Urban Haven Corp

Negative experience: Our unit had Mold the entire time we lived there and this was confirmed the month before we moved out. In my personal opinion, management has been very shady and now refuse to answer calls or emails from our insurance in order for us to complete our insurance claim, as we lost everything that we owned due to the long term mold exposure. I have photos, mold assessment reports, city citations, and an extensive email thread that highlights our attempts to reach some sort of solution with management. Management also failed to properly investigate the source of the mold during our tenancy, even after having documentation acknowledging that there was still mold present in the unit after they replaced the HVACY unit. If anyone sees this, please tell management to respond to the calls and voicemails that Progressive have been leaving since May. I attached two photos of our air output component that was covered in what was recognized by the technician as mold. I can attach more photos of the unit as well.

Negative experience: Very unprofessional very poor management

Negative experience: The apartment was infested with cockroaches upon moving in, with cockroach feces covering essentially every appliance that they never cleaned. The toilet had mold in it, which I did not even think was possible. Management almost never responds. The outside of the apartment is constantly filled with trash that never gets cleaned. The noise is absolutely unbearable, you’re able to hear conversation level talking through the walls and ceiling. The floors creak with absolutely every step. The hallways are also cleaned it seems twice a year. They have started filling empty units with AirBnBs, which means there are constantly people coming and going that damage property and leave broken beer bottles everywhere. People smoke inside of the apartments, and management does nothing about it. There are so many other problems with the apartment building they manage on 58 Fountain street that I can’t even name them all. This has been, by far, the worst apartment I’ve lived in during my entire life.

Fantastic experience: Urban Haven Corp provided outstanding support throughout our apartment search. They answered all our questions promptly and even suggested an alternative unit when the one we were initially considering got booked. Their attention and professionalism made the process easy and stress-free. I definitely recommend their service!

Positive experience: I've been generally happy with the apartment, it's nice, everything works well, and it's a comfortable place to live. My only issue was with the windows in the basement unit. A few months ago, I couldn't open them, and it took a long time to get resolved. It took about four months, and during that time, the lack of ventilation caused a lot of humidity. Unfortunately, mold developed on some of my belongings : shoes, bags and I had to throw some of them away. I understand the windows required specific parts from the manufacturer, but communication was slow and I had to follow up many times to get updates. Thankfully, the window was finally repaired, and things have been much better since. That was a frustrating experience, but aside from that, l've been satisfied with the apartment overall.

Positive experience: Wonderful, very concise, and good communication, the units are very well cared for maintenance very responsive. Only thing I would say that isn’t the most positive is I was asked for an extra month in advance to moving in after being told I’d only need to pay first months rent and security. So that was inconvenient but other than that everything went smoothly. They’re very communicative.

Negative experience: If I can put a 0 i would. Hammock Management is %100 horrible and disgusting. Please do NOT rent out any of there properties !!

Negative experience: We lived at 98 Olive for over a year. Unfortunately, we experienced horrible mold. We were in the brick part of the building. The lower level of the building was suffering from mold throughout, with a small gym and storage rooms never opening while we were there due to mold we saw growing. In our unit, the mold was unbelievably pervasive. We had to throw away all furniture from the lower level and many of our possessions. Luckily I was able to salvage our clothes. We negotiated with the landlords to break our lease, which they were not required to do in Connecticut. We appreciated that, but we had to pay an extra month to leave our lease. So, the ordeal still cost us ~3k despite not being our fault. The experience was one of the most frustrating things I’ve gone through and didn’t think we should have to pay to leave. We just didn’t trust their ability to fix a building that seems to have something wrong. Our neighbors also reported mold issues, as did one other in the hall. It’s sad because the unit itself was so great for us. We felt they didn’t have the resources to take care of the problem properly, because we were told they couldn’t afford for us to leave. We didn’t think it was worth sacrificing our health to try to live in the building. There were other concerns as well. We really didn’t appreciate that they took two months security deposit from us while they didn’t from others we asked. We felt they took advantage of us as one of the first tenants in the building, and maybe because we went through their realtor. They said it was because of income because one of us was a student, and that they look at savings “suspiciously.” The office staff is nice except for the leasing agent. But, they struggle to respond in a timely manner. They also could never figure out how to enforce parking. All in all I regret to say I would strongly advise against renting from Urban Haven based on our experience, and would certainly strongly advise against living in the brick side of 98 Olive. It pains me to leave this review!

Fantastic experience: professional staff, prompt responses, clear communication

Fantastic experience: They do well to keep rent price as low as possible and be transparent about the price. They work well with their tenants to resolve issues and listen to our needs.

Negative experience: Avoid Urban Haven; their management is poor and overcharges for everything, making it a complete waste of money. Look for another option instead.

