MBM Group

Negative experience: Dear Frank, we are still waiting for our Fillmore Condo reserved fund be returned since last November 2025....

Negative experience: Driver speeds through crosswalks by Hamilton Park while people are crossing. Obviously, this says nothing about their ability to manage buildings but, come on, the park is full of kids.

Fantastic experience: MBM Group is always incredibly responsive. That’s rare in property management, but they consistently get back to you quickly and follow through. It’s not easy to find a company that actually delivers, and MBM Group absolutely does. Appreciate you, Frank!

Fantastic experience: I recently had the opportunity to work with Frank and his team on a full gut renovation project for a property of mine in Florida, and it was an excellent experience from start to finish. His team demonstrated a high level of professionalism, strong attention to detail, and clear communication throughout the entire process. They managed the project efficiently and delivered quality results within the expected timeline. I would highly recommend Frank and his team for any construction or renovation work. Thanks again MBM Group!

Fantastic experience: We stayed out of vacation rental in Jacksonville Beach managed by MBM Getaway. Place was clean and newly renovated. Thank you for a fantastic time for me and my family

Fantastic experience: Me and my family stayed at 122 15th Ave. N. in Jacksonville Beach. We had a great stay at the boutique hotel. MBM getaway was very accommodating. We will definitely stay there again

Fantastic experience: Frank and his team did a construction project in one of my properties. We were doing a gut renovation of our bathroom and kitchen. They did a great job. Highly recommend.

Fantastic experience: MBM did a construction project at our apartment. Crew did a great job making sure the work was done in a timely manner and they left the place super clean. Highly Recommended.

Fantastic experience: Spoke with frank and it was a great experience. Fair and the job was done on time

Fantastic experience: Had a roof leak recently from the snow melting on the roof. The team came in pinpointed the issue and repaired the roof area. They stopped a bigger issue that could have happened. Thank you!!!!! Very efficient!

Fantastic experience: We stayed in Jacksonville Beech at one of their vacation properties 12th street.Will be back next year !

Fantastic experience: We stayed at a property in Ponte Vedra Beach Florida owned by MBM Getaway. We had a fantastic trip. Place was clean and the hospitality was fantastic. Highly recommend

Fantastic experience: We had a pipe burst in our building the past two days ago. Frank and his staff came to the building immediately and remedy the issue before it became a catastrophic problem.

Negative experience: Insurance funds from storm damages to the building in 2024 have not been turned over to the HOA. Roofing contractor was never paid after repairs were made. Zero integrity. Lie after delay after lie.

Fantastic experience: I want to sincerely thank Doug for assisting my family with an inspection issue at one of our New Jersey properties. Although we are based in Florida, he handled everything efficiently and with great attention to detail. His professionalism and clear communication gave us complete peace of mind. Highly recommended.

Fantastic experience: The team at MBM completed a renovation project in one of my apartments. The work was done in a timely manner and came out great. Would recommend their team for any home improvements or renovations.

Fantastic experience: Omaira has been helping us for years with handling our HOA collections. She has done a fantastic job in making sure unit owners are current. This helps us tremendously in handling our expenses. Appreciate the years of service

Fantastic experience: We stayed at one of the MBM Getaway’s properties in North Florida. Great location on the beach side. The accommodations were terrific. Frank Sr. was a great host and we would stay there again.

Fantastic experience: Lisa helped us out with an issue with our unit. She was extremely helpful and was able to complete our closing on time. Truly appreciate all you have done.

Negative experience: I had a really bad experience working with MBM group. They were very unresponsive, you have to chase and threaten legal action in order to get a response. What should have taken a few months to fix has been over 1 year and still hasn't been. I was in communication with Frank and his team for my friend who lives in China. The amount of chasing was unacceptable. They likely didn't prioritize him because he didn't live in the space, but that is NO EXCUSE as I was reaching out very consistently to put the pressure. I have all the receipts of calls, texts, and emails. There will be a legal process to be dealt with for their negligence. Unless they change their ways, I do not recommend working with this company. P.S. they said they are currently threatening to not give us our documents and insurance company pay if we don't remove our honest reviews of our experience.

