ACL Property Management
Property Management Fremont
Horario de apertura
- Domingo: (closed)
- Lunes: 9h-16:30
- Martes: 9h-16:30
- Miércoles: 9h-16:30
- Jueves: 9h-16:30
- Viernes: 9h-16:30
- Sábado: (closed)
Fotos de ACL Property Management
ACL Property Management: Opiniones
Experiencia fantástica: We have been working with Charles Lassey and ACL Property Management for 12 years! If you are looking for a property manager, I recommend looking no further. He is a true professional. His response is prompt and precise. He is easy to work with. Over the years, when an issue arose within our property, it was handled immediately. I truly appreciate his professionalism, attention to detail, and commitment to providing great service.
Experiencia fantástica: I highly recommend ACL Property Management. From the very beginning, Charles Lassey has been responsive, reliable, and easy to work with. He communicates very well, always follows up on time as promised, and keeps everyone informed throughout the process. Any maintenance request or query gets an immediate response, and every issue is resolved quickly and properly — no delays, no follow-ups needed. I really appreciate the professionalism, attention to detail, and commitment to great service. If you are looking for an outstanding property management company, ACL Property Management and Charles are the best choice. 100% recommended.
Experiencia fantástica: I had a lease with ACL since 2019 to now ending recently in 2025 due to needing an additional bedroom, great experience from the beginning I look forward to potentially leasing with them again in the future, Charles with ACL in specific was always great communicating with and the online access was very easy to use, very much appreciated
Experiencia fantástica: Rented an apartment under management of Charles Lassey. Charles was very easy to work with, communicative, reasonable, and very professional. Would recommend ACL Property Management and would rent from them again!
Experiencia fantástica: My husband and I were ACL tenants in Oakland for 5 years, recently became home owners and made the move. It has to be said that ACL is an attentive property management. Over the years, any time an issue arose within our unit, it was handled immediately. There was an occasion where life happened and they 100% understood and worked with us. We dealt directly with Charles, who is great. After our move some mail and a few packages still made their way there and he reached out to us and met up to personally give them to me. I don’t know if I was supposed to say that haha but Charles thank you! 1021 will always be a special time in our lives. ACL Property, you guys are awesome!
Experiencia fantástica: Having used ACL Property Management for my home rental property AND recent home sale I can honestly say, if you are looking for a property manager, real estate expert, look no further. Stop, I mean it. Charles and his team come packed with experience that nobody else can replicate. I guarantee you'll never find anything that compares. I can get into specifics but I won't, just know that if you use anyone else you'll be sorry.
Experiencia negativa: The line of questioning in the application does carry a weight of bias and profiling. I observed it while applying! For example, the questionnaire asks if will you have the money within 2 hours of approval. This alone weeds out many people OR it forces an applicant to pull out money before submitting the application which is still an inconvenience ESPECIALLY if you are NOT approved. We were approved and of course he wanted the money within 2 hours. We were also on east coast time since we live in CT and he just assumed we had a lot of money sitting around. Since the application also stated it would take up to 14 days for approval we did not prepare to pull out money in advance. I have unfortunately had many negative experiences with realtors from our buying and selling of our properties to renting properties from them. It is very difficult within the current housing infrastructure for realtors to have integrity. In my observation, they fuel the challenges of obtaining a home. It's like being a "good' cop while policing people. It's hard. It is difficult to believe some of the reviews here with the experience my husband and I had. We told Mr. Lassey what our parameters were, he agreed, but when the time came he ghosted us. We're still waiting for communication. So, I'm truly surprised to see the positive reviews. HOWEVER, as one continues to scroll, there are others who share a similar story.
Response from Business Owner
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For property owners reading this review, it’s important to know the facts behind this situation and why professional management systems exist to protect you.
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1. Application Disclosure
This applicant disclosed a recent bankruptcy (public information) filing on their rental application. While that alone would cause many owners to decline, ACL Property Management petitioned on their behalf and recommended approval to the property owner. Together, we agreed to give the applicant a chance.
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2. Clear Deposit Terms
Our rental application requires applicants to confirm in writing (by typing “YES”) that the security deposit must be paid within 2 hours of approval. This safeguard ensures only prepared tenants are approved. In this case, the deposit was $4,000.
