OMNI Property Management

Experiencia fantástica: I haven’t actually rented through Omni yet, but I really hope I get the opportunity to. In a town where finding housing can be incredibly difficult, Omni has been extremely helpful throughout the process. Their communication has been excellent, and they have been responsive, professional, and genuinely willing to help. Regardless of where our search ends up, I really appreciate how helpful and communicative Omni has been. Highly recommend them based on my experience so far!

Experiencia fantástica: 5 stars for Hayley! She was so helpful and kind! <3

Experiencia positiva: Their places aren't bad, they wont ignore you which is better than a lot of property managements in the area. That being said, the responses might take awhile or Janet might answer the phone, she has a tendency to be unhelpful and rude. I know friends who rent through OMNI who we've discovered that we've mutually had unpleasant experiences because of this receptionist.

Experiencia fantástica: In a town where landlords can be rough, the team at OMNI is a blessing! They’re communicative, kind, and prompt with service requests. I will always prioritize OMNI as a renter. Thanks!

Experiencia negativa: I have had nightmares since being a client of theirs.

Experiencia fantástica: This comes from the lens of a Customer Success executive....My kids were treated so well by Nicole V; very professional, communicative, and responsive. I also had a great experience with her! Nicole, thank you for your assistance in a process that is normally fraught with stress.

Experiencia fantástica: While processing my application I had some trouble with technical difficulties and Lacey and Stephanie were SOOOOOO helpful over the phone they absolutely deserve raises

Experiencia negativa: Was just going through some reviews and saw they took down my post about the way they handled non refundable fee collecting in an opaque application process. We were transparent, financially equipped, and communicative. That is a super honest practice and a great look! I urge you to look at other reviews and glean the character of the person you'll be dealing with. We really dodged a bullet here.

Experiencia fantástica: OMNI hired us to paint some of their managed properties and we could not be happier with their professionalism. Stephanie in particular was great to work with. She communicated fast and was very on top of keeping the schedule moving. Great experience and we hope to work with the Omni team again.

Experiencia negativa: OMNI Property Management “manages” properties for landlords with an unparalleled level of greed and incompetence, including: ̶ regular unnecessary maintenance (they own some of the companies that do work on their properties, so are adept at creating make-work to pad their grift) ̶ egregious failures to do critical maintenance on major systems or employ reputable, competent repairmen for appliances Over almost a 2-year period, OMNI charged or cost me: ̶ $242 to “repair” a dishwasher that had to be replaced a few months later ̶ $538 to “repair” a refrigerator that had to be replaced a few months later ̶ $123 to replace batteries in a thermostat after the TENANT put the wrong kind into it ̶ $137 to restart a tankless water heater after they failed to monitor/fill the propane tank ̶ $179 to rake leaves on a house/property with minimal leaf fall and no need to rake them up (and if tenants are required to maintain lawns on houses, why wouldn’t minimal leaf-raking be the same?) ̶ over $1,000 to repair a furnace due to their failure to replace its filter even once (see attached PHOTO, with new, clean filter for comparison) – with an average recommended filter replacement schedule of every 3-4 months, it should have been replaced at least 5-6 times All this in addition to the almost $3,000 in “management” fees they didn’t earn. UPDATE TO REVIEW (12/20/2024): If you’re a landlord thinking of using OMNI, pay close attention to their SILENCE in their response about their failure to change the furnace filter over almost a 2-year period, causing over $1,000 in damages. This mirrors their silence when I first sent them the attached photo. They have yet to take responsibility for this egregious abdication of duty by failing to perform very basic preventive maintenance. And the repairmen who came to repair the still-broken appliances are the ones who called OMNI’s repairmen incompetent, right before they told me the appliances weren’t repairable. So if you’re considering using OMNI, be prepared to pay for their incompetence, lies, and refusals to take responsibility for property mismanagement and damages.

Experiencia negativa: My unit flooded not once, not twice, but three times without any actual helpful intervention from leadership!

Experiencia negativa: We rented with Omni for 1.5 years, in this time they increased our rent twice by a total of ~$200, took ages to fulfill maintenance requests (or fully avoided to until we moved out). Now, since we were forced to move out because of the exorbitant prices, they have since failed to rent any of the remaining vacant units in the building, which they have now lowered to prices similar to what we were paying when we FIRST moved in. If they hadn't gotten greedy, they could still be taking my rent right now, but instead they care about increasing rent as much as physically possible. Avoid at all costs, they will take you for every penny!

Experiencia positiva: We rented through Omni for nearly five years and had a generally positive experience. Their responsiveness to maintenance requests was prompt, and they kept rent increases reasonable. However, we did encounter challenges when addressing errors or disputes. In these instances, Omni was often difficult to engage with or unresponsive.