Fantastic experience: The property manger Frank is very nice and help me during the whole process of my closing. He also respond the phone call and email very fast and sometimes even off the hours, he still helped me. I really appreciate him and I strongly recommend him.

Fantastic experience: Great property management company that provides great service. Very responsive and knowledgeable. Would like to work with them again.

Fantastic experience: MBM Team helped me with a construction project. Finished the job in a timely manner and fairly priced. Highly recommend!!!!!!

Fantastic experience: Frank is highly responsive and great at resolving issues. He quickly coordinates repairs and follows up to ensure everything is fixed correctly. A reliable and effective manager.

Fantastic experience: I love this management company and the manager Frank helped me a lot during my stay in this building. He is very professional and fast respond. I strongly recommend this management company.

Negative experience: Since 2023, MBM has failed to provide a single quarterly financial statement. Communication was abysmal; calls went unanswered, emails ignored or Frank says he will do something but he rarely does, and even a formal demand in July 2025 was met with inaction. After an April 2024 rainstorm incident, insurance funds were issued, yet repairs dragged and 17 months later the situation remained unresolved. We finally terminated MBM to protect the HOA, but two months on, they have yet to transfer control of our bank accounts holding insurance proceeds of tens of thousands of dollars, along with utility and insurance account access. This level of mismanagement and obstruction is unacceptable. My experience with MBM, and specifically with Frank, has been nothing short of a warning to others.

Negative experience: My experience with MBM Group at West New York, NJ: April 4, 2024 wind loss: roof uplift caused interior damage in Units 2 & 3. Insurance paid: Travelers issued $35,568.61 to the manager. Timeliness: after the loss, we waited approximately 3–4 weeks before the roof was actually repaired. During that period there were multiple rain events and repeat water intrusions into units. What was done: roof patching only. No interior work ever began in Unit 3. The Unit 2 owner had to self-remediate/repair for $9,632.82. Transparency: despite written requests several time over a year, we received no P&L for FY 2023, FY 2024, or YTD 2025. Communication: Frank repeatedly asked us to “call me,” but calls rarely connected; when he said he would call back, he did not. We have call logs and emails documenting this. Formal demand sent: July 11, 2025 (accounting, mobilization, fund return, account-access turnover). No substantive response afterward. Outcome: the HOA terminated MBM in July 2025. As of today, the company has not turned over the HOA’s bank/utility/insurance account access or cleared the remaining insurance funds. Based on these documented facts, I cannot recommend MBM Group. If you’re vetting a manager, insist on verifiable financials, insurance disbursement records, completion proofs, and clear turnover timelines in the contract.

Fantastic experience: Responds to any calls/emails/issues with the property immediately.

Fantastic experience: Stayed at a few Florida properties in Jacksonville Beach ran my MBM over the years. Experience was great. Clean units. Awesome locations. Very responsive to any questions and services. Looking to go back soon!

Fantastic experience: “Wanted to thank Lee for here help with our building. She took the time to handle an issue with our water meter. She contacted Veoila and had them come out and do a proper reading in order for them correct an estimated bill.”

Fantastic experience: “Omaira helped us with our closing today. She did a great job. Efficient and professional”

Fantastic experience: All i can say is frank was awesome we had in issue in our building and he sent over the plumber and got it done in 2 hrs thanks guys

Fantastic experience: Stayed at 122 15th Ave in Jacksonville beach. Place was perfect and MBM made the stay enjoyable. Will definitely book again.

Fantastic experience: Good experience. Helped me with issues with my unit. Much appreciated.

Fantastic experience: We used MBM for our association for 10 years. Solid group and always responsive. Marlyn has helped our association over the years

Fantastic experience: MBM team handles my rental portfolio down in Jacksonville Beach Florida. They do an amazing job making sure tenants are happy and the property is well maintained

Fantastic experience: We used Tim an electrician MBM recommended. He did a great job fixing an ongoing electrical panel issue at our property. And he gave us a great price.

