Superior Property Management & Sales, LLC.

Fantastic experience: Shawn, very efficient, personable,

Fantastic experience: They are super nice very honest and supportable things has gotten rough for me due to my back surgery other than that I will still be living there when my back surgery get better I will make sure to go back there and rent from them again.. my apartment was super nice super clean no failure at all great condition.. Thank you so much Mrs. Pat & Staff

Negative experience: I strongly advise against working with Superior Property Management. My experience with them has been nothing but frustrating and disappointing. Unresponsive Communication: Phone calls and emails often go unanswered for days (sometimes weeks), making even the simplest requests a hassle. Poor Maintenance: Service requests are ignored or delayed, and when something finally does get fixed, it’s usually a quick patch job instead of a proper repair. Unprofessional Attitude: Instead of being helpful, staff often come across as dismissive and unwilling to take accountability for ongoing issues. Billing & Transparency Issues: Charges appear without explanation, and trying to get clarity feels like pulling teeth. A property management company should make life easier, not harder. Unfortunately, Superior Property Management has consistently shown a lack of professionalism, organization, and care for their residents. I regret signing with them, and I would recommend anyone considering their services to look elsewhere.

Negative experience: So since they decided to bash me when I posted my review. I’d be more than glad to share an explanation. During covid my wife lost her job and we got a little behind on the rent and quickly caught up the payments. Then never missed a payment for till we moved out December of 2023. The house was really bad condition since we have lived there for over 5 years. They never painted the house or did any up keep. I’ll be honest a couple blinds needed to be replaced. I should have done them prior to leaving but they non renewed our lease. And gave us 28 days to move. Since we wanted out it wasn’t a priority to us to fix a couple things.

Negative experience: I must say that the property management itself is great but the people they hire are no good. The AC guy came over last week and was outside my house using the N word back to back. Mind you I am and African American.

Fantastic experience: Mrs. Tracy is a professional, nice person.

Fantastic experience: Thank you so much Tracy and the staff. Where amazing and the owner of the property was so amazing. I would recommend this rental place to anyone. I've been with them a little over a year and I just moved out. And I didn't have any problems with this place. And the most important thing is I return the property the same way I got it. And I appreciate the opportunity to rent from you guys. I hope you continue to work with great tenants like us.

Fantastic experience: Great Customer Service! You can tell that they want to help to meet your needs. That's a plus when you are dealing with so much already.

Negative experience: Worst property management ever. When we moved in it wasn't painted, the rental lock stayed on the door a while after we moved in. When we moved out I cleaned the whole place. They didn't give me my security deposit back cause it wasn't painted ummmm you never painted before we moved and and you expect me to do it. I wouldn't rent anything from them I want my security back I will leave feedback until I do. They just wanted my money.

Positive experience: Stayed there lil over 2 years and they never gave me a hard time. Was very understanding with any safety concerns I had for my toddler, they always came out and took care of it.

Fantastic experience: I personally believe these people go above and beyond to help with anything, Tracey and Tammy always took time for me when needed, their knowledge of the process, patience, and professionalism is truly top notch...I wouldn't recommend any one else but Tracey and Superior, they genuinely care about the customers

Negative experience: 3.4 stars.....im not even gonna bother calling them on a rental I saw. customer service doesn't lie...

Fantastic experience: My family has been dealing with Superior Property Management for a little over 4 years and we are very pleased. Tracey, Tammy and the staff are very friendly and professional. Any concerns or minor issues at the property have been addressed and resolved quickly with little or no time delay. We are very happy and look forward to continuing our relationship with Tracey and Superior Property Management for a long time.

Fantastic experience: The office staff they’re really good person Professional!

Fantastic experience: Tracey and Tammy have been great property managers.

Fantastic experience: Always found Superior Property very helpful and honest

Negative experience: They don’t deserve 1 star!!!. They lead you on just to steal your money!!!. Tun away from these people!. Their houses are roach infested as well as very nasty, the septic tank was open with no warning signs, very dangerous!!! Superior needs to shut down!!!.

Negative experience: I filled out an application and told them when I needed to move ( by the 24th) They told me it took two days. This was on a Thursday. They were closed the following Monday and didn’t bother to tell me. I had to go into the office on Tuesday before lunch and ask questions. I was told the property owner was out of town and they had to wait for him for a answer. I asked why did they take a application fee from me if the owner was out of town and they said they didn’t know he was leaving. I feel like they took my money knowing they did not want to rent to me for some biased reason. I would NEVER advise anyone to do business with these people. If I could I would give a negative because no stars are deserved. It’s time someone report them to the proper authorities. Me

Fantastic experience: This company is great. Everyone there is wonderful and very helpful.

