Associated Brokers Realty, Inc.

Negative experience: Run as far as you can if your a prospective tenant as they will steal your security deposit $2600 in my case, and then fraudulently claim a bunch of damages occurred even though they got the property back in a better condition than I received it in. Fraudulently claimed thousands in additional damages sent a multi thousand dollar bill and zero supporting evidence, no pictures or videos. They also falsely billed for things we never received such as garage keys, and when they were asked how they would like there keys back they failed to communicate anything back. So if you make the mistake of renting with these guys make sure to document both times in video & you need to video things you wouldn’t normally video because that’s what they try to exploit on the billing when you leave, windows, window seals, the doors & there seals, they are scam artist and have been doing this for quite some time. RENTER BEWARE

Negative experience: Nothing but issues back to back and even after leaving. Claiming things that never happened just to add charges OUTRAGEOUS ones at that and nothing but issues with getting our security deposit back just come up with a lame and fraud excuse not to.

Negative experience: They got me!!!! I rented from them for 2 years, they kept my security deposit of 1300 and tacked on an extra thousand totally over inflated the price that costed to fix the small amount of damage to the property, it was normal wear and tear ! Why should I have to pay for them to come out brand new and whole when I didn't get it brand new! Don't RENT from these people they will keep your deposit someway! ....RENTER BEWARE!!!!!!! Also the reason why I moved was the condos Viewpoint condominiums in Thornton was littered with meth addicts my plates got stolen twice off my car and the property was run down and the Tweakers kept breaking into the laundry room and smoking dope in there I couldn't even take my grandkids in there after a while honestly I hope they never rent this property out again it's a dump , but I paid my rent every month on time. I just couldn't take it anymore just please be careful when renting from certain places these people are ffreaking crazy if they think they're getting any more money out of me.

Fantastic experience: ABR does a great job of property management. Their team is well organized and takes care of both the owner and the tenants. They managed a 7-unit property for me that had a lot of deferred maintenance and renting at vastly below-market rates. They worked with me to bring the property up to standard and got the rents up to market rate. I'm really grateful for the excellent service they have given me.

Fantastic experience: I rented a property managed by ABR for the last two years and had a great experience. The online portal and quick response time made it so that anything that came up was taken care of promptly! Laura and her team are great :)

Negative experience: Hard to get ahold of and not very responsive - calls to get things fixed without notifying owner - very disappointed!

Negative experience: As a former homeowner, I never imagined working with a property management company could be this frustrating. Unfortunately, my experience with Associated Brokers Realty over the past five months has been consistently disappointing and has demonstrated poor communication, lack of accountability, and inadequate property oversight. When I moved in, the home had clearly not been properly prepared. I had to hire professional cleaners immediately because it was extremely dirty. The existing carpet filled the vacuum canister more than five times, one room smelled strongly of pet urine, and there were stained walls and ceilings, burned-out light bulbs, and other obvious issues that should have been caught during a walkthrough. Three months into my lease, a massive tree branch crashed through the roof during a storm, causing structural damage and trapping me in the front of my home. I reported the emergency with photos before 7:00 a.m. and received no meaningful response until after 3:00 p.m.—only after I tracked down the property owner myself. He immediately recognized the severity of the situation and arranged emergency repairs. The management company's response was simply that there were "lots of trees down." The most recent issue has been an excessive water bill. In June, I received a bill exceeding $350 for approximately 41,000 gallons of water usage for one person in a 1,200-square-foot home. I reported it immediately. More than seven weeks and over 20 emails later, there is still no final resolution. Every update has required me to follow up, while I have repeatedly been told to "be patient." Problems happen with any property. The difference is how they're handled. In my experience, Associated Brokers Realty has consistently failed to communicate proactively, respond with urgency, or take ownership of legitimate concerns. Based on my experience, I would not recommend renting a property managed by this company.

