Blue Sapphire Homes

Positive experience: Blue Sapphire Homes need to hire more qualified contractors when sending them to the homes to do repair. Example when changing 2 floor tiles in the kitchen the lady had to google/youtube how to do it. And didn't match the tiles. Tiles cracked again a few weeks later. If she was a qualified contractor she would have let Blue Sapphire know that the floor flex's when people walk across the kitchen floor causing the tiles to crack. Another time a man came in to repair a hot water heater and brought his 12 year old son with him. He ended up putting the wrong part on the hot water heater which could have caused serious injury from gas leak or it could have exploded. Hot water heater went out 2 days later and ended up putting in a new hot water heater.

Fantastic experience: I had a great experience, this was my first time moving in over 40yrs. They made me feel comfortable during my move in experience. All of my questions and concerns were answered very quickly. I would recommend to everyone.

Fantastic experience: I had a good experience renting with Blue Sapphire Homes. Their portal is easy to use and their response time is adequate. Just follow the rules stipulated in the contract, treat the place you’re renting with care, and you shouldn’t have any problems.

Fantastic experience: We were long term renters (13 years) in Walnut Creek. We worked with Blue Sapphire the last 6 years and had a wonderful experience. Drew and Dana were always highly communicative around any needs we had with the home and always brought a human touch to the experience. We highly recommend them as a preferred Management organization.

Fantastic experience: The agents are always helpful with maintenance concerns. When something is damaged, they assist quickly and efficiently, and I’m very happy with their support.

Fantastic experience: A great experience so far! Thank you! Soraya Esfandiari

Fantastic experience: Our maintenance request was handled quickly and efficiently. Thank you!

Fantastic experience: I’ve been extremely happy with Blue Sapphire Homes as the property manager for my condo in Emeryville over the past five years. Drew and Dana have been fantastic to work with—very professional, responsive, and reliable. I was incredibly busy with work and even moved to Boston during that time, but they took care of everything without me having to worry. From tenant management to maintenance, they handled it all smoothly and proactively. I’ve had a great experience and would definitely use them again. Highly recommend!

Fantastic experience: Blue Sapphire managed my property for over 13 years and living in a different state from where my property is, they always made things easy for me. It was a pleasure to work with them.

Fantastic experience: We’ve had such a great experience with able Sapphire Homes! Gregg showed us the place and has been incredibly responsive from the very beginning. Drew and Dana have also been wonderful to work with—such a professional and helpful team. Signing the lease was smooth and stress-free, and we absolutely love our new home. When we first moved in, there was an issue with the dishwasher and they had someone out the same day to take care of it. Couldn’t ask for better service!

Fantastic experience: We lived here for two years and had a great experience. The apartment was well maintained, any maintenance issues were solved promptly, and the community felt safe and welcoming. I’d recommend it to anyone looking for a comfortable place to live.

Fantastic experience: After our maintenance request, we recieved a quick response and the issue was resolved. We are very happy.

Negative experience: Very saddened after renting with Blue Sapphire Homes.They are very unprofessional as a professional property management company. Very rude and unfair as on numerous occasions they refused to fix or change broken items clearly malfunctioned due to normal use. The $200 late fee after five days are absurd. Tenants can not use the outside water as Blue Sapphire have the faucets locked.Dana and Drew are not fit to communicate respectfully with tenants and they have become extremely unpredictable as nearly every year they raise the rent in a likely effort to make it hard to cope.so sad that after I requested to move things changed financially and Blue Sapphire forced me to vacate although I rescinded the request.very unfortunate to meet such heartless individuals.i had some difficulties receiving my deposit and emails and calls were not answered. It is unfortunate also that I tried to speak with someone in person at their noted physical address for Blue Sapphire Homes,however the address is only a UPS mailbox store.To prove the unworthy actions of Drew I received a text sent by mistake from Drew to another Blue Sapphire worker who had attempted to verify with Drew the return of my rental deposit.very rude and unprofessional comments indicating Drew's reluctantly to help me understand the transaction respectfully.Glad I had taken pictures and legally their threats to charge me for unfounded costs related to having the unit professional cleaned and replacing the same windows blinds that I complained about asking them to replace after residing there for over five years had gone unfixed as they refused,ultimately I did receive my full return deposit,although the wait was extremely long.

