RealManage Aurora

Experiencia negativa: Horrible management group

Experiencia negativa: Very ignorant management. I received a call that was unprofessional and the woman was very disrespectful, idk how this is a management company with people speaking as they do unprovoked. Terrible experience and my issue was not resolved.

Experiencia negativa: Run, don’t walk away from real manage. Been with them and before them it was Baum Property Management. They literally do nothing and don’t resolve issues or fix what was promised years ago. When we bought our townhome with Baum in charge, new fences were promised to go up in a year. The process was started 3 years and only several homes were touched, 5 years later with real manage in charge our fences are still not up… and they took away the promise of Baum which was to also fix our front porches and made it the owners responsibility. So the owner is in charge of everything now except the fences that are falling over, have fallen over and will never be replaced. $130 a month just for lawn and snow—we get nothing else. The clubhouse is rented out every weekend and where does that money go?! I’ll never buy HOA again. It’s embarrassing to sell our home soon with no fence up. It’ll scare buyers away for sure! You email or call real manage and they give you the run around. They never publicize when meetings are or any changes that happen…. RUN AWAY do not buy a townhome with RealManage as the HOA.

Experiencia fantástica: Real manage is professional management company with many years experience in the community.

Experiencia negativa: I don't even know where to begin. I would give them ZERO stars if I could. Run away from this management group. We have been with RealManage prior to them as Baum. This review is specifically for when RealManage took over. We had a rep, Mike, who was focused on being an Alderman than his job at RealManage. We had to have weekly follow up meetings with him to make sure he completed what he had promised and needed to do. We were about to endure on a large project with our units and instead of guiding us on steps we had to figure it out ourselves. From us talking to construction people we learned we needed professional engineering. I would think a property management group would know when to hire an engineering firm versus a construction company based on the SOW. Not to mention his absences without a back up. We would have to wait weeks before we received answers or even knew if he was out of office. Poor customer service. We then asked for new representation hoping to get better service and it got worse. Our new rep, Loree, has informed us that she does not take phone calls because she is very busy. Which results in emails back and forth, usually more than 3-5 times and as a result information is consistently crossed. When a simple call could have resolved the issue immediately. They can't even prepare an annual budget correctly. We asked for our annual numbers to compare current and future and it was struggle to get that. We want to know where we stand on current rates and how much they increased so we can decide on our annual budget increase or not. How can you decide on a budget without the proper numbers? We have spoke to RealManage management several times about the poor service, the unprofessionalism and ignorance of there representatives. In addition to not withholding their agreement with us. We have questioned on several occasions what are they responsible for if our board does everything. They pretty much just pay our bills. Not always catching mistakes or duplicating charges. They will submit a WO for work that needs to be completed if requested. However we as a board do the same thing when we don't receive a response from RealManage, because we use a telephone and not email. This is just the tip of the iceberg of issues we have had with RealManage. Additionally we are approaching 2022 and they still sends out paper payment books in the beginning of the year with envelopes. What company does not give you an option for an electronic statement or a monthly statement with envelope, if you chose? That is a cost savings in management fees, postage and paper to their customers. I cant wait for our contract to be up with RealManage. They can not really manage property.

Experiencia negativa: Very slow in responding to homeowner issues. No phone number not email address to a direct manager in charge of Springlake. Poorly managed.

Experiencia negativa: We had a water main rupture this Sunday. we called their emergency line and their response was to call back during regular hours. That isn't cool by a long shot. Sooooo... The fire alarm was going off and I called them during business hours this time. They proceeded to put me on hold before I could even talk to a person and then hung up on me after 15 minutes. You guys are the worst.

Experiencia negativa: They suck, the customer service is horrible and you can't get in touch with anyone!

Experiencia fantástica: Mr. Dave is a great manager. He replies emails immediately. Thank you so much Mr. Dave on behalf of Census 2020.

Experiencia fantástica: Thank you David Conforti for working with me to resolve problem with Condo insurance. I know it took a lot of your time and really appreciate your help!