Negative experience: I loved living at my unit but this leasing agency is robbing people. Me and another tenant in the complex I lived in weren’t sent an official lease renewal making us month to month renters. Due to not being comfortable with that we both made decisions to move out and move on from this leasing company after many attempts to ask for a renewal and contact them to discuss. They were very hard to get ahold of so I sent emails documenting my move out date and asking how to go about the process. I didn’t hear back until a few weeks before my move. I was officially moved out by the 10th of this month and they are charging me a full months rent plus a late fee. I only stayed until the 10th to provide a full deep clean of the unit I was occupying and officially had my stuff moved out since the 8th. On the 9th they uploaded updated pictures of my unit after entering for maintenance of my toilet and put my unit back on the market before I ever was officially moved out. The unit being back on the market makes it a vacant unit yet I was threatened by one of their office workers Laura Freese that I owe a full months rent. Avoid this leasing agency even though the complex’s are overall nice to live in.

Fantastic experience: I worked with Serena from Associated Brokers Realty. I gotta say she really made the process so much better. She is very friendly, easy to work with and quick to respond back to my questions. I really never leave a review but my experience with her. I had to say something!!

Fantastic experience: Absolutely outstanding service. I’ve sent several family members and friends here, and every single one walked away thrilled with their experience. The team goes above and beyond answering questions, easing concerns, and making the whole process feel easy. It’s a rare thing to find a leasing company that genuinely cares about people, but this one does. Five stars without hesitation.

Fantastic experience: Highly recommend! Laura and team are top notch - they manage expectations for all stakeholders, stay on top of the ever-changing legislation going on here, and are proactive. It's hard to keep everyone happy, but Associated Brokers sure does try.

Fantastic experience: I just starting working with Laura's team. Gotta say, I'm very impressed! They made suggestions of things I should and could do to make my rental more appealing and they helped me make it happen.The rental was leased at a reasonable price in a reasonable amount of time. And, now, I have such a sense of peace, knowing they are taking "care of business" . I can relax and not worry about those phone calls that inevitably come at the most inconvenient times when you are a landlord. Thanks to Laura, Serena and Aaron and team, I got my life back!

Positive experience: We enjoyed our rental. Laura & her team at Associated Brokers were responsive & great to work with.

Fantastic experience: We have self managed rentals for over 50 years. Associated Brokers has managed our rentals for the past 7 years. This has been an extremely positive decision for us. Laura and her staff provide professional and thorough services to both landlords and tenants on every level. They have a detailed and easily understandable record keeping system. Laura is passionate about her work. As a result of her experience, she has a pool of trusted contractors she uses for any needed maintenance and improvements. Satisfaction for Associated Brokers' job performance is definitely 5 Star based on our experience.

Fantastic experience: Laura and her team has been very diligent managing my properties. I am very grateful to have them on my side. I would recommend them to anyone looking to have a partner to take care of your property needs.

Fantastic experience: What a great experience. We went from trying to manage our property by ourselves to Laura and her team. Best decision we’ve ever made. They are professional and reliable. If there was an issue with repairs, they were done quickly and the right way. If we needed questions answered, they came through, promptly. I would highly recommend Associated Brokers if you’re looking for a rental or a property management company. I can’t speak highly enough about the weight they took off my wife and I!

Fantastic experience: Property Management guru Laura Freese handled all maintenance requests promptly and professionally.

Negative experience: Terrible customer service for active tenants needed a permit for my new vehicle to park in the parking lot already been at it for a week now they want me to wait another week. I do not have street parking by our building and I just keep getting told to park in the street, two blocks away by the way, and when I asked them to pit my truck on the do not tow list, service offered by all tow companies, they just said no park in the street or get towed. Shows how little they actually care about you once you sign the contract beware

Negative experience: The worst of worst. They totally ghost tenants that need repairs. From day 1 they didn't even have all the keys to our unit. I would never rent from any property they managed again.

Positive experience: If you enjoy small properties and supporting small business, rent from Associated Brokers. Laura has been helpful since my move in, she is willing to listen and help you find solutions.

