Main Source Realty

Negative experience: Company is extremely difficult to reach and slow to return calls!

Negative experience: I filled out an app on a house that wasn't even on the market yet do to renovation. When I went to go look at the house they said if I was interested they would prioritize the renovation on the house. So I filled out the app on Friday. Talked to someone one Monday they said they would start the process. Talked to someone the following Tuesday and they had not started on my app. They claim to have lost it. Then they found it and were going to get right on it. Now Thursday yes a week and a half later they still haven't processed my app AND rented the property to someone else. DONT WAIST YOUR TIME!!! Now they have agreed to give me a refund but as I can see from other reviews they will agree to a refund but you end up having to fight to get it!! We will see The best thing about this company is Tracy.

Fantastic experience: Words can not express the gratitude for MSR working to get us into the home that is the perfect fit for our family! Tracey was the first point of contact and she had the best customer service I've ever experienced I started to think she was Ai!! She passed the baton and Stephanie pushed us through all the steps to approval which was seamless....you have to be patient because they work on your behalf on two levels with landlords and the state! Stephanie passed the final baton to Mrs Felicia and let me tell you she stayed on top of everything! MSR follows up and follows through...we are so thankful to be able to say we have a beautiful home incomparable to any of the big wig companies on the market! Thank you ladies for your hard and diligent work. 💕 10 thousand stars for all the naysayers. Good people get things done

Negative experience: I must say I was very disappointed with this company. 1st off Tracy was very nice and professional that's the 2 🌟 🌟 I communicated with Tracy she showed me and my daughter the house we liked it a lot even though it needed some updating and minor repairs. Tracy let us know to go ahead and complete application and send in app fee we did that very soon. Hadn't heard back in a while so we contacted them the office line stays busy then you on hold too long. Person in office contacted my daughter saying owner concerned one of us may move out mind you we've been staying together over 15 years, rental history excellent, we met all qualifications and they said owner is picky we asked if we could meet and talk with him. Nothing 1st off if you have someone interested in your rental property you be professional enough to communicate with them also house had been sitting over 6 months we was willing to do some minor repairs ourselves, we liked it that much. Also was told we may have to do a hold fee to take it off the market we were willing to do that still nothing. The house was 3bdrm, 2 baths and 1 half bath rental price $1899 older house not updated but decent. I've viewed houses completely updated less than that amount. Now we just happened to see online the rental amount gone up to $2300 unacceptable. They need to do better with their communication very unprofessional 🙄. I do believe they take application fee with no intention of renting the property. I would not suggest this company to do business with.

Fantastic experience: They are great 👍 people to work with I love my home 🏡💟

Fantastic experience: I have had nothing but the best experience from the very 1st phone call I made after seeing one of there signs. Everyone is EXTREMELY sweet and helpful. Tracy is who I have spent most of my time talking to and she has been a blessing!! Stephanie and Felicia have also been GREAT!! The move in process was a breeze and I'm LOVING MY NEW HOME!!!! Thanks again to you all!!! I TRULY APPRECIATE EVERYTHING!!! HIGHLY RECOMMENDED!!!!!

