Royal Management Group

Fantastic experience: Gerry is a very amazing person, i love her attitude, she is awesomeeeee!! She has helped me find the perfect rent, and she made the process so easy!!! i really recommend her

Fantastic experience: Ms.Jerey has an amazing sense of humor very good a customer service and explanation of any kind and solves all my answers. Love her and support her thanks Ms Jerey

Negative experience: This review reflects my personal experience as a tenant. During my tenancy, I experienced ongoing concerns relating to moisture, humidity, water intrusion, and the overall indoor environment of the apartment. Portions of the light wood flooring became noticeably darker over time, and there were known moisture-related issues affecting the unit. As a tenant in South Florida, I became increasingly concerned about the effects prolonged moisture exposure could have on the apartment environment. At one point, the A/C stopped working during the Miami heat. In my experience, the issue was not resolved for more than a week after it was reported. During that time, the apartment became extremely humid and uncomfortable. Furniture, bedding, my couch, and other belongings often felt damp to the touch. I was also living there with my dog, which added to my concerns regarding the living environment. Because of these concerns, I ultimately obtained an independent mold inspection. The inspection reported indoor mold spore counts substantially higher than the outdoor control sample and identified conditions associated with damp and water-damaged environments. I cannot state what conditions existed behind walls, beneath flooring, or in areas that were not directly visible to me. However, based on the conditions I personally observed and the findings of the independent inspection, I had ongoing concerns regarding the indoor environment and its impact on my comfort and quality of life while living there. Another aspect of my experience involved communication boundaries. During my tenancy, I received late-night and early-morning text messages from management (Virginia Niclot) asking about my whereabouts, including whether I was at the nightclub where I worked at the time. I personally found these communications unusual and inappropriate for a landlord-tenant relationship. After I moved out and while we were communicating regarding an ongoing tenancy dispute, I specifically requested that all communications remain in writing via email. Despite that request, I received a phone call from management (Virginia Niclot) at approximately 12:45 AM. As a young woman living alone, I found receiving a late-night call regarding an ongoing dispute unsettling and unprofessional. Following my move-out, I became involved in a substantial dispute regarding security deposit deductions, alleged damages, inventory claims, and additional charges. As that matter remains unresolved, I will not comment further on those claims here. I encourage prospective tenants to carefully document the condition of any unit before and after occupancy, keep copies of all communications, promptly document maintenance concerns, and conduct their own due diligence before renting. This review reflects only my personal experience.

Fantastic experience: Geraldine handles any problem with efficiency dedication and professionalism. Caring and loving and. Very great assets for the Royal Group.

Fantastic experience: Excelente team, thank you for help me out .

Fantastic experience: Thank you to the Royal management group for providing such excellent skills. 5 stars the way!!!!! Thank you to Geraldine and all the team members !!!

Fantastic experience: The Royal Group has been exceptional at managing my building thank you so much. The team is efficient and solved my problems . Thank you to accounting Gerry and Team.

Fantastic experience: Geraldine is the best !

Fantastic experience: Royal Management has been extremely helpful in every way possible . Thank you so much to Gerry, team and ccounting!!!!

Fantastic experience: The royal group has been amazing, they have solved all my problems. They are very fast and have taken care of my accounts very efficiently.

Fantastic experience: Our building here in Miami Beach has been dealing with Royal Management for many years. If you need things done and they're the ones for you up to the date. We have never had a problem with this company grateful for having them have our back. They have the best staff. Thank you Royal Management Angel Torres.

Fantastic experience: Gerry at Royal management was very sufficient and a great help that resolved the problem we had on our condo. 5 stars.

Fantastic experience: Gerry is the best!! I highly recommend, very attentive and professional. Answers all my questions & concerns.

Fantastic experience: Geraldine is always very attentive to all of my property issues & answered all my concerns in a prompt manner.

Fantastic experience: Thank you so much Geraldine for your help on our building. Really appreciate all the hard effort put into building and my condos. Highly recommend Royal management Group!!!!!