Experiencia fantástica: The work ethic, dedication, and customer service skills of Dave Conforti and his team are nothing less than GREAT and very much appreciated!

Experiencia fantástica: I attended a HOA event and Mike Baum was speaking. I was impressed by his easy to understand plain speak. I asked their firm to bid on our HOA management contract. They were not the cheapest but were able to explain the added value they brought to the table. So after 11 years with the same HOA we voted as a board and made the switch. We wondered why we did not do it sooner. The professionalism, response to questions and fresh ideas was amazing. Board members and home owners noticed the difference and commented in a positive way. We as a board appreciated being able to call the office and have a real person answer the phone. If the person I was trying to contact was on the phone we were called back within a short amount of time. RealManage was also able to save our HOA money on services we had been contracting for years. When we needed changes to landscaping or entrance way repair RealManage was able to respond with three bidders and meetings within a couple of days at our convenience. We tried them out on a one year engagement and then signed a three year contract.

Experiencia fantástica: David Conforti is truly a blessing to work with. I have been an 18 year owner, resident and previous director for Dearlove Codos. I have dealt with several previous managers. Whenever I have had a question/issue/problem; David has been amazing in his prompt, informative, helpful and solving responses. Thank you David, you are a true asset to the residents. Susan

Experiencia negativa: i'm leaving this review more for baum property (not sure if it's the same people still). Baum property is beyond bad, it's more like fascist company. Made 110 unit building to pay $14k each for new balcony railing, which was never discussed with owners. I am sure there was some money floating under the table. They don't respond to emails or phone calls. Dave who is the head of this branch at least, just ignores everyone at the meetings...real pro (sarcasm).

Experiencia fantástica: David responded to my email and questions promptly, it's a great experience working with this company.

Experiencia fantástica: David is very thorough and helpful. He is knowledgeable and quick to respond to help answer any questions.

Experiencia fantástica: Dave C. provided great service in regards to resolving an account issue. As a property owner, it was a pleasure working with him,

Experiencia negativa: I do not recommend, for many reasons.

Experiencia fantástica: Dave our property manager was great and very responsive in addressing issues around the condo we’ve been having lately. Thanks!

Experiencia fantástica: Recently we had an issue at our property. David was very helpful and handled it quickly and professionally. We are happy with the outcome!

Experiencia fantástica: They say a persons character is not measured by the lack of mistakes, but in how they address mistakes. By that measure - David Conforti of Real Manage is TOP NOTCH. I reported an issue I suspected was HOA's responsibility. David responded swiftly to get the facts, had the appropriate vendor visit within a day to discuss the matter and investigated promptly. Later received evidence pointed to a party outside the HOA's realm. During the entire process, David and the vendor handled my complaint with concern and respect - even when my tone might have made a less-than-customer-focused person defensive. Despite having to hear the HOA couldn't help, David did it right! Gotta hand it to them - KUDOS!

Experiencia fantástica: David is very responsive, detailed and a great resource to manage any sized community. Highly recommend.

Experiencia fantástica: Dave is an excellent property manager and very quick to respond and resolve issues!

Experiencia fantástica: David Conforti, AMS, CMCA RealManage Illinois, is very professional and always provides very prompt & courteous service.

Experiencia negativa: Reading through the several reviews posted, it sounds encouraging that residents seem to be receiving improved service as a result of the RealManage acquisition of Baum Property Management. I am hoping someone from the new organization reaches out to me so I can share/resolve the issue that I have been trying, for the last 4 years to address. To that point, I left a message this morning with the Division President, Daneen, in hopes that she can intercede and swiftly bring resolution. Attached is a picture of the seepage that occurs in my crawl space. For the four years I have resided here, this occurs every time it rains. For four years, Baum sent guys out that did nothing but add layers of caulk underneath my front door. This year, under RealManage, additional repairmen have come out. They patched concrete, removed and added siding, caulked above my front door and still, no resolution. Yesterday I called the office and was directed to a "Tom" because my normal Agent, David was on vacation. Tom never called back so I called him this morning and he answered (Rarely happens - Baum mastered the art of sending your call(s) to voicemail and never responding). He admitted he had not taken time to review my message so I brought him up to speed on my issues. He had nothing to offer in terms of resolution. I asked if they should send a waterproofing expert since we have tried several other options, to no avail. His response: "your free to have someone like that come out but we would not pay for that". Incredible response but typical of the Baum Team. At that point, I asked for Deneens contact information and after 2 minutes of stumbling and fumbling, he hung up on me. To his credit, he called me back about 15 minutes later and claimed he accidentally disconnected me. By then, I had already left a voicemail for Deneen.

