Total Community Management

Negative experience: When i submitted a complaint about a community issue, Cliff our Property manager essentially told me to do his job for him. Oh, that was after he ignored me for several days. Complaints have been issued, and I have reached out to others who have used their services to confirm they are not preforming the duties expected of a property management company.

Fantastic experience: I had the pleasure of working with Deena Moore, Closing Coordinator at TCM, and I cannot say enough about her professionalism and efficiency. Deena is incredibly organized, responsive, and knowledgeable. She consistently stays on top of every detail throughout the closing process, ensuring that requests are handled promptly and accurately. What truly sets her apart is her ability to keep even the most complex transactions moving smoothly. She communicates clearly with attorneys, lenders, purchasers, sellers, and management, making herself a reliable point of contact for everyone involved. Her attention to detail, follow-through, and willingness to go the extra mile make what can often be a stressful process feel seamless. If you’re working with TCM, you’re in excellent hands with Deena. She is an invaluable asset to the team, and her dedication, professionalism, and exceptional customer service deserve to be recognized. I would highly recommend her to anyone looking for a knowledgeable and dependable closing coordinator

Fantastic experience: In the 8 years I have been living in the community. I highly recommend Total Community Management for their outstanding service and professionalism. Their team is responsive, knowledgeable, and truly committed to the communities they manage. They communicate clearly, address concerns promptly, and work hard to ensure everything runs smoothly. It's evident they take pride in providing excellent customer service and maintaining a high standard of care. Thank you to the entire team at Total Community Management for your dedication and hard work!

Fantastic experience: For the past 35 years, we have lived in a community managed by Total Community Management (TCM), and we wanted to take a moment to express our sincere appreciation for the outstanding service they provide. From their exceptional customer service and knowledgeable bookkeeping department to our dedicated property manager and the owners of the company, every member of the TCM team has consistently been professional, accommodating, and responsive. They are always available to answer questions, address concerns, and ensure our community is well managed. Over the years, we have confidently recommended TCM to several other communities, and each one has been extremely pleased with the level of service and professionalism they have received. Thank you, TCM, for your dedication, integrity, and commitment to the communities you serve. After 35 years, we can honestly say that your hard work and exceptional service have not gone unnoticed, and we truly appreciate everything you do.

Fantastic experience: Jean is an amazing person who is always willing to help our community with anything we need. Her dedication, kindness, and commitment make a real difference, and we truly appreciate everything she does for us.

Negative experience: This management company has truly been a headache. From the closing to present day. They are harder to get in touch with than the IRS. Emails, Phone calls, letters, text messages and even office visits go unanswered. The level of unprofessionalism is astounding. We are unable to contact the property manager Stacy EVER. Its clear she plays favorites and only communicates with the board and even if the need is warranted, she sides with the board and denies it. Its corruption across her and the board at its finest. She ignores and ignores and it will only be a real issue when something terrible happens and her accountability as property manager is called into question. If it weren't for seeing her on property occasionally when she meets with the board, I would question her existence. Considering there have been security, board member, maintenance and upgrade issues for the last 3 years, I've reached out to the owners of the company and am now awaiting for him to "get a hold" of Stacy. its alarming that a company is run this way and I truly would advise anyone looking to move into a property managed by these individuals to look elsewhere. Its not worth the headache when you're looking to move into a place that gives you peace of mind.

Fantastic experience: I had a problem with my ss payment. I was hacked and wiped out. Jean Anderson has always been sincere, truly kind and helpful. She is very knowledgeable and gets the job done!

Fantastic experience: Total community management is truly wonderful! There is always somebody in the office that you could speak to for help regarding any Repair and any concern with your condo! I commend total community management !!! from the wonderful people like Stacy Kandell and Jean Anderson! Just knowing they manage our property, you can rest easy knowing you’re in the best hands ever🙏🏼🙏🏼total community management Keep doing what you’re doing.!!!!!!!!!!

Negative experience: if you are looking for a responsive, helpful coop dont live here. especially country club gardens in west babylon the board will drag their feet has no communication. management team has been hell to deal with, cant get answers from anyone and it seems like a free for all. save yourself the headache find a different management company

Fantastic experience: Thanks T.C.M. and snow removal crew.. FANTASTIC job on clean up after the storm..10's across the board !!!

Fantastic experience: Stacy Kandel from Total Community Management is the best of the best! Stacy helped us tremendously during the entire process of selling the Co-op. She was always prompt and professional whenever we needed her assistance. Her communication skills are outstanding and would highly recommend her services .