Experiencia negativa: If I could leave less than 1 star, I would. My daughter was recently contacted by Chey at Omni that a tri level apartment (which she was on the waitlist for) was coming up available for rent at one of their properties. My daughter filled out all necessary lease paperwork, as did I as a cosigner. My daughter sent over her deposit as well. Literally right after we submitted everything to them, my daughter gets an email from Chey that the listing had a TYPO, and the apartment was not a tri level which is what was advertised. Chey was very kind and apologetic, and said she would pass on to her office manager on Monday the situation and that this wouldn't work for my daughter, as the first level of the promised Tri-level apartment was needed to accommodate her ESA animal. Well, come Monday morning, Lacey the office manager called my daughter and right away lit into her, telling her that we are on the hook for a 12 month lease of an apartment that we didn't want. My daughter was calmly trying to explain the situation to her, but she didn't want to hear it. This mistake was clearly on their end, the right thing to do in this situation is apologize, cancel the contract and return my daughter's money. Lacey has no intention of doing that. My daughter has not moved into this property, the previous tenants are still living in the apartment for 2 more months. Lacey has since emailed us both a form to sign....an End Of Lease, Notice to Vacate. This form is for people who are currently living at the property and are planning to move out! When asked if she would return my daughter's money, she said it just depends and said she had written all she was willing to and would not confirm that her money would be refunded if the lease was taken on by another tenant. On What?? She said she needs to find another renter for the apartment before she will let us out of the lease and will possibly return some of her money. This woman is preying on my daughter who is a hardworking responsible adult, who needs a suitable place to accommodate her ESA animal. Money is very tight for everyone right now, and she certainly can't afford to give away $1600. BEWARE dealing with Lacey and Omni Property Management. Very unprofessional, in communication, they do not see you as a human being, just people to take money from.

Experiencia fantástica: I recently moved out of The Edge apartments after living there for a year. If I didn’t move out of state, I would have stayed much longer! I’ve rented through many different companies over my last 8 years in Bellingham and have ALWAYS had issues with move out fees, even when I spend days and days cleaning. OMNI is the first company who has been honest and transparent about move out fees! Yes, I was obviously charged a cleaning fee (that’s expected for any landlord especially places with carpet) and I didn’t replace a few lightbulbs. Both fees I understand and were not exorbitant, which is highly unusual for other companies. In 8 years, I’ve rented from almost every company in town and OMNI is truly the only one I would recommend. Staff is extremely kind and responsive and empathizes when tenants are having maintenance issues. Anyways—I just wish I could have skipped all of the troubles and rented from OMNI from the get go lol.

Experiencia fantástica: I’ve been renting from Omni since mid December and have found them to be a great company. I read the few low ratings sitting at the top of their most recent (as any property management is bound to have) but felt happy to move forward and see a lease through. I’m happy I have chosen Omni and so grateful for their amazing staff. I have found Jessica to be so extremely helpful and friendly. She’s truly a gem and it makes me happy to be renting from this company. They are on top of their response time to questions and concerns and have always gotten back to me promptly. I recently had been having my difficulties with my autopay and was given grace to be refunded for late fees so kudos to their understanding! As someone in service industry it can be daunting to rent from a property management and prove income, but Omni (specifically Jessica) worked with me to find ways to provide proof of income which took a heap of stress off the process.

Experiencia negativa: I’m so tired of seeing your overpriced listings in my community. No one wants you here. All you do is nickel and dime people to death.

Experiencia negativa: Great place to live…….BUT they make sure Their office parking lot Is completely free of snow But their tenants parking lot Are not shoveled or plowed and completely forgotten about ! Snow and ice everywhere,parking is awful. People can’t move their cars! Would be really nice if that could get taken care of!

Experiencia fantástica: OMNI took over our lease a few years ago and we have been very pleased throughout. Everyone we have dealt with in the office has been professional, pleasant and responsive. We had some mildly serious maintenance concerns that were addressed immediately, even at times when finding a contractor is hard. I feel like OMNI is above board and doing their best to be fair to both tenants and landlords , as well as following fair housing regulations and practices. In general, it is a relief to have a property management company that is conscientious about their work and offers consistently professional responses.

Experiencia negativa: I had an incredibly poor experience renting through Omni. Communication throughout our whole lease cycle was inconsistent and unprofessional. I loved the property I rented but if I hadn't been moving out of state I would have moved to a property managed by anyone else, without hesitation, and paid more to avoid the loopholes of an Omni leasing experience. I've rented from private landlords and other management companies in other areas and never felt as taken advantage of as I did by Omni. If you are considering renting with them I would highly advise you to consult the Washington State tenancy laws before you sign anything that will minimize your rights.