Fantastic experience: **Review for Urban Haven Real Estate Management Company** I recently had the pleasure of working with Urban Haven Real Estate Management Company and was thoroughly impressed by their exceptional service and high-quality offerings. From the beginning, their team was professional, attentive, and responsive to my needs. They managed to make the entire process smooth and stress-free, demonstrating their expertise and commitment to client satisfaction. The properties they manage are well-maintained and exceed expectations in terms of quality. I highly recommend Urban Haven for anyone seeking top-notch real estate management services.

Fantastic experience: Great property. Easy to work with. Very responsive.

Fantastic experience: Great experience so far. Elizabeth was very responsive during the application process, and she helped accommodate my situation by scheduling an earlier move-in date. She promptly answered calls and texts, keeping me informed about every process. Look forward to moving in!

Fantastic experience: The team at Urban Haven Corp has been wonderful, courteous, and easy to work with, and were willing to give my brother and I a chance, even though we had some credit issues on our application. Elisheva and Israel, have been greatly helpful, consistently checking in on us and offering their support throughout the move-in process (even on Sunday evening) and additionally personally extended us a warm welcome into the building and community! We're thrilled to have found a great new home at an affordable price, in the best neighborhood in New Haven!

Fantastic experience: I had a great experience. Everyone was warm and welcoming, and they made my move smoother and less stressful.

Fantastic experience: I recently moved to a new apartment, and UrbanHaven Corp made the entire process smooth and stress-free. Elizabeth was fantastic, patiently showing us multiple properties until we found the perfect one. Once we decided, she promptly helped us finalize the leasing agreement and answered all our queries, always being available for our calls. Julian was our initial contact and did an excellent job scheduling our tours efficiently. Isreil has been great with maintenance, ensuring that all our requests were communicated and addressed promptly. Thanks to UrbanHaven Corp for their outstanding service and support throughout this journey. I highly recommend them for anyone looking for a hassle-free apartment hunting experience.

Fantastic experience: I had a great experience with Urban Haven corp. Their communication was excellent, and they made my move smooth and stress-free. Highly recommend

Fantastic experience: I've been renting with urban for almost 4 plus years and I have nothing but good things to say. They are amazing people, very understanding and I recommand anyone in needing a place Urban is the place to go

Fantastic experience: Urban Haven has been a great realtor and very helpful in every step of our tenancy. Highly recommended.

Fantastic experience: Very happy with my choice to rent with Urban Haven so far, the apartment is beautiful and consistently improved. The building is cleaned often and new amenities are being added.

Fantastic experience: I was nervous about renting in New Haven as I had read so many bad reviews about landlords. But my college-age son and I needed to find a new apartment. We liked the Westville area and found this apartment complex that was being renovated and was owned by Urban Haven Corp. When we looked at it, the building had obviously needed some TLC for some time. The condition of the hallways, entrances and parking lots discouraged me, but I decided to look at the actual apartments. They were beautifully renovated, with really nice kitchens. The leasing agent told us that the entire building would be made the same. We decided to trust her, picked out the apartment that suited us best and from there things have run smoothly. As promised, the hallways, entryways and parking lot have all been renovated and now our entire building is a place to be proud of. They even have redone the roof and gutters. I am so impressed with their caring attitudes and they have made great efforts to help us with any little repairs we needed. We're happy and we just signed up for a second year. Highly recommend!

Negative experience: My experience with Urban Haven Corp, has been nothing short of a nightmare. It took them an unbelievable two months to address a simple maintenance request for a bathroom towel hanger. During this time, I repeatedly reached out for updates, only to be met with silence and indifference. To make matters worse, when it came time to move out, they asked us to leave a couple days earlier in order to accommodate the next tenants’ schedule. Now, two months after leaving, I’m still in the dark about the status of my security deposit. The lack of communication and transparency from is beyond frustrating and unprofessional. I strongly advise anyone considering renting from them to think twice. The poor maintenance service and the apparent withholding of deposits demonstrate a complete disregard for their tenants’ well-being and rights. My experience has been so disappointing that I felt compelled to share it to save others from similar headaches.

Fantastic experience: I’ve been renting from Urban Corp for 2 years now and they’ve been nothing but great. Whenever I have a problem or issue, they respond fast to help or fix it. I appreciate the owner and staff so much!

Fantastic experience: I have been a tenant for 2 years now and I’m looking forward to it being 3 years, for I have been very pleased with Urban Corp. The office has been extremely kind and understanding and willing to cooperate with hard working individuals wanting a place to call home, I have zero issues that weren’t resolved with a simple phone call. I would highly recommend and encourage meeting the landlord as he is a hard working man himself and a people’s person.

Negative experience: Worst maintenance no security

Fantastic experience: We have never rented before and Urban Haven has made this experience pleasant. The compound is pretty quiet and the walls are actually pretty thick so not much disturbance in the day-to-day.

