Keller Williams Realty WNY

Fantastic experience: I just went to Allyson Matlock’s open house in Depew and I have to say what a fantastic lovely kind woman she is. I’m honestly thinking of dropping my realtor and switching to her.

Fantastic experience: We had such a wonderful experience working with Tiffaney. She was kind, knowledgeable, and professional throughout the entire process. As first-time homebuyers, she made everything feel so much easier and less overwhelming. She was always available, transparent, and consistently made time for us despite her busy schedule. We always felt supported and confident that we were in great hands. We’re so grateful for everything she did to help us find our first home and would highly recommend her!

Fantastic experience: I worked with Theodore Gogos on 3 different properties and I cannot say enough great things about him. He went above and beyond and exceeded my expectations, he kept me in the loop about everything along the way, he's knowledgeable, friendly and does what it takes to get the job done. Nothing is too big or too small for him to handle. Theo is honest, trustworthy, a great communicator, good listener and has wonderful marketing skills. My house was listed on a Tues. and sold in 2 days, and the open house was cancelled for Sat., because he priced it just right and it sold above the asking price. Theo always puts his client first and I would definitely recommend him for your real estate needs!

Negative experience: Kyle Evans works for KW of WNY. He posted this in a public forum on facebook. Actions have consequences when you employ people that say things like this.

Negative experience: Warning: REALTOR® Ethics and Safety Disclosure Concerns Review: As an out-of-state family renting "sight unseen," we relied on this team’s status as REALTORS® and members of the National Association of Realtors. Unfortunately, our experience involved significant misrepresentations regarding property safety and age. This was an in-house, dual-agency listing kept off the MLS. After moving in, we identified: Life-Safety Issues: A total lack of required Carbon Monoxide detectors in a gas-equipped home. When notified, the agents and Broker claimed it was "outside the scope of their license" to assist, despite their ethical duty to all parties as dual agents. Material Misrepresentation: The lease/federal disclosures stated the home was "Post-1978." Public records confirm it is a 1920 structure. Environmental Hazard: Subsequent certified lab testing confirmed 3,620 ppm of lead on deteriorating "alligatoring" paint. Being a REALTOR® carries a "Code of Ethics" to treat all parties honestly. This team failed that standard. If you are relocating, do not rely on their internal disclosures; verify all tax records and safety requirements independently.

Negative experience: If I could give zero stars, I would. Found a condo of our dreams , but needed some work. The refrigerator was gone and the other appliances needed to be replaced. I don’t think it was updated since it was built. Plus one big problem was gross purple carpet in the master bedroom. We gave our first offer. Then countered and countered again until there was an agreement. Signed our purchase agreement, sent a $5000 check. Even planned the closing date around the seller. Next day we were called and the deal was off. She had taken another offer. Meredith Levin was the realtor at Keller Williams. Does this agency have any ethics?

Fantastic experience: My husband and I sold our home of over 40 years and purchased a new home using agents from Keller Williams. The whole experience has been wonderful from start to finish. We were treated with great respect, given plenty of individual attention and felt we were always listened to. We would recommend this company to anyone looking to buy or sell. We worked with the Saccone team. The agents Joseph Saccone and Michael Konitzer were great. Their office staff also went above and beyond. Thank you for all your dedication. Ann and Bruce Lamm

Fantastic experience: We worked with Jennifer Witt when purchasing our first home. Jenn was so helpful and extremely responsive to all of our questions. It was so easy to work with her and her team. She advocated for us throughout the process and we really felt like she cared that we found the perfect home and got a good deal. I have to emphasize how responsive she was! She would get back to us with answers to questions within minutes and kept us informed about the whole process before we even had time to think of a question! I would definitely recommend Jenn and the Goetz team!

Negative experience: Exodus Knoblauch is unprofessional, incompetent, & unskillful.