Negative experience: I rented with this company for two years & it was the most unprofessional experience of my life. Let’s start at the beginning. Initially, my application was a breeze & I was scheduled to receive the keys promptly on the 1st of the month. I was in 1 of 2 upstairs units of a townhome with a 1st floor area that was ramshackle & contained a shared laundry area. I experienced problems within my 1st month there. There was no dishwasher in the unit despite the lease agreement stating otherwise & the unit address was not officially listed with the post office. There were no separate mailboxes for the units. I had to register my address with the post office myself so I could secure internet access b/c I sometimes worked from home. By the end of that 1st month, I'd received several calls from Felicia & Amber who asked if I lived alone because the utility bill had gone up. This confused me because they’d just moved in another tenant…of course the bill would reflect two households. I assured them everything in the paperwork matched my lifestyle & thought that was settled. But the calls continued with them “threatening” they’d have to install utility meters and change from a flat rate to include separate utility costs if the price of utilities did not drop. I told them that was fine. I used to go in person to pay rent, & when I visited on the 1st of the 2nd month of my lease, Felicia interrogated me about my employment, asking if I worked at or away from home. I told her both & she seemed stumped, shot me a dirty look, & complained about the utility prices again. Guys…even if I was the type to take long showers (which I’m not), this utility “issue” was never my problem. I stopped paying rent in person after that. There is a home next to my building that was also owned by Main Source Reality. The 1st year of my stay, the next door neighbor harassed me & my neighbor, & I didn’t know why. My car was even vandalized by this neighbor & I filed a police report. When I asked this rude neighbor’s daughter why she was behaving this way, she advised her mom had learned from Main Source Reality of my unit neighbor’s place of employment & felt threatened by her status. Why is our landlord disclosing Personal Identifiable Information?? When my lease was renewed, it did not list the renewal date for Nov, but rather Dec. I brought up this issue, but nothing was done to change the paperwork. After I stopped communicating with Felicia & Amber in person, Stephanie Rong, the wife of homeowner, Hong Rong, began to contact me instead of Felicia. Now guys…first and foremost, I am a good tenant. And if you’re skeptical about that, just know I was a quiet neighbor, prompt responder & would generally pay my rent early instead of on time. The lease states that rent is considered late if paid after the 3rd day of the month. So why on the last day of the month around 10pm, I received a text from Stephanie saying that the rent had not been paid? I’d scheduled to have my rent sent to her Zelle (yes, they required Zelle transactions, just shady all around!) on the 1st of the month. I did not explain to her why rent had not been sent. I simply told her that rent is not considered late until after the 3rd day of the month and to not contact me about rent until it is considered late. Then came the leak. Our shared laundry room had a leak that extended to the carpet of the foyer. The carpet was not only wet but it eventually molded and reeked of a sour smell. We contacted the landlord several times about this. Mind you, whenever a repair was needed, instead of hiring professional help, Hong Rong would come to the property himself and do a shoddy job. This time, he fixed the leak and never removed the carpet. I passed by him when he was repairing the leak and he told me to not use the hot water function anymore. I told him I paid him for hot water and to get better pipes. His response? He shut off the hot water. This is just a glimpse of my awful time here. This property helps when you are in a bind, but it is NOT worth the money or time. Rent at your own risk.

Fantastic experience: I needed to find a place desperately and Tracy and Felicia are absolutely the most amazing women. Felicia and Tracy were my guardian angels I appreciate them so very very much they will never understand how grateful I am thank you I would recommend them to anyone. Love you ladies thank you again.

Negative experience: Scam. They took my application plus fees and told me I was approved to rent a specific house, just to call me back two days later and say they were going with a better candidate, and won’t refund my money. Very shady and bad business practices.

Fantastic experience: Sometimes you have to experience things for yourself. My wife and I were in search for a new rental home as our current landlord made a decision to sell their home after 6 years as a really good tenant. We contacted Main Source Realty and their communication with us via email and phone was outstanding!! We found a home in a very good location relative to our youngest daughter's school, which is separate from our two oldest kid's school in the North Gwinnett area. The home itself was in very good condition and the neighborhood is very nice. Collectively, we communicated with Felicia and Tracey throughout the entire process. They were EXTREMELY responsive, courteous, positive and helpful during the entire process. The fees we paid were a bit higher than expected, however, we already had an understanding of today's rental market conditions in Georgia so we anticipated that some fees would be higher compared to 2017. Nevertheless, we were approved and allowed to move in 10 days before our scheduled vacate date with our current landlord. Also, special thanks to Diana, she was very accommodating and pleasant when we visited their office. I highly recommend working with Main Source Realty Team if you are in search of new residence. Thank you, Robert!

Negative experience: 9/12 Update: This month we decided that we are moving and of course what happens all this time we have paid rent on time never late accept for the last two months and we made the landlord aware of what was going on. All of a sudden we are getting charged late fees now we absolutely have paper work that shows no late fees at all but, this month was somehow different because we are moving. Again I can not stress to you enough that you DO NOT rent from them PLEASE. They are now purposely trying to mess up our chances of getting away from them and moving forward. I pray to God he sees the malicious actions of others toward you when you’re trying to just do better for yourself and your family‼️ You don’t do anything on time as far as telling us when things are going to be fixed and how much rent will be two months prior‼️ Crazy how they try and collect so much money at the very last minute. 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾 PLEASE DO NOT RENT! DO NOT RENT! DO NOT RENT! DO NOT RENT! : From the moment we signed the lease we have had issues with the unprofessional staff with this rental property, and for this reason I will never recommend or rent from this place of business. This place is a scam, and honestly there are so many red flags 🚩🚩🚩 The photos of the property will show the outside, but some don't show the inside at all. FLAG🚩 upon getting keys to the property it was not painted 😑 and they also kept moving the date to move in back the rental payment jump almost $400 every two years. Which is unheard of. When we moved in the air went out it took them 5 days to get someone out to fix it. Later a gutter from the rear end of the house fell it took them 1month to fix that, The city came out and stated that the property was dangerous with it hanging down the way it did. This is a two story house, the gutter went from my window upstairs to the patio down stairs. Currently we have a water heater leak in the basement that is increasing the water bill by $150 per month it’s been two weeks since we put a request in still nothing is fixed. Honestly just don't even rent from these people at ALL! This is capitalism at its finest! Scams! Whatever you want to call it! Use YOUR money and rent from a property that will 100% do repairs and upkeep within a certain time frame. This is our last year here and the whole time we stayed was a waist of money. It's a good school system for kids but, honey if you are not buying in this area just forget renting from them altogether its not worth the trouble! DO NOT RENT! The air just went out not to long ago took 3 days to fix, I have a 1 year old and a 13 year old my family had no choice but to deal with the intense HEAT and its the middle of SUMMER! DO NOT RENT! DO NOT RENT! DO NOT RENT!

