Sentry Management, Inc.

Negative experience: Customer service is below par. Takes many many many minutes on hold to finally reach someone. Then they cannot help you and they disconnect the call.

Negative experience: Today I received a violation with a $50. Fine .For having my work trailer under 15,000 lbs parked on my lawn because I have been out of work do to surgery. Returning soon ,seems they pick out certain people to play with .i am aware of serval other work vehicles weighing the 15.000 lbs around the area and been on there property much longer than mine.and still there ,also aware of metal roofs installed and vinyl siding which is against the rules of Luther forest so why r they not enforcing those items .i spoke with Lambert at one point when they first took over the HOA. Very unprofessional and does not listen as u try to make sense to her. Rude and unknowledgeable I plan to retain a lawyer and take the HOA to court for picking out certain HOA rules to follow and go after those people. Stay tune

Fantastic experience: I recently needed my outdoor water spickets to be repaired by Gino. He was so pleasant and persistent to complete my job which turned out to be bigger problem than thought. His thoroughness has instilled complete confidence that I no longer have any problems. He took his time and answered all of my “stupid” questions so I now understand how everything should and does work . Colleen also was so pleasant, understanding and communicative.Thank you to all

Fantastic experience: Although it's impossible to reach anyone by phone, I am pleased that Ray responded very promptly to an email. I received the exact material requested on a timely basis and was able to proceed with painting all of the trim on my townhouse.

Negative experience: I would recommend finding a different company or go without a management company. I have submitted two items that needed follow up and have heard nothing back. Complete waste of hoa funds. Chat GPT or copilot would do the same job and way less expensive. Stay away.

Negative experience: Contacting them is not easy. No one ever answers the phone and when you leave a message or a email, you have to wait 24 hours for a reply. I think you’ve all gotten too big for your britches and customer service is now a thing of the past.

Fantastic experience: Thank you for the opportunity to review our service from Sentry Management in Albany, NY. I am the treasurer for Village in the Green Condominiums and as such I have frequent dealings with most of the staff, especially Brenna Nolan and Brianna Massaconi. Brianna was our site manager for several years before her promotion and Brenna Nolan is our current site manager. Our President, Donna Gaffney, and I have a lot of contact with Brenna. When she performs her site visits we often accompany her, and she is very observant of what needs attention in our community and she listens to our concerns as well. Brenna is our go-to person, one that we consult on a regular basis, sometimes several times a week. She takes our questions, researches what is needed and then gets back to us quickly. Brianna is kept informed as well and she often checks in with us to make sure we have no further questions and have the information we need to proceed. I believe the office in Albany runs like a well-oiled machine, from the top down, and believe each member of the "team" knows their job, performs it well, and reaches out on a regular basis to our HOA Board to make sure we have the information and tools we need to keep our community running smoothly. They are a pleasure to work with and hope that the home office can recognize them for their hard work and dedication. Sharon Gormley, Treasurer

Negative experience: This company sucks!!! Jim Leonard is a freaking joke and the guy before him attached to Quackenbush.. Good luck to anyone living in that building. Update 3-24-26: Business still sucks..

Fantastic experience: Jackie is great. She responds quickly to emails and calls, and really listens to your concerns.

