Oz Accommodations

Negative experience: STAY FAR AWAY FROM THIS COMPANY! I’ve been renting from this company for over nine years, and I’m writing to warn others about their predatory practices. They will take advantage of you financially when you give them a 60-day notice to vacate. Currently, I’m under contract for a new home and have a 60-day notice that I’m moving out after nine years. Every renewal offer I’ve received in the almost decade I’ve lived here has included a month-to-month option, which is a couple of hundred dollars more per month compared to the 12-month leases. This is fair, but they’ve denied me the month-to-month agreement even though it’s been offered with every single renewal offer they’ve sent me. They will take advantage of your financial vulnerability. I’ve never once been late on my rent in the almost decade I’ve been here, including during the peak of COVID. I’ve always provided due diligence when it comes to maintaining the property and informed them of any potential home issues. I’m ashamed to have profited these con artists all these years who prey on the financially vulnerable. Please listen to the negative reviews of this company because they will nickel and dime you every chance they get. This company is the epitome of corporate greed. I’ll update this post after I officially move out. I must add that the maintenance men and contractors they’ve sent have always been great.

Negative experience: Stay away from this place that only cares about taking your money. They asked me for a bunch of stuff for days straight (there is nothing that would keep them from not approving us our credit scores aren’t that high) but income and records are perfect, and I was sending them everything they needed. They leased the house I wanted to someone else claiming they didn’t receive my employment verification even though I have proof that the email was sent over a week ago. So unprofessional thank goodness this was a sign from god to stay away from this shady company I should’ve listened to the reviews. Also just Realized This is probably a scam because how are you going to claim that all you needed was an email even though it was sent to you.

Fantastic experience: They have great communication and are very efficient. The property we looked at was well maintained and fairly priced.

Negative experience: Terrible company. Poor communication. No help on issues with the rental home. Overpriced. And now requiring a “home inspection” that has cost me an additional $80 and will cost time off work to facilitate. Do not recommend. Slum lords.

Fantastic experience: Oz Accomodations has managed my property in Plate City, Missouri for 20 months now. They are a professional organization with a great team. They are honest and when my property was vacant recently, their marketing program was solid and efficient and found a tenant within 30 days. They actually did what they say they would do. Their maintenance costs are reasonable and you will get paid on a timely basis every month and receive your 1098 statement timely too.

Fantastic experience: I want to thank Selena for getting my family into the home we love. I appreciated her quick replies and guidance despite being remote. Something you don't find these days. Thanks Oz and Selena!

Negative experience: HIGHLY do not recommend this company. I applied to one of their properties and got led on just to get let down. I wish they would just be honest and upfront on whether you get the property or not. Leasing agent Patricia was nice but was no help. Not interested in hearing from this company ever again

Negative experience: My wife and I have been renting one of their houses and the foundation has started moving which has caused holes and cracks where bugs can and have been getting in they have done nothing about it and we’ve called their maintenance department multiple times about this issue. It also seems like this bug issue we have has been a build up of multiple years.

Fantastic experience: I cannot thank Selena and her team enough for helping us with a major transition in our lives. They were all kind and considerate of our situation and helped with every step of the way making it this move in my Wife and I’s life as easy as possible.

Negative experience: Terrible experience

Negative experience: I have been a resident for over 6 years with this company… and they are horrible at communicating and dealing with major issues with the property. It took them years to fix problems with the property that we had since day one. The Finance Manager, Casseopia is the worst individual I have ever dealt with in customer service… She thinks just because she sends an email out, that is suffice for communication. She only wants to talk over you and needs serious communication refresher course and be retrained. They are only concerned with the bottom dollar of collecting money and never putting back into the home. Horrible company and beware!!

Negative experience: Do not rent from this company. They are very negligent. They waste your time and money. They charge you for maintenance fees $10 every month. After paying $120 for they year they come “service” your hvac system all to use your own filters to replace it. They are not worth the hassle. They’re always switching managers so the management is completely garbage. They’re just there to rob you of your money. I’ve sent multiple emails and they never reply. Save your money go rent elsewhere.

Fantastic experience: Extremely happy with Oz acc! They’ve been easy to work with, always quick to respond, and really on top of things. Anytime I had a question or needed something fixed, they took care of it without any hassle. Definitely one of the better property management teams I’ve dealt with.

Fantastic experience: Oz Accommodations has been managing a rental property for me for >10 years. This has including screening tenants, being the primary contact for any maintenance issues and handling rents/fees/taxes. In the time that I have worked with them I have only had 2 sets of tenants - I credit this to their skill in finding the best tenants and supporting them in a way that encourages them to stay in the property. If you're having difficulty selling a home, consider allowing Oz Accommodations to manage it as a rental property, you won't regret it!

Fantastic experience: They found me the perfect home and made the move-in process smooth. Couldn’t be happier!

Fantastic experience: team at Oz Accommodation is always friendly, professional, and quick to respond to any questions or concerns. they're positive attitude makes working with them a pleasure.

