GIM Property Management

Fantastic experience: I waited a year to see how the new management will be. But I have to say, this is one of the best management I have ever dealt with. My building has been seen huge new upgrades all around in so many different aspects I’m super happy with GIM!!

Negative experience: terrible company unresponsive and over promising no clue on how to manage properties and unresponsive!!!

Negative experience: They have acted in an extremely unprofessional and unethical manner. Their business model appears to rely on taking a percentage of contracted work while adding unexplained charges without any supporting invoices or documentation. It is deeply disappointing to see a business operate this way; overpromising and underdelivering while failing to provide transparency or accountability. Fraud and abuse are real concerns Edit: GIM refused to assist with the transition and appeared to rely on fake reviews. Please refer to Yelp reviews

Negative experience: They are a SCAM and will steal your money.We hired GIM as our Condo PM and fired them 4 months later due to Mismanagement, Unauthorized Actions, and Lack of Professionalism. GIM moved our bank accounts from a local institution to one in Nevada without our consent. Jake Greasley refused to disclose our account numbers for our checking and savings and refused to have any Board member added to the account as a signor. They helped themselves to $1500 without approval and provided no explanation for the withdrawal. Communication became increasingly inconsistent. We were directed to use different methods (the online platform, phone, text), but they avoided every attempt at contact. The communication ultimately stopped when we requested clarification on financial matters for the 10th time. Jake started to threaten to move us to another PM of their choosing because I had ruined the relationship. Firing GIM was immediate but Jake charged us for the 90-day notice period and cut off access to their portal. Since our experience in Spring of 2025, I have had several HOA’s reach out to me with similar and more extreme examples of GIM’s mismanagement and questionable financial practices. My HOA was lucky to get out of their slimy contract, but others have to have a large majority vote, or many still have their money controlled by GIM and are terrified to loose more than they have already. If you are in this situation, please call your local police department. File a complaint with the MA Attorney General’s office. And Feel free to reach out to me.

Negative experience: I am disappointed in GIM. They have added charges to our HOA without supporting documentation.

Negative experience: I owned a condo in MA that I recently sold a year ago. Beware of this company. They hire in house vendors/shell companies to perform different types of work at the associations they manage and charge inflated prices. Do not trust them. Check all the 46 recent 5-star reviews that were posted on the same day (6 days ago) These are obviously fake to bring up their rating. I moved from the condo I was living in because of the poor management and financial discrepancies by this company. There's a reason they use stock photos on their website. None of those pictures are real and it doesn't give you any information on the company. It's all BS. You've been warned!

Negative experience: Beware the 5 star reviews. Extremely concerned about GIM’s handling of our condo association funds. They refuse to turn over requested financial documents to owners, which is a major red flag and breach of state law. Multiple owners requested to cancel a pest control contract; they ignored us, proceeded anyway, and refused to refund the costs. They are completely unresponsive to professional communication and only acted when I filed a BBB complaint. Once pressured, they resigned without properly notifying the community. Avoid.

Fantastic experience: I had a really good experience with GIM :)

Fantastic experience: Awesome team of dedicated people!

Fantastic experience: So grateful for them all! Tyler is amazing! Very good work❤️

Fantastic experience: Respectful,understand crew. Easy to work with.

Fantastic experience: I’ve had a really positive experience with GIM Property Management. The team has been professional, responsive, and easy to work with from the start. Any questions or maintenance requests were handled quickly, and communication has always been clear and respectful. They genuinely seem to care about their tenants and keeping the properties well maintained. It’s hard to find a property management company that is both organized and reliable, but GIM definitely delivers. I would highly recommend them to anyone looking for a stress-free renting experience.

Fantastic experience: GIM Property Management has been amazing to work with. Everyone on the team is friendly, understanding, and easy to communicate with. Maintenance requests are handled quickly, and they always keep you updated throughout the process. You can tell they take pride in providing quality service and making tenants feel valued. I highly recommend them to anyone looking for a dependable property management company.

