Service Plus Community Management

Experiencia fantástica: As a retired member of the property management community, I must confess that your professionalism, dedication and commitment to insuring your clients are well taken care of is outstanding. I would highly recommend that anybody looking for a management company, certainly contact you.

Experiencia negativa: They are supposed to be our Townhome HOA, but they don't follow any of the items on there website. Lived in our place almost 2 years and have yet to have a single meeting, let alone any of the services they are supposed to be responsible for. Very discouraged with the lack of communication that they provide.

Experiencia negativa: Zero Stars – Unprofessional, Dishonest, and Hostile Managing a property or a community requires transparency and integrity, but this company possesses neither. My experience with them has been an absolute nightmare. They do not communicate; they harass. They do not listen; they stonewall. The staff has been outright dishonest, making false claims and completely ignoring documented facts. It is bad-faith management and a severe liability to any community that hires them. If you are a homeowner, be prepared for zero accountability and complete hostility. If you are an HOA Board member looking to hire a management company, look elsewhere. This company does not protect community value; they terrorize the residents they are paid to serve. Avoid them at all costs

Experiencia fantástica: I recently had some issues with a noisy pump right next to my house and had great deal of problems getting help from the builder, city, landscape company, etc. to deal with it. I sent a request for help to Service Plus and they immediately had it checked out and determined that the pump was not running properly. I am very grateful for the help as it has greatly improved my family's enjoyment of our outdoor environment. Thank you!

Experiencia fantástica: Annette is the best so helpful !

Experiencia negativa: Completely rude interaction. Create an intake form if you want specific info up front. Asking an initial general question to inquire about something does not a require a rude response. Unacceptable.

Experiencia negativa: Incompetent at best.

Experiencia fantástica: Rick has been nothing but fantastic to work with. Rick is so prompt and clear with all communication about what’s happening in our community. Rick handles difficult situations with such grace and professionalism and always makes the homeowners feel heard. Rick is a huge asset to the service plus community management team.

Experiencia fantástica: I needed to reach out to my HOA but wasn't sure how to accomplish all I need to address. Luckily I had received a recent email from Service Plus Community Management and they sent me a long email in response covering all of my Questions and attaching instructions for accessing my account. Their response was swift. thorough, courteous, and very helpful! What a nice experience!

Experiencia fantástica: Exceptionally well staffed, great help, I have encountered some hard times and fell behind on my account, I have been coordinating with accounting and Elisa has gone out her way to assist me in setting up a payment plan to catch up on my fees. I highly appreciate and am grateful for this individual. Thank you Elisa for you help Happy holidays.

Experiencia fantástica: Monica has been exceptionally wonderful to deal with. She’s the best!

Experiencia negativa: I want to share Rick at service plus is very offensive to me and my family. I know this review is a bit late but I wanted to wait until my family home was sold so that he didn't try to pull some sneaky special late charge or fee assessment to our home. when I called this year to ask about whether the trash would be coming on the normal scheduled day after memorial day, he said that any any person with "half a brain" knows that trash companies do not work on that monday and that things get pushed out a day. I called a few days later to inform him the trash never got picked up and he told me that I should have called within 12 hours of me noticing the trash did not come. i then asked if we could request an extra pick up because trash was exceeding the top of the container and he said that he would put it on the agenda to discuss at the next quarterly meeting. he was very and ALWAYS undermines people. the final straw was when I asked about handicap accommodations as I was coming home from a stomach gastro surgery and needed a couple weeks for recovery. he commented on my medical situation and said that if I was of normal weight and healthy I wouldn't be in the boat I was in. he is quite rude and this company should take a note of his horrible behavior. dont recommend using servic eplus and especiall not Rick as a property manager.

