NM Residential

Experiencia negativa: Buyer beware this company has withheld payment to a vendor for no reason. I would not extend them any credit terms.

Experiencia negativa: Recently moved out of Marden Ridge "luxury" apartments. I received my last statement via email stating the refund amount myself and wife would be receiving but have yet to receive any checks. I have called Marden ridge several times no one EVER answers the phone or respond back to emails. I have stopped by and Maria the property manager was not available to assist and the new person at the desk couldn't help. I had to leave my number to be called back. Maria called me back and asked me to resend the statement to Marden ridge email again and she would call me back with an update. Never received that call. I again called Marden ridge but no answer AT ALL. The fact that I have to chase employees down for money I am entitled to is absurd. Communication is so simple!!! NM RESIDENTIAL something needs to be done and fast! I will not let this go! I will be back on the property and this time I won't be nice about it.

Experiencia negativa: DO NOT RENT from this company. They are fraudulent. After 15 months residing at Ayra at Windermere and witnessing so many issues and problems at this 55+ complex, we moved out at lease end in Aug 2025. Contrary to Florida Law, it took 30 days for our security deposit (one month rent) to be returned to us and only after many phone calls and emails to Dania, the Director of Housing demanding our money. Then their check was returned to our bank NSF. In Florida, state law requires all security deposits to be held in trust in a Florida Banking Institution but yet check came from head office in Ohio. This is totally fraudulent on their part and they will never return your phone calls!! Again, Do Not Rent from them!! Update: Thank you for your reply but please get the story straight!! Your original check was returned to our bank as NSF (we have all the proof) so please don’t act like this was no fault of yours!! Again, knowing everything that we and other Arya at Windermere went through was totally unacceptable for a 55+ community!!

Experiencia negativa: I moved out of Vale East Student Living more than a month ago and I received the last statement saying that I would get my full security deposit back. However, I have not received it yet. I have called various times and no one has answered. I also sent an email which has not been replied. This is illegal.

Experiencia fantástica: We want to take a moment to recognize how special it is to be part of this community. Not only do we enjoy a clean, safe, and well-maintained environment, but we’re also lucky to have a team of employees who truly care about every detail. From the maintenance staff who are always ready to help, to the administrative team who work with kindness and a smile — everyone goes above and beyond to make sure each resident feels welcome, heard, and valued. Thank you for making this place more than just a physical space — a true family where respect, cooperation, and a sense of belonging thrive. Let’s keep building a place where we all feel at home!

Experiencia negativa: If incompetence was an Olympic sport, Michael Niederst would take gold. NM Residential is a masterclass in disappointment. Do yourself a favor: avoid this circus and go with a reputable company that actually knows what they’re doing.

Experiencia negativa: Tiffany at maitland west does not answer there phone calls nor emails. Corporate doesn’t call you back or emails. Doesn’t get worst than The Nolen added there own utility charge to your ledger after the last day to pay rent is on the 4th. I work in property management myself and know what customer service is.

Experiencia negativa: This place I have gone down since I moved here. They let any body work and moved here. And new property manager Cayla has no customer service, lack of empathy and community. She refuse to get me corporate information for me to be able to make them aware of the situation, because she is not doing her job to solve the problem. Its so sad they “are the nicest” staff until a problem emerge. But they just want to get paid. Also complaining about Christmas Decoration, where its border line discrimination about my religion and culture. I feel discriminated, targeted and not welcome at my own “home” community because of the property manager.

