Revolution Rental Management - Brookhaven

Negative experience: I would give 0 if I could. Simply put, I don’t trust Revolution Property Management. We signed with them only about two months ago and have already decided to move to another company. That’s how bad the experience has been. The biggest issue has been the constant billing and the way every concern seems to get justified instead of actually addressed. We were charged lawn fees on 7/20 and 7/23. When we questioned it, we were told those services happened before the tenants moved in on 7/6. Well, we were also charged a lawn fee on 7/8. We had asked numerous times to switch from weekly to biweekly service, yet the billing continued. We were also charged over $400 for garage clickers even though we had already communicated that the property had clickers and we personally left them at the property before the vendor arrived. Despite that, we were still charged for additional clickers and Revolution charged their 10% fee on top of it. The 10% fees are another major concern. Zach never told us Revolution would charge an additional 10% whenever they sourced a vendor, including the maintenance team on their staff. For maintenance invoices over $500, Revolution requires your approval. You can approve the invoice, decline it with a legitimate reason, or ask for additional quotes. However, we were told that if we requested additional quotes, Revolution could charge us more because they felt they had already provided the best value. That didn’t give us much confidence in the process. To be fair, there were a couple of bright spots. The maintenance manager was professional and helpful. We also had a great experience with Leo when we had a leak coming from the upstairs bathrooms. We explained that the bathrooms had just been renovated and that our contractor would handle it. Leo communicated well, kept us updated, and made sure things were handled on his end. Those interactions were exactly what we expected from a property management company. Unfortunately, the overall experience was the opposite. Andrea was polite and helpful initially, but eventually the responses became more and more cookie-cutter. Our concerns were never really addressed; there always seemed to be a justification for the charge rather than an effort to resolve the issue. Property management requires trust. I no longer have that trust with Revolution. The fact that we signed with them only two months ago and are already moving to another company says everything. If you’re considering Revolution, read the contract very carefully and question every fee. Based on our experience, I would not recommend them.

Negative experience: I am extremely disappointed as a prospective tenant with this company. We were very interested in a property listed by them, but it was impossible to get an actual person on the phone to answer questions or help with the application. AI representatives were the only option. I’m disappointed to have spent so much time and effort (and money) in trying to make this property work. After doing some research it seems this company fails to meet many property managers and tenants needs. Look elsewhere for your future prospective home!

Negative experience: worst company ever...

Negative experience: The Spirit Airlines of property management. Difficult to talk to someone on the phone. I saw a $1K loss over a year for my property while this company made $5k-$10K in the same year off me and the tenant. Customer service is awful and they don’t answer all your questions. Between December-January they cut the grass once before we got snow while it was vacant and once after it snowed while vacant. This was over a 3 week period. They charged me a fee because I didn’t want to lower the rent price while looking for a tenant. The tenant and I are both glad they are gone. Leo the couple of times I got to talk to him is great, friendly and informative.

Negative experience: I paid $6800 to move out . My lease ended Dec of 2025 & they are still trying to make me pay 1983 for rent n extra fees added when I paid them EVERYTHING ! I honestly don’t even know the people I’m renting from cause I can never speak with anybody on the phone ! I know some ppl who I spoke with is in MEXICO THATS THERE HOME! I’m getting a lawyer involved atp I’ma be paying rent until my lease was supposed to to BEEN UP! I broke my lease paid $6800 to move out & they still tryna to charge me after they said Dec is my last month paying!!!

Positive experience: I'm just starting out with this property management company, and I’ve noticed some issues with communication. They charge my account promptly, but it's taking them a while to explain what those charges are for. I'm really hoping this gets better soon.

Negative experience: Unprofessional, Lack of Transparency, and A Nightmare to work with. I would give 0 stars but have to select one. We trusted Revolution Rental Management to manage our property, and it has been an absolute nightmare. This company has cost us thousands of dollars and endless stress. Communication is nonexistent. They only respond to emails with minimum details and charge you a monthly fee for phone call support. There are also numerous hidden fees and charges that were never clearly explained when we decided to terminate the contract. The tenant they placed in my home had to be evicted and in spite of their claims of thorough tenant screening, it’s clear that they didn’t do it properly. If you’re considering using Revolution Rental Management, please DONT. They will cost you money, time, and peace of mind. Do NOT trust them with your property. On escalating the issues to their CEO Todd, we get a reply back explaining that none of the listed issues are really Issues with defensive comments. DO NOT USE THIS COMPANY!

