Cedar Management Group

Negative experience: TERRIBLE Management Company. If you are considering using Cedar Management to manage your HOA, don't. You will regret it. The point of contact, Jennifer, is incredibly rude and disrespectful. They do not perform their duties as prescribed in the management agreement and then charge you when you decide to switch companies. They impose additional charges on top the price of the work their vendors perform, but never meet the vendors on-site or come to the community to check the quality of work. From what I understand if you want to meet with them in person, you must make an appointment 2 weeks in advance, and, they CHARGE YOU MONEY for them to meet with you. NOTE:These are only opinions based on experience but I highly suggest you use another company to manage your HOA.

Negative experience: Awful. Just awful. No response no matter how important the matter. Illegally refuse to let you see budgets. Refer to a lawyer that does not exist to complain to. Horrible management.

Negative experience: Horrible! It’s been more then a month and half and the money we payed has still not been processed to our HOA. We have contacted them many times and the issue is still not resolved we had to drive 2 hours to Charlotte where they are located to get them to help us (we also drove another hour to the one in Greenville but where told they just rent an office there and can’t help us). $5,000 does not just disappear. We are trying to build our home. this is ridiculous.

Fantastic experience: Cedar management has been critical helping the HOA get established from taking over from a horrible property developer. Jennifer Hipp has went above and beyond as our community manager. Her impact is incredible and our community has shined from her dedication and hard work

Negative experience: Cedar Management Group is horrible. No one answers the phone. I can only chat with someone and that person does not even know anything. They take money out of your account with out authorization and can not tell me when I will be getting a refund. I can not speak with a manger or anything. They can not tell me a time frame of a refund being issued. All they do is say you authorized it and I DID NOT. Rude as can be!

Fantastic experience: We have a property manager, Megan Cravener, who works part-time, and somehow miraculously does a full-time amount of work. She is accessible to the residents and answers any questions, no matter how seemingly important or unimportant they are, in a professional and courteous manner. Megan has a good knowledge of NC laws pertaining to HOAs and will consult with the attorney for any information and guidance she needs. We are fortunate to have such a capable and energetic person at our helm.

Fantastic experience: Having been at the Beaucatcher House for 5 1/2 years I can emphatically say that the property manager, Megan Cravener, is the ultimate professional. She is knowledgeable of the COA regulations. Helpful when needed and responds promptly to emails. She keeps the gears turning at the Beaucatcher. Thanks Megan!!!!

Fantastic experience: We bought an apartment in the Beaucatcher House 2 years ago and have enjoyed every minute that we are there. We remained on the property during and after Hurricane Helene - I can only share my experience that we felt that we were cared for and taken care of during that time - even while our manager had to deal with her own family issues as a result of the hurricane, we felt her presence and help. Whenever I have had a question or an issue about protocol or services, Megan has always been available to answer my question. I feel safe. sk

Fantastic experience: I am an owner at the building where Megan Cravener is Community Manager. Megan is terrific. She is bringing our building into the 21st Century and is successfully navigating the mine field of over 100 units and owners of various personalities with candor and clarity. As our building ages, there are bound to be problems known and unforeseen. Megan is methodical in her approach and tries to be as transparent as possible. She owns a unit in the building which gives her a perspective a non-owner wouldn't have. Selfishly, I wish she was on-site for longer periods of time. Being the Community Manager is not easy. I have seen times when some people in the building have been rude, petty, and like the "mean kids" in high school. Megan keeps her cool like the professional she is. I believe we are lucky to have her.

Fantastic experience: We bought a condo at Beaucatcher House in Asheville in 2019 and have been very pleased with our property manager, Megan Cravener. She communicates with us in a professional, helpful, and timely manner about any issues or concerns.

Fantastic experience: I have lived at Beaucatcher for sixteen years and have been on the Board for twelve years and find Megan Cravener to be extremely organized, knowledgeable and a pleasure to work with - we are very fortunate to have her. I have lived in a number of associations and she is clearly the best. I'd truly hate to be here without her. Susan B Cobb

Fantastic experience: Jennifer Hipp has been an absolute pleasure to work with! She communicates effectively, she's super helpful, and she's extremely competent. So grateful to have a contact at CMG that works so hard to make sure that vendors and clients alike are both cared for. Thank you, Jennifer! You're the best!

Negative experience: Being a HOA board member I would not recommend Cedar Management. The local team was not responsive to residents or the HOA board. They would not call residents and the board had to have a scheduled meeting to speak with our account manager. Customer service is not a priority for the local or regional leadership team. edit: The response from Cedar Management is a coined response. The customer service and response is non existent.

Negative experience: Awful company. Believe all of the bad reviews and stay far away. They have told us that we are in violation of rules and that we will be fined. Despite repeated contacts they continue not to tell us what the violation actually is. They have no one available to discuss anything or answer questions. They maintain a set of operators whose entire job is to answer the phone and tell you that they are “relaying a message” but whoever they relay the message to doesn’t ever contact. I’ve been trying to fix whatever problem that have alleged for a month which is difficult when no one can articulate what the actual issue is. If anyone sees this and needs a recommendation for a good company who actually does their job please reach out.

