Stone Canyon

Fantastic experience: Great apartment complex, I lived here for 3 years and I was very happy the whole time. Marsha is beyond helpful and a fantastic manager who will always take care of anything you may need! Thank you Marsha!

Negative experience: I’m extremely disappointed with the management at this apartment complex. The level of unprofessionalism, lack of urgency, and poor customer service is honestly unacceptable. I’ve been waiting for months just to receive a lease renewal, and every time I follow up, I’m given the same vague response: “she’s working on it.” There’s no communication, no updates, and no sense of responsibility to get something so basic handled in a timely manner. The laundry facilities are just as frustrating. The washers and dryers constantly take your money without working properly, and when you bring it to the office’s attention, they don’t even attempt to help. Instead, they just redirect you to a phone number on the machines—which, in my experience, is completely useless. On top of that, whenever there are issues or concerns, management does not handle them in a way that actually resolves the problem for the tenant. It feels like concerns are brushed off rather than taken seriously, and there’s little to no effort made to provide real solutions. Overall, the management comes across as rude, unhelpful, and lazy. As a tenant, it’s frustrating to feel ignored and unsupported when basic expectations aren’t being met.

Fantastic experience: I have been living here for 3 years and it’s the best complex I’ve experienced! The staff is nice and the property is always kept in great condition! I would recommend any of my family and friends to live here!

Negative experience: I would not recommend anyone stay here! My experience so far has been very fustrating and unprofessional. To start off before moving in I was not allowed to see my actual apartment I would be staying in which was a red flag. On move in day there was a plethora of things wrong to the point I went and got the lady at the front desk to show her who blamed it on maintenance. When I asked Kylee who did the walkthrough she stated that she was supposed to do the walkthrough and didn’t. Their communication afterwards was horrible they never answered the phone and when they did they would say they would call back and didn’t. It took them weeks to fix things and still have yet to paint my front door like they said they would after 3 months. I felt as if this was unacceptable considering Im paying full rent for an apartment that was not move in ready. I spoke with Marsha about getting some type of compensation for all the problems and inconveniences, needless to say I haven’t heard anything or gotten any compensation. Maintenance men are very sketchy and unprofessional they pop up at your apartment at any hour even after business with no identification or notice. As far as I know I could be letting a complete stranger in my house. I recently had in incident where the laundry room flooded which maintenance man started banging on my door in the middle of the night saying it was raining down stairs and that it was my washer leaking. The morning after I had professional come look at the washer and told me it was not the washer it was something in the wall leaking . I informed the front desk where Kylee cuts me off during conversation saying it was my washer and I overfilled it and the water came from the top, even though she wasn’t even there. Also mind you no water was leaking from the top or sides of washer, if so I would have seen it. I then asked how did the water get down stairs she says through the floor which is an even bigger issue because that means there is some damage in the foundation that needs to be addressed. Needless to say they haven’t done anything about it and I will not be renewing my lease.

Fantastic experience: I lived in Stone Canyon Apartments for a little over 2 years and had the most amazing experience! Mrs. Marsha, Mrs. Donna, and Ms. Kylie were all great to work with! They are always willing to help when you are in a pinch. The maintenence crew were respectful, timely, and always got the job done! Lastly, every last employee there was respectful and mindful of every one of their tenants! I will always recommend this complex to anyone who is in the market!

Fantastic experience: Such a cute property, and the staff is super nice.

Fantastic experience: Office personnel are very professional and the maintenance team are very hard workers. Would highly recommend to anyone looking for a great place to call home!

Fantastic experience: Loveee!! And Donna is hands down the best

Fantastic experience: Great place to live

Fantastic experience: Awesome place to live very understanding and friendly staff

Fantastic experience: Beautiful apartments and I love the floor plans

Fantastic experience: The ladies in the office are awesome, always very helpful! I love living here!

Fantastic experience: Good Home

Negative experience: Horrible Management

Fantastic experience: The front office at stone canyon are helpful and understanding. Stays clean. Family friendly. Seems safe!

Fantastic experience: We moved here 9/2021 and love it here ! The staff was wonderful during our moving transition, and it’s a nice community in a great location . I’ve had the pleasure to live in their Orleans Square Apartments years ago. Our 3 bd/2bath is reasonably priced for the space and amenities compared to other apartment complexes within the area.

Negative experience: The office and management is horrible they never answer the phone and when they do decide to answer there not informing. Never truly have correct answer nor do the maintenance know how to correctly fix things I’m just over this place… waiting on my lease to be up moving outta here… mind you my car has been broken into twice

Fantastic experience: Nice apartments just wish it had more than entrance

Fantastic experience: I’ve been living here for 15 years and it is the best place to be in because it’s safe and there is no bad things that happen we had had no problems with our apartment and it is the best service

Negative experience: Used to live here until water pipes in the apartment above us burst, flooding our apartment. Management lied about the extent of the damage caused (we were out of town) and we only found out because a friend went in to check on our stuff and took pictures of just how far the water had gone. Mold began to set in the drywall and they refused to properly address it (drywall has to be torn down once mold has set, they would not do so.). The people they hired to measure the moisture levels in the wall were completely wrong or lied, as we hired our own inspector that contradicted theirs. To our knowledge, they never had any insurance agents inspect the place, so they may not have had proper insurance. They did not return some of our deposit because they claimed the carpet was damaged by our cats, which was another lie, as we have photos of the carpet being submerged when the pipes burst. We were poor at the time and could not afford legal action and moved at our own expense.

