Oceanfront Guru Real Estate Sales and Development

Negative experience: I’ve never experienced such Terrible customer service. Do yourself a favor and stay away

Negative experience: This company managed an AirBNB we stayed at and made no effort to help us with a problem we had with the master bedroom bed at our condo. They never replied to my any of my follow up requests during our 5 night stay until after we left. So, we had a broken bed for our 5 night vacation. They still have done nothing and made no effort to correct the situation. I will not give this company any business again.

Fantastic experience: Danny Grimsley did sell our condo within a day and handled the whole selling process, paperwork and sellers and buyers requests within no time. He was always available and did an outstanding job.

Fantastic experience: Gail Bennett was very nice to us and helpful

Negative experience: Is this place located on "shady" lane? Or "slime ball" ave?

Fantastic experience: I have been using Oceanfront Guru for 6 years. They have many options in Condos and are very competitively priced. I have had other Snowbirds check them out and they have switched to them and have been satisfied. I have worked with Ashley and Linda and both have always been helpful.

Negative experience: Would not recommend during the summer. Unit has not been well maintained. Owners and Oceanfront Guru (rental agency) realize that the unit will not cool sufficiently in the summer months. Neither have made any attempts to correct the situation which could be easily rectified. The master is like a sauna. Stays at 84 degrees. Resolution oriented communication and remedy with Oceanfront Guru is non existent. With the unit being on the top floor of the facility the temperatures climb exponentially. Do not count on the rental agency or the owners to make any amends or offer and solutions during your stay. Steer clear.

Positive experience: The rental was fine beach wasn't the best but I'm used to gulf beaches so I'm a little spoiled

Negative experience: Rented a unit in Holiday Sands South, Room 1105, for February and March 2022. Minor issues the first few days. After about 3 weeks, both my wife and I began exhibiting bites on our arms and legs. Visited the med stop. Situation continued and discovered bed bugs. Contacted your office and an exterminator was sent out. I have captured several live bugs. The exterminators came and inspected and sprayed and we were told things would be OK. They also told us that this unit had been treated thoroughly during the month of December 2021 for this situation. A week later, more bites. Again a phone call and the exterminator again. Again he assured us that things would be OK. You credited us 25% of our rental fee. Another week goes by and we are still getting bites. You stated that we could stay or check out for full refund. Exterminators again inspected and found nothing. You refunded an additional 25%. A week prior to our scheduled departure, we are still getting bites. We had to pack belongings in a way to prevent contamination of our car and our house when we got home. I generated an e-mail and sent it April 6, 2022. No response. I generated a second e-mail on April 13, 2022. Again no response. We had a very miserable stay.

Negative experience: Do not trust them. I booked their listing through Airbnb and then a week before I my stay the listing is disabled and I needed to go through Airbnb for a refund and now I am left empty handed needing to book a new stay and the prices went up.

Negative experience: Listing agent ghosted my team and the deal fell through. Would not recommend them. What a waste of time and effort on our part.

Fantastic experience: Anthony Girard at Guru had numerous properties lined up for showing the few days we had down in Myrtle Beach with rental histories going back 3 years. He was informative of what kind of renters each resort specialized in, the popular and the quiet areas of the strip. We easily found the one we wanted but couldn't get in to see it so Anthony arranged for us to see an identical unit. We had an accepted offer the day before we left. Anthony provided lists of law firms and inspectors and followed up with us on a regular basis until closing. He even went and took detailed videos of the condo we bought on his own and sent then up to us. My children and grandchildren are so excited! Thanks Anthony!

Negative experience: Most horrific vacation attempt ever!! The management of this company is a scammer and not worthy of me wasting any more of my time on. However, I just want to warn others out there. DO NOT DEAL WITH THIS COMPANY !! I should have heeded the warnings and my gut. But I trusted Linda and Ashley in the Oceanfront Guru office and that they were being honest. All liars and scammers. The entire E building at Ocean Forest Villas in Myrtle Beach SC should be torn down. The horrible smell from all of the mold and mildew hits you in the parking lot. E206 is a place I would not place anyone in. PLEASE BELIEVE ME WHEN I SAY....DO NOT RENT FROM THEM OR HAVE ANY DEALINGS with them.