Fantastic experience: Sentry is very responsive to the situation and needs

Negative experience: HOMEOWNERS BEWARE OF SENTRY - Horrendous first impression of Sentry. They’re disorganized, untrustworthy, and incompetent. They sent incorrect invoices with wrong dates, wrong amounts, and are very unhelpful. Instead of offering resolutions or any help, Sentry will blame others. Had I known of Sentry’s poor service and incompetence, I would have never moved to home that Sentry “manages.” I will be looking to move immediately as I can not fathom dealing with Sentry for years. I had a wonderful experience with the builder of my home and Sentry has ruined it. Don’t make the same mistake I did, research the HOA management company before you close on any properties that use Sentry. When I called Sentry to ask questions about this incorrect invoice, I was lied to by the Sentry “specialist” and was told it was for 2026 (the upcoming year). However it was actually for 2024-2025 before I even owned the property. In addition, my HOA fees were prorated and paid in my closing. It was a very lengthy phone call with no resolution offered, they asked me to email proof from my closing which I did and it literally shows it was specifically paid already with a line that states “HOA fees prorated.” Ironically, Sentry’s own error ridden invoice showed the payment made at closing, which indicates the HOA received the payment and notified Sentry, otherwise Sentry wouldn’t have this payment listed. Overall, Sentry sent this incorrect invoice to the wrong address, the incorrect invoice has wrong dates (look at the years in the photo - it doesn’t make sense), it has wrong amounts, it includes proof that I already paid this, and the amount of time it’s already taken for me to fix Sentry’s mistakes is wildly unacceptable. I honestly don’t know how they could have made this many consecutive errors, and this is my first impression of Sentry. To say I do not trust them, is an understatement. I will be looking into the BBB, discussing with the HOA alternative companies to use instead of Sentry, and in the meantime I hope Sentry learns to be better at their job. I have now filed a complaint with the BBB and posted this negative review there as well. The BBB publicly shows Sentry has had over 200+ complaints filed against them in the last 3 years, and only 70 of those complaints have been resolved. This indicates you have approximately a 30% chance that Sentry will offer any help to correct their mistakes. I look forward to hearing my HOA’s opinion on using such a poor performing company as Sentry is. I also plan on speaking to neighbors to get a petition started to advocate switching our HOA from using Sentry as this is a poor reflection on the HOA and the builder for Sentry’s horrendous conduct. Brianna the president of the local division called me and couldn’t even get my name correct. She referred to me as Gary and laughed about it. It’s quite concerning that even the “president” is incompetent and struggles with getting a name correct. It’s apparent the incompetence starts from the top down and now I understand why the team below Brianna is horrible at their jobs when she can’t even get a simple task correct.

Fantastic experience: Divisional President Brianna Massaconi and all of the Community Association Managers staff are very professional and knowledgeable. Office manager Colleen Knox is always pleasant and efficient. As a vendor, I am treated with respect and it is a pleasure to do business with Sentry Management.

Fantastic experience: I am new to the community, and I have attended to meetings with Brenna Nolan and so far I am impressed with her professionalism and the speed in which she handles situations when they are brought to her attention.

Fantastic experience: We recently had to contact Sentry due to a water issue in our townhouse. I emailed around 10 pm not expecting to hear back that night, however Brianna emailed me back around midnight and said she would contact the maintenance team and someone would be at our home first thing that morning. At 8:30 am someone was at our front door, problem was located and fixed within a couple hours. I can't say enough about the professionalism, caring, knowledgeable and prompt/efficient staff. Thank you to Brianna and team that helped us so quickly to avoid a bigger mess.

Negative experience: Worst management company ever. They have doubled eye fees in the last 4 years snowstorm began at 7am - it’s 8 pm and still no plow , we have to shovel our own sidewalk because no one showed up . We were told we wouldn’t need a shovel again once we moved here because the homeowner association took care of everything outside our house !

Fantastic experience: Heather Helmstadt, the Sentry manager, was wonderful. She understood my situation, was supportive, and empathetic.

Positive experience: I am new to the board of my development and so far Jackie and the Sentry team have been responsive and helpful. We are currently in the process of drafting a budget and I look forward to working with the team to plan out the best scenario for our residents !

Fantastic experience: I was dealing with an issue for over 2 months at my property. The new association manager Jim Leonard answered my concerns immediately and the issue was resolved within 24 hours. Whether by intervention or coincidence, I was very happy with the sincere reply and willingness to help.

Positive experience: After this review the company called j us and we are Getting things moving…thank you for returning our calls so we could move forward. I would give them a 0 if I could! I own a property in Knox Woods and cannot get ANYONE to call me back. Have left over 5 messages and numerous emails about a repair to the ceiling that they are responsible for (roof leaked 1 1/2 years ago) and also want to replace windows and they won’t respond to let us know what the guidelines are for replacement. If we put wrong ones in they will let us know ! They take our HOA every month!! terrible way to conduct business

Fantastic experience: “I’ve had an excellent experience working with Jim Leonard at Sentry Management. He is attentive, knowledgeable, and professional in every interaction. They truly care about providing top-quality service and recommend them for anyone looking for property management support.