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3. Non-Compliance with Agreement
Once approved, the applicant stated they only had $400 available, not the $4,000 required. As a 1 time courtesy, we extended the deadline an additional 24 hours beyond the signed agreement. Unfortunately, the deposit was still not paid, after the 24 hour extension provided
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4. Protecting the Owner’s Investment
From an owner’s and our perspective, failure to pay after both an agreement and an extension—combined with the financial history disclosed—was a significant risk. At that point, both we and the owner agreed not to proceed and rescinded approval
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5. Why This Matters for Owners
This outcome highlights exactly why professional property management is essential:
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Risk Management: Financial disclosures are reviewed and considered before approval.
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Systemized Safeguards: Clear timelines and deposit requirements prevent avoidable losses.
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Owner Protection: Decisions are made jointly with owners to safeguard their investment.
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The property in question is still available today. Had the deposit been paid as agreed, the applicants would already be living in the home. Instead, the systems in place prevented a likely future problem for the owner.
***Bottom Line for Owners:
This 1-star review reflects a success by ACL Property Management—it demonstrates that our screening and enforcement systems worked. We protected the owner from a tenant who could not meet agreed-upon obligations with a recent disclosed bankruptcy.
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This is why property owners trust professional management: to avoid turning one applicant’s financial history into an owner’s financial loss.
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A note to the disgruntled reviewer-- Not handling business on your side, despite agreeing to the terms, then when things dont go your way, crying and playing victim is childish and will not be tolerated with us. We dodged a bullet and we are grateful you could not follow simple instructions and weeded yourself out -- **AFTER YOU WERE APPROVED** Good luck with finding a perfect home. Cheers!
Experiencia fantástica: ACL Property Management has been managing our family properties for over five years, and the experience has been nothing short of exceptional. Their team is professional, responsive, and genuinely cares about both the property and the people involved. From routine maintenance to unexpected issues, they’ve handled everything efficiently and with great attention to detail. Their communication is clear and consistent, which has given us peace of mind knowing our investments are in reliable hands. We truly appreciate their dedication and would highly recommend ACL to anyone looking for trustworthy and experienced property management.
Thank you for trusting us with your properties over the years! It too is a pleasure to easygoing owners like you/ your family as well. Cheers!
Experiencia negativa: They profile and discrimate against applicants who have elderly care.
Experiencia fantástica: ACL team and Charles are incredible, they’re very reliable and professional. I would recommend them if your looking for place to rent or own. We were tenants for 10years and it great working with Charles. Very helpful and professional person to work with.
Experiencia fantástica: Charles from ACL Property Management was such a pleasure to work with. He is responsive, friendly, and very easy going. We would love to have him be our property manager in the future as tenants. Great experience!
Experiencia fantástica: I was a tenant for 2 years and my problems were always swiftly resolved. I had to move due to a job change but if I could have stayed I absolutely would have.
Experiencia fantástica: Charles was great knowledgeable about his stuff patient and sincere thanks
Experiencia fantástica: I have been working with Charles since I purchased my first investment property in 2012 and wouldn’t dare to work with anyone else. He is very knowledgeable and professional. Has always pointed me in the right direction! I would wholeheartedly recommend Charles and ACL property to anyone!
Experiencia fantástica: Carlos is the best property manager in Hayward! He is friendly, and professional. I really recommend this business Great customer services!
Experiencia fantástica: I’ve had the pleasure of working with ACL property management for over 6 years. Charles does an amazing job at giving owners peace of mind when renting out a property. I trust his keen advice on landlord issues, whether it is tenant screening, repairs, or navigating a difficult period such the pandemic. He is a real people person - kind, respectful, great customer service to you and the tenants. I recently listed a property for sale. Without my asking, Charles took extra measures to tidy up the property to make it look nicer. He goes above and beyond for his clients. I highly recommend ACL to all property owners.
Experiencia fantástica: I've been working with Charles of ACL Property Management for over 13 years and I feel so grateful for this company! As the manager of several properties in the East Bay, it can be challenging to navigate the ever changing laws governing landlords / property managers. However, Charles is an expert in this field, is extremely knowledgeable and well versed in rental housing laws. His insights and advice have been invaluable to me and over the years and have saved me thousands of dollars. Charles has the unique talent of being professional while at the same time making you feel like you're getting advice from a friend who has your best interest at heart. I feel so grateful to have found ACL Property Management and highly recommend this company to property owners, managers and anyone else who is in need of Property Management Services.
