Tall Gates Property Management

Fantastic experience: When looking for my son’s first apartment Tall Gates made us so comfortable and found him a wonderful apartment here in Daytona. They were very professional with Ashley having a personal touch marking my son’s application and move-in seamless as a first time renter. Any issues we had or questions were addressed immediately. As a prior landlord whom rented my units in another state years ago Tall Gates would be the type of Management Company I would want to use for my own units as well! Many thanks to Sue and Ashley

Fantastic experience: Good

Fantastic experience: Sue is the best! Soon as I call for an issue she is right on it. Can't say enough great things about her. Best property manager you will find in this area!

Fantastic experience: Tall Gates Property Management is great to work with!

Fantastic experience: Sue & Gina are absolutely fabulous ladies. They do everything they can to assist anyone. Ladies Thank you for all assistance, I will recommend you to everyone.

Fantastic experience: I recently had the pleasure of experiencing top-notch maintenance service from Tall Gates Property Management's electrician, and I couldn't be more impressed. From the initial assessment to the completion of the job, the electrician displayed a high level of professionalism, expertise, and efficiency. Not only did they promptly identify the issue, but they also went above and beyond to ensure that the problem was completely resolved. The quality of their workmanship was truly commendable, and I can confidently say that Tall Gates Property Management's electrician exceeded my expectations. I highly recommend their services to anyone in need of reliable and skilled maintenance professionals. -Jason

Fantastic experience: Very pleased and impressed with Sue's response time when letting her know that the water heater was leaking. Same as well for the worker that replaced the water heater. Everything went as flawless as possible. Only allowed to put 5 stars however, the experience is worth 6 stars. Thank you!

Fantastic experience: Very easy staff to deal with. As a plus, I love the house they showed us and signed the paperwork the next day.

Fantastic experience: Sue is amazing! She really goes all out to accommodate her clients needs. I contacted her on a house she had for rent because I was trying to help my parents move to Daytona from Oklahoma. She had the perfect place for them and between her and the owner Gary they did everything they could to make it move in ready and beautiful by the time they got here 2 weeks later. The property was ridiculously clean and the yard manicured and picture perfect. They hire the best maintenance people and it's easy to make service calls and payments from their website. I've never had a better rental experience than this. 5 stars all the way!

Fantastic experience: Sue is very professional and easy to deal with.

Fantastic experience: Always worked me with even when I had trouble paying my rent they worked with me and didn’t press me and hound me about it

Positive experience: They are a good company to rent from they do everything they can to accommodate you and your family. I plan on renting from them until I buy my own house. Thank u Janesa and Susan for being such a great help while I'm going threw all these changes and moving into my new place I appreciate you guys!

Fantastic experience: Very professional and efficient service. Highly satisfied !

Fantastic experience: Tall Gates property management is absolutely amazing. Very helpful and attentive. Judy Is the absolute best at what she does.

Fantastic experience: I’ve lived here in the area just over 3 years now, and I’m happy to say that Sue was the biggest help when it came to finding an apartment I could afford. She made the whole process easy for me and I’m so grateful! She is an excellent landlord, I highly recommend going through her for your apartment/house needs. She’s wonderful to work with, and anytime I need help with something at my apartment she is quick to take care of it.

Fantastic experience: Sue is amazing. I definitely recommend working with her.

Fantastic experience: Great people, great service. They know what they're doing.

Negative experience: I spoke to Judy to see a house they had up for rent. She had scheduled me for 9:30 on a Monday. I contacted her about and she was confused about say that she doesn't have me on her calendar and the house was already rented. Super unprofessional in my opinion, then proceeded to call me an hour later telling me the house wasn't rented. Before had had called me mistaking me for other people. I will 100% avoid doing business with her as she can't keep track of her own appointments that she made!

Fantastic experience: For over 3 years we have had the pleasure of working with this splendid group of hardworking folks. They have always met our needs and accommodated us in any fashion. 5 stars all the way!

Negative experience: I'm happy Sue got her customers home sold. Just not pleased with how my buyers offer was left hanging after a number of attempts of reaching out through email, text, and voicemail . I guess I'm old school and appreciate the common decency of effective communication. As realtors we have an obligation to conduct matters honestly and fairly, yet i find thats not always the case. Especially in this market. Perhaps better communication in the future so you don't leave a bad taste about the way this company handles business. Thanks

Fantastic experience: I have been renting from Sue and Janessa for over five years every time I’ve had an issue with my condo it’s been addressed immediately I’ve had other property management companies in the past that have not taking care of business

Fantastic experience: Janesa Whelan is the only person I have come into contact with so far with a property I am currently renting and I can honestly say that she gets repairs fixed immediately and makes sure that the tenant is comfortable. No one is perfect but I can tell she really tries her best and I just feel that she deserves this five star rating I am giving for the work that she does and has done. I see some pretty nasty reviews regarding her in particular and I just think it's unfair for people to be so hard on her as if she is a robot.....she is HUMAN and even though I don't know her on a personal level if you see this Janesa I just wanna tell you to keep your head up and keep doing your best you can't please everyone.

