Ultimate Realty

Experiencia negativa: I’m not one to leave bad reviews and bad mouth anyone but I feel it’s important and my job to make sure that this doesn’t happen to anyone else. I hired Susan as my property manager . In the very beginning she pretended to care to reel me in and hire her. Once I signed the property management agreement she took her mask off and showed her true colors. She went to the property in the very beginning to change locks and place her lock box and claim her commission property of course . After that ABSOLUTELY nothing else occurred. Almost 4 weeks later going on a month and she still hasn’t touch downed on the property. Never did any minor fixes or repairs, ignored all my text messages and phone calls for weeks at a time . Never advertised my property . When I tell you she did nothing I mean absolutely nothing but put her lock box in the beginning to claim her commission property . Left me completely hanging . This woman has caused me stress anxiety anger rage and depression. When she finally decided that she had some spare time all she said was that she was sick, mind you she also told me she was teaching a class before hand, Not even an apology. Please guys if you needed a sign from god this is it, don’t hire these people. They don’t care about your asset or investment. I even called up the office and never got a call back either. I finally fired her and found the right team. God is good all the time. I’m conclusion stay away they are not a property management team . They are just simply real estate agents nothing more .

Experiencia negativa: My lease was from 3/2019-2/2020 .. i paid my balance to zero 1/07/2020 and informed them that i was not renewing my lease.. upon me checking case net they put an eviction in my name with a filing date of 6/2020 stating i owe them $7000 then updating it to $9000! DO NOT DO ANY BUSINESS WITH THEM

Experiencia negativa: Awful!! This company is the absolute worst property management company I have ever had to deal with! Unprofessional to say the least! To have any issue addressed in a timely manner is an actual joke! Have not had a shower since May 1, 2023 ok and to current still not fixed!! Ridiculous!!

Experiencia fantástica: We’ve had a great experience with Ultimate Realty, especially with Lisa. She’s responsive, helpful, and always ensures maintenance issues are handled quickly. Her clear communication and proactive approach make everything seamless. Highly recommend their excellent service!

Experiencia negativa: They don’t tell you if the place you stayed 5 years ago is vacant now that that counts as you having no rental history even if you have your receipts. Good way to make money without having to actually rent the place. If I’m paying you $70 each to check my history you are being paid to do leg work too. The history is valid your attempts to contact the previous owners wasn’t.

Experiencia fantástica: Since the switch, I've had a great experience with you all. Issues prior to the switch most have been resolved. The technicians that have been sent out, has resolved first time. So far, I'm pleased.

Experiencia fantástica: Lisa has been the best to work with. Everytime there has been an issue it was fixed in 24 hours or so. Hands down this has been the best service and process I’ve had while looking and leasing!!!

Experiencia fantástica: I APPLIED FOR A RENTAL HOME WITH ULTIMATE REALTY, A PROPERTY MANAGEMENT COMPANY AND FOUND THE ENTIRE PROCESS TO BE STREAMLINED, CLEAR AND SUPRISINGLY STRESS FREE. I RENTED THE HOME FROM ULTIMATE REALTY FOR 3 YEARS AND HAVE ALWAYS FOUND THEIR ATTENTION TO ANY PROBLEMS TO BE PROMPT AND PROFESSIONAL. ONCE MY AIR CONDITIONING UNIT BROKE IN THE MIDDLE OF JULY AND I WAS ABLE TO CALL AN AFTER HOURS NUMBER . THE NEXT MORNING THEY HAD ARRANGED FOR SOMEONE TO COME OUT TO REPAIR. I HAVE FOUND THAT RENTING A PROPERTY MANAGED BY ULTIMATE REALTY TO BE IDEAL.

Experiencia negativa: They were awful to deal with. Allowed the neighbor downstairs to harass me and make false complaints. Multiple other issues too. If I get a nasty response from them for making this review I’ll post the pics and documentation of the truth I’m telling. one day they’ll be sued.

Experiencia fantástica: I've been renting through Ultimate Reality for almost four years now. They are awesome. I receive quick responses for my work orders. They do a great job of communicating and getting things done. My experience with the whole team has been nothing but awesome. Thank you Ultimate Reality.

Experiencia negativa: Very slow moving and lacking communication. It took a month following closing for them to even go look at the property. 2 months to take care of the issues found. Another month to schedule the city inspection. A couple more weeks before we found out that it would be out of my budget to fix all the things on the inspection, at which point I decided to sell. Really disappointed because they came highly rated and I expressed to them beforehand how frustrated I was with my current slow moving manager. Nice people though.