Experiencia fantástica: The management office is very friendly and helpful. I really appreciate their professional services. They really know how to take care customers!

Experiencia fantástica: Our working relationship with Dave and everyone at Real Manage is always a positive experience. They always supply us with all the necessary information to help us do our job effective and efficiently! Thank you Dave and the rest of the staff at Real Manage! Kim and Dee - Barry Roofing

Experiencia positiva: So far it has been a wonderful experience working with Courtney Felix, formerly from Baum Property Management, now Real Manage. She has been quick to answer my emails/ service questions regarding our home in the Townes of Mill Creek. She responds quick and researches and solves my questions and needs quick. It is great to have her advocating our properties. Thank you Courtney Felix and Real Manage!

Experiencia fantástica: Very responsive to requests for repairs in our HOA community.

Experiencia fantástica: I had an issue where David addressed it promptly and followed up with me after it was done. Great response time!

Experiencia fantástica: Donna is such a professional. I'm glad to have had our Firm establish a relationship over the years with her, and whenever I see her name attached to a document order, I know it's going to be done the right way every time, and that it'll be provided as it should be, whereas some other management companies aren't so on-the-ball. Thank you, Donna, for all your help!

Experiencia fantástica: Barb B., Accounting is a saint. I've worked with her for years as a former Board Treasurer and President and now a homeowner with account questions, she's very patient, helpful and seems to find time to help on an individual basis.

Experiencia fantástica: Courtney Felix is the property manager of the townhouse community into which I recently moved in Naperville, IL She has been a delight to work with--professional, knowledgeable, and exceptionally quick with providing answers. (I have a lot of questions that need answering as I renovate my townhouse.) She provides answers, documents, and board of directors' decisions within days, not weeks or months. That is quite refreshing, and I applaud RMA for having such a pro on board.

Experiencia fantástica: RealManage Aurora is a great management company to work with. They are very professional and knowledgeable.

Experiencia fantástica: Our office always has a positive experience when dealing with RealManage (Baum). Donna Ellison is always extremely helpful in getting information, closing documents and assisting in solving problems when they arise. We enjoy working with Donna.

Experiencia fantástica: Just wanted to say that Kelly Henry has always been very helpful in getting questions answered and issues resolved. We have been in the community since the 4 years and we know that for any issue we can rely on Kelly to help us. Truly appreciate her help and the work she does for the community!!

Experiencia fantástica: I’ve have always had a good experience dealing with Dave Conforti. He responds to questions/concerns quickly, with positive results.

Experiencia fantástica: I have had a few questions for RealManage throughout the year. They have been great at answering questions for me quickly. Today my email was answered within 10 min! They have also handled any maintenance requests very quickly. I am very happy with this association.

Experiencia fantástica: They were quick to return my call and send me the information I was looking for. Very polite and professional!

Experiencia fantástica: We needed to get board approval for work to be done in a short amount of time. Loree King always responded quickly. She was very knowledgeable and helpful.

Experiencia negativa: So far my experience with this transition is less than spectacular. I've emailed them about receiving a bill from another HOA and no response. Almost no communication about website and form changes or the fact that I have to create another account on some third party website to access HOA bylaws which used to be easy to find. The only communication I've received from them was a coupon book to pay HOA fee. Lakewood Creek Montgomery IL

Experiencia fantástica: Baum Property operates the community I live in and has been super helpful. I had to apply to install a satellite dish, and Loree helped me out big time. She informed me when I first submitted my request that there were issues that wouldnt be approved. Instead of jumping through hoops she got me straightened out straight away and it went smoothly.

