Sagebrush Real Estate

Fantastic experience: One of the most upstanding realtors I know in the area. They are very successful at what they do and had a heart for the community.

Negative experience: If i could give a zero star i would, we rented a property from these people a property that later stared to sink into the ground and we kept telling them about it. Walls were cracking light fictures were getting broken due to that issue the flooring was coming up. They would neveeeeer come out to look or attempt to fix we decided to look for another place since it was UNSAFE to live in we were told we didnt have to clean or fix anything since their property was basically crap and they still refuse to return part of our deposit ! Would definitely notttt recommend this company!! Not even a month later property is rented again with absolutely nooo repairs done !!

Negative experience: Did not have a good experience renting from them. Had plumbing issues immediately after moving in after being assured everything was good to go. Most of the people, especially the woman on the emergency line was rude every time I spoke to her. Do not rent from this company if you don’t have to.

Negative experience: I don't even know where to begin. Bottom line they gave the house we were getting to someone else. The office is poorly run very unprofessional.

Negative experience: Promise you’ll get a half-working house and leave it spotless and they'll still take half of the deposit. Never rent from here!

Positive experience: They don’t act on the fair housing act when it comes to emotional support animals and still got a 200$ fee out of my deposit. Good little apartment for Clovis Nm I guess and oh ALSO if you pay direct deposit you don’t get charged they 10.00$ extra fee on the website use direct deposit save you lots of money !

Negative experience: Carolyn Spence is very incompetent. I paid her to market our home, and she literally sent a man to view my home without getting ANY information from the person. When I called to follow up with her about whether he submitted an application, she didn’t have his name, phone number, or ANYTHING about this person. At the end of the call, she said, “maybe I should make it a point to get their information before sending them - like a guest card”. I didn't make a fuss about it but my mom was very upset about the situation because this person could have come to my house and killed me and the company would have NO idea of who this person was that they sent there. When I connected them with mom, she lied and said that she gave me the person’s name and number, to which I corrected her that she didn’t. Then she changed what she said and said that what must have happened is that she knows the person and she just is forgetting who the person is. She told my mom that it won’t happen again. We decided not to do business with her because she has been inadequate throughout the process (asking me for information that she already requested and I already sent her, forgetting the size of the house - 3Bed 2B - that she’s supposed to be marketing for me even though I already told her this information, along with forgetting so many other things). I have to keep following up with her about things she says she is going to do and doesn’t do it until I call and remind her. I’ve had doubts about her from the beginning, but I still decided to give her a chance, but this crossed the line. At the end of the call she said “you know what, thank you for the call and we don’t want to do business with you anymore either” then she hung up. She is very rude, incompetent, and is not professional to work with. I could be dead today, and no one would know who did it.

Fantastic experience: I was very impressed with their speedy communication. Anytime I needed anything or asked something, Carolynn and her team were on top of it. Thank you!

Negative experience: Whatta joke

Negative experience: While renting they were super responsive. Everything after was a struggle. Its hard to get in touch with anyone about getting stuff fixed. Super kind when they want their rent; but never got to fixing ANYTHING. This company needs a major overhaul and to keep track of their payments. Needs better competition;Both with each other and customers. After everything I wouldn't recommend renting with them unless you’re on top of everything. I had to fight and threaten legal actions because they were keeping a huge chunk of what was owed. Charged 800 in cleaning and toured the property while it was for sale and picking up a handful of dirt and 2 items we left (that came with the house)- the most expensive housecleaning I've seen. Property was put for sale while we were in the home so rent ready cleaning was almost a joke since the roof was leaking and a various amount of appliances were leaking. We originally rented the house with Eastern real-estate and they were So Much Better. Updates: After looking over my account with them they tried to double charge us cleaning and keep $400+ because we “didn’t pay cleaning.” Had to show them their own receipts- and photos of the property to get our deposit back. HORRIBLE behavior, would not give us information on the property when we wanted to buy it yet the short man with brown hair and big truck got upset when we didn’t purchase a more expensive property with them because we just found a much more reliable seller. Said man also spoke ill of the company the property was listed with in attempts to make the sell. This is one of the worst rental companies next to home spot. I can’t say this enough- keep track of your receipts with them. NRS 118A.355  Failure of landlord to maintain dwelling unit in habitability as a reminder to those who have work orders that were never fulfilled like we had to deal with.

Negative experience: House was okay but repairs were Band-Aids and a half working stove for $1200 a month is not okay Funny I leave an honest review and they slander me to my new landlord. *Slander Lawsuit*

Fantastic experience: Great rental company to rent houses from. Their app is easy to make payments and to request maintenance work and they really work with you. I believe they have the best property management team around.

Fantastic experience: A big shout to Katherine Fly. She sold me my house to me and now life moved me to Texas. She sold it for me. Awesome Realtor!! Thank You, Katherine!!