Negative experience: Staff not very helpful and rude also charge outrageous fees for EVERYTHING

Negative experience: FYI...do not rent through this company if you want to use the water park at Sand Dunes resort. They fail to leave that part out when booking. We have a very upset 7 year old.

Negative experience: The place was so dirty that we would not stay at the property. The wort experience I ever had at rental property.

Fantastic experience: Great stay at Brighton Tower 101, Kingston Plantation. We had to reschedule due to Covid concerns and were treated very fair regarding that. The room was very nice. Great view, nicely decorated and updated features. It could use a few more kitchen necessities but overall a very nice stay. Linda was especially helpful.

Negative experience: I paid the balance on my vacation rental in full when I booked my stay. After my stay, OG charged me the full amount again. They have been working with me to get the money back into my account. However, when they mistakenly charged me the second time, they cleaned out my account and reeked havoc on my finances. This was for a 3 day vacation and I've spent 3 days on trying to resolve it. The room was alright, but wasn't the same as the picture. Different decor and looked way bigger in the pic online. Ashley and Matrix at OG did stay on top of the issue, but if you're on a shoestring budget like me, you cannot afford this kind of mistake.

Negative experience: Recently rented a condo from this company via the Camelot by the sea room 605#. We arrived at room to find it in total disarray. No cleaning had been done before our arrival even with Covid being so prevalent. Walked into room to find a recliner chair with entire bottom ripped off laying on cushion, pull out bed full of sand and debris and completely broken medal parts, main carpet with soil stains , kitchen counters stained from previous guest I assume, old food and terrible smell from fridge, gets better when we looked at beds all the comforters were stained with black grease and kool-aid as we pulled back those the sheets definitely had not been changed sand and stains from who knows what on 2 of the 3 beds. Called property management spoke to (ASHLEY) who said she was a manager and was told someone would come clean but after 1.5hrs had to call back finally someone showed up to clean but didn’t have bedding called back again was told to wash them our self cause they didn’t have any, mind you the unit only had a very small washer. After 5-6 more calls eventually was brought out comforters. Only positive thing I can say is the maintenance guy who came to fix bed was great and could not believe the condition of room so much that he took his own pictures and sent to the property management. So after 3.5 hours of arriving and having to sanitize room our selves we were never called by Ocean front Gurus , so we called and sent pictures and have still yet to speak with anyone about the horrible conditions. We will never rent from them again and if you’ve read this far please don’t make the same mistake book direct it’s not worth the little savings.

Negative experience: STEER CLEAR OF THIS SAD EXCUSE FOR A COMPANY. There was a discrepancy between the rental agreement and the cancellation policy listed on Vrbo, which was a SELF ADMITTED error on the end of the rental agency!!! However, they refused to provide us with the 50% refund that was listed on the VRBO website as the cancellation policy by a particular date. We were told that we would receive the refund by a property manager due to the error on their end, but then the agency WENT BACK on their word and refused to provide us with the refund claiming a “glitch” was responsible for the inconsistencies. Nasty employees, horrible customer service, and extremely unethical business practice. So, as a result we have suffered because of their negligence, and false advertising on the Vrbo website, which FYI is manually entered by the RENTAL AGENCY THEMSELVES. NEVER EVER AGAIN. Save yourself the aggravation, and disorganization, and rent somewhere else with more honest and consistent business practices. IF I could give negative stars, I would.

Negative experience: Horrible company, wishes I read the reviews before taking my chance with them. DO NOT RENT WITH THEM.

