Santa Fe Property Management, LLC

Negative experience: Erika and the gentleman on maintenance we can't say enough good things about, they themselves are excellent at what they do and come across as decent folks besides. Luke Cordova on the other hand is obviously out of his depth. At the start of May right before our lease was to end and AFTER I paid May rent believing we would sign another lease in the coming week, we had a local friend of the owners stop by one morning unannounced with no prior notification with a contractor in tow to look at the house, since they were under the impression we were moving. They informed us that the owners had tried to contact Luke repeatedly, and sure enough within 30 minutes Luke was on the phone doing damage control, telling us that the owners had at the last minute decided to move a relative into the property. After promising us he would help sort this out and find us another rental he went radio silent for over a week until "I" called "him." When the only option he presented was found to be untenable I asked if we could at least get our security deposit back to help with moving expenses, whereupon he seemed to launch into a scripted response about sticking with lease provisions to receive the deposit back, which I found unacceptable since out of all three parties involved I was the only one that didn't violate terms of lease. We appreciate the various people that have also left reviews we have spoken with, your own experiences have definitely given us the peace of mind in regards to what options we've chosen to pursue. One star, would not recommend while Luke is still the owner, we bemusedly look forward to the carefully worded doublespeak response from SFPM as is evident from other reviews.

Negative experience: Erika and Mark are kind and good at their jobs. However, they should not be the only staff managing 100+ units. There should absolutely be more than one office worker and one maintenance worker to cover all of those units. I really dislike that those two must be so overworked just so the owner doesn't have to cut into his profits more. Maintenance doesn't get done in a timely manner; how could it with one person doing the job of 5-6 people? The company skipped our HVAC inspection due to an issue they should have solved this summer. Now, we are having to wait to turn our heat on because we are at the mercy of trying to fit in an overbooked schedule. Not only did no one reach out to us and communicate this until two of us in the same unit called to complain. Nights are now down in the 40s. The house is showing as 64 inside. I have an irreplaceable guitar (from a brand that closed 20 years ago and also a gift from my grandpa, who has since passed) that should not be in temperatures lower than 68 degrees. I know for a fact that this company will not pay to repair or replace this priceless guitar if it is damaged due to the owner's poor leadership. I'm half a mind to turn on the heat anyways but I have to get consent from my roommates first. Shame on the owner for overworking his employees and neglecting his tenants. I'm over this.

Negative experience: As per other comments here, Luke is very unprofessional. I had good experiences with his other team members since 2021 but when I moved out this year, Luke refused to honor an agreement about move out terms his team member made with me and was confirmed in writing, refused to address the fact that I was still getting water/trash bills from the city for the new tenants 2 month after move out (even though his team said they would contact the city), and presented me with new policies in an email that were never formerly shared with me to refuse the reimbursement I requested and am owed. He refused to take responsibility for his actions, doesn't seem to think tenants who he owes money to should be upset or frustrated, and easily threw his own staff under the bus to try and get out an agreement they made with me. No integrity. I will also mention that when I moved in, the place was not painted and not clean (leftover food in freezer) and the yard has untouched for months and in shambles. NEVER work with them - and if you are an owner, consider how this person is representing you by managing your property.

Negative experience: I recently had to deal with Luke at SF Property Management. Regarding overhanging tree branches in our yard. Luke along with Coats tree service came out and advised that the "law" states that an owner who trees hang over are not responsible for trimming them and that we are to be taking care of limbs on our side. He even handed me a paper stating again it the "law" in Santa Fe. They told me they would prepare estimate from Coats tree service who was present on this. Last Friday I reached out to Luke his receptionist advised they were still awaiting on estimate from Coats tree service. 5 weeks today they get back to me and stated owner did not want to take care of trees, and again stating Santa Fe "law" requires us to cut limbs on our side. I went to Santa Fe City Clerk and short term rental code ordinance and they advise of no such law in fact there is no law on this at all. They even requested a copy of what Luke from SF properties had provided me stating they would like to see what was being handed out to public as a Santa Fe law. I will attach picture of this to my review. This was a terrible situation and the owner should be ashamed of himself for not taking care of his trees. City did however provide owner contact info as is public record. I will be reaching out to the owner as my request to Luke to return my calls have gone unanswered.