Fantastic experience: Frank Sr has helped me find a vacation rental perfect for our family. Great service and very professional. Would recommend if in Jacksonville Beach area

Fantastic experience: My experience with Frank and his team: MBM has helped us with construction projects at our property. Helped us save some money finding the best vendors. Appreciate the entire team. 5 stars

Negative experience: Frank currently owes our building’s HOA $10,000 for a roof deposit paid to a contractor he hired, who never completed the job. No contract, no completed job—just a whole lot of excuses. We were initially told the roof was done, only to later find out it was installed upside down. When another owner left a review exposing Frank’s sketchy behavior, he suddenly became very cooperative, promising to refund the $10,000 within 7-10 days if we took the review down. That was four months ago. Still no refund. Avoid MBM Group at all costs.

Negative experience: After our HOA went with a different property manager MBM continued to charge me for nearly a year and "could not cancel" my recurring payments (nor did they have a way for me to do it on my side). Took 10 months to get sorted out.

Negative experience: MBM Group. Watch out they will take your money. They owe my building HOA $10,000 for the deposit for a roof that the contractor they hired never put on. Frank told us the contractor had done the work. That never happened. Frank now refuses to answer any emails, calls or notices from lawyers. Frank is a scam artist, he said he would honor the agreement, since the job was never done right, but now all he wants have is a bounced check and ghost. I’m not going to tell you what to do, but this business is not for you. Literally find anyone else.

Negative experience: Unresponsive, unresponsive, unresponsive

Fantastic experience: Great winter getaway. Appreciate the hospitality.

Fantastic experience: “MBM Group helped me with my vacation rental in Florida. Had a great stay in Jacksonville Beach. Beautiful house. Great service.!!!!

Negative experience: I've had a similar experience where issues that fall under their responsibility are brushed off, lied about that it'll be looked at, then ignored. I will email, text, and call, and get responses that things will be done shortly. But nothing gets done and they will just ghost you.

Negative experience: MBM is unresponsive to the extreme. Building and safety issues that fall in property managers domain are not dealt with and are routinely ignored and deflected. I do not write reviews for anything , but a frustrated enough to write this one in hopes someone sees it and decides not to pick MBM. Feel free to reach out to me for details.

Fantastic experience: Frank and the MBM team are very professional and responsive. I have interacted with them for 4 years now and I am very pleased.

Fantastic experience: Frank and his team have been great helping my association through the challenges of Covid. Would highly recommend them.

Fantastic experience: MBM has been managing our building in Hoboken for 5+ years and we couldn’t be happier with them. We interviewed several local property management companies before selecting MBM and it was the right decision. They have always been responsive and the building has been very well managed / maintained, regardless of the season or situation. The owner, Frank, has personally been involved throughout the process. I would highly recommend MBM.

Fantastic experience: MBM Group is an extremely reliable company and they’re always there when we need them! I would highly recommend their services.

Fantastic experience: MBM has provided very reliable management service. Excellent experience and would highly recommend.

Fantastic experience: MBM has been managing our property for about 5 years. We are happy with Frank and his staff with their service and attention to detail

Fantastic experience: I live on Madison Street at a building MBM manages. Since they took over our property from our previous management they have been great. We are pleased with Frank and his team. Highly recommended!

Fantastic experience: I use MBM as my property manager, they provide great service. Would highly recommend. 10/10

Fantastic experience: Frank has been our property manager for a while and i've never once had an issue, he is always very responsive and great customer service.

Fantastic experience: MBM GROUP has been nothing short of amazing as a property management company. They are responsive, detail orientated, and full of knowledge in this field. Thank you so much! Highly recommend!

Fantastic experience: “We are very pleased with MBM Group. Frank Marrero and his professional team and web based technology helps our association in managing our property. Highly recommend”

Fantastic experience: The most professional reliable service I’ve ever experienced. Frank is unlike anyone you’ve I’ve ever met before. All the best keep it up.

Fantastic experience: I simply love our management company MBM Group! I’ve lost my building’s entrance key, contact them via email , they answered in a question of minutes and I went there and got a key replacement right the way, and wasn’t charged!!! Now this is a special company that always has your back! Thank you MBM and Omaira!!

Positive experience: MBM is great and always responsive.

Fantastic experience: Been using MBM Group for the past 4yrs. Top not h service and professionalism.