Fantastic experience: I have been consistently impressed by the exceptional quality of the maintenance service provided. The team's warmth, responsiveness, and attention to our needs and requests are truly outstanding. I am deeply grateful for the outstanding service you offer. for the outstanding service you offer.

Fantastic experience: Buenardo el equipo de Oz!

Fantastic experience: I received great attention from their team, specially Daniella. She was always quick to respond to all my questions and very nice, always provided the information I needed.

Fantastic experience: I’ve been with Oz Accommodations for several months now, and so far, everything has been going well. The apartment is in great shape, and the team has been very responsive to my requests

Fantastic experience: Recomiendo al equipo de Oz, especialmente a Daniella que me brindó toda la información necesaria y siempre fue muy amable

Fantastic experience: Daniela provided me an excellent service and was very attentive and very kind in answering my questions.. Thank you Daniela .

Fantastic experience: I wanted to take a moment to express my appreciation for the outstanding service and professionalism displayed by your team. Your attention to detail, responsiveness, and commitment to ensuring everything runs smoothly has truly set you apart. It’s evident that you prioritize the needs of both tenants and property owners, creating a seamless experience for everyone involved. It’s a pleasure working with such a reliable and dedicated real estate management company. Keep up the great work!

Fantastic experience: The attention of everyone on the team is always very attentive and professional

Fantastic experience: I’ve been renting with Oz Accommodations for over a year, and I couldn’t be happier! The place is well-maintained, and whenever something goes wrong, their maintenance team is quick to respond.

Fantastic experience: Oz Accommodations has been amazing from start to finish. They helped me find the perfect home and made the process so easy. The maintenance service is always quick and reliable, ensuring everything runs smoothly. Truly impressed with their professionalism and care. Highly recommend!

Fantastic experience: Me ayudaron mucho cuando me reubiquéis de Mexico a aquí en Estados Unidos, no hubo problemas durante la estadía, estoy muy agradecido con ellos

Fantastic experience: I must express my sincerest admiration and gratitude to the maintenance team at Oz accommodations. They have been absolutely exceptional in their attention to detail and dedication to keeping our property in excellent condition. From day one, they have been proactive and responsive to our needs, always willing to resolve any issues or concerns we may have. Their professionalism, efficiency, and kindness have been impressive. In particular, I want to highlight the excellent communication and follow-up they have maintained with us. They always keep us informed about the status of work and solicit feedback to ensure we are satisfied with the results. In short, the maintenance team at Oz accommodations is truly exceptional. Their dedication, professionalism, and attention to detail have been instrumental in keeping our property in excellent condition. Thank you for your outstanding work! Rating: 5/5 stars Recommendation: I highly recommend Oz accommodations to any property owner or tenant seeking a reliable and efficient property management company.

Fantastic experience: Lovely time spent here, 10/10

Positive experience: We have rented through Oz for almost 3 years now. I am impressed with their emergency maintenance services and their office staff is kind and helpful.

Fantastic experience: The team is professional, responsive, and always on top of things. From tenant screening to maintenance, they handle everything efficiently, and communication is always clear. Highly recommend them!

Negative experience: So this company sucks I moved in on December 9th 2024 my stove doesn't work my furnace isn't working properly The thermostat keeps malfunctioning Even after the maintenance man replaced it They told me my stove would be replaced after the snow storm but nothing I wish I would of read this reviews To anyone in KCk area DO NOT RENT FROM these people they are not worthy I'm currently looking for a lawyer Imagin going through a snow storm with one eye on the stove working and your thermostat just shuts down when it feels like it , I will post about them on all my social media accounts with LIVE FOOTAGE

Fantastic experience: Does anyone have contact info for a paige ross? They left us a bad review with no context and we can't get ahold of them.

Negative experience: Strongly do not recommend! They seem to think they can operate in between the lines of what’s legal and what is not. If you area vulnerable person you will be taken advantage of because they think they can operate and do whatever they want to people without repercussion. My complaints will be filed with appropriate agencies to investigate this property management company

Negative experience: Do not rent from this company. I REPEAT. Do not rent from this company. I am glad I read reviews before hand. I was interested in renting a house but when I walked it, nothing was ready for move in, AND read “as is” on their description. They have a 1 star in BBB. Terrible company.

Negative experience: Had a scheduled viewing, never got a code. Got to the house and there was trash, old clothes, and broken windows. Not sure how this qualifies as move in ready or even viewing ready. Now that i see all the other reviews, the universe was doing me a solid.