Positive experience: Katharine assisted us with the purchase of our first home after we PCS'd to Cannon AFB. She is experienced and knowledgeable. Closing was quick (less than 30 days) and and her home inspection referral, Bob Linn, was awesome. She helped facilitate the process of getting the repairs we requested in a timely manner.

Fantastic experience: Everyone is here are very professional and kind with great service.

Negative experience: They're not friendly, can be rude and could care less bout anything other than receiving rent. Even if you need work done.

Negative experience: I did not have a good experience with this company at all. I'm in the military, in training. I found a house with this company online, submitted my orders with my application. I was the first applicant to apply for this particular home and was super excited. I asked if they could tour the home and send me a video since I couldn't be there. They did, and it was great! Everything was going smoothly until after I submitted my picture ID with orders. All of a sudden they had another applicant whom they showed favoritism towards. Told me the other applicant was more in line of who they were "looking for" in a tenant. Ambiguous language that felt racist and discriminatory. Then, they told me they would not process my application because I didn't provide rental history. I explained that I was in training, with limited access to things, but that I submitted my orders with my application. I provided my income amount. Additionally, I let them know that prior to being accepted into the Air Force as an officer, I was staying with a friend while I processed. They accused me of being an "unauthorized tenant" in my last place of residence, completely manipulaing my words. They would not allow me to submit rental history from the previous year when I had my apartment. The lady told me they can " choose any applicant they want." I was very excited about this home. I am a new officer in the Air Force. I was first in line for this home, and the company discriminated against me for unknown reasons. I was friendly, kind and professional. But now I feel like this company has violated fair housing laws and I am going to consult an attorney to look into it.

Fantastic experience: The Sagebrush property management team overseeing our investment home has truly exceeded our expectations. Their professionalism is evident in every aspect of their work, from efficiently handling tenant concerns to meticulous record-keeping. Their proactive approach ensures that potential issues are addressed before they become major problems. Their responsiveness and open communication have fostered a sense of trust and reliability, making the entire experience hassle-free. We couldn't be happier with their services and would wholeheartedly recommend them to anyone looking for top-notch property management.

Fantastic experience: Quick to respond and helpful with questions, beneficial having the text message feature

Fantastic experience: Love Sagebrush! We used them for our property management and the sale of our home. Great atmosphere and friendly people!

Negative experience: My partner is disabled and only able to communicate via email. He filled out an application for a property almost a month ago. He has direct instructions on his application to be contacted via email because of his disabilities. We still have not heard back from anyone!! We made contact about THREE different rentals, still no word!! Is this how you treat everyone or just disabled veterans?!?! This is discrimination! The people in your office need to get their act together! Be better!

Negative experience: I will never ever rent or buy from these unreasonable people

Negative experience: Don't fix anything my daughter lived there less than two months she still has original work orders they claimed were fixed but never did but having trouble getting deposit back the house got shot up so did her car and they refuse to give full deposit back. I live across the street from the so called property and Carolyn is really rude and unprofessional.

Fantastic experience: Carolyn Spence went Above & Beyond the average. Thank you lady.

Negative experience: Sagebrush is without a doubt the scummiest company to rent through. I was blatantly lied to about Landlord/Tenant laws in New Mexico by the property manager. I would recommend for anyone looking to rent to steer clear of this company. If you really want to see how awful they are just look up the property they managed in Texaco that caused them to rebrand as to not be associated with the avoidable deaths of their tenants, but changing names to avoid controversy is part of the operating procedure it seems.

Positive experience: My daughter rents from them . They don't do any repairs unless the homeowner gives them the ok. My daughter has been waiting almost a year to have her ceiling fixed in kitchen. It has mold and the tiles are so old they told her they have asbestos. She has 2 young girls,3 and 4 years old. Also mice when she moved in. But I spoke to a girl that works there and she was really nice. I think her name is Ashley G.

Fantastic experience: Super friendly and accommodating staff member gave us a tour of a lovely property in Clovis. Unfortunately we could move to Clovis at this time

Positive experience: Had to pay rent

Positive experience: We haven't even moved in, yet, but I'm loving the professionalism and renter friendly options. I've been emailing property managers for a few months and Sagebrush was the fastest to get back to me and start showing us places. They also make everything doable online, which I love. I'll update after a few months.

Fantastic experience: I not only rented from these guys but purchased the house I was renting,anytime I had a maintence issue I called and Carolyn had it taken care of. They are very good at maintaining the rental properties they manage.The ease of paying the rent everything is online,so anything goes wrong jump on the net a quick note and they send someone out.I read some reviews but I never had the same experience mine was positive.So I would recommend them as a rental company or if your looking to buy Katherine and her team are very helpful.so I give them a ten...

