Gate City Property Management

Experiencia fantástica: Been here 4 years and their great never have any problems!!!! The office staff and maintenance team is very great I had a issue and they called back the same day for the work order someone was out here the next day he was on time and fast !!!!

Experiencia negativa: The lack of concern coming from this office is insane. Have reached out to this company several times regarding an issue and nothing has been done. Advice to others: do not allow this company to manage any of your properties!!! They don’t care who they allow to rent your home, allow tenants to do whatever they please. Adam who is the “manager” is essentially useless.

Experiencia fantástica: Coming back for a second time, I’m so happy that I found this company this neighborhood is great and they treat me like family over here.

Experiencia fantástica: Stacy and Jessica have been absolutely amazing. They’ve been patient, helpful, and supportive throughout the entire process. They respond quickly and always maintain a high level of professionalism.

Experiencia fantástica: Gate City Property management supports the High Point Community by being a sponsor for the High Point Elks swim team for the past 5 yrs.

Experiencia fantástica: Ashton was great! He helped me get all the answers and information I needed and worked around my time constraints,. Really appreciated it!

Experiencia fantástica: This company has been the kindest and easiest rental company my husband and I have worked with. Stacy has been amazing with keeping up with us and guiding us through the rental process. Adam assisted me one day when Stacy was out of office, but he was very helpful and informed me about anything I needed to know. We originally applied for one home and unfortunately were not able to get that one due to another applicant getting it before us. Stacy instantly helped my husband with finding us a new home. She gave him a list of upcoming listings and they instantly got us in a new home. She is a very sweet and helpful lady.I have no complaints about this company and we are excited to move in to our new home. We look forward to working with them in the future.

Experiencia negativa: Warning: Unnecessary “fees” added towards your account. Pay attention.

Experiencia negativa: Well I just called about viewing a property and they are not very accommodating to potential new tenants. I work 40 miles away and can’t make it till 5pm. So far I haven’t had an issues viewing properties at that time. Apparently with Gate City it’s an issue.

Experiencia negativa: 4325 Cedarcroft Ct Unit 3B is a fake listing it’s been avail for over a year and they just denie your application and keep your money! Be aware!

Experiencia fantástica: Caleb is so sweet and I’ve received great service from Daniel too. Thank y’all for all you do

Experiencia fantástica: We been looking for a place to live in few months but can’t find the right property management unit we found Gatecity property management Thank you Jessica for help us all along she so nice , kind and so patient I love talking with her she explains everything so beautifully thank you so much

Experiencia fantástica: I am a single mother of a 4 year old autistic son and have been a renter for decades. My son & I have been tenants of Gate City Property Management for a few years now and we are so happy with our home. Gate City Property Management is such an amazing rental company and it is a pleasure doing business with them! I can't thank Stacy and the entire GCPM team enough for their kindness and would highly recommend anyone looking for a rental home in the Triad area to check them out! They truly care about their tenants which is a rare find in the property management business! I'll happily remain a tenant of GCPM for as long as possible! Oh, and their maintenance team is awesome and very prompt to take care of any emergency issues that may arise!

Experiencia fantástica: Gate City has been absolutely wonderful to work with. They have gone over and above to find me and my family the best housing for us. We are so grateful for their patience and kindness every step of the journey.

Experiencia fantástica: Best experience renting

Experiencia negativa: My friend is currently staying at one of their properties in which her lease will soon be up (Thank God) she’s complained about so much and have proof of so much PRIOR to moving in (that she was informed would be taking care of and well she’s almost a year in and its been excuse after excuse) she did a complete walk through BEFORE moving any of her items in (got the move in paper work that’s shows she informed them…. It’s in the stash which I have a copy in the event they try to take her to court for prior damages ) so she could have paper trail proof just in the event they try to hold a portion of her deposit. After a while I started doing my research on this company because I’m like no way all these people in the reviews are having similar issues and saying this company is money hungry and haven’t reported it…. Welllllllll come to find out this company isn’t BBB accredited ( across the board) not saying it’s a bad thing but based off these reviews their NOT trustworthy at all because being non-accredited means a company hasn't met the BBB's standards for accreditation, and they haven't made a commitment to adhere to certain ethical and customer service practices, although they are still subject to BBB ratings and complaint reporting. So I’m going say this loud and clear never RENT from any company that’s not BBB accredited.

