PMI Central Iowa

Fantastic experience: We converted to PMI just over a month ago and already the difference is significant. Their knowledge and expertise is so very critical for our association of 138 owners. We really, at the end of the day, are a commercial property...and we need commercial answers. A board is turned over regularly and has, as a general rule, no clue how to maintain a commercial property our size. PMI is a professional company with great experience. In just one month, we have already benefitted an unbelievable amount. They do not push things on us...but they share from their experience in the commercial property management industry. We realize now that we have NEVER had a true property manager. We have always struggled to know how to handle our primary duty as a board for the "care , extension and maintenance of our property". How could a volunteer board know that anyway? Already the difference of applying their experience to our situation is having impact. We are delighted with their performance and strongly recommend that other HOA's consider having a TRUE PROPERTY MANAGEMENT COMPANY as their guide to success. The difference is noticed immediately!

Fantastic experience: PMI Central Iowa has been a Godsend. As a member of the HOA I couldn't be more pleased with there service. The previous HOA management company was horrible to say the least. Hannah, our PMI Community Associate Manager hit the ground running and made the transition to PMI seamless. PMI (Hannah) is very responsive to my requests and very easy to work with. If you are in the market for an HOA management company or considering a property managed by PMI Central Iowa you can't go wrong.

Fantastic experience: PMI has a full team to support their owners, board members, and vendors. They offer experienced advise to help board members make educated decisions. Really impressed!

Fantastic experience: Great people to work with! Hannah is the best!

Fantastic experience: Property management isn't an easy industry to be in so I want to take a minute to acknowledge PMI Central Iowa and their team. They are transparent and all of the financials, bank statements and invoices are provided to all owners monthly and on time. The have a designated website that stores all of the community documents that owners have access to 24/7, and a maintenance team that coordinates work orders. They all work together to help with all aspects of the community. They do a great job and are very friendly.

Fantastic experience: Great company, & great team! Always so friendly

Fantastic experience: I had an issue with our lawn guy at my residence Bridgette ASAP handled it the lawn guy and I came to an understanding. I was very impressed it only took 2 hours and my issue was resolved.

Fantastic experience: I have always had positive experiences working with PMI. They pick up the phone, communicate on time, and are overall a class act. Could not recommend them more!

Fantastic experience: Team is friendly and has great knowledge for what they are doing.

Fantastic experience: Great experience with Chris and his team. Would definitely recommend.

Fantastic experience: I am a Member of my HOA Board. Speaking for myself personally, I have had nothing but positive experiences with PMI since our community selected after a thoughtful screening and interviewing process, and after having a truly horrific experience with our prior company. Thanks PMI!

Fantastic experience: By far the best rental company I have had the pleasure of working with. Very responsive, and easy to work with. Our place is incredible, and fits our family's needs. We are forever grateful for PMI.

Fantastic experience: Staff is very knowledgeable and easy to work with.

Fantastic experience: HOA Board of Directors, you'll want consider PMI Central Iowa. After several years with many changes of management companies, PMI was a real life saver. Their online system, maintenance request management, and support for the board is exceptional. Vendor access is good while allowing us to stay with our trusted vendors or shop rates. Being a volunteer for these boards can be time consuming and unappreciated...PMI has made it so much easier. Hannah keeps in regular contact and is great support. We are so happy to have found them for our Townhome managers.

Fantastic experience: Our board works closely with Hannah Heckman, a relationship that has made us successful. She answers our questions clearly and is willing to investigate situations that come up. She is very experienced in property management. We are very, very lucky to have her as out Property Manager.

Fantastic experience: Hannah is great. Perfect balance if Professional and Personable. Immediate follow through. Organized. Knowledgeable of reputable vendors, great suggestions and solutions. PMI is a great team.

