CENTURY 21 New Horizon

Positive experience: Been doing business here for years but they seriously need to hire a competent and professional cleaning company. Our last two stays the same place was filthy. I have brought this to their attention twice. This year we arrived and there wasn't even a roll of toilet paper in the unit which was insane.

Negative experience: RENTER BEWARE – MISLEADING AMENITIES LISTING We booked a place at the Braemar in OC (Unit 912) through Vrbo, but it is managed by Century 21 New Horizon, whose office is located right below the condo building entrance. The Vrbo listing specifically stated that towels and linens were provided as part of the essential amenities. However, after booking, we discovered that the rental agreement states linens are only provided for week-long stays. This information was not clearly disclosed in the listing and feels very deceptive. Advertising amenities to secure a booking and then restricting them in the rental agreement creates a frustrating bait-and-switch experience. We spoke with a manager, Jazz, and requested either the promised linens or reimbursement for having to obtain our own. Our request was denied and escalated to the company president, Kim Looney, who informed me that the company would not be providing linens, issuing a credit, or offering any reimbursement despite the discrepancy between the listing and the rental agreement. As for the condo itself, the listing photos were limited and there were no reviews available when we booked, making it difficult to know what to expect. We requested a late check-in because we were traveling with an infant and wanted to arrive during bedtime, and the management company accommodated this by placing the keys in a lockbox, which we appreciated. Upon arrival, the thermostat was set to 78°F, so the unit was quite warm and took some time to cool down. The primary bedroom is spacious and includes a queen bed (which squeaks), an attached bathroom with a tub/shower combination, and a washer and dryer located inside the room. Families with sleeping infants may find this layout less convenient. The second bedroom is significantly smaller, with two twin beds and access to a full bathroom with a shower across the hall. None of the bedrooms have blackout curtains. The kitchen was adequately stocked with cookware, dishes, utensils, and cups. We did notice one of the cabinets wouldn’t close, likely due to a bad spring. There were extra trash bags and some partially used cleaning supplies and sponges, which appeared to have been left behind by previous guests. Be sure to bring your own paper towels and extra toilet paper, as these were not provided and availability seemed to depend on what previous guests had left behind. The patio is completely unfurnished, and no beach or pool equipment is provided, so plan to bring your own chairs, umbrellas, toys, and other essentials. Overall, for the price we paid, the value did not meet our expectations. Between the misleading amenities listing, issues with Century 21 and the lack of basic supplies, we would not choose to stay in this unit again or deal with Century 21 New Horizion.

Fantastic experience: New location in 2025. 83rd St. There is the century 21 sign out front and the sign below it says new location.

Fantastic experience: Loved it. Unit was amazing and clean. Location was awesome.

Fantastic experience: We had a great vacation at Braemar Condominium. This was my first time staying here and will definitely be back. The condo was very clean and had great view of the ocean.

Fantastic experience: We were very pleased with this tastefully remodeled condo. We appreciated that the kitchen was fully stocked and views were excellent, both of ocean as well as bay sunsets.Glad we brought our Roku tv remotes so we could catch our favorite shows streaming. Hoping we can get back again next year.

Fantastic experience: Everyday is a great day when we are staying at 504 Even Keel. It’s clean, decorated perfectly and has a great balcony directly on Ocean Front. The property is always kept clean and updated. The kitchen provides everything needed to cook and eat. Can’t wait to see the new appliances next time. We love the picture window in the bedroom along with the walk out to the balcony and being the end unit. Parking is never a hassle and the elevator is dependable. Thank you Mr. Owner for all you did to make sure we had a new stove and despite your efforts to provide one, we wanted to stay there anyway. We appreciate your consideration for our week’s stay. You care about your rental and treat your tenants well. Century 21 New Horizon are professional and friendly. The transition to Even Keel 504 is always smooth and organized when checking in or checking out. We like dealing with them at their location at 8606 Coastal Hwy. Ocean City, MD 21842. Properties are always maintained top notch. Sincerely, Debbie and Tom Kane September 2023

Fantastic experience: Have used Century 21 New Horizon the past 2 years now. I would not book with anyone else. Their customer service is awesome!

Fantastic experience: Sea Watch was a great experience. Room was clean and everything we expected! Thanks again.

Fantastic experience: This was our 2nd consecutive year renting this condo. We love everything about it!! Great views and location. It is well-equipped and very comfortable. We will be back to Golden Surf 801 with Century 21 New Horizon next year

Fantastic experience: I stayed at a property managed by Century 21. The property was very nice and clean. It was reasonably priced and the check in/out process was great. I recommend doing business with them.

Fantastic experience: Fast, friendly and knowledgeable rental agents.

Fantastic experience: I want to thank the wonderful people at century 21 for always going above and beyond to ensure that our vacation is a wonderful one. Even after we left we discovered that one of us left a drawer full of clothes they still provided excellent service. Upon my call they retrieved the clothes and shipped them to us. In fact they responded to the situation immediately and contacted us within 10 minutes to say that items were found and safe. Now that is service! If there are any problems with rental they are always quick handle them. Thank you again for always making us feel like VIPS.

