KW PROPERTY MANAGEMENT & CONSULTING

Experiencia negativa: This is the worst property management company I've ever experienced. I live in Venice, FL. Grand Palm, this company is fraudulent for owner representation. They are only in place to collect money / HOA fees and create and extract fees whenever possible. Their service is horrible, they don't help with individual owner needs, and they discount and discredit owner concerns and Issues when they are brought to their attention. They don't even enforce their own community HOA guidelines unless it supports their monetary interests. This group is the worst for owners. Shame on them and shame on Neal communities for hiring them !!!

Experiencia fantástica: Well Managed at all levels.

Experiencia fantástica: A proper customer oriented company. Corporate personnel to line management were thoughtful and responsive

Experiencia fantástica: The onsite team is always polite and professional. They know how to prioritize issues that come up and are quick to address them. I would recommend them to anyone.

Experiencia fantástica: The entire team is first rate. Mari Maya is the ultimate professional, her team emulates her style and professionalism, and service runs without a hitch.

Experiencia fantástica: The KWPMC staff is always sharing information to keep me updated on things happening in our community, Lighthouse Bay, so that we can form a clear, concise response as needed.

Experiencia negativa: Lost over 170 invoices without any real explanation. Vendor payments not made in a timely manner. Property GM plays favorites with board directors. KW President Oscar Borras said he would look into things, then never responded again. I could go on and on...Just awful!!!

Experiencia negativa: Since KW took over our property management our community has gone downhill. The landscaping company BrightView does a horrible job and nobody from KW is doing anything about it. My lawn is currently over a foot tall in some places. When you complain you just get the run around or excuses. I am considering purchasing a lawn mower like others in the community have done. The work her win VillageWalk shows how they treat their customers.

Experiencia fantástica: The KW staff has been great to work with. They are efficient and get projects done without drama. When we have had staffing changes, they are done quickly and KW has found great people that are a match.

Experiencia fantástica: In house staff works well with residents of the community despite the challenges they face.

Experiencia fantástica: Outside team lead by Tina provides excellent service.

Experiencia negativa: I will never purchase a home under KW Property Management and Consulting again. Their slogan, “We don’t just manage, we enhance,” could not be further from the truth. In reality, their management does the opposite. It’s clear their staff lacks training in both customer service and community relations, as their practices are driving our HOA deeper into dysfunction and debt. Living in a KW-managed community means constant scrutiny and an endless cycle of fines and violations. I know I’m not the only owner experiencing this, and I’ve spoken with residents in other KW-managed communities who face the same issues. I’m updating this review because my dissatisfaction has only grown. I have written proof that our HOA president, under KW’s management, runs the community “like a prison.” Any homeowner who dares to ask questions or request clarification is labeled a “repeat offender.” Worse, residents with multiple alleged violations are being denied the chance to resolve them and are instead sent directly to hearings or fined. In my own case, I was found not responsible for more than half of my supposed violations—yet I’m still classified as a “repeat offender.” This is not fair, transparent, or reasonable management. KW Property Management and Consulting, and the individuals that they allow to continue manage communities, do not enhance communities—they diminish them.

Experiencia fantástica: Cinthia is great to work with! She is friendly, professional, and very helpful! Her cheerful demeanor and commitment to providing excellent service is much appreciated!

Experiencia negativa: I deal with KWPM as a homeowner and professionally. It's never easy dealing with them. They are always WAY under staffed. They have a great marketing department but it's a complete mess when it comes to getting anything done.

Experiencia negativa: I live in Verona Walk. Constant turnover. No response to emails. Questionable business practices (deposit refunds). Instead of improving, they continue to get worse. Staff is not engaged in the community.

Experiencia negativa: I own a home in Village Walk Bonita and have been having a billing issue since January 2025. My 1q25 HOA payment check was cashed on 1-7-25 but was never credited to my HOA account. Since then, I have received 2 late notices along with associated late fees/charges. I have contacted the local KWPMC accountant, Kara Blewitt the GM and Rosa (regional manager) on numerous occasions and provided specific documentation showing proof of my payment . They all agree that I paid, but they won't credit my account because "they can't find the money". They "keep looking into it". It's been 3 weeks since I last heard from them. I want my account brought to a current state. Your company HAS the money somewhere and I shouldn't be held hostage. I believe a management company is compensated to work for the residents, not against them.