Fantastic experience: Jim Leonard was a great help.

Fantastic experience: I had an issue come up with my condo. I called my local Sentry Management contact and left a voicemail. He called me back promptly. Listened to me explain my issue and asked applicable questions. He said he’d call me back and he did, providing a date and time that worked with my schedule for someone to come out and resolve my issue. Timely, courteous and professional service from Jim!

Fantastic experience: Jim Leonard has been very helpful and incredibly efficient in responding to inquiries. His support is truly appreciated.

Negative experience: I've been staying in hotels for a long time. This is one of the worst, smelliest, most neglected hotels I've ever seen. I don't recommend it at all. The location is great, and the exterior looks great, but the service quality inside and all the amenities the hotel offers are very poor.

Fantastic experience: Community manager Brenna should really be recognized. Through her efforts, our community feels safe & clean. Great communications and management partnership!

Fantastic experience: As homeowners for several years at the Riverside Condominiums in the Stockade area of Schenectady, we are extremely impressed with the friendliness and approachability of Jim Leonard. Jim is relatively new on the job as the Community Association Manager and he is a refreshing change. He appears to be very “hands on” with dealing not only with Board Members, but also the residents in our community. We welcome him and hope he will stay with us for a long time. Tom and Kathy Messitt

Fantastic experience: I’ve been very impressed with Jim Leonard’s responsiveness and communication skills in his role as the Sentry contact person for Riverside Condominiums. He answers quickly, is very clear, and follows up. It’s particularly striking, given that he only recently transitioned into this position.

Fantastic experience: The management team are excellent.

Fantastic experience: We have been working with Sentry for years. Jim Leonard is a great addition to their team! looking forward to working with him!

Fantastic experience: Jim Leonard is wonderful. He is attentive, easy to reach, and a great asset to your company. We are so fortunate to have him as our Community Operations Manager.

Fantastic experience: Peak Environmental provides snow and landscaping services to communities managed by Sentry Management. Sentry is a pleasure to work with! Sentry is super responsive, helpful and works hard to ensure their properties are great for residents!

Fantastic experience: Our HOA has been under contract with Sentry Management for over 5 years and the entire Board agrees 100% that Sentry is an outstanding property management company. As the Board Treasurer, I am always impressed with the customer service provided by the Sentry team, especially our Community Association Manager, Jackie Cocco. Jackie's attention to detail and responsiveness to all aspects of property management provides our Board with assurance the community is being well managed. Some examples include: resident inquires are handled promptly and with professionalism; questions from the Board are given priority attention; assessments are managed effectively with notices being sent out by Sentry if a resident is past due more than 30 days; and monthly reports are provided to the Board that show financial activity (eg., balance sheet, income statement, reserve balance, general ledger, assessment receivables, etc.) and community issues needing attention as a result of monthly site visits by our Community Association Manager. Our Board fully endorses Sentry Management and highly recommends Sentry to any HOA seeking property management services. Thank you Sentry, keep up the great work!

Fantastic experience: I work with numerous property managers throughout NYS and I would place Sentry Management at the top of the list. Efficient and up to date on current management procedures.

Negative experience: It is a nightmare management company! It doesn’t recommended at all.

Fantastic experience: Thank you Jackie Coco for immediately responding to my budget/finance questions for our HOA Treasurer work. Thank YOU.

Negative experience: Other than manage the communities finances, Sentry provides absolutely no value advising the board or solving community issues. In response to Sentry’s reply, I was president of the HOA board for 4 years and on the board for 6. The current property manager is not very helpful. I do understand your the relationship between the HOA board and the property management company, and I know that the HOA does not get the value it is entitled to for the fees paid.

Positive experience: I HAVE NEVER HAD Aproblem with them. they seem ok.

Fantastic experience: I have as well as the community as a whole been very satisfied with the performance of Sentry as our management company. Dave Disco is always there when needed. As Brianna before her Jackie C. Is always very helpful with any situation that may arise. And always promptly gets back to us. Roger Ginder Pres. Mallards Pond Community HOA

Fantastic experience: Lived here since 2017. Sentry has been receptive when there are issues. Dave and Colleen have always responded to problems complaints assistance in a timely manner. Always professional! I appreciate all the knowledge,guidance, support,patience given to us all.

