Blue Ocean Realty LLC

Negative experience: This is probably the worst the apartment I’ve rented. Maintenance is the worst and tell you they can fix it and but they can’t I’ve haven’t had any water for days. They won’t hire any professional plumbers and try to fix everything themselves which had caused floods and basements being full of water! rent and ur own risk. (Owners response) I’ve used the portal many times and I’ve never received any response or solution for my problem.

Negative experience: AVOID!!! These people do not take care of their properties. They do not care about their tenants, they’re only concerned about getting paid. Everything else is a non factor to them. They will neglect their property, they do not do actual construction, they do cheap patch jobs with random supplies. Very cheap people and disrespectful. DO NOT PLAY YOURSELF!!!!!

Negative experience: Blue Ocean Realty listed a rental at 18 Chestnut St, Everett and when we inquired, Kay Ho said the lessee will have to pay half the broker's fee. A practice that has been illegal in Massachusetts since August 1, 2025. When a landlord hires the broker, tenants cannot be required to pay any portion of that fee. Worth knowing before you engage with this brokerage.

Negative experience: Already breaking laws before I even sent an application to rent. Run.

Negative experience: Someone I know lived here and dealt with a building-wide cockroach infestation for weeks without response, no communication with many requests through the portal, no clarity on parking, and many other negative experiences, many of which were unaddressed by the management. Avoid at all costs. Also, many of these reviews are identifiably written by employees. Negative stars.

Negative experience: I wish there was an option for zero stars all of these reviews that are good. I can confirm our people that work for the company as I’ve dealt with them via email when I lived there for over three years. Where do I start the cockroaches, the trash, the hoarding the harassing neighbors The hole in the ceiling in the middle of February that stayed for three months as they told me they could not fix it because there was actually a hole in the roof. Do not rent for that this company should be shut down. I contacted the city. I contacted everybody for the health housing Authority do not rent from them. They do not respond to you. They will scam you for every single penny. They will scam you into brokers fees, which you should not pay because their broker is listed as their own company as this is illegal and they will scam you out of your security deposit and they will even tell you that you didn’t pay rent when you have confirmation that you did Do not rent from them. Oh, and let’s not forget the black mold that was actually an issue in the entire apartment that they failed to clean up. They went online and posted Photoshop pictures of the apartment that did not include the black mold, but you can see where they tried to Photoshop different windows doors and try to Photoshop black mold out of the picture, in a desperate attempt to rent the apartment.

Negative experience: I had the worst experience with this realty company, please do not rent/buy with them. My experience was so bad the city got involved because I had to report them for neglecting our calls/emails for 3 months after reporting to them of multiple rats inside our apartment building. The roof caved in on the second floor of my building and after the fire dept came they said it was inhabitable. We had to get a mediator involved and had to cut our lease early because they gave us the option of either stay in the apartment as they did remodelations (fixing the numerous violations the city gave them that were beyond just rats) but that the bathroom & kitchen would not be available. Basically no running water! When 3 City of Boston departments came to inspect my apartment, they literally kept asking me if i toured this place before moving in because of how bad the conditions were (last lease fell through and had 2 weeks to find another place) and even laughed when Blue Ocean (Ian) was inside the apartment because they were giving him so many things that he would have to direct to Blue Ocean and wasn’t writing a single thing down! They’re also extremely unprofessional, they would barge into our apartment or give us a 5 minute notice. They don’t care and did the bare minimum to cover everything up, do NOT rent with these people ESPECIALLY if you’re a student!

Fantastic experience: Very good service！

Fantastic experience: Love working with this team! They make property management so easy.

Fantastic experience: They manage my property with care and attention. I feel totally at ease.

Fantastic experience: Professional team, great communication, and excellent results. Highly recommend!

Fantastic experience: We had an amazing home-buying experience! The team was very professional, responsive, and patient throughout the entire process. They guided us every step of the way and made everything so easy. Highly recommended!

Fantastic experience: very good service

Fantastic experience: This real estate team is very professional and reliable. They guided me step by step, gave me honest advice, and helped me avoid many mistakes as a first-time buyer. I felt very confident throughout the process and ended up with a home that I truly love.

Fantastic experience: Buying a home through this agency was a great experience. The agent was knowledgeable, responsive and always kept my best interests in mind. From house tours to closing, everything went smoothly. very satisfied with the purchase experience.