Experiencia negativa: When the owner of our rental home called to tell us our contract was being transferred to OMNI, she said they would contact us 'well in advance' before the transition. I waited three months and was never contacted. Finally I contacted OMNI days before rent was due to figure out how to pay them. I was told it was their busiest week of the year. We were told rent would increase and six months before it happened they quoted us about a 20% increase. Then, two months before they doubled it to a 43% increase. When I asked if this was a mistake, I was told that 'the house could be rented for more if it were marketed today.' Nice

Experiencia negativa: These guys rarely know what is going in in their own office and delight in screwing tenants over. If your looking to waste your time give these guys a call!

Experiencia fantástica: Friendly representative showed us a nice house in Blaine.

Experiencia fantástica: Very friendly people. Always helpful and courteous.

Experiencia fantástica: They quickly respond to maintenance requests

Experiencia negativa: Horrible Customer service. Not easy to deal with & very unprofessional.

Experiencia fantástica: I have been very happy as a home owner that hired Omni Property Management to manage my rental for two years. Lacey and the team of ladies are super responsive and professional.

Experiencia positiva: It was a complicated situation but it was okay.. they handled our landlords pretty well. This comment wasn't anything bad against omni. And that is why I stated it was complicated.. im sorry you feel it was unfair.

Experiencia fantástica: It has been a breath of fresh air working with a property management company that has integrity. The team at Omni has been responsive and communicated clearly in all of our interactions.

Experiencia fantástica: They are always on top of things!

Experiencia fantástica: Omni Property Management has been a great company to rent from. They are responsive to any questions and care/maintenance that has been needed. I look forward to a long relationship with you guys in staying at my rental.

Experiencia fantástica: Omni has been very easy to work with and has allowed me to rent my property worry free. Lacey at Omni has had great communication and been able to find great tenants.

Experiencia fantástica: We have been renters with OMNI for two years and they have always been professional, courteous and responsive. Fortunately, there have only been a few minor problems with our rental unit (mostly plumbing). They were fixed in a timely manner and everyone involved was friendly. Prior to this rental and OMNI, we were in a new unit with another Mgt. Co., and electrical problems, broken windows (from settling), swarms of ants, refuse, etc. were very slowly or never fixed.

Experiencia fantástica: Great management company to work with. I was a first time renter but they made the process super easy and were very friendly, especially while I was trying to find a place during the peak of the pandemic. Thoughourghly enjoyed my year with them!! I'd highly recommend them for any future renters

Experiencia fantástica: Between my roommate and I, we've experienced 5, perhaps 6 different Bellingham property management companies - more if you count when they changed hands - in 10 years. We lucked into Omni several years ago, and have decided we won't rent from anyone else. Omni's staff of property specialists and maintenance people are top-notch. They do what they say they will, when they say they will. Very fast action if appropriate. Always pleasant folks who fix stuff. No surprises, I get an invoice each month and I pay the rent easily via the electronic portal. I count on Omni to have quality properties, an easy to understand rental agreement and the perfect place for our next move. I won't rent it unless Omni is managing it. 5+ stars.

Experiencia fantástica: Omni has been managing my rental home for almost three years. Whenever I have a repair problem, Lacey has gotten people to the house quickly and the problems have been satisfactorily resolved. I'm thinking about purchasing another home in Bellingham, and if I do, I would have Omni manage it.

Experiencia fantástica: Omni has been extremely patient with us as first time landlords- explaining the ins and outs renting our house. They have take care of any issues that have arisen quickly and professionally. Highly recommended.

Experiencia fantástica: I don't have a single complaint about working with OMNI...the people at OMNI that I've interacted with have been friendly, patient and treated me with respect.

Experiencia fantástica: The people at OMNI have been amazing and always have the expertise and people on hand to help when something goes wrong with our property. Their professional staff is responsive and has made the management process stress free for us. They go above and beyond, especially during the last year when COVID made everything so difficult. The best decision we made was entrusting our property to OMNI.

Experiencia fantástica: Omni Property management has listed and has been managing our rental for a short time but so far everything has been clear and professional. They have gotten back to me with questions and updates quickly. They were helpful is getting blinds into our rental as it is a new townhome so they didn't have any currently installed. We would recommend this company for other home owners or renters. Linda and Robert

Experiencia fantástica: We have a rental in Blaine and Lacey and her team helped us evict the tenants. Lacey and her team were AMAZING throughout the eviction process and went above and beyond while we were remodeling the property; I mean above and beyond. Once the property was put on the market, they found wonderful tenants who are taking care of our property as if it was their own. I only wish we had found OMNI Property Management years ago.

