Northborough Property Management LLC

Negative experience: “”””BUYER BEWARE”””” Don’t walk run the other direction from this company. There is not much to say except if you’re looking for awful customer service then you got the right place. If you want to deal with some of the most rudest employees then again you have the right place. There are certain human species that work for this company that really have no business dealing with the public. I was interested in doing business with a company that not only does property management but really has a good well trained staff that is polite and is able to deal with situations that may be difficult for both owners and trustees. I spoke with an employee named Jenn who is one of the property managers and this is someone who has no customer service experience at all. This is the exact type of employee who should never interact with customers because the level of attitude and just poor customer service in general definitely can’t help a business unless of course that’s the business reputation you want out there. Read some of the reviews and you decide but be careful what you wish for because once you sign a contract you’re done for at least a year. There are more than a few properties that have gotten into business with this company only to realize the bad attitude is throughout this establishment. So once again do your homework and don’t get caught up with the likes of this business!

Fantastic experience: Northborough Property Management handled a very challenging situation at our condominium — a major, unexpected heating system failure requiring extensive emergency repairs — with exceptional professionalism. Throughout the process, they kept owners informed with frequent updates, worked hard to keep costs as manageable as possible, and even secured an interest-free payment plan with the plumbing contractor on behalf of the association. Their transparency, attention to detail, and genuine commitment to the community really stood out. Highly recommend.

Negative experience: staying two days without hot water while they do not try their best to solve this issue, cannot imagine someone staying without hot water in this cold weather, carlton gardens.

Negative experience: Don't buy property that is management by northborough property management , Wayside , Squire court association, wynwood i would say about 3 star , rest probably 1 and I have see alot bad comments about Michael , I guess im not the only one , my experience with him was only resolve in the court should be public record if anyone want to take a look 79 phelps st unit F x him/ and David one of the trustee there

Negative experience: They lack people skills, quality of work, and respect. My husband called them this afternoon to complain about a lousy job done by the snow plowers, and the so-called, manager was rude, patronizing, and deaf to anything he said. Now, years later, my rate is the same. People skills, responsiveness, responsibility, quality of work is horrible still. We need to beg every time to have work done ( snow removal is absolutely the worst)! The so called “manager” is unable to manage anything! What a lousy company!

Negative experience: I am editing this review to include only facts. Please stay tuned. If I could give them a minus score, I would. In response to Michael, I will be writing a follow up detailing my interactions and lack of execution on NPM's part. Again, everything I state will be FACTS. As far as not agreeing with the Boards recent decisions, I do not even know what the decisions are at this point. There will be a lot more coming detailing my complaints. So assuming I am in disagreement with the Boards decisions is an assumption. Again, I DO NOT KNOW WHAT THE DECISIONS ARE TO EVEN DISAGREE WITH THEM. So please, get your facts straight.

Negative experience: I have relative at a building run by Northborough property management. There are bugs with no exterminator present.The parking is horrible and the Manager Michael is the worst he is extremely rude and lacks professionalism. He is a slum lord... He is not spending the money needed to fix the property correctly, yet the fees are constantly raised with less production. He paints a door that needs to be replaced and puts bug traps in the hallway. 😔 There is never a place to park. A new manager is needed

Negative experience: I'm sharing my experience as a owner-resident in one of the properties managed by NPM. Michael B & John Z who are the managers for our property have no role and power, they just blindly do what the trustees tell them. On that note, the trustees are cruel to the residents who are apparently their neighbors and ask the residents to contact NPM for any issues or concerns. When an issue or concern is raised with NPM, they take it up with the trustees after a month or more and finally nothing is done. Both together promote harassment & discrimination in the property. No issues get resolved; no concerns get taken care off. There is no emergency services and no help from trustees whatsoever.

Negative experience: Before you purchase a townhouse or condo associated with this company please read all the rules with their properties. They will do anything to fine you. Imagine getting a fine for washing your car outside. Also they're just so rude. Any little issue and you can't voice your opinion without them shutting you down. You might pay the mortgage but you don't really own the property it feels like they own you.

Fantastic experience: I’ve had the pleasure of working with NPM Solutions for several years now, and their commitment to excellence truly stands out. As a unit owner, I’ve witnessed their unwavering dedication to maintaining and enhancing our buildings. Kelly, our primary point of contact at NPM, has been an absolute gem. She promptly addresses any issues that arise, ensuring minimal disruption to our tenants.

Fantastic experience: Michael is one of the greatest HOA manager I’ve encountered with. He responds within 24 hours and knows everything about the building. I feel in good hand with Micheal’s office. Definitely recommend!