Negative experience: 1-Star Review This is by far the worst property management company I’ve ever had to deal with. From the very beginning, communication was a nightmare. They sent our lease to the wrong emails and never followed up or reached out about move-in logistics. I had to contact the agent who originally showed us the property just to get any information—he ended up being the one to connect us with the company because they completely dropped the ball. Unfortunately, things didn’t improve after move-in. Emails were routinely ignored. They charged us for renters insurance—even though we had our own policy for the full two years of our lease—because the policy supposedly didn’t include both renters’ names. They never communicated that this was an issue until it showed up as a charge. The final straw was when a contracted company they work with—DPS—botched a simple repair. A leak should have required a plumber. Instead, they sent an unqualified contractor who made it worse, resulting in water pouring through our upstairs ceiling and damaging valuable music equipment. Despite sending pictures and videos, both companies denied any responsibility. At move-out, DPS again conducted the final walkthrough and claimed there was $3,000 in damage—an outrageous and inflated claim. They attempted to charge us for new paint throughout the home over minor scuffs, which are clearly considered normal wear and tear under tenant laws. After two years, they are also only allowed to charge for pro-rated damage, which they ignored. They even tried to charge for burnt-out light bulbs—yet provided photos clearly showing the lights were on. Completely contradictory. It’s clear these companies work together to exploit tenants and squeeze every dollar they can. I had to threaten legal action and take steps toward small claims court, backed by thorough photo evidence, to get my deposit back. If you are a property owner, do not use this company to manage your property. They will treat your tenants terribly, communicate poorly, and reflect badly on you as a landlord. If you’re a renter, be warned: you will not be respected or treated fairly.

Fantastic experience: Dana and their team are quick to respond and get the job done as soon as they can. We are so happy that we have a reliable property manager. Thank you, Blue Sapphire Team

Fantastic experience: Thank you for your continued efficiency.

Fantastic experience: The response time is very good whenever we have maintenance issues or requests, there was also one Sunday that I was able to contact them also

Fantastic experience: Fantastic good work and satisfied communication . Blue sapphire home management company very pleasant with in 4 years

Fantastic experience: Overall the process was really great to move into our rental. There was a slight gap in communication related ti receiving the key at the lease start up due to the holidays and everyone we worked with was so kind and understanding. The property is well taken care of. We have been renting for over 7 years through multiple agencies and Blue Sapphire Homes has been the easiest one to work with!

Negative experience: Respuesta muy lenta en cuanto a reparaciónes

Fantastic experience: From the perspective of a renter, Blue Sapphire is a fantastic property management company. They are responsive and have a good system for communication and resolving maintenance issues.

Fantastic experience: Very responsive to maintenance requests. Web site works well for communications and automatic payments.

Fantastic experience: Blue Sapphire Homes is an excellent property management company. I have had 3 appliances in my townhouse stop working and they have replaced them quickly, efficiently, and cleanly. They have worked with my schedule and I was not inconvenienced. I am able to go into the service portal online and get an immediate response from their service department. I am very happy with BSH and would recommend them highly for your property management needs.

Positive experience: Gregg and Drew are responsive and easy to work with! We're happy in our new place.

Negative experience: Dont expect a return call or any interest. The answering service and automated email is all you will get. Trust your property elsewhere.

Fantastic experience: Nice place nice people would recommend them

Fantastic experience: I wish I had more property for The Drew Crew to MANAGE!!

Fantastic experience: Blue Sapphire has been excellent at managing my property for over 10 years.

Fantastic experience: Your service is and always timely and professional!

Fantastic experience: Excellent customer service , quick response. Very well organized monthly statements to home owners.

Fantastic experience: I have hired Blue Sapphire Home to manage my rental property in Alameda City for several years. I enjoy working with them. They are professional and effective property managers.

Fantastic experience: My experience with Blue Sapphire homes has been from the vendors side of things. My company provides plumbing services for their tenants and I must say that you can see how much they care for their tenants. They are consistently on top of any requests for service and following up to make sure that service was completed. One the vendor side of things I can also report that they pay their bills on time as agreed and their communication is excellent. It is very hard to find business that are A++ like this one to work with that matches our companies values and level of service. You cannot go wrong with Blue Sapphire Homes to work with as a vendor or to manage your properties.

Fantastic experience: Blue Sapphire is the best property management company. They are very responsive to both owner and tenants. Also, they have good marketing and sales channels to attract potential tenants and good screening systems as well.