Fantastic experience: I would like to rate more than five if there was any,cause Kiersten Minnick deserves more than that. She was always there whenever I needed her help,even she did a lot way more than anyone else would do for you. She is a perfect professional person who knows what she is doing,she explained everything clearly at the beginning & did everything to make sure the closing goes smoothly. I have experienced many professional services but nobody was so sincere like her, thank you Kiersten again for everything you did for me. I strongly recommend Kiersten if you are looking ahead to purchase a property! ✌️☺️

Negative experience: Company has realtors that talk bad about individuals who work in the service industry. Matthew Derenda should be avoided if you work in the service industry and are inquiring into a realty office to assist you with your purchase

Fantastic experience: Jenn Loomis made our first home buying experience a breeze! Looked for just a few weeks and our first off accepted! If you’re looking for a realtor I cannot reccomend Jenn enough!

Fantastic experience: Great culture and community of knowledgeable Realtors

Negative experience: Feel sorry for people who trust selling their property to this group. Called multiple times, tried email, never received the professional courtesy of a response.

Negative experience: trying to make the sale with as little work as possible, does not offer feedback that could discourage you from buying

Positive experience: Very nice employees were apologentic when had to wait to order as were backed up on sun between 3p/4p

Negative experience: Barbara Kivi listed a home failing to disclose salient facts. When brought to her attention she verbally attacked one of the owners, aggressively snapping that the property had already been inspected and the perspective owners were "happy" with it. Shirking fiduciary duties and any shred of professionalism and decency, it would be prudent to know this particular realtor is more preoccupied with malicious neighborhood gossip and her own commissions, that she refused the opportunity to know or disclose the truth about what she is attempting to pawn off.

Negative experience: I'll give Michelle 2 stars because she knew her stuff when it came to searching for a home and was very helpful and friendly on the front end. HOWEVER, as soon as I signed my offer letter on my house, it took forever to get a response out of her, she was not motivated to make anything happen, and flat out lied to me on a few issues. Her behavior after the offer was accepted on the house was basically "well, I already got my commission, on to the next one." Whenever she did answer, she refused to ask the seller about early occupancy, "forgot" to follow up on any requested repairs after the inspection and final walkthrough, and just in general seemed like she wasn't on my side at all. She also did not disclose until the day before closing that she was good friends with the seller. Extremely shady, if you are looking for a real estate agent that you can trust to be on your side, please go elsewhere.

Fantastic experience: Our realtor Dorothy Haenggi was such a breeze to work with. She mapped out the best route to view all of the houses we wanted to see and in the end we put an offer on in on the first one (our top choice). Despite 30 other offers we GOT IT!!! Her network of mortgage lenders, inspectors, insurance brokers and attorneys made the whole process seamless with not a single hiccup and washed away all of the worries we had from horror stories we’d heard about buying a home.

Fantastic experience: Visiting real estate team.

Fantastic experience: As a first time home buyer was very nervous and unsure of how the home buying process is. Met Shalene at an open house, while at the open house she mentioned several options, grants and loans that could help ease the home buying process. A few days later was ready to sign the contract. Was a long process, heart break Shalene helped me keep going, and was very patient at explaining all the questions I had as best as she could, and if she didn't know the answer would get back to me with it. Just when I was ready to give up on the home search. She had an open house and called me telling me she really wanted me to see this house. She had listened to my needs for the house and when I saw the house I knew it was going to work out for all of my needs. I wouldn't be here without her help and guidance.

Fantastic experience: Angela helped me both buy and sell my home. She went above and beyond, working all hours of the day and night to make sure I was getting everything i had set out to. She has great knowledge of real estate but also the inspection process, valuation process and works closely with your legal team. Shes is your advocate and on your side 150%. She will do whatever she needs to do for a smooth close and a happy client. Ill be contacting Keller Williams Angela again for my next move!

Fantastic experience: We had an awesome experience buying our first home with Keller Williams WNY! The Giambra team rocked and our agent, Angela Pozantides, went above and beyond to help us get our dream house! Even when we hit a few bumps in the road, they were consistently kind, patient, and helpful. Thank you!! <3

Fantastic experience: Had an absolutely amazing experience with Kathleen Jones as our realtor !! Especially first time home buyers in this crazy market, it was beyond relieving to have someone in my corner.