Experiencia negativa: Summer Lake at Lake Apopka If you're considering moving into this community, I strongly recommend you rethink your decision. Although the property itself is visually appealing and offers a luxurious living experience, the management and maintenance services are severely lacking. Having been a resident here for seven months, my experience has been far from satisfactory. Upon my move-in, I found the apartment to be dirty. I promptly reported the issue to management, but neither an apology nor any corrective action was offered. The common areas, such as hallways, stairwells, walls, and floors, are persistently unclean. Trash is frequently left scattered, and spills are left unattended. The elevator regularly smells of marijuana or wet dogs and is poorly maintained. Additionally, the walls are covered in dust, cobwebs, and even spider eggs. Despite multiple reports regarding these concerns, the property management team—including the property manager and leasing office staff—continually assures me that the issues will be addressed, yet no meaningful action has been taken. I also requested pest control services, but despite being told on two occasions that the service had been completed, no pest control technician ever visited my apartment. Furthermore, the utility costs for electricity and water are excessively high and have consistently increased each month. This complex is advertised as a gated community, yet on August 28, 2024, a lightning strike damaged the gate system. Since then, the gates to the pool and other amenities have only been operational during business hours, with no access on Sundays. I contacted the office several times for updates on the repair, but the property manager repeatedly told me that parts were backordered or that the repair company was understaffed and fully booked. When I pointed out that other companies could handle the repair, I received no further response. After months of vague updates, I was finally informed by the property manager, Jeannete, that the gates would not be repaired at this time. This lack of transparency and honesty was incredibly frustrating, and it became clear that management was not prioritizing the safety and security of the community. As a result, the community has become vulnerable to incidents of vandalism, theft, and police interventions due to the open gates. Despite these security concerns, the property manager claims that residents are only paying for the apartment itself, not for the amenities or their upkeep. This raises serious questions about the overall value of living in this community. Since the gate system was damaged, residents have been unable to access the pool freely. If we wish to use the pool, we must go through the office during business hours, and it is completely inaccessible on Sundays. In summary, my experience with this community has been extremely disappointing. The lack of professionalism, poor management, and failure to address maintenance issues make this a place I cannot recommend. I strongly encourage prospective residents to carefully weigh these factors before deciding to move here.

Experiencia negativa: Update: Also, They charged us for my girlfriend emotional support animal and we never saw that money again when they said it would be refunded seeing as how it was illegal for them to charge us. We have the bank statement and the total matching the bank statement with the pet fee they charged us and ANGELA is saying she doesn’t see a thing and won’t refund us back even after being the one who said it was applied to whatever we owed for our last apartment with them… never received a receipt of anything and she’s saying she doesn’t know recall because she talks to about 20 people a day. GIVE US OUR MONEY BACK! Review from The Nolen as you guys own it and all the residents I’ve talked to are not happy and are talked down to by the staff you’ve hired. Heard Nm residential are building more buildings. Hope they aren’t a train wreck like the Nolen is. “Do not recommend living here. The fact that this place calls themselves luxury apartments is an absolute joke. No parking so my girlfriend is getting catcalled by homeless and randoms on the street walking to and from her car far. She now has to carry her taser every where. Constant construction going on and we can hear them outside of our bedroom window. Bedroom window has water coming in every time it rains hard out, so probably has mold that we are breathing in and living in. Asked one of the maintenance guys to check it out while he was here fixing something else, and he looked at it and said he would be back- never came back. We are getting charged twice on trash and $40 on internet that does not work so had to buy our own while still paying for theirs. The gates are broken and has never been closed and we’ve been here for a year and a half- a lot of outsiders use our pool and gym. Our freezer has been “cleaned” out twice and still has maggot eggs in it coming out with the ice- something dead in it? Constant lizards and insects coming inside, probably from the bedroom window. Our upstairs neighbors are having the same issues and when they asked them why they were charged double on some things Angela said she didn’t know. They pulled up their signed leasing contranct and showed her what they are supposed to be paying and she told them it was a typo. Our next door neighbor moved out from all the construction and other issues and he said he was here for quite some time before hand. When you go to them with your complaints so they can make things right, they are not nice to you anymore. Try to stay away from this place as it is nothing but a headache and you will feel like your money is going to waste.”

Experiencia fantástica: Actualmente trabajo y vivo en la misma propiedad y estoy bien agradecido por su buen trato

Experiencia fantástica: Excelente lugar para residir , excelente atención y servicio , ya tengo tres años en esta residencia y me parece más de 5

Experiencia fantástica: Excelente propiedad!

Experiencia fantástica: Excelente propiedad!

Experiencia fantástica: I have been a resident at The Nolen, NM Residential property since 2021. I have loved living here and being so close to the beach. The staff has been amazing the whole time. I moved from out of state and was very nervous to make a state change. I wad asked to apply for the Manager position from the previous Manager as I had construction experience. I was hired as the Property Manager in August of 2023. One of the main reasons I accepted the position was because I loved the community and the staff. NM Residential is a great company to work for and I am super excited for the future and to learn and grow with them for a long time in the future. Great company thank you for all you do!