Negative experience: They will continue to send out violations even after the board closes them to collect their fees. Would not recommend unless just want to throw way your residences dues.

Fantastic experience: I'm on an HOA board that uses Cedar management. They are really great to use and Jennifer is amazing. I will say that the portal and website we use to interface with can be a bit clumsy at times and is not the most user friendly but Jennifer makes up for that!

Negative experience: This company fails to enforce bylaws always making some excuse. This is not a good company

Fantastic experience: I called Cedar Management Group with a couple of community related issues and spoke with Jameka Rosemont. Ms Rosemont was a great representative for CMG. She was professional and polite, but above all, she was quite knowledgeable. She took time to discuss the issues with me and provided me with some valuable insight. Furthermore, she explained how she could assist and followed up to resolve the issues, all within 24 hours! Ms. Rosemont definitely went above and beyond to help me. Her assistance was most appreciated. I believe CMG has some exceptional Community Managers who have the training and ability to work a vast array of community issues, providing the proper management oversight for issue resolution, as well as providing sound guidance to community board of directors as required, all for the good of the community.

Negative experience: Terrible company. One cannot speak to their property manager directly. Email exchanges are vague, taking days to get things resolved. They have paid the bills of other HOA from our account and told us to wait for the monies to be returned by the third party for a credit. EVERYTHING they do has an upcharge, particularly two (2) page violation notices wherein the ONLY words on the second page are literally "Cedar Management Group", but we get billed. The uploaded documents from other HOA to our Member portal. They paid two (2) account ahead several years by misapplying the monies collected on a lien satisfaction from our attorney. They sent emails back dated weeks/months to members via email. And for the big cherry on top, month end financials are never ready before the 25th of the following month, but as of 12/8/23 I am still awaiting the October 2023 reports... You are better off running the HOA yourself than putting up with this nonsense.

Negative experience: Terrible HOA managers (Jamica Rosemond) You will not receive any help or kindness.

Fantastic experience: I am the HOA President in our neighborhood. We switched from another management company at the beginning of the year because the service that we were getting was not good. We have been very pleased with the level of service that we get from our property manager, Jennifer Werner and her team. They have saved me a lot of time in my day for my "normal" job that I actually get paid for. Being on the HOA Board is a lot of work but Cedar Management has taken a lot of the burden off of me and it has been wonderful. I would highly recommend this company if you feel you are not getting what you pay for from your current management company.

Negative experience: These people are pretty dense. We own a rental and its HOA decided to adopt Cedar Management. We have no contact with our tenants in that rental. Cedar management is not sophisticated enough to send HOA notices to our management company and we have to play intermediary between the two. I have counted my emails requesting and explaining this - we've gone through it 11 times now. If you're an investment property owner, stay away from this group. They don't seem to be able to understand rentals and management companies.

Negative experience: Even though we sent proof of HOA pre payments and a copy of our HUD settlement payments they demanded a payment and wanted me to pay uncollected dues from previous property owner.

Negative experience: Worst job I ever had. Do not move into these apt. Terrible service. Rude staff. Rising rates. Leadership is incompetent.

Negative experience: Just terrible!! They are over the homeowners in my neighborhood and I Tried to get them to fix a water leak at the pool house in my neighborhood that was leaking onto my property and they did not DO ANYTHING!!! After 3+weeks of pictures of leaking and mold and NUMEROUS Emails to their “maintenance” it finally took me escalating this situation to management so they could at least turn off the dang foot wash. And to top it off they lied to me and said a company had the contract for the repair and that company had NO IDEA about it

Negative experience: I have lived in my new home for over 120 days at this point. CMG manages my HOA and is an absolute nightmare to deal with. I have yet to receive gate access fobs and today my gate code stopped working. I called CMG support and the girl I spoke to claimed all she could do was email the HOA board and did not have any superiors available for me to be transferred to. I have asked every support address I can find for information on the included landscape maintenance with my HOA dues and have not received any information back from anyone - I do not know what they do, what they don't do, what I can request what I can't request. In other words I am paying $90 a month to a lazy payment processor claiming to be full service HOA management - a company that is incapable in helping with the most basic of all HOA support requests - ACCESS TO MY NEIGHBORHOOD. Absolutely unacceptable.

Negative experience: This HOA called a towing company to tow a friend who stopped by to visit for an hour during the day. They gave no notice before towing and she had to pay $275 to get her car back. They told her they towed her because she had expired tags. Didn’t realize it was an HOA’s responsibility to tow guests with expired tags. Barney Fife much??