Fantastic experience: “Excellent experience with GIM Property Management. The staff has always been professional, responsive, and very helpful whenever we had questions or needed assistance. Communication is clear, maintenance requests are handled quickly, and they genuinely care about their tenants and properties. It’s hard to find a management company this reliable these days. Highly recommend!”

Fantastic experience: Laura Hammond was great to work with and very responsive!

Fantastic experience: Really good condo manager. Easy to reach, takes care of things fast, and does a great job keeping the property in good shape!

Fantastic experience: Always very friendly and attentive to my concerns every time I got in contact. Cant recommend them enough!

Fantastic experience: Great experience. They are professional, responsive, and easy to work with. Highly recommend to anyone looking for reliable and friendly service.

Fantastic experience: They are professional and provide great service,

Fantastic experience: Amazing company, great people! Always responsive

Fantastic experience: GIM has done a great job of being professional and helpful on a consist basis. Holly has done a terrific job staying in communication within a timely manner and providing useful advice on multiple issues

Fantastic experience: GIM does an excellent job managing properties with care and attention to detail. Maintenance requests are handled efficiently, and the staff is always respectful and helpful. Mo is especially the best when it comes to attentiveness and communication! 10/10 in my books

Fantastic experience: Very informative and professional. Great advice, friendly personalities, and very easy to work with. Highly recommend!

Fantastic experience: Very responsive and professional team with great knowledge and understanding. They made the entire process smooth and stress-free. I’d highly recommend them to anyone looking for a reliable property management company.

Negative experience: I would give zero stars if I could. Do not hire! They are the most unprofessional company. They withdrew two months of condo fees after being let go for unprofessionalism. It was a multi day stressful struggle to recover the funds. They were completely unresponsive to my calls. If this amount of money was withdrawn from a person that was not savvy and checking their bank statements, they would have stole the money Unacceptable. Beware. Do not hire!!!!!! Do not believe the positive reviews.

Negative experience: Completely unresponsive company. I'm used to management companies being awful to deal with as a tenant, I've never seen one as bad to deal with as a client. Fantastic at apologizing after completely failing to do their job. Also take these reviews with a pinch of salt, they solicit positive reviews relentlessly. Also driving a cyber truck is a not a good look. Kinda telling the whole world that the company is not run by the kind of people you should be supporting.

Negative experience: Had them managing my properties, they failed to evict a tenant which one may suggest is not their fault necessarily but the eviction was lost because they hired the lawyer and they did not provide the documentation that was given to them that would have refuted the overturn of the eviction. I don't have to worry about libel because my statements are true and factual. Email my wife again about taking down my review and I’ll find another platform to leave a negative review.

Fantastic experience: Melissa is super fast! She is also professional AND personable which is an extremely rare combination!

Fantastic experience: I can’t say enough great things about Brandon at GIM Property Management. From day one, he has been incredibly responsive, professional, and genuinely helpful. Whether it’s answering questions, resolving issues promptly, or offering expert guidance, Brandon consistently goes above and beyond to make sure everything runs smoothly. What really stands out, though, is that it’s not just Brandon — everyone at GIM has been amazing. The entire team is friendly, knowledgeable, and dedicated to providing top-notch service. It’s clear they care about their clients and take pride in what they do. Working with GIM has been an absolute pleasure, and I truly appreciate the level of care and professionalism they bring to property management. If you’re looking for a team that’s reliable, responsive, and just great to work with, look no further.

Fantastic experience: Melissa D was able to quickly resolve an issue I reported to her regarding outdoor building lights being off last night. Thank you!

Positive experience: GIM has been my condo association property management company for less than 6 months, and Mike and the team are a welcomed, supportive, and valued group. My experience, as a 23 year resident, has been positive with their quick response and cooperation. Their professional and courteous approach individually and collectively is impressive. GIM has resumed working on unfinished and new projects within our community that is in our best interests and much appreciated. Today, during a holiday weekend, Mike and Melissa helped me get quick action for my problem! Looking forward to our continued collaboration.

Fantastic experience: Sam was super helpful in getting an issue with my condo unit addressed in a great timely manner! Highly recommend GIM

Fantastic experience: I would highly recommend GIM properties for your property management needs. They are pleasant to work with and went above and beyond in helping me.