Negative experience: Incompetent, Dishonest, and Exploitative My experience with Revolution Rental Management was profoundly disappointing and deeply frustrating. If you’re a property owner considering this company—run the other way. Their business model appears to be built not on effective property management, but on squeezing every possible fee from homeowners while delivering as little value as possible in return. The staff is aggressively unprofessional. Interactions were marked by rudeness, disorganization, and a complete lack of transparency. Todd, the owner, deserves special mention—not for leadership, but for his slick, evasive, and frankly untrustworthy behavior, emulated by his entire employee base. I never once felt like I was being treated with honesty or respect. Their marketing of my property was a complete failure. The listing photos they provided were poorly shot and made the home look uninviting and even questionable. After three months with no rental activity, I canceled and listed it myself (more on the cancellation process below). I removed their photos and listed the property myself, and had tenants signed within two weeks. Attempting to cancel my agreement with them was one giant mouse trap. They pile on arbitrary fees and make the offboarding process deliberately convoluted. Even after I paid their excessive cancellation fees, they attempted to hold my home under their control for another 30 days—a condition that was nowhere in the contract (I had a real estate lawyer review all of their paperwork). It was a blatant attempt to retain leverage and continue charging fees, effectively holding my property hostage. This company is not in the business of helping property owners—they are in the business of exploiting them. Their goal seems to be building volume, not results, and profiting through a system of fees, delays, and mismanagement. Read the other reviews. You’ll see this isn’t a one-off experience—it’s a pattern. Revolution Rental Management is a predatory operation. Avoid them if you value your time, your money, or your peace of mind. **And note all the good reviews you see are with the prior Company, TruHaven, those are not relevant to this Company anymore -- RRM only has awful reviews**

Negative experience: None of the ownership will actually pick up the phone when you want to speak with them about any issues you may have, regardless of how many times you try to reach them. Their rent " "guarantee" program was also difficult to work with as they kept decreasing our property's rent. Not happy at all with the level of service. I do not recommend them.

Negative experience: They seemed very nice at first, but they promote false advertisement and are only here to take your money. Me and my partner moved in on Dec. 17 2024 into our home and loved it! We noticed upon move-in that things weren't in 'good condition' like they noted in our inspection report. One of those many things were our fridge which is missing a whole part, and almost a month into our home we still do not have a working fridge. We are currently expecting (4months prego) and even though I reached out multiple times, and showed proof of document that the fridge is an important essential, they are taking their time, have not given an accurate update. You aren't able to call to speak to someone directly only email, and on top of that the supposedly CEO didn't respond nor help our situation. We paid nearly over $5k within 3 weeks of our stay to keep our obligation but they have not upheld theirs. They denied our rent reduction until the problem is fixed and they are so disorganized, nor do they not communicate within their selves because we were falsely scheduled appt. more than 2 times. They do not seem as if they are for the people, just for the money.

Negative experience: I trusted Revolution Rental Management to manage my property, and it has been an absolute nightmare. This company has cost me thousands of dollars and caused me endless stress. Here’s what I’ve experienced: • The tenant they placed in my home failed to pay full rent for over five months. Despite their claims of thorough tenant screening, it’s clear that either they didn’t do it properly or outright lied. • When the tenant moved out, I had to notify the property management company myself. The tenant stole my washer and dryer and caused over $10,000 in damages, which the company confirmed. Yet, they refused to give me any information on the tenant, making it impossible for me to file a police report. • They refuse to honor the guarantees in my contract, including $3,000 for pet damage, $5,000 for lost rent, and $5,000 for property damage. Instead of using the tenant’s security deposit to help repair my home, they kept it for themselves. • Communication is nonexistent. They rarely respond to emails, won’t share important documents, and left me completely in the dark about the eviction process. • When I told them I wanted to terminate my contract, they threatened to stop the eviction process and void the guarantees unless I stayed with them. I’ve lost over $10,000 in unpaid rent and utility bills, and now another $10,000 in damages, all because of their incompetence and dishonesty. This company preys on property owners and offers no accountability. I’m working with a lawyer now and know I’m not the only one dealing with these issues. If you’re considering using Revolution Rental Management run the other way. They will cost you money, time, and peace of mind. Do NOT trust them with your property!