Fantastic experience: Gerardine is what this management company needs!!! Always gentle and friendly! On top of all!!! Thank you Gerardine

Fantastic experience: Geraldine is always very attentive and professional. She provides excellent service and is always willing to help. Highly recommended.

Fantastic experience: Royal Management has managed our building for a long time and they have guided us through a few crises. We’ve had a few managers through the years and all have been responsive. Our current manager, Geraldine, had always been proactive and willing to find solutions to problems.

Fantastic experience: Truly a pleasure dealing with the whole Royal team. The owners are hands on. Makes a difference.

Fantastic experience: Geraldine, our manager, has been doing a wonderful job. She is professional and kind. When I contact her, she is very responsive and will research issues if she doesn’t know the answer and respond back to me. As a board member, I appreciate that she is personable, attentive and willing to go the extra mile to get the job done.

Fantastic experience: I highly recommend the Royal Management Group. As an HOA president it is of the outmost importance that when we have an issue it be addressed and resolved promptly. Melissa at Royal has always taken care of ALL our building issues in a timely manner. Melissa is a true professional who cares about her clients. We definitely made the right choice choosing Royal.

Fantastic experience: Melissa with Royal Management Group is a great help with managing my property and always reliable for association-related questions. Truly appreciate her support!

Fantastic experience: Thank you Royal team. Accounting department is stand out! Thank you! thank you! Thank you!

Fantastic experience: I had a great experience working with Geraldine. She is so professional, responsive, and genuinely cared about the progress of the project at the property and keeping tenants satisfied. Any issues were handled quickly and efficiently, and communication was always clear and respectful. What really stood out was her attention to detail and willingness to go the extra mile to ensure everything ran smoothly. Whether it was coordinating the different phases of the project, or answering questions, she made the whole process stress-free, something that is hard for contractors like us to find these days. I would definitely recommend this property manager to anyone looking for reliable and trustworthy management services.

Fantastic experience: Royal is the best management company on the beach! David Raposo and his team are responsive, caring, efficient and professional. Our building manager Geraldine Dubernet is the epitome if what a good manager should be! We at The Drake are very lucky to have her

Fantastic experience: Geraldine in management truly gets the job done. She is efficient, responsive, and always ensures that everything is handled smoothly and professionally. Her dedication and attention to detail really stand out. The Royal Management Group is a hardworking and knowledgeable team that you can rely on. They consistently demonstrate professionalism and a strong understanding of property management. David is a proficient manager who brings experience, leadership, and reliability to the team. His ability to handle situations effectively gives great peace of mind. Highly recommend this management team!

Fantastic experience: Recently had the opportunity to perform a standpipe annual inspection and replace a standpipe hose at a property managed by Royal Management Group. Fire Flow Solutions also conducted the annual fire pump test and handled deficiency repairs. Geraldine with Royal Management Group was incredibly helpful throughout the entire process and made coordination smooth from start to finish. Gerry was also excellent to work with, very responsive and professional every step of the way. It’s always a great experience working alongside teams that take fire protection seriously and stay on top of system compliance. If you are looking for thorough inspections, clear reporting, and dependable service, my company is here to help ensure your systems are up to code and ready when it matters most.

Fantastic experience: I have dealt with this company for a few years now, and I find Erik Vargas to be an exceptional employee, very respectful, and always willing to help. This Company should hire more people like Erik willing to go above and beyond their duties. Erik, thank you for a job well done!

Fantastic experience: Royal Management Group. Geraldine always takes care of business - highly recommended.

Fantastic experience: Geraldine service was awesome. Very knowledgeable and always kept a bright smile.

Fantastic experience: Melissa at Royal Management is such a pleasure to work with. She is incredibly efficient and extremely responsive. She is always willing to make am extra effort to get things done!!!

Negative experience: Awful.

