Susan Staffordsmith, REALTOR® - Keller Williams Shore Properties

Fantastic experience: We cannot recommend Susan highly enough! She helped us sell our home and made the entire process completely stress-free from start to finish. From our very first meeting, Susan impressed us with her professional approach, sharp marketing strategy, and deep knowledge of the local market.She kept us updated every single day and managed the negotiations and closing process flawlessly. Susan is lightning-fast with her communication, incredibly dedicated, and genuinely cares about her clients' success. If you want a top-tier agent who gets results, hire Susan!"

Fantastic experience: I cannot recommend Susan Staffordsmith highly enough. She is amazing, and so is her entire team! The communication was next level. I received updates after every single showing, and the communication remained consistent all the way to closing. Susan and her team made the entire selling process so easy. She guided me through every step and handled absolutely everything. From coordinating inspection appointments and repair visits to even showing up first thing in the morning to let the A/C technician in with virtually no notice. They went over and above. Having a realtor I could trust was essential, and Susan exceeded every expectation. She knew exactly how to handle every situation. Her experience and professionalism cannot be matched.

Fantastic experience: I wanted to share my experience working with Diane Notarfrancesco of Flagship Properties Group, because when someone knocks it out of the park, they deserve the spotlight. We recently sold our home with Diane as our listing agent, and from day one—yes, early November, the “are-we-really-listing-now?” season—she showed up fully prepared. She took the time to understand our home, our goals, and our timeline. She came armed with detailed comps, clear pricing strategies, and honest pros and cons. Even the paperwork (which usually feels like a small novel) was organized, explained, and painless. Diane also offered thoughtful suggestions to help our home shine for showings. The for-sale sign went up quickly, complete with a basket of booties for visitors—a small touch that said a lot about her attention to detail. Photos were taken on November 12th, the listing went live on the 13th, and within two hours we had 238 views and 14 saves. Showings started immediately. By the 18th, we had two written offers. By the 23rd, we were in attorney review. Ten days from listing to review—absolutely incredible. And then there was Thanksgiving. While most people were basting turkeys, Diane was calling to let us know another offer had come in the night before. That level of dedication speaks for itself. From listing to closing, Diane and the entire Flagship team were with us every step of the way—answering questions, guiding us through inspections, and keeping the process smooth and surprisingly low‑stress. Special shoutout to Suzanne and the behind‑the‑scenes heroes who helped make everything happen. Final thoughts: If you want a real estate team that’s knowledgeable, responsive, and genuinely invested in your success, look no further. Diane and the Flagship Properties Group are the real deal.

Fantastic experience: Susan and team recently sold our home in Lakewood. The experience couldn't have been better. Even though we sold at an odd time of year, everything was professional, transparent, educational and most of all, EASY. They sold our home in 2 days. I researched realtors for quite a while as we crawled towards selling. Everything I saw and read indicated Susan and team were the best. They were as good as advertised. I would recommend them every time. The pictures, the guidance and support were awesome. Thank you to everyone at Flagship!

Fantastic experience: If you’re looking for a home in Ocean County you’d be doing yourself a disservice if you didn’t use Susan to help you along the way. Not only was she able to get an offer in within the hour of deciding to move forward with a property she was irreplaceable every step of the way. Her in depth knowledge of the market and the process make her an absolute asset when it comes to purchasing a home. I can not recommend her enough!

Fantastic experience: Susan and Diane were absolutely amazing during this process! Susan always listened to us and as first time home buyers, this was crucial. She was always so supportive and helpful during every step of the process. We could not have asked for a better team!

Fantastic experience: Susan was extremely instrumental and helpful with helping us sell our house in Jackson. She was available to us at anytime and communicated with us though every step to make sure we felt comfortable. With an over saturated market she was still able to get us our asking price, plus get the buyers to agree to let us stay in the house for 3 months after closing.....RENT FREE!! I would HIGHLY recommend Susan to anyone selling their home or looking for a new home in the Jackson area.

Fantastic experience: Susan was the best realtor that we could ask for. She did an amazing job handling both our sale and the purchase of our new home. She would answer the phone day, night or weekends to handle any of our concerns. I would highly recommend her to all of my family and friends!

Fantastic experience: Susan was amazing this was the 3rd time using her and she made our moving process so much more manageable because she was constantly in communication with my husband and I. She made a hectic process less stressful!