Negative experience: The two stars here are primarily for the tenants RentABR screened. They were great people and I was unhappy how things ended up. My experience as a homeowner with RentABR was horrendous. The list of things that drove me crazy is long from small surprises like not settling utility repair accounts to big mistakes like misspelling my email when creating my owner's account (I didn't receive any account email about the home for about five months). There are many property managers in the area. Meet with one in person and avoid the risk of working with Laura/Maritza. I shared some of the fallout I experienced with the person that referred me to RentABR and informed them not to pass out their information again.

Negative experience: I had the misfortune of renting from Laura freese at Associated brokers reality for 10 months and honestly, it was a nightmare from start to finish. First off, communication was practically nonexistent. I had to chase down responses for even the most basic issues, like maintenance requests or lease questions. Emails were ignored, phone calls went unanswered, and if I did get a response, it was vague and unhelpful. When something broke in the apartment—whether it was a leaking faucet or an issue with the heating—it took forever for anything to get fixed, if at all. I would submit requests, and weeks would go by before I heard anything. If I managed to get a repairman to come, they'd often leave the job unfinished or the issue would reappear soon after. Overall, this landlord is unprofessional, unresponsive, and clearly only interested in collecting rent, not in maintaining a good relationship with tenants or ensuring their well-being. I highly recommend looking elsewhere—there are plenty of landlords out there who actually care about their tenants. Stay away if you value your time, money, and peace of mind.

Fantastic experience: Always helpful, love being a renter from them.

Negative experience: This management company is shady… to being with, they lied about the square footage on the apartment listing (they put 1200sqft when in really the space is around 800sqft) We got over that, but during our time living in one of their properties, even tho they would respond to our maintenance requests, nothing was ever fixed. We sent at least 4 request for them to fix the washer and dryer ( just 1 of each for at least 8 units and we still needed to pay with coins almost $2 for using these really old appliances) until we left on Sugudt of this year, they never fixed or add new washer and driers. Lastly, we were trying to renewed our lease with them, but they never got back to us and we got lucky so we moved to another place (thanks god). They had an outrageous cleaning check out list that we followed and left the space cleaner that when we first got there and they still had the audacity to take most of our security deposit (from $1400 they return $600) for the most random things. We dispute it and got some of our money back but not all… they are waiting for you to forget about it and not fight for what is yours. Terrible company, very shady! Go to Yelp and see all the bad reviews that go all the way back to 2014! I would give 0 star if I could.

Negative experience: I would not recommend using this property management company to anyone. First of all, the townhome was advertised to us as 1,200+sqft, and it turned out to actually be only 890sqft. Also, they kept more of security deposit than they were supposed to and I had to threaten brining them to small claims court to get the proper amount of my security deposit back. There will also be an additional fee of $30-40 on your monthly rent for a “resident benefit package” that you are not able to opt out of. You can have the fee slightly reduced if you have your own renters insurance, but you are still stuck paying an additional $30+ every month for essentially nothing. Additionally, they said they had onsite laundry, but that consisted of only 2 washers and 2 dryers for 8 townhomes Costing $1.50 per load. And to make that situation even worse, only 1 of the dryers was functional for most of my time there. I hope they’ve replaced those by now, but I wouldn’t be surprised if they start charging residents even more for the laundry to make up for the cost of buying new appliances. Avoid at all costs.

Fantastic experience: Our rental home was moved from our previous property management company to Associated Brokers and it has been a blessing. They are so kind, easy to get a hold of, EXTREMELY responsive for any issues we have - and just overall a 10/10 experience. I have never had a property management company that I liked until this one - they rock - highly recommend! Laura is incredible.

Fantastic experience: Great company!