Negative experience: Being a Professional in this industry over 15 yrs. I DO NOT recommend you rent with them. Update: Second update-6/14/24, they charged us to mow the grass, which we did the day before move out, stained/damaged appliances that we have proof that is shows on the inspection form that we marked it on move in. We wrote there were stains and damage already on the carpet and we got charge to clean the carpet and we hired a professional to clean. Yeah they will get over on you. You do all the work and they charge you and pocket the money. 6/14/24- Manager/Owner has yet to reach out as requested. Emailed finance dept. they emailed back stating to reach out to the dispute committee. Stating instructions is on paperwork- paperwork that we have yet to receive. Her we go with the going in circles. WARNING DO NOT RENT. I do not recommend this place. My sister and I moved in at the end of December. We applied in a timely manner and wanted to move in, in the time frame that they offered the one month free. They stated the owner can not accommodate the move in date because they have to get the place ready before we moved in. So then they offered 1/2 month since we would not be moving in on the original date of offered concession. When we moved in they did not do anything to the place. Lied to have reason to give us a 1/2 free instead of offering the full month. Place was disgusting when we moved in. We did not have heat and have issues with the heater when we moved in. Continuously making excuses. Fridge leaking water coming from the freezer dripping all the way to our floor and its going in circles for over a month. We put work orders in, Oz sends it to the owner and the owner contacts Maintenance. The Maintenance guy doesn't call and lies to the owner saying he contacted us multiple time which was a lie and then when he does contact us he has excuses on why he cant make it. Then has the nerve to just pop up out the blue when he wants without even calling stating hey are you home or available for me to stop by and all he do is look at it again no attempt to repair. It is a re occurring cycle. The maintenance guy all he does is come and looks at it and says call back if we still have issues. We put a work order in almost every 3 days. We think he has short term memory loss because every time he comes he acts like he never seen the fridge. The maintenance guy that comes out doesn't even work for Oz, he works for the owner. Because the owner wants to be cheap. My Sister has emailed them, they pick and choose what they want to respond too. Never answer our questions on when issues will be resolved. We decided to break our lease, left the apartment and better condition than we received it. Carpet was nasty when we moved in, have a professional clean it when we moved out. We work in property management over 15 yrs and know how things go. I wouldn’t even want to work for this company. We have a saved voicemail from the maintenance guy that works for Oz that did the inspection but never did the work on the home, so he really is not aware of what was fixed or broken. Never called to meet in person to do the inspection. When we specifically asked to be present at the time of the move out inspection. We never received an itemized breakdown of the move out statement. They took some of our refund and never provided documentation of what the charges was for. Do not rent 5202 Hardy Ct, Raytown, MO 64133. You will loose more money renting this place

Fantastic experience: I been with them for about three years and they been so helpful on everything . Phone calls , fixing things on time . I have no problems with Oz accommodations . When I request anything they get right back to me . Thank you guys for your help.

Negative experience: I would really advise anyone interested in leasing with this company to please keep searching & to please take heed to their reviews! They will add unrecognizable charges to your portal, im talking hundreds of dollars and can’t explain to you where they come from. Very unethical company. They cannot keep a seat warm at all, and their word doesn’t mean anything. You will never get anyone to come out and fix anything and communication is nonexistent and when you do get something on the phone they’re rude and unapologetic like Rachel the general manager. I’m in the process of working with my attorney & having them served. I have recorded all conversations & communications with these frauds. They will not be in business for much longer with all their unethical practices. They will wish later down the lines that they treated individuals better trust me!!!!

Fantastic experience: I’ve been with Oz since 2016 and they treat me very well very prompt to service calls as well.

Negative experience: Moved out of a rental property managed by Oz Accommodations in July and still actively working on receiving a description of why we weren’t given our deposit back due to incompetent communication and unethical business practice.

Negative experience: The communication is horrible. I had to reach out and It was until the last minute that I found out that me and my roommate didn’t get the property. There are no refunds on applications when there should be because it’s basically a waste of time. Nobody answers the phones. Management needs to be better

Negative experience: I'd advise anyone against renting from this company and also about listing their properties through them. First of all, communication was the WORST! It took them MONTHS to update our rental agreements within the portal. We even went a few months at one point living there without a valid signed lease because they were "working on it" and then that role changed hands and it fell through the cracks. But you better believe if we would have missed a single penny on any payment that wouldn't have fallen through cracks! Repairs are done in a very poor fashion (3 years with a mega hole in the ceiling from a pipe leak that was never fixed...just to name one....) Zero compassion for their tenants when a property that they managed and we had lived in for 4 years at that time were affected by a tornado. Don't worry, we still paid our rent on time, maybe if we hadn't they would have done more than send two guys out to do a patchy repair on the roof after reaching out that potentially voided the warranty that the home owners had on the roof....found out about that issue while I stood in the front yard with the home owner and the roofing company they had the warranty through while she was told that it was voided since someone else did "repairs" Nothing was fixed that we identified on our move in survey in the 5 years that we lived there. My husband and I have thought about reaching out the home owners multiple times since moving out and really informing them about how poorly their home had been managed. Thankfully my husband is a handy guy and we also saw this as our home where we were raising our children so we took pride in it and took great care of it, otherwise, it would have been even worse. We loved our home. We loved the neighborhood and the opportunity to live there. Would I ever live in a property managed by them again even if my life depended on it? Not a chance.

Fantastic experience: Professional property managers. Scott the owner was very organized and got the property move in ready. The owner portal is also a fantastic asset. They are very responsive and are great at addressing maintenance issues.

Fantastic experience: I have been a tenant with Oz accommodations for several years I have also transferred to other properties off the website, and every time All the staff working there were very courteous, patient as well as very helpful I would highly recommend this housing management company to my friends. Thanks again for everything.!

Negative experience: Just look elsewhere.