Experiencia fantástica: I was referred to Charles at ACL Property Management by a friend of mine who knew I was looking to rent out my property and that I didn't have a lot of time to be involved in the day to day details. I am so glad that I found Charles! He has been managing my property for a year, and I highly recommend working with him. To me, one of the best signs of a property manager is that I rarely hear from him! When I was ready to put my property on the market, Charles staged my unit, took pictures, handled the listing, and found quality tenants. If there are ever maintenance issues with the unit, Charles handles them swiftly. Whenever I reach out to Charles with questions or requests, he is very responsive and acts super quickly. I highly recommend working with ACL Property Management and only wish that I had been introduced to Charles sooner!
Experiencia fantástica: My experience with ACL has been great! I have known Charles for several years now, very helpful and respectful, the process was quick and simple, highly recommended.
Experiencia fantástica: I had the extreme pleasure of living in Antioch @ 4915 Ridgeview Dr.... The place was cozy, and warm, filled with great opportunities for us... We will miss it.... my daughter literally grew up in that home.
Experiencia fantástica: I Have been a Resident with ACL Property for 14years .I give them 5stars This was the best company To manage and handle Teants . They come Highly Recommended!! THANKS AGAIN AND AGAIN ACL Property
Experiencia fantástica: I have known Charles Lassey for 8 years now and as the property manager; he is very easy to work with and very friendly. The process to move in is very straight forward and the showing approval process is very easy. There’s no need for someone to show you the property. You can do it at your own time and pace. The ACL Team Rocks.
Experiencia fantástica: Is a good place to live and goood neighborhood everything is close to the house stores / freeways …
Experiencia fantástica: I've been a client of ACL Property Management for 8+ years. During this time I found the team at ACL to be very responsive and easy to work with. The ACL client portal provides a simple and effective way to pay rent, submit work orders and contact property management staff. Charles, has been my point of contact for the entire 8+ year period and I found his professionalism and helpfulness exemplary.
Experiencia fantástica: I rented from ACL Property Management for 7years in Hayward, CA. I would still be there if I hadn't purchased a home. Mr Charles Lassey was one of the best property managers I've ever had. Anytime time I had an issue I received a quick response. The process for paying rent was quick and easy. Anytime I conversed with Mr Lassey he was always pleasant. I know that he genuinely cared for the best interest of not only the property owners but also me as a tenant. If I had property to rent I would hire Mr Charles Lassey.
Experiencia fantástica: Always very professional and does what they say they are going to do. They have helped me navigate through several difficult situations.
Experiencia fantástica: My friends and I were first time tenets in an apartment off-campus and Charles helped us out tremendously with navigating all the logistics on living in our apartment. And although he lived far from our property, he would always come through when we needed him.
Experiencia negativa: They asked me to pay to TOUR a property. This wasn't an application fee or anything like that. ACL wanted a non-refundable fee just to schedule a self guided tour. Totally exploitative and adding unnecessary junk fees to an already expensive rental process.
Experiencia negativa: Looks like they are associated with Rently. Basically they want the commission from Rently more than the commission as a real rate Angent to help with landlord to lease their houses out. No real people can help even you show out in front their door.
Hello June-- Yes, we've used Rently for 10 years now. They (not us) charge $1-$2 fee to allow you to view the property by your self at a time that's most convenient to you. If you dont like our showing practices that other tenant have loved for the past decade...move on to another home. Best wishes and hope you found the home of your dreams.
Experiencia fantástica: I have had the pleasure of being a tenant of ACL Property Management for several years now and I must say, they truly excel in their field. From the moment I signed my lease, Charles and his team made the move-in process seamless and stress-free. Their staff members are always friendly and attentive to my needs, responding promptly to any maintenance requests or concerns I may have. Overall, I cannot recommend this property management company highly enough. Their dedication to their tenants and their properties is truly unparalleled. Thank you for all that you do!
Experiencia fantástica: After working with Charles for 10 years now, I can confidently say I have never met a more engaged and a more ethical property manager than Charles Lassey. With Charles, I never had to worry about a single thing. All issues from tenants were taken care of promptly including finding the right kind of tenants in a rapid manner. What sets Charles apart is that he doesn't just do what is bare minimum for the job. He goes above and beyond - like finding the most affordable but reliable handy men, vetting the renters properly and thoroughly, suggesting when making certain repairs could lead to asymmetric rent increases (this was big for me!), coordinating and taking care of everything between repairs and complaints with just the right amount of communication with me without overwhelming me, upkeep between tenants, etc. I will be engaging Charles again next year if I end up buying another property. I have also referred several of my friends to Charles some of who went on to engage him and are sincerely happy with him. Great job, Charles!