Fantastic experience: ABR has managed my property in Denver's Capital Hill for the past year. The team helped get my duplex "move in ready" quickly and efficiently, communicating with me throughout the process. ABR found wonderful tenants for my property and worked with them on any issues that arose. They also helped me get the newly required Denver landlord license. I highly recommend ABR for your property management needs and would like to give a special shout out to Laura Freese, (one of the owners) who was a pleasure to work with!

Fantastic experience: Laura and the gang at Associated Brokers do a great job managing property!

Fantastic experience: I live here and these people are kind and have great customer service. Affordable rental properties. Thanks for letting me be a tenant.

Fantastic experience: I am a homeowner and have been using ABR since it’s beginning. Not only are they super professional, but they get things done really quickly, our two sets of tenants have been very happy and we feel very happy with the market rent we’re receiving. I have referred many people to them because of this and many other reasons. I couldn’t recommend them enough.

Fantastic experience: While i haven’t had this group as my property manager for long they have been really responsive if my apartment has issues. Laura Freese specifically has been really attentive to my questions and maintenance requests! They always let us know ahead of time if they are coming by and aren’t imposing. It’s already been a great experience compared to other property management companies.

Fantastic experience: They are a good management company. They are always quick to respond when there is a problem. The staff are good people with good positive attitudes.

Fantastic experience: I rented a condo from them and lived there for two years. Both the move-in and move-out process was very easy. Maintenance requests were completed usually within 2 or 3 days max and their employees are very kind and helpful. I would definitely rent from them again and would recommend others to rent with them as well.

Fantastic experience: This is what i can say. For years Laura Freese was my property manager. I always was able to get ahold of her was always able to get a positive response and she was always able to help with most issues that arose. And she was very pleasant to talk to. Wish she was still agent in charge of our building. And I'm not the only one that feels this way. Or property has gone sour since she left. You are a very lucky company top have her. And her tenants even more so.

Fantastic experience: Laura was phenomenal through out the whole process. She was easy to communicate with and answered all of our questions in a timely manner. The signing was simple and straight forward. She completed a walk through with us upon receiving they key. I would highly recommend this company. Thank you again, Laura!!

Fantastic experience: I had a positive move-out experience with ABR. After following the instructions in the move-out package I received my full security deposit back. Landlords were helpful and flexible with my move-out date before the end of my lease. Would recommend to tenants looking to rent in Charlottesville!

Fantastic experience: Associated Brokers Realty is a family owned company with 30+ years in the real estate industry in sales and property management. We decided to use Anthony as our Realtor and are so glad we did. He was very knowledgeable and professional throughout the whole process in selling our home. All our questions and concerns were answered in timely and efficient manner.

Fantastic experience: Have been renting from Associated Brokers for the last several years...They are professional and very promt when addressing work orders. They are a great organization to work with.

Negative experience: Possibly the worst property management in town. If your told "i gotta guy for that" that means you will wait months to have anything repaired if even repaired at all, I have literally tried to get my shower fixed for over 5 months with nothing done. Had appliances replaced that dont match others. Tried to raise rent when going month to month to force you into signing another year lease. lol...ive never heard a response from you or the plumber about the shower. and it still changes temp every time i shower so its obviously not fixed. Ive never said anything about water pressure...its always been about it changing from scolding hot to ice cold. and months of investigation???...how about trouble shooting and figuring out what the problem is. you guys just blamed the manufacturer saying they havent replied yet. no i did not return your phone call because i know in the long run it will do nothing and i planned on giving my 30 day notice either way. This company will give you an eviction notice when you refuse to sign another year lease because they dont want month to month tenants but the original lease says you can do month to month. He also says they only raised the rent $5....not true, try $75. Ive sent this company emails with pics showing how bad the hot water is out of the kitchen tap and have never heard one word from them about it. Its so cloudy you cannot even see through it (wont let me upload the pic but working on getting it uploaded). i sent the email on 1-2-18 and today is 5-21-18 and never got a response. this place will completely refuse to fix anything if they can come up with a good excuse.