Negative experience: Worst experience of my life renting with this property company they waited past 30 days to tell me they weren’t giving me my deposit back when I moved out but yet came up with fees totaling over 3,000 that I owed them … how is this possible please stay away from this slum lord property company!

Positive experience: Charging a $5 processing fee for a money order for RENT is just crazy to me. Like we aren’t already paying a fee to get a money order. Anything for a quick buck.

Positive experience: Giving them a 3 star because they were very forgiving with me on rent issues. They aren’t good at getting things fixed in a timely manner and for that reason as things started to break down in my two year stay in one of the properties I just lived with it. I still haven’t heard back from them if I’m getting my deposit back or any of it for that matter. I’m gonna guess not because I just saw the property I was living in posted a day ago with new central ac which I didn’t have my two years staying there. I wanna bet that’s what my deposit went on.

Negative experience: Do not rent from them under any circumstances. They're terrible at repairs and will halfway or fix as cheap as possible when they finally do. If you do rent from them take pictures of every inch of the house the day you move in and when you move out. They will try and steal your security deposit with bogus charges or for damage that was already there when you moved in. I'd give 0 stars if I could.

Fantastic experience: I’ve been renting a home from OZ for two years now. Have had no issues. Staff has always been very friendly and accommodating.

Fantastic experience: My experience with Oz Accomodations and the staff, especially Selena, have been nothing but outstanding and a great experience! From the first moment of contact all the way to where we are today, the communication, level of professionalism and customer/tenant service has been superb! Any issues or questions we have had have been answered quickly and clarity offered beyond expectation. The entire staff has been more than friendly, informative, helpful and have given their full attention to any matter that has arose during our application process all the way to our residency. Any maintenance issue we have had has been resolved in a timely manner and the workmanship is holding up well. But I have to give an extra 5 stars to Selena, our customer service/ leasing agent! She has been the best experience throughout our process! Selena has shown the utmost professionalism, has the best customer service skills and keeps her tenants informed. My interactions with her have been more than words can speak in regards to her qualities! Her skill sets are so rare in an industry that faces so many obstacles. But I also have interacted with numerous other individuals at the local office and every one of them have shown a level of service that has been stellar! As far as our rental home, no, nothing is ever perfect, there are going to be issues, it's a rental, it's to be expected. But all of our issues have been addressed in a timely manner and finished with a sense of satisfaction. The home we have now is quality and is maintained. It is an older home but has great "bones" and alot of potential. We did our homework, we scouted the neighborhood, checked crime statistics, conducted more than one tour, noted problems and addressed them with Oz Accomodations before taking on a rental lease agreement. The staff contacted the property owner and orchestrated resolutions BEFORE our move-in date. Urgent matters were communicated and the staff and property owner worked to help us make this our home. We are thankful for our opportunity and thankful that we found a rental company and an owner that values its tenants. It's unfortunate that it's rare to get a review from a happy customer because reviews usually reflect more of the negative from someone that is unhappy. It's always easier to be happy and quiet and even easier to be dissatisfied and let it be known to the whole world. This is by far a review from a happy customer/ tenant. On a final note, I would like to thank all of the staff of Oz Accomdations, from maintenance, to financing and all the way to the front office, thank you for making this an easy process for us and taking the time to help your tenants! I hope our business interactions will continue to be as pleasant as it was from day #1! And finally, a special "THANK YOU" to you Selena!

Negative experience: RENTER BEWARE! Shady company alert! My first and only time renting with this company. Upon moving in, the property was already in dire need of attention. Items and junk was left on the premises from what I can only guess was the previous tenant. Walls were riddled with nail holes and stains. The carpet needed replaced long before I got there. I took it upon myself to replace items around the house with my own money. I had told the property manager, Scott about having to replace items with my own money. To which he said The company would reimburse me, they did not. I was having issues with the door frames being junk and in need it replacing. Scott the property manager said that they wouldn’t replace the door frames, so during the winter the temperature in the house was terrible. I was having plumbing issues and the company contracted out to take care of the issue. Could not use my washer, as the pipes were backing up I to my basement. This problem went on for literally 3 weeks. I was very frustrated that oz accommodations kept giving me the run around. FINALLY they sent our savior and hero of the day, good ol’ Scott. Oz accommodations took 90% of my security deposit. They listed the same items above as reasons they stole my deposit. STAY AWAY FROM THIS SHADY COMPANY.

Negative experience: Took the application fee from us and never responded further after being given all the documents requested. Never even to say we were denied which we weren’t because we got approved at another company for a more expensive property. Felt like a scam

Negative experience: Rented from them and the carpet was disgusting when we moved in everything was broke, and yet we still painted and cleaned throughly, only to not get anything back from the deposit.. property was in a neighborhood with constant gun shots.. we left the house spotless, and paid rent on time every month.. they’ll steal your deposit.

Fantastic experience: Scott and his team are professional and know what it takes to keep your property rentable and find you the right tenant. Never had any complaints from tenants and they always get things done.

Fantastic experience: As a property owner, we are very pleased with Oz Accommodations. They keep our units fully rented with responsible, on-time paying tenants. What more could a property owner want?