Negative experience: I live in Marlborough Court and I don't have good things to say about the administration... starting with the person who manages the condominium being very arrogant, I feel like an animal when I need to contact the administration. I've been having an infiltration problem for months, coming from a crack in the base of the building. because my apartment is in the basement. I have sent numerous emails and made several calls but nothing has been done to resolve the problem. Whenever it rains it's stressful. because I have to move my furniture to avoid damage. My floor is already damaged, I'm going to have to replace it... I'll probably have to do something on my own as I've already given up waiting for the administration.

Fantastic experience: I am leaving a good review and would urge readers of reviews to distinguish between what management companies do versus what property trustees are responsible to do. Management companies advise and execute what trustees want to do. I have worked with Yndy who has been very responsive to some minor issues I have had via email and phone. I also think its great that Michael comes with Yndy, our property manager, to our annual meeting, which can get heated and needs some people to diffuse hot topics and help provide facts and info that people less experienced would not necessarily know. Management companies follow rules and laws and provide services to help properties with running their business transparently. I feel like Northborough does this. They often have to give news people dont like to hear, and this can result in owners having anger. When you live in a community, you vote for trustees to make decisions for everyone. Northborough Property Management executes the trustees plans. I would recommend them in this capacity.

Fantastic experience: Used them when I owned a condo at Carlton Gardens that I sold in 2019!! Very competent.

Negative experience: I encourage anyone reading these reviews to pay attention to the number of likes on the negative reviews versus the number of likes on the positive reviews. I reported an issue with water leaking into a unit and was still attempting to get someone to look at it six months later. Employees are abrasive and arrogant while only interested in directing all requests elsewhere. Perhaps they have taken on too many properties to reliably support them. Beware.

Negative experience: Buyer Beware, This property management company is probably one of the worst anyone can hire to maintain their property. They have very little to no customer service at all. I do not do business with them. I was however at one time entertaining the idea and had some of their customers whom happen to be personal friends of mine fill me in on their let’s say less than desirable customer service practice’s. I actually had to reach out to this company today and was going back and forth with one of their very inexperienced property managers. Prior to reaching out to them I actually reached out directly to one of the owners of another property they manage and once again I was informed by that owner that they are not a company anyone should do business with. Please understand I do not do business with this company. I am however writing a review for all those unfortunate customers who fell into their trap of being a good property management company. Don’t be one of those customers go somewhere else. It’s not even worth your time to entertain doing business with this company because from what I hear they don’t live up to their own expectations. Buyer Beware Update: This actually has to do with the POOR customer service your company provides. All one has to do is reach out to the unsatisfied customers of which their are many to get the truth. Don’t listen to me, do your own homework as a customer and find the truth for yourself. I am simply stating a fact. Don’t be fooled by the numerous great reviews which are very suspect!

Fantastic experience: Great staff and they always do their best to accommodate the residents' requests to the best of their ability. Highly recommended!

Fantastic experience: Wonderful management company that cares about the service they provide to their customers. Attention to detail and listening to and acting on trustees and neighbor's feedback in a timely manner is what sets this company apart from others. Highly reccomend!

Negative experience: This property manage doesn’t do the job they supposed to do. They are always rude on the phone and always has excused about anything you complain.

Fantastic experience: Great quality of service, people are helpful and professional Take great care of the properties Great response time when called with a problem

Fantastic experience: NPM has been our management company at Marlborough Court Condominiums for 10 plus years and helped us get our finances in order. They also help owners when there are unforeseen expenses.

Fantastic experience: Our condo property has had NPM as our property management company for several years. As an owner, I have worked with NPM and I can confirm they are responsive in a timely manner to any of my concerns. As a trustee, my experience has been that NPM facilitates financially good decisions and guidance to the trustees. Susan Renaud, the property manager, works to collect several bids from multiple vendors so the trustees can make the best decisions in regards to both cost and standard of work considered. She has worked to pull in the expert people to give the board advice in other matters. It has been a pleasure having NPM as part of our team.

Fantastic experience: We are an over 55 condo community and moved our management agreement to NPM this year and could not be happier. Their level service and competence far exceeds our previous management company.

Fantastic experience: As a trustee of our building, I have been working with NPM for many years. It has been a great experience for us. Michael is great. Easy to communicate, and always try to negotiate for us on many projects, like roof replacement, parking renovation, snow removal, etc. I high recommend working with them, if you are considering a professional property management team.

Fantastic experience: NPM has repeatedly gone above and beyond for us. From emergencies to long term plans, Michael has been extremely helpful. I appreciate all the work they have done for us greatly.

Fantastic experience: Morthborough property management is a very important to our community after they took over we have a lot of good changes for good. The staff is very friendly and very helpful.

