REMAX Real Estate Results

Fantastic experience: ⭐⭐⭐⭐⭐ 5 STARS — AND I'D GIVE 10 IF GOOGLE WOULD LET ME! 😂🙌 Let me tell y'all something! My garage door spring decided it was officially RETIRING! No two-week notice, no resignation letter, no warning whatsoever! Just woke up one day and said, "I'm DONE!" 💀🤣 Thankfully, RE/MAX came through like the Avengers assembling! 🦸‍♂️💪 They sent out a company to handle the situation, and let me tell you, these folks weren't playing around! They showed up, took care of business, and got my garage door back to doing the ONE JOB it was hired to do — OPEN AND CLOSE! 😂👏 Professionalism? ✅ Great service? ✅ Problem solved? ✅ My garage door back in the workforce? ✅ My faith in humanity restored? ABSOLUTELY! 🙌🤣 Seriously, I'm incredibly grateful for RE/MAX and the team they sent out. It's refreshing to experience people who genuinely care about getting things done and taking care of their customers! If customer service were an Olympic sport, these folks would be standing on the podium with GOLD MEDALS! 🥇🏆 Thank you, RE/MAX, for making a frustrating situation turn into a great experience! My garage door is officially back in business, my blood pressure is back to normal, and peace has been restored to the kingdom! 👑😂 HIGHLY RECOMMEND! ⭐⭐⭐⭐⭐

Fantastic experience: As usual, just excellent help from Lisa at ReMax and prompt, courteous service from the vendor.

Fantastic experience: Remax was very attentive to my AC not working during a 90+ degree week. The company they hired was excellent and extremely professional. It was the best experience possible for an AC outage in the hottest week of summer.

Fantastic experience: Great job with garage door installation, fast and efficient

Fantastic experience: He was able to come before scheduled time, and before he left the house was already cooling! He was very thorough and even explained to me what he was doing simply to ease my curiosity! Will highly recommend.

Fantastic experience: Arrived on time and solved my heat/air problem quickly and easily

Fantastic experience: Courteous & professional. Job well done!

Fantastic experience: Work was done properly and went above and beyond.. takes his job seriously.. we appreciate ur craftsmanship and skills!!!

Fantastic experience: I needed them for my garage door, not working. They came in and handled it very quickly with great communication. I would recommend them to anybody.

Fantastic experience: Great service and the people are helpful and knowledgeable. Very fast reliable and efficient! 10/10 would recommend!

Fantastic experience: Quick, thorough and professional!

Fantastic experience: OUE EXPERIENCE WITH YOU COULD NOT HAVE BEEN ANY MORE POSITIVE THAN IT WAS! Connecting with Brenda is always a joy and she provided so many extra touches to the whole process. The unusual closing could not have gone any smoother than it did or any more quickly. Thank you all for your attention and concern for our sale!

Fantastic experience: Caleb was so incredibly fast and was a very nice guy. Would recommend him anytime for help!

Fantastic experience: Highly recommend Nina Clare Helms and Dave Montgomery! We are repeat clients and they are an amazing team. They are skilled, experienced, and are experts at navigating the real estate market. Cannot recommend them enough!

Fantastic experience: Service request was completed quickly and the repair guy was friendly.

Fantastic experience: Jeff the plumber with crossroads plumbing showed up on time at 8 AM. Replace the seal in the tank of the toilet and was gone in 15 minutes. I have used them before and they always have done excellent work.

Fantastic experience: Very fast and he got it done well! Gage had the eater heater up and running quickly and my hot water works perfectly! Highly recommend!

Fantastic experience: Gage showed up on time, installed a new opener quickly & professionally. If I ever have issues, this will be my go-to.

Fantastic experience: It took only 3 days to fix the A/C, thank you:)

Fantastic experience: Emergency plumbing after we moved into our new house (renters). The plumbers came out and went to work to work and had things up and running in swiftly. They had to go out into the cold and never complained just worked and were pleasant and neat and cleaned up afterwards and didn't leave anything for us to wipe up. Very satisfied with the job. No problem since then,

Fantastic experience: Quick and friendly help! Our air conditioner stopped working and it was fixed the next day!

Fantastic experience: The gentleman was very professional Remax has been a wonderful agency to rent a house with. In two years we have had to get a repairman to come for various needs. Both times, Remax was very quick, the next day for both issues, to get a service man to our home so that damages could not get worse from waiting for repairs on water leaks. Very professional agency to do business with and will most certainly recommend to others who are looking for rental homes.