Negative experience: terrible experience. really surprised with positive comments tbh. they didnt fix the elevator over a year, buzz in not working and no response properly

Fantastic experience: Erick does an excellent job at taking care of the building and its residents. He is very professional, has good communication skills, and always provides prompt and knowledgeable responses to questions about the building. He goes above and beyond to help. He has been a pleasure.

Fantastic experience: The property manager Erik was awesome to work with. So communicative, respectful and knowledgeable of all Mirador had to offer, transparent too. Erik did his best to ensure we were having the best experience regarding Mirador. You can see he cares about his tenants and home owners alike and he is truly an asset to the property group.

Fantastic experience: Erick Vargas has been exceptional with handle all my required documents to move into my prior and new place. Royal Management has proven to work extremely fast and diligently through the process. Highly recommend working with them.

Fantastic experience: Erick, the portfolio manager, has been exceptional to work with. He consistently goes above and beyond to assist with anything I need and he is genuinely kind and deeply professional. I have worked with other property managers and none have matched his combination of professionalism, attentiveness, knowledge, and overall quality of service. He has made my experience such a pleasure, I’m so grateful for him!

Fantastic experience: Erick is amazing! He’s been so helpful since I moved—always welcoming, responsive, and caring. He goes out of his way to make sure everything is taken care of and even helped me with a couple of issues I had with my unit after moving in. I really appreciate all his help—he’s truly great at what he does!

Negative experience: Stay Away. Stay Away. Stay Away. Stay Away. Stay Away. Stay Away. Stay Away. Stay Away.

Fantastic experience: Royal has been great throughout all of the years I owned a unit at Mirador 1035. Erick, our property manager was always available anytime to help me with whatever I needed. Dan & Melissa were always very responsive and a pleasure to deal with. Highly recommended!

Negative experience: One good note was that Luz is very hard working, and the owner did let us cancel our contract amicably.

Negative experience: Do not use this agency. Mean and miserable people. They won’t answer your easy questions and you have to show up at the door and wait before they do their job. All of the women are rude and unprofessional. They do whatever is in their power to make it difficult to move in or out. Do not trust the and document everything.

Negative experience: Royal Management group quality has deteriorated over the last 2.5 years. I live on the Danton building and Ariane who manages the building never answers the phone or only replies to1 out of 4 emails we send. We have had serious and regular thefts in the common areas (bikes, parcels) for over a year. A lock was fixed only 2 weeks ago. No answer regarding the set up of video protection. It is very difficult to find a good management company but RMG is definitely not one of them.

Negative experience: This is absolutely the worst property management company in the world. Absolutely horrible. If they have anything to do with a property you are looking at run away. Do yourself a favor.

Negative experience: Do not apply for an apartment that is managed by this company! We applied for an apartment on Ocean Drive on South Beach one month ago, signed the lease, send the documents and paid the fee. The company took 1 month of waiting to inform the owner (after he argued with them) that we are missing a document. We were supposed to move from Chicago to Florida and they informed us that something is missing the day before we were supposed to leave. They didnt do a background check just took our money and informed, not us, but the owner that we are rejected without even running the background check! WE NEVER GOT THE APLICATION DOCUMENT SIGNED BACK SAYING THAT WE ARE REJECTED AS THEY MUST DO BY LAW. Will be reporting them to the proper institution. They don't reply to mails or pick up the phone. They just want to steal your money!

Negative experience: As you can see from other recent reviews, royal management group is extremely unprofessional. The only way to get in contact with anyone is to go and knock on their door that appears closed, and even then you get the run around and no true answers regarding your questions. I have emailed and called my property manager, Juliana, many times and never receive a response. Please reconsider if you’re thinking about using this company.

Negative experience: Horrible. These people are not on top of anything for our building. The building is falling apart, constantly with violations and dirty. When you call, they are very rude, esp the woman in extension 114. If you want a neglectful management company and don’t care for your building, chose them.