Fantastic experience: Friendly, knowledgeable staff. Always available. My go to whenever I’m in the area looking for a vacation rental or purchasing. Keep up the great work ladies.

Negative experience: Very disappointed with your company. You've been our property managers for 2 years and it was horrible. To reach someone from your office is next to impossible. It takes weeks for you to answer emails. You weren't doing good job and renting out the place. Its was vacant for the whole month of August despite oceanfront and excellent location. Cleaning company you are working with doesn't do their job at all. Place was filthy. On top of all that you are not covering damages to the property.

Fantastic experience: We've been using Century 21 for years. Always a good experience.

Fantastic experience: The condo that we had stayed in was not rented the week before so I asked them if it was okay for us to get in there a little earlier and they said it was okay. We actually got in there around 12:30 instead of having to wait till 3:00. We probably could have gotten in even earlier.

Negative experience: Most of the rides Were either mediocre or broken. The worst ride in the park was definitely the zombie house. It was not scary in the slightest and the ride broke while my kids were on the ride. They said the inside looked like a metal box with broken zombie robots inside. Truly a mediocre park.

Negative experience: Do not here. Condo 1209 is not what’s advertise. Not only 1209 it’s the whole place. Rooms are not cleaned. Once you walk in there are duffel bags with the linens. The floor is never swap. Then when you check out you have to put the lines back into the duffel bag and make the beds. But the comforter is never washed. Then you have to wash all dishes. They had given us 2 set of keys. On Saturday when we got there. On Sunday the key broke. So the next day I went to the front desk and she said they had to order a key. She said 2 days. We got the key on Thursday. We had to drive to pick the key us. This place is not worth. We couldn’t relax because we had to clean the whole place. Very rude staff. So don’t rent through century 21

Positive experience: Reasonable prices!

Fantastic experience: Best rental agency in OC!!

Negative experience: The agent was not responsive to questions, and was attempting to rush me for no reason. Also hung up the phone me for no reason as I was asking a question. I would not recommend this brokerage caring for your leased property, if they can't even have a conversation.

Positive experience: We have always gone through this company. They have always given us peace of mind while staying here.

Fantastic experience: Great place to rent a condo. People are really nice and helpful

Negative experience: Non responsive to complaints and they allow kids to rent units. I would stay away if you are an owner. Use an agency that will do a better job vetting clients.

Negative experience: I’ve been coming down here for over 10 years with my parents which we book through a owner, and it’s amazing down here, but century 21 is honestly very unprofessional and just rude. I asked to speak to a manger cause I want to book a week in August 2019 and I would be legit 24 and 11months and she said that wouldn’t be a problem but I would need a letter from my employer stated I’ve been there for over a year ( which I never heard of in my life) and background checks which I have no problem with, but she said me and my girlfriend would be considered a group ( 2 people? Lol) so I told her we are getting married in July and this is our vacation and then she had the nerve to tell me I would need to bring in my marriage certificate ( how dare they!!) this was the most unprofessional conversation I’ve had booking rentals and it’s sad cause this used to be one of the best down in ocmd, but since 21 century I would say they went down hill sooooo much. Such a rude women.

Negative experience: We made a reservation via the website for two nights. We received an email confirmation confirming our stay and total payment and a notice that said we would be contacted within 48 hours. We were never contacted. When I called to make payment they informed me that my reservation had been cancelled due to a 3 night minimum. I asked why the website allowed us to process as two nights which the representative could not answer. My biggest issue is that no one ever called us to tell us. Now we're left looking for a place and I will absolutely never use this company again.

Fantastic experience: BEAUTIFUL, CLEAN AND CLOSE TO THE BEACH

Positive experience: This unit is a little dated and it definitely needs some cosmetic upgrades. There were places where the wallpaper was taped, the p The dryer had no lint trap in it making it unusable. The “headboard” on one of the beds in the downstairs bedroom was just sitting against the bed. It wasn’t attached at all. The decor is cute and we aren’t terribly picky, but the couches are old and looked dirty. I have stayed at the Century 1 before And I don’t mind the service elevator for beach access, but it can be a pain on check in and check out days to wait and wait for the one elevator. I would stay here again but not in this unit.

Positive experience: Great place to stay! The pool was a bit small if you come with more then one child.

Fantastic experience: Wonderful condo!! Perfect location!!

Negative experience: If you are looking for someone to manage your condo keep looking. Very disorganized. Lack communication skills.

Negative experience: Terrible - They hang up if you call close to 5PM and I have been waiting over 65 days for the return of my security deposit. There are a ton of better options in Ocean City, by far the worst experience I have ever had with a rental company.

Fantastic experience: Very willing to work with customers to ensure their happiness