Real Property Management Coeur d'Alene

Negative experience: Since the owner in the previous review elaborated on the issue involved, let's add some context so that as a potential or current owner or renter, you understand what happened and how this company mishandled the issue. No findings of mold during several years' rental until the previous tenant moved out and casually mentioned smell of mold. The owner did not receive any notification from the property manager until after vacancy. While rental stayed vacant for several months, because this property manager did not find a tenant, the owner returned to the home and ensured the home was ready to rent. A mold test revealed NO evidence of mold in the home. Separately, mold was found in the unlivable attic, and the property manager and owner discussed options to remedy. Property manager, unilaterally without owner authorization, hired a general contractor, not a mold specialist, and then billed inconsistent amounts to the owner totaling almost $7,000. The property manager proceeded to tell owner that they could "file an insurance claim." It took the owner persistent effort to obtain even a receipt for this work from the contractor. This property manager was fired for the following reasons: 1) violating the property management agreement by failing to obtain owner authorization prior to doing the work; 2) failure to work with owner to file the correct way an insurance claim before the work to ensure the work is done right according to the insurance company; 3) claiming that the property manager acted in the tenants' best interest when no tenant lived in the home at the time it occurred; 4) failing to communicate with the owner, who had been in the home, about the situation; and 5) billing the owner for work without sufficient documentation and diligence, including non-quoting for expensive repairs. If you decide to go with this company, be aware that they may do unauthorized work outside the agreement you sign with them and bill you for it with insufficient due diligence. We were happy with this company when the previous owners were involved; this iteration is nothing like what it used to be. Strongly advise the property manager not to post a comment about this message, and let it go. We have moved on to a much better company with far higher ratings. Anyone who wants further information is welcome to contact me.

Negative experience: Landlords, BE AWRE! This company with the current new owner has little experience in managing rental properties. They mishandled our repairs and stuck us (owners) with thousands of $$ of repair bill. The tenant they put in our house was doing bad damage to the house. We severed our business relationship with RPM, but unfortunately we are still dealing with this tenant in the house with our new property manager. I would give it zero star if I could. To add in response to RPM’s response - you left the house vacant for two months without addressing the repair needs, until a few days before new tenants move in. And then you call it an “emergency”. You did not get multiple quotes or our prior approval for the $7k bill you charged us, which you would need to if you addressed the repair during vacancy. These are facts. A good property management makes all the difference. Landlords, BE AWARE!

Fantastic experience: Amazing rental company helpful and very patient

Fantastic experience: We have been home owners for decades, but we were in a position where we needed to rent for a year. My expectations were not very high from reading other peoples experiences with landlords in general, and property management companies in particular. Glori and Josiah, and the Real Property Management team, exceeded my expectations from day one. They made the application process easy. Move in was smooth. And when our plans ran into some major issues, RPM went above and beyond, to be not just good landlords, but great people. We felt welcomed and valued. When an occasional issue did arise with the property, things were usually handled within 24 hours, sometimes within the hour! I can't say enough good things about the RPM Coeur D'Alene team.

Fantastic experience: Very kind, responsive, and convenient way to pay rent.

Fantastic experience: Very helpful with our out of state move. Did a video tour and answered all our questions. Very impressed with the quality and professionalism.

Fantastic experience: This company was amazing to go through, especially as a first renter. They were so responsive and detailed when it came to answering questions about the rental, giving critical information that would be needed to ensure getting the place, and thoroughly breaking down everything needed to know.

Fantastic experience: Very quick to respond and were able to help expedite a quick turnaround we needed. Friendly and professional.

Fantastic experience: This is the first honest property management company I have rented from. They have been respectful and kind and quick to communicate. A true blessing to have rented from them. Lorene Metzner

Fantastic experience: Very professional staff. Friendly and personable. Like doing business with them.

Fantastic experience: Amazing team. Was positive and helpful in every way. My family and I are so blessed by our amazing rental experience. We would highly recommend Real Property Management in Coeur d’Alene.

Fantastic experience: I can’t say enough about Real Property Management Coeur d'Alene. The owners, Glori and Josiah, have been nothing short of fantastic. This is not your standard, impersonal property management service. They are genuine, caring people who actually call you back and respond to messages! Their light really shines in how they treat customers and carry out their work. We feel blessed to be working with a business that operates with warmth and integrity and would recommend them to renters or landlords looking for a reputable company.