Fantastic experience: I am a homeowner in a community in Amityville that is managed by Total Community Management. We have had the pleasure of being represented by Stacy Kandel and it is a total pleasure working with her. She is dedicated to the success of this community and works tirelessly at making living here a wonderful experience.

Negative experience: I have reported a serious door issue in my apartment building since August. The door does not close or seal properly and presents security, heating, and fire safety concerns. Management installed a temporary lock in August that did not fix the problem and, nearly six months later, no permanent repair or replacement has been completed. I followed up multiple times, including a formal written notice citing applicable safety and habitability requirements. Despite acknowledgments, no timeline or resolution has been provided. The issue has been consistently redirected rather than addressed. This experience reflects poor follow-through and a lack of effective property management. I would not recommend based on responsiveness or attention to tenant safety.

Fantastic experience: We have been living in Country Pointe Plainview for more than four years. TOTAL Community Management is the company our community uses to do the day to day operations of the 660 condos. Our experience with TCM has been very pleasant, professional and positive. It starts with David Goldstein, the CEO. He’s very knowledgeable and supportive, we couldn’t ask for more.

Fantastic experience: Jean Anderson is a real professional! She is always so helpful and efficient.

Fantastic experience: Stacey at Total Community Management is fantastic! She’s always responsive, professional, and truly cares about the community she manages. It’s been a pleasure working with her — she makes everything easier and runs things smoothly. Highly recommend!

Fantastic experience: Jean Anderson has been absolutely wonderful on past projects and working on our future projects all our questions answered and all in a timely manner love dealing with her simple and easy Thank u Jean. Pat Maiello

Fantastic experience: Gabi Bell is by far the best of the best. We have had numerous property managers and no one has come close to the providing the responsiveness and expertise the Gabi has given to us. She makes herself available 24/7 and has a wealth of knowledge that helps guide every decision we make. She is the consummate professional .

Positive experience: Total Community Management has been the management company for the coop. development I live in. Anytime I have had the good fortune to work with Jean Anderson, the service was exemplary. She is warm and polite as well as very efficient in resolving my issues. Notably, she always follows up to ensure I am satisfied.

Fantastic experience: Gabi is awesome. Best property manager I’ve worked with by far. She is detail oriented and has done so much to improve the quality of life in or community. Gabi makes my job as HOA president much easier.

Fantastic experience: Our property manager Gabriella Fleschner-Bell is professional, friendly, pro-active & very responsive to our needs. She is on top of our property's needs, working with vendors who do the best quality of work, at the best price. She makes it easier for the HOA Board of Directors to do their job and the residents love her

Fantastic experience: I recently had an issue regarding my eligibility for NY State STAR tax exemption which necessited submission of several documents from Total Community Management. I called Total Community Management and spoke with Kim Harrison. I explain to Ms. Harrison that submission of the documentation needed was time sensitive . Ms. Harrison response was immediate, professional, and compassionate. She made several in-house phone calls and was able to secure all the necessary documentation within four hours. She called me back three three times both for clarification and updates. I very much appreciate the service extended to me by Ms. Harrison. Total Community Management should be applauded for their professionalism and kindness.

Fantastic experience: David Goldstein, the principal, is a true professional! I have had the privilege of working with David for fourteen years. His team is always there also to helped resolve every issue and give expert advice. If you’re looking for a management company look no further than TCM! Len Giarraputo President HOA The Preserve at Woodbury

Fantastic experience: Stacey kandel has been very helpful and she has made the transition to selling my co-op so easy and pleasant. She has responded to my emails and questions promptly.

Fantastic experience: TCM has a professional management team that is by far the best any building can hire thanks to Ralph and David. Ashley is lead point person here at the Wharfside. An account manager that goes far and beyond. She gives her heart and soul to the innermost workings of the communities daily grind so every contractor, employees and owners issues are attended too. Thank you TCM!

Fantastic experience: Taylor Hilgendorf is without a doubt the most caring, thoughtful, and helpful person who works on our property..Her attention to detail is outstanding..It is a pleasure to deal with her..

Fantastic experience: TCM is very helpful and pleasant to work with.

Positive experience: TCM has been our management company since 2000. Stacey Kandel is our representative. Appreciate all that she does for us. Always answers all our questions or problems promptly. She is also very helpful in getting us reputable vendors when needed. We are very happy to have her as our representative.

Fantastic experience: Dealt with them for over twenty years and they always got things done when I needed them to. Stacey was always there for us.

Fantastic experience: I’ve lived at a property managed by TCM for almost 10 years now; your property manager, Joanne is absolutely wonderful; professional, extremely  dedicated & always very responsive. Also worth mentioning, their customer service department is a pleasure to deal with; the representatives are also responsive & very helpful.