Fantastic experience: I have been working with Sue the owner of the Tallgates for a few years now and she has gained my trust and respect. She is the hardest working person in the field of real estate I have ever seen. She is very caring, smart, and a great manager. I have had other managers in the past and Tallgates is definitely my last stop. I will never leave this company because I know finding a good agent is near impossible. I gave it five Stars just because that is all I could give, honestly more stars are needed to really appreciate how Sue has managed our properties.

Fantastic experience: I really appreciate Sue! From day one, my husband and I contacted her from 1000 miles away. We were desperate to get the house here in Florida. After all the applicants Sue already had, she chose us just by talking with me on the phone. Long story short, Sue has been an excellent property manager. She immediately had people who work for her sent over to the property when there was an issue with the roof to resolve and clean the mess left behind. Also, any time there needed to be a repair made, Sue had her maintenance crew contact me/my husband right away.

Fantastic experience: Sue is a very caring person who has gone above and beyond to help us move from Ohio State to back to Florida . She has helped us in so many ways from a flood to offering to put our trash can's away when I was out of town ,She is the only person I ever gave an ok to come into my home when I was not home she's very trustworthy and I am thankful to to have her over all my rental issues and if I ever need another place to rent in the Daytona Beach area I would not hesitate to call Sue well done ty Sue for everything and all your help

Negative experience: Treat their tenants like garbage.

Negative experience: She was super unprofessional and rude. Her customer service was the worst and she was super unresponsive on my tenant situation and was skimming from my tenants rent before giving it to me. All around terrible service go anywhere else for professional property management

Fantastic experience: Great experience! Susan found me a condo in 1 day and a day later I was approved and moving in. I had sold my house and was in a big hurry. Everything was smooth and I am very happy with my new place!

Fantastic experience: If you're in the market for a professional, ambient, lovely place to sell, rent, buy, or just get information. Tall gates is the place you want to do it with. I dealt with Sue and she is probably the best property manager anyone could ask for, a wonderful woman to not only answer your needs for what you are looking for, but to also chat with. Rented from Tall gates for over a year and had a great experience the entire time. Sad to move away, but will be coming back to Sue and Tall gates if I am in the market for a house, or any business she provides. Caring, courteous, and just a good person and business in general. Recommended wholeheartedly.

Negative experience: This is a very shady business (as mentioned in the other one-star google review of this company). Janesa Whelan played all kinds of games to avoid having to do the eviction for a bad tenant for months before we had to change to a new property management to do the work. She made us pay $700 for bedbug cleanings which should be tenant’s responsibility. We noticed $1K partial security deposit missing from one unit when we transferred the management & Janesa claimed that she had previously returned the $1K to one of the tenants in the unit in the middle of a yearly lease without our knowledge. Her story of how she mysteriously let another tenant (who actually was found through our own connection) on a year lease leave early (just a few months into the lease) without ever consulting us was ever changing, with different explanations at different times. Not only was Janesa consistently did not find tenants in a timely manner, EVERY single tenant Janesa had found for us during ~9 months we had TallGates were problem tenants who we have either moved them out or are in the process of having to move them out. Right before we made the decision to switch to a new property management, we found that she did not even advertise a vacant unit on any of the online sites (Zillow, Realtor etc.) despite her promise to do so a while ago. She lacked basic professionalism & had no problem not following through on her promises. She threw a nasty attitude when she was caught on her failure to deliver her promises & was not apologetic at all. Our new property management company has never had any problem finding decent tenants for us in a timely manner, after we had to move out the few problematic tenants found by Janesa previously. After Janesa did not rent out one of our properties in a timely manner, she advised us to accept some tenants at a significantly below market rent because she claimed she knew them well & were good tenants. It turned out to be quite a bad case scenario with these tenants as well. Janesa then said to us that somehow they had completely changed their behavior after they moved into our place, and that they were not like this at all before. Although it was <9 months with TallGates, it was a true nightmare which caused thousands of dollars of financial damage to us. TallGates does both rental property management & sales. When we expressed our displeasure concerning the poor performance of one of our investment properties with Janesa, she jumped on it and showed way more interest in selling our property than managing it. Broker/owner Sue Marzello covered up for Janesa with no bottom line. Sue said she would not believe texts between Janesa & us on the screenshots we sent her because texts (in writing) could not really prove communications had occurred. Real estate investors should NOT trust this shady company. TallGates’ responses to my original review solidly prove their utter lack of professionalism & shadiness - a flurry of 12 reviews of 5-star right after my review including reviewers interestingly having the same last names as Janesa’s current and maiden surnames. 2 of my total 3 google reviews were 5-star prior to this review of TallGates. A background check on Janesa herself explained who we were dealing with. TallGates evidently asked one prior tenant from our beachside building (32118) to write a review after my original review. Janesa claimed at the time that the tenant was so horrible who had to go & we should have felt lucky she left as otherwise we would have to evict her, although Janesa’s initial story was that the upstairs tenants with noisy kids were the problem. The $1K security deposit returned to another tenant in my original review was for another building on the mainland (32114) and had nothing to do with this tenant. We are currently still trying to evict the new tenant Janesa placed for the beachside building, who is an ex-con and has prior evictions that Janesa claimed were mistaken identity. Tallgates needs be held responsible for continued aggravating dishonest actions.