Experiencia negativa: Horrible. Rude, unhelpful, dishonest. Took over management duties property previously owned by someone else. Refused to give me credit for payments made directly to the property owner. Electricity and water were disconnected atleast three times since they took over the property late last year. Had to file a complaint with the department of Justice which did nothing to help my situation. The phone number provided on the website is one they rarely ever answer. They also aren't good about returning phone calls even if you have one if their agents direct numbers. One agent refused to address ongoing concerns with discrimination on their property. Exorbitant fees to make rent payments on their website. I can't think of anything positive to say about this management company. All I can say is avoid them at all costs. You'll regret it if you decide to rent from them. I can safely assume they must be Republicans if they have any political political affiliation at all because they're crooked as the day is long. This criminal enterprise dba a property management company is as corrupt as Trump. Let's use the example of my friend's rent at one of their properties, which is 650.00, per the lease agreement. When the 650.00 is paid, you find that you're already behind, because you incur a fee of an additional 10.00, a fee that is undisclosed in the lease agreement, a fee that is never mentioned. Rent is due on the 5th. On the 6th, because of being behind by 10.00 from the aforementioned undisclosed fee, you are then charged a late fee of 29.75. All along you're thinking, I'm all caught up. Well, on the 15th, 10days after the rent payment due date you are assessed a court filing fee. Of 125.00. Nobody tells you about these fees, no person from this Cosa Nostra property management syndicate informs you of these fees or their intention to file an eviction with the courts, so you take no action because you assume everything is caught up and you're in complete compliance with the lease. Then you receive a notice in the mail, informing you of a notice of quit. Pay immediately what is owed or vacate the premises. The notice that comes in the mail causes an additional fee for sheriff's delivery, although no sheriff makes the delivery, of 126.25.

Experiencia negativa: I got told they go by net pay instead of gross. So they expect 3x rent net pay. I got denied. I applied for a property in the same building with another agency that was higher than their listing and got approved no problem. Honestly glad I am not renting from them after I saw how nasty they are responding to people’s reviews.i feel bad for the people who trust them to rent their properties because they are turning away people who are good candidates. Obviously can’t read paystubs.

Experiencia positiva: Nice envelope

Experiencia positiva: If you want to know something you better off going in person to the office. Don't be late paying your rent, they will take you to court.

Experiencia negativa: Went to an open house on one of their rental properties today and walked out as quickly as I could. The smell of mold and animal urine was unbelievable. The realtor, Stacy, deferred accountability to the property owner, despite Gate City managing/profiting from the rental. Red flags all over the place.

Experiencia fantástica: i got approved within a week they were very nice and helpful

Experiencia fantástica: Very friendly very helpful and talk good cents very nice people

Experiencia fantástica: Very friendly very helpful talk with sense loving the person who answer phone very nice

Experiencia fantástica: I have rented from Gate City Property Management for over 5 years. From the first time I signed my 1st contract, the staff has been great, especially Adam, Stacy and Gary. Gate City has always provide prompt maintenace when needed. Thank you Gate City for taking care of my rental property needs.

Experiencia fantástica: Great Staff! Fast Process! Me and my family applied, with the help from Gary and the rest of the staff were very communicative and sincere in the process.

Experiencia fantástica: Had to rewrite my review ,I’m honestly happy and so grateful for my new home ! I wanted to find a place in a timely manner and in an affordable range & found just that ! Went to see the house and was approved just in 2 days (way faster than expected ) . There were a little bumps getting moved in but Stacy made sure to prorate my rent to even less than what was initially due for the issues .Gary actually mowed my lawn just because after I already moved in that was so nice I’m super happy I love where I live it’s so spacious with a great yard for my son looking to stay for a few years ! Thank you guys for my home

Experiencia fantástica: I want to publicly THANK Adam, Stacy, Asia (hopefully not misspelled) and the remaining staff for helping my mom find a place to live comfortably!! You all have went ABOVE AND BEYOND to assist her at the very last minute. You made her feel like priority and gave her a chance when one door was literally closing in on her. You all were very honest, professional, and patient with her through this transition of home to new home. We thank you all soooooo very much for giving her a beautiful place that she can rest and relax in.