Negative experience: Were never transparent. Fixed our issues with family members or friends’ companies that were faulty, usually unpermitted and never actually had a warranty. Assessed $50k for $25k of work. Used family member as our insurance agent, once we switched agents our price dropped. Ask their CURRENT buildings if they are happy with them. Guaranteed most of them are trying to get OUT of the recurring difficult to break management contract. Accounting was incorrect. BEWARE!!!

Negative experience: last year Royal Management has recently taken over my association. Since then all my checks have been lost. Only to find them months later and cash them. When I tried to speak with the Property Manager Ariana Gutierrez she refused to answer my calls. In fact their REAL policy is ignore ALL incoming calls. Seriously, they will tell you not to try and call them because they ONLY respond to emails. Elevator has hasn't worked in weeks! I have other properties and NONE make you feel as bad as Royal Management. The last 14 months have been hell. If you want to bullied around, made to live in squalor, and treated like a deadbeat then I recommend you hire Royal Management.

Negative experience: Hello I am renting a home thru a gentlemen here in Cedar Rapids his name is Robert Hurwitz and have been having some major major issues. I don’t want to blast him on here and I know it’s not your company’s fault when some do this but maybe if I talk with someone we can finally get stuff done this is not just little stuff it’s I have lived here since January for 1000.00 a month all bills paid 2 bedroom basement for storage, washer and dryer a garage and can have my dog fenced in yard for my dog and all. When our lease was over we asked to sign a new lease again because we don’t want to move now nor in the winter. No thank u. He said no he wanted to do a month to month I stated we shouldn’t get our rent upped because we don’t even get the things we should we have never had a garage we were without a dryer for 2 months the never came one time to shovel we had to when asked if he minds if we mow he says no but yet he only mowed 3 times all summer and on top of that my puppy is 6 months old and has been in the vet 2 times now due to itchy red all over his belly the vet said dogs should not have allergy’s to any foods due to him only eating the same thing since he was able to so she asked if we spray our grass with anything well to come to think about it the landlords sprayed not just our weeds he sprayed a chemical killing all of our grass I can send pictures if needed. We have never felt so discouraged. And so scared to rent again he also tryed to get us to move down to a house that was I had to pay all bills and he said it was totally remodeled and it sure wasn’t so I told him no and now today a gentlemen showed up in the landlords door pounding on it offering us 250 to b out by Sunday like who I. Their right mind does that he also was notified in march we don’t have the right key to our door he said he would have someone come replace it and never has so for months we have had to leave my door unlocked he also called my fiancé today calling him a squatter and telling him to get tf off his property I am so blown away by all this if someone could plz lmk what I can do to get him to stop this it’s so sad I am living in a home that has black mold everywhere and has done nothing about it vet also said that could b from that also thank u so much I also wanted to add I have the city coming back to inspect the property due to Robert not getting none of the mold taken care of he was supposed to do that months back and hasn’t. I do not think anyone should ever ever go thru this if you are looking for a place thru another company but Robert also filed a eviction on me but then was dumb enough to have another gentleman at my house screaming by business outside my house it disgust me that if this man would of done what was right he would have his money but we have to save money to get me out he also has quite the background and with everything going on it all makes sense I do know if he shows us here again I will be pressing harassment charges. He also has numerous different people in and out of not only my house but the apt upstairs after reading his background I am very scared at what else he will do by the time we go to court I have a almost 16 year old that is living with my mother because no kid can be around all this mess

Negative experience: Should be 0/5 stars. Broken elevator for 5 weeks that hasn't been fixed. Haven't mown our grass since taking over our property 6 weeks ago. Its almost as if they're trying to push residents out so they can redevelop. I wouldn't consider renewing somewhere they managed if it was free.

Fantastic experience: Our association has been very well served by the Royal Group since 2013. They respond fast to occupants requests, they are proactive in emergency situations and they communicate well. The owners Dan and David have a clear vision and lead their business accordingly to high standards. I would definitely recommend them!

Fantastic experience: Our manager Joe did a great job fixing my problem in less than 24 hours. He is very professional and does a great job at communicating with occupiers.