Fantastic experience:

Fantastic experience: I was amazed at Sue's knowlege of the area. She has a seemingly endless list of resources and contacts. If your home needs maintenance, she can find someone at a reasonable rate. Sue is such a kind person. Even so, she is assertive and professional when protecting the interests of her clients. If you're looking for a professional that will look out for your best interests, look no further. She was an absolute pleasure to work with.

Fantastic experience: Sue is a great person to have as a manager. Whenever I need her she is always quick to respond. Sue knows her job very well . She goes the extra mile for you. I highly recommend using Her company.

Fantastic experience: Janessa manages the property I rent. Every interaction we have had has left me feeling confident and She promptly has responded any time I've had concerns. (Nothing major). I highly recommend Janessa. She is attentive and assures that her tenants are all comfortable and happy with their homes. She is professional and competent. She takes pride in her profession. I plan to stay with Tall Gates, and preferably with Janessa. She's a True Professional in her position as Property Manager. I've been her client for 2 years.

Fantastic experience: Janesa Young is a great property manager. She goes above and beyond for her owners! She has a lively personality and is very professional. Have referred a lot of people to her and will continue. Absolutely outstanding and highly recommend.

Fantastic experience: Janesa was the best! Worked fast and always so helpful! Thank you

Fantastic experience: Of all the property managers we have rented from, Sue has been the best to work with! She is genuinely amazing and trustworthy. We will undoubtedly rent through her again. She responds so quickly and she is so nice.

Fantastic experience: Great place. Very fair and honest. Janessa is a true gem.

Fantastic experience: If you want your property to be manage by the best property manager around than you need to call Sue (Tall Gates property management). Sue will work hard for you, so you don`t have too. "Sue is awesome"!

Fantastic experience: I couldn't agree more! Sue is just the best Property Manager She is professional - returns phone calls, follows up to ensure a work order was completed, and Sue has even cleaned to make the place more presentable. Thank you, Sue, for the elite customer service that I thought died a long time ago.

Fantastic experience: Sue is best property manager I have encountered. I have had several property managers over the years but none matched Sue's expertise, diligence and commitment to client satisfaction. Sue's knowledge of the real estate and rental market in the Daytona area allowed me to purchase and renovate 3 properties in the Daytona area within a brief 90-day period. She then found reliable tenants within a week of each property becoming available. She went the extra mile to assess various properties until we had found just the right ones. As I do not reside year round in Daytona, Sue was the eyes and ears on the ground to select the properties, evaluate required renovations and subsequent rental marketability. All 3 tenants raved about Sue's commitment to insuring their satisfaction with their newly leased homes. I highly recommend Sue for property acquisitions, market feasibility and tenant & landlord satisfaction.

Fantastic experience: I would highly recommend Tall Gates for property management. I have worked with Sue several times and she is very professional and had a great rental for me.

Fantastic experience: Great property manager. Very helpful and professional!

Fantastic experience: Excellent property manager, I trust her with my properties, always does a good job with management and communication

Fantastic experience: Sue has managed one of my Ormond Beach properties for about 3 years now and has done an outstanding job. In the last 6 months she has helped me find two more rentals in the area and handled getting them rent-ready and quickly rented to long term tenants! A truly super job!

Fantastic experience: Hard working to secure rentals

Fantastic experience: Sue is a magnificent property manager. My experience with her has been nothing but pleasant. She truly helped my family and myself get into the perfect home we are truly grateful and truly blessed to have met her.I will recommend her services to everyone.She is an outstanding property manger and she gets the job done right!

Fantastic experience: When Sue has my listing, my property gets rented. Sue was with another company about three years ago and the property was always rented. When Sue was no longer with the company, my property was not rented, so I changed to another company and my property was rented two out of twelve months. About 16 months ago when Sue started her own company, I gave her my listing and my condo has been rented since then. Use Sue Marzello for your real estate listing. She does her job.

Fantastic experience: Sue is an outstanding property manager. She strives to understand her clients' needs and does what ever is necessary to meet them. I am very satisfied with her services and have recommended her to others and will continue to do so.