Experiencia negativa: I’ve been living at The Nolen for about 4 months and have no good things to say about it at all. It’s build very poorly. Cabinets and drawers don’t match up so it’s hard to open and close some of them and the walls are so thin you can hear everything. My boyfriend and I can even hear the construction being worked on outside around the corner by them throughout the day. We have no hot water so we’ve been showering in cold and our neighbors said they have had the same issue. We have also been charged double on a bunch of things during this bill and when waiting to have time to ask them to fix it, they went ahead and sent a notice to us for our rent being 2 days late. 2 days late!! There’s no parking and the staff are so extremely rude, they don’t care about their residents and we will not be renewing with them. We may even find elsewhere sooner. Our appliances have been falling apart since move in day.Last but not least our upstairs neighbor has no respect for us below we’ve complained multiple times and the complex keeps giving her chances on chances and only giving her warnings we’re fed up and cannot wait for this lease to be over.

Experiencia negativa: Only been at the Nolan apartments in Clearwater for a couple weeks. Due to a family problem the management got involved…..For being loud; however, after talking to the neighbors and experiencing the same thing going on with other neighbors, we feel like we are being "targeted" only because one of the people who work at the front office works above us (we often hear hear her conversations through the thin walls as well. We were told one of the people on the lease must leave. We decided the person who must leave. The person left asap. We get a call saying our lease will be terminated (we were lied too). However, we are not the problem. We found some neighbors who constantly smoke pot in the buildings, smoke in the elevators and some teenage girls who constantly throw large gatherings. The only goods thing about this place has been the maintenance. The worst part about living here is being followed by management and spied on. I would constantly have management follow me and watch me while l'm going back and fourth from my room. One night one lady from management followed me down the hallway. I have lived in apartments my whole life and never been treated this bad by management. You want my advice? Spend a couple dollars extra and move down the street to 1100 Apex. Giving this place two stars cause the maintenance crew deserves some good credit. Honestly if you want to talk one on one about living here before signing a lease. If you reply to this or able to find a way to contact me, l'll tell you all about it. Send me a message and l'll send you my number and give me a call

Experiencia fantástica: Excelente servicio y Maria Soto excelente trabajadora, siempre dispuesta a servir y ayudar en todo con respecto a su trabajo y mas.

Experiencia fantástica: I have lived at the Tiffany Maitland West in Orlando for over a year and Savannah has been extremely helpful with the leasing process and quick to respond to questions and makes sure all of the residents feel at home. The property is clean and rest of the staff is wonderful.

Experiencia fantástica: This is my 3 year living in Tifanni at Maitland, my experience has been excellent, especially the attention of Maria Andreina, every time I have had a problem, she has been very diligent and solves at the moment! The staff is always very cordial!

Experiencia fantástica: I had an excellent experience. Visit these residences, it is beautiful, clean and their staff are always ready to help and answer all your questions. Especially Maria Soto, Thank you for your hospitality.

Experiencia fantástica: Tiffany at Mailand West has a great location and staff, particularly Maria who has been an absolute pleasure to work with.

Experiencia fantástica: Muy satisfechos con la ayuda y atención que nos brindó Maria Andreina

Experiencia fantástica: I had the best experience coming in looking at an apartment Savannah was so helpful and broke down everything step by step and answered all my questions I had perfectly.

Experiencia fantástica: Amazing place to stay, really good management specially Maria Soto, she was really sweet and helpful

Experiencia fantástica: The Tiffany is a great location! Lots of restaurants around and easy access to the 429. The pool is awesome! Savannah in the office was the best from the start. Answered all my questions in a timely manner and made sure the process was easy

Experiencia fantástica: I love the atmosphere and the people are genuine and sweet! Always accommodating

Experiencia fantástica: Very helpful staff and very beautiful apartments

Experiencia fantástica: The best customer service I’ve ever experienced. Great people all around!

Experiencia fantástica: MARIA SOTO is an excellent member of the staff since she is very sweet, intelligent and takes the time to do her job well, both giving tours and customer service, I really say that my experience was very pleasant, she explains everything in detail . In addition, the NM RESIDENCIAL administration team is first-rate dedicated to its residents and committed to service in a warm and beautiful environment to be in. THANK YOU!!