Experiencia positiva: I originally rented from a private owner before Gate City acquired their properties about 4 years ago. When they came onboard they informed us about quarterly inspections. Although I wasn’t truly open to the idea of them inspecting my living space, the gentleman that comes out is always friendly and fast. Fortunately for myself, Gate City has been graceful with our rental price increase. When they acquired our properties we were paying a really nice price for our space, but they have gradually increased the rent each year with our lease renewal- to reach market value. They are fair communicators and are pretty straightforward with their processes. I’ve been at my address for 9.5 years and I don’t have any complaints. If there is a maintenance issue they’re usually pretty efficient with getting it resolved.

Experiencia fantástica: I have been with gate City Management for 10 years and they have helped me and my daughters get beautiful homes and they have always worked with me and my family tremendously

Experiencia fantástica: I have rented from Gate City Property Mgmt for eight years and counting, and this has been, by far, my best renting experience. The team is always courteous and respectful. When things go wrong, as they sometimes do, my concerns are addressed promptly, and I am always notified if any delays prevent an immediate response. When I signed my lease and was notified of quarterly home inspections, I thought they would be annoying and time-consuming. As it turns out, they are a good opportunity for them to check in with me and see if everything is working as it should be. They have my best interest in mind as well as the property owner's, and it never takes more than 10 minutes. I appreciate that they take good care of me. Of course, I pay rent, but the service I receive goes above and beyond.

Experiencia fantástica: I have been with Gate City Property Management 6 years this September and I love it. The staff are really friendly and attentive. Everything I’ve asked them to fix or repair they make it happen. I’ve never had one bad experience with them. When I needed somewhere quick to move due to my previous lease ending, I applied and was approved quickly and the house was move in ready. I’ve been stuck ever since.

Experiencia fantástica: Nice people there

Experiencia negativa: They emailed me few weeks before the inspection and I never confirmed the email because I never seen it then they call me because there at my door but I’m not home because I’m working they ask me to come let them in but I can’t or I would lose my job and then come to find out they will fine you 50 dollars because you missed the inspection date that they set on there convenience gotta love people that just love to make money I thought they were nice they seemed super caring but I guess I should I known because they wanted to charge 60 dollars per adult for just the application Edit after they left there review 1st lie you never sent me it via message or through nothing other than email 2nd why would he specify to only see my house?? 3rd lie you didn’t call me day of inspection you called me on my porch while my dogs were barking at you I had cameras I could see y’all at my door… 4th I’m not wrong everything I said was truth… We got our full deposit cause we take care of our place I didn’t feel comfy when I was leaving work one day to find the landlord on my porch trying to peek through my windows or something :( glad to be out of there felt like I was being stalked I mean they even had 2 signs put on the trees in our back yard that said 24/7 surveillance Gets better to we were paying 925 a month for 19 curry street and now they got it up for 995 and it’s the same house!!!! Like what!?!?!!! If you see this DONT RENT FROM THESE PEOPLE THEY ARE A SCAM AND THEY WANT YOUR MONEY!!!

Experiencia negativa: They’ll be nice until it’s time to return your deposit & fix things, they rent you an unlivable place then blame/charge you for the damages. BE AWARE! I moved last min so I took what I could find but to charge for damages that were caused due to old age of the home or normal ware & tear is inhumane. This is the same home they just went a whole $100 up on rent as well & NOTHING was renovated! & even thou I constantly asked for them to provide PICTURES FROM THE OWNER showing the damages, I never received them. Also the owner or leasing office was stalking me after moving in for DAYS, the same black truck would drive around the house & park up at night for the first week.