Fantastic experience: Dana and Drew are amazing to work with. So much compassion and consideration for the owners and just good people. Will recommend Blue Sapphire Homes to anyone in need.

Fantastic experience: Great job!

Fantastic experience: Quick response, professional, knowledgeable. Field people and office crews are always helpful and that makes a great team. Thank you!

Fantastic experience: They’ve been my property manager for a few years now and I am very happy with them. Dana is always there to help when I or the tenant have any problems or issues. I could manage the property myself but why when I can have people who know what they’re doing manage it for me.

Fantastic experience: I have been using Blue Sapphire Homes for property management of my home while living abroad. I have been very satisfied with the service. They are always ready to send out quality people in case of a problem in my home. I would highly recommend them.

Fantastic experience: Great company to work with! They make it easy to contact them. Always a friendly person on the other side of the phone call instead of a machine to press digets that keep you on hold for hours. I would absolutely recommend these guys!

Fantastic experience: Working with Blue Sapphire Homes as a vendor was exceptional. Their professionalism, punctuality, and clear communication ensured a seamless process. Their commitment to quality and satisfaction truly stands out, making them a distinguished partner in the industry. -Bayshore Plumbers

Fantastic experience: We have the service with the company quite many years. We are happy with their expertise. They are very easy to communicate with the issues between landlord and tenants.We recommend them to our other friends.

Fantastic experience: 4 years together and we Highly Recommend! Fantastic service, always quickly responsive, and reliable technicians. We always feel safe and taken care of by Blue Sapphire Homes.

Negative experience: 1 month of Blue Sapphire ignoring my emails concerning their unprofessional behavior and miscommunication regarding move out fees. They scam you and will ignore you once you point out that they did not follow the law beware of this company.

Negative experience: Terrible customer service. They will scam you at the end of the lease beware. 0 stars

Fantastic experience: I tried to fill an application but the place was gone quickly but they returned the application fee. Reply to email and messages was quick.

Fantastic experience: Drew, Dana, and their Blue Sapphire Homes (BSH) team (including Gregg and Allen) have managed multiple of my properties in the east bay for over a decade. I tried to manage my own rental for a several of years in the beginning, and was then conned by a pair of "professional renters" whose job I felt were to cheat and make my life a living hell for almost a year. A close friend who was also a long term customer of BSH recommended Drew to me, and my life has been so much more peaceful ever since. Now with multiple young kids in my life, having to deal myself with managing multiple rentals would be a suicide task. Drew, Dana, and team have also taught me lot about being fair as a property owner. In many past instances where I felt BSH should have blamed or charged the tenants, Drew, Dana, or Gregg would clearly explain to me the best options to deal with the situations and when they felt I had the rights and when the tenants had the rights. An example of this that happened twice under their watch is that the tenants recently called to complain that the sink drain was clogged. BSH team quickly notified me of the tenants complaint so that I can provide authorization for BSH to call for a plumbing service to help the tenants ASAP. Thinking of my own personal home situation, I initially thought I'll end up paying the service invoice. I was surprised when Dana notified me that the plumber commented on the invoice that the tenants was at fault for incorrectly disposal of food down the drain. Instead the tenants will have to pay the invoice. Another example was when a tenant moved out and the wall paint of many of the bedrooms looked worn out. I immediately wanted BSH to deduct the tenants deposit to correct this. BSH team then asked me when the interior was last painted (which was close to 15 years ago) and coached me through that for this instance the tenants were not at fault for normal wear and tear. I saw some of the negative reviews, and I have a feeling these reviewer may not understand how fair BSH is. They are not here to side with either the landlord or the tenants, as both sides are paying service charges to BSH. They are hear to make sure things are accurate and fair to both parties. Also they are there at least for me to remove my headaches with managing properties, in which I would say they've done a fantastic job these 10+ years. Finally, I also love their automated software tool that bridge me with BSH team and the tenants. Notifications are quickly routed to the right party, payments from tenants or from me are easily handled, and making any requests (or reviewing them) can be done from a website instead of having to deal with calling someone. Takes out a lot of pain from the experiences.

Fantastic experience: I have been working with Blue Sapphire Homes now for over 3 years. The team is amazing. Drew is the guy we work with personally. He's the one that got all of our papers done. Anything that goes wrong at the house, Drew and Dana have been there every time. I would recommend them to anyone and everyone!

Negative experience: It's not their office but their mailbox. Don't be tricked.