Experiencia fantástica: Julio Perez Marquez and Luis Markenson were extremely helpful when our guests had an electrical situation in their room at Marco Beach Ocean Resort. Both Luis and Julio were very diligent in their assistance and follow up. A potentially bad situation was avoided and the guests were happy knowing that Luis and Julio really cared.

Experiencia negativa: Did an experiment to see how long it would take to get a work order done. It is now 6 months and counting. I would not recommend this management company.

Experiencia fantástica: I have lived in The Estuary for over 4 years and have had 3 assoc. managers. Amy Criswell is amazing. She handles the business of the property like it is her own. Can't say enough good things aboyt her. Richard H

Experiencia fantástica: As a vendor I've found KW Property Management to be exceptional - professional, responsive, and fair. They communicate well, pay on time, and treat us like true partners. Their high standards and reliability make them a pleasure to work with. Highly recommend!

Experiencia fantástica: I have worked with Amy Criswell from KW Property Management at Estuary at Grey Oaks and it is always a pleasure to work with her! She's always communicating with me regarding quotes, work, and the needs of her community with professionalism and respect. I can definitely tell she cares about the community and residents. I look forward to working with her in the future!

Experiencia fantástica: Amy Criswell is a very attentive and wonderful person. Outworks anybody and gives 100% every time. When I have a question she is there ready to answer/help.

Experiencia fantástica: Amy Criswell and Derek Walker are a rockstar property management duo for KW. They are always a pleasure to work with and we really enjoy interacting with them throughout the year! Keep up the great job!

Experiencia fantástica: We have had a wonderful experience with KW here at the Estuary at Grey Oaks! Amy Criswell is the best! She takes care of everything immediately and professionally! Love her!

Experiencia fantástica: Amazing company!

Experiencia negativa: Have lived in my community for 10 years. The last 2 years we have been managed by KW. Nothing but issues. VERY disappointing. I loved where I live. House is for sale

Experiencia negativa: New as of May 1 in Longshore Lake. We are VERY disappointed in KW as the community in general states in other reviews. Most recently there has been a month long “debate” on getting our app QR code for entrance into the gym on Sundays. They have no sense of customer service even though our HOA pays their salaries. Should be ZERO stars, but one is required to post.

Experiencia negativa: They are doing a poor job with Longshore Lake. They have no flexibility with policies, which has negatively impacted our confidence in them to do what is right for the people in the communities they serve. We started having problems accessing our gym during posted "Fitness Center Hours" but when we brought it to their attention, they said we'd need to pay for a FOB to get access. The problem is on their end and they can't seem to fix it, but they are trying to push the solution (with a cost) onto us. As soon we brought it to their attention, if they couldn't fix it, the right thing to do would have been to provide us a complimentary FOB until they fixed it. Going that route would have been a small cost to the HOA, but would have solved the issue quickly and quietly. They chose the slow and loud method of resolution and it's still not resolved. I don't trust them to do what's right for those who are paying their salaries.

Experiencia negativa: KW management. When they first took over, i tried to keep an open mind. As time goes on they have proven to be a terrible choice for our community. Our community has deteriorated under their management. They are nonresponsive when issues are presented. One star is required in order to post. It should be Zero.

Experiencia negativa: KW has been hired by our current board to take over management of our community. We were promised the same level of service as when we had private management. Instead, we have experienced a high rate of staff turnovers. Staff that had been at LONGSHORE Lake for years left after the takeover. There is no longer a sense of community. Even though staff is in the office, the lights remain off in the office until 8:30 because they don’t want interaction with residents. Instead of incorporating our previous practices which encouraged resident involvement in volunteer committees, they are eliminating them and decreasing the number of individuals who are on the remaining committees. Our restaurant is chronically short staffed due to their hiring practices. How many waitstaff can wait 3 weeks to go through a hiring process? Due to the poor staffing, fewer members are choosing to use the restaurant. Waiting 2 hrs for your meal is generally not acceptable. The LONGSHORE Lake Women’s Club has been in existence 30+ years and has generously donated to both our community and many outside charitable organizations. They raise money through hosting fundraising events. They have been informed that they are no longer able to use the LONGSHORE website for communications or store items within the clubhouse. We are losing our sense of community. There is a good reason other nearby communities have fired them.