Fantastic experience: Susan was amazing to work with. She was there for us from beginning to the end. We couldn’t have sold our home without her. She Always had our back. She is incredibly knowledgeable and really knows her stuff!! I highly recommend Susan and her team!!

Fantastic experience: We can’t say enough about the incredible experience we had with Susan. From start to finish, she was professional, knowledgeable, and truly dedicated to making our home-selling process smooth and stress free. Her expertise in pricing, marketing and negotiation resulted in a quick sale at a great price! She kept us informed every step of the way, always available to answer questions and provide guidance. Susan’s attention to detail and commitment to client satisfaction exceeded all our expectations. If you’re looking for a top-notch realtor who goes above and beyond we highly recommend Susan! She made selling our home an absolute breeze, and we couldn’t be happier with the results!

Fantastic experience: Susan sold us our first house 17 years ago and just recently was able to sell that same house for us in less than a month. Susan is so personable and we trust her 100%. She fought for us when we needed her to, she guided us in the right direction every single time there was a decision to make or we were unsure of something. Susan and the rest of her team are AMAZING and I would use them again in a heartbeat!

Fantastic experience: Susan is hands down the best realtor I've ever dealt with. She was a top notch communicator, extremely knowledgeable, and sold our house in Pine Lake Park WELL over asking. Thank you Susan!!

Fantastic experience: Several years ago we interviewed multiple realtors before hiring Susan to list and sell my Mom's home after she passed. We felt at that time that we made the best choice and were validated when Susan sold the home in a matter of days. During each step of the way her expertise and professionalism were clearly evident and we were led through the process as seamlessly as one could hope for in a real estate transaction. When the time came to sell our own home 9 years later the decision to hire Susan was an easy one...and this time she truly out did herself. She has a tireless work ethic and went above and beyond time after time on our behalf...in many of those instances behind the scenes and with no fanfare...she simply got it done. Susan is knowledgeable, patient, vastly experienced, thoroughly professional and as positive a person as you will ever meet. Her in house team and outside network of seasoned professionals all deserve accolades as well. With all due respect to the many fine realtors in the area - if you live in central New Jersey and are considering buying or selling a home and don't hire Susan Staffordsmith - you are doing yourself a disservice. Bob and Sandy M.

Fantastic experience: Helped us through every step of the way. As a first time buyer, she was super informative and really showed us how to buy a house. I learned many things from Susan from the houses we have looked at like things to look out for, what a bad window seal looks like, where the sun will hit in the yards, etc. And today she helped us close, could not have asked for a better experience. Thankyou Susan you’re the best!!

Fantastic experience: Susan was spot on from Day 1 . Her knowledge, presentation skills, her confidence all shined through from the minute she walked in door. She gave us sound suggestions and guidance that led to a quick sale in 3-4 days . I highly recommend her . She sold our mom’s home in Lake Ridge, Toms River off rte 70. She is very familiar w all developments, neighborhoods, towns , etc . She also advised us with codes, inspections, warranties etc . You name it , she was TOP NOTCH and pleasant throughout the entire selling process- —-professional and trustworthy . You get a great feeling when you work with her ! Her light and passion shines through !

Fantastic experience: It took us almost a year to decide to sell the home we loved, made so many memories in and celebrated so many life changing events in. When we first met Susan about selling our home, she came with a wonderfully prepared package of comps in the area, the services she offered, discussed the selling process with us and everything that would be involved and listened to our thoughts about still having some hesitations on selling. We didn’t sign the sales agreement on Susan’s first visit, we waited almost 2 weeks with a few more phone calls, texts and another meeting before the paperwork was actually signed. This was not just a financial experience for us but an emotional one as well. Susan took this journey with us every step of the way, even while she was on vacation; she was still working on our behalf with offers we received and ensured everything was taken care of at all times - she was always a phone call or text away and always responded within minutes! Susan is a fantastic realtor and more importantly a wonderful person who truly puts her heart in to all that she does to do the best for her clients! If you’re even thinking about selling or buying a home, reach out to Susan - it will be one of the best decisions you’ve ever made! Thank you Susan for all that you do and all that you are - simply AMAZING!!!