Experiencia fantástica: Wonderful experience, great people!

Experiencia negativa: I recently relocated from CA to The Nolen in Clearwater in September. First impressions of communication with my leasing agent Jessie was very tedious as he would answer my questions with short response so it was difficult to understand what to expect when moving. I obviously wanted to know all the details since this is such a big move, but I soon would understand my leasing agent could care less about the prospective tenants moving in. My move in experience was a literal nightmare. The leasing agent told me he was busy & couldn't help me when I simply told him I would be arriving to the nolen 15 minutes earlier than my scheduled move in! Like seriously a professional would be happy to assist & knock things out early considering its only a few minutes early. Then when I did get there, he was completely DISORGANIZED! He didn't have anything ready, was scrambling to find my papers, yet in the midst of all that he thought it was appropriate to pour himself a cup of coffee! Unbelievably unprofessional. His overall attitude was very dull & rude, once I signed everything & had a headache from having to deal with him. He DIDNT EVEN gave me a tour of the complex on my move in date & he didn't even SHOW ME WHERE MY APARTMENT WAS! I asked him if he could walk me to where my apartment was because I literally had never been there & how am I supposed to know which building I am in or where to find my apartment. He then proceeds to say "No, I cant help you I'm busy now". I looked at him bewildered! Isn't that your JOB!? How am I supposed to know where I live or where the mailbox, gym, pool are sir? Thankfully, A very nice gentleman who was a tenant came in (Aubrey, if I'm remembering his name correctly) & said he could walk me to my room & help with my bag. If it wasn't for this nice man I would've NEVER found my apartment room because my particular apartment is around a corner that's somewhat hidden. Now that i've lived here for a few months I see the rest of the staff is just as incompetent as the first person I encountered. They never answer the phone & are always rude & unprofessional when you do finally get ahold of them. I think this apartment would be great because the building & complex is nice & maintenance is always helpful. Other than that they need to fire all the leasing staff ASAP! I already submitted a complaint to the property MGMT company & no response so now I am here writing a review hopefully they take into consideration now.

Experiencia negativa: Staying at the Nolen in Clearwater Florida. I will start by saying the staff are absolutely wonderful, great people. Corporate, not so much. The place we were offered was not livable for us in our current situation. We were not given a tour before signing due to being so late driving down (not the leasing offices fault). Once we walked in we quickly realized it wasn’t going to work, although everyone was already out of the office by that time. We asked for a full refund, and they wouldn’t refund us, even though we hadn’t moved in and had just signed. They instead offered us a much better unit that we compromised on. Now the fun starts, we get here after having to stay in a hotel due to not having anywhere else to go, and corporate would not reimburse for the hotel, even though we had no choice for that first night, and compromised with them. After being here a month we charge an outrageous $40 a month for very slow shared internet, barely loads a video, therefore won’t work for my remote zoom based work. Internet has been down for two weeks now, and there is no sign that it is being fixed today. Guess we will wait over the weekend and check back in next week. What’s terrible about this is I could get my own internet from spectrum for the same price and never have issues. There have been other issues we have had, but I will not go into those at this time. I hate to leave a negative review despite the great people who work there, so I will edit this if issues are appropriately resolved. Although as of now we are just excited to find somewhere else to live!

Experiencia negativa: I’m not one to write a review but it has gotten to the point I can’t take it anymore. I can’t reach one single person that can be nice at Venice Isles. I would like to speak to someone higher because they’re seriously a joke. Why should I have to hear from another property that the people at Venice Isles are being very rude. Very unprofessional, quite embarrassing actually. Communication is very poor. Nobody is nice. They refuse to talk to you, let alone a manager refusing to talk to another management team? We have had a lot of issues in the year and half we’ve lived there. I was assaulted by a contractor who created a FAKE work order, Thanks to the leasing manager at the time, who jumped on it right away and fired the contractor. THEN we had an over charge on our rent and we were told it will be fixed, til the day rent was due, we were also told don’t worry about a late fee. Following business day, they slapped an eviction notice on the door. Something has seriously got to be done.