Fantastic experience: Royal sent us a handyman by the name of Sandy for a few repairs. She immediately went to work and did everything she could to get the place fixed. She was organized, clean, professional and very well mannered.

Fantastic experience: Royal takes care of our building . They are good, responsive and reliable.

Fantastic experience: Eric has always been very courteous, understanding and professional.

Fantastic experience: I am a winter bird and when I am not in Miami I rely on Eric to keep my property out of troubles. A special thank to him.

Negative experience: Intercom broken all the time, texted Manager LUZ to ask for a key to get in to the building for last 3 weeks because the intercom is not reliable, no response. Couldn’t get into my apartment because poorly management. FACTS

Fantastic experience: After a few unsuccessful interventions by the pest control company to eliminate termites, Royal in the person of the manager Eric decided to proceed to a rigorous inspection of all the apartments. The scrutiny led to the conclusion that they originated elsewhere. In fact the parasites drifted into the building from the surrounding trees. The discovery avoided a major cost for the association represented by the probable necessity of having to tent the whole property, without counting the inconvenience for the occupiers. We could not be more satisfied.

Negative experience: If you have the opportunity to avoid this company you’re a very lucky person. Unfortunately Royal Management is very unprofessional our buildings are left dirty, cracked floors, broken windows, graffiti on walls and reaching out to someone for help is very difficult as they will not answer phone or email. I sometimes wonder where does our fee for this management service go? It surely is not being used to maintain the building.

Fantastic experience: This team is the best

Fantastic experience: Great company, amazing professionals and very fast response to all maintenance issues. Olga is doing an incredible job working very close with our association. She goes above and beyond for us and that deserves an applause.

Fantastic experience: I highly recommend royal management group, I am a tenant in a building that they manage. Our property managers name is Olga she is very professional and responsive. I’m happy to live in the building that is managed by her!

Fantastic experience: I went on holiday, when I came back I found a stain on the ceiling due to some water leaking from the roof. I called Royal and they sent one of their maintenance crew, Sandy. She installed some waterproof covers to protect our furniture and floor, then she opened the ceiling, confirmed the problem was due to the roof, and installed a temporary patch. The ball was passed on to the roofer who fixed the problem. Sandy came back and closed the break and painted. It took one week for the whole process, but the leak was stopped the same day. Well done and thank you!

Negative experience: The building I own 2 units at is very well maintained by Royal management . The big con of this company , just as it is mentioned in other reviews , is how rude the staff is. The negative attitude of the property manager and the “ you better be nice to me and do as I say because I am doing you a favor by managing your property “ attitude.

Negative experience: Royal Management is one of the most unprofessional property management groups in the Miami Beach area. Stay far away from them. The office manager and assistant to the president of the business is rude, unresponsive, and barely speaks English. They hide charges and don't take care of their buildings. Stay far away from them if you can.

Positive experience: I am an owner of two apartments in different buildings managed by Royal, I find that they are very efficient at dealing with all the emergencies and maintenance.

Fantastic experience: Royal Management group is very professional and knowledgeable at what they do. They’ve resolved any issues I’ve had.I would definitely recommend them!

Negative experience: This company is an absolute disgrace! They NEVER answer the phone, no matter who you are trying to reach, whether it is the applications department or property management (none of their property managers answer) and no matter how many calls and voicemails you leave them you will NEVER get a call back. Even when all of Miami has re-opened they remain closed because of Covid. I went to their office to drop off an application and money orders and I had a couple of questions before submitting the money orders. I knocked on their door and the person inside just told me to leave the application and money orders under the door crack. I had tried calling about 20 times before going there so I could have my questions answered and fill out the application correctly but I was NEVER able to reach anyone. I thought that in person I would be able to speak to someone at their office, but even though there were people inside no one came out to help answer anything their only response was to leave the application under the door and very rudely at that. My client paid a rush fee so that the application could be processed before the 7 days they normally take to process an application; however more than 7 days have passed and after hundreds of calls and voicemails ABSOLUTELY NO ONE HAS EVER PICKED UP THE PHONE OR CALLED ME BACK TO GIVE ME AN UPDATE. This company is a total scam, totally unprofessional, and rude at that! I hope for your sake you never have to deal with these people, it will be the most frustrating experience of your life.