Experiencia fantástica: HI I'VE DEALT WITH PROPERTY MANAGEMENT MANY TIMES OVER A LONG PERIOD OVER THE YEARS&DECADES I'VE NEVER CAME ACROSS ANYONE AS THOUGHTFUL AND CARING AS MONICA HAD A SITUATION GOING ON IN MY UNIT AND CONTACTED MONICA ..VIA EMAIL WITH ALL SHE HAD TO DO TO MANAGE PROPERTIES INCLUDING RED SKY SHE MADE TIME TO CONTACT ME I EXPAINED EVERTHING TO HER SHE WALKED ME THRU THE PROCESS BOUT THE REPAIRS IN MY ATTIC CEILING DOOR/FRAME WHO TO CONTACT AND I WAS NERVOUS TOO AND RE ASSURE ME THAT EVERYTHING BE ALRIGHT THE ATTIC DOOR AND FRAME GOT REPAIRED THRU MONICAS DELIGENCE AND MAKING FEEL LIKE THE THE LIITLE TRAIN THAT COULD I TRULY BELIEVE THAT IF SHE HAD A CHANCE SHE WOULD'VE LEFT HER OFFICE AND DO IT HERSELF MONICA IS A GREAT ASSET TO SERVICE PLUS MANAGEMENT SHE FELT MY CONCERNS AND IS A SINCERE PERSON WITH HEART &SHE CARES YOU ONLY MEET SO MANY PEOPLE LIKE HER IN A LIFE TIME ..PLEASE GIVE HER MY HIGHEST REGARDS

Experiencia negativa: We are homeowners in Country Club Reserve which is located on Cord Grass Dr & Douglas Rd. Our concern is the open area that is located right behind the houses that are on Cord Grass Drive. This open area is full of tumble weed and other debris that is a high potential of being a Fire Hazard. As per communication with the City of Fort Collins they notified me, “that area is also a Stormwater Management that belongs to the Country Club Reserve HOA”. This message was send to our HOA on May 2025. We still waiting!

Experiencia negativa: This HOA management company did a very poor job managing our community and we are so blessed to be done with them.

Experiencia fantástica: Got back to us promptly. Thank you!

Experiencia fantástica: Natasha is the best!

Experiencia fantástica: Everyone always so kind don't have anything negative to say if I could give more stars I would from the Touchton.

Experiencia fantástica: Responsive, proactive and advocates for their communities. The HOA space can be challenging especially when homeowners and board are unclear of the unique guidelines and responsibilities of their individual association.

Experiencia fantástica: The customer service people at Service Plus were very helpful to me when I was trying to use a Microsoft form on a Mac. I really appreciated their patience through several phone calls.

Experiencia negativa: They got so much bureaucracy in place that they can't even help with a simple noise complaint.

Experiencia negativa: Having the same exact experience with Rick the Community Manager. He hired a contractor for remodeling and directly after working on front door my door mysteriously doesn’t function correctly small fix right. Refusing to call me, refuses to come out managing the obvious email after emails just refusing. During the remodel process work trucks were parked in front of my garage so everyone parked in a visitor parking spot. He then sends out a violation notice letter to me during asphalt-heavy remodeling and painting project, where people scatter for any available parking. Anything and everything could have been avoided-managed, corrected and sorted out by good communication and being reasonable. I find it very rude to assume and blame everything on someone else. They promise Disney but you get Jurassic by avoiding assuming ducking and dogging behind a woman that should take his job. There are trucks parked incorrectly, per HOA guidelines any vehicle should be nose in when pointing it out nothing is ever done about it. He also declined hail repairs on my roof made us jump through hoops even had to pay a $1000 deductible that he said I can get back. The insurance which actually is the same then the hoa’s insurance company told me that the manager Rick refused mine but had to cover it due to severe hail damage. We all understand that there are two stories and different views and scenarios but we got about 80 reviews building a case of awareness. Still willing to work things out retaliatory responses and violations moving forward are inappropriate will have serious consequences. No need to reply publicly the owner should make changes and call me you have my address phone number

Experiencia negativa: Subject: Disappointing Experience with Service Plus Community Management – Chaparral Townhomes I am an owner at Chaparral Townhomes in Aurora, a community currently managed by Service Plus Community Management (SPCM). While I supported the recent HOA fee increase, understanding that the complex is in need of repairs and updating, I am disappointed in how a specific issue was handled. My unit was the first in the complex to receive new wood siding. Unfortunately, when construction began, the exterior hammering caused damage to the interior drywall—specifically, 6 to 7 noticeable holes along the nailing seam where the drywall and paint popped out. The damage was about the size of a 50-cent coin in several spots. On Wednesday, March 5, 2025, I met onsite with Rick Burton of SPCM and BJ, the siding contractor, to assess the damage. At that time, it was acknowledged that the interior damage was caused by the vendor. I agreed to waive any painting work and simply requested that the drywall holes be patched. This was mutually agreed upon during our meeting. The info was helpful as the vendor indicated they would use shorten nails to mitigate future damage However, after weeks with no follow-up, I reached out again. On May 8, 2025, Rick Burton responded and stated that I should “buy a can of spackle and fix it yourself,” dismissing any responsibility from the HOA—even though the damage was clearly the result of a vendor they hired. For an issue that might only cost a few dollars to repair, Service Plus Community Management chose to respond with a dismissive and unprofessional attitude. Rather than taking accountability and maintaining the trust of homeowners, they chose to deflect. It’s unfortunate that a management company overseeing a multi-unit community would take such a stance, especially when homeowners are trying to work cooperatively. My experience reflects a concerning lack of customer service and responsibility from SPCM.