Fantastic experience: I was a member of the Northborough Property Management condo board for many years as well as a condo owner at one of their properties. NPM continuously provided professional and responsive assistance when running our property. NPM respected the board members decisions and were immediately responsive to emergencies at the site. NPM worked well with both owners and tenants. They have acquired extensive resources of companies to call on. This is a great group of people to work with. Highly recommend!

Fantastic experience: We hired Northborough Property Management (NPM) to manage a condo building in Marlborough. Even though our building is small, the owner and the NPM team are very professional and provide quality service.

Fantastic experience: Excellent company - best in Worcester County. They saved our association so much money over the past few years. If you need a management company for your condo association - look no further!

Fantastic experience: We have been lucky to have NPM as our property management company for the last several years. As an owner and a trustee that has worked wtih a couple of companies, and now works closely with our property manager (Bruce Silva), I can confirm they are responsive in a timely manner and facilitates financially smart decisions. All work done at our multi-unit condo has several bids collected from multiple vendors so that the trustees can pick which is the best with both cost and standard of work considered. Regularly unit owners and often renters do not understand that all decisions run through their board of trustees. The managment company is there to implement and enforce the rules and regulations that the board sets forth. NPM does a great job at caring for the property and residents. I would highly recomend them for any size property.

Fantastic experience: As a trustee of a townhouse complex managed by NPM, I have been working very closely with Bruce Silva (our NPM property manager) and Michael Beyranevand (president of NPM) for the last 3+ years. I have been extremely pleased with the responsiveness, attention to detail, flexibility and professionalism from NPM. They have been fully aligned with the objectives set by the trustees and have collaborated with us very well to help achieve our goals. As trustees and a unit owner, I can highly recommend NPM.

Fantastic experience: I am one of the trustees of a townhouse condominium group in Northborough, MA. Throughout the years we have gone from self-managed to professional property management by others. We have seen the bad and good as well! I will tell you that NPM has been available 24/7 to unit owners or trustees if need be and further, they have been very responsive to all of our needs. One thing that is important to know is that NPM (or any “good” management company really) should be taking direction from the trustees that were elected to represent all of the unit owners. Obviously the condo docs govern a lot of these actions, but there are times where issues come up or exterior maintenance items have to be discussed. On these important issues, NPM will always have discussions with all of the trustees and take direction from them. We have found that NPM will not just arbitrarily make these decisions without the full approval of the elected trustees and this is a good thing. As a trustee and a unit owner, I really can not ask for more.

Fantastic experience: For thirty years we were self managed with a full time employee so I was a little hesitant of the change. I very quickly found that it was a wonderful decision to go with Northborough Property Management and in 7 years we have not regretted our decision once. They are extremely professional but with a warmth that is hard to find in management companies. The staff are all wonderful to deal with and they are always responsive to our needs no matter what it is or when it’s needed. I have been on the Board of Trustees for a number of years and so I see it from both perspectives; a Trustee and a unit owner. (There will always be 1 or 2 people that are not meant to live in community situations and even these few are dealt with in a professional manner, saving the Board and fellow owners from the distress of dealing with their issues.) If you choose NPM as we did you will not regret your decision, I highly recommend them without the slightest hesitation.

Negative experience: This company does not care about property they manage at all. Dusty hallways more than a month - you will receive come off email they contacted provider, but nothing would be done after. They have manager Jenn, who's main job probably is to send emails notifications how stupid all the owners of a condominium are. Their offtime phone hotline mostly to tell you you are on your own unless problem you have can effect others. Probably the slogan of the company might be "Pay us monthly, and serve yourself, dummies" Our condo common areas only look good thanks to two trustees, who do almost all the job. Gorgeous courtyard of our Eldorado condos, attracting the attention looks good only thanks to the trustees Kudos to them, not the Northborough Property Management.

Fantastic experience: Great service by the owner Michael and his team.

Fantastic experience: We’ve been doing business with Northborough Property Management for well over 10 years and 1000 plus successful transactions. Northborough is easy to communicate with responsive and does what they say they’re going to do. Great Company keep up the awesome work.

Negative experience: THIS IS THE WORST MANAGEMENT COMPANY EVER... INVESTORS, DO NOT WASTE YOUR MONEY WITH THEM... THEY DO NOT CARE FOR THE PROPERTY, HAVE NO CUSTOMER SERVICE. THE "PRESIDENT", MICHAEL IS VERY RUDE AND DOES NOTHING TO HELP INVESTORS.

Fantastic experience: They are lifesavers!

Negative experience: Worst service ever! Lead by the most condescending men I’ve ever had to deal with. They charge for literally everything!