Marshall Management Group Inc

Negative experience: If I could rate this HOA company with zero I would. The manager for Westhollow Villa in Houston, TX is very unprofessional, lacks knowledge of state property codes/city codes, and has no integrity whatsoever for surrounding residents. Residents of this community have a huge problem with street parking on a public street. Due to their excessive street parking, parents are unable to park in order to pickup their children at the bus stop. A police officer approached us today regarding improper parking and advised us to contact the HOA about the residential parking however, note, it’s a public street therefore the police should also be able to assist with the situation. When I called the HOA, I was met with arrogance and told her residents are free to utilize the street and that I should ask the school to relocate another bus stop. I had to resort to raising my voice just to talk over her and made a statement that she was not doing her job because there’s obviously inoperable vehicles that have been parked there for months, she said if I wanted her help I should come at her with honey and not insults and then proceeded to hang up on me. That’s what I received when trying to get cooperation in helping the parents to pick up the community’s children in a safe manner.

Negative experience: This company's employees are rude. There is always a balance owned no matter what you do. Out of nowhere on a resale certificate money owned to a law firm showed up. He kept me on hold as if the conversation with the law firm was to create a bill. Unfortunately i have no trust in them because it is all about money and late fees that can never get a zero balance. My advice, keep good records because they don't

Negative experience: Marshall management company has shown a consistent disregard for our community’s governing documents and legal obligations. Their actions suggest a pattern of favoritism, discriminatory treatment, and a focus on extracting as much money as possible from homeowners rather than serving our best interests. Communication is poor, transparency is nonexistent, and resident concerns are ignored or dismissed. Homeowners deserve a management company that upholds the law, treats everyone fairly, and prioritizes the well-being of the community but unfortunately, Marshall Management fails on all counts.

Negative experience: Avoid This Company Ignores Governing Documents: Rules only apply when it benefits them. ⚖️ Breaks the Law: Consistently skirts legal requirements. ❌ Discrimination Concerns: Clear bias and unequal treatment of residents. Money Grab: Prioritizes draining homeowners over community well-being. Zero Transparency: Decisions made behind closed doors. Hostile Communication: Concerns are ignored or met with disrespect. Bottom line: They don’t serve the community, they exploit it.

Negative experience: Always rude and unprofessional over the phone, even when you go in person they look like they dont want to help you. The community I live in has a clubhouse and hasn't been in use for YEARS. Dues go up every year but nothing changes or improves. They sent out a letter that stated it will be ready by the end of 2024, the lady I spoke with said it will never be open and completely ignored my comment about the letter. As another reviewer said, dont purchase a home in any of the communities they "manage".

Negative experience: I am extremely dissatisfied with Marshall Managment. Their practices demonstrate a clear disregard for the residents' well-being and the community's best interests. Specifically, I have observed: * Unprofessional and rude behavior: Staff members consistently exhibit disrespectful and dismissive attitudes when addressing resident concerns. Communication is often delayed, and requests are frequently ignored. * Discriminatory practices: I have witnessed patterns of unequal treatment towards certain residents based on ethnicity and/or national origin. This creates a hostile and unfair living environment. Overzealous rule enforcement: * Applying rules inconsistently or excessively. * Focusing on minor infractions while ignoring larger issues. Abuse of power: * Using their position to intimidate or harass residents. * Acting in a dictatorial or authoritarian manner. Selective enforcement: * Targeting specific residents with complaints or fines. * Showing favoritism towards certain homeowners. Intimidation and harassment: * Sending threatening letters or emails. * Engaging in verbal abuse or personal attacks. Lack of transparency: * Conducting HOA business in secret. * Refusing to provide residents with access to information. Personal vendettas: * Using their position to pursue personal agendas against other home owners. * I strongly advise potential residents to avoid Marshall Management Group. Their actions demonstrate a clear lack of respect for their residents and a disregard for ethical and legal standards. This is very disturbing: HOA Bullies

Fantastic experience: Great HOA Management team to work with. And I find that patience and communication are key. You do your part and they will do theirs. Always happy to see the team.

Negative experience: I highly don’t recommend buying a home that this HOA Commission is over. They are very unprofessional and do not do anything for the community and rise your dues every year. I bought a home in one of their townhouse communities, they never did any community activities and when you call the office for information on something its always met with an attitude and makes you feel like you are bothering them..I am happy I was able to sell my townhome and move away from this HOA.. DONT MOVE UNDER THEM. Just a friendly warning!⚠️

Negative experience: This company lacks in actual property management. We are paying fees annually but can’t get the simplest requests handled for the overall betterment of the neighborhood.