Fantastic experience: Rose work very efficiently, show us many options and give us good advice. We successfully buy house we like. Very good agent.

Fantastic experience: I purchased an investment property through Rose and also entrusted them with property management. Their professionalism, efficiency, and attention to detail have exceeded my expectations. I am very satisfied with their service and highly recommend them to anyone looking for a reliable real estate agent.

Negative experience: Bad experience. Do not rent from them.

Fantastic experience: Blue Ocean Real Estate has made my rental experience stress-free. The staff is professional, communication is smooth, and everything is well organized. I appreciate how they keep the apartment in good condition and respond quickly whenever help is needed. Truly a dependable property management company!

Negative experience: Blatantly incompetent. This company did not know the address of our unit they were supposedly managing. On move out they tried to scam us out of a huge part of our deposit despite us using a professional cleaning service and leaving the place spotless. They are disorganized and will ask for the same information over and over again even after it is provided to them.

Negative experience: If I could give them zero stars I would they’re extremely unprofessional and disorganized. My real estate agent (who was fantastic and works for a different company) scheduled a confirmed showing for an apartment listed by this agency. When we arrived, there were no keys in the lockbox. My agent tried calling and texting the listing agent—no response. She also called the agency directly multiple times with no answer. After 2–3 attempts, someone finally picked up, but they were dismissive and offered no solutions. They claimed the unit wasn’t available for showings today and had no explanation for why my agent received confirmation emails. My time was completely wasted, and the lack of communication and accountability was frustrating. I’ll continue working with my agent, but I will not view or consider any properties listed by this brokerage moving forward.

Negative experience: If you were to throw a rock into the deepest part of the ocean, it could not sink lower than Blue Ocean Realty; if I could them negative stars I would. I have been a tenant of there's for around a year now. I have lived all over the Boston area for the past 10 years and have had multiple landlords and property management companies overseeing my apartment, however none have reached the level of unprofessionalism of Blue Ocean. This company is the epitome of the awful landlord. I have encountered numerous issues since living here, and firstly in order to get anything fixed you must submit a maintenance request online that is usually not responded to for some time. If you try to call up with a problem, the front desk is extremely rude and dismissive. Your apartment could be on fire and they would tell you to submit a maintenance request and hang up. Most importantly, the property was in violation of numerous city health and safety ordinances that Blue Ocean did not disclose to me upon signing the lease, and further then, they refused to resolve these problems when I had found them out on my own. It was not only until I had to get the city health inspector and a lawyer involved, along with the threat of heavy fines from the city, that Blue Ocean began to cooperate. When they do finally come around to fixing a problem, they'll tell you it is fixed when they clearly made the problem much worse. They will continue to argue with you that it doesn't need to be looked at. I'm extremely disgusted by the professionalism of this company and am in shock how they are able to continue to operate. My only advise for those who are looking at their properties: PLEASE AVOID RENTING FROM BLUE OCEAN.

Negative experience: As you can see, a lot of these 5 star reviews are from people who work for Blue Ocean. DO NOT rent from this company, the apartments they rent out are disgusting, they take MONTHS to answer requests, and everyone who works there seems to have no clue what’s going on. Feeling like you can’t live in an apartment because the conditions are inhabitable is the worst feeling, and it seems that this is a common theme for this company and people who rent from them.

Fantastic experience: I had the pleasure of renting a property through Rose, and I am extremely satisfied with her service. She was incredibly helpful throughout the entire process, assisting me with numerous issues and ensuring everything went smoothly. Thanks to her dedication, I was able to secure a place that I'm truly happy with. I highly recommend her services to anyone looking for reliable and professional support in finding a rental!