Fantastic experience: Up to now, this is one of the best realty inc that I have ever met. Anthony is a caring and nice guy, nowadays it's sometimes hard to find such an honest broker. If you need anything as a renter, they will respond fast. I would recommend dealing business with them.

Fantastic experience: I rented through associated brokers for the last four years and had a great experience. Whenever I needed something, whether something was broke or something was wrong. They responded very quickly. They are very fair and very professional. I had a great four years. Thank you Anthony and thank you to the rest of the Associated Brokers staff.

Fantastic experience: I really appreciated the professionalism and kindness of the staff and Anthony. Very easy to work with and reasonable. Due to a tough time table provided by the owner of the property Anthony was able to work as a go between and worked well for both sides. I really felt that he was working hard to make sure I as the renter was taken care of. I would recommend him to anyone.

Fantastic experience: Best Real Estate Company Ever! Especially the Accountant Maritza Castillo, she is very professional, friendly and is always available to answer my questions!

Negative experience: They are horrible they don't care about their tenets and they are quick to take money and then kick you out don't rent from them.

Positive experience: I have lived in an Associated Brokers property for over 10 years. I have been very pleased with this management company, which is owned by Anthony Irizarry. One cold winter day, Anthony had my furnace fixed within 6 hours and he even hand delivered space heaters for me, just in case the furnace company was unable to fix the furnace quickly. He also had a slightly leaking pipe fixed within 20 hours. I have stayed with Anthony, because he has everything fixed within a timely manner and is a great property manager. He has always been kind to me and very professional. I would highly recommend renting from Associated Brokers and/or have them manage your rental properties for you. Thank you Anthony and staff for making renting from you a pleasant experience.

Positive experience: Being a property manager is not an enviable position to be in but Associated Brokers Realty did a great job trying to keep me, as the tenant, happy. I could tell they were also fulfilling their responsibility to the owner of the house I was renting, but they were great at understanding where I was coming from and did a great job acting as mediator between me and the owner. They were quick to respond when maintenance or repairs were needed and I really felt that they were looking out for my best interest as a tenant. That is very comforting to know when you are renting a home and I really appreciated it.

Fantastic experience: Me and my wife have been with this realtors for over three years and we have had no problems with them, they get a solutions to our needs, maintenance request and everything else. So far so good... Thanks

Fantastic experience: Associated Broker's has been incredibly accomadating and helpful throughout the rental process. They work closely with individuals to ensure that their rental properties are comfortable for those who live in them. I am greatly appreciative of ABR and highly recommend the brokerage.

Fantastic experience: I have been renting through Associated Brokers Realty and they have been great to work with. The staff is super helpful and friendly. The apartment that I'm renting is awesome! I would recommend Associated Brokers to anyone looking to rent in the greater Denver area.

Fantastic experience: ABR has been managing our rental property for years. They have always been available, and absolutely attentive to any needs and emergencies that have come up. In several instances they were able to have services performed at a substantial discount from what I could have them done for. When choosing a property manager it's important to have someone that's available all the time. Other managers I've used were hard to get a hold of outside of normal hours, which is exactly when you need a property manager the most. I can't count the number of times I called ABR to address an issue only to find out they were already taking care of the problem. I would absolutely trust ABR with any new properties.

Fantastic experience: As many do I sure did review the company before I moved in. Reviews aren't too shaby. I gave Associated Brokers a shot and here I am still a tenant a yr and a half down the road. Yes, I have had several issues regarding my unit and with other tenants. I've argued with the office just like anyone else would. But I am greatful to say that Mr. Anthony is a man of word and if you give him time and space he is more than happy to assist with any issues. I have learned that with patience and a few emails you get further than arguing with him. He has personally came by my house to assist in unresolved issues. Bottom line is yes I don't agree sometimes but at the end of the day Associated Brokers are understanding and fair. Once you get to know them you eventually actually look forward to going to drop your rent off. Thanks guys!