Experiencia fantástica: Very respectful and professional staff. Asia was very kind and welcoming. Quick to answering the phone

Experiencia fantástica: Asia and Brad couldn’t have helped me better than what they did! They were the most amazing part of the whole experience I love my new family already

Experiencia positiva: I decided to change my review because Adam was able to understood my situation, and he was willing to work with me. THANK YOU ADAM.

Experiencia negativa: THESE PEOPLE ARE ENTITLED SPECIFICALLY THE MANAGER, SHE IS TRYING TO MAKE ME PAY FOE SOMETHING THAT THEY DID. THEY ALL UNPROFESSIONAL THEY FONT CAR IF YOU ARE RIGHT OR EVEN IF YOU SHOW THEM PROOF. THEY STILL THINK THAT THEY ARE RIGHT. DONT EVER DO BUSINESS WITH THEM YALL REGRET IT.

Experiencia fantástica: My wife and I moved here from Arizona about a week ago. It was stressful trying to find a rental from so far away without being able to see it (we were very nervous about scammers) but everyone from this company was so helpful and patient with us. Our rental is just as, if not better, than we expected and we already feel right at home. We have had nothing but great interactions with everyone from this company, including the maintenance team.

Experiencia fantástica: Great customer services, wonderful staff. Thank you Ms. Stacy.

Experiencia fantástica: I needed a place to move, quickly. I spoke with Stacy and she made a call to the owner of the property. They were able to offer me a very fair price and had it ready for me to sign the lease the following day. The day I moved in, there was a little water dripping under the sink in the bathroom. Stacy had someone out to tighten it up within an hour. The house is beautiful and communication has been outstanding. I’m glad took a chance and was able tell the difference between the reviews that sounded like personal retaliation reviews and the honest ones (even if they weren’t 5 stars). Great experience so far.

Experiencia positiva: Gary Todd the maintenance guy is great. A true lifesaver. The property owners could have assured we had less problems upon move in though, the plumbing was my biggest issue. Toilets, Tub & sink would all fill with water no matter which you were using. The appliances like the fridge had an odd odor even after cleaning once. The racks in the oven werent a perfect fit so taking them in and out was a problem. Needs insects repellent because we constantly ran into tiny roaches & spiders and mosquitoes inside the home upon move in. Everything is pretty manageable.

Experiencia negativa: Why are you’ll charging ppl $25 for debit card rent payments $10 for money order $7 for direct deposit You’ll are a complete rip off. You even take ppl deposit money. I hope your business end in calamity!

Experiencia fantástica: I am VERY happy with the service I received here. Aside from the professional service I received, they were so friendly that I actually enjoyed the whole process. A+

Experiencia negativa: I rented from them for 2 years. When we moved in they hadn't changed the locks and back door was kicked in from a raid from the police but they changed the locks and door and everything seemed ok until it was time to get our deposit back. According to them one of our fans came with a remote but we never received a remote or had knowledge there was a remote and was charged $175 to replace the entire fan. I have never heard of replacing an entire fan for an accessory. I'm sure a remote was way cheaper than replacing a fan but the homeowner and management decided that a new fan was the best option. The staff is friendly until they are not. I have rented from a lot of places and this has been the worse experience with a deposit I have ever encountered. I wouldn't recommend renting from people who will call you a liar when they need things to go there way.

Experiencia negativa: The front office don’t care about request that has been made. For example my stove has been out since December of last year it’s July now. They are unprofessional.

Experiencia negativa: Very hard to get things fixed no communications and very very poor people management skills especially from one of their employees named Daniel extremely rude and very unprofessional