Experiencia negativa: Impossible to obtain info on properties. Just get routed to a call center over and over and they do not return your call. Eventually gave up and looked at other properties. Could not even get basic questions answered or a call back from a property manager after multiple attempts as an interested renter. Update: company has now contacted me directly at my PERSONAL email address asking me to REMOVE my review. Don’t trust any of the other reviews of them online.
Dear Melanie M-- While it appears you really loved our property and are upset you did not get it, we advised you there were 23 applications on the home and the home was pending removal from the market, at the time of your calls, which unfortunately is why your calls went unreturned.
Because *you called us* and provided your name, phone number and email on a recorded line, in addition to providing ID, etc., to view the home by yourself, yes we chose to reach out to you by email, first. It is customary good customer service practice, when someone has a one off experience, we reach out to them (attempt) to turn a frown into a smile.
In our email to you, we:
1) Explained why your call went unanswered (home was pending removal from market)
2) Welcomed you to apply to any current or future properties (in immediate neighborhood)
3) Provided tips on how to successfully "win" a rental in a high demand situation.
4) Asked you to reconsider removing your review
5) Wished you the best in your search for a perfect home.
You then wrote back and stated:
A) you weren't considering the home and that you found "much better home".
B) Never considered applying for our rental home.
Since our rental home has been off the market for about 10 days (from you writing this review and from the time you toured our home), with 23 applicants, why write a negative review? Why get upset when we tried to reach out to you and explain the when you called that home was essentially off the market?
From the sounds of it, it sounds like you had a rough week/month and needed to vent your frustrations out on someone or something. That being said, despite your misleading, inaccurate and defamatory review, we still wish you the best, even if you found a "much better home already". Maybe, in fact, it was a great thing you didn't apply, after all.
All the Best!
Experiencia fantástica: I do not review or give recommendations lightly but felt not only was this well deserved but earned. EXEMPLARY, INTEGRITY, TRUSTWORTHY are the words that comes to mind. I have been client of ACL and Charles Lassey for the past 2 years. He and his team have been outstanding in every aspect of the rental experience. Their communication and attention to issues that arose were on point and resolved quickly. His professional yet caring attitude is not reserved just for the homeowner but also the tenant experience. Whether you're looking for a property manager or a place to rent, look no further. Charles Lassey and ACL Property Management are what you're looking for.
Experiencia fantástica: My wife have been renting for 7 years now and ACL property has been the best management company we have ever worked with. The property manager Charles is very informative and his communication with us has been awesome! Thats all you can ask for from a property manager. I highly recommend any new tenants to ACL Property because they have been AWESOME!!!
Experiencia fantástica: Our experience with ACL property Management was GREAT! We stayed in a Townhome in Hayward for almost 1.5 years. The property is well kept, professionally cleaned and move in ready unlike other places we’ve rented previously. The process when first renting the home was a breeze and quick! Charles was always very responsive and quick to answer any of our questions. No major maintenance issues with the property either! The move out process was also very smooth and Charles was always available to chat if we had questions regarding move out. My hubby and and I would’ve stayed at the property longer but we finally purchased our very first home. I highly recommend ACL Property management.
Experiencia fantástica: My experience with ACL Property Management was highly favorable. Mr. Lassey was always attentive to our needs as tenants and extremely professional, while still being personable. Anytime we had a concern Mr. Lassey was on top of it and did all he could within his power to communicate our concerns to the home owner. This is a trustworthy company that I would recommend to others and also utilize in the future.
Experiencia fantástica: Mr. Charles Lassey, I have know since our days in college at Cal Poly. His strong work ethic, common sense approach, and positive character I experienced back then and so I knew he would be the guy to work with on my real estate purchase in San Diego. It was supposed to be a straight forward deal, however, it proved to be a challenging one. These challenges allowed Charles to demonstrate why 15+ years of experience is so invaluable! His knowledge base, professionalism, and dependability enabled him to take control and navigate the process when it would take different turns. He was a wonderful “expectation manager!” To have someone on your team that can communicate effectively with all parties and make sure you understand things the way it supposed to be meant shows his high level of efficacy and understanding of people. He eventually flew down to San Diego for the signing and he was able to share in the joy of getting this deal done! When considering someone for your real estate services he is one of the best to have on your team. My family and I thank you, Charles, and are forever grateful for all your time and effort.....we wish you continued success!