Negative experience: They half fix stuff more like rig it to work momentarily they claim now they cleaned the carpet before move in but i dont have a pet and it was dog hair in here it smelled like a dog and if they look at they rental history i know the person had a pet they claim they inspected this home before renting but they got windows that dont open and everything i just wouldnt reccomend this company they lease are as is but they have maintenace men. Lol make it make sense

Negative experience: PLEASE PLEASE PLEASE SAVE YOUR MONEY AND TIME‼️ They switch up their stories way too much and never stay in communication. Alissia was the main person I spoke to outside of the supervisor regarding my application before and after it was denied. First it stated in my email that I was denied due to there not being enough points to qualify for a home. When I asked for further details I was informed by the supervisor herself that I would receive it in writing via email. Weeks later I call again due to lack of communication and still no update. NOW they tell me the details I requested cannot be discussed because they’re not allowed to give the information at all although the email clearly states it.

Fantastic experience: Oz Accommodations is KC metros premier property management company. The owner, Scott is a very knowledgeable realestate manager and investor. Great and friendly staff. Your properties are in good hands with OZ.

Negative experience: BEWARE! Look elsewhere!! These guys are the literal definition of slum lord

Negative experience: I am a neighbor to a house that they rent. Had an issue with a tree on their property fall on my camper and I have called multiple times and talked with a secretary trying to talk to someone who makes decisions. I cannot get a response on what they are doing or whether they're going to trim their trees so this doesn't happen again. One phone call could have fixed this and also I was told several times someone will contact me. It's now been over 2 weeks.

Negative experience: I brushed off the bad reviews at first and went to see a property and made an appointment and all then when I got there there was no serial number on the lock box where they said. then i message the barcode and sent picture of it and then no response what so ever. It was extremely unprofessional. then because i was waiting outside for a response gave me plenty of time to look arounf, there is something living under the house, and the front porch was off and some bars missing. there was trash all over the backyard. Glad i doged that bullet and found out about their bad communication early.

Fantastic experience: I have been a tenant going on 5 years and I must honestly say, I have yet to rent from a better management company. I struggled paying my rent this last year and the staff at Oz Accommodations were more than patient with me. Anytime I needed anything fixed, maintenance always responded promptly and things got done fast. Scott and Rachel are amazing to say the least!!!! I would recommend them to anyone! I am so happy to live in my rental property and plan to be here a while.

Negative experience: The finance department is where the one star comes into play. I was trying to figure out a charge "that we are responsible for" by calling and talking to a Donna who was very rude. Everytime I have called to figure something out shes very impolite. Saying its "just the rules" even though it's no where to be found in the lease! Joke. Check that lease guys!

Negative experience: Denied me and my pregnant girlfriend in under 24 hours due to me having a felony conviction that isn’t even a person felony, to add to that no where in the application did it have a section about felony convictions. Waste of money on an application fee

Negative experience: They just don’t value renters, and treat like a number not a person.

Fantastic experience: My daughter rents from oz 4yrs now she has no problems with getting things fixed the next day.

Negative experience: Awful property management company, do not rent from them. Hidden fees, ridiculous agreements, eft drafts that disappear leaving tenant with late fee.

Negative experience: Scott Abbey and Oz Accomodations will tell you their scores are low because they do not solicit reviews, owners do not review, or all tenants have complaints. From experience their score is accurate if not high. I am an owner. When it comes to repairs Scott Abbey will have these done by his "other company," "his guys," REI, who he manages, hires and uses for remodels and repairs. The work is substandard, improperly installed, and they used damaged and/or scrap materials instead of finish trim specified in his quote. They installed quarter round draped over a floor transition. Installed a door with major gaps due to improper cutting or used material. Scrap wood was poorly "cut" and installed as finish trim in a bathroom. Hardwood floor was gouged by cutting quarter round after installation. As he stated on May 22, after days of ignoring requests for updates, "Tomorrow morning first thing I am sending two people to start the work, they should be done by Friday." His assistant sent this on May 31, "I just talked to Scott and he said everything is complete except for painting the bathroom ceiling and attaching the doorknobs." Seven days later after their second request for a final cleaning I had it inspected. Clearly the work was not complete or ready for a final cleaning. At his hands, I am not at all certain my property would ever have been leased. I terminated them and had the property leased and occupied within seven days with a real management company. They have refused to reimburse me for their "work" or compensate me for damages they caused to my property. He's been trying to hold me to an unexecuted contract, he's licensed as a realtor. Read your contracts, do your research and hire a qualified company.

Negative experience: So, I viewed a home last night. And I actually liked the home. Today I had went back for a second look and had decided to make my decision. I could not get ahold of anyone to let them know some things needed to be prepared, it looked somewhat incomplete. Before I could get back home, I receive an email that stated. This home has been currently rented. We have taken it off of our website. How, I just left 10 minutes ago. I own 2 businesses and would never treat a customer as such. I see now why the reviews are as so. Well, I guess I am on the hunt for a new house. #badbusiness

Negative experience: i recently just filled out an application online for one of their properties i have yet to hear from anyone, they wont answer the phone i have called literally 50+ times..