Fantastic experience: My family has dealt with Superior Property Mgmt from the beginning. They are always helpful and very nice. If you need anything they are ready to help!

Fantastic experience: It has been a pleasure working with Superior Properties for the past 6 years. They are very efficient and organized, which makes our job so easy. All of the Managers at Superior are very helpful and understanding of the Tenant and Contractors needs and concerns. We look forward to working with Superior Properties for many more years.

Fantastic experience: Awesome people to work with. No problems with anything yet been renting for almost a year

Negative experience: It makes me very sad to write this review because during our stay in one of their homes we truly enjoyed our property manager and had no issues up until now. We left the home in very good condition. We vacated almost a month in advanced which would give us plenty of time to correct any issues they felt needed to be fixed. (Which we thought would be NONE at all, we left the home the same way we got it) The owners along with superior property charged unethical amounts for things that were wrong. For example blinds= $150.00 yet the blinds were in poor condition when we moved in, and the same blinds are at Lowe’s for $12.00. We had everything listed on our conditions report when moving in that they claimed was wrong with the house when we moved out. I’m very disappointed with the lack of professionalism from superior. They never did an inspection and never renewed our lease during the 2 years that we lived there. I would have been fine with at least negotiating the deposit because it’s not about the money its the fact that they took the deposit and tried to avoid us for months. That’s not right. I definitely thought I would be using them to rent another home out but I was wrong and I will not refer one more person to them.

Fantastic experience: Veanne is an amazing woman. She helped me and my husband get into a lovely property. We had a scumbag landlord that we rented from for 4yrs...so to be with such a wonderful realtor company that gets the job done is a dream come true. We truly appreciate this company with all of our heart

Negative experience: Unfortunately we had a bad experience with Superior Property Management. They did not check on our home so they had no idea the damage the renters had done without our approval and we did not get our deposit back. Very disappointed and do not recommend.

Negative experience: If you see a house around town and you think to yourself that it is the absolute perfect place for you but Superior's sign is out front. Walk, no RUN away. They are difficult to deal with. They lie. They have no clue what they are doing half the time. Working with them will turn that perfect home into a nightmare. Find somewhere else. You'll thank me later. Years later I find myself forced to deal with them again! They are completely unethical. I was asked by a property manager on more than one occasion to enter another tenants unit without their permission, as there was a lock box on there door still. I was called stupid and a liar. They harassed me to sign a lease when we had already advised them we were moving. The owner of the property asked them to take over because she supposedly couldn't get a long with me. However, she's a slumlord just like Superior. There were several safety hazards on the property left by her 'maintenance man' and when asked about them I was told to move if I didn't like it. Then they raised my rent because I complained, which is against the law.

Fantastic experience: I love you ladies keep up the good work

Negative experience: Cheaters,lies

Negative experience: Beware do not use!! I’ve been renting for a while and this has by far been the worst rental company I’ve dealt with. When the hurricane came through we ended up fixing our damaged fence ourselves. When we moved in we had a dormant alarm system randomly go off multiple times in the middle of the night and our realtor’s response was they couldn’t really help. Then after moving out they charged us $700 to replace sheet peel and stick flooring that was originally haphazardly placed over other peel and stick flooring so it was curling up all along the edges. My realtors response was she was going to look into it and get back to me and give us half of that $700 back. Because obviously they used our money to upgrade the kitchen floor from sheet peel and stick flooring. GUESS WHAT!?! She never followed through with any of this!!! I 100% would never recommend this company. They completely ripped us off and know it.

Fantastic experience: We have been renting through Superior for the past 5 years and couldn't be happier. 3 years ago our A.C. broke beyond repair and we got a new unit installed within 48 hours. 2 years ago we had septic issues and the got a plumber out quickly and ended up having to replace our entire drain field. Today (Sunday, New Years Eve) we had plumbing problems again and the plumber was here within 4 hours. I love the peace of mind not having to stress about dealing with a landlord that is afraid of parting with his/her $$. VeAnn is awesome and goes way above and beyond to take care of us. Long story short, I was really surprised to see these negative reviews and felt I had to share our great experiences with both VeAnn and Superior Property Management.

Fantastic experience: Great team work! Good people!!

Negative experience: Had to review my former post & change EVERYTHING after leaving. Short version They should rename themselves "Mediocre" because that's all we every got from them. Sure then handle paperwork & funds & if that's ALL you want from a property manager then buyer beware but 2 houses in 2 years with NO maintenance or inspections (But they told the homeowner so) & then they had to audacity to BILL us for the things they didn't do, nope STAY AWAY from this place. Even their EMPLOYEES won't stay with them for long. RUN!