Fantastic experience: Sentry Management and our community manager, Brianna, has been professional and attentive to our community needs. It is a pleasure to work with them.

Negative experience: Horrible phone service!!!

Fantastic experience: BRENNA NOLAN IS AMAZING!!!!! I have never reached out to her where she has not responded. She is very helpful, kind and always, always resolves my issues. She is a true asset to your company. I can not say enough wonderful things about her. She’s a star for sure. Angel Valenti

Fantastic experience: Sentry took over the management of our Condo about a year ago. There's a noticable increase of communication, especially regarding important or timely issues.

Fantastic experience: Responsive. Helpful. Friendly.

Negative experience: Save your community by keeping Sentry out. Brianna is a useless property manager in Knox Woods Community where residents are forced to sell their homes to escape HOA costs and aging home issues go unresolved.

Fantastic experience: As a longtime condominium owner, I have had the pleasure of working with David Disco and his team for many years while serving on the Board of Managers for the condominium community and have always found Dave and his team to be attentive, experienced professionals. He is always accessible and responsive to the needs of the community which is a valuable asset for our community.

Negative experience: I can’t get through to the office in Latham!always Florida…this is outrageous….why can’t we deal with our office here…terrible service..trying to find out ANYTHING!….

Fantastic experience: Our front porch floor needed repair work, and the two gentlemen that came did a thorough and efficient job with the repair.

Fantastic experience: We have been so pleased with the services you have provided to our HOA community. My family also appreciates the quick response time to our questions. Thank you for all you do.

Negative experience: Never got a call back. Pay $250/month and my grass looks terrible! The neighborhood has deteriorated The lawn guys don’t cut the whole lawn. They leave huge gaps. . Called sentry. No call back. No one seems to care. If I have to cut my own lawn I’m contacting a lawyer about adjusting the HOA fee

Negative experience: Worst company to do work with as a contractor. Trying to hold 3 weeks of owed pay for services that were done and have proof of services with pictures and texts and they are no longer replying to emails and we no longer service the property they manage and they never even properly cancelled services just argued saying they can dig to find ways to deduct what’s owed. Snakes run this business if your a contractor stay away

Fantastic experience: Our HOA transitioned over to Sentry's Property Management team in April of this year. To date they have done an impressive job managing our property , communicating with our homeowners, and assisting board members organize budgeting along with providing us with very skilled contractors to do our repair work. Great job Sentry!!

Fantastic experience: As an officer of a HOA managed by Sentry, I have found both John Lubowitz and Brenna Nolan to be extremely helpful and always ready and willing to provide any assistance I and the Board have needed.

Negative experience: Perhaps the worst property "management" company to exist. They DO NOT CARE AT ALL about the properties they manage. They just collect your HOA fee and provide sub par services. They don't live up to what is billed as "care-free living". -First off, they are unresponsive. Phone calls and e-mails go unanswered. -I'm pretty sure they are never visiting our development as some aren't compliant with bylaws. -The lawn "care" provider that they choose to engage with have ruined most of the lawns in the neighborhood and the common area lawns are pretty much dirt. -Often find loads of trash throughout the neighborhood. This isn't from it's residents....it's from the on-going construction. AVOID any property that they "manage" at all costs. They take your money and hide.

Negative experience: Listen to your friends, family, and enemies, and do not buy a home that is part of an HOA, especially Sentry management. 1 out 5 stars on the Better Business Bureau website as well. Communication is non-existent. They send letters to the wrong address, they mail payment coupons late consistently, and also completely lose payments. Pictures are from common areas the HOA is supposed to maintain. You'd be hard pressed to find crabgrass that tall (almost 2 feet) in an abandoned kmart parking lot, and this is in a Sentry Management run HOA community..

Fantastic experience: Office manager easy to communicate to.

Negative experience: Limited. People are too busy to talk on the phone when needed. Most of community is elderly and is not used to doing business this way.