Experiencia negativa: I didn't want to do this but I have no other choice because it seems that every time I call management the same thing is being said. "I feel for you, we understand" but do you really? I've asked for corporates number with no response multiple times. I have been patient and mostly understanding but between my wifi going out for 9 consecutive days, for the second time, well as my AC. I just can't seem to get through to anyone. First and foremost it is 90- 100 degrees outside and with not having air conditioning for SEVEN days I had no other choice but to leave my home and stay in a hotel. Each time I wrote or called maintenance they came out to "fix" the problem only for my AC to turn back off an hour later. Never once was there any communication about what the problem was, if they had ordered a part to fix the problem or if anyone even was concerned that it was happening. I had to call and ask for updates each and every day until the problem was fixed. After the problem was fixed I called to see about having a prorated rent for the 7 days I wasn't able to occupy my home, not the mention pay out of my own pocket to stay somewhere else. All that was said was "corporate isn't gonna do that, our hands are tied here." Fast forward two weeks later, My wifi (that I pay for through my lease package) goes out. I work from home so this is my livelihood. I first call the company who The Nolen's wifi is through & they tell me they're not sure whats happening but they'll have their supervisor take a look and give me a call back. Well that never happened, so I called management. Yet again all their response was "Our hands are tied we understand, my wife works from home we're sorry." So now not only did I just pay for an extra expense this month but now I'm taking time out of each of my days to go find somewhere to sit for hours on end to work. I called one more time and asked if there was any way that their wifi package could be taken off my lease so I could buy another plan through a company who is willing to provide the service I'm paying for and yet again managements response was "my hands are tied we understand but there's nothing we can do corporate won't allow that." Let me get this right, I'm paying for a house with no wifi, and no air conditioning?? Not only have I given a good word to two different parties about moving here, that I regret, but I'm regretting moving here myself. Save your money, look else where. They only care until you sign that lease.

Experiencia negativa: This property management company is a joke they are beyond unprofessional they talk to their residents very disrespectfully and dare you to defend your self or have anything to say back. For an example I live at the Tiffany at Maitland West community they must do a quarterly audit on renter insurance verification I can’t understand why I’ve been living here for over a year and every time they do this audit I am sent an email saying that I am going to be charge for renters insurance on my invoice due to me “not” having a policy I’ve had my own renters insurance since day one and I have sent the documentation to them serval times including when I originally moved in why wasn't my file ever updated? This management company Will give you a great rate to get you in as a new tenant but then take advantage of you by increasing fees and charges throughout your lease term when I questioned why am I being charged for renters insurance when I verified it serval times the property manager got very testy with me and spoke with me as if I was a child her veins were literally popping out of her neck. I told her not to speak to me that way very sternly matching her energy and then she threaten to call the police because I am African-American male who literally was calm she came at me hostile and then threaten my life by threatening to call the police!? For NOTHING I simply asked a question of did she receive my email of my policy and was my file updated this time. Do yourself a favor and do not rent an apartment at this management company they are terrible and they don’t keep the property clean only when corporate is coming to visit they clean the place.

Experiencia positiva: I have lived at The Nolen for five years. The pool chairs are all broken. The door to Building C doesn’t lock automatically which is a major security issue. The hallway carpets are filthy & need to be shampooed. The plus is I like my apartment. I was going to renew my lease. This morning I found out my rent would be increased $500.00 monthly. No notice was given. I now have to scramble to find another place & move by end of June. Good luck with the new tenants, NM Residential. “A bird in hand is worth two in the bush” I

Experiencia negativa: Literal worst office staff I've ever seen at The Nolen. It's no wonder The Nolen is going down hill with leadership that can't convince their employees to answer the phone and when you do go to the office you over hear the office staff insulting tenants in spanish.

Experiencia fantástica: Elma Huff is an excellent staff member that I’ve come across, as she is very sweet and takes the time to do her job right as I’ve noticed when I’m at the gym 24/7. Safe to say that we are in good hands over at vale east because of people like her and overall impressed!

Experiencia fantástica: Their staff have made sure everything is neat,orderly, clean, and up to code. Especially Elma Huff and zoraida Fitzgerald as they go beyond the expectations of their job as Housekeeping

Experiencia negativa: NM Residential has extremely horrible management and they do not treat their customers or employees fairly!!