Experiencia fantástica: Great service! Lovely rental. Very professional. Very helpful. Charles is a people person. Im glad we rented through ACL. Went out of way to make sure we were happy with rental. Thank you Charles and staff. Going forward wishing you more success. Defintley will recommend.
Experiencia fantástica: I have used ACL Property Management service for 3 years. Charles, the owner has done an excellent job managing my property.
Experiencia fantástica: I have rented other properties where management made us feel like we were bothering them if we had issues. As for ACL, the communication, time management and a great over all feel after every call made everything feel more comfortable. Charles and Suzanne were both flexible and make a great team. You definitely join the ACL family when you work with them. Thank you Charles and Suzanne for making this transition as smooth as possible!
Experiencia fantástica: Professional, Timely, and Friendly - Awesome Experience I was a renter with ACL Property Management for two years. The property management service was great. I couldn't have asked for a smoother experience from beginning to end. Charles was friendly, professional and responsive to my inquiries and requests. The property was clean and in a very good area. I never had any issues. All repairs and services need were completed in a timely manner by professionals. ACL handled a pretty complex issue very efficiently and timely. Outside of the superior service, the apartment was a GREAT deal compared to other places I looked at in the Bay Area. I commuted to Menlo Park everyday and found the space and cost to be a deal. I highly recommend working with ACL for your rental needs! If I ever moved back to the Bay Area, I would definitely check what properties they have available. A+++
Experiencia fantástica: Charles Lassey and ACL Property Management have been a pleasure to work with. Mr Lassey is highly professional and responsive to all inquiries. We look forward to developing a long term working relationship with them. M. Crisman / Crisman Builders
Experiencia fantástica: I've gotten to know Charles at ACL Property Management for 2+ years at my current rental. He's prompt in responses and always takes care of any issues I have at the property. I'm in an condo building where there aren't many renters so it sometimes feels like I don't have a voice but Charles ensures that whatever issues I have with the building is taken care of, as if I am one of the owners. I've also had to bring on an additional pet mid-lease and it was so easy to work with Charles in order to get my dog into the building without any issues. Highly recommend it!
Experiencia fantástica: We have been with this property management company at our current home that we love immensely for going on two years. We are so incredibly happy. Our home, I believe is 30+ years old and in great condition. Every time we have any type of maintenance issue ACL is responsive and diligent. We have never lived in a home that felt more like a place we truly belong. We know that if we are welcomed and can stay here long-term, we will. We plan to. We communicate directly with Charles and the relationship we have with him is unlike any relationship I've ever had with a property manager/landlord. He's incredibly understanding and strong with communication. Thankfully the issues we've had has only been maintenance related and ACL had taken care of it right away without any hesitation. I feel as though they understand that we aren't just another number, or renter but we are People. People who deserve a warm, comfortable home that is safe. We love it here and we love our relationship with Charles and the ACL team.
Experiencia fantástica: I initially switched over to ACL Property Management because my previous property management company did not communicate to my standards and actually cost me money on my rental property because of a lack of communication on their part. ACL was another property management group in the area so I decided to try them out instead. I worked with Charles at ACL and I asked a lot of questions due to having been burned by my previous property management company. Charles was very helpful and answered all of my questions and made me feel like they would have it all under control and keep me in the loop with any changes. He has been very responsive to my questions concerns over the past two years and I have been very pleased thus far with the services and communication they provide. The tenants I've had seem to like ACL too as the tenants have renewed and extended their lease. Keep it up ACL; great job!
Experiencia fantástica: Charles had handled the rental of my condo in Livermore for 5 years. He have done a great job to screen renter, and there was no any single time of payment delay and the renter maintained the condo in a very good condition. I also let Charles to handle the sale of my condo recently, and he was able to give professional sale advice and sold my condo at the highest bid far exceeding my expectation. Charles is a very professional property manager and sale agent.
Experiencia fantástica: We just moved out of our place and worked with Charles for almost 4 years. Working with him and his team was easy. If anything ever came up at our home, he was quick to respond. Their online tenant portal was easy to use and convenient. The move in and out process was also really easy. Lastly, he is a nice and friendly guy.