Negative experience: Worst maintenance. They take too long to respond to maintenance request. I wish I had read all these reviews before signing the lease. They took two weeks to respond to a leak in the bathroom and now am waiting on them to fix an electric issue. One of the bedrooms is in darkness. Not a good place to live. I called the office and I was reminded it is on the lease that they have to wait for the owner to respond. What a joke!

Fantastic experience: Oz Accommodations has managed my property for approximately 20 years to include over 7 years of me living overseas. They have always kept me informed and have provided me an honest opinion on any and all issues with my property/tenants.

Negative experience: Do not rent wit this company if u see that house that 416 S Mahaffie St 66061 the actual real owner has a boiler in that house the city had to shut down do to the electric fire they still wanted me to pay rent they lie they swindle u out your deposit in the winter time u have to wear winter coats to stay warm they charge for a pin writing on the rail charge for everything so they make it so u want get your deposit back the staff is okay except for fab that watch the caller Id and don’t want to answer you calls due the complaints that need to be addressed she tell u something is gonna get done don’t give no timeline are no follow ups u give them 3 days and still no follow up and I no she screen calls because I had my friend and my cuz call she answere and I told them to hung up and called and she didn’t answer when she answer them in one are two rings . I gave them another chance not by choice it was not that many choices. Due the proper space i needed and I went up there on 6/5/19 and wasted an hour to not get a call back about when the gonna come seal the floor after this year I will own my own home and I still can’t go in my room in my new home with this company 2nd day it flooded and they pulled carpet and haven’t finished the job and I pay 1400 rent and I pay rent on time I deserve to be comfortable but my room is in my living room and I sleeping with daughter in her bed and I work 12 hr shifts every day this mth crazy but be careful when renting with this company damish she is real understanding and she will help u as much as she can but she can only that will make something happen. I have to go up there just to see what is going on waste gas in time and money but that house 416 s mahaffie have electric issues and the heat don’t work we have to have 7 heater to heat the house they will provide yo with heaters . It was so cold my daughter fish was frozen it was straight ice but with this company period rent at your own risk u will not get ya deposit

Negative experience: I've heard nothing but poor things about Oz - they recently told my neighbors they had to move out of the house they were renting because they sold the house - with zero warning!

Negative experience: I would highly recommend not renting nor listing your property through Oz. Been a renter twice for a total of 4.5 years, I do not have a single positive thing to say. I could not get ahold of anyone, they were terrible at getting back, maintenance requests would go ignored till I got ahold of the owner of the house & he'd get on Oz. Oz also charges $39 to put new locks on the house. Both times I rented through Oz they did not re-key the house. The owner waved that fee. They also charged me to meow the yard (which needed to be done), but talking to the new tenants, the yard was not mowed and they did it themselves. This is a terrible company & a reason Kansas City NEEDS a Tenant Union. Check out KC Tenants on FB! Organize & fight back!

Negative experience: Such an incredibly bad experience. We could never get in contact with their office through phone or email, I had to drive 45 min to their office just for them to be rude because ‘we usually require appointments’... I’m sorry but I have called and left voicemails 4/5 times and I have also email you with no response so? I was just trying to get my key! After we moved in everything was smooth because we didn’t have to contact them much. We only stayed at the property for 1 year. When we moved we got a small fraction of our $980 deposit back (like 4 months after moving) mainly for stuff that was wrong with the property when we moved in. Also charged a huge cleaning fee when it was not even close to filthy. I do not recommend Oz Accommodation.

Fantastic experience: Great rental company!

Fantastic experience: I’ve been a renter at one of their properties for 7 months. I’ve made 5 service requests and all were taken care of in a timely manner. It was mainly plumbing, but this is an old house so it was probably time for pipe cleaning. They respond to my emails with questions within a day. I saw quite a few unhappy reviews, but I think you need to keep in mind there’s a property owner that the management company has to deal with as well. I’m happy I found a dog friendly property with a fenced yard in this rental market. It’s a nice little neighborhood as well. The house I rent was freshly painted, new appliances, and new flooring. The laundry is unfinished, but I was happy to have W/D hookups on-site so who cares. The office staff are ALWAYS friendly. Move-in day was easy. I hope this helps others who may be discouraged by other reviews. Update: 12 months, still happy!

Negative experience: Scam Alert I lived in one of their properties In 2013 with two of my other friends it is now 2018 and they have just recently added a $2000 charge to my credit report. In that time I’ve rented 2 houses on my own and this never came up until now. when asked why the other two roommates didn’t receive the same charge, they had no answer. When asked why did it take so long to file this account, there was no answer. When asked why WE RECEIVED OUR DEPOSIT BACK, THERE WAS NO ANSWER. All they know is that we owe $2000 in charges for cleaning, not holes in the wall not a broken appliance. We were good tenants that stayed 18 months.

Fantastic experience: This company has been a great place to rent at! From the moment I signed my lease they answered all my maintenance requests in a quick manner and have been super helpful when I call the office.