Fantastic experience: Revolution Rental Management - Brookhaven sets the standard for excellence in property management. Their professionalism, attention to detail, and dedication to both property owners and tenants are truly unmatched. The team consistently goes above and beyond to ensure every property is well-maintained and every client is satisfied. If you’re looking for a property management company that delivers outstanding results, look no further than Revolution Rental Management - Brookhaven. Highly recommended!

Negative experience: Our landlord chose not to renew with the company because they were charging for things that were not fixed. We had a continuous issue with mold in the bathroom that was never actually fixed. Overcharged on the move out inspection for items such as pet odor with no proof. Would not recommend to landlords or tenants.

Positive experience: Solid place to find homes

Fantastic experience: Sets the standard for property management. Comprehensive online portal for home owners and curated contractors that provide fast professional property services at reasonable rates. Highly recommended. Great communication and transparent management of your property.

Fantastic experience: Rachell Runion has been our property manager in Atlanta for a year and a half; we live far away from Georgia. Pretty much everything went smoothly until the lease ran out (we told Rachell we were moving back to Atlanta and needed to move into our house there). She told the tenants in January that they would need to leave on March 31; there was no response. She called, wrote them various times - nothing. Apparently they decided to move out, but in a very leisurely fashion, stopped paying rent on 3/31 but left many of their belongings in the house through May, using the house as an unpaid storage space. Rachell, knowing that we had to move in June, contacted her attorney who came up with a legal plan to move them out in 3 days. Without Rachell’s professional help and graciousness, the situation would have been far more difficult. I recommend her highly to anyone who needs this kind of property manager.

Negative experience: I applied for a home sent documentation tried calling never once return calls texting instead very unprofessional

Fantastic experience: TruHaven Homes is the BEST! The team has great communication and all presented high energy to get our home leased quickly. We had a few items that needed to be addressed and they handled everything with alacrity and thoughtfulness [like installing the mailbox instead of outsourcing the task]. I am SO happy to have found them and we look forward to future interactions! Thank you, Rachell and team! You knocked our socks off.

Fantastic experience: One of my properties had been empty for over a month when I changed property managers to use TruHaven. As part of the onboarding process, they performed a walk through and suggested a fix to address one issue to make the house more attractive to renters. They were able to onboard my property quickly and, within a couple of days of re-listing my property on the MLS, secured a tenant - without dropping the rental amount. The TruHaven team has been pleasant to work with and very professional. I would recommend them.

Fantastic experience: I am a fellow Realtor. I called RACHELL RUNION about a property in a community that she represented which was currently off the market. She is very professional, kind and helpful. She was available to me after hours and delivered much needed information about the community. What is so unique about her is that she did not have a vested interest in the specific property I was interested in but she had information about the community that was helpful to me that she was willing to take time after houres to share her knowledge and experience. She is a good person and in this day and age finding folks who are gracious and kind on top of being very professional is truly a blessing. I would not hesitate to utilize her services and I would work with her in a heartbeat.

Fantastic experience: They've been managing my property for almost 4yrs now, they've been great at managing my rental property and being highly responsive to questions from myself and the tenants. I would have no reservations recommending them to others in the area.

Fantastic experience: Rachell is a pleasure to work with. She is very responsive and detail oriented. I’m an out of state investor and it is so important to build a good team. She is very trustworthy and knowledgeable about Atlanta market.

Fantastic experience: Rachell and her team are super responsive. It was a pleasure working with them as their subcontractor. Rachell's first priority throughout the job was her tenants and how to make sure they were safe and taken care of quickly. She is very patient and was always available to answer questions. We hope to work with Tru Haven again in the near future!

Fantastic experience: Rachell and her team are the BEST! When our current tenants moved out, she had a move-out report to us in two days and new tenants signed less than a week later at a higher rent! Thank you for always working so hard for your clients! Could not be happier.