Experiencia fantástica: Charles is truly a knight in shining armor! You may think this sounds a bit over the top but you didn’t have the experience of working with my last property management company! Let me explain…in May (2017) after several months of poor communication, dealing with inept employees, and work/repairs not scheduled in a timely manner, I came to the realization that my previous property management company (located in San Leandro) was completely incompetent. I terminated my contract with them when they proved to be utterly incapable of securing a new tenant for my Hayward townhouse. (They were rated only 1 ½ stars on Yelp but I only noticed this AFTER I parted ways with them!) That left me with a vacant property in CA, while I lived across the US in GA. Not a good scenario…I knew I needed to find another property management company quickly and I turned to Yelp to locate a highly rated company that was familiar with the Hayward rental market. As I read the reviews (from both property owners and tenants), ACL Property Management stood out and I called and talked to Charles Lassey to explain my predicament. From that very first phone call, Charles has been fantastic! He explained the costs involved and how their business was structured. He personally visited my property, videotaped it and sent the video to me so that I could see what condition it had been left in, by the previous property management group. In just 12 business days after listing my townhome, Charles had located a great tenant for my property! I am ecstatic with the service that Charles and ACL Property Management have provided to me for the last 11 months. I cannot recommend them highly enough!
Experiencia fantástica: ACL and in particular, Charles Lassey is a top professional in property management. Charles and his team manage two properties for me - we have worked together many years now. Charles always replies to my emails and calls in a timely manner. He always has things under control. He has great judgement, and is a strong advocate for landlords. Charles is a true professional, and knows how to manage properties. As a side note, I have worked with other property management companies, and they all pale in comparison to ACL / Charles. So my recommendation of Charles is based upon a lot of experience with other companies. Charles is the best.
Experiencia fantástica: I have been working with Charles for 2 plus years and I could not be happier with his service and that of ACL Property. Rents collected and deposited on time every month. Phone call's answered in a timely manner and all issues resolved quickly. I would recommend ACL to anyone looking for professional property management! Tom Mcgoldrick
Experiencia fantástica: I had a chance to view several of ACL Property Managements listings for sale and for rent. They are clean and always in excellent showing condition--very impressive! This coupled with the showing technology they use enabling me or any other interested party to view the home on my own schedule really was an added plus! It goes without saying that when my wife and I are ready, we no doubt will be using ACL for our Real Estate and Property Management needs
Experiencia fantástica: Charles, has been my property manager for the last 2 years. The experience that I have had with him has been awesome, he’s always kept me in the loop with everything going own with my property. He was a great property manager that, when I listed my home, I stayed with him. I would recommend him as well as ACL Real Estate & Property Management to anyone.
Experiencia fantástica: Excellent experience renting with ACL property. The move in process was a breeze. All maintenance requests are handled quickly with very little effort on my part. Charles is knowledgeable, prompt and professional. I highly recommend Charles and his team to anyone looking to rent or needing a reliable property management team!
Experiencia fantástica: Charles helped us get our place here in East Bay and he was very informative and is quick to respond to our concerns. He makes sure to resolve any issues as quickly as possible and made our transactions go smoothly. I highly recommend ACL Properties!
Experiencia fantástica: My family moved into a great unit managed by ACL properties. What stood out to me was their use of technology. They are really up to date on getting prospective tenants to view their properties. They make it as easy as possible for you to pay your rent via technology. When issues arise, they take care of it without any hassle. When it became time for us to move on, they even made it easy to move out. If you are in search of a great apartment, check with ACL properties FIRST! You wont be disappointed. Working with Charles and Suzanne has been a pleasure. Make sure to ask for one of them. - Troy D. White
Experiencia fantástica: ACL Property Management swooped in and saved the day for my family. After months of applications and denials when looking for a long term rental for my family, Charles Lassey put my family in the perfect spot. My two high school children were just minutes from school via walking, my Wife was directly around the corner from her local gym, and I no longer needed to commute as the BART was less than half a mile away! I have referred the services of ACL Property Management to others who have had some of the same great results.