Fantastic experience: Susan was such a pleasure to work with during this entire process. Any question we had at any time during the day whether it was 7am or 11pm- she always replied in seconds. Thank you for all of your help- I will only use Susan & the Flagship Properties Group for all of my future real estate needs! Everyone in this group is so knowledgeable & they make a great team. We legitimately could not have survived this process without Susan.

Fantastic experience: I have used Susan for the purchase / sale of multiple homes and couldn’t recommend her more. She is professional, attentive, and extremely knowledgeable! Buying / selling a house is one of the most exciting times but it can also be very stressful. Susan and her team were there for me every step of the way. She made the process much easier and I don’t know how I could have done it without her. If you’re in need of a realtor Susan Staffordsmith and her team are the best of the BEST.

Fantastic experience: I am writing because, once again, Susan and Diane have gone above and beyond. I recommended a good friend to them, because I would trust NO ONE else. Not only is my friend’s home in attorney review in less than a week, Diane found them their perfect dream home to retire in. Susan and Diane have become family and truly work endless hours to make sure their clients are stress-free as possible. They are the best and led us through the sale of our home and I would highly recommend them as I do for my close friends and family.

Fantastic experience: Susan went above and beyond in helping us find our "forever" home!!!! Truly the most professional and caring individual to ever help us through this difficult process!!!! She is totally remarkable and would recommend her services to anyone who has real estate questions or needs. Thank you again for all you did for us!!!!!!

Fantastic experience: Thank you Susan for everything you did for us again!! We will miss the constant texts and many laughs over the struggles of purchasing our new home. We wouldn’t have wanted to do it with any one besides you and Diane. The A-team doesn’t give you enough praise.

Fantastic experience: “I’ve had the pleasure of working with Susan Stafford Smith and her team on several occasions, and I can’t recommend them highly enough. Their dedication to their clients and their in-depth knowledge of the real estate market is truly impressive. Susan goes above and beyond to ensure a smooth and successful home buying experience. They communicate effectively, address concerns promptly, and have a knack for matching buyers with their dream homes. It’s always a pleasure collaborating with Susan – a true professional in the industry.”

Fantastic experience: In a world where there are many, many realtors, Susan stands in a league of her own. Her professionalism, caring nature, and expertise are aspects of her personality that would benefit a first time homebuyer or someone moving into their third or fourth home. I’ve personally seen the way Susan speaks with her with her clients and guides them through the home buying or selling journeys and am in awe of how detailed oriented and strategic she is every single time. I can’t recommend Susan enough. I can promise if you rely on her, it will be one of the best decisions you ever make.

Fantastic experience: She is not only an exceptional realtor. She is an exceptional person down to earth made everything easy for me very professional, quick to answer all my concerns to my satisfaction, and very pleasant to be around. I never had a moment of concern she handled everything expert Lee. Thank you very much, Susan.

Fantastic experience: Susan‘s knowledge and expertise of our NJ investor market is second to none. I had many difficult questions, and she was able to guide me through - I highly recommend her to anyone thinking about diving into this crazy market.

Fantastic experience: In this current storm of a real estate world Susan is the calm. Coming out of the pandemic my wife and I were uncertain if we would be able to sell our first home and find our forever home. The constant headlines would make anyone wonder how we could ever make this happen. Well let me introduce you to the team that brings the calm to any storm. Constant communication during this process is what really makes the difference combined with extreme attention to detail. No item overlooked and all options covered. When you put your head down at night there is no worry because Susan and her team have it all covered. I look forward to working with Susan and her team for many years to come.

Fantastic experience: Susan jumped into helping my husband and I, to both sell and buy, head first + without haste. She is positive, uplifting, persistent and hands on. There wasn’t a “t” uncrossed or an “i” undotted. She is thorough and efficient, in order to achieve an effortless outcome. She is professional and extremely experienced. She is adamant about doing what is best for you and your family. I would recommend her, and her team, over and over again. She works around the clock, 7 days a week and is extremely reliable. We couldn’t have been luckier than to have been recommended Susan as our realtor.

Fantastic experience: Susan Staffordsmith made house buying a stress free experience. She was ahead of every situation that came up. The Governor shouldn't ban plastic he should ban realtors not trained by Susan Staffordsmith.