Experiencia negativa: I waited in line at the gate for over an hour to get in and see a friend. After going up to the first car I learned that the driver holding up the line was a tenant of over 2 years who renewed their lease last week. She was being denied entry because the gate system wasn't updated and didn't let her car through. After the whole line of people calling the management offices for almost an hour with NO HELP, it was a maintenance man who recognized the tenant that let her in. It is ILLEGAL to lock paying tenants out of their home, not to mention unsafe in the event of an emergency. This lame excuse of a property management company deserves to lose their license.

Experiencia fantástica: Great Management Group. Professional and Customer Service Oriented.

Experiencia negativa: This PM company does not carry out the responsibilities they are hired to do. They skirt responsibility and accountability all while collecting large contractual payments. “A GREAT team providing great services” – they need to reevaluate the core values and train the employees towards executing them. They do not (R)espect customers, there is zero (A)ccountability and they are most definitely not (T)rustworthy or (T)ransparent. After engaging team regarding a disability discrimination situation with the HOA and previous property management team, I was promised by Patrick Truchan and Jorge Lago (COO) that this behavior would end with them. Then suddenly after they consulted with the HOA, they are now continuing to discriminate. They do not think on their own and manage their own staff. They continue to (E )mpower – (the only core value they exhibit) the HOA to rule them. Hire and fire employees, give orders to their staff. I would not even consider this company when you are looking for a new property management company.

Experiencia negativa: KW took over our community last fall and its been a total disaster! We have a restaurant and they have no idea what they are doing.

Experiencia negativa: Have had KW as our management company and it was a mistake. Many problems but Currently we are still waiting on a refund of an inadvertent double due’s payment in the amount of $2,484.50 from September! The staff on cite have been unresponsive and so we are going up through the corporate. Poor customer service and unfortunately they control our entire management! Run away from them if you are asked to consider them to represent your community!

Experiencia fantástica: First time coming as a guest at the Marco Beach Ocean Suites and I have to say it was a wonderful experience. All the employees, especially Adam, front desk, and Charles, beach attendee, were very attentive to our needs and made the entire experience a great one. I did have an ocean front view and my condo was exceptionally clean and had everything I needed. I have used vrbo's in the past and so I would be used to this style of vacation arrangement. I have nothing but good things to say and I would come back here for sure for the same room. I was on the 11th floor and you can see from my pictures it was spectacular. The condo was neat, had plenty of towels for the bathroom, beach bags and huge towels for the beach itself. I was highly satisfied.

Experiencia negativa: They manage my community. They blame the board for things and board blames the management company. Nothing gets done. Also the employees hired to work in office at neighborhood are NOT well trained and their answer to everything is I don’t know

Experiencia negativa: A word of caution to any vendor or professional service looking to do business with KWPMC. DO NOT do business with KWPMC. We contracted to provide services to one of their properties in SWFL Coconut Point. It has now been over 10 weeks and have not received payment for the work completed. There have been many "reasons" as to why we have not yet been paid. All of which are indicative of a poorly managed organization. We will not be doing business with them at any point in the future, and do not recommend that anyone does business with KWPMC. As a small business we cannot afford to pay our staff and never get paid. I'm sorry I had to leave such negative comments but it's only fair to warn others.

Experiencia negativa: The worst they never call back or answer the phone

Experiencia negativa: I live in Lighthouse Bay and we unfortunately have KW Property Management as our provider. The community is undergoing major renovations and KWPM is completely overwhelmed and mishandling it. Projects are months overdue, products are inferior to what was expected, schedules slip almost daily and the quality of the contractors they selected are poor. I know KWPM will say the fault lies with old residents that are on the board but KWPM is getting PAID for their services while the board is made up of members of the community that are good enough to volunteer their time. I wouldn't hire KWPM to manage my sock drawer let alone a large community like LHB!

Experiencia negativa: They are new in Pelican Preserve and we were always top 25 in USA of retirement community …not any more going down fast our best ppl are quitting!!!!! Ppl that have been there for 17 years!!!!!