Experiencia fantástica: I live in the Cobblestone Ranch neighborhood and submitted a design to my HOA for approval. My HOA is serviced by Service Plus Community Management. My design request was quickly approved! thank you SPCM!

Experiencia negativa: Absolutely useless. They take your money and follow through on nothing.

Experiencia fantástica: Natasha Henricks is the person called me back and she provides very professional service and presents very friendly attitude towards my questions!

Experiencia positiva: Office staff very responsive, follow up may need a little work

Experiencia negativa: Continue to refuse send out snowplow afrer major snowstorm, citing contract that doesnt exist ,

Experiencia negativa: Rude and always accusing community members of being in the wrong. They do not try to help with issues and always add more stress on the community. They don’t take emergency concerns seriously. I would never choose to be in contact with them.

Experiencia negativa: The snow removal process in the community needs improvement. The snow totals for the community were more than three inches (above the trigger depths) and no one came out to clear the snow. the dog poop is over flowing and was not emptied either. The dog poop trash is a constant problem in the community.

Experiencia negativa: I Don't consider a. Email reply simply stating my concern forwarded, as no real actions taken, simply implying my concern was forwarded to someone else because . It is no different then saying not my problem pass the buck.

Experiencia fantástica: Helpful and kind. Always responded in a timely manner.

Experiencia fantástica: Natasha H. is my agent and I must say - when dealing with an HOA - she actually is incredibly kind and helpful. I was flustered with my builders and miscommunications upon move in that they misconstrued from my HOA. after speaking with her directly - she truly is great at her job and has our interest at heart. THANK YOU NATASHA! She made me feel heard, calmed me down, and I can tell she cares about us and is great at her job.

Experiencia fantástica: Yadira Montelongo is awesome! She is quick to handle homeowners' concern's and is professional by following up on matters. She is an asset to Service Plus Community!

Experiencia fantástica: Super impressed with the responsiveness, thorough communication, and follow up

Experiencia negativa: this company represents my HOA and has been very unhelpful, fees have gone up over and over again ($275 in 2021/22, now well above $400, with an aim to increase again!) grounds, covenant "enforcement," and snow removal leave much to be desired. I have no idea what we as home owners are paying for. Hector takes the cake as the most rude, disrespectful and unprofessional person I have ever come across. rats were invading multiple garages, having nested in a pond in the community and they made me fight tooth and nail for help. I asked for help regarding a neighbor who allows there dog to use the bathroom all over their patio, which really affects the ability to enjoy my own especially on hot days, I got no help. new mailboxes were installed and keys were supposed to be handed out, no one was there at the time / place specified by service plus, they returned that weekend, likely due to so many complaints by so many homeowners and then gave me the wrong key, having to call me and catch me end of day to fix their mistake, when I gave feedback regarding my frustration in having left work early one day to get said key and no one from this company being there, only to have to wait until the weekend and was then given the wrong key, they told me someone from service plus had come back out "as a courtesy." never taking responsibility or aiming to improve. this company is a parasite. do not use them.

Experiencia fantástica: Very professional and responsive. Excellent communication and follow-up!

Experiencia fantástica: I have to share my experience with Wendy Larsen and her team at Service Plus Community Management. While working with a potential buyer of a property under SPCM, I needed quite a bit of information on the status of the property and projections for numerous items down the road. In my 25 years as a mortgage professional, I rarely if ever get the service I received from Wendy. She called me immediately upon receiving my email. She was forthcoming with the detailed history and and the near future of the property. In all of my years I have never met a property manager that I would consider to be as much as an asset as Wendy and her team. As a homeowner myself, with an HOA, I wish that we received the professionalism and DEDICATION, that Wendy's clients receive from her.