Fantastic experience: My experience with Superior Properties was sn experience i will never forget!

Negative experience: Bad experience so far. Low quality work done to the house. Literally the work they were supposed to do on home took a month before it got done and when it got done it's seems it all wants to fall apart due to lack of care. It's really hard for me to give bad reviews but as a person investing money into something and not receiving the quality of service a striving company would love to give. I have to.

Fantastic experience: Superb service, excellent staff.

Negative experience: If I could give no stars, that would be the review. The most inappropriate, neglectful property management company I have dealt with. Be wary of doing business with them and make sure everything you do is in writing and take a lot of pictures. Be warned.

Fantastic experience: I have been with Tracy Crews and Superior for a long time and have never had any problems with them or there staff. They will always fix anything that needs fixing as fast as possible and I have referred many people to them. The ladies in the office are as nice as can be. So it really shocks me to see these negative comments. I love you ladies keep up the good work.

Negative experience: I can't even give any stars by far the worst property management company ever been asking since we moved in for certain things done guess what never done promised things never done excuse after excuse if nothing happens in another week I am contacting my laywer I am fed up they shouldn't be in business if I go that route I will require security and all months paid for rent so far and maybe more this should not happen get yourselves together already I will find out who the owner of this house is and let them know you might wanna start doing the right thing cause you will be sorry

Fantastic experience: Great place

Fantastic experience: I disagree with all the negative reviews of Superior Property Management! Not only is everyone in the office always very nice and friendly but even the maitenance people they send out to fix things are always friendly too! Our A.C broke one day and not only did they send someone out to repair it but they ended up replacing the entire unit with no questions asked!! LeAnn is my property manager and I couldn't ask for a better one! She is a genuinly sweet lady and I can practically hear her smiling everytime I speak to her on the phone! It is because of her that my husband and I will continue to rent through Superior Property until we decide to buy our own house! I highly reccomend them!!

Negative experience: If your thinking of renting from this company dont just listen to my experience with them. So first when i wanted to look at one of there properties they didnt even bother to come and check out the property with me. When i finally got a property from them i was robbed a few months later and after talking to the neighbors i learned that the property was robbed before which they failed to mention, which makes sense since all the doors had been dusted for prints i just didnt realize what the black marks where from that. After calling them and letting them know what had happened and asked if i could move out and they said it would be alright as long as i was fine with forfeiting my deposit and paying the rent until my contract had ended. They didnt even come out to the house to see if anything had been damaged or change any of the locks so i had to and got a security system. Well my contract finally ended and after 2 month i went back there to get my deposit back since i guess they werent planning on giving it back even though they told me they would email me when i could pick it up. After they emailed the paper work for the deposit i couldnt believe it they wanted to only give me back half of the deposit of 1000 dollars clamming cleaning. Here is a list of the things i did before moving out pressure washed the house,driveway and side walk, washed the windows inside and out, bleached and scrubbed the bathrooms and kitchen, wiped down all dusty areas, vacuumed, filled in all holes in the walls from pics hanging, touched up the paint, weeded and trimmed the plants. As you can see its a pretty good list i went well about and beyond not to mention most of the home needed a good cleaning when i first moved in there so i had to do it. The money they get from me and others they are just going to pocket it. My last complaint on them is that they inspected the home a few days before my contract was up before i was even totally done cleaning even though according to the contract they are suppose to give me a 24 hour noticed prior to coming to the home if someone is renting it. So please for your own sake do not rent from them and if any of your friends are looking warn them unless they or you want to just throw away money

Fantastic experience: i have never had a problem with this company i deal with tracey crews as my property manager, and i have rented from them for 7 years now, they are quick to send someone out to fix any issues and worked with me when i was having some personal issues. this is the first and only place i have ever rented from and i don't think i would go anywhere else til i buy my own house

Negative experience: Worst place to rent from. They discriminate and are racist. I agree with the bottom two reviews, these people will smile and act like everythings all fine and dandy, no they're just having fun taking your money and making you feel unconfortable in the own place you live in. These people especially if your landlord is Vean will harrass you and basically force you to move out after we've payed all of our rent. I recommend nobody rent from this discriminatory rental management. All they want is your money.

Negative experience: I can not agree more with the user before me! These people are very discriminatory and are known to talk ill behind their clients back. They constantly have shady people working for them (is it ironic that a lot of money was stolen from their office a few years ago?) and I would suggest taking your business else where.