Fantastic experience: Who knows, maybe you'll meet your soul mate like I did here at Stone Canyon.

Negative experience: The management is terrible neither lady address the issues you have the black one is ghetto and doesn't know how to communicate with the tenant. The only good thing there is maintenance they always take care of problems same day.

Positive experience: Nice apartments,very quiet.

Negative experience: No Wheel chair access or hadicap access.

Fantastic experience: Lived here for almost 15 years and its home.

Fantastic experience: Nice apartments

Fantastic experience: I used to live here the people here are nice my next door neighbors invited me for cookies before I don't regret coming here this apartment is also close to a school so I can see kids walking to a school everyday on the week days

Negative experience: No one in office without posting status during office hours

Negative experience: I lived here for several years until present (dating this at 2019). They raise rent every year and the floor was broken to the point of safety hazard on move-in. Stone Canyon is about normal in a bad market with low standards.

Positive experience: Nice clean environment. Good place to live

Fantastic experience: Very good place to stay

Fantastic experience: My son stay there and he love

Negative experience: My boyfriend and I moved into this apartment complex in October of last year, and let me just say that I am less than impressed with this establishment, and if I could give them 0 stars, I would. We should have known from the get go that things weren't up to par when we initially signed our lease, because before we even signed, we were not shown an apartment, and even after doing so, we were not allowed to see our apartment until move-in day EVEN AFTER PAYING THE PRORATE AND DEPOSIT. At the time, it didn't seem like big deal, but in retrospect, we should've demanded our money back. Also, we both made a point to ask if the previous tenant had smoked in the apartment because I am allergic to cigarette smoke, and they told us that they hadn't. Now fast forward two weeks to move in day, the apartment is not even ready for us to move into, and when they finally finished it 2 hours later, we walked in the door and the smell of cigarette smoke nearly knocked us over. They also CLAIMED that they changed the carpet, but in the living area and the bedroom, there were wax stains where it appeared that someone had spilled candle wax, AND the carpet WREAKED of cigarette smoke and dog urine. We tried complaining, but their response was "Oh that's just the glue for the new carpet. Just air it out." Excuse me, I am not stupid, but whatever. We started going through the apartment after everything was moved in to check things off the sheet they give you so you don't get stuck paying for it later (LOL). After going over everything, we found that the refrigerator was broken, the garbage disposal had nails thrown down it, the bottom of the pantry was rotting and falling through, the air conditioner would not shut off, and a whole multitude of other things that I can't remember. We wrote it all down, and a few DAYS later, it all got fixed after we complained to maintenance multiple times. Everything is good for a while, but a few months later, we are laying in bed and we both hear scratching in the walls and ceiling. My boyfriend goes up to the wall, puts his head against it, and instantly he hears scratching and screeching of what appears to be HUNDREDS of rats or mice. A few days later, I am sitting on the couch and a mouse scurries across the floor. We put out a sticky trap and complain to the office, and AFTER catching the mouse, a lady shows up with sticky traps and says "here ya go" and then leaves. Now, flash to this past May when we are about to move out. Now, I should mention that we got a dog about two weeks before we moved out. I went to the office and asked if there was a need to pay a pet deposit since it was so close to move out, and they said "No don't worry about it." So, we didn't pay it. The dog mostly stayed in her kennel during the day and when were home we kept a close eye on her and made sure to take her out regularly, so any accidents that she had were in the kennel. Now, here we are, the day of move out. We have cleaned everything top to bottom and made sure that everything on the list they gave us was taken care of. We were sure that we were going to get our deposit back, and after about three weeks, we get a letter in the mail saying not only are we not getting our deposit back, but we also owe them $182 for "unauthorized pet, pet damages to the carpet, and general upkeep." Now mind you, the original deposit for them was $250, so in total, they are saying that we caused OVER $430 in damages to the apartment, even AFTER they told us we didn't have to pay the pet deposit. And remember how I said that the place smelled like smoke and urine? Well, I called them, and they told me that part of the fee was due to the overwhelming smell in the apartment, and that when they ripped up the carpet, they found pet stains everywhere. Hmm. That's funny because the dog NEVER peed on the carpet! And also, when I tried to contest the fees, the lady in the office basically told me that she was doing me a favor and that she was going to charge me $500 just for being rude to her. Needless to say, I do not recommend this place to ANYONE!

Negative experience: On 5/21/2018 my barbecue pit was stolen from my apartment and 5/23/2018 my girlfriend that lives with me factory wheels and tires was stolen also.

Fantastic experience: Great

Positive experience: Older apartments,fair rates! Good location!

Positive experience: Great place to live

Positive experience: Older apartments.

Negative experience: They WILL screw you over after you move out and find a way to charge you hundreds of dollars. Also, roaches. Alot of roaches.

Fantastic experience: Great, friendly, and professional staff...this day and age that means ALOT!

Fantastic experience: Very nice & quiet complex.

Fantastic experience: Beautiful apartment complex

Negative experience: NA

Fantastic experience: I have Family live there