Negative experience: I wish I could rate this as no stars. I have rented before and this company may my worst experience ever. I am a single mom with 3 kids. I got rented this house to make our lives easier.....but this house was not ready to rent before they moved us in. They didn't deliver our fridge for over a month (and we didn't have a fridge for Thanksgiving), the electrical outlets weren't up to code, so our electricity constantly went out (two prong, and not three prong), pipes leaked; they listed it as a 2 bath but when we moved in, and the 2nd bathroom was disgusting and hadn't been cleaned--it didn't even have a completed shower and the toilet didn't work...and they claimed the houses are rented "as is". They didn't even finish installing the light fixture..so the old one was hanging out of the ceiling with wires hanging out. Overall, it takes an average of a week for someone to get back to you for repairs to book an appointment for maintenance. When the repair guys come, they are SOMETIMES capable professionals, but it's been hit or miss. And after reading these comments, I agree will pretty much all the negative ones, despite how polite the office staff can be (the ladies have always been lovely once you can get ahold of them). Politeness doesn't excuse their poor business model, and utter lack of customer service for repairs, or the implication that some of us will be met with possible 'lawyers' if we get screwed over after we move out. A repair man came by one day and told me that he had rented from them, only to have been sued for owning an animal. The problem was, he never owned one in the first place... I would simply advise that you get handy and try to repair things yourself, get a handy man who's quick to swing by on your own dime, or simply, etc. I've tried to be humble and patient but honestly, I can't wait to move out. I have enough worries in life without having to worry about a rental property that is falling apart.

Negative experience: Office staff never answers the phone nor reply to emails.usually takes maintenance weeks to come out and fix anything.

Negative experience: Just NASTY and RIDICULOUS!! Still waiting for things to be fixed!! Have called many of time and left messages!! I would not and don't recommend this property management to anyone. They even claim they didn't get my payment... I really feel like these people pocket and steal. Very unprofessional. Never pleasant. AVOID if possible.

Negative experience: Horrible!! I was attacked by their tenants friends. I try to call to resolve things and I am called petty. I had to hear several times that she is an adult and wants to be honest and tells me how she is raised! Seriously. Unprofessional. Sadly the worst conversation I have had when trying to stop an issue. On top of all this my first call for help they turned ME in to the city. Just antagonizing the situation!! They do not keep up the property. Same tree has been causing damage to our home for five years and because it is their tree we get threats if we cut it. I am not sure who the property manager even is because no one would let me get that far. Lynn says she is whatever you want her to be! So I assume that is as professional as it gets. Maybe she can be a landscaper then and come take care of the property since they DO NOT AND WILL NOT HOLD THEM RESPONSIBLE!!!

Negative experience: I'm sorry I cannot give less than 1 star. We own a house and rented it out through Oz. We signed a contract with them that stated when the rental period would end. They in turn rented the house out for a year longer than the contract indicated. I'll spare the details but they were very difficult to work with and would not admit they made a mistake and made no attempt to rectify the situation. We ended having to contact the tenants on our own and make our own deal. There are a lot of management companies out there, you would be wise to pick any one but Oz.

Fantastic experience: I know this company has received mixed reviews in the past, and I was slightly concerned going into my lease agreement, but I’ve been renting from Oz for over a year now, and I’ve received nothing but great treatment from their office managers and staff. Granted, I’m not a needy tenant, but the few maintenance requests that I have put in have been handled in a more than timely fashion, including one pertaining to an emergent flooding problem (caused by trees roots growing through small cracks in aging gaskets - an inevitable problem in old neighborhoods with giant trees). I give them 5 stars for helping make my life super easy, not being obnoxious and exceeding my expectations.

Fantastic experience: Great company to work with! Leneeta is so helpful and really just amazing! Great experience!!!

Negative experience: So, landlord decided to start using oz and I can't get anything fixed anymore. My AC hadn't worked correctly in 2 years, my attic fan is broken and my basement constantly floods, among other problems. We call the office and they "write down" our problems but then we call the next day or few days later and it disappears! If you work a normal job you can't ever get into that 9-5 mon-fri office hours. This company is laughable and needs some serious improvement.

Negative experience: Do not rent from this company. Please read other emails below! We experienced the same things. Plus I found out today that they lie as well. I sent an email stating I wanted to be there for the inspection which Missouri Law allows for: During that 30-day period, the landlord must provide reasonable notice to the tenant of the time and date when the landlord plans to inspect the dwelling. The tenant has the right to be present during the move-out inspection, which must be conducted at a reasonable time. They told me I could via email and in person that they would contact me with the date and time that I could be present but they never did. So I emailed them today and they told me that since I gave over possession of the property that meant I did not want to be there. I have email evidence that I saved showing I requested to be there before I gave up possession. Other things that happened: rarely responded to maintenance requests, when we moved out there was still a broken garbage disposal and broken dishwasher that still was not fixed. We paid close to $1500.00 on a water bill due to 3 running toilets that took them close to four months to fix. Still have not resolved this issue. Basically, they held us off until we moved thinking that once we were gone they would not have to credit us for these outrageous water bills. FYI we reported these running toilets the first week we moved in. We rented in a nice neighborhood and paid $1699 a month in rent. If you do rent from them make sure you save every communication because odds are you will need to hire a lawyer. Later I will post pics of the emails showing how much they lie.