Experiencia fantástica: Natasha is really good on getting things done.

Experiencia fantástica: I have good time

Experiencia negativa: Probably one if the worst ran HOA' I've been involved with. I see issues around the neighborhood that are against HOA policies and never see anything done about them. But don't leave your trash can out too long or you'll get a notice of violation. What a joke.

Experiencia fantástica: Excellent Service and Care through an otherwise terrible sewage stoppage situation that lasted almost 3 days requiring all water and sewage to be cutoff for 6 buildings in Oak Park . Management provided Free Water for pickup AND those who were too elderly or disabled to get it, as soon as Management was notified, Quickly, Delivered the water! Email responses were also quick and sensitive with multiple updates throughout the days. Definitely 5 Star! Thank you!

Experiencia fantástica: Natasha provides outstanding assistance and direction whenever she works with the RR HOA Board members and/or homeowners.We are grateful for all of her hard work.

Experiencia negativa: First of all I've been dealing with my issue for a month now. And in my stupidity forgot to write the other persons name down. My faux pa! And then when I call in HECTOR answers and would not even listen to my request!!! Now I know why their ratings are so low. They absolutely have no concept of customer service! I couldn't get a word in edge wise without him talking over me and the whole reason I had to call AGAIN!!! Yes AGAIN!!! I've been plenty patient before but I just called multiple times and HECTOR who apparently has more power than the people who pays his checks always answered today and rude as I'll get out! But if there is anyone looking to buy or rent here, i would suggest otherwise because even the simplest job in customer service doesn't happen!!! I have worked in customer service for 30+ years but HECTOR thinks he is above and beyond!!! Trust me he IS ANYTHING BUT a customer representative. I asked for the corporate number and he refused to give it to me!!! So again now I know why they only have 2 stars!!! I will be calling the BBA immediately! Customer service is not that hard but these kids think they can curse at you and not do their job, which is CUSTOMER SERVICE!!! It's ridiculous!

Experiencia fantástica: I needed my fence repaired and they had someone out the next day. The workers did a great job as well. Thanks so much.

Experiencia negativa: Regarding Oak Park, there were several inquiries to Service Plus. First, submitting a design to replace two windows, still being reviewed. Second, trying to get a key for a storage unit, no call backs. Third, identifying an inoperable sensor light in stairwell, not yet completed and fourth, asking the procedure for how to cut off the water for a valve replacement, which was not addressed. So far, very poor customer service from Service Plus for the Oak Park Condominium.

Experiencia fantástica: Very professional , friendly and helpful . Their approval to my architectural request was swift.

Experiencia fantástica: Very quick, detailed responce on each email. Thank you!

Experiencia fantástica: Great communication, they respond quick all our questions and concerns.

Experiencia negativa: These people lie like rugs they have bad bookkeeping and they'll take you to court for no reason and use your HOA money to pay for it if I could give zero Stars I would

Experiencia negativa: Hansen Ranch Homeowners in my opinion are coming across as heavy handed They spend our money driving around taking photos of anyone who leaves there garbage cans by their garage or gate. Apparently this is a violation of their covenant Then they spend additional money on a certified mail, and it comes across like “ Big Brother “. Obviously they need some education on good v bad PR. I have mentioned to them several times that our money would be better spent ploughing our streets in winter rather than this nit picking nonsense

Experiencia negativa: They managed to NOT contact me for over 6 months after my new house was completed. Now they say I owe$1600. Nobody called when it was one month behind... they wait until 1/1 to tell me I owe over$1400. Terrible.

Experiencia negativa: Todd and company seemed nice enough at the beginning but things changed after a few months. We went thru 5 or 6 different managers for our property in the one year we were with them. Natasha was an All Star but everyone and everything else about this company is a fraud. Update! They decided not to pay any bills for the community since we said we weren’t renewing the months of November and December so we’re behind on payments! They had no issue taking out of HOA payments tho. What an absolute joke of a company these people are running. No professionalism, no one wants to work for them. I hope they fold soon because they are doing more harm than good. Stay away!!!

Experiencia negativa: Worst company to work with. They never get work orders done, and when they do they send unqualified people to do the job. Service plus will nickel and dime you for even calling/email them to submit a work order. They also gave themselves the ability to sign off on invoices so they could give themselves raises. Do not hire them to manage your property.