Experiencia positiva: Bringing this down from a 5 to a 3 for poor communication and customer service. We were told we had a well when we moved in. You're not even able to move in without putting the utilities in your name, which is what I'm used to. I specifically asked again about the water bill/utility and was told we have a well. The Thursday before Christmas my water was cut off at 4:45 PM. Was told by the utility worker that I had 2 hours to get them a deposit before they closed at 7pm and didn't reopen until the following Tuesday; they had received a move out order. Not only that, but this was right before the arctic blast that came through. Surprise $170 deposit a few days before Christmas. I have never paid a bill late in my adult life and this was jarring. Gate City seemed surprised by this. Apparently it was Gate City that put in the move out order WHILE we are living in this rental. I have no issue paying a water bill. I was expecting one when we first moved in. Now they are back charging me for the 5 months we have lived here LOL. Considering i was misinformed from the get go AND they turned off our water with absolutely no communication to us just days before Christmas meaning had I not moved fast we would have not had water for 4-5 days.... I am so disappointed. Glad to have a home. But I didn't appreciate the way this was handled and certainly wouldn't be able to make a recommendation if this is how it goes when they make a mistake. ..... Gate City Property Management has provided the most pleasant experience I've ever had with a rental company. We applied with *several* companies recently and out of all of them, GCPM were the only ones who made me feel seen and heard during a time when the rental market in this area has been on fire. Properties go so fast, there's scams, there's companies who aren't fully transparent with their requirements, will take your money, then request additional information that isn't applicable to your situation, and then avoid your calls and not answer your emails. I have never been more frustrated with finding a rental than I was the last few months. I'm SO grateful we found GCPM, McKenna and Gary (I hope I got these names right) were quick to respond, answered all my questions, and took awesome care of us throughout our application process. I am looking forward to the year to come with them, and maybe more after that. Thanks so much for being amazing!

Experiencia positiva: Basically they are ok, however, if you're an elderly person and not computer savvy you have to pay $30.00 extra to pay your rent. It seems like that constitutes discrimination.

Experiencia negativa: It is hell at gate city they didn't do anything for me or my fiance but a hard time so we decided to pack up and leave

Experiencia fantástica: I have been a tenant at these apartments for almost a year now. I love the staff! They are so understanding for those who struggle from time to time. Travis Perry has helped me with plenty of things throughout my time at this property and I am eternally grateful for Gate City Property Management. I plan to stay leasing with this company for a long time. Highly recommend this rental for those who are looking for a great first time rental!

Experiencia negativa: This owner is acting like a victim this woman was over talking me, tried to tell me i wasn't given the wrong information without hearing what the wrong information was instead of trying to talk to me she was talking at me and started yelling out all of the accounts i previously owed for , everything she said i paid it off matter of fact i paid 10,000 of bad debt off employees can be wrong her employee was wrong and she can't own it. No adult is going to talk over me this is the worse customer service i have ever seen and another employee that work there told me she dont know why Gary told me he was sending me actedit report becaise they dont send them so lied just to get me off the phone i wanted to see what he claim he didnt know was showing up and thay is my right!and he claim this stuff go back 10 years and agin all that stuff had veen paid off!

Experiencia fantástica: Always answers the phones with friendly voices. I’ve only been in my apartment for about a week now and I’ve never experienced such a reliable company like I have with them! Very generous and always there to help! Loving it so far

Experiencia negativa: Would never recommend anyone to rent from this agency. No point in telling the story as by the responses they won't take responsibility for their mistakes or try to correct the issue. Just take my word for it DO NOT RENT FROM GATE CITY PROPERTIES! Not even worth a 1 star rating....

Experiencia fantástica: Travis is the best! He's efficient, responsive (after hours) even when I told him it could wait until he got to work the next day. He's professional and gives top notch customer service as well. Travis escalated my maintenance issue that resulted in action. Even though the maintenance issue will take boots on the ground and couldn't be handled today, the maintenance team provided a temporary solution while assuring me that the maintenance issue will be resolved. The maintenance team were both nice, friendly and helpful too.

Experiencia negativa: I called to inquire about a property listed online. The older woman that I spoke with was horribly rude. She rushed me off of the phone and did not answer all of my questions regarding the property. Not a company I'd want to give my money to.

Experiencia fantástica: The Property management team is very friendly and helpful!

Experiencia negativa: Stay away!!!

Experiencia negativa: None of my repairs are fixed. The management is not at all friendly. They send your lease through email and automatically go up on rent. Very unprofessional establishment.