Fantastic experience: Yes Lord is blessing me with a home, so Happy for this new home.

Fantastic experience: I came across Main Source Realty when I was in a time crunch to find a new home. (I opted not to renew our current lease.) From initial contact with Tracy to all the help Paola, Stephanie, and Felicia herself gave, my family was pre approved and later approved (basically hours later, not days) for a beautiful BRAND NEW home. The process was smooth, they were crystal clear about what I needed to submit as far as paperwork, and they kept me abreast of every step, every development, in the process. When I had a question, I could call or text and they always got back to me quickly. An important consideration for us was credit, because while we aren’t at the bottom of the heap, we don’t have an 800 score. Main Source does not decide solely on credit. If your income is solid, you can rent from them! The entire office is pleasant, and they’re all really nice. They really care about helping people get into good homes. There are no outdated homes on their site, all are either new or vastly upgraded. All you have to do is submit the requested documents and they will process apps in the order received. It’s first come, first serve, but they don’t seem to take lots of apps simultaneously for one house. They process apps quickly, too. The ladies are very efficient, professional, and as I said, kind. The housing market is nuts right now and they made it much easier for us to breathe. We will move into our home after the holiday and I couldn’t be more thankful for Main Source. I saw a few negative reviews but honestly I believe these ladies work super hard and are super professional—to get less from them, there must be a side those negative reviewers haven’t told. Main Source Realty is all about its business, and I’d you come in with the right mindset and have your stuff in order, your experience will mirror mine—I would never have snagged this particular house at such a great price from any other realtor. I will be staying with Main Source rentals until I’m ready to switch over and purchase…from their sales side! I personally will recommend Felicia and her team to ANYONE looking to secure a great home at an even better price! Note—I’m not adding photos of our home lol This IS the internet.

Fantastic experience: Call a couple of times before getting someone but they were professional and the woman on the phone was helpful with information.

Fantastic experience: Has been extremely helpful and eager to please!

Positive experience: Amber has been absolutely fantastic throughout my first time renting process. She made me feel very comfortable in asking all my crazy questions. Very professional staff!!

Fantastic experience: Best people to work they are very nice and very friend people and would let other people know about this company. Again thank you'll for helping me out

Negative experience: Our move in date is for January 1 2021, there's no stove for starters when there is suppose to be a stove in the house. The house was filthy and was still being worked on. Closet doors not hung up, trash all on the floor. The tub had trash and dirt in it. There was a latter set up in the middle of the living room floor. When call the property manager the day before the move we never got a response. Ive called the office and the agent Felisha who was helping us on the 1st and haven't gotten a response from her yet. They were quick to get our large deposit but now we are having issue getting in contact with them. Buyer beware of this company they are VERY UNPROFESSIONAL!

Fantastic experience: The food and service was excellent

Fantastic experience: Great Ppl, awesome experience! Very precise and reliable! Nice properties

Fantastic experience: Great burgers! Friendly staff!

Fantastic experience: Im very excited that we found our house and all thanks go to Main Source Realty.😁😃😀

Fantastic experience: Stephanie & felicia was on time when i needed them,i like NO Credit check ,i put my trust in them,very clear about the move in process was about 2days to get approved, know that is fast thanks for giving me a chance to move in new house

Fantastic experience: They were very helpful with the process and answered all my questions...specifically Amber and Felicia.