Fantastic experience: Susan is nothing short of amazing!!! she stepped in to help us find our dream home. Being first time home buyers, she answered every question we could think of as well as supporting us through the whole process. Very thankful for Susan& Diane for everything :)

Fantastic experience: I have worked with Susan and her staff for many years. Nobody is more focused on detail then her and her team. True professionals and are always available. One of the best agents in NJ by far. Heather Fabiyan, Esq.

Fantastic experience: My husband and I have been looking for a vacation home for awhile. We didn’t know much about the area. Then I met Susan Staffordsmith. The guidance she provided with all her experience was best in class. We learned so much about the flood zone areas, insurance and even what area would make the most sense for what our needs were. Susan is super knowledgeable. She even explained the sun rise, the sunset and how important it really is when you’re looking for your dream vacation home. I am so happy to share that we secured our dream home and we cannot wait to spend our first summer at the Jersey shore. We highly recommend Susan and her team!

Negative experience: Home sold but Susan missed the failing boiler in the basement and failed is disclose me on the condition. I'm now 10k out of pocket for a rookie mistake

Fantastic experience: Susan and her staff were amazing. We listed with Susan and had five offers within the first week and ultimately closed in six weeks over ask. They made the selling process so easy for us and they were available at anytime for questions. Extremely professional and knowledgeable I would only use them in the future.

Fantastic experience: Susan is a force of positivity, knowledge, and confidence. She guided us through our sale, fought for us when needed, ensured all of our concerns were taken care of, right through closing. We highly recommend her to anyone thinking of a real estate transaction down the road. She is truly second to none! thanks Susan! Marty & Noreen

Fantastic experience: Susan and her assistant Colleen help us sell our home in less than 2 months. It was no stress whatsoever as they did everything for us, she explained thoroughly and the services she recommended from the lawyer to the photographer they all are excellent.

Fantastic experience: Susan listed and sold our home of 25 years, breaking records in our neighborhood, selling it for $117,000 above list price! She prepared and reviewed with us a detailed analysis of our house and the market, she provided recommendations for staging, and she thoroughly explained to us every step of the process. From the day we decided to sell, all the way through to closing day, and then for the selection, purchase and closing of our next home, Susan was always available and with us every step of the way, and she did an an amazing job managing our expectations. She even helped us find an attorney and home inspector. We had no idea how much was involved in buying and selling a home, and we are so grateful that Susan and her team handled it all from start to finish, with such professionalism and attention to detail. Not only would we recommend Susan to our friends and family, but we already have, and they are also quite satisfied. You will NOT be disappointed with Susan and her team. We will never use anyone else.

Fantastic experience: Susan brings knowledge, experience, and kindness when buying and selling a home. Any question we had was answered quickly and thoroughly. She is great at walking you through each step and was always available for anything. Highly recommend for anyone buying or selling.

Fantastic experience: Big THANK YOU to Susan and her team for making our moving experience a breeze and with little to no stress. She truly showed confidence and professionalism throughout the entire process and made my family and I feel safe to the end. Her knowledge of the industry and expertise is just what was needed to navigate this crazy time in real estate. There was no stone left unturned, Susan stayed engaged and in communication with us no matter the time or day. We were able to close on our home within 30 DAYS and find our new home all thanks to her care and dedication for us to reach our goal! Could not ask for a better experience ! Thank you again Susan !

Fantastic experience: My family found Susan via a lot of web searching, and now that we have sold our house, I fully understand why she is rated so highly by so many. We had a complicated selling process as we were selling an older home and selling while out of state. Susan was VERY client-centric – going above and beyond at many points in the process. Since we were remote, she coordinated access to our house for the various workers to come in and make the needed repairs for preparing to sell. She identified various services for us ie junk removal. She was exceptionally responsive throughout the process. And ultimately she proved character when advising us to NOT take accept a lower price when some complicated negotiations set in we were tempted to blink – to put it bluntly, she put our family’s interest ahead of her ability to make a quick commission. She is someone you want to represent your interests.

Fantastic experience: I can't say enough about Susan and our entire families experience with selling our house and purchasing our new home. Susan was with us every step of the way. She is extremely thorough and professional! She kept us apprised of every detail, whether big or small. Her honesty and expertise was extremely comforting during the entire process. She truly has a passion for her profession and cares about her clients. I HIGHLY recommend anyone going through this process to use Susan!!