Positive experience: Somebody in my building left a note in the hall that had COVID. We all panicked. I called Royal and they came with an ozone machine to sanitize the common areas and the elevator. Thay have been in touch with news and posting wear your mask to help us manage this situation, Thanks guys!

Fantastic experience: We did not feel abandoned by Royal during this pandemic. We always received information on how to best protect us and we had opportunities to ask all the questions we felt necessary. Royal were well ahead of the pack as they took the pandemic very seriously from the beginning.

Fantastic experience: I highly recommend Royal for property management. I am a board member and I’ve worked with Joe for years. He is knowledgeable about building issues and able to solve problems quickly. We are very happy with him and Royal.

Fantastic experience: My manager is very responsive and friendly. Highly recommend

Negative experience: Royal Management never reply to any emails and are are mostly rude on the phone 90% of the times. They do not do their job well, every single step they take must be overcheck, errors are found everywhere. Basically they just get paid to do the minimum and even that they are not able to do it. I definitely do not recommend them.

Fantastic experience: Muy amable la señora que me atendió...

Fantastic experience: Royal Management has been managing my building for the past couple years, and I really like them! Whenever there is a problem, they respond right away. Emails are always answered and they are very tentative. It's not easy managing so many buildings especially with all the old buildings in Miami Beach falling apart and needing so much work! I really admire all their hard work and effort. Luz is very sweet and does a great job.

Fantastic experience: I’ve been living in one of the properties that Royal manages for years now. The managers are extremely friendly and professional (something not really common in Miami as you may know already). Thanks you guys! Keep up the good work!

Positive experience: Most people don’t realize all of the responsibilities that neutral, third party management companies assume. They handle many difficult, day to day operations pertaining to real estate investments. Some of their responsibilities include maintaining records, managing budgets, supervising vacant properties, and managing handymen and security guards. They also physically manage properties including emergency repairs and routine maintenance. They screen and process applications for new owners and tenants. The list goes on. Realistically, there can be no company free from faults or defects. That is why I’ve rated Royal Management in SoBe with four out of five stars. All aforementioned duties considered, I praise this company and their competent employees. I highly recommend them.

Fantastic experience: I've lived in two buildings managed by Royal and have always had a great experience with them. The property managers are very responsive and quickly resolve any issues that are brought to their attention.

Fantastic experience: Great service!! I highly recommend this company. Very responsive.

Positive experience: Royal me ha gustado mucho porque recientemente he visto que sus managers hablan espanol y es perfecto para quienes no dominamos el ingles, en mi edificio Royal esta atento a todo y siempre veo notificaciones en mi puerta, recordatorio de calsificar la basura, informacion sobre el Covid y es muy util, nos hacen sentir acompanados. Gracias!!

Negative experience: TERRIBLE business. Bad communication and extremely rude.

Negative experience: Rude and unprofessional

Negative experience: i live in the Mirador this management is so unprofessional and everyone is so rude! they don't care for anything! if i can give a star i would !!

Negative experience: Even one star is too much for this company. Since they arrived at our building they managed to ruin everything. Absolutely horrible and reading the comments it shows that you should stay away from this group... .

Negative experience: The worst Company in all Miami Date !

Negative experience: This company is a nightmare! They are managing our building since few years. They never come on site and never do walk thru. No follow up . You have to send them 10 reminders for each single thing to be fixed. ITS A JOKE!!! They have to wake up , this is 21st century ! and clients want service for their money. Anna

Negative experience: never available

Negative experience: Rookie broker, tiny office, bad karma. Stay away from this mini dump.