Negative experience: At this very moment I am review records for a certified letter sent about a $5,000 delinquency claim. I have not gotten any calls, emails, or letters of this nature from Marshall Mgmt before now. I also have evidence of checks mailed to the Arizona address for YEARS. The money as left my accounts but somehow are not credited to my account. Marshall Mgmt has assessed me an insane amount of fees saying they were never paid. The company's practices are exactly why people despise HOAs.

Positive experience: Updated/ Edited on 6/15/24 - The representative from the HOA has responded to our comment below. Therefore, we are updating the rating until the requests are fulfilled for Woodridge neighborhood. We will be waiting to see the results. Thank you. -------- We decided to reach out to our HOA management due to ongoing concerns. Following up on a previous comment by another home owner regarding no towing service contracted with our community management. The old sign from the former towing company remains near the entrance, completely faded and deteriorated. Our assigned parking spaces are consistently occupied by guests and other tenants, contrary to the HOA policy obtained through our realtor, which stated that guest parking is temporary and vehicles parked for over 48 hours will be towed. Despite this, we have observed guests overstaying for extended periods. To ensure the safety of our neighborhood, please implementing car stickers for residents, enabling us to identify outsiders entering our community. The delay in responding to our requests for changes is unacceptable. This lack of timely communication is frustrating. HOA fees are what we paid MMGI to get the job done. Please take our constructive feedback for change.

Negative experience: Extremely and overly aggressive. Creating false narrative to supply allegations. Particularly Ann White . Very rude lacking customer service skills.

Negative experience: The response below is typical of what residents have had to deal with whenever they complain about managment. The owner's response is so full of lies that it is not worth responding to in its entirety. The litigation started after Marshall Management came, and it is ongoing, but they keep claiming they won already to change the narrative. As you can see, the owner, who has a personal (unethical) relationship with one of the board members parrots the lie. In fact, the members just won the countersuit that the board brought. Since Marshall Management started managing our community the neighborhood has swiftly gone down. They do absolutely nothing except collect our fees. Because of the owner's lies and manipulations, our board disregards residents' requests, rig elections with forged proxies, and treats the property owners' association like their own private piggy bank. This has lead to multiple lawsuits against the board. Each time Marshall Managment sides with the board (who hired them solely for that purpose) and attacks the residents who pay their fees.

Negative experience: Residents getting parking tickets??? How about y’all take care of the main issue, removing all the junked/abandoned vehicles in the neighborhood that causes us HOA paying residents to not find parking. 10+ junked cars. The many times I gave them a call and spoke to Elizabeth about this, the best she could do was give me attitude and not help with the issue.

Negative experience: Stay away from Marshall management ; The staff are rude will hang up on you when you voice your concern specifically the lady at the front desk. I have left my contact info with clerk at the front desk numerous times with the promise that I will get a call back in which the property manager never did. They lied to me saying they have called back and never did. I agree with what they say about them being racist specifically towards other minority groups like myself. Marshall management ignores what the home owners request to be fixed at the property. It took Marshall management 7 PLUS months to install a call box (just recently installed on December of 2022). Hey Marshall management I’m still waiting for my phone call to program my contact info to the call box. Instead they want to sell me 25 dollar remote for the gate for my visitors. It has taken Marshall management years to paint the property and have not finished; makes me wonder what exactly they do with the funds. Marshall management says that there is security at the property and theres no security, again if we home owners are paying for security shouldn’t we have security? Just this week a home owner was awaken to a criminal inside her home!!I called the office addressing my concern and they told me “did you call cops” in our area HPD takes a long time to respond must I remind Marshall management just last year someone got shot on the property.. what are our lives worth….STAY AWAY FROM MARSHALL MANAGEMENT!!!

Negative experience: Nat wery Halping with you problem

Negative experience: The staff is very unprofessional..in fact Sonya Brown concealed her identity for over 10 years to Hunters Glen Subdivisions. SONYA presently campaigns under deceptive name never revealed to residents nor associated her name with the crooked Marshall Management group who Hunters Glen Subdivisions pays their annual dues to. Sonya Brown has allowed the Hoa attorney appointed to rip off residents with outrageous attorney fees not dues owe. Sonya brown- Marshall is not a person to sit on Missouri City council seat and no other. More law suit filed year after year due to Sonya Brown-Marahall of Marshall Management group inc.