Fantastic experience: Total Community Management has served my community well for over three decades. Over the course of my twelve years living within this community, most of which I served as a board member of the Homeowners' Association, I've seen up close the level of dedication by our property manager, Stacey Kandel. In addition to day-to-day operations (e.g. landscaping, snow removal, security, amenity management) running smoothly, Stacey and her team are earnest in their desire to look out for all members of the community. Stacey works well with the board of directors and has demonstrated agility in evolving operational processes in line with the needs of the community.

Fantastic experience: Total community management is by far the finest property management company around. Our property manager Stacey kandel goes above and beyond for my community and its shareholders. We couldn’t ask for better.

Fantastic experience: I live at a property for 30 years that we are with total community management and I have to say with every year it just gets better and better and better. The service is impeccable, the property is always been maintained beautifully and I should’ve written this for years and years and years, thank you to Stacy❤️ and the staff at total community management .

Fantastic experience: Going on my eighth year of living at Maple Run, I can’t rave enough about TCM!!! Especially the staff, Stacy Kandell, as well as Jean! All my needs are always answered, for example, my floodlight in the front of my unit went out, within 24 hours I had a new light replaced, bravo to all of you!!!!!!! 🙏🙏🙏🙏🙏🙏🙏🥰

Negative experience: They were the worst management company. I had them when we lived in Newbridge Gardens. They just collected the money and did nothing for the complex.

Positive experience: Went there for the sale of a client's co-op. They are very easy to deal with. Very efficient.

Negative experience: The absolute worst. As people have mentioned, unresponsive, unprofessional and incompetent. I've been cursed at bu the property managers. We're on our 4th or 5th property manager at my location. All of their property managers work other full time jobs, which is why jean Anderson in customer service is the only one who gets anything sort of moved along. Have been waiting for them to send a contractor to fix a door for 3 years. Like the front door that goes to the outside. They send the contractors to the wrong door (that's not broken) and they pay the contractors for "fixing" the door (but it's a door that's not broken so they don't do anything and say the door is working). They don't maintain the property, don't send gardeners, don't have the garbage cleaned up, don't have dumpsters emptied in a timely manner. Just overall poor management and if you do talk to someone they just say it's "top of the list" and weeks and months go by and nothing changes, nothing gets fixed. They just take the money.

Negative experience: Unresponsive and inefficient. I am not sure in this day and age how this company continues to exist. I am not sure why anyone would hire them except maybe for some mutually beneficial financial agreement....

Fantastic experience: Jean Anderson is amazing and gets everything done for me. Thanks

Negative experience: “(Even though I already know the answer) The rules say I have 48 hours to answer your email, so that’s too bad” - actual statement from our community manager. avoid this company at all costs.

Fantastic experience: Deena Moore is EXCELLENT

Negative experience: They never answer the phone or emails. You have a problem? Good luck getting them to help you.

Fantastic experience: Excellent!

Negative experience: I wish I could give them 0 stars.

Negative experience: I have dealt with Property managers for over 20 years. I can honestly say this is the worst company that I have ever dealt with (as a property management company or any company in general). This woman Kathy Moore doesn't even have the decency to email or call you back. It took over 1 year for me to get on an email list. I always include the owner on my emails and also get no response from him either. The property outside is terrible. The grass is yellow because the sprinklers are broken on my side of the street. The scrubs are overgrown and the one time she did email me back she tells me that they do not power wash the decks and fences. Then I pay over $100 to get it done and the next week I get an email from my neighbor that the maintenance guy will start power washing all the fences. I have written them over 5 times and do not get a response from anyone.UNBELIEVABLE!!! Warning, do not move anywhere they oversee because they do nothing.

Negative experience: Do not expect anyone here to be helpful. Also do not expect them to return a call or answer an email. Not sure why people have a voicemail set up since they clearly do not listen to them. This has been by far the worst experience I have ever dealt with and my request is still no where near being completed, in fact due to no response to my week of calls or multiple emails it hasn't even begun

Fantastic experience: Our property manager Gabi is wonderful!! She is professional in every way. There isn't an issue that doesnt get settled ASAP. Huge thank you to our bookkeeper Myrill as she is amazing with her numbers. We at SOUTHBAY Condos love our Gabi, Myrill and staff.

Negative experience: They are very difficult to deal with. I spent 5 months after I moved out of a co-op they managed trying to get back my move out deposit. I've never had to work so hard in my life to get my own money returned to me. I would run in the other direction if you are looking a properties and they are managed by TCM.