Negative experience: Extremely unprofessional, rude and degrading company. Crystal is by far one of the most unpleasant individuals that I have spoken to. They were absolutely no help and made me feel like they wanted to take advantage of me and steal my information. Never do business with GIM.

Fantastic experience: 24 availability isn't a boast with them. I swear Cat is always there to answer the phone and find a solution.

Fantastic experience: I had a positive experience working with Cat from GIM Property Management. She was fast to answer when I had an issue and took care of it right away. She’s amazing at what she does!

Negative experience: Its unfortunately to say but my interaction with this company has been the worst in a 33 years in the business. I own a condo in Boston area were i had a major leak from the roof in my tenant unit (4/5 buckets of water ).After calling the management emergency line twice with no response, I got a call next day after sending emails. They love to apologize but it took a while to have management send a restauration company (SERPRO) to take care the problem. They found mold in the area (utility room) but they ignored the bathroom vent which also leaked thru. I requested to have the HVAC inspected and filter replaced as the moisture for the few hours got sucked in to the system but Derek and Mike from management ignore and had the guts to tell me they are not responsible for HVAC.Its my responsibility I told them master insurance should take care as it is a health concern. I made some calls and got a company from SERPRO that clean and disinfect the system for safety. They are ignoring all my calls at the moment and still have bathroom vent and ceiling to inspect as well the hardwood floor which did got soaked and can also create mold under.

Negative experience: they never pick up phone call, only voice mail and AI BOT. and never call us back past 3 weeks. Ignores our property management.

Negative experience: I am a home owner and tried to contact them by phone. I called 3 times with two different number they offered on their website. No one picked up the phone.

Fantastic experience: Crystal was great to work with! Highly recommend GIM.

Fantastic experience: I used Crystal at GIM Property Management to lease my home in Sutton. Crystal was professional, prompt and made the process streamlined and effortless. Crystal found a wonderful tenant for my home and took care of all the details. I would highly recommend Crystal and GIM property management.

Fantastic experience: Crystal was an absolute joy to work with. She was very helpful throughout the process!

Fantastic experience: Crystal was the agent I worked with to rent my apartment in Worcester. She was very prompt responding to any questions I had She was quick to see the property and get something posted on social media! She LISTENED to what I was looking for in a Tenant. It makes a huge difference and gives me peace of mind that I made a good decision to hire GIM and Crystal. I would use again.

Fantastic experience: The people were easy to work with and left me satisfied.

Fantastic experience: Great quality work and kind and understanding employees. Definitely working with them again.

Fantastic experience: Had a positive experience working with representatives from GIM to have my roof replaced. They were open and honest about the process and materials, and didn’t sway any decisions. The team performed quality work remarkably quick!

Fantastic experience: Great communication. They make it simple to pay rent through an online portal, where you can also easily request maintenance. Highly recommend!

Fantastic experience: Very knowledgable!

Fantastic experience: Crystal Figueroa has to be the most efficient, most responsive, most dedicated, nicest and overall best rental agent i have ever worked with. GIM for me is top and incomparable in how they operate in the rental process, making the process of finding a new place very smooth from start to finish. My family and I had been searching for a place for about 2 and half months with no success. It was a very frustrating and painful process through zillow, redfin, trulia and many other platforms. We went out to see alot of places and attended so many open houses but then by the time you apply, about 10 other families have already applied and you don't get selected; plus not forgetting that you have to make several calls and not get responses back some times. When I applied for the place for rent through GIM's platform, I thought it was going to be another frustrating process until I recieved a call from Crystal Figueroa at GIM, she helped me through the application process. The whole process was extremely smooth. They do things very very differently and extremely efficient, they work with you one on one throughout the process until the end. Crystal was very very amazing and crucial during this process. She was very very nice, extremely responsive and you could tell that her goal was to ensure our whole application process was painless. Within 10 days from start to finish, we were already in our new place. I would highly recommend GIM if you are searching for a place to rent. Ask for Crystal Figueroa and you will be in good hands.