Experiencia fantástica: Loree and her team are a pleasure to do business with!

Experiencia fantástica: I have been very pleased at the quick response I've received by David Conforti with my concerns pertaining to enforcing our HOA rules. Prompt and very professional!

Experiencia fantástica: Dave always responds quickly and is very knowledgeable. We have worked with him for years and it is always a pleasure!

Experiencia fantástica: Dave Conforti is great to work with. He is very professional and responsive!

Experiencia fantástica: Very professional and reliable operation. You can count on them to get the job done. It's nice to trust that things will just be handled without having to worry or micro manage. Kudos!

Experiencia positiva: Issue was worked out. Please just inform guest of policies.

Experiencia fantástica: Baum provides top notch service to its clients - comprehensive management services in a timely fashion - can't ask for much more than that!

Experiencia fantástica: Very professional, knowledgeable and experienced managers and support staff.

Experiencia fantástica: Baum is truly a professional organization. Their attention to detail and knowledge in property management is 2nd to none.

Experiencia fantástica: kindness, efficiency and great service

Experiencia fantástica: Dave Conforti has been a great resource and works very well with the owners to provide a high level of service. He is a pleasure to work with. Robert Challman

Experiencia fantástica: This company (and RealManage Illinois as a whole) has some great community association managers with years of experience in dealing with condominium and homeowners associations. Combining that experience with the RealManage technology makes this an exceptional company for associations to consider when looking for professional management.

Experiencia fantástica: Always have a prompt response with any issue and able to resolve it quickly too.

Experiencia fantástica: A very professional organization with knowledgeable, friendly staff.

Experiencia positiva: This post was edited as apparently my previously posted issue was the Always Home Real Estate Services. I did get good service from Katrina with Baum Property Management but there were many other times I requested service or followup and was basically ghosted. Often, they wouldn't respond to any emails or calls. Not sure what they did, really. We had an issue with mold in the storage unit for months before it got resolved and I'm pretty sure a different property management fixed it. Also the ventilation in my condo unit was and still is bad and there were lights that would be out the the hallway for weeks on end. Not the worst property managers but I shouldn't have to call and email for over a week for an issue to get addressed.

Experiencia fantástica: Baum Property Management is our association and they are good.

Experiencia negativa: I'd leave zero stars if possible. They send multiple fines for same issue, all mailed on same day. All for an issue that should have been a warning. State they will remove the charge, but 6 months later still fighting it. Randomly get charged a Legal charge out of the blue. Disgusting abuse of "power" and just plain money hungry.

Experiencia negativa: Office staff is reasonably helpful. Property manager is completely incompetent. They gave us a warning for an unapproved shed when we have no shed. Actually had to argue about it.

Experiencia fantástica: As president of the Heatherstone H.O.A. I cannot express how much I appreciate Baum Property Management, especially David Worley. We contracted with them to manage our association three years ago and now the association runs like clockwork. David has made my job effortless. I love working with him and for the first time ever the entire board has agreed to stay on for another term. We literally work on association business less than two hours a month. Prior to Baum Property Management it was about two hours a week. David, you truly are the best!

Experiencia negativa: So rude!!!!!!! I contacted them early this year for a birthday party for July, the lady in charge told me I couldn't not book more than 3 months in advance. However I showed up the clubhouse when it was time during open hours with my filled out reservation request and contract more than 6 times. I also called and left messages no one responded so finally I sent an email and she informed me they were completely booked for July. Now that's not possible or fair I did everything I was told to do and did not receive help. No problem will take my money and party to a facility that is willing to help. I have never been so upset in my life.

Experiencia negativa: We had a foot of snow from Friday night into Saturday morning and management didn't get people out here until Sunday morning to plow when it was already frozen to the ground.

Experiencia fantástica: Whitetail Ridge Home Owner's Association (HOA) has had Baum Property Management helping our association for several years. Their managment fees are very resonable. Loree (with Baum) has been specifically working with our HOA and I have no complaints. She helps us stay complaint. She is very quick to respond and stays very involved when we need her.