Positive experience: Spent a year at one of their properties. Maintenance staff was quick and efficient when I had some issues. Office staff can be hard to reach even during normal business hours. Nothing out of the ordinary, good or bad.

Fantastic experience: Always kind, and never in a bad mood, I love working with OZ! They understand life happens, and are happy to explain any questions you have. Also, they are great w/ maintenance during inclement weather situations. KEEP IT UP!!!

Fantastic experience: These guys are the best. Fair pricing, great customer service, and reasonable. The ladies in the front office provide me with the best service EVER!! I've been with OZ for 2 years (going on 3) and I have had the best experience with them. When I had an issue, they handle it quickly and efficiently within hours and even worked around my schedule.

Negative experience: Do not let these people work for you they work for my grandpa and is the most ghetto company do you want to pay for a company that doesn't do anything this is the company for you

Negative experience: do not rent from oz they are horrible company to rent from i have lived in their rental unit at bonner springs ks for 12 years basement get flooded with a little rainfall and called for assistant from oz .never got response house was full of mold from flooded basement plumbing was over 60 years old and had to run water for 5 minutes to bad odor and brownish color get somewhat cleared i addressed issue counties time they never responded to my emails nor the phone calls. and when i moved out did not return my security deposit ...DO NOT RENT FROM THIS COMPANY DO NOT RENT FROM OZ ACCOMMODATION. IF I COULD I WOULD GIVE THEM 5 NEGATIVE STARS.

Negative experience: If you're looking to rent with Oz and have read these reviews, here's the information that you're probably looking for. I started renting with Oz over a year ago, so some of this may have changed. The Application: The application fee is $30 per person. They do a hard check on your credit. They will call to verify your place of work. You will need to provide paystubs to verify income (mine was 3x monthly rent). They will hold the home up to 2 weeks after signing. The Lease: A big red flag with Oz is that they have unconscionable terms in their lease. They pull the cost for carpet cleaning (even if it's not damaged) and rekeying of the home straight from the security deposit upon moveout, which is a violation of Kansas Landlord Tenant Act (KRLTA). Carpet cleaning is based on the number of carpeted rooms in the home, so the cost will be a surprise after move out. Rekeying is $40. Another charge to consider is the $150 administration fee for any changes to the lease after signing (ex: adding a roommate). There is a refundable pet deposit, no pet rent. Maintenance and Repairs: This is based largely on the individual who owns the home (who Oz is managing the property for). If something in your home needs maintenance, you will need to place a ticket with Oz, who will then contact the homeowner and wait for their reply. When I was renting, my homeowner preferred to hire her own contractors and told me that the quotes that Oz gave her were (insanely) high, so I can understand why most homeowners neglect to fix things. I'm not sure who's to blame for most of the reviews about repairs here. The Oz Office: I've read a lot of reviews about how hard it is to get in touch with someone at the office. This is true. Most of the time calling will get you nowhere, and voicemails go unanswered for days. I've had a few times where I did get a response, but the message wasn't relayed correctly. If you want to get something done correctly, go in. I'd like to add, that every time I did visit the office, they were not busy. Phones were not ringing off the hook. I find their responses to these reviews misleading and unprofessional. If they put as much time into writing these lengthy, passive aggressive review responses as they did into their business, maybe we'd see some improvement. If you're currently renting and need advice, please contact HCCI Kansas (Housing & Credit Counseling) for free counsel. Missouri has a similar office that offers free counseling as well.

Negative experience: Has a listing for rent called numerous times for into and application always get answering machine with 0 call back been a week? Don't want to do business with them.

Negative experience: Seriously how can you have someone send a computer system a photo of your ID, before even talking to a human being, JUST FOR A SHOWING Someone too cheap to answer a phone is too cheap to do business with.

Negative experience: We've had multiple issues with our place. Shower leaking a lot of water aka water bill is high. Dish washer exploded and poured water all over the kitchen then ran through the ceiling to the bedroom down stairs. Very dirty stinky black water. It was not properly dried or cleaned and guarantee there is mold growing rather quickly. Also Half of our stove hasn't been working. Also the duct work in the venting is covered in dust and my pregnant girlfriend mind you has horrible allergies and they wont help to clean them. Another thing is in our bedroom the flooring is rotting where if you step on it your leg will probably go through.. The maintenance guy said its not a safety issue because we put our dresser over it so no one will step on it....SERIOUSLY..... The company has know about these issues for almost 3 months and haven't even attempted to fix the issues until i threatened breaking the lease due to my attorney saying to do so. Since i've threatened that they slowly have been trying to fix them "slowly". We withheld our rent due to them not doing anything about the issues. Rent was due on the 1st we held it til the 6th. We received notice that we owe a late payment of $100...said we paid the 10th but we paid the 6th... its crazy they would even charge a late fee especially with all these issues not being resolved. They don't care about their tenants. I dont recommend renting through this company. To high priced and lack of integrity and customer service..