Fantastic experience: From a renter’s perspective, I cannot recommend and speak highly enough of Santa Fe Property Management. Luke, the owner, is amazing to deal with (professional, kind, and very responsive). Mayah is also wonderful if she is still there full-time :) My mom and I have been renting through SFPM for almost 6 years now and I will stay renting through them for as long as possible. If I had rental properties that needed to be managed, I would hands down trust them to do that as well from what I have experienced as a renter.

Negative experience: I had the worst experience with Luke, the owner of this horrendous business. Immensely unprofessional and rude.

Fantastic experience: Luke, and especially Mario are a great team. I have been renting with them for over two years and will continue to rent another property with them. They are professional, courteous, diligent, caring, efficent, and thoughtful! Thank you Santa Fe Property Managment team for all your hard work!!!

Negative experience: Awful management. They have no respect for their tenants and have a pattern of dishonesty. They don't respond to inquiries or requests no matter how many attempts you take. Worst "management" you can find. If you want an example of how you will be spoken to by the owner then look at how he responds to negative reviews. He is the most angry and defensive supposed professional you will ever encounter. Only rent from them if you are truly desperate and have no other options. Run, don't walk if you want to save yourself from the worst living situation you will ever find yourself in. Edit in response to the owner’s attempts to slander me and discredit my earnest review and experience: I am not Tarin and I can only hope the owner made this up to intimidate any other residents from writing negative reviews rather than unnecessarily exposing someone's name and financial information. He claims in his response that I was evicted due to nonpayment. I have always paid rent on time, I always spoke to him with respect despite a lack of reciprocity, and I have never been evicted. It's unfortunate that he has a consistent pattern of lacking accountability and slandering others including his colleagues and tenants. I never write reviews but I want to warn others so that they can avoid this unprovoked bullying from this property manager. The owner has a very uniquely angry and devisive style of communication and while I have empathy for the circumstances that have likely led him here, it's not fair to treat others this way. I advise he works on his anger and communication style. If only he could respond to questions and maintenance requests with the enthusiasm and timeliness that he responds to reviews, he would have fewer unhappy customers. I cannot describe the immense relief I felt when I served my time under this management group and was able to move out once my lease was over.

Fantastic experience: Finding, securing and moving into a rental property has been a great experience thanks to Mario at Santa Fe Property Management. He has been thoughtful in his approach to pairing tenant and owner needs, always maintaining impressive professionalism. His attention to detail and wealth of knowledge - likely attributable to his decades of successful experience managing properties - has shown a true commitment to ensuring a good experience. Despite the volume of work he is responsible for, he has continued to provide timely and friendly service. We look forward to continuing to work with him and highly recommend him if you are looking for someone dedicated to delivering a job well done, every time.

Fantastic experience: Great team! Thank you for being patient, understanding and helpful. I would rent from this company again.

Negative experience: I have NEVER dealt with anyone as unprofessional as Mario. They take your $50 for the application fee (how much do they pull in doing that?) and then ignore your requests for updates on the property. The only thing that makes me feel better is that I'm a strong believer in KARMA. He will get his.

Fantastic experience: Mario will go to the end of the world to make your dreams reality. He’s, kind, honest and responsive. I couldn’t recommend this company more!!

Fantastic experience: Mario and Luke were very amazing and professional with my rental listing, couldn't have asked for a better property management!:)

Fantastic experience: My girlfriend and I just began renting a property and our agent Mario was fantastic. He was very friendly, professional, attentive to details and had great knowledge of the property. We definitely would recommend and we look forward to working with with him and his team going forward.

Fantastic experience: I’m a renter. Luke Cordova has been respectful and professional, I have no complaints so far. Mario is also great

Fantastic experience: Mario and Luke at Santa Fe Property Management really helped us find the right place, and ensure it was fully setup prior to move in. The coordination, timing and communication was truly helpful. They did an excellent job, and their level of customer service has been above and beyond expectations. Thank you Santa Fe Property Management!

Fantastic experience: Luke and his team are professionals who help you at every stage!

Negative experience: As others have mentioned, Luke is terrific at first, but the longer he manages the property, the less responsive he becomes. His staff does well with the guests staying in the house, but he isn't at all responsive to me, the home owner who is paying him to manage my property. He is paid 1/3 of the rental income collected, yet I have to call or email him or someone else in his office multiple times before I ever get a response. It usually takes him at least 10 days to respond to me. Other than the cleaning staff, I don't think anyone ever comes to the house to check on it. It is my opinion that Luke is collecting the monthly fee without putting in the work to manage the property. Again, Luke's company does a good job accommodating people who stay in the house, but he is VERY unresponsive to me. If Luke worked for a company and was good working with customers, but his employer had to make numerous requests for action and he didn't respond to requests in a timely manner, he would be fired. I hired Luke to do a job for me. I wasn't happy with his performance. I terminated my agreement with him to manage my property.