Experiencia negativa: I'd give a zer0 if I could. HOAs and their management companies are a scam in my view. -Work orders go ignored for months or years then are cancelled or marked as complete even if the work was never done. -Made unauthorized auto-drafts from my bank account when they overcharged me 3 months in a row then refused to take accountability, only apologizing "for the confusion." -Failed to notify my lender's title company of an assessment so I was forced to pay thousands out of pocket for damage to the community that occurred under the previous home owner.

Experiencia negativa: Imagine a property management company that requests homeowners to minimize service requests or to tell them that flooding issues in their homes from loose siding that has not been repaired are the responsibility of the homeowner.

Experiencia fantástica: They were the management company for Oak Park Condos in Denver and I was an owner for many years. I always found them to be very responsive and professional. Their website is easy to navigate and use. I have no complaints. Even during a weekend emergency with the water, the maintenance person showed up right away and took care of the problem. Even helped me install the shower faucet.

Experiencia negativa: This review is regarding Service Plus Community Management at Village at City Center. FOR MONTHS I've been emailing back and forth about abandon cars in the guest parking lot as well as residents and their improperly parked cars. Cars are either parked in front of their garages, blocking traffic, or parked in front of signs that say "NO PARKING FIRE LANE". I will typically get a response via email saying, we've notified the community manager and they will be out to take care of the issue. Since October 22 the issue has only become worse and worse with management doing NOTHING to solve the problem.

Experiencia fantástica: Our community has gone through a few property managers and we have learned that you can't make everyone happy all the time but there are some things you can and should get: Proactive communication, wise spending (saving money) and empathy. Service Plus delivers on all of these factors and Todd, Lori and their property managers do it with professionalism and skill. If you are looking for quality property management you should call them.

Experiencia negativa: Harassment

Experiencia negativa: HOA makes up charges doesn't notify of of charges so the charge late fees and never returns calls or emails, I sold my place just to leave their managment, for real sold just to leave them! Beware worst service ever.

Experiencia negativa: These people are the worst I've been trying to get a simple sinkhole fixed in front of my place for 7 months now. No one responds no one cares no one puts into work order. Not to mention what you're doing is illegal not holding HOA meetings. I'm going to the Better Business Bureau.

Experiencia negativa: I WAS on auto pay but closed the attached bank account. I pay from a different account and haven't missed a payment so owe NO money. They keep trying to take money from my closed account but since I don't owe them anything, they just bill me for a "bounced check" kind of fee. No response to emails. They don't pick up when I call during business hrs. They don't return voicemails. I'm going to be requesting that my HOA change companies. This is about the 5th problem I have had with these people. Additionally, we used them at my previous home/HOA and they were equally awful so I have a few yrs of negative experience and no positive experience.

Experiencia fantástica: The Service Plus team is a great asset to any community. They understand customer service, building community and helping Boards make the best decisions for their communities.

Experiencia fantástica: Great company! Todd and Lori are the best.

Experiencia negativa: TERRIBLE! The community is dilapidated. They had laundromat down for 4 months and refuse to compensate for that when that is part of their responsibility. Always making excuses instead of producing results. Worst customer service ever!

Experiencia negativa: Towed my car with no warning from my neighborhood where I pay to live. They have the audacity to tell me where to park when they can’t even maintain the grass. Worst management company ever. They are not here for the collective good. They’re here to harass people and make money doing it.

Experiencia negativa: When you call the office they do not have good customer service they are really rude and they are over charging with unreasonable fees and loss most of my payments from this year

Experiencia negativa: An HOA is designed to look out for the greater good of the neighborhood, not to harass and make people feel unsafe. I am constantly watched and gets harassed with violation letters and fines. This company is the worst management company I ever dealt with .They have caused too much stress in my life. Please stay away from them !

Experiencia negativa: Does not complete the task outlined in our agreement and maintenance repairs however they deem it necessary to increase the monthly dues . Constantly gets harassed with letters and high fines .