Fantastic experience: Best place ever

Fantastic experience: Great Website, user friendly and easy to navigate.

Positive experience: For real estate in wny.

Fantastic experience: Professional agents with the knowledge of the market = great service

Negative experience: Would not recommend this company. Bought our house through them. Would not ever do it again. Our agent disappeared during closing for weeks with no response. Would recommend Nickle City Funding and go through their recommended realtor. I wish I did.

Fantastic experience: Awesome company

Negative experience: Not the best realtors. I suggest Lotus and Key

Negative experience: I went to an open house an agent John Spaschak was unbelievably rude. I didn't want to give up all my personal info and he wanted to kick me out. I'm a preapproved buyer and also work in customer service and was shocked at his behavior, there were other potential buyers there right in ear shot. The house was a total pos after the fact and the agent absolutely ridiculous. You have to give a star to do a review.

Negative experience: We were able to get our house sold but that was about the only thing that went right throughout the process. There was a complete lack of communication. This was our first time selling a house and our realtor was less than helpful. Occasionally we had a question regarding how things worked and we would either never hear back or it would take her days to reply. During our open house, she sat on the couch staring at her phone instead of greeting buyers. She also gave buyers inaccurate information regarding recent updates done to our home. When we realized things weren't working out, we reached out to the broker to try and switch realtors (within the same company). I've never had someone speak down to me like that woman did. I couldn't get a full sentence in without her cutting me off and making up an excuse for her realtor. She didn't want to hear anything or listen to logic. We were far from high maintenance sellers, we just asked that we had some communication during the selling process. We were not allowed to switch realtors in the end. We stayed cordial and respectful throughout. On our closing day, we never even got a call from the realtor or a congratulations. We actually had to call the lawyers office and ask if closing was all set because we had no idea what was even going on. It really goes to show you that this company works for the money and not the customer. You'll also notice many of their top rated reviews are from people that work for the company...

Fantastic experience: Friendly and professional

Fantastic experience: Had them come out and provide us a valuation estimate. Was a breathe of fresh air after a previous debacle with another local brokerage.

Fantastic experience: Josh James helped Us sell Our House. Great tips. Very pleasant. Ray and Margie.

Fantastic experience: Yasmine Debnam was great! Sold my home in less than 3 months. Professional and always answered my calls and any questions I may have had. I would most Definitely recommend her!! Thank you Ms Debnam!!

Fantastic experience: Since I transferred my business to Keller Williams my business has grown tremendously. I've learned the best marketing strategies from top Realtors in the country. With their continued support my team continues to grow. Thanks Keller Williams!

Fantastic experience: Beautiful office with top-notch realtors and management who are always willing to help each other succeed.

Fantastic experience: As a Real Estate Investor I have done many deals out of this office, both rental and rehab properties. Thknowledgeable staff has handled each transaction without flaw and thoroughly communicated progress status as we proceeded to close. I look at a lot of properties and their market knowledge and providing me with comps saves me valuable time.

Negative experience: If I could give Keller Williams Realty a negative star I would. The Realtor was very unprofessional and rude. The Realtor did not relay messages to the seller and to us. We had a verbal/text offer on Thursday and by Sunday it had changed? The seller never signed the contract. This went on for two months. It just was one thing after another. I would not recommend this Realtor or this Realty Company.

Negative experience: Unethical and illegal practices

Negative experience: Gail was hired to help sell the late fathers house of of my wife's best friend. She told the homeowner that had just recently hurt her leg and was put on bed rest that she ""just wanted a rent free place to stay"" and that ""do you just sleep all day?"" . How disgustingly unprofessional and inhuman

Negative experience: I wanted to place a bid on property I had liked, but wanted a little more information on it. And the only way I could do either was by going through their listing agent, Ellen Leader. I called multiple times and left multiple messages, in which she completely ignored. That being said we never had an opportunity to even place a bit on the place. HORRIBLE customer service !