Negative experience: After living in one of their rental properties for several years, I was served an eviction notice because the owners wanted to move back into the house. It was stressful trying to find somewhere else to live, but I did find something. On the day of my move out I had the house in pristine state and asked them about a walk through, but they denied my request and said the inspector would go out on their own and inspect it. A month later they cheated me out of my security deposit charging me ridiculous prices for dust settling on windows and cabinets 3 days after my move out date (even though their isn't any dirt on the towel). Along with $200 yard bill even though I mowed the afternoon before I turned in the keys. When I tried talking to Carolyn she refused to talk to me or contact me back through phone or text. Rude, money hungry, and horrible customer service, if I could give them zero stars I would.

Fantastic experience: Carolyn has been great to work with. She communicates quickly and has been very helpful.

Fantastic experience: Excellent communication sincere interest in your requirements.

Positive experience: Great atmosphere

Positive experience: I don't really have anything bad to say about these people sure would make a difference if they are just a little friendlier.

Fantastic experience: We can't say enough good things about Carolyn and Katherine. We just bought and sold with them and they are the best. They actually answer their phones, text back, and reply to emails! They have the answers to every question! Love those ladies!

Fantastic experience: Friendly realtors and staff! Rented from them and had a professional and pleasant experience. They do their job very well!

Negative experience: Went to look at a house on a Monday morning and moved in Monday afternoon. Super helpful with getting every thing done quickly. Update. 2 years at this house and we have been having AC issues since May. This housing office keeps sending people out to "fix" our problem. The AC has officially stopped working and the office provided us a small window unit for a 2k square feet house. 80 degrees at night while we sleep. It is day 5 without AC and finally a professional came to look at it was told could take another 4 or 5 days. Everytime I have to call they try to cut me off. This customer service is honestly the worst I've ever dealt with.

Negative experience: The professionalism is poor. They were always quick with getting to any maintenance requests... i have been off of the lease for 3 months and I still get rent reminders sent to my email. I emailed carolyn spence about it.... (i believe she is the owner/broker of the company) and still haven’t received a reply. I also still have access to the portal rent paying account... but I am no longer living there or on the lease. I have also called before on a Saturday (out of their business hours) and she answered and said she would call me back but never did... so i called them back two weeks later to make sure I was off the lease because they never communicated with me. Overall horrible with business and just a hassle to deal with.

Fantastic experience: Was hoping to be put on my dad's lease agreement

Positive experience: They were very helpful

Fantastic experience: Jill was an excellent guide and provided us with tons of information. She took us to the sites we wanted to see and provided us with specific information about each unit.

Fantastic experience: Just wonderful thanx for asking

Fantastic experience: We've been working with Katherine Fly for two years since we moved here and she has been instrumental in 4 of our flips in the local area. She has presented deals as well as managed to sell these properties in a very timely manner. She is available and very knowledgeable about the market. She consistently goes the extra mile by providing valuable insight regarding for repairs and property condition as well. We couldn't ask for a more knowledgeable agent for our real estate investing endeavors.

Fantastic experience: Great so far with property management - two properties since my family is out of state currently.. great service and good communication which I have always heard property management is garbage at. I recommend and hope this stays this way in the future! Looking forward to a long time of business with these people. I will update in the future in case it changes!! Happy 2020 everybody

Fantastic experience: 5 stars, what more do I need to say!!!

Negative experience: I called this company to follow up on my deceased brother's refund. From the website it appears to be a small company. Usually small companies have a feeling of intimacy versus large companies where one can get lost in the shuffle. I was transfered to 3 different people; only one offered condolences. Yvette seemed to be bothered with my request for verification that his refund was cashed. Looking at his statement, they charged & $127.08 to replace the fridge filter. Out of his $1000 deposit, he only received a refund of $395.53. I am not sure what options are available for Clovis residents, but I would recommend that you explore other options if you want friendly customer service.

Fantastic experience: Great people! We found our dream farm!

Negative experience: Dishonest company.

Positive experience: Great people

Fantastic experience: Very efficient

Negative experience: House has been on the market for a year with no offers. It's an updated, great condition, well under $200K, 3br 2 ba in the Zia school district. Heard from our realtor less than once a month (we now live out of state) who was supposed to be checking up on the house. Now I'm kind of glad it didn't sell, because I now have the opportunity to pay a commission to someone else who will put in the effort to get it sold.

Fantastic experience: Very helpful and friendly staff. Couldn't ask for a better company

Negative experience: They don't pay their workers. They come up with every excuse in the book so they don't have to pay, and thats only if they even answer their freaking phones. The only person in the office is the secretery n she's so clueless. But the ones that pay or write the checks are never around and can't ever find them. Its been over a month and still haven't paid their workers. So yeah i give them 1 star but wanted to give them the finger instead.

Fantastic experience: I'm pleased with my experience.