Fantastic experience: Amber was awesome!

Fantastic experience: My wife and I live the Smooth process in renting our house. Thank you Stephanie.

Fantastic experience: Stephanie is the best here at main source reality. She has helped us through the process of renting our house. It was a smooth process. I will recommend them to anyone.

Fantastic experience: Just had to post my own review of my interactions with Felicia due to the only negative I had seen online (specifically on Yelp), which ultimately negatively affected my opinion of Felicia and signing a lease with her for a townhouse in Brookhaven. My girlfriend who is an agent herself assisted me in looking at a ton of places to rent with a couple of roommates after I returned from a deployment towards the end of July with the United States Army, she she Felicia was very friendly, had great communication and was very responsive in the 3-4 days they communicated. Long story short, I submitted my application and paid the fee of $75 (which I found to be steep compared to the $25 that Zillow charges), only to reverse the decision and sign a lease for a house just a couple of days later with my two roommates. Fast forward about a month, I decided to see if I could get my $75 fee refunded since it didn't seem the background check had been run since my two roommates had never submitted theirs alongside mine. Not even ten minutes after I emailed Felicia, she responded issuing the refund! I'm perplexed on how my girlfriends and my interactions with Felicia vary so much from the other reviews on here... Nonetheless, it's a great reminder that there are usually two sides to every story. I hope my review helps others and that my interactions with Felicia are the norm for those doing business with her. Luke

Fantastic experience: Great service! Fast and friendly! Quick turn around!

Fantastic experience: Had a great experience with them. Helped me get into my place very very fast. Love them

Fantastic experience: Amber is my agent and she was very polite and the company is very good so far

Fantastic experience: The entire team are great people to work with. Even though they are extremely busy they always make time for you. I recommend this team.

Fantastic experience: Excellent staff, they very helpful, professional, they shows they always concerned. I recommend you to visit this place to help you with housing.

Fantastic experience: Experience was wonderful. Will definitely be working with again and would recommend friends.

Fantastic experience: Awesome staff to work with!! Gave them a budget and told them what I needed and they had the perfect home for me to rent. I highly recommend using this company. They go out of their way to assist you and your family and always returned my email or call. (Very Important). I will continue renting from them until I can afford a down payment on my future home!!!

Fantastic experience: I highly recommended this place. They found good tenants for my three properties in less that two months. They are fast and the customer services is really good.

Fantastic experience: The best real estate company I’ve ever encountered! I highly recommended this if you are a first time renter. Great customer service and they are willing to do anything to make sure their customer is happy.

Fantastic experience: I had a great experience with the agency, they work with second chance landlords and are one of the few agencies that do not go based off credit. Highly recommend.

Fantastic experience: Great customer service. Very fast results. I found out I was approved in 24 hrs! And move in today!!! I would highly recommend!

Negative experience: This place needs to be shut down. I have notthing good to say about this basement operation. Customer service is non factor. Dont give this palce your time money or business.

Negative experience: Horrible homes they are sad. I understand no credit check but you should not have to go view a home and it looks like someone live there. In there website homes look so nice but once you drive to these homes it looks horrible on the outside and things aren't finished on the inside. They don't even care about it. I think if they had better people working for there company doing up keep it would be better. There clean up truly sucks and prices are to high for shack looking homes!! Not even upgraded. Run far away if you believe these people are worth your money your crazy!!

Negative experience: If you are looking to do business with someone who will treat you well LOOK ELSEWHERE!!!!! I called about a property I saw for rent and was told it was available . Me and my boyfriend filled out our application and we’re even told we could put 100$ down to hold the townhome . The next day comes and I call to ask an unrelated question and I’m told the landlord has already signed a lease on the townhome . However I’m told he has a few identical townhomes right beside the ones we were interested in . Days go by no phone call so I reach out and someone answers the phone telling me they never even ran our application !!!! We gave her 260$ for an application and a holding fee and she did absolutely nothing . The customer service is horrible, the communication is slim to none . Overall BAD business!!

Negative experience: I contacted the firm regarding a home. I asked some questions through email and never heard back. When you receive bad customer service on the first contact that tells you how bad their service will be.

Negative experience: Absolutely HORRIBLE COMMUNICATION SKILLS AND CUSTOMER SERVICE SKILLS! The had me drive an hour and hlaf only to tell me the lady miss inform me again maybe if she could speak better English we wouldnt have had the issues! When Felica is gone it seems her staff doesnt care enough to put the effort she did!!!