Negative experience: Was very disappointed in the way I was treated. Hunter Glen's Board member almost 20 years. Asked to see the votes of 2018 Annual meeting vote and was denied. Deed states any homeowner can see these records let along a board member. Had questions on the 2017 election and was not satisfied with the answer that I received, this is when I was asked to leave the office. I HAVE A PROBLEM WITH THIS. If there is any other owners that have experienced this type of behavior let it be know. I was still a Board member with HGIV at the time of the request. This was brought to my attention by Homeowners that had tallied the votes for the Annual August, 2017 election.

Negative experience: Horrible HOA management company. No proactive oversight, poor communication, incompetence, and unprofessionalism. T-R-A-S-H

Negative experience: This group are rude, racist, and UNPROFESSIONAL to say the least. They pick and choose who to violate when they don't follow their own rules! They have taken 3 years to paint our homes and only have the outside homes done of course to make it look good. The call box never works or the gate is broken and they always say it's being fixed when it never is. They stalk certain people's homes to violate when there is camera footage proving they are wrong and refuse to admit they are wrong, while letting other do as they please and have huge eye sores for the community. If you call they hang up or speak over you and never hear anythingyou are trying to say. They never return calls. They charge us for security cameras and to view the footage but won't actually show us anything. IF YOU ARE BUYING A HOME PLEASE DO YOURSELF A FAVOR AND MAKE SURE THIS IS NOT THE MANAGMENT COMPANY!! WORST COMPANY I HAVE EVER HAD TO DEAL WITH!!

Negative experience: We are trying to close on a house in one of the community they have taken over beginning of this month. They have not been able to provide necessary documents to the title company which has been causing delays in closing process. Upon calling them, they keep saying that they do not even know when they will have the documentation. I mean, how do you not have HOA statements on first day that you start managing the community. This explains what kind of management company they are and I am already thinking of worst after we move into that community. Hope this reaches out to their management and take necessary actions to resolve the issue. We might have to pay an extra month worth of rent at our current place just because we cannot close on this house by the end of this month because of such an incompetent HOA management company.

Fantastic experience: Very professional and helpful. I had an appeal to write and the office helps put all paperwork together. What a wonderful people. God bless y'all

Negative experience: if you want to get voted off your HOA board, use this management company. The inspectors refuse to follow HOA guidelines and have flooded our board with irrelevant and incorrect violation notices. The homeowners in our community are irritated and rightly so. The staff are rude and tend to target specific homes and areas after complaints are filed. We are now in the process of getting rid of this unprofessional organization.

Fantastic experience: We called about our pool tags for HGIII. We went to the location on Sugar Grove and was able to get them with no problem

Negative experience: Would not recommend these people for anything. They do nothing to help the communities they are supposed to manage and only cause homeowner participation and attendance of meetings to drop. Avoid at all costs if you like your neighborhood, these people are toxic.

Negative experience: Horrible management company. These people are racist, rude and unprofessional. If they don’t like you, they will target you. The owner went to court for financial problems and they are constantly trying to raise dues when it’s not warranted. Avoid at all costs

Negative experience: Pésimo servicio deberían de dedicarse a nada porque no asen nada

Negative experience: This management company is unprofessional.

Fantastic experience: This is where I pay HOA dues.

Fantastic experience: Sonya and Sam have made our association’s transition from Genesis Management (1. Star rating) very smooth. Meetings with vendors were set immediately, analysis of our records received were done efficiently and response to communication with the board and homeowners has been quick and positive. Highly recommend this management team!

Fantastic experience: I am very happy to be a resident of one the properties Marshall Management manages. If I have have a question or concern I am always given the the most professional service. Highly recommend.

Fantastic experience: It was wonderfull the service was great I approve

Fantastic experience: Amazing customer service. Very efficient and knowledgeable, a pleasure to deal with.

Fantastic experience: Great company! Especially Sam!

Fantastic experience: Thank you for your service. You're great to work with, thanks

Fantastic experience: I appreciate the service that I get any they are very polite and take care of business expeditious me for me as a contractor

Fantastic experience: I had a very pleasant experience with these representatives at Marshall Management Group. They are a very professional and courteous group to work with.

Fantastic experience: I always find the staff to be very professional, and extremely friendly.

Fantastic experience: Marshal Management has provided me with VERY SPECIAL SERVICE.

Fantastic experience: Very pleasant experience made me feel better about my day very friendly and helpful service

Fantastic experience: I have been coming into the office for many years to many years and have always received professional and courteous service. The ladies have always been very helpful with any of my concerns.

Fantastic experience: Best HOA in Houston area

Fantastic experience: Marshall Mgt Group is a very helpful and courteous management group. I would recommend them as a management group to anyone!!!!

Fantastic experience: The service was fantastic

Fantastic experience: I always have an excellent experience when I pay my HOA assessment. The representative, Ms. Elizabeth is very professional and they always have good coffee.