Experiencia fantástica: I have had a great experience with Ultimate. They have always been very professional to work with and timely with repairs or service calls or any other issues that have come up. Couldn't recommend them more.

Experiencia negativa: They are not standing up to the agreement between them and myself. I pay my rent every month I'm on time with my rent and they will not fix anything. So in a couple of months I will be gone. They are taking advantage of people . And I am not one to play with

Experiencia fantástica: I'm going into my third year with this agency and I still feel as I did two years ago. This is a very, very positive experience. My life has elevated so much since moving here. I moved here to regroup and Ultimate Reality has given me the space to created the environment that's conducive to me so that I can achieve what I need to get back on my feet. I highly recommend them to anyone. UPDATED: upon ending my lease due to family related issues... I had the best experience living on one of Ultimate Realty properties. I lived on the property close to 3 years and it was a very good experience. When I moved out, I got most of my deposit back. The portion I didn't get back was very fair. The ONLY not so good experience I encountered was the final walk through. The man that conducted the walk through was not very nice. He wouldn't speak despite me trying to be friendly and generate a small "hello" at minimum. He slam the doors as he open the cabinets to check them. I was so very uncomfortable. I was a victim of domestic violence and this triggered me to the point I walked out of the house in tears. He was the ONLY thing that ruined my great experience. I would most definitely rent from them again. I would just never do the walk through alone again.

Experiencia fantástica: Awesome property management company! Lisa is great to work with. Maintenance is always very fast to resolve issues. Great experience Overall.

Experiencia fantástica: I leased a house through Ultimate Realty for almost 5 years. The entire experience was wonderful and I would recommend them without hesitation. They were always quick to respond to any situation and went out of their way to assure that any issues were taken care of quickly and properly.

Experiencia negativa: Tiffany completely wasted our time, they will not let you proceed if they don’t have this vague rental verification form filled out from EVERY landlord you have rented from. Mind you company’s change, are bought out by other company’s and private landlords are hard to reach. After having four valid rental verifications from my significant other and I she would NOT let us proceed because ONE landlord who scammed us out of money and we have a court case pending refused to complete the rental verification. Tiffany was very well aware of that landlord and the situation, but she insisted on reaching out one more time as if he was going to respond after we sent her screen shots of him basically telling us he was refusing to help with verification when he scammed us! We literally did everything we could possibly do, rather than working with us and exploring other options she insisted this form needed to be completed in order to proceed. These people just like to waste your time, are not open to helping you out or offering you other options to assist you in finding a place to stay. Completely unprofessional and disappointing.

Experiencia negativa: if you got anything showing on case net don’t even waste yo $45 for the app, even after me telling them it was paid off in a bankruptcy she gone say the balance have to be paid.. like what? Makes no sense! For one yall shouldn’t even be checking case net..it ain’t show up in a credit check and if I still owed them 7 yrs later dnt u think my checks would be garnished by now??? Should of included yall do case net checks and go solely off them when doing the application process so people wouldn’t have to waist their time or money!!! Thank youuu!!

Experiencia negativa: I live next to a property they own. I've been here 20 years neighbors always cut lawn. This company won't let the tenants cut it. This company waits 3 and 4 weeks to cut it. When they cut it its so high + the size of the mower blows more grass on my ac unit than a hose can clean. I have to remove the housing. Thisgetting very frustr

Experiencia negativa: Do they accept section 8

Experiencia negativa: Good luck if you choose them. I been without a shower for 3 weeks.

Experiencia negativa: The AC unit went out and Ultimate Realty took forever to fix it. The house was reaching temperatures of over 110 degrees and they offered no accommodations while we waited on them to fix it. The entire basement flooded and when their technician arrived almost a week later he said the pipes were just old and messed up, there was no objects stopping them up. So even though Ultimately Realty was found liable and accepted total responsibility for the pipe rupture and flooded basement they didn’t compensate me for all my furniture that was damaged due to the flood including a brand new washer and dryer that was broken due to the the water damage from the flooding. Ultimate Realty is a Slumlord and a money shark. They don’t care about you or your family. Do not rent from them.

Experiencia fantástica: Agree

Experiencia fantástica: I have been with ultimate realty going on 3 years now and I haven't had one problem.. anything that's messed up they fix it within 24 hours and they also work with you.. wonderful company to lease from..

Experiencia fantástica: I read some negative reports but I can't say anything negative. I've been waiting to see if I will have issues with this company but I honestly don't have anything negative to say. No place a person moves in is going to be 100 percent. But realistically I live in a great neighborhood and the house I'm in is satisfactory. There are some small, very small issues that I can take care of. I moved here to regroup and get my life on track after leaving my husband after 20 years of marriage. This company has been a God sent for me. They work with me when they can and this is my second year with them. First time I've ever had to rent and it's been a very positive experience.