Fantastic experience: I engaged the services of TruHaven Homes for a property I owned in midtown Atlanta. They helped me qualify appropriate tenants by conducting interviews, background checks and credit checks. We even worked with some celebrities who wanted to lease the unit. Over the years we had mostly good tenants but occasionally we had tenants who slow paid the rent, or wanted to break the lease early or had problems with reports of mold. Whatever the problem was TruHaven Homes found successful ways to deal with them and always maintained an appropriate relationship with me and the tenants, and while doing so, complied with local laws and the requirements of the lease. I have had several other property agents in different parts of the country. TruHaven Homes was and is the best. If you’re looking for a property agent who will do the needful and keep you the property owner stress free I highly recommend them as your choice.

Fantastic experience: My roommates & I have had a very pleasant experience with this company. We went through the rental application process & had contact pretty much whenever we needed with the company. Specifically, Marcus Clemons has offered us lots of help & has been a pleasure to work with.

Fantastic experience: Always responsive to messages and willing to help out and work with customers. There were a few fees I had that they were willing to work with me on getting sorted out. Great people and have a great system.

Fantastic experience: Marcus and the TruHaven team are wonderful! They have been friendly, professional, and responsive every step of the way. We have had an excellent experience so far.

Fantastic experience: Rachell was awesome to work with! She was super sweet and wanted to work together to get us both to the closing table, and we did it! It was a pleasure to work with her.

Fantastic experience: Integrity works with TruHaven Homes on a regular basis. Very professional company and trust worthy. A company you can count on!

Fantastic experience: As a tenant, TruHaven has been great to work with - they are responsive, professional, and flexible to meet the needs of their tenants and landlords.

Fantastic experience: Working with Tru Haven homes has been a pleasure. The agents have been very responsive and easy to work with, particularly our assigned agent Marcus. We decided as a family to move during the COVD-19 pandemic, and the Tru Haven team made the process smooth and quickly answered any questions or concerns we had. We highly recommend working with this company.

Fantastic experience: Marcus and team at TruHaven Homes are top notch! Marcus is always very responsive and concise with his communications. Even during a global pandemic, Marcus was able to find us great tenants in a timely fashion! If you're thinking of renting your home, I cannot think of a better team than TruHaven and a better partner than Marcus. 5 Stars!!

Fantastic experience: I started looking for a home a month ago then I met Marcus Clemons from true Haven homes and he made my experience so quick and easy..

Fantastic experience: I've been looking for a new apartment for several weeks and have officially signed a lease with TruHaven Homes! Rachell made the showing and application process so easy, and I felt confident in my decision to work with them!

Fantastic experience: Rachell is great! She has really earned our trust over the years. She takes good care of our home and makes sure the renters do too!

Negative experience: Poor communication, not business oriented. Rachell, in charge, seemed more interested in arguing and being sassy than helping us get the lease signed. Refused to replace a broken door handle on bedroom and absent lock on the only bathroom prior to move in despite previously promising it. I would steer clear of this group. A lot of other great options. They wasted a lot of our time.

Fantastic experience: Rachell and TruHaven have managed my house for 6 years at this point. They've done an exceptional job and have at all times left me with full faith in their judgment, management abilities, and trustworthiness. I lived on the other side of the planet (12 hr timezone difference!) so knowing that they would make the right calls as needed was important to me - I could leave them to it. They're still managing my home as I'm going to be in another city and I'm happy for that!

Fantastic experience: I was referred to Rachel at Truhaven Homes through an out of state realtor when I was looking to purchase my first home in Atlanta. Throughout the process, Rachel and her team were transparent with the home buying process and the Atlanta market. I would recommend Truhaven Homes to anyone who is looking to purchase a home.

Fantastic experience: Rachell and team have been beyond great in managing my property. As a landlord/customer, some key differentiating factors are their ability to assess the market and obtain an optimal rent amount for the location, their ability to find the right tenants, and their ability to manage my expenses both through special vendor pricing and identifying which expenses are value accretive vs. not worth the cost. They have a great team that provides exceptional customer service. 5 stars for sure.

Fantastic experience: We have been clients of Tru Haven for several years. I cannot say enough positive things about their company. We have a guest house property that they currently manage. The property has been consistently booked and the clientle properly vetted..This is priceless as we are a busy couple and do not have the time to assist with booking. The communication process is easy and welcoming. The deposits are easy to follow. Highly recommend.