Negative experience: Mice and neglect at 858 Huntington Ave. Looks like this company does the bare minimum. SMH

Negative experience: Pretty horrific management company. Slow to respond. Said they 'fixed' our front door 3 times and it was still broken and wouldn't lock throughout our lease. Declined our fair offer for a lease renewal and still haven't rented the apartment because it was so overpriced. Avoid them at all costs

Negative experience: I wish I could give this company 0 stars. I lived in their property for almost 4 years and it was the absolute worst rental experience of my entire life. The only reason I didn’t move out is because their property had free parking for my car. They won’t respond to maintenance requests unless you notify them 5 times and call their office. Their properties are falling apart with absolutely no updates when needed and has the audacity to raise our rent by $500. I was not shocked when they weren’t able to find any tenants after we decided to move out. From our apartment being infested with mice, installing a stove improperly and putting the lives of their tenants at risk, entering our property without notice, lowering, then raising our rent, amongst many other issues, I am surprised this company has not been shut down yet for their illegal and immoral business practices. To top it all off they quoted us $2200 off our security deposit for peeling paint on the walls. I have reported them to the attorney general’s office in the hopes that they will finally receive the repercussions they deserve for the way they treat their tenants

Negative experience: If I could give them a 0 star I would. Save yourselves the headache. They were the worse company I have ever dealt with, told us we were approved to this one apartment 2 different times - we submitted a deposit because of it. After 2 weeks of them changing their mind constantly, they denied our application (yes, after they told us we were approved and we had submitted a deposit). Still waiting to get the deposit refunded, they won’t answer our emails about getting it back - no way to hear from them as they wouldn’t answer the phone. Please don’t use them. What they are doing is legally a crime - so really hope this is figured out in the next couple of days so I don’t have to involve lawyers and the police for fraud and theft. Update: forgot to mention that there was a LOT of discrimination regarding my Service dog in training so if you have a disability - be aware, this might not be the best option. got our deposit back a month later, turns out the apt they were renting and managing was ALREADY rented out - so all of it was a SCAM and the only way to get it back was by threatening them to involve authorities. Honestly just don’t use them ever thanks.

Negative experience: Agents do not reply to listing requests. Very difficult to get in contact with. Poor customer service.

Negative experience: My girlfriend rented from Blue Ocean and the apartment was rented illegally without permission from the building association, they did not do any repairs including when there was brown water coming back up from the sink drain, they did not put her deposit in an interest earning account, which is illegal, they were unresponsive or would bounce her between different employees when she tried to reach out, and then they didn’t pay her back for any repairs and threatened to sue her because she had to change the locks when the front door lock was broken.

Negative experience: So far pretty bad.

Negative experience: very unprofessional, very omissive. The realtors do not really know what they are doing. If you want to avoid possible legal problems, please avoid them.

Fantastic experience: I had an amazing experience working with Blue Ocean Realty. They made my home-buying process in Boston a breeze and helped me find my dream home.

Fantastic experience: my roommates and I have been renting with Blue ocean for many years, they are very reasonable in pricing rentals and communicating on maintenance. I also referred a few friends to join our apartment units, they helped with arranging that.

Negative experience: Save yourselves money and grief and don't use Blue Ocean Realty! Horrific property management company! My daughter lived at 40 St Botolph where there were roaches and numerous days in winter without heat. Management company was unresponsive and ignored requests to fix heating issues. At the end of the lease, it took over 45 days to get security deposit back and they deducted $650 for fictitious reasons. Completely dishonest and deceptive practices. Renters beware! In response to Blue Ocean Realty's comment regarding my review: The apartment was not painted prior to my daughter moving in. Therefore, any nail holes from the previous tenant were still there. This is just an excuse to charge $500 for no reason. Anyone considering to rent an apartment via Blue Ocean Realty should run for the hills! Worst experience ever!

Negative experience: It sometimes takes 1-2 months to get a “I do not know” response from them and 6-12 months to repair stuff. These people are unbelievably unprofessional, save yourself the trouble. They are sketchy, very unprofessional and waisted my time. We haven't received the portal to submit any requests. Our realtor completely disregarded all of our requests. Could you provide the portal link?

Negative experience: I will give zero scores if it can be. Beware of this broker! They're more concerned with making a sale than looking out for their clients. They were dishonest and misled us throughout the buying process. They pressured us to waive inspections and didn't disclose serious issues with the property. The worst part was when I complained the agent's action to the company, the company told me they won't give me any response and they were no responsibility for managing the agents under the company.

Fantastic experience: If you are looking for a dedicated and hardworking property manager, look no further than the team that managed our property and tenants. We cannot express enough gratitude for their tireless efforts and expertise in ensuring that our property was well-maintained and our tenants were happy. In particular, we want to thank them for their exceptional assistance in closing out our property. Their guidance and support throughout the process were invaluable, and without their professionalism, we would not have achieved such a successful outcome. Their dedication and hard work truly made a difference, and we are grateful for all that they do. We highly recommend this property management team to anyone in need of their services. Thank you again for everything!