Experiencia fantástica: Gate city property management are a full service property management company. I moved over to them over a year ago and it was the best decision ever. Instead of worrying about my properties and always having to follow up multiple times for every issue, I now get timely and responsive feedback. Can’t say enough about Stacy, Adam and team in how nice and professional that they are and how they endure properties are in great shape. If you want to maximize your profit u need to switch over to them. For the record I am a type a CPA and I don’t typically write reviews but wanted to make sure I did for this company. Best Steve

Experiencia fantástica: All of my experiences with Gate City Property Management have been very pleasant with excellent customer service. I am 100% confident in their ability to solve the most complex problems. Gate City approaches every problem with the customer being top of mind with every proposed solution.

Experiencia fantástica: You guys are great! It is nice to have you manage our properties with little to no hassle. You also are so good about communicating problems and taking care of issues in a timely manner. I also can almost always get someone to answer my questions when needed. Keep up the good work and we look forward to continuing to work with you! -Sarah

Experiencia negativa: They dont take maintenance seriously. Totally ignored or brushed off for 2 months now.

Experiencia negativa: Absolutely horrible customer service. Called and then told multiple times they will call back.... No return call and no answer for hours. Multiple times they finally answer and then the property was "just taken a few minutes ago". Dont waste your time they clearly don't really care, once there isn't more renters than properties they'll be right back in the gutter. Wish I could leave zero stars. They even are rude in responding to reviews. I did need (and have) a co signer due to a notice to vacate after my business had to close when the pandemic hit last year. Im sure everyone employed at this company has never had any unfortunate luck in life. If they responded to phone calls as quickly as reviews maybe they wouldn't have such a poor rating (*even with clearly b.s. good reviews). Don't rent from them, as horrible as they are to prospective renters I can only imagine how being a current tennant would be. They hours upon hours of calling with no answer, I can only guess how horrible a maintenance issue would be.

Experiencia negativa: Do not waste your time! Called for over 4 hours after not having them "call us back" only to have them answer the phone finally and tell us we missed out by 30 minutes. They're very rude (*check owner responses to reviews to see for yourself) and then they try to act like they "went above and beyond". Do yourself a favor and save yourself the time and headache. Too bad you can't use a negative rating.

Experiencia negativa: The people are rude over the phone and rarely answer the phone, forget about calling you back. If your in zero hurry to rent, enjoy being ignored, and love getting attitude then this is the place for you.

Experiencia negativa: Worst company to ever rent from. Always trying to hit you with fees for every little thing. Went on a month to month lease now they are charging me a extra $50. Since I came out positive for covid and had an inspection scheduled the same day I had gotten tested. Told the guy my results were pending. He couldn't do the inspection so I got hit with another fee. The place I'm renting now has a mice infestation and they are not willing to do anything. I've been trying to move and they keep telling everyone that I'm on a lease and can't release any information. I have always paid my rent way before is due and never complained about anything. DO NOT RENT FROM THIS COMPANY!! The people that work there are awful and rude.

Experiencia positiva: Very kind and professional service.

Experiencia fantástica: Outstanding Customer Service Stacy the Owner is Great

Experiencia negativa: One of the worst companies I’ve ever dealt with. I’ve sent emails for them to fix things in the house numerous times but they never fix them. I was out of town and came back to them cutting my grass without calling or emailing or sending out a letter and they ended up charging me 100+ dollars without notifying me. When I put in my 30 day notice to get my deposit back they tried to charge me almost $200 because the stove on the bottom wasn’t clean and two blinds for the windows. I wilvlNever rent from them again nor will I recommend anyone. Then they will lie and say they send documentation and they didn’t I kept proof of everything that was sent to my mailbox from tracking it online through the postal service. I turned in my keys and the next day the had a for rent sign out and it was rented out that week. So please tell me what work they had to do to that house... they are money hungry

Experiencia fantástica: Best management company out there! Stacy and her staff are the most professional and diligent team to work with for your property management needs. Highly recommend!

Experiencia fantástica: Gate City has been great. All maintenance issues were addressed quickly when I first moved in. They have been friendly and understanding when it comes to home inspections and worked with my odd work hours. I would certainly recommend this company to anyone looking for a rental.