Negative experience: Do yourself a favor and don't do business with this company.. Caroyln Spence should have retired years ago. One of the rudest people I've had the great pleasure knowing.. She will never admit when she's wrong and talk over you so you can't get a word in, my opinion she feels as she's above everyone.. but I'm just lending my opinion.. claimed the townhouse on fairway terrace #19 was "move in ready". I dont know what house is considered move in ready when its filthy, has mold in master shower, dishwasher, laundry machine.. then she steals more the half of the security deposit.. and the house was in way better shape when we moved out.. A joke of a business owner, her license should be pulled.. like once before?.? Look up caprock realty. Companies like her's often change the company's name for obvious reasons..

Negative experience: 2014 review: Rented house that was uninhabitable (no running water, no locks on windows and doors, security backyard fence falling down, no deadbolt locks, basic urine smell on wood floors throughout house, backdoor window busted). Was unsecure and I was unable to live there or store my things there, yet was made to pay rent. After going unfixed, I wanted out of lease. Owner Carolyn Spence refused to let me out of lease without giving up my security deposit ($400). Was forced to consult with Dan Lindsy's Office about the issue and they agreed the place was uninhabitable and against mandatory minimum housing codes. After they called her, she hesitantly returned my deposit, but I think she still kept some of the 1st month's rent. THERE ARE SOME TRUE SLUM LORDS IN CLOVIS! 2018 update: Notice in all of their unprofessional responses, this business attempts to shift blame. The reality is they have received multiple negative reviews and you can't just pretend all of them are false. I'm friends with no realator. I just thought it important enough to warn people from dealing with you. You literally were violating the law, which is why you were forced to give back my deposit money after a demand letter. I had to hire an attorney to get my money back from Weichert Realty, then known as Capstone apparently and now Sage whatever. You can change your name, but you cant hide from your previous bad service to the community. The fact you can't just apologize and try to work on bettering your reputation, and instead have to attempt to lie and mislead the public that everyone reviewing you are only disgruntled people you evicted or something says EVERYTHING about the quality of business you offer.

Fantastic experience: We’ve had pretty great luck with Sagebrush in managing our rental property. They have had some recent staff changes which have been overall a great experience. My renters have been happy with getting repairs done in a timely manner from them and they keep me (as the owner) in the communication loop.

Fantastic experience: I had to find a house in one day and was working with three agencies. Weichert was courteous and accommodating, sometimes meeting me at a perspective home with only 15 minutes notice. They are pet friendly and we found a lovely home with a big back yard and a doggy door. Then they provided me with a private room and a computer to use at their office so that I could fill out the forms and we were approved in just a few hours. Great service so far! October of 2017 Update- One year later. Great company to work with. Repair services have been handled quickly and professionally. Also, an outside company came in the check out insulation. It was an elaborate procedure with electronics and a crew of 3. The house tested as very well insulated and they made minor repairs (caulking around vents) when here. That's the kind of thing that's not required, to my knowledge, and makes for a nicer environment. October of 2018

Negative experience: Used to be called Caprock realty. Would highly suggest any prospective renters read the Caprock reviews as well. It may have a new name but is still being managed by the same crooks as before. If you cannot tell how unprofessional they are by their responses to people's reviews, then you deserve to see first hand how horrible this place is to rent from.

Negative experience: Beware. We rented from them for 3.5 years. We did many improvements to the home ourselves because they would not complete work orders. We did without outdoor lighting the entire time. They falsely advertise property features and aim to keep your deposit in the end. Stay away from them.

Negative experience: Beautiful homes, yet the guy showing houses has no knowledge of repairs on property he's showing, also has limited people skills very off putting

Fantastic experience: We had our house on the market with another realtor and was having a horrid experience. After having enough, I called Katherine and explained we were now living out of state but wanting to find someone new to sale our house and explained if she was willing to take on our house I would need her to be willing to pick up our keys and garage door opener from the first realtor. She didn't even bat an eye at it. She was VERY responsive, I mean within 1 hour max she was responding to EVERYTHING - text, email' phone call! She was on top of and tended to every detail with a professional swiftness! After getting our house inspected we found damage to the roof, and once we had the appraisal from our insurance she had a roofer there the next day fixing it! I HIGHLY recommend her, and EXTREMELY grateful we switched. I just wish we had started out with her originally! I get flustered really easily with all the legal language so if she sent me something I needed to sign all I had to do was text her saying "I dont understand what I'm signing" and she was able to break it down to where I understood every single time. She is very personable and very easy to work with! I cannot give her enough praise or stars for her work with us! Thank you, Katherine!!

Fantastic experience: Extremely helpful in every way. Got me moved in immediately when I asked and even went the extra mile in getting a package that was left at my door when I was out of town. Unbelievably friendly and helpful!