Fantastic experience: We had a wonderful experience dealing with Real Property Management. They were extremely helpful and found a rental for us on short notice. They handled everything in a very organized and professional manner. We highly recommend their company.

Fantastic experience: I can't recommend this property management company enough. they stay on top of issues when they come up and get problems resolved immediately.

Fantastic experience: Super friendly family team management company As a home buyer out of state and not ready to move in for 9 months my realtor suggested renting the home until ready to move in and that’s where Glori and her team came into play. Difficult to find a renter for such a short term but they did it and their process for qualifying renters to come in is stringent. Feel very confident my home will be taken care of and would also like to thank them for setting up an above ground timed sprinkler system so the back yard grass would not die

Fantastic experience: We rented from RPM CDA for the last 2 years and had a great experience, and that's coming from a lifelong renter who has dealt with numerous property management companies. My two main contacts were Glori and Josiah. The communication was ALWAYS clear & responsive between us. Their portal is simple and easy to use for making request/repairs and paying the rent. The added bonuses they provide are great and worthy to be mentioned. Our one repair request was met quickly and taken care of, and the pest control contractor they used was precise and thorough. We also received our ENTIRE security deposit BACK! We had a great home, and it will always hold a special place in my families hearts, as it was our first rental in North Idaho. I read a handful of the reviews here and I can't speak on behalf of RPM but I feel every home situation will be different as the home owner also plays a major roll with security deposits & renewals. From my experience, if you treat the home like you own it, pay the rent on time and return it back the way you would hope to receive it, I don't see why you would have any issues. RPM, in our experience, was rock solid and a great property management company. I am very pleased with their services.

Fantastic experience: My experience with Real Property Management was exceptional. They handled every aspect of renting my property professionally and efficiently. After the tenants moved out the made sure that the rental was clean and 100% ready for marketing. I highly recommend Real Property Management without any reservation.

Fantastic experience: We have worked with RPM Coeur d'Alene for over 2 years and it has been wonderful! They are professional and organized and care about the resident experience they provide! Highly recommend!

Negative experience: Not a renter, just a prospect. I would not recommend just after my prospective experience. We were scheduled for this morning (2/15/2024) to view a listing that allegedly was not available until 2/14/2024, and on their website they did not consider applications until a showing is completed. I had been contacting real property management since 2/10/24 and only got a text and email back from Jason on 2/12/24. Over the next few days prior to our appointment, we had driven past this location, watched them clean up the yard but witnessed no viewings. At 7:50 this morning I received a text message asking me to respond confirm or deny for my appointment which I selected confirm, drove out to the rental property, which was cleaned and a nice lock on the door handle, only to find another prospect who stated she was also scheduled to view the unit, and that the agent was already 30 minutes late for her. I pulled up the website on my phone while we both were standing there to put my application in, and the listing was gone. We left as to not intrude on her viewing but watched her leave the driveway at 9:57 AM. Being our appointment was at 10:00 and no agent was there for ours either, I called them and spoke with “Josiah” who stated that an application was put in and approved and that nobody would be giving us a tour and that they “dropped the ball.” Being an individual who has myself worked in property management, this was an unprofessional and frustrating experience, I received no call or email from Jason or “Josiah” stating a cancellation in regards to this, and leads me to only imagine what actual renters go thru.

Negative experience: I wouldn't rent from them. They have people drive by periodically to monitor the properties without any warning. They took over $1600 of our security deposit (which I know most places rob you of these, but their "invoice" of everything was dramatic). They exponentially raise the rent every lease renewal. Also they downplayed our house having black mold one time. And to top it off, the property was painted two different colors inside. It was not like that when we viewed it, but they were too lazy to fix their mistake I guess. Just not the best overall experience with a rental agency, but I think most experiencea are like that now.

Fantastic experience: Jason is a very good person and a reliable property manager. Our experience with him for the last 2 years has been wonderful. His staff is also friendly and gets back to you on timely manner. We are very pleased.