Experiencia fantástica: My air conditioning went out on one of the hottest days we have had and Gate City had maintence come out to fix it, not only did they in a timely manner but they were also very friendly and professional. Stacy and her team at Gate city have always helped with any of my concerns and have been more than helpful!

Experiencia negativa: Gate city tried to evict me my girl and my 18 month old baby claiming we had a cat dog and a extra person living in our home, which was a blatant lie with only 1 person claiming to have seen a dog which was the neighbor's dog and no actual proof of anything. I wouldnt want anyone to have to deal with this horrible place no maintenance gets done, house was supposedly move in ready but has had nonstop issues for a few months and they harass and watch all the apartments nonstop while not even doing anything about people trying to break in to the apartments on top of everything else! Worst place ever. Also this review was edited to the comment from below I have all the emails yall did not give us a chance to do anything or offer to work with us because there is no additional occupant or pet living here that's a straight lie from gate city!!!

Experiencia negativa: I had received an email stating that he was showing the house at 4:00 4/12/2019. I had left work early for this. When I sent an email to confirm that we were still meeting at 4:00 today.I was sent a reply saying the property had already been rented. I was under the impression it wasn't being showed until Friday. Also couldn't they have sent an email stating it was rented. Very unprofessional.

Experiencia positiva: The best rental company I have ever rented from. Unlike Fowler and Fowler who are total slumlords. They fix any issues promptly they were understanding I hate I had to part ways with them. But I will surely recommend them to anyone in the Triad area and around. Great Job!! Felton Family

Experiencia negativa: In response to the owner I full well understand what I signed but if I do what is mentioned in the addendum and it doesn’t work then what am I suppose to do. I did as asked did not work so I reported that back to you staff. Those pictures actually are not old you are more than welcome to send someone out today to confirm that all those are quite current but only if you aren’t going to charge me another “coming out fee” as yes you have responded to issues I’ve had but not all have been completed since that mold is still in the bathroom. On my previous post I am bringing to the attention of all possible peers that these are the things they might look forward when coming into the properties you manage. Since the mold call happened first in April and still dealing with it the a.c unit not working also was the 2nd time it stopped working along with other things I have mentioned and shown pictures of. If someone wants to call me to talk your more than welcome but as I said before with my up to date pictures and all the issues I’ve been having since I’ve been here I’m not willing to pay something that I shouldn’t be, since the fix was so “simple”. I just added another picture of when that mold picture was taken which was two days ago as see as no one has been here I’d say that’s unfinished work. But feel free to keep claiming that’s it’s done.

Experiencia negativa: Well I rent my apartment from them. Have had a horrible experiance. Would not recomend them to anyone. My central air went out. The owners husband called me and said " its not in the budget to fix it until next March" after living here 2 months with no air outrageous power bills due to the broken unit they brought me 2 window units. One for each floor. They run 24/7 to keep it tolerable. Each one is too small for the window and unsecured so it lets bugs in the gaps.. Anyone can remove the unit and climb through my window. All while driving my power bill up again.. Do not rent from them unless you enjoy tossing your money in the trash!

Experiencia fantástica: Gate City Property Management knows their stuff! We worked with Stacy in both selling our previous home and finding our next new home. She was very knowledgable in how to make a home more marketable, offering the slightest suggestions that made the biggest difference to presentation. As a result, we were able to sell our home within just a few weeks time - even while being at the beach for one of those weeks! Finding a new home was more challenging for us, but Stacy guided us through the process with patience and experienced advice. We must have looked at two dozen homes, and she was there to point out the things that we should consider in both the short term and long term. We made offers on three different homes, and Stacy expertly navigated and negotiated the process on our behalf. With her help, we found the ideal house for our family in the neighborhood and school district we desired. We would recommend Gate City Property Management to anyone buying or selling a home in this area. Stacy was invaluable throughout the entire process, and we are grateful to have worked with her.

Experiencia fantástica: Excellent PM Company!! I have first hand experience of several other PM's in DFW, Tulsa, OKC, Waco City Gate continually pushes the bar upward, great team and culture. I highly recommend them for your Multifamily assets.