Fantastic experience: Blue Ocean Realty has been so awesome in helping my family buy and sell houses. Rose and her team are very professional and good at negotiation between buyer/seller. They are dedicated to maximizing clients' benefits as much as they can and always put clients' needs as first priority. I strongly recommend Blue Ocean Realty to anyone who wants to buy or sell a property.

Fantastic experience: Rose represented me when I bought my condo. I would give her 5 star for her knowledge, experience and professional service. Her sense of market and bidding strategy enabled us to get a wonderful deal. They also have a dedicated after-sale team, who provided much support on almost everything I need owning and maintaining my place. I would definitely recommend them!

Negative experience: Terrible experience with the management company. For basic requests like cleaning the apartment building, calling pest control, fixing mold in the bathroom we need to keep following up with them multiple times. It sometimes takes 1-2 months to get a response from them. Will not recommend them

Negative experience: Renters beware, this is the worst property management I’ve ever had to deal with. If I could give zero stars, I would. While I was renting from them for a year, they were almost impossible to get in contact with. On several occasions they would ignore emails and not answer phone calls. They didn’t maintain maintenance, and if something went wrong, it would take weeks to hear back from them. Once our lease was up, their communication was absolutely horrible in regards to refunds/security deposit. These people are unbelievably unprofessional, save yourself the trouble.

Negative experience: Pretty poor experience having them manage our lease in Boston. Misled us on the lease, backed out of promises, and did not put tenants first. Signing the lease was a poor experience, and then each work order / thing that went wrong was even worse. Don't recommend

Fantastic experience: Blue ocean management is a wonderful realty company. I was looking for a rental on short notice and ying lin did everything possible to find me a local and affordable apartment that i feel comfortable in. The viewing process was easy to schedule and communication was great. She made the leasing process easy and helpful when deciding on the right space for me. I would recommend anyone to blue ocean management for their next retal!

Fantastic experience: I first connected with Rose back in December 2021 and the entire experience has been amazing! She was kind, patient and professional from the very beginning, and has guided my hand through every step of the home-buying process. This is very important for me as a first time buyer and, within a short time, I was able to fully trust and work with her. During my SIX-month "home haunting", Rose offered updates on matching listings weekly, went to viewings with me on a same-day notice, provided an expert eye on the houses almost to an inspector level, and had given me a number of useful contacts and suggestions on paperwork and logistics and such. (I am a foreigner so there's extra paperwork to take care of..) She has always been there for me and I am immensely grateful to have her as my agent. I highly recommend Blue Ocean Realty and Ms. Rose Hall as a buying agent to anyone looking for a dream home under this crazy market right now. The care, efficiency, and professionalism is unparallel; And you would have a wonderful experience doing business with them.

Negative experience: If i could gove zero stars- I would. One of the agents that works for this company fully accepted my clients for an apartment, even told me that the lease is being drafted and will be provided shortly. Once I followed up, I was told that the landlord has retracted my clients acceptence, simply because my clients had a few questions about the property. () I have a few issues with this- 1, that's just downright unproffessional. 2, when was this agent planning on letting me know if I hadn't followed up? There are so many real estate offices in this city- no need to subject yourself to this unproffessionalism.

Negative experience: My resent experience (Jan 2022) with Blue Ocean Realty was terrible. The communication was poor. I received no confirmation post submission of application or response on application status. Very disappointed.

Fantastic experience: Rose Hall was a pleasure to work with. She is honest and accommodating to make sure all parties solve any objections to get to Closing. I look forward to having another opportunity to collaborate with Rose again in the future.

Fantastic experience: My experience with Blue Ocean Realty and Rose Hall is from a unique perspective. Her buyer purchased our lake house in NH. I was so impressed with the attention she gave her client that I felt compelled to write this review. Rose is very professional, very pleasant to work with, and goes way above and beyond for her clients.