Negative experience: Doesn't deserve the one star but had to give it to put this review. Terrible customer service. Checked in on 6/14/20. We have always stayed at Sand Dunes in Myrtle Beach, but we booked through homeaway.com this time at Sand Dunes. We were not informed until a few days before arrival that our stay did not include the water park(which is one of the only reasons we still stay at Sand Dunes). We contacted Ocean Front Gurus about this and it was not stated anywhere on the listing online that we don't receive water park passes. They refused any type of refund and we were also not informed until the day before our trip that our stay didnt include cleaning services, toiletries or trash collection. So they expect a family of 4 to use 3 towels for a 6 night stay, and no cleaning service, towels, toilet paper and you have to take the trash with you when you go? Never in my life would i expect to pay $1200 for a vaction and not as much get fresh towels daily. We drove 10 hours and arrived a little early(once again, never a problem booking through anyone else) and was told that since we arrived early that we wasn't allowed to have our check in information even though our room was ready without paying a fee. The room wasn't the cleanest, the fridge still had someone else's opened food and drinks, dirty sponge on the sink, and the cabinets had padlocks on them and were filled with someone else's personal belongings. Do yourself a favor and book somewhere else. Do not give this company your hard earned money when they don't want to work to help your family on your well deserved and in my family's case, our once a year vacation. BOOK THROUGH SOMEONE ELSE!!!!!!!!!

Negative experience: Very nice place, but giving a one star because how unprofessional these people are. When I checked in I noticed there were a few sizable holes in the wall, so I took a picture right away for documentation that it was not me. They then charged me a fee for the hole even after I provided them a time stamped photo proving that is was already there when I checked in. They still blamed it on me and said how there is no way that their cleaners would miss something like that. Had to open up a claim with airbnb to fight the charge. Sad that such a nice place is being ran by people who should have no business to do so.

Fantastic experience: We have been working with Dervilla since 2014 and she has become a part of our family.

Positive experience: Rental on the beach...fair prices..oceanfront

Fantastic experience: Great search for real estate website.

Negative experience: We could not be more disappointed in this company’s business ethics. We had a contract with them for a vacation that was paid in full per the advertised rate. After we paid in full and received a contract and confirmation number, they informed us we needed to pay $115 more per night or they would cancel our contract. Our vacation is now cancelled. It does not get much more greedy or shady than that. If I were a vacation property owner, I would be embarrassed to have this company represent my property.

Fantastic experience: I’m sending this to let you know how great Elke was in fact she’s our friend now. She’s an asset to your company and we found her just amazing as we are now living in Murrells Inlet she found the right place and helped us all the way through Harold and Nancy

Fantastic experience: Such a great staff and the Patricia Grand is so nice

Positive experience: Great place for vacation

Negative experience: DO NOT USE this company to rent - their trust and integrity is just terrible. We saved for two years to rent an oceanfront condo through them (Savoy 603 Myrtle Beach ) and the place had cockroaches (and trash collection issues --Oceanfront Guru said they could not control trash pick up) we had to leave at 11pm at night to sleep in a hotel to flee the roaches. Their response was "we will offer you pest control." They did not offer a clean property to move to (and I know why b/c Michelle the manager said she was so surprised this is one of their best properties.....best??? and it was filthy) they would not refund our money. No one on vacation should deal with roaches it IS A HEALTH HAZARD and if it were a restaurant it would have been closed! This is a shameful company that is ok with renters living with roaches!

Fantastic experience: Agency is excellent

Fantastic experience: Dervilla Bucci is an awesome agent and is the Grand Strand expert. She is responsive to all needs and goes above and beyond in representing her clients. We have completed multiple transactions with her and would highly recommend her to anyone, so is the best!!

Fantastic experience: I can not say thank you to Dervilla enough for supporting us for so many years. She has helped us over and over find our little slices of heaven (beach condos and 1 long term). No one knows the beach and no one knows Myrtle like Dervilla. She is amazing. I have referred her to many people and all have been happy. I am proud to also be a friend as well.