Fantastic experience: Just a note to tell you how much I have appreciated the maintenance done on my house. I have greatly enjoyed living here for the last 10 plus years. I love this house and I hope to live here for many years to come. Thank you so much for everything. Sincerely, Sue Mercer

Fantastic experience: I was a tenant for a property managed by Associated Brokers Realty. The place was always maintained in good condition and important communication that ever needed to take place was handled quickly and efficiently. I find it important that they work strongly with both sides of the rental market and following the end of lease they made sure they did everything to keep both parties happy.

Fantastic experience: Anthony Irizarry and Associated Brokers have been such a godsend to me. They have handled all the rental responsibilities for my rental property for over 6 years. Anytime there has been an "act of nature" which has resulted in damage to the house, they have been quick and economical in getting it fixed. They deal with the insurance company to help me with claims and keep my house rented with trustrworthy tenants. Anthony continues to appraise the neighborhood and negotiates very competitive but lucrative rental rates for me. I have nothing but the highest praise for Associated Brokers and Anthony Irizarry.

Fantastic experience: I have been doing business with Associated Brokers for many years in the management of property. In my experience the owner and staff have communicated clearly and honestly with both tenants and property owners. Their customer support has also been first rate. Overall they have done an excellent job managing the rental and management process which can be very difficult in today's environment.

Fantastic experience: I am a owner who uses Associated Brokers Realty for managing our Condo. They do a fantastic job. Anthony handles everything very efficiently, has good judgment and has a professional manner. He does such a good job that I rarely have to interact with him. I recommend Associated Brokers Realty for property management.

Negative experience: Was a tenant of theirs for 1.5 years. Cheap rent. On move out, before turning in the keys an agent visited and said it was cleaned to his satisfaction and we would get the whole deposit back. SURPRISE: They withheld security deposit for "cleaning" charges; When we complained, their reply was that the withholding was not actually for cleaning, but for "broken appliances". When we questioned what appliances were broken, they had no good answer and returned the full amount (less carpet cleaning, which is pretty standard). Took forever to resolve. Owners beware also: The agents often were no-shows to appointments with prospective renters. I'm still friendly with neighbors in this complex and they said our old place sat empty for months. Shady business practices at best.

Negative experience: Our experience with this company was frustrating and infuriating to say the least. In retrospect I am glad they NEVER called me back to let me know if I was accepted to rent their apartment even after we paid the $60.00 cash application fee. Keep it! Now I never have to deal with your poor customer service and condescending attitude ever again. There's a reason why the reviews to this company are so poor and it's because they are terrible at what they do. Go with someone else or regret it, I am so thankful that I did. UPDATE: The day after I posted this review I received a phone call offering my application fee back and an apology. I happily accepted both.

Negative experience: The owner isn't the nicest guy. They are awful at returning phone calls. They obviously don't want to rent their properties very much. I fear for people that go through the whole process and are stuck with them for more than one experience.

Negative experience: This is, without a doubt, the worst property management group currently in business in Denver. I lived in one side of a duplex with several roommates for a year that Associated Brokers Realty Inc. managed. They never came to fix broken parts of the house even after they said they would. Even something as simple as a replacement screen was too much for them to handle. Their employees used offensive, profane language directed at myself and my roommates when we voiced our concerns. When we moved into our home, there were holes in the wall in some places that we documented carefully (small holes, nothing we cared too much about). Upon our moving out, they then charged us to fix these holes! Further, we provided Associated Brokers Realty, Inc. our new addresses when we moved out to send us our security deposits back. The company even asked that we provide them with the addresses for that purpose. 63 days later (that is 3 days past when the lease said they would be sent to us), they mail one collective check back to the property where we use to live. They sent a check to the house we moved out of OVER TWO MONTHS AGO. So, in short, not only is Associated Brokers Realty, Inc. extremely poor at what they do, they are full of just down right unpleasant people. I would suggest to anyone thinking of utilizing their "services" to look elsewhere.