Experiencia fantástica: Have been renting from them for about 7 months, AC unit stopped blowing cold air in the middle of the night and they had someone here 2 hours after I put the request in the next day. It was 86 degrees in the house so I am extremely grateful. The maintenance man was very friendly. Would recommend this place to anyone.

Experiencia negativa: My wife and I met with Tiffany Gerling (the owners daughter in law) at a rental property they were showing about a month ago. The space had a lot of square footage but was pretty outdated for the price they were asking. We shared a few reservations and she asked us to give her our expectations. We replied either they could lower rent and we would perform some of the updates and renovations needed, or they could perform the updates for the pricing they were asking. She was very positive and said she would work with the owner and go back and fourth to work out something for both of us..... cool, right?.... she said she would call us back in two days which would give her time to speak with the owner. 2,3,4 days went past and nothing said. I texted her (which was our primary communication). No response. Waited a couple more days... everyone gets busy... texted her again, no response. Waited another day and called her and left a voicemail. I never received a response from her to this date and that was 4 weeks ago. I don’t get it. Just text or call back and say that you weren’t interest in us as tenants or that the owner wasn’t interested. It’s really that simple and is a very common courtesy. It turns out to be a good sign because if this is how they treat people, I would not want to deal with them in a rental situation.

Experiencia fantástica: They are great, if I have a problem it's taken care of right away.

Experiencia fantástica: Everyone at ultimate realty took the time to get to know us and our home before they sold it. And they immediately set up multiple showings and open houses. We had countless people come look at the house within the first week after we put it on the market. The staff kept us updated by email/text/phone about anything and everything that went on during the selling process. They always asked for our permission, but they were also available to give us advice about what they would do if they were the homeowners. They’ve obviously had a lot of experience selling homes, and were very professional! Getting the house under contract was seamless – they made it so easy for us. We originally hired a different realtor to sell the home, but after having it on the market for two months without so much as an offer, decided to look elsewhere. That’s when we found ultimate realty – and I’m so thankful that we did! They did an excellent job from start to finish and I would recommend them to anyone!

Experiencia fantástica: I've never had a bad experience with ultimate reality. I put in my maintenance request and always get a quick response from Tiffany and action. She is very professional

Experiencia fantástica: Samantha has made my entire experience with Ultimate Realty extremely pleasant and efficient. She never had an issue with answering the tons of questions I had :-). She is an absolute pleasure to work with. I have been very pleased with this company.

Experiencia negativa: Do Not use Ultimate Realty. Waiting for them to get the mess together and trusting them left me homeless after putting in my 30 day notice to move after telling them my lease was up Dec.31. The property continuously failed inspections at 2419 Shannon. Samantha told me Jennings wanted them to redo the whole house and they couldnt but it went right back up on renting sites... I did get my deposit but not my app fee of $50 being disabled that's a lot of money to take from someone on top of making them lose their place to live.

Experiencia negativa: Do NOT rent from this company!! You will not get the benefit of quality service for what you pay in monthly rent. We're paying $900 per month rent for a complete DUMP! Have had nothing but problems since moving into one of their homes and staff is extremely laid back about repairs. Repairs end up being "patch job" because this company is only interested in making money. They could care LESS about the tenant. Currently I'm having a serious plumbing issue (can't bathe or flush toilet due to sewer blockage). Maintenance sends out drain company and less than 24 hrs later, standing water and sewage in basement for 2nd day in a row. And this lousy company says they're unable to get anyone out until tomorrow. Meanwhile, I can't take a shower or use the bathroom in a home that only has ONE bathroom. Icing in cake, they tell a family of 4 to limit water usage until they can get someone out here....really? Maybe it's just me but how do 4 ppl limit their water usage when at some point one of us is going to need to use the bathroom? But we are partly to blame when this is what you get when you rent from a company that waits until the day you move in to advise that they need to replace the refrigerator. Which took them a week to do!!! If I haven't made myself clear, do NOT rent from Ultimate Realty. They don't care about their tenants!!!

Experiencia negativa: I've been at one of the properties for a year or so & during the summer the air conditioning unit kept breaking... Leaving me & my children in a 80° house .... Now it's the furnace isn't working & its 40Below every night. I was told we have to wait 12 Days for a part. No Heat, freezing house. Now one of my children have a Cold & the other is Getting sick.... I hate seeing my babies sleep in coats... SmH.. Not OK!!!