Experiencia fantástica: Excellent property managers in Bellingham!!! The property is well maintained and the few questions and very small problems we experienced were resolved quickly by the local Bellingham office. Everyone is the office is flexible, professional and courteous.

Experiencia fantástica: I have been renting through OMNI for 10 months and it has been the most positive renting experience I have had! When we were looking for a new rental I was hesitant to go through another property management company due to some bad experiences we had with a different company in the past, but now I can say I wouldn't want to rent through anyone else! They have fixed all maintenance repairs quickly and have been very pleasant to work with. Everyone is kind and professional and the rental was in great shape when we moved in. As a renter, I would recommend working with OMNI Property Management.

Experiencia fantástica: Omni has been a great company to rent from and I look forward to releasing with them this following year.

Experiencia fantástica: Always helping all the time....when ever we had issues with our home always helping right a way..Thank u for always be there for us....u gys are so amazing

Experiencia fantástica: From an owner's perspective, Omni has been excellent. They managed a quick and effective marketing effort and found good tenants. They seem equally concerned about our tenants' well-being and comfort, and helped us act fast to solve a furnace problem. They provided good, reasonable advice on rental price point. I anticipate a long relationship with Omni.

Experiencia fantástica: The rental market is tough for finding a place with good neighbors. I was not only treated with the outmost respect I was put in a building with great neighbors at a decent rent. So far I have had a good response for any issues I have had.

Experiencia fantástica: As property owners we have been dealing with OMNI Property Mgt. for 8 years. Lacey and the staff are always quick to assist us or our tenants with any issues. Never have to ask a second time for results. Lacey is professional and polite and always ready to figure out the best solutions. We receive our income from our rental on time and are always made aware of any problems. Lacey has top notch contacts whi can provide maintenance or repairs in a timely manner. We are happy to continue our relationship with Lacey and OMNI far into the future. Thanks Lacey and all the OMNI staff! Jan Humphrey

Experiencia fantástica: I own property at a condominium in Birch Bay and a house in Lynden. Although you aren't supposed to discriminate when it comes to housing, I also feel that you don't have to tolerate the bullsh!t from bad tenants wrecking a place. I talked with Lacey L from Omni Property Management and explained that I wanted a win-win situation. She was able to narrow down tenants who had responsible and courteous lifestyles (OMG, that actually exists!) and we have not had any problems. Of course, I also did my part by checking out the units and making sure things were clean, working, and passed inspection. I would also get my hands dirty and scrub, vacuum, and clean. Still...I might be able to change a lightbulb, but I'm no handyman. Also, I've heard horror stories about tenants behaving badly, not paying rent, and then claiming they are the poor, helpless victims against the Evil Landlord (Lordy...grow up and save that drama for your next Oscar). So, I don't have time for that. I mean, really...how hard is it to pay one's rent on time, keep the noise down, and not demolish a place? My friends and I were able to do these basics growing up. Then again, I was an Eagle Scout, so perhaps my values are slightly different. Anyway, thank you, Lacey and Omni Property Management, for making sure that I don't have to put up with that baggage. I've got more important and fun things to do. Lacey has always been available when I've phoned or emailed, and has returned my phone calls if she could not pick up right away. It's been 5 years so far and no complaints from me or my tenants.

Experiencia fantástica: Lacey and Omni Property Management have done an outstanding job of managing our property for over 3 years. Being a "remote" building owner that rarely visits the property, the level of trust and communication expectations are high. They assumed the management responsibilities from a previous company and increased communications and correspondence. A wonderful improvement! I also have some property in Seattle that I use with other PM companies to which Omni outperforms them also - too bad they are not in Seattle!

Experiencia fantástica: OMNI recently took over managing the building I live in and they have been nothing but responsive and professional. I've had a few minor maintenance needs and they were fixed within a few days. By comparison to other property management companies in the area, they are flexible & communicative and I've enjoyed living in a building managed by them.

Experiencia fantástica: Signing up with this company was one of the smartest business decisions I made. Living long distance it's difficult to manage my property, so I require a company that does it all. I don't worry about a thing: Lacey and her crew take care of every detail professionally and promptly. Their services are ridiculously cheap, especially for the peace of mind I have. Very much recommend this company!

Experiencia fantástica: We've rented with Omni for over two years now. It has always been simple and easy communicating with Lacey. When there were problems with the heater they sent someone out right away to fix the problem. They've also been on top of minor things like trimming an overgrown bush and fixing the blinds.