Fantastic experience: Dervilla Bucci is a warm , friendly and hard working realtor. I would recommend her to anyone looking at buying real estate In MYRTLE Beach ! Always a smiling face that you can trust to guide you along the Buying process .... Merry Christmas Dervilla... keep up the Great job!!

Fantastic experience: Dervilla Bucci and Tom are absolutely fantastic! They were kind, accommodating and went above and beyond to ensure a smooth transaction, always looking out for our best interests. Myrtle Beach is lucky to have them!! We highly recommend Dervilla to anyone even thinking about a beach purchase. Once you meet her and Tom, you’ll not look any further! Chris and Sherri Fredlock

Fantastic experience: Dervilla Bucci was all around great for a realtor. She was always quick to respond and keep you up to date with information when selling a house. She is unlike any other realtor I’ve dealt with in the past, she is not pushy and always has a positive work-hard attitude. She gets the job done and gets it done quickly! If I ever find myself down the road looking to buy or sell I will definitely be going through Dervilla again!

Fantastic experience: Dervilla Bucci was my real estate associate with Oceanfront Guru. She is a hard working go get it kind of sales & listing agent. Dervilla Bucci is very friendly, very personable & she genuinely will do her best to sale or help u in buying ur dream property. I could not have ask for a more aggressive listing agent to list & sell my oceanfront condo in a very timely matter. Dervilla Bucci said she believed that my oceanfront condo would sale within 4 weeks. Well sure enough it sold in 3 weeks getting me pretty much what I ask. Dervilla Bucci is in my opinion the best there is. When it comes to marketing, listing & selling, Dervilla Bucci is on top of her game & knows her stuff.

Fantastic experience: When you want to work with the best, you get Dervilla Bucci, a top class realtor with Oceanfront Guru. Honest, efficient and just gets the job done with her clients interest at heart. Responds to email and text messages promptly and we love working with her. Last but not least, she is always smiling and her positive energy is just wonderful. We can highly recommend Dervilla - Rob & Connie

Fantastic experience: What a fantastic agency. My wife and I were in search of a vacation property and we dealt with Dervilla Bucci. She was amazing. The entire process from search to closing was made so easy by her incredible hard work. Dervilla took care of all the details which made a usually stressful process, enjoyable.

Fantastic experience: Dervilla Bucci was so easy to work with from Oceanfront Guru! With her help , we were agile to find our ocean front condo in 2015. Then, she helped us sell the condo and find our dream home by the beach! I do and will always recommend her for all my real estate needs!!

Fantastic experience: Shannon Thompson helped us find the perfect condo. She was key in helping us get exactly what we were looking for and gave us great advice for negotiating the purchase price. She quickly got us any information we needed for a quick, easy close. We’ve since referred other family members to her since she was so helpful to us. We will definitely call on Shannon when we have a future need.

Fantastic experience: Great Management Company! We were a little hesitant to book due to some of the negative remarks, however, Contrary to all the negative remarks we received our check-in info two weeks prior to arrival. We arrived at the OFG office at 10 PM and found our packet waiting for us in the Box along with several others. When we got to our unit the place was clean and ready for us. Great View and the price was really good. We did have one maintenance issue and they responded the next day. Their maintenance guy came out and fixed the handle to the sliding glass door. We had a great time on the beach and some of the best sunrise views we have seen. We will be back !!