Experiencia negativa: Do NOT use Stacy as a property manager. She will promise you high rents and then be so "surprised" when the rents she enticed you with to sign a management contract turn out to be juuuuussst a bit too high. So she will "have" to lower your rent... several times to get tenants in there. I had 5 properties I listed with Stacy that she didn't get one person into for 2 full months. Six months later I have only seen $1,000 (out of an expected $18,000) and she cannot account for where it went other than to say I should have put nicer finishes in. I asked out of the contract because it was apparent that she has very little skills or local knowledge in my area and she threatened to hold me to the full contract's term of a year, even though she had 100% vacancy at the time. I am an out of state landlord and I continually get notices from the city and actual fines because of exterior neglect (grass, weeds, bushes) because Gate City Listings does not maintain or work with the tenants to ensure that the home is maintained. I am sure if you have a $250k recently built home that has nothing to update, Stacy might be ok for you. However, if you have an older home it better be 100% renovated and NEVER have anything go wrong with it, or Stacy will tell you that it is your fault somehow. Somehow you are not a "slumload" when she want to get you under contract and inspects the place. But she certainly throws that around pretty easily when you actually ask her to place tenants and mow a lawn of one of your (always) vacant properties. I became so fed up with Stacy and Gate City and never seeing any of my money that I eventually sold the 5 units, mostly so I didn't have to deal with Stacy incompetence, laziness and threats anymore.

Experiencia fantástica: I've worked with other property management companies in the past. Gate City Property Management is by far the best I've worked with. The staff is very professional, friendly and easy to get along with. I would highly recommend them to anyone looking for a nice place to live!

Experiencia fantástica: I have been a tenant of Gate City for many months. I appreciate the great customer service, quick response to all maintenance needs.The application process from start to finish went very well. The staff at Gate City are very pleasant and helpful.

Experiencia fantástica: Wonderful people to deal with. Fair, honest, earnest people who genuinely care for their tenants and their well being. Not to mention their dedication to promote local businesses.

Experiencia negativa: I hate when people dont have the full story of our situation and stereotype us as dead beat beat tenants trying to evade our responsibilities for paying rent we where lat because of our death benefits being re adjusted but no one realized we've been here for over five 5 years and faithfully did our best not to complain and maintain the maintenance on this house our selves because of the good neighbors and safe area.but someone from gate city went to court and made it her priority to express that we have not been paying rent as if we are typical dead beat tenants without morals and values.First of all this house was never accurately inspected.and further more this was built in 1971 and in its original condition with no repairs being modified or updated.".Im appalleld"at the professionalism of gate city management for being advantageous toward the opportunity of getting a client without the surveying aspects of the property thoroughly.....From the grade of the foundation sloaping down hill. does it flood? was it waterproofed.? or how many courses of shingles do you have on the roof.? and will you be able to pay to have the priority concerns addressed.? NO she seen dollar signs and plans for us to expect a rent increase when our lease is up .Please who ever reads this letter dont rent this house unless you get a contractor to inspect it in entirely.because because the house needs major repaires and gate city will have you in court like your ghetto and irresponsible. I make the rent every four days PLEASE.......205 hampton dr highpoint......CC. STATE COMMISSION OFFICE.............................IN response to your threats to my wife at her place of employment arnold benbow and khalil muhammad are one in the same.however in writing i have informed the attorney general office of northcarolina and please be in formed that as a proffesional in your compacity of work. you have a lot of explaining to do.because had you done a proper inspection we should not have to put in a work order .excuse me but these complaints and deplorable conditions is and has been due to a property that has not been maintenance properly, and in my formal opinion this should not be under your management. because youve done a poor inspection.so please no further harassments .or threats for us to remove our comments in your post.......I have identification of who i am ,and arnold benbow is the name i choose to use as a precaution for people who are out there to rip innocent people from there hard earned money.

Experiencia fantástica: Very dedicated and great to work with!

Experiencia fantástica: Looking for a property manager that has high ethics and a desire to provide excellence and professionalism, along with great customer service? Then Stacy at Gate City Property Management is the person for you. Stacy is reliable, fun, and has a "go to" attitude that get the job done!! I would recommend her unconditionally to anyone.