Negative experience: PMI IS VERY PASSIVE AGGRESSIVE. As a 20 year owner I should be able to speak to a knowledgeable, kind, and customer service oriented person when I call. Yet every time I call there is never anyone to answer the phone. Most of the time voicemail hangs up on me so that I can't leave a message. If I do leave a message no one ever calls back. If I have a complaint they blow me off until I call approximately 3 or more times. Then they are upset because I'm so angry. They are full of excuses especially when it comes to mowing. They refuse to have the mowing company that I pay for, cut ALL OF THE GRASS NEXT TO MY UNIT. THE WEEDS ARE NOW 5 FEET HIGH. It is so ridiculous that this company, that I pay every month TO MANAGE our HOA is totally worthless (Ted). I can do everything they're suppose to do and complete it quickly. In fact I do! I weed, pick up braches, trim the tree branches, pick up trash and water my area of the yard. I pay to have all of this done for me, but instead I do everything so it doesn’t look trashy. Chris does nothing. In fact his dad's company, along with his brother built these moldy, moisture ridden, rotting townhomes. Because I took the incentive to advocate for myself, my Unit was the only one repaired. Lucky me.

Fantastic experience: Our HOA is a relatively-new client of PMI Iowa. Speaking only for myself, I find them to be easy to communicate with. They have access to, and experience with, many vendors. I have heard they've saved our HOA money on lawn and snow removal. They are responsive to repair requests and suggestions. Theirs is a tough business in which persons who are unhappy tend to speak the loudest. I am happy our HOA made the switch.

Negative experience: IT SHOULD NOT BE THIS HARD TO SPEAK TO SOMOME HERE ON THE PHONE. TERRIBLE CUSTOMER SERVICE. I reached out and left a voicemail to PMI detailing very well what I needed help with and requested a call back. (SIMPLE Account Recovery/Password reset) To my surprise I did not receive a call back I got an email from a Representative named Lorna. It seems as if Lorna didn’t give much attention to what the voicemail had said and responded with something very different to what I needed help with. I replied to the email requesting a call back politely. Still no call back but another email from Lorna. She asked what I needed help with I told her and she still did not understand or do anything like calling to help. Left another call and voicemail…there was no response. Finally the way I reached someone was claiming to be a tenant with a mechanical issue. Does it need to be this hard to speak to someone if we are using PMI for property management? A formal complaint will be filed with the board. It should not take a week to reset a password with you guys or to get someone on the phone.

Negative experience: Too hard for them to return calls because they are too busy towing their residents of 5 years. 10/10 would never recommend a property managed by them

Negative experience: Absolutely SUCK!!!! HOA fees keep going up-nothing gets fixed. They have a dumb parking system so an elderly relative has to park a mile away and walk to your place. They sell parking passes that brake and then have CROW TOW patrolling the parking lot to tow people who LIVE HERE!!!

Negative experience: NEGLIGENT.. DISMISSIVE. I have been renting from Pmi for almost three years . In the beginning Chris was amazing !! Understood I have mental health issues amd moved me to a different property.. he sure didn’t have to do thst but he did .. I appreciated it. Now three is a new clown running it .. Dave I believe. I have a had. Leak in my roof for a year .. it was finally fixed after a year of them knowing! I had 25 holes In my foundation which I ended up having a mouse issue which the woman who answers the phone treated me liek the mouse issue was MY Fault asm cancelled the pest apt because I was embarrassed about saying anything about the mice they were talking about making me pay for the pest apt! my water heater has been leaking for over a year .. I know this because an employee of Pmi told me he notified the owner or my property and nothing was done well two nights ago my water heater exploded in thr basement and took out the heater …it was replaced the next day . My point is Pmi now are slum lords ! I don’t know where Chris went but I hate living here now ..

Fantastic experience: If your looking for a company in the heart of a beautiful town you dont have to look further.. Ashley was 100% fabulous with communication, ALL my questions even repeated ones, kept it peaceful calmn and informative. Ashley toured me more than once for my peace of mind, helped and guided me step by step to get me into a new home… she also listened to my entire background to understand me and create a trustable start . Definitely super happy tenant . Ive never felt more reassured because of her thank you Ashley and PMI

Fantastic experience: Great company! Everything is easy to do! If you have a problem they take care of it right away. They are incredibly nice and will work with you. I'm super happy!