Fantastic experience: Working with TruHaven homes has been fantastic. Top notch client service and they know what they are doing in the property management sphere! 10 stars!

Fantastic experience: A great company, always professional on phone and in person, very friendly, we appreciate you calling Junk King for all your trash removal needs. Keep up the good work!!!

Fantastic experience: Quality mgmt. co. Very conscientious in wanting to stay on top of any issues/ attention needed to the properties they manage. Definitely a great option for tenants or property owners

Fantastic experience: One of our FAVORITE companies to work with! We are a heating & Air company that have been working with Truhaven for over 5 years and the experience has been great! The staff have always been very professional and the homes we service for them are well maintained. We would highly recommend this company to anyone in need of property management!

Fantastic experience: Working with the TruHaven team is a treat. The professionalism and attention to detail is second to none.

Fantastic experience: Very responsible and honest people! Grate job. Special thanks to Rachel, Jessie and Erika.

Fantastic experience: Tru Haven has been our property manager for the past three years and Rachel and her entire have been a pleasure to work with. My husband and I are based outside the U.S. and we’ve relied on Tru Haven to handle everything related to maintaining amd renting our property. They are prompt and professional in their communication. I’m always kept in the loop regarding any issue but can rest easy knowing Rachel and her team are taking care of it. It’s been a huge relief to have such a professional and experienced team handling our property. I highly recommend Tru Haven for property management.

Fantastic experience: Rachel Runion was my realtor when I bought my first home and was a truesavor through the entire process. I was buying at the height of the market and had A LOT of competition. She held my hand through the whole process. After 3 months of heavy house hunting I found my perfect match and am so happy to have a place to call my own:-)

Fantastic experience: One of the best property management brokers in Atlanta! I've had the pleasure working with Rachell and her team for the last decade. To frame the conversation I've been in real estate sales in Atlanta since 2000. I have always had a philosophy of a high amount of care and service to my clients, and never felt comfortable dabbling in the area of rentals and property management because I could not provide the service I stand for. I met Rachell in the late 2000s and after a lot of trial/error with having over my clients to other property management companies (where they did not have a good service experience), I found a partner that I could rest assured that the clients were being handled with care, expertise and results. I highly recommend TruHaven Homes!

Fantastic experience: I have been a customer for four years, and I can't overstate Tru Haven's thoroughness, attention to detail, and ease of use. From the moment I signed up with Tru Haven, I haven't had to give any thought to management of my property except when Tru Haven needs my authorization to address the inevitable problems that arise with any rental, which Tru Haven handles promptly, professionally, and economically due to Tru Haven's long-standing relationship with an extensive network of reasonably priced vendors to cover every scenario. These vendor relationships have allowed me to save significant money and valuable time in the form of less downtime between tenants and little or no lost productivity at my day job, and I never have to worry about the quality of repairs and other necessary services.

Fantastic experience: They work hard. Very friendly. Been working with them as a contractor and they are dilligent and quick responders.

Fantastic experience: True heart, true home, TruHaven!

Fantastic experience: Rachel and Cat are absolutely wonderful! They are professional and attentive! They care a great deal about their clients and deliver outstanding service!

Fantastic experience: I have dealt with Truhaven and Rachell many times in the past. She and her staff are honest and hardworking people. I wish I could leave a review for each time they made me happy, would have been at least 20 five stars reviews.

Fantastic experience: Rachel has been great to work with!

Fantastic experience: Rachel is awesome she has a great heart and very supportive we so love her❤❤❤

Fantastic experience: Rachell and her team are professional and the best to work with. Honest and eager to help. I highly recommend them!

Fantastic experience: I have both rented properties from Rachell, and worked for her in property management. In all ways she is honest, hard-working, and truly has the client's needs at the very front of her business model. Highly recommend to all looking to rent or buy around Atlanta!

Fantastic experience: Rachell and Cat are wonderful. They are quick to respond to owners, tenants, and prospects. Maintenance issues are always handled quickly and there's constant communication with everyone involved. Renting, selling, or buying, you can't go wrong with TruHaven Homes!

Fantastic experience: Very good