Negative experience: I recently had a terrible experience with this company. My family and I was placed with this third party vacation rental company through #homeaway.com which is a site we use every year to rent our vacation home in Florida. We never had a bad experience until this past weekend after arriving after hours to our unit. Once arriving to our condo we smelled mold and found mold in the window air conditioner unit, the freezer and dust backed up in the air return vents and bathroom vents. There was even multiple bulges coming out of the wall panel with rusted nails and paint chipping and bubbling from the wall which indicated water damage. I have two child with asthma which one began coughing after being in the room after 10 minutes I knew there was a mold issue. To make matters worst we went outside on the balcony to get fresh air and determined where we were going to stay that night after traveling from Florida when we found a wasp nest above our balcony and wasp flying around us. We decided that we would not stay there and would contact property management the next morning. After contacting property management and sending pictures of the maintenance issues they informed us that Michelle which is the property manager would contact us in regards to a refund. I finally talked to Michelle and expressed my concern and explained why we did not stay at the unit which is why we wanted a refund. She informed us that her property owner Bradley Bennett would not refund us because we did not cancel within 30 days of renting which makes absolutely no sense because why would we cancel something without knowing the issue until we got there. Additionally Bradley stated that we did not give them time to rectify the issue which makes no sense considering we got in after hours and Mold is not something that can be cleaned up in a matter of hours especially when we were only staying for a short period of time. These maintenance issues were clearly neglected and have been issues for some time. Not the renters problem!!!! Bradley should have just refunded our money now I have had to report them to everyone! The HOA of the property, consumers affairs, and filing a small claims over their own negligence. I’ve even reported to HomeAway so hopefully they will stop doing business with this fraud of a management company. Right is right and fair is fair!!! You can’t run a business when you are not being ethical an expect it to be successful.

Negative experience: They made my first time at Mrtyle Beach horrible. Our room was very dirty toilet had stains from who knows when, the carpet had not been vacuumed, found dirty pillows in our closet, an unknown hair tie on the door. Tables where dirty and light bulbs in lamps where out even some of the outlets had no power they are a horrible company to go throw. They only supply one set of towels and limited toilet paper you would expect for what you pay for you should get all of that included but no. This company is not someone I would go through again.

Negative experience: Never again.

Negative experience: The way they have it set up in order to pick up your key if you arrive after hours is personally not good. They only have one box with numerous keys for other people ALL IN ONE BOX. And what happened to us. Another group of people decided since they did not see the envelope with their name on it they took ours and went to check in. But what really is annoying is it took us 2 hrs to even get a hold of anyone whom worked with the company just for us to find out that someone took our key. It all worked out and we got our room, but they need a new system

Negative experience: We rented a "condo" from them at the Sand Dunes resort and it was a pretty bad experience. The comforters had crusty white stains. The vent in the bathroom didn't work so there was visible mold in the shower curtain. The carpets were very grungy and coming up in some places. The mini fridge ''freezer' portion was almost completely iced over. The balcony door would not lock. The TV remote didn't have a battery cover. There beach was nice though and the view was great.

Fantastic experience: Great agency,great customer service, affordable price.

Negative experience: I've actually never provided a review before, but felt my experiences with Oceanfront Guru warrants one. We have been staying at the same property for the same week for 3 years for a family reunion. Last year we had a terrible experience in that we wanted to arrive a day early, so booked a Friday night at another property before our Saturday - Saturday stay. The only issue was that they booked the Friday before our regular Saturday stay in the year 2018 and not 2017, which we did not find out about until we arrived. Do you know how hard it is to find accommodations for 8 people in July at Myrtle Beach the day of!!! Well OceanFront Guru does. They finally did find two rooms in the same resort. But a relaxing day was stressed out as we did not know if or where we would be laying our heads due to their human error. This year we wanted to book the same property for the same week once again. I have been playing phone tag with Oceanfront Guru (OG) and finally reached out via VRBO and sent an email to see if the property was available and work out deposit details. I received a voice mail stating that the details I requested regarding the deposit could be accommodated, with the remaining balance paid asap. The message was received 12/30, so the OG representative said "we will reach you to you again next week to set that up..." After several more games of tag I finally connected with a Live OG representative. However, they said my deposit details could not be accommodated, and the rental price had increased by ~$200.00 from the voice mail. I explained that I had received several voice messages from different OG people (almost all of them are no longer with OG - including the one who provided the quote) and I was told that "prices are subject to change", and that if I am quoted a price I should book it that day (hard to do when playing phone tag). This new OG representative told me that only a manager could approve any changes to their policy (deposit request and honoring lower quoted rate). I asked to speak to the manager, but she replied that she would speak to her and call me back. Not only was my request to speak directly to the manager denied, and my sentences interrupted when trying to explain my situation, but the receptionist and overall experience was very rude. Well...long story a little shorter, my deposit request -- which I proved I had done in the past although they stated it has NEVER been done before -- was honored. However they did not honor the original rate I was quoted -- and I do have proof of this quote. Next year my family and I might look elsewhere. Too bad to because we love this property.