Negative experience: Beware of roaches!!! I was supposed to rent a 2-bed in west Des Moines from this company. I toured it about a month or two before moving in and everything was good. PMI emailed me at 6pm the night before I was supposed to move in and said they found “a” roach but they put traps down, yada, yada. I go there in the morning to check the situation out… it’s INFESTED with roaches. Mind you I have to be out of my current apartment that same day and so I tell them that they need to find me somewhere else to live. They eventually found me somewhere later that evening but god damn the whole situation was so stressful and messed up!!!!

Fantastic experience: Great to work with

Positive experience: The new gal at PMI is off to a great start. Keep up the good work!

Fantastic experience: Been very impressed with both the Service and level of commitment PMI Iowa has towards their clients (H.O.A’s). Customer Service is very important to me personally and it was an easy choice for me to connect with PMI. Both Chris and Hannah along with the office staff are very strong with their commitment and are just Good People!!

Fantastic experience: After changing our longtime Property management company to PMI a couple years back, we have been very impressed and pleased with their follow through, personal efforts, and professional approach along the way.

Negative experience: I went to look at a house wanted the house, filled out the application paid application fee everything was approved sweet. Comes time to pay the deposit, they hike the deposit up 2x telling me my credit score was low which was a lie my credit is over 600. I showed them my credit and was told it doesn't matter what my original credit score says which is from my bank, they told me they have to go by the company they use to run your credit score. Absolutely not I wasn't haven it the dang on deposit was more than the rent that right there pissed me off almost lost my apartment that I'm in now cause I already gave them my 30 days thank goodness they didn't process the paperwork yet or me and my kids would of homeless. So with that being said that was a red flag for me and I'm good go pull that with another sucker but not me.

Positive experience: Professional service and effective communication! Property Management company with just the right service offerings. Highly recommended

Negative experience: Worst renting experience of my life. I'll never rent from PMI again. They are extremely unorganized.

Fantastic experience: Very respectable would definitely recommend these people. The front desk lady is so sweet (sorry I can’t remember your name) and really cool!

Fantastic experience: The PMI central Iowa team handles situations professionally and they return calls. When you have an issue, they will solve it.

Fantastic experience: Professional service and effective communication! Property Management company with just the right service offerings. Highly recommended!

Fantastic experience: PMI Central Iowa is a upscale company. They are fair and good communicators.

Fantastic experience: Just moved out of a town home managed by PMI Central Iowa outside of downtown Des Moines and the overall experience was good! The home was newly built, so we really enjoyed being there. Maintenence issues were easy to file and their responses were prompt. They just recently switched to this app called Rentvine and messaging them on there was very convenient. Process to move in was good, Tim was able to do a virtual walk through when we were unable to view the property in person knowing that we lived out of state. We qualified for the deposit free program with Obligo, so no security deposit was put down and we just paid the $100 initial and $15 monthly fee. Better than full payment in the beginning. Moving out was okay, they re-listed the property in the last 2 weeks before we moved out and had prospective renters come in and view the place the weekend we were cleaning. Our stuff was all over the place because we were in the middle of moving and I feel like as a future tenant, I'd want to view it with no one else there. Other than that, it was a good experience overall. Tim went out of his way to mail me some things that got delivered to the property after we moved out, so that goes to show they care about their residents.

Fantastic experience: Awesome property management company! Highly recommend!

Fantastic experience: Chris, we know that when our HOA homeowners call they are calling to complain and not to thank you for the great job your team does for us. We are sorry your team has to deal with passive-aggressive and unreasonable owners. We appreciate what you do!