Experiencia negativa: I just got a letter from a law firm saying I owe 3200 to the hoa w late fees and lawyer fees and HOA expenses. I set up automatic payments online for the hoa and aparently something didnt work so they haven't got my payments but I have never once received a letter or an email requesting payment so I had no idea. I am really disappointed w the company and don't think they do a good job. They also spend money on unnecessary projects around the community. Insurance denied a claim for roof repairs due to hail which probably means that it didn't need it but they did it anyway and charged each household 2 thousand dollars. Really unnecessary. Just overall they are wreckless spenders

Experiencia negativa: Terrible management! My rental lost hot water for 2 days and when I conveyed to management the validation for compensation, they argued that they would not do the right thing and would not take care of the clients who pay for hot water, instead ignore the very people that pay their wage. Send the manager to business/management classes so she can be an asset and not a negative dictator

Experiencia fantástica: They are providing timely repairs that a newer community would not think of needing. I like that they say they want to build a relationship with us.

Experiencia fantástica: I have dealt with a number of community management organizations over the years and this, by far, is the best I have ever experienced. Stephanie is our community manager she continues to focus on improving the complex and making it a nicer and safer. She also has a long-term view of our complex which means making sure we are building the reserve funds and doing schedule the big project effectively. As an investor, I am very interested in both and appreciate everything they do. I also hear from my tenants that they appreciate what has been going on since Service Plus took over. On a side note, I find that Service Plus and Stephanie get back to me with 24 hours on any question and concern. They are also 100% honest with both good and bad news (this is unique). I highly recommend Service Plus.

Experiencia negativa: They refuse to answer calls and don't return calls. I have lived 20 years. Worst company ever.

Experiencia fantástica: They have helped with improvements in many different areas. From collections, upholding our bylaws and keeping financials transparent to the Board in a way we can see where every penny goes. This has been a struggle for many of our old Property Management Companies to keep up with our large community.

Experiencia fantástica: The management company my community had before Service Plus took an excruciatingly long time for everything! The difference when Service Plus took over is night and day! They've been extremely helpful getting my community back on track towards resolving our many issues that require a great deal of time, care, and attention. A very helpful management company that isn't breaking our bank!

Experiencia negativa: Somehow.... They CAN NOT seem to remember to send email NOTIFICATIONS that the WATER will be OFF!!!! This makes the SECOND DAY (in a row) and we ONLY RECEIVED a notification because we emailed them & inquired!! The email stated that the water would be back on @830p... this wasn't true! 130a... that's when the water was turned on! NEGATIVE STARS! I guess, if it doesn't affect you....

Experiencia fantástica: I am a vendor for Service Plus and would like to say that they are one of my favorite management companies to work with. The work order process is simple and their payment turn around is excellent. Todd reached out to us over the winter to help design service specifications to send out to pool vendors for bidding purposes. It is so important to have expectations outlined clearly. He took our suggestions well and our dialogue has always been that of utmost respect. Today I witnessed the other side of Service Plus' commitment- that to their residents. I needed to meet with the staff briefly on site at a community. There were a couple of other vendors and a resident waiting before me. The resident was an elderly man. Todd dealt with him with compassion, respect, and SERVICE. It actually really touched my heart. I highly recommend Service Plus to communities looking for organized, professional, problem solving, and caring managers who understand what it takes to run large communities and still take time for the people in them.

Experiencia fantástica: We moved from our former management company after 45 years to Service Plus. In the time we have been with them, the entire team at Service Plus Community Management has been nothing but professional. Since Feb 2018 when our property started with them, we have been able to address many deferred maintenance items and have watched our property values increase significantly (much more than other developments in our area). Work orders have been addressed in a timely manner and if there are issues with a vendor, they have supported the board of directors and the community to get things resolved. Our board and our community members are extremely happy with the change.

Experiencia fantástica: Our townhome HOA has found Service Plus to be extremely helpful and responsive managers. They provide excellent advice and are consistently available to answer our questions and needs.

Experiencia fantástica: Service Plus is the most knowledgeable and attentive management company our HOA has ever been associated with. Highly recommend.

Experiencia fantástica: Obviously one of these reviewers must have some sort of axe to grind. Our Town home association has benefited tremendously from Service Plus. Todd is extremely knowledgeable, professional and responsive to all of our needs. I would highly recommend Service Plus to any organization.

Experiencia negativa: Worst business ever. It has been 3 months and they still can't get a fire extinguisher put outside my condo. The only thing that they do quickly is send out violation letters. Do not let these people manage your property. They are very rude and rarely return phone calls. Would give less than 1 star if possible.