Experiencia negativa: The staff at the Nolen in Clearwater is awesome despite being hampered by the incompetence at the corporate level.

Experiencia fantástica: Such a great place to live. Close to downtown's Cleveland District and easy access to Clearwater Beach. The Nolen is also a great place to work.

Experiencia negativa: Long story short, I’ve been dwelling at Rockside place since 7/16/20, and it’s been HELL here the building my belongs are in is 6050 now Our apartment 104 has been flooded twice and the second time we lost close to $2000 in damage from our shoes to furniture, and when the insurance company talked to the Spanish lady in the office she lied and said it was the weather so We didn’t get reimbursement for any of our lost belonging, so they move us to the second floor the second week up here I was cleaning and when I turned the vacuum cleaner on smoke came from the Circuit breaker it smelt like burning rubber so I unplugged the cleaner, called the emergency number well the guy that came out know absolutely nothing about electrical he said it himself so I call the electric company myself they came and said one of the Circuit breakers burnt out, I passed the message to maintance they said it was fixed, but a week later the same thing happened again, and up here it sounds like a freight train going through all day and all night and they say it’s the furnace, if so fix it or replace it, And don’t try to call the office’s of either Rockside Place or NM Residental because neither company answers the phone, but if you a day late on rent trust and believe you got an eviction notice in your door or laying on the floor, I’m writing this review to prepare everyone for what they walking into living at Rockside place 6050 don’t take any of the apartments on the first floor they flood with every rain but the city said it’s not coming from the street it’s inside the building how I know because I did my own investigation by simply calling the water company.

Experiencia fantástica: I have lived here now for about 3 months. Dahalia and Stephanie made my moving experience very pleasant. The new manager Michelle and is very nice and on top of things. I see her in the early morning in the office and walking around outside and down the hallways. She always greets me and asks how I'm doing and/or hows things in in my apartment. They are all very professional.

Experiencia negativa: If this company advertises a “luxury lifestyle “ they should fire people with good customer service skills. At the end of the day, residents pay their salaries. Stephany and Michelle who currently work at Tiffany at Maitland West have no customer service skills What so ever. I called on Monday and spoke to Michelle about my Spectrum box which I left inside the apartment when I moved out because during the time I lived there they changed policies and spectrum charges were charged included in the rent, so I thought we needed ro leave the box there. No one called us to let us know we needed to pick it up. 8 months later Spectrum calls us asking for this box. I called the office at Maitland West and Michelle answered and said she would check and call me back the next day in the morning. She never called me back i called her on Tuesday afternoon, she was not there. Someone took the message. Very rude by the way, she started giving me a lecture of how I was supposed to return the box...I had stop her and say excuse me I am Calling Michelle because she said she would check for me and call me back and she never returned my call. So she took my info and said she would give her the message. I waited until Thursday for a call back so then I drove to Maitland (35 minute drive) and when I got there Stephany without even checking or nothing said...all apartments are empty when we do a walk thru with a new tenants and so the person who cleaned or the painters might of taken it. I said..oh really? The office does not have the courtesy to call the former tenant and let them know I mean, this is a person who lived here for a year paid rent and by the way it’s a box the office knows tenants would be charged for it. She goes: yeah! Plus it was under a different management back then. Which makes no sense trying to blame previous managment when she was also working there back then. Today, Stephany calls me to tell me the new tenant said there was no box..I go no worries, after I left the office and you did nothing I went and knocked on the apartment door and left a note so the new tenant texted me this morning. I go, why did Michelle never returned my call? She goes I can put you thru her and she connected me. Michelle said the same thing and my question to her was...how come you couldn’t call me back to let me know this? I had to drive all the way there to try and resolve the issue my self. None of you did nothing to at least help me find out if someone left had picked up the box and left it in the office or what ever the case might be. My complaint is that there are a bunch of girls there and they don’t call tenants back, they don’t really care about tenants once they sign the lease. I had to wait 1 month and a half to get moved from one storage unit to a smaller one because the office lost the keys and they wouldn’t even bother to call me and let me know. I got locked out of the apartment and I spoke to maintenance they said They would go and help and they never didI I had to wait till 9pm that my husband got home to get in. The deposit...they toon like 4 or 5 weeks to return it when I moved out and the list goes on and on. 2 or even 5 months free of rent is nothing for the headaches you would have if you move there. Not to mention the front doors are broken and the code box never even worked. All those good reviews you read there are people that work there and live there too. Talk to tenants before you even consider moving there. You will see It’s not lies. There are plenty pf good places to live with the money they charge there with much better customer service and maintenance. Believe me.