Fantastic experience: As we all know, buying & selling home is a very stressful process. On top of that, we were buying our home during the pandemic. The timing of this just couldn’t have been any better. Rose Hall is a superwoman who helped us to achieve the impossible within 2 months of time. Here is our story. Late 2021, after more than a year of hunting for our dream home. We were very exhausted and stressed out. Just when we felt hopeless and lost in this crazy real estate market. We met Rose by our best friend’s recommandation. We did our research about Rose and her team. We normally are skeptical about online reviews (mostly are fake), after we chatted with her on the phone, we thought, maybe give her a try. Because she sounded very honest, straight forward, and very knowledgeable about what do we really want for our next home. So we decided to switch agent. That’s how our working relationship started. Let me tell you, we made our best decision of this entire home buying experience. As a second time home buyer, we knew exactly what do we want and where do we want to relocate. Rose is very responsive, if you ask her a question, it will be answered within matter of minutes. If it is not answered right the way, Rose will let you know that she will work on it and get back you ASAP. We felt Rose was always around to help us even when we are not actually physically together. This is very important to the buyers, because we were putting a tremendous amount of trust on someone we did not really know that much. Rose and her team did their job so well to make sure we are comfortable and safe. We always felt we can trust her throughout this entire process. There were never any pressure from her or her team, only helpful suggestions and tip. Within matter of week, Rose helped us to secure our dream home in a dream location. Rose’s team also helped us with selling our old condo. She sent her associates to help us with cleaning and staging the condo for listing. Professional photographer was sent on site to take wonderful images. We received 5 offers after open house and was sold 10% over asking price. The entire selling process was unbelivebly smooth. We just couldn’t be happier. To wrap up this review, we would like to thank Rose and her team for everything they have done for us. We really appreciate their help. To all the future buyers, you will not be disappointed by Rose. She is truly knowledgeable about this business. Rose is straight forward, no tricks, and no BS. She and her team work extremely hard for their clients. Work with her if you want a smooth transaction like we did, and I promise you will get rewarded. Because we found our dream home and we also made a good friend.

Negative experience: Worst management company ever, no matter what kind of request you make (emergency or general), it will never be addressed. I have had multiple situations where the heat wasn’t working, toilet broke down, shower was leaking and many more but Blue ocean never responded on time or at all. Please do not rent a property if it is managed by blue ocean.

Negative experience: Please stay away from anything call blue Ocean. They are by far the worst. I have no heat in my apartment my son is eight years old and they are heartless. Very inhumane people. They don't believe or follow the laws. Ms Rose Hall is very heartless. The worse decision I made renting from her. . Negative 1000 I would give them if I could. You are a liar. The oil tank is broken that's why this is now in court you will be getting your sammons the judge has ordered it. We are currently freezing

Negative experience: They changed the locks on my apartment building without notifying me or providing me access to new keys. Essentially left me locked out of my own building. Have not replied to calls or emails. Worst management company.

Fantastic experience: Rose Hall is a responsible and experienced agent. With her patience and help, we successfully purchased our first dream house. If have opportunities to purchase a second house, we will still choose Blue Ocean Realty LLC.

Negative experience: Worst experience I’ve ever had! I DO NOT RECOMMEND. Played games the whole application process. Rose/Ying/Julia not sure what her name is since I kept getting diff one, Very unorganized, Sat on my application for 2 days before submitting to landlord, Added broker fee after my application was in & approved, tried to make the broker fee a lease stipulation (which seems illegal) NEVER GAVE ME HER BROKER LICENSE # either, Ignored me multiple days to delay lease signing to continue to show apt. They are sketchy, very unprofessional and waisted my time.

Positive experience: I had some issues with my upstairs unit in my condominium due to a bathroom leak. I was able to get into contact with their management and have the leak fixed. Not only that, they hired a construction worker named Jack who has been AMAZING! I highly recommend. He’s so responsive to text messages. He’s flexible with my work schedule. He’s able to come after work hours. Not only that, his work is beautiful! You can tell he’s a perfectionist. Down to earth dude and very charismatic! Thanks again!

Fantastic experience: A great property management company. Would definitely work with them again in the future.

Fantastic experience: If you are looking for a Real Estate, choose them. They know what to do to make you happy and they are so patient and helpful. My experience in rental with David Lui has been so positive that I wanted to write this review to let google user know that you can definitely choose him for your next agent. He put his heart into his job. Well done! Thank you so much.

Fantastic experience: They are very patient from my first phone call. They took to heart what I wanted. Rose is an excellent listener and tried her best to find what I need. Thank you