Experiencia fantástica: I’m a property owner and have great experience with Omni management so far. My previous tenants moved out due to COVID and they were able to find another tenant within a month without me losing rent income. I had a nightmare experience with Windermere in the past and this is much better and I recommend it.

Experiencia negativa: They were horrible to communicate with, for some reason she would only reply to my husband when I was the one messaging her. Also, the deposit was very high. And when we wanted to clean the carpets before we left they said we couldn’t, then they went and used all 1500 dollars just for that and we got nothing back. Me and my husband were not dirty. And when I confronted her about the place not being clean, and that they basically stole from us, she left me on seen. Now waiting to see if she will answer my husband like usual. i Highly DO Not recommend!!

Experiencia negativa: Dealing with Omni was the absolute worse experience I have ever had renting. Lacy is a nightmare to deal with. Upon moving in we noticed the thermostats did not work, which means if you turned it on to a temperature the apartment would just continue to heat and would never shut off. We put in a work order to have them fixed, not only did they not fix it but the maintenance man told my girlfriend to Google how heat works. Lacy then took it upon herself to come to the unit and turn them on to prove a point. Basically we had on off switches for thermostats, on top of that they charged us $55 for the maintenance response. Fast forward to month three of the lease, we paid rent on their website (the same site and card number that we had used the two months prior), Lacy calls us half way through the month to tell us that there was a $150 late fee for rent not being paid. Lacy could not give me a reason why it did not go through. She basically told me I had to pay $150 for a glitch in their system. After arguing with her for 20 minutes she finally told me to bring in a paper check that day only to wave the fee. We moved and are now seeing the charges for deposit. We were charged 17 hours of labor for the unit Cleanup which is ridiculous, the pictures she sent us of our "excessively dirty" were straight up laughable. It was just some sweeping that needed to be done. So that means we don't get a deposit back. Ridiculous. I am extremely happy to be done with this property management company. Anyone thinking of renting with them I would just say beware. Also, one of the 5 star rating is from a current employee, so that's misguiding and unprofessional.

Experiencia fantástica: Always friendly and helpful.

Experiencia negativa: I called OMNI to inquire about their properties and processes but Lacey was less than helpful. She seemed short and rude. No customer service whatsoever, straight to nonsense. I had to repeatedly rephrase the question for her to understand what I'm asking. I wanted to know more about OMNI minimum qualifications but got no where. We definitely did not hit it off, so I thought I should speak to someone else, but guess what? Lacey is the Property Manager, making her the face of the company. Not a good impression, so talking to someone else would do me no good. I told Lacey that we were not communicating effectively and therefore it's best to stop here. To her response; "okay and bye". There you have it, OMNI best!

Experiencia positiva: Haven't had to much interaction yet but all interaction so far have been wonderful. Friendly and helpful staff.

Experiencia fantástica: As property owners we are impressed with OMNI Property Management's top-notch professionalism and courtesy. We are also glad to know our tenants are receiving the same service.

Experiencia fantástica: Its been a pleasure working with Lacey at Omni Management. Its been a great experience. Thank you.....

Experiencia fantástica: Omni has a prompt and courteous dealing with property tenants. Lacey has gone the extra mile to resolve any outstanding issues.

Experiencia fantástica: Lacey has been wonderful, easy to reach and professional.

Experiencia fantástica: Omni property recently took over the management of my property in Bellingham and soon after my tenant of many years relocated for work. In less than 10 days Lacey had found me new and even better tenants and took care of all the details. Since I’m currently living 3 thousand miles away from this property it’s nice to know it’s in good hands and I don’t have to worry about anything. I look forward to a long and prosperous future with this company.

Experiencia fantástica: Working with Lacey at OMNI Property Management has been a delightful, stress free experience! She is professional, straightforward, and easy to communicate with. We look forward to working with her for many years to come and highly recommend OMNI Property Management.

Experiencia fantástica: Lacey is very professional and efficient. She gave us choices as a landlord that other property management companies did not. She listens to concerns and ideas, and she always responds promptly to questions and comments.

Experiencia positiva: Very Good Management Company. Always ready to address concerns and problems. Courteous, compassionate, wanting what's best for the renters and owners. Thank you.

Experiencia fantástica: We have had an excellent experience with Lacey at OMNI Property Management. She works well with renters and is very professional. from is! Bob and Susan

Experiencia fantástica: I have been very pleased with OMNI Property Management. They have been very easy to work with and responded to my requests almost immediately. I hope to continue with them for years to come.

Experiencia fantástica: Omni property management is awesome. Very easy to deal with and very professional. Always there to help. I would recommend them to anyone.