Negative experience: We lost our house last year during the tornado and had to rent one for a year. Granted, we didn't stay the entire 12 months of the lease but did give them notice that we were leaving. We agreed to pay the rent and utilities if they didn't find anyone to lease the property before our lease was up. My issues are as follows: 1. Their cleaning policy is pretty outrageous. Between a maid service and carpet cleaning we spent a sizeable amount of money cleaning the place up. 2. They did require that there be NO burnt out light bulbs. We confirmed the day before we turned in the keys that all the light bulbs were in working order and none were burnt out. 3. The furnace filter was changed regularly (at least every three months). When we moved in it was replaced in the first two weeks because it was so dirty. The filter when we left was 6 weeks old and not due to be changed. We always paid our rent on time (the owner of the property required it to be paid by the 25th of the month and we always met or paid early). We moved out of the property mid February and paid March rent so we could get the house cleaned. We turned in the keys March 10. We were told they would have no problem renting it and inspected it then and found "no major issues". Since it was not rented we paid the April rent on March 25. Still paying the utilities. On March 31 Remax posted an invoice for $200 on our account for general repairs. When we called the first person said it was due to a dirty furnace filter, burnt out light bulbs and nail holes in the wall. When we stated we NEVER hung any pictures on the walls that person admitted that they didn't do the inspection and would have someone call us who did. The second person said that there were burnt out light bulbs, a dirty furnace filter and a loose vent above the microwave. We rebutted with the furnace filter was NOT past its 3 month window (in fact there was a new filter in the coat closet) and there were no burnt out light bulbs when we vacated the house and turned in the keys because we verified that. We have no idea what they're talking about with the loose vent. We were informed that they had no proof of the burnt out light bulbs and they had to contract out the items. We asked for a copy of the invoice with their subcontractor as $200 is excessive for things that we KNOW were not wrong when we left. They stated they would send one and never did. On April 3 (3 days after the invoice was posted) I received a message that the invoice was past due. These people are totally unethical and probably charge every renter the minimum $200 to "repair" items that didn't need repair to begin with. On top of that, I drove past the house today and noted that the outdoor lights were on during the day (they do not have an automatic switch so someone deliberately turned them on). You can tell these folks aren't paying the electric bill. We fixed and did everything on their checklist and they still find a way to nickel and dime us. Totally unsatisfactory. If I'm ever in the situation to have to rent a house again there is absolutely NO WAY I will utilize Remax. Rip-off artists for sure. Added after owner's comments: I actually did leave a message for John the manager this morning telling him to call me back. The reason this review went up is because I still haven't heard from him. So we have contacted them and have gotten no response. ADDITIONAL ADD: So after leaving a message for the manager we still have not received a call back, even though their response to this review was to call them to discuss. Shows how totally unethical and dishonest this company is. Avoid at all cost!!

Fantastic experience: We love these guys! They are always so great when we have any issues at our place. Highly recommend!!

Fantastic experience: A problem with our heating system was addressed and repaired within 2 hours of having been submitted. Fast and friendly service!

Fantastic experience: Had the best electrical service from Gage Patterson. He was on time, professional, courteous and repaired our electrical issue quickly. Can't recommend him highly enough!

Negative experience: To start, I understand that, to some degree, RE/MAX is limited in some ways by the will of the owner of the property that they manage. Unfortunately, RE/MAX is who I dealt with, not the property owner. So RE/MAX will receive the blame. Work orders were normally slow, if they were ever done. The amount of repairs that were either refused or were marked complete without actual work being done is unacceptable. The microwave door had a bad crack in it at the time of moving in, but they would not fix it. It is currently not even attached to the microwave because it's so badly broken. A ticket was filed over two months ago, and nothing has been done. When we gave notice to vacate, we were given a long list of expectations of cleanliness including paying a professional cleaner to handle the floors. Many of the expectations that were set for us were not met when we had moved in. The unit smelled, was generally dirty, and the yard was overgrown and populated by rodents. It is likely that deposits are being kept from tenants for not doing these things, but it does not seem that anybody is doing them afterwards. Hopefully, I will never need to rent again, but if I do, I would happily go to Lindsey before I went back to RE/MAX.

Fantastic experience: My experience is the realtor has been helpful, they make repairs quickly to rentals, office staff are pleasant.

Fantastic experience: Very friendly staff

Negative experience: Strong warning against renting any property with this company, first I paid a $2700 deposit and $600 deposit for pets plus pet rent and when I moved in the place was filthy. The home had holes in the walls and doors, the yard overgrown, the counters and toilets all soiled it was disgusting, the carpets all stained. To add insult to injury all the appliances had problems. I stayed one year, and tried to renegotiate for a second year because of the inflated rental prices in town. Well the investor for 210 Beasley decided to forefit my entire $3350 deposit, AFTER I left the home spotless, and the yard freshly cut and trimmed. I left the home in so much better condition than they let me move into, and they still find ways to take honest people's money. Beware of this company at all cost.

Positive experience: When our lease was up they said they were going to renovate the duplex and we had to move had hardly no time to prepare.when we left they used the walk thru we filled out when we first moved in so that they could fix anything wrong against us .everything we found upon vacating they said we had to pay for as damages problem is we are a older couple and I promise you we did no damage they even tried to charge us for the rusted burner pans on the stove that we never used instead we used our own so whats that say for their honesty .you say you don't handle duplexes now. But when I lived there you most certainly did or I payed rent at the wrong place for a year! Don't try to deny your business practices its just moronic.

Fantastic experience: Remax has been outstanding in understanding when I was in an Auto accident, and caught COVID-19

Fantastic experience: John Rhine was an excellent choice as an agent to sell our home. John guided us through the entire process, from preparing the home for sale to managing necessary repairs and working with the buying agent to close the deal. We credit John’s attention to detail, follow up, and follow through as well as great patience with a long list of challenges before closing, for a smooth stress-free home-selling experience.

Negative experience: Poor communication and not feeling valued as customers.

Negative experience: Terrible communication.

Fantastic experience: Amazing staff. If you're looking for an agent, Jim K is the man you need. Very friendly and knowledgeable. I bought my first house with his help and I really needed it because I knew absolutely nothing. I will definitely work with him or his children when I go to sell my current house in the future

Fantastic experience: Jim handled a real estate sale for me. Great guy, excellent customer service. I will use as well as recommend at every opportunity.

Negative experience: Didnt get any info

Negative experience: Frustrated with the lack of communication. Nice people, though.

Fantastic experience: Fun fun fun new house being built

Fantastic experience: Finally had the chance to gain closure between this company , and I .

Negative experience: Bad experience 😢

Positive experience: Had a chance to engage then for my real estate purchase. The experience was good but could have been better than this.