Experiencia fantástica: Great place to work and live.

Experiencia fantástica: I stopped by the office recently at The Tiffany and was greeted by Michelle, Dalliah and Stephanie. Each one took the time to speak with me and make me feel at home. They were friendly, engaging and informative. I'm moving in at the end of the month.

Experiencia negativa: DO NOT MOVE HERE!!! Most of the reviews for here are from people who looked at the apartments, but did not actually move in. Let me give you a review from a residents perspective. Where to begin... I fell in love with these apartments the first time I viewed them. I came a second time to review and apply. In the middle of my application the property manager, Cheryl, comes out, does not say hi or smile a single time, and calls the gentleman (Johnathon) I am applying with back to the office. Okay, fine, except no one ever came back. I literally had to call the office to get someone's attention to give me a receipt of my application fee. Turns out, they fired Johnathon for not seeling enough apartments, when he was in the middle of an application with a potential resident! (Red flag #1, and I should have just lost the money spent on an application and move elsewhere.) Move in day comes, I get the keys on 3/30. They have 1 lady here on a Saturday with 4 move ins scheduled, so everyone is here waiting to use 1 of the 2 computers to sign their lease. I get my "luxury" apartment and have no AC, no hot water, and no working dishwasher!! I tell the office immediately, and am told someone will be out the next day. Thursday rolls around, and still nothing. I go to the office to find out no one told maintenance. Maintenance comes out right before closing Thursday, 6 days of no hot water, dishwasher, or AC (Which makes moving and cleaning a little difficult). I have to explain to him how to fix the hot water and that the AC is not just a matter of a bad air filter (it is 84 degrees inside my apartment with an AC unit running at 69 24/7 and a brand new apartment). I am told someone will be out for the AC tomorrow. I never hear from anyone, so again, I have to call and go to the office. Turns out they need a special part because my unit's compressor is bad, but they have no idea how long it will take. Saturday afternoon they finally give me a portable AC unit (running constantly puts my apartment at 78 degrees at least now). A week later, and no call or word from the office, so I once again call. They still dont know. I finally recieved a working AC unit on 4/15. 17 days after I moved in. The offices reply? Nothing. In 17 days, the office contacted me ONCE about everything, I had to call and go in to touch base and find out what and when something us happening. I lived with no working AC unit and a portable unit running constantly to keep my apartment at 78 degrees for 17 days, and they gave me ZERO COMPENSATION. Nothing. I called regarding compensation on the 17th and spoke to Stephanie who had to talk to the property owner and corporate, and would "get back to me". I have called and left voicemails and emails since, with absolutely no reply. I do not suggest anyone move into these "luxury" apartments at all, no matter how desperate you are. The office does not care about their residents in the slightest. It is funny how they can call a relative back multiple times a week about possibly renting, but cannot communicate with their residents who have issues like these.

Experiencia negativa: The worst!!! Unprofessional management! Nosey! Units need updates! Terrible parking! Evergreen Villiage in Elyria

Experiencia negativa: Worst company I have ever had the displeasure of doing business with. When I lived in one of their properties the plumbing got backed up and my bathroom was covered in feces and all manor of disgusting crap that backed up into my bathtub and toilet and destroyed my apartment. Rather than fix the problem they tried blaming me. After I moved out the company took me to court for not paying the remainder of my lease and are now attempting to garnish my wages without having first notified me. Do not rent any property from this despicable company or you will soon regret it. They lie through their teeth and they will say anything to get to to sign a lease only to back predal and do anything in their power to rob you of your hard earned money without providing a decent service and bothering to take th time to take care of heir residents whom they rip off each day. Horrible company to do business with. Stay far far away from any properties they try to peddle to you.

Experiencia negativa: no hot water has been a problem for over a yr no one will do anything about it. no security anyone can get into the apartment bldg. what else maintenance is slow to take care of problems very slow. That's here at wyoga lake apt. in stow oh