Fantastic experience: Susan's knowledge and guidance throughout our selling and buying experience was top notch! She helped us navigate through what is truly a tough market and we could not have done it without her. She remained professional at all times which we truly appreciated. If you're even considering buying or selling, don't hesitate to contact Susan you won't be disappointed!

Fantastic experience: Susan is the best around. Very professional. Absolutely amazing. Thank you so much for everything. We love our new home

Fantastic experience: Susan is very special! You will find exactly what your looking for! She will give it to you straight and be very blunt. She will protect and fight for you until you are satisfied! The best around!

Fantastic experience: Susan was very helpful in selling my parents house. And she helped them by their new house in Forked River. Susan is very nice, professional and very helpful!

Fantastic experience: Best of the best! She truly cares about her clients. She’s wasn’t just interested in selling us a house. She wanted to find my family and I the perfect home for our needs. It’s no wonder she’s a top agent. We can’t say enough good things about her and recommend her to all of our friends!

Fantastic experience: I was thinking about selling my house and was recommended by a friend to speak to Susan. BEST ADVICE I WAS EVER GIVEN. She literally had the photographer at the house the next day, and the next day after that I had about 8-9 offers. She sold my house for OVER asking and then helped me buy EXACTLY what I wanted (awesome condo close to the beach.) I had my own problem dealing with my bank and she went above and beyond calling all parties for me to make sure everything worked out. Her knowledge of every aspect of real estate is unmatched. Not only that, she worked hard and fought hard to make sure both my sale and purchase went smoothly. I will never use a real estate agent other than Susan again and will be recommending her to all my family and friends as well. A++++++++++

Fantastic experience: Susan was our only choice to sell our home. All through this selling process Susan was always there to answer any and all of our questions. Her advice and professional attitude are one of the reasons she was able to get our house sold $12000 over asking price. Even through the virus situation she was there for us for the 4 months we had to wait until we could finally close on the house. We have already recommended Susan to friends who may be interested in selling their home.

Fantastic experience: Susan was extremely professional throughout both of our transactions. We were buying and selling. Susan made this a seamless process! I would highly recommend her to anyone looking to work with a realtor. She’s a real go getter for sure!!! But what is most important she cares about her clients.

Fantastic experience: We bought our house a few years ago and it being our first purchase Susan was nothing short of patient, informative, and sincere with looking out for our best interest. Never owning a house before, we really had no idea what it was we wanted or needed as a young family. She was readily available whenever we needed her to take us to the wide range of different houses we wanted to see. While looking at these houses, she demonstrated her expertise by providing us with different perspectives of each house helping us develop our own likes and dislikes. After countless house showings, it came down to a few houses that we felt were most fitting for our family. We discussed our thoughts with Susan and her continued guidance provided points that we never would have never thought of. Once we came to a final conclusion, She then proceeded to do “her thing”, making sure whatever issues we had were address and then some. She 100% had our best interest in heart and stood as our voice to get things done. Susan set us up in the perfect position to make the smartest purchase worth it. She walked us through the process explaining it so we understood. Susan made a potentially stressful experience exciting and positively memorable. I wouldn’t trust anyone else to sell my home or guide me to buying my next home. She redefined the word excellence taking it to another level. She is someone we were happy to have on our side.

Fantastic experience: Thank you Susan!!!! If you want fast results....... call Susan! She is knowledgeable, professional and gets things done. She is number one when it comes to selling homes and supporting her clients.

Fantastic experience: Susan sold my house in Jackson and got me top dollar. I will definitely use her again

Negative experience: We recently purchased a house that was your listing. I just wanted to tell you that the AC the fridge and the pool are all not in working order. Things that we couldn’t test properly as it was the winter. You PUSHED us to pay the asking price and kept telling our realtor and lawyer that we were getting a great deal, your were NASTY through the whole process!! Now I know to pass along to all the people I know and all the people they know that when your name is listed on a house chances are they should STAY AWAY. It’s probably not the deal you say it is and very likely you are not being honest about the house. Sorry that it has to come to this. but at least I can save other people from your false ratings on Zillow!!!!

Negative experience: As a bouyer me and my wife looked at two houses were told that the house was available we got our hops up called a attorney wasted time and money like 1000 just to be told that the house was under contract and that susan staffordsmith dose these all the time just to create bidding wars i personally believe in making money but the honest way not the crooked hillary way