Fantastic experience: Great people to work with. Beautiful, luxury listings and a kind staff. I look forward to working with them.

Positive experience: Oceanfront provides next to no info to you (e.g. Find your room, parking - having your parking passes before you arrive in hand instead of getting them once you're there you have to go back and put them in your car??? How about sending something electronically or mailing them to the person?? There's a novel thought.) Tiny kitchen w/no oven but they do provide a toaster oven, which does come in handy. You will have to get creative with coffee filters unless you bring kurig cups, at least they had both types of coffee makers. You also better bring trash bags, salt & pepper and toilet paper because you get one roll and one roll only... I always thought it was customary for a place to have two but OK... The stove top is very small, but at least there are lids for the pans and pots so eventually it will boil, be patient. There's no night latch or lock on your door whatsoever. So sleep with one eye open. If you go the first week of the month be prepared to meet the pest guy he comes to spray around 9 AM. You can tell him to go away, it's your right (he told me after he's spraying) but I don't know if there's a fee if you refuse - you might want to check with the oceanfront guy on that - (these would be nice to knows prior to booking). There are a lot of pools to use, I suggest you explore all of them (some are more quiet than others). A lot of the guests are chair hogs and will put their stuff on the chairs and then go out to the beach all day long hogging the pool chairs at the same time so, when in Rome ... PS the same thing will apply with the carts to move your stuff out on the day that you leave – they steal the carts and lock them in the room overnight - so be prepared to drag all of your stuff to your car unless you lock up a cart in your room- we didn't and it was 3 trips. Good luck with the parking garages (plural), use the mirrors or you might get hit . The chairs on the balcony are worthless, one was totally unusable and the other one is close behind it. I reported it but I don't think it's going to get fixed anytime soon or replaced. On a positive note they do have beach chairs in the closet which is nice for going out to the beach and you can use those on the balcony I suppose. They also had 2. umbrellas for the beach too, which is nice keep you from lugging them down or buying. Beach access is very convenient & views are nice. Elevator could be better, doesn't smell good and you have to be quick to get on it. Also indoor pool was always busy when you want to use it, same with hot tub. Lastly and most annoyingly, housekeeping comes at 7:45 in the morning banging on the door on your last day, check out is at 10 AM. You open door telling them you're not ready to leave yet. They come back an hour later with the same BS. Seriously?! I did pay and I do have until 10AM, right?

Fantastic experience: We recently purchased a condo through Tracy Moss. Tracy and Oceanfront Guru far exceeded our expectations. I've bought and sold several properties and Tracy was undoubtedly the hardest working, most dependable, most helpful and overall best realtor I've ever worked with.

Fantastic experience: Great place for when you want to purchase

Negative experience: We rented a vacation rental through Oceanfront Guru, and we won't do it again. After driving all day, we were locked out of our rental. The key code they gave us didn't work, and the property manager that was in charge of our place wasn't answering the phone or returning calls. All 3 adults and 3 kids had to stay in a hotel room that night. The property manager made promises to reimburse us for the hotel and the first night of the stay, but Oceanfront wouldn't follow through. They reimbursed us for the hotel, but did nothing else. No reimbursement for what we had to deal with on our first night/morning.