Negative experience: I'm writing this as a warning to anyone looking for a property manager. Do NOT go to Luke Cordova. I am writing to hopefully save people from the headache Luke will give you. Once he lures you in with his smooth talk, you won't be able to get ahold of him. His voice mailbox is full and he won't respond. He said he did inspections, well Hellen Keller could have done a better job. When my tenants left my property, there was a stolen car in the driveway and over $2,000 of damage to my house. Luke is the absolute worst decision I have ever made when it came to my home. I thought I was making a good decision in hiring him... I was not. Again, I am writing this to hopefully save people from the headache. I feel Luke doesn't even deserve the one star, if I could give him 0 stars I would. Read the Yelp reviews before working with Luke! ** Please note: After writing this review, Luke called me continuously. As I did not respond to being harassed via phone call he then threatened me via text. Please just be cautious of Luke. He is shady. I thought he was awesome at first. Please read the Yelp reviews. They are all true.

Fantastic experience: An absolute gem. I feel my property is well taken care of and place good tenants for my property. Highly recommend

Fantastic experience: Where do I even start? I read the reviews about Mario on here and I figured I would take a chance. I’m moving way from Texas to New Mexico so everything has been stressful, but when it came to FINALLY finding a house to rent Mario was excellent with us! There was no hassle and he made finding a house to rent way from Texas easy. The reviews definitely helped me make the decision to work with Mario. He is a blessing and I look forward to our new relationship with our property manager!

Fantastic experience: From the start Mario was responsive, professional, & went out of his way to help with my specific situation. I couldn't have asked for better service or attention to detail. Mario was quick at responding & providing updates as the process moved along. I am more than happy with the property selected, especially with everything being done remotely. Mario understood my needs & made all efforts to see them met. I thought the remote process would be daunting or I'd be neglected, but this was not the case with Mario. I am so grateful to him that I had a smooth transition from Cali to NM. Thank you so much Mario!!

Fantastic experience: As property owners, our professional relationship with Luke and his associates exceeded our expectations. We tried other property managers, including an attempt to self manage it. By far, Santa Fe Property Management has consistently been our overall best experience due to their: *efficient and effective management *excellent communication and website tools *relationship cultivation of both owners and renters *striving to procure the best Fair Market rents *ultimately saving us money thru proactive repairs *seamless transition between rental agreements It is very important to us that whoever manages our property, that they are responsive and fair to the renter’s needs as well. We feel SFPM has found a professional and balanced approached to advocating fairly for both owner and renter. Because we are so pleased with the overall service we receive, we are considering getting another rental investment in Santa Fe, rather than a different city/state, just so that SFPM can manage it.

Fantastic experience: Mario was very responsive and so professional. He truly went above and beyond to make my move fast and easy. The pictures of the property were exactly as advertised. The online portal made every part of the moving process super easy, from signing the lease to making payments, everything is seamless. I am so happy with my rental, and from the other 5 star reviews, I am super confident that any and all maintenance issues will be addressed immediately. Mario is certainly looking out for both the landlord and the renter to insure both parties are pleased. Thank you Mario, you are doing an amazing job!!

Fantastic experience: Pedro, the maintenance/inspector, was efficient and did the job of installing a new garbage disposal quickly. He also repaired the faucet to the shower. He is a master at repairing household items. He is polite and honest. He is certainly a good employee! I would highly recommend him.

Fantastic experience: We cannot be more thankful with Mario and Luke for the fantastic job that they have done with our properties in Santa Fe!. Both individuals are extremely professional and they know their business; they keep communication flowing, which as a Landlord is extremely important and they are for you ALL the time!. We couldn't leave our properties in better hands than yours!

Fantastic experience: We have lived here for two years going on our 3rd whenever there was a problem it was dealt with immediately. Its very clean and the security is great. Great location. Thanks Luke!!

Fantastic experience: Mario was “Super” as he kept in communication throughout the move in and made it seamless. He was proactive and very supportive throughout the entire process!

Fantastic experience: It's the best place to rent,and the staff is awesome. I have no complaints .