Fantastic experience: I have been a Hunter Glen Resident for nearly 27 years now. Marshall management has been managing our subdivision for the past 9 years and they have provided me personally with great service and satisfaction managing our subdivision. Also more importantly on sending out alerts and notifications when and how to pay my HOA fees throughout the year. Great job Marshall management on making my financial responsibility so much more easier!!

Fantastic experience: the front lady is very professional and friendly. good !

Fantastic experience: Of all the places I visited today to make payment Marshall group was by far the MOST courteous of all. Keep up the good work....

Fantastic experience: Marshalls Staff are Warm and Friendly to me each time I visit the office. It's most enjoyable!

Fantastic experience: I have stopped by for several years in a row to pay home owners association fees. The staff is very professional and prompt. I was able to take care of business and still have a lunch break.

Fantastic experience: I've enjoyed my time with Marshall management, Any information needed or help they were there for me, Problem solved.

Fantastic experience: I have always paid my taxes on line. Just last year when I had to come to the office and make a payment the staff was so friendly and had patience with me. I would rather come in just to visit with the staff. Job Well Done!

Fantastic experience: This management group, does an excellent job and those in my neighborhood are elated to have this management team assist us in keeping out neighborhood in good condition. Thanks.

Fantastic experience: The management group were so helpful and professional. I enjoyed my visit with them.

Negative experience: I am very pleased with this office services. I am happy to be part of our family. I do recommend Marshal Management. Group Inc to be part of my business family. Thanks

Fantastic experience: I have been a long time customer of Marshall Management. They have provided me with great service and care. They treat me like family and I appreciate that.

Fantastic experience: Great service. Very polite. Help us with all our question.

Fantastic experience: Marshall management has very good customer service

Fantastic experience: Marshall mgtl has been tremendous in service performance ,knowledgeable about our properties. they have provide super guidance. Iam thankful to know Sam and Elizabeth. keep up the excellent service.

Negative experience: This Company is very unprofessional and money hungry. They do not care about the people in the community at all. They will sue you over little or nothing then stick you with attorney fees and try to foreclose on your home. We pay almost $2000 a year and we see nothing done at all in our community. There is no security, no lawn care, no recreation activities, no meetings, no town halls, no help line or anything that benefits us. I personally was sued of 38 dollars owed to this company, then stuck with $4,000 in attorney fees. They work with bottom feeding lawyers and not the people of the community. They are unresponsive to any issues and concerns we may have. I asked for an invoice to see the amount of paid HOA dues from the community to understand how the money was being applied and they sent over a bootleg PDF saying all the money is going to insurance. My community doesn't file claims — if we do, we have home owners insurance. During Harvey, they left homes with covered tarps on the roofs for months. The money is clearly going elsewhere. If you are looking to purchase a property under this management company I would HIGHLY recommend you reconsider. They are unprofessional, super rude and not helpful at all.

Fantastic experience: MMG & it's personnel are professional, knowledgeable and handles matters in my community in a timely manner.

Negative experience: This management company is very unprofessional, we have had problems since Hurricane Harvey and they have not addressed them. They do not return calls or respond to emails. and when you get them on phone they yell at you even if the phone call is to get the account statement

Negative experience: This company does not return calls, they avoid my calls and don't give me any information. My roof still has a tarp on it since Harvey. Why do I pay 146$ a month for HOA fees that are suppose to cover the front lawn the sprinklers and the roof and none of that gets done. They don't cut the grass, sprinklers don't work and no one's roof has been fixed. They are thieves.

Fantastic experience: This boutique management company is family owned and operated. They helped our small association when our previous management company left and we were self managed. They were helpful and experienced. I recommend them highly.

Negative experience: This property management co is very unprofessional, and will definitely not have you neighborhoods best intrest in mind.

Negative experience: I am asking that anyone that has information or additional complaints against this management company to please contact me. This company has a person ( her name is Sam) that works their and is the most incompetent person I know. Sam, you are a collector so lets be clear it is in your best interest that i pay my bill, this will be the 4th time YOU have mishandled my information! I promise it will be my just duty to have your actions and incompotence rectified! Your supervisor must find you to be an asset but it will be my goal to have your misappropriation of funds and simple mailing mistakes discontinued in the future. Again, if anyone else would like to contribute with information about this company and exspose the unprofessionalism of Sam and whomever else that is guilty of this type of behavior please contact me! I would like to also add i have not received any corrspondance from this office in over a year so any citation prior to January 2017 will be considered threats and harrassment from me making this post!