Fantastic experience: Excellent management company

Fantastic experience: Chris and his team take great care of communities and know how to handle any situation that arises. These guys take care of everything and are a great partner for an HOA board that doesn't want to hassle with the day to day management. I can't say enough good things about them and how easy they make this for you.

Fantastic experience: I called PMI regarding some insurance paperwork that I needed for our mortgage company. I had the paperwork to my inbox the same day!

Negative experience: Disrespectful and unprofessional to homeowners. They don’t return phone messages or emails. They leave you hanging as to when or if, important work orders will get done. You may need an attorney to get things done right.

Fantastic experience: Wonderful Team - Great Services!! Can't ask for more. Highly recommended for Property Management Services!!!

Fantastic experience: Amazing customer service! They pay a lot of attention to details.

Fantastic experience: If you need great property management, these guys are for you

Fantastic experience: Chris and his team are true professionals. Highly recommend them for all your property management needs!

Fantastic experience: Great business with a small company feel. They understand the property management arena very well.

Fantastic experience: I would definitely recommend them!! Great service, and attention!

Fantastic experience: I've had multiple interactions with them. As an investor myself, I'm focused on a company with great communication. The team is very responsive which is hard to find with other companies and they go above and beyond.

Fantastic experience: Professional and reliable! Would recommend to anyone looking for someone who truly cares about managing your property.

Fantastic experience: Nice service

Fantastic experience: I've been using PMI for the past year and have had a great experience. Great responsiveness and communication. My tenants appreciate the various systems in place to ensure they can submit requests and receive timely responses to their needs.

Negative experience: Stay away from this company. They lie and you can't get a hold of them. Be careful with this company

Negative experience: I rented a property and people broke in stole my lighter kept me up all night their is bugs inside the apartments and it's tapped it has cameras inside were people are watching u 24/7.

Negative experience: Constantly miss applying rent payments to other fees. Hard to get ahold of. No response to voicemail or portal messages. Would rather just give my rent payment to the actual owner. Wouldn’t recommend.

Positive experience: Great management company, if you ever need one!

Negative experience: Can't get ahold of anyone & when you show up to their offices they still have no interest in helping you.

Fantastic experience: Have used this company to manage our rental property for the last four years. Chris is always professional and reliable. Good company.

Fantastic experience: Great landlords great real estate

Positive experience: Nice people, I feel I was overcharged for my property, decent response time from maintenance

Fantastic experience: I have worked with PMI for years. They communicate well and treat their tenants with respect. I would recommend them to anybody looking for housing or for a property manager.

Fantastic experience: I have been a client PMI for a couple years- always quick to communicate and respond and do a great job taking care of things. Even went out of their way to help me get a package that was delivered to my old address. Would recommend to anyone and everyone.

Negative experience: Increases rent without proper notice, fails to do routine maintenance on properties, and has a complete lack of respect and compassion for tenants. Find a better place to rent from.

Negative experience: Slumlord that won’t fix repairs, hikes rent without notice, and won’t return deposits. Stay away!

Negative experience: This company fails to do routine maitinence on its properties and is pushing my friend onto the street by withholding $250 deposit that is rightly his. Terrible, slumlord organization. Don't rent here.

Negative experience: 1/5 would not recommend. PMI refused to work with my friend to get his $250 deposit back in time for him to help pay his deposit on a new place, and now he is potentially facing homelessness. I'm sure there are other places out there that treat their tenants better and will hold up their end of the lease.

Negative experience: This property manager, after raising the rent on someone who literally can’t read, is taking $150 out of their security. On top of that, they’re unwilling to even consider returning the tenants remaining security deposit on the day they move out so that they, who relies on extremely modest social services, can afford security on another place and avoid homelessness or staying in a shelter. These are legitimate concerns. If a landlord were treating someone you knew this way, wouldn’t you say something?

Negative experience: Unlawfully withholding security deposits from tenants!

Fantastic experience: Have been using as a property management company for 6 months and had a wonderful experience so far. Trustworthy and excellent communication, would highly recommend.