Fantastic experience: Highly recommend! It was the easiest leasing process I’ve ever gone through. Mario Morales was very attentive, diligent and supportive through out the whole process. I appreciate you that he went above and beyond to help me achieve a successful moving in experience.

Fantastic experience: i have only been here in this apartment 1 month and i already feel very comfortable i had a few maintence issues when i moved in but they have been taken of mario is the person i dealt with when i got my apartment he was so much help and a very nice person olivia is alot of help too she is on top of maintence and you always get call back to make sure the job got done which is something that never happened at the apartments i moved from. maintence would show up to do the work 2 weeks later if at all. i am glad i moved here and i know i will be happy here

Fantastic experience: Excelente lugar para rentar, el mejor servicio y el mejor trato con los clientes por parte de Olivia, Mario y Luke, se siente el ambiente familiar en la oficina con todas las personas que vienen a buscar un lugar para rentar..

Fantastic experience: We have had wonderful support from Santa Fe Property Management, LLC since June 2019 when we began renting from them. Every request to address problems in the house has been met in a timely manner. All of our interactions with the employees have been pleasant as they are courteous and friendly. We recommend them highly and without reservation.

Fantastic experience: I've lived in an apartment with SFPM for over a year. They have really turned around their service! I've had nothing but quick turn around responses to Maintenance. Olivia and Luke have been very responsive!

Fantastic experience: Highly recommend! Their service is fantastic. Mario has helped me and my husband every step of the way. He never hesitates to respond, even if it's after hours. He has gone above and beyond to help us secure a house throughout the holiday season which was not an easy feat.lol! Attentive and detail oriented. I had contact with the agent the entire time. He texted and emailed instructions on how to get into the property when we arrived, prior to us getting there. When we arrived the property is exactly how it looked in the photos. Overall extremely satisfied.

Fantastic experience: Very nice

Negative experience: My wife rented a house through Santa Fe Property Management, LLC on a Thursday, and moved in on Friday. The leasing agent gave her no instructions on how to use anything in the house. The only instructions were written instructions to water a large tree indoors weekly and to take out the trash for pickup on Tuesdays (with no specifics on how much water). She was given only one key to the front door (no key to the back door that is entered through the garage) and one garage door opener. Last night, my wife opened the sliding glass door to the patio to let her dog out, and then followed the dog to the patio to turn on lights for the dog. (There is only one outdoor light by the front door which is inadequate to light the patio, so she purchased lights to plug in outdoors.) It being cold, she closed the sliding door behind her. After plugging in the lights, she found that the sliding door was locked. The front door was locked, too, and she had no phone, no identification, no money, no credit cards, and only a light jacket. The two neighbors she knows did not answer their doors. She found a neighbor at home who let her use the phone. She called the management company. It was after hours (the office closes at 5 pm) and was transferred to the line for "maintenance emergencies". No one answered that line. The message on the line said to leave a message for Luke if it was a personal call. She did not leave a message. She reached me and I picked her and the dog up. We went to dinner. She tried calling the management company again at 9 pm. Luke answered. He admitted that his cell phone was turned off (his cell phone is the emergency line to which calls are transferred from the office line) at 5:30 pm but chided her for not having left a message. He said she should have called a locksmith, even though she had no identification to prove that she was the tenant. He said he would was home with his family, and would not leave to let her in, but would call his assistant Mario and ask him to go to the office to get a key to let her in. He said the process would take at least 1/2 hour. At 10 pm (one hour after she first reached Luke), neither Luke nor Mario had called back. My wife called Luke, and he told her that he could not reach Mario so he had called a locksmith to go to the house. He said the locksmith a representative of the management company would meet her at the house in 20 minutes. The locksmith called, and I took her and the dog to the house. The locksmith could not open the front door without drilling into the door which would have taken another hour, so my wife decided to wait until the morning and get the office to let her in with a key. In the morning, my wife called Luke at 8 am. He said that his assistant Mario would be in the office at 8:30 am and would call her then. He did not call, so she called him. He said that he was trying to reach the owner's sister who has a key. She was astounded that the company did not have a second key. Mario insisted that he had given the second key to my wife, which is not the case. She asked him to call back if he could not reach the sister so she could call a locksmith. It is 9:40 am, and Mario has not called her back and she still has no way to get into her house.

Fantastic experience: I am just now moving out of an apartment managed by Luke Cordova and I have to say that it was a good experience. There were a few maintenance problems in the apartment early on, but everything was fixed quickly and dealt with professionally. The apartment was also very reasonably priced. Overall I would say that they are easy to contact and very willing to work with you.