Negative experience: If you're looking at buying a property & these are the managers, definitely think twice about it. Every interaction I've had with them has been unpleasant. Renee goes so far as to correct me in every communication, tells me how to speak to her, argues with me over everything & has been downright vile. I doubt any of the others at this place are trained any better in regard to being kind. When I opened a ticket for something that the property managers needed to handle as it was in a common area, I was told to handle it myself by investing my own money in the fix. When I reminded them I'm only responsible for INSIDE my condo, they argued with me again to pay for the fix & carry out the action needed on my own. It's not my responsibility. Zero stars isn't a bad enough rating.

Positive experience: So far so good, a lot better of a company than William and Douglas which is our previous company used for Suddutu Farms ... will upgrade to 5 stars with more time spent working with Cedar and no complications.

Negative experience: Bad service and no patient no respect for the people coming out side South Carolina.

Fantastic experience: Good communication skills over the phone

Negative experience: If I could rate them lower I would. As a president of an HOA that had them employed please be careful. When we terminated cedar, they cut the termination date by 30 days. Second they wrote checks on a bank account they closed which caused the checks to bounce. When a contractor conforted them about they stated don't worry the HOA will take care of it. Becareful of what you get with this company!!!!

Fantastic experience: Chelsey handled all that was necessary to satisfy my account. She is courteous & understanding & empathetic. Thank you

Fantastic experience: Hi! The fellow I spoke with was patient, kind, and very knowledgeable.

Fantastic experience: I called regarding the change in banks - automatic withdrawal. Marise informed me that the withdrawal would be late in November and we would not be charged a late fee. She was very polite and helpful.

Positive experience: Except for a long holding time the experience was great. The two people I talked to were knowledgeable and helpful.

Fantastic experience: My questions were answered promptly and professionally.

Fantastic experience: Called and reached someone within 1 minute and got all my questions answered .

Positive experience: Thanks for your reply. Of course I emailed you first thing prior to the review.

Fantastic experience: Brian was very easy to work with today and every time he has helped me with anything on here and I greatly appreciate it! He has a lot of patience and does not seem to mind going out of his way to help me. Thank you very much! Virginia Williams

Positive experience: Finally, I got a human on the phone that could help me and not just pass me around from place to place!!! Thanks Brian.

Positive experience: Expressed a genuine desire to answer my questions regarding the amount of fees collected at closing.He placed me on hold long enough for me to forget I was on hold as I continued taking care of other emails. Offered to send me governing documents for confirmation of the information he provided which was very thoughtful. Overall pleased with the help I was provided when I called this office.

Fantastic experience: Wonderful customer service! My questions were answered efficiently with additional information provided for clarity. Much appreciated!

Fantastic experience: THE AGENT HELPED SOLVE MY PROBLEM. HE DID WHAT HE SAID HE WOULD QUICKLY AND EFFICIENTLY. IT WAS A VERY PLEASURABLE EXPERIENCE TO DEAL WITH YOUR COMPANY.

Negative experience: I am on the HOA board of a community in Easley/ Powdersville area of SC, that switched to Cedar Management 9 months ago. Absolutely awful service. Very angry residents. No responses to inquiries. No way to get a human being on the phone. Promises made and never honored. Our first and second community managers were fired. Lawsuits are being threatened by residents and we cannot reach anyone by phone at Cedar.

Fantastic experience: I am a Realtor with Keller Williams Realty and when we list property we need accurate information from management companies if the home is in an HOA community. Cedar Management answers their phone and is always helpful. Elizabeth is great to work with!

Fantastic experience: Spoke with Elizabeth this morning regarding payment on line-she was able to quickly determine the problem & solved it completely to my satisfaction. Very happy with Cedar Management service !!!!

Fantastic experience: Elizabeth was amazing to work with! Extremely friendly and helpful! Thank you!

Positive experience: Had the pleasure of speaking with Elizabeth today. She took her time and provided awesome customer service.

Fantastic experience: My billing concern was addressed quickly. A great customer service experience!

Negative experience: Ridiculously difficult to contact. I even went to the address listed for Greenville, SC to get helP, and even though they have an office there, no one is even at the office.

Fantastic experience: Cedar Management Group is outstanding, especially our property manager Rhonda Arms! Rhonda is always professional, courteous, and is extremely knowledgable of all things HOA management.

Fantastic experience: Cedar Management is the company you want managing your community/HOA. Our manager from Cedar, Rhonda Arms, is always on top of things and she’s a joy to work with. I really can say enough about her. That level of customer service and attention to detail is the standard no matter who we talk to at Cedar. These guys know what they’re doing and I am so grateful for Rhonda and her team!

Fantastic experience: Casey Joye is our community manager. She has been extremely helpful in resolving matters within our community.

Positive experience: Our community has been with Cedar 5+ yrs. Repair requests, as well as homeowners concerns are taken care of in a timely fashion. Monthly statements go out on time. We are also able to check our repairs, payments, etc online through a homeowners portal.

Negative experience: Never receive a response and impossible to speak to anyone. It has been a nightmare!