Experiencia negativa: The saddest excuse for a reality company. Very prejudice, properties are ran down, they have no sense of urgency for repairs. They will steal your deposit money. Rent with another company.

Experiencia negativa: This company is trash I been a house since september and my maintence issues still arent fixed they give you the run around they add fees to your portal for mistakes they made every month its a different fee on top of my rent I put utilities in my name and the home owner took them out on several occasions is outrageous high for a dump house I cant wait til my lease is up

Experiencia negativa: Basement completely flooded and I can't get a call back.

Experiencia fantástica: Ultimate-Realty is a fantastic organization to deal with, they are fair, and very understanding. I had a situation come up that they handled with dignity and professionalism, I definitely recommend them for any rental considerations.

Experiencia positiva: Well i have a hard time getting through to them they don't return your call smh

Experiencia fantástica: I've been a tenant of Ultimate Realty for almost a year now. In the time I've lived in this house, I have been in awe of how responsive Ultimate Realty has been to any issues with this house. When I moved in early last summer, there was an immediate issue with spiders -- and I'm terrified of spiders! An exterminator arrived within 24 hours, and the spiders were gone. I have dogs, so needed pet-safe treatment, since one of my dogs had a seizure disorder. I was so appreciative of the guy who came; he assured me that what he was spraying was pet-safe. I also had a plumbing issue last year, the drains were running slow, and that was immediately taken care of by a plumber who arrived within 48 hours. Just recently, the sewer backed up into the basement! I just happened to go down there late at night to do some laundry, so caught the problem really early. I put in an emergency work order late that night, and the drain guy was knocking on my door shortly after 8am the next morning. It was a blockage at the street that caused the problem, and it was resolved within a few hours after his arrival. And the latest issue was a problem with massive heating bills. Ultimate sent a technician to check the furnace, but I told them the problem was in the attic, since the snow melted off the roof within hours. And so it was! There was NO insulation up there at all!!! The attic was insulated within a few days, and the difference in the house has been dramatic. I guess what I'm trying to say here, is that every single issue I've had has been handled very professionally, and resolved very quickly. The entire team at Ultimate Realty has been incredible in handling all of my needs, and I'm very happy with how well they've taken care of each issue that has arisen here. From the boss on down, they are an impressive group of people, and I can't say enough about them. GOOD people, GOOD company, and I'm really glad I live here and have them to take care of things for me. Many thanks to everyone at Ultimate!!!

Experiencia fantástica: These guys are top-notch. They handle everything and make being a landlord incredibly easy. My only regret is that I wish I had found them sooner.

Experiencia negativa: The company is a fake they had me sign a lease then said that I couldn't move in BEWARE OF SCAM

Experiencia negativa: My lease was transferred to these people, unfortunately from people who I had done business with previously and had a good relationship with. After submitting several maintenance requests online and not hearing back on it, I received a letter (the first letter from them about this matter) stating that if they did not get a response from me in 30 days the ticket would be closed permanently. Come to find out when I called in, left a message with my work number and they called back, they had the wrong number on file for me. But, I had the opportunity to give them my correct phone number with the info sheet they sent out to me when the lease changed over? No no no, how was I supposed to know there was a wrong number on file and it needed to be changed? That's illogical. They sent me a text about it the maintenance issue, but from a line that could not receive texts back. But wait, they sent me a text but had the wrong phone number on file for me? I submitted a request online, and I couldn't get an email back? And the phone call I received regarding the misinformation and to set up the maintenance (for roaches, btw) was under the tone that I was in the wrong. That I did something wrong here. Unacceptable. No one should have to live with these things nor receive a rude call to let you know what you did wrong in requesting service about them. Let's turn the tables. Let's take all the bugs I have, give them to someone on their staff, and then I'll give a lackluster effort in trying to contact them and send a letter saying that I'm interested in just writing it off like it didn't exist. Honestly. Seriously unimpressed with these people. I would hope that someone of influence within their organization figures out how to make this right.

Experiencia fantástica: Very responsive to tenant needs. The online payment system is convenient. We haven't had any problems with them.

Experiencia positiva: Reliable and easy to work with. The monthly and yearly reports are very helpful. Everyone I've worked with was friendly and made sure I was happy.

Experiencia fantástica: Ultimate Realty has always offered the best of service to me as a property owner. I travel to Texas every week, and I can't be around to help my tenant with issues all the time. Ultimate Realty really helps with taking the stress away from me. When I was a kid, I never said that I wanted to be a landlord. With Ultimate there for me, I don't have to be. They really are great at what they do, and I appreciate having them there for me.