Experiencia negativa: KW took over management of our community - La Morada in April of 2022. They provided us with a CAM that has never managed a community before. Over the past 8 months our community has really declined. The vendors are not being monitored and their work shows it. Our clay tennis courts are no longer being maintained and have grass growing on them. They do not take help from our community committees. Our social committee members are resigning out of total frustration and therefore there are not very many community events. Over 60 residents sent a petition to the regional VP demanding they take action to either get the onsite management team trained or replaced. It’s been 4 weeks and we’ve heard NOTHING back from them.

Experiencia negativa: Worst management company I have dealt with. Managers don't show up to the property being managed on a regular basis. They do not supervise, manage or review the work done on a weekly basis by the lawn service contractor which by far is our largest expense. They respond by sending nonsense answers to the owners questions. They added more staff and cut management services at our property. Regional managers and corporate executives do not respond to any property management complaints by owners. They completely ignore all the management problems at the property being managed. Awful Company from the top down.

Experiencia negativa: Extremely hard to get ahold of anyone to talk to, they never answer the phone. They forgot (?) to send in our payment coupons, so we have to pay online every time, which adds $10 to our payment and most recently $58 for using a Visa card. Stay away from this company if you can.

Experiencia negativa: The representative in our community (The Isles at Lakewood Ranch) will not respond to emails pertaining to important property and HOA topics. Not a good 1st impression. While he's quick to send out mass community emails, he ignores the residents, or at least me. I'll be escalating our matter to his superiors, but highly doubt my luck will be much better. Looks like KW doesn't really abide by their G.R.E.A.T. moniker on their website.

Experiencia fantástica: The best of the best.

Experiencia fantástica: Happy to be part of the KW Family for 5 years!

Experiencia negativa: Poor Management unresponsive. Never answers office phone or returns residents calls. Graffiti on a wall next to my property in gated community. I have reported it for 3 months they stated it will be taken care of . It is March and it is still there. Who lives in a gated community with Graffiti?

Experiencia fantástica: The management is very diligent in keeping our development looking nice, keeping us safe, helping us, and adding to our enjoyment of where we live. I am very pleased with their work.

Experiencia fantástica: It has been my pleasure to provide our service to a high amount of properties that KW has managed. The managers are ver professional and have a very good consistent approach to vendor management. They are a professional company to work with.

Experiencia fantástica: We’ve had the pleasure of offering our services to many KWPMC managed communities. The managers are professional and have a consistent approach to vendor management. They are a great company to work with.

Experiencia fantástica: Highly recommend!

Experiencia fantástica: Staff extremely professional ,knowledgeable & helpful. Highly recommend to be a part of the KWPMC family!

Experiencia fantástica: I have been a resident of Bonita Lakes for over 5 years and KW has been the management company the entire time. Our current property manager has been in place since May, 2017. Over that time I have had the opportunity to interact with her on a regular basis. I have found her to be very responsive to all resident requests. Our landscape contractor is required to respond and repair a work order within 72 hours of it being submitted to her and she is very good at making sure this happens. She monitors the property and sees to it that it is kept in excellent condition. As the property manager she is required to follow the governing documents of the association and at times must tell residents that their requests are not covered under the association rules. She has always done this in a polite, respectful and professional manner. The KW organization provides all the services that they have contracted to supply and provide support to the property manager with all her tasks. After working with KW for over 5 years and this property manager for over two years I feel they are doing an excellent job of managing the community and meeting all their contractual obligations. I would recommend them to any other HOA.

Experiencia fantástica: So professional and a joy to work with!

Experiencia fantástica: Good and responsive PM company. Village Walk Bonita is a great place to live.

Experiencia fantástica: Great place to live with a excellent property management company

Experiencia fantástica: The company is very professional and a joy to work with.

Experiencia negativa: Disorganized. Shady. Unprofessional.

Experiencia negativa: Horrible, worst property management company I've ever seen in my life. I have five homes in the state of Florida and have been a homeowner for 30 years and I've never seen such horrible Property Management , especially as a homeowners association. As a homeowner I tried to call , evil and left numerous messages for weeks and never received a response. As with all problems at all originates from the community manager, Marcy, one of the rudest worst management persons I've ever experienced in my life, rude, interrupts and most shocking seem to have zero interest in hearing about the problems within her office, lack of communication and incredible non-responsiveness of her staff.

Experiencia fantástica: KWPMC is all about family and service. Great leaders, great service, and opportunities for growth. Keeping your home secure and a happy community.