Negative experience: RUN AWAY FAST... Horrible company. poorly organized. They never get back to you. It takes weeks for them to get things done. Unethical. They give your tenants permission to make structural changes on your house without your knowledge. HORRIBLE

Fantastic experience: In the year I rented from RPM it has been nothing but the best thing I could’ve done. They have been responsive to any issues that came up and they were fixed quickly. Jason has been very responsive to calls placed about issues and the staff are amazing and very friendly. The house we rented was clean and in great shape and in a great neighborhood. Again thanks to RPM for being that friendly face when we moved here to start a new chapter in our life.

Negative experience: I called on a rental for 4 days and never got a call back or saw any changes in the listing.

Fantastic experience: BEST LANDLIRDS EVER!! RENT AND LIST YOUR NEXT HOME WITH THIS COMPANY!

Fantastic experience: You can't beat perfection. This company is tops!

Fantastic experience: I have dealt with quite a few property management companies over the years, and seen some shady stuff. But Jason at RPM North Idaho is by far the best property manager I’ve ever worked with. He has always been fair and helpful. He is responsive if I have ever had issues or need help with the property I live in. Not to mention that in the 2 1/2 or so years I have rented with RPM the two places I have rented have been awesome. Very clean and well taken care of. It has been a pleasure to work with Jason and I would recommend him as a property manager to anyone looking to rent in the post falls/CDA area!

Fantastic experience: They were easy to work with! Very friendly. They had people out to the house quickly to make needed repairs.

Fantastic experience: Real Prop Mngt was a Great team to work with. They got us into a house and took care of us promptly the whole time. When the time came to move out, we did a very thorough cleaning and the gave us our entire deposit back within a few days. Nothing but good things to say for this team!

Negative experience: ***Owners and renters beware. We rented from this company for two years. They are unprofessional and unorganized. Will take them days to call or email you back. Communication is horrible. Will lie to your face and do the opposite. They didn’t do a walk through with us when we moved in or when we moved out, even though we requested. When we moved in we had to clean the car litter out of the pantry, fix the back sliding glass door that wouldn’t lock (so they put a stick in it), fix the refrigerator door that didn’t close and clean out drains that were clogged. When doing their 1 year check in, we gave them a short list of a few things that needed to be fixed. Only 1 out of the 3 were completed. The one thing they did “fix” They had the parts shipped to the house and we had to fix it. When moving out, they came into the locked house before the end of the month (which was paid for) or before we turned in our keys without notice, twice. We had to clean this house when we moved in and had it professionally cleaned when we moved out. They had to search for things to charge us for.. so they charged us for putting pictures on the walls, even though we patched the small holes. They charged us for plastic broken blind that was broken when we moved in. They also charged us for cleaning under the fridge, which I verified had already been completed by the cleaning company. When I called to discuss these things with them, they didn’t answer the phone. They would only text. I asked to come in and speak with them about these the things they were charging us for, they told us they needed a week to “put together” the documentation. If you sent a check, it should already be documented. This is bad business and we wouldn’t recommend them to anyone...renters or owners.

Fantastic experience: Rental Property Management in Hayden has been taking care of our rental properties for over 25 years, and we have always been treated fairly and have been well taken care of by the representatives in this company. They do an excellent job of keeping our properties in well maintained condition and getting good renters for us. We highly recommend them.

Fantastic experience: Jason and Yvonne are the best! Always responsive, attentive, and acting in our best interests...they value our property as much as we do!

Fantastic experience: These two owners are dedicated and dependable. No matter the day or time, they are there to assist both tenants and owners!

Fantastic experience: Very nice couple that runs this location. They seem fair and honest in an industry plagued with dishonesty.

Fantastic experience: Real Property Management Coeur d' Alene, provided my husband and I top notch professional rental service and assistance. They provide prompt communication and are very interested in meeting the needs of their renters. We would highly recommend using them for your rental needs.

Fantastic experience: Word has it that IDAHO has friendly and professional people that will handle the situation on hand. Jason and Yvonne are a great example that the work they do professional courteous and honest. We lease from their company and its all about good and comfortable living in a property which has met all our expectations thank you

Fantastic experience: We have an investment property that Jason manages. He always responds immediately. If we need him to stop by at any time, he is always available. In short, his customer service is superb, which is so hard to find nowadays. I highly recommend Real Property Management!