Fantastic experience: We had a very good experience working with Luke and Annette at Santa Fe Property Management, LLC. They were easy to work with and quick to respond to any problems that came up. They went beyond what was required when we had to move even though we had several months left on the lease. They worked quickly to rent the unit and released us from our lease. We would definitely work with them again if we ever move back to Santa Fe.

Fantastic experience: Luke and his team are respectable and highly professional.

Negative experience: Rent, sell or buy if NOTHING else in Santa Fe is available. Initially the owner and his assistant (the only 2 people managing 152 properties plus real estate opportunities, which is part of the problem) were friendly and eager to assist buying/selling and renting. After that it all went downhill. Do not be fooled.

Fantastic experience: The best property management in town. Luke is so nice and great guy. Any maintenance issue will be done within 24hrs.

Negative experience: Overall poor experience

Fantastic experience: I lived in my apartment on Artist Road for a little over a year. Whenever I had an issue Luke and his assistant would get it taken care of right away. Also, what I really liked is that I could pay my rent with a credit card allowing me to get airline miles as I travel often. If I were to return to Santa Fe, I would definitely consider renting from him again in the future. Thank you and best wishes to the Santa Fe Property Management team :)

Negative experience: Like another reviewer, I had a very poor experience renting from Cordova. If you must rent from him get EVERYTHING in WRITING because he has a pattern of "back-peddling" everything that comes out of his mouth. But do yourself a favor -- GOOGLE the public records on this fellow before you rent from him.

Fantastic experience: We recently had our hot water heater bust wide open at 4:30 p.m. causing a huge gush of water flowing out fast! I panicked and grabbed blankets as fast as I could. I immediately called Luke Cordova our property manager. He said he was on his way over. Luckily my husband walked in the door an hour earlier from work that day and shut off the water valve. I would have shut it off myself but I had no idea where it was. I'm no plumber We are very lucky no more damage to carpet and our furniture was done and fortunate i was home. But most fortunate for us is we have a wonderful manager who immediately went to work rounding up a team of workers who could respond at that time of day. The hot water tank was replaced that night with a brand new one. The water in the carpets and hallways were vacuumed up right away. After several days of 3 blowing fans drying carpet, new baseboards and padding are complete! Thank you Luke for your fast and courteous attention. And on top of the panic and angst, Luke bought my husband and I dinner that night. We are very pleased tenants!

Negative experience: To clarify, Santa Fe Property Management = Luke Cordova. He's hired one employee at a time to respond to tenants requests for service, but seems to have trouble retaining them. We leased through Luke starting in December 2016. At the time, he said he has about 60 properties that he managed. When we left in October 2017, he said he was managing 170 properties. We definitely felt the impact of this ballooning as tenants, so I'd caution any property owners to go with him especially if he continues to have trouble retaining employees. We signed a two year lease, but serious illnesses in our family caused us to cut the lease short and move back east. We notified Luke on September 1 that we needed to get out of the lease, hopefully by November 1. He was sympathetic to our situation and said he'd take care of posting the ads to Zillow, etc. Over the next couple months, communications with Luke were abysmal. He was slow in even posting the listing -- it went up on September 17 -- and managed to show it only once. In the end, we were fed up and posted an ad on Craigslist in the first week in October. We found the next tenant within a few days. We moved out in mid-October 2017. In early December, we inquired about the security deposit. A few weeks later, we got it in the mail. There was a $360 charge for cleaning and a $440 charge for the fee that Luke would typically charge the owner for renting out the property, but that she passed on since we didn't stay for the lease term. Luke said from the beginning that we would not be charged for breaking the lease as long as there was a new tenant. He also said the cleaning charge would be $200. He now denies saying either of these. If you're in a position to become a tenant for one of Luke's properties, I highly recommend getting the cleaning fee cost into the lease. Sooooo, as you can tell we're really unhappy with Luke. He comes across as nice, but in the end made an already difficult time for my family much more so.

Fantastic experience: Luke Cordova and Santa Fe Property Management are just terrific. I am new to town, own a home elsewhere, and haven't rented in many years, and Luke made renting a place as painless as that process can be. He is so courteous and professional -- he was extremely nice about me being late to an appointment; he took extra steps to ensure the place was clean; the company is responsive to maintenance issues. And he's a realtor so if, like me, you need to rent a furnished place while you look for a place to buy, he's a one stop shop.