Experiencia negativa: Scam like property management company. They would ask you to pay the security deposit without even sending you a lease contract and rush you to approve their holding deposit within hours. They operate 100% remotely and they ask for e-wire payments. Stay away from them
Experiencia fantástica: Charles took over the management of our rental property halfway through our tenancy. We were so relieved to have a conscientious and thoughtful person available , one who always responded in a timely manner. I think there can be a thin line for these professionals who must manage the needs of both owners and renters and this company balances both with grace and an attention to the welfare of all. In this market that is a fine accomplishment indeed.
Experiencia fantástica: Charles help me to manage my rental property for 2 years! I am very happy with his professional service. I would recommend him for anyone to manage rental property.
Experiencia fantástica: Mr. Lassey was extremely professional, detailed, and great to work with!
Experiencia fantástica: My wife and I needed to move to Denver in 2014 for a job relocation and decided to rent our home in Castro Valley. We chose Charles and ACL Property Management after interviewing many firms. Over the last few years - we have been reassured in our decision by the great communication, follow-up and service performed by Charles. Being over 1,200 miles away from our home felt daunting at first. But thanks to Charles, it seemed much closer - and we never once had to worry about the condition or care of our home or concerned about our tenants needs or issues. I do not give recommendations lightly - but this one is easy. If you are close to your home or far away - I would trust Charles and his group to care for your home as if it were his own.
Experiencia fantástica: We have been using ACL Property Management for renting out our house for a few years. Charles Lassey always responded to questions and let us know about issues within a timely manner. I would recommend ACL Property Management.
Experiencia fantástica: Charles Lassey is a wonderful real estate agent, he always professional and knowledgeable of his job. Always willing to response to any Maintance problems and questions. Thanks and stay blessed!
Experiencia fantástica: i have been with ACL management for over 8 years now. simply put they are amazing. they are responsive to both my and my tenants needs. because of them not only i have been able to retain consistency in tenants but also stability in rent pricing. they provide all necessary documentation and are always available/responsive whenever i need them. i would highly recommend them
Experiencia fantástica: Charles was recommended by a trusted friend. Since Charles took over management of my rental property in 2012, I have not worried about the property at all. In fact, the tenant he helped place at my rental property in 2012 has stayed with us for four years (and counting). Recently, Charles helped negotiate new lease terms, and the results exceeded my expectations. Charles is very professional, knowledgeable, personable, and easy to talk to. I am very happy with his management services and would highly recommend him to others. ACL Team - Keep up the great work! :-)
Experiencia fantástica: ACL Property Management was extremely professional and helpful with information and finding the condo I am currently the owner of. If you want quality service with a company that you can trust and depend on, I recommend ACL.
Experiencia negativa: Horrible communication ethic. Never answer calls and simply reply to customer inquiries via text. Conduct business in a very uninformative and unprofessional manner. It's a little hard to speak highly of any business that never answers phone calls. Won't be doing business with them in the future.
Thank your feedback. Its unfortunate you chose to write a bad review after you (and 12 other applicants) got word that another applicant was selected to move into the home in which you submitted an incomplete application. We wish you the best!
Experiencia fantástica: ACL Property Management did a great job in the apartment showing process. They have convenient scheduling system, and it is easy to access the apartment by detailed instruction. The whole process is smooth, and I highly recommend it.
Experiencia fantástica: First time renting through property management company. I didn't know what to expect. I contacted acl property management. They are very professional and made the process effortless. Charles you are the best and I will recommend you to everyone I know
Experiencia fantástica: I am very impressed with Charles Lassey for his highly professional nature and outstanding recommendations in renting out my property in Hayward. He exceeded my expectations in getting the maximum amount for the my property while pre-screening for honest, reliable, and dependable tenants. I am absolutely satisfied with the whole streamlined and no-nonsense process from first contacting ACL, to working with Charles in prepping house for tenants, and then followups with the tenants post move-in. As a homeowner, Charles and ACL Property Management have given me comfort and peace-of-mind that my property is being taken care of, and I highly recommend their services to my family and friends.
Experiencia fantástica: I worked with Charles to find a tenant for my condo. He was easy to work with and did a great job listing the property and screening renters. He did all of that extremely quickly and I was very happy with the results. I would recommend him to anyone.
Experiencia fantástica: Charles is an extremely knowledgeable Property Management professional. He is definitely an expert in his field. He was able to lease out my home in less than a week. He went above and beyond my expectations. Owning a rental property and going through the leasing process can be extremely overwhelming and time consuming. Charles made this experience smooth and easy. I’d highly recommend him if you are looking to lease a property or if you are looking for a place to lease.
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