Fantastic experience: Working with Crystal has been an absolute pleasure. A true professional with an attention to detail and quick response to any questions that we had. I would recommend anyone looking to rent their property or need help finding a place to reach out to her. Thank you again for everything ~Mark

Fantastic experience: Crystal was amazing, helped with everything, answered my questions really fast and made everything pretty clear.

Fantastic experience: we’ve been working closely with crystal and she’s been amazing at answering all of our questions and helping us find a good place and very kind as well !!

Fantastic experience: Crystal was super helpful and quick to get us to our new apartment. We appreciated the communication and quick responses she always gave us! Highly recommend working with her!

Fantastic experience: I had Crystal work with me and she was really amazing on helping me get my apartment and getting us the apartment right before my lease ended and over all just a great experience

Fantastic experience: Crystal is an Awesome individual. Her expertise and concern regarding my need to move and find the perfect place for me to live has been so rewarding. Thank you so much!

Fantastic experience: Alyssa and Austin, Thanks a lot for your help. Ana #6

Fantastic experience: Very prompt in responding to questions in a friendly, understanding, and professional manner!

Fantastic experience: Responsive, friendly, helpful - Couldn't ask for anything more!

Negative experience: Very suspicious. Wanted to check out a listed property, and was asked to fill out a non-refundable $35 application fee before so much as viewing it. In what world do people have $35 per person ($70 for two people) to throw around before so much as visiting a potential apartment to see if it's suitable? Secondly, they require you to sign a Right to Arbitration waiver before you can even create an account to fill out an application. You can request an exception by emailing them directly within 14 days, but that's in the fine print. Highly sketchy. What if there's radon? Lead paint? Black mold? Thirdly, several of the positive reviews have only 1 review on the account which renders them fairly suspect, whereas the negative reviews have more of a presence on Google maps as past reviewers. Incidentally, The BBB has a single review for them, and it's 1 star. In their defense, they did respond & claim that this was due to some slumlord property owner putting them in the middle of having to make repairs without him/her agreeing to pay the costs of making said repairs. So this may not be their fault. Nonetheless, there's a lot of smoke for no fire. I reached out to contact them via email regarding our interest in one of their properties, to explain how this smacked of a scam at worst, and consumer-hostile at best, and offered to run a Credit Karma report or whathaveyou to assuage their potential concerns in order that we might view the property. Our credit is impeccable, references excellent, rental history (going back years) is flawless. I pointed out how people with this sort of track record -- definitively good tenants, in other words -- can afford to be particular, and are at very least more prone to be prudent with their finances, so shelling out $70 to internet strangers who have only ever responded with a form letter before even confirming the property in question doesn't smell like tobacco, or mold, or have screaming neighbors actively smashing the walls next door when we visit, is quite out of the question for people like us. If they stand behind their properties and want good tenants, then this is a lose-lose barrier to entry. They, again, responded with a form letter. And that's most disappointing of all. Bad business all around. Do better. We need good housing options in this market, and they're failing not only the market, the consumer, but also themselves.

Negative experience: Very unprofessional. Seen an apartment with Jake was very nice at first told me the apartment was mine , he blocked my phone number and gave apartment to someone else with out even having the human decency to contact me and let me know . Horrible customer service. Would not recommend!

Negative experience: I had someone by the name of Jake from property management team and did horrible customer service, he also said they had a property available and was for me then blocked my number and gave property to someone else

Fantastic experience: My family just moved into one of their properties and we worked with Jake to get the apartment. Jake is great to work with, very understanding of cetain situations that can arise when trying to move. We would recommend this management company to anyone looking to rent.

Fantastic experience: Jake is great! He is very accommodating and transparent which was much appreciated to the apartment hunting process.

Fantastic experience: Mike, Jake, and Farrah are amazing landlords! They are all very friendly and attentive to any needs I have. They genuinely care about their tenants and that your home is well maintained and comfortable. I didn’t rent from them long, as they acquired the property shortly before I am relocating to another city, but I would gladly rent from them again in the future!! If you’re looking for people that are going to take care of you, this family goes above and beyond!! Thank you so very much to all of you!!!