Negative experience: Terrible landlords

Negative experience: Possibly the worst experience I have ever had renting. If I could give 0 stars, I wouldn’t hesitate to do so. Urban Haven had a consistent track record of being negligent, unprofessional and straight up greedy. Firstly, work orders were seemingly ignored. My roommates and I endured brown liquid leaking from our shower and sinks for weeks on end. The issue was only resolved when we threatened to involve the health department. Another amenity that came with our lease was theft. My car AND my apartment was broken into. Though the authorities were called, I did not receive a single call, or even an email, from the property managers/staff. Real estate 101: always have your certificate of occupancy before you rent out to tentants. These cretins didn’t. As a result, tentants were forced to temporarily vacate their homes and stay at hotels- which the property managers reluctantly paid. Last, but unfortunately not least, these greedy individuals attempted to raise our rents beyond what was indicated on our lease. Among the cat-and-dog chase of getting the property managers on the phone to handle any of the above mentioned situations, there are countless other issues I can address. Save yourself your hard earned money and time. Don’t deal with these individuals. You’re an ATM to them and nothing more. They couldn’t even be bothered to speak to you outside of you signing your lease. DO NOT RENT HERE.

Fantastic experience: Really helpful for international students to find a home away from home

Fantastic experience: שירות אדיב ומקצועי

Fantastic experience: They have excellent service, really recommended

Fantastic experience: Amazing place!!!!

Fantastic experience: best service!!! The leasing agent really took care of my family.

Fantastic experience: Thank you Urben Haven Corp for a great service!, specifically for Elizabeth for being soconsiderate with everything I needed

Fantastic experience: Amazing

Fantastic experience: highly recommended,excellent service

Fantastic experience: Very generous and nice! Thank you!

Fantastic experience: Thank you Elizabeth for your help and your service, you’re amazing person, you’re the best!

Fantastic experience: Great survive

Fantastic experience: I Love this Apartments the Rooms are Super cool and convenient and big studio and the kitchen i love it

Fantastic experience: La agencia a sido muy puntual en cada cita y cordial con su servicio. Los departamentos y las casas que ofrecen estan en muy buenas condiciones. Gracias

Fantastic experience: Buena asesoría. Me apoyaron con la renta de una propiedad. Recomendado.

Fantastic experience: Urban has helped me find a studio for my stay in New Haven . The place is awesome, clean and furnished. They made the leasing process easy and quick.

Fantastic experience: Urban Haven Corp was the first and only leasing office that took a chance on me and gave me an opportunity to build my renters history; if it wasn't for them I would still be living with my mom. They have amazing staff that is very helpful and I would definitely recommend going with them for your first time renting!

Fantastic experience: These people were amazing. From start to finish, they took care of any needs or questions that I had they made sure to really up front and transparent about repairs that had to be made couldn’t have asked for a better moving experience with Elizabeth and co.!!

Fantastic experience: I love my 2 bedroom!

Fantastic experience: El staff es super amable. El seguimiento fue perfecto y las opciones divinas. Me encanta que las unidades que visite están remodeladas y amuebladas.

Fantastic experience: I love the attention provided by the agents. The service is great and the units are beautiful. I consider it as the best rental option in New Haven.

Fantastic experience: The staff are to kind very nice people and even better property for grabs would recommend to anyone

Negative experience: I have been trying to schedule a viewing for an appartment and the staff (in particular a person called Dominic) stood me up 2 times!!! They send emails mechanically ***without reading them***. It is crazy to me how unprofessional and rude people can be, and in this case they are a lot. Do not recommend it

Negative experience: Do not rent from these people. They never fix anything. They never answer the phone. I left at least six messages and they never called me back. They are scammers. Doesn't matter how clean you leave the apartment they always come up some scheme to not return your security deposit. I should have read reviews prior before do business with these people.There are only one star and five star reviews. Trust me five stars must be their family members. You will regret to rent from these people.

Negative experience: They asked me to leave a review on Google, so here: Don't rent with these people unless you're willing to put up with no one answering the service line at any time of day unless you use the emergency line, putting up with a month-long long wait for emergency maintenance (such as, our front door NOT being able to close, leaving your apartment vulnerable to anyone who wants to walk in. Our only security measure for that amount of time was the ancient chain lock), bathroom paint curdling and falling off after a month of use, kitchen cabinet doors falling off after clearly being hobbled together by dollar store glue (I'm sure they'll make it our fault), actual chunks of ceiling plaster crumbling down in your closet and ruining your clothes, 8-hour construction on top of your roof that makes you actually lose your sanity, actual breaching of the lease (they said heat would be covered until the end of the lease in April 2022, they randomly installed heat/AC units in our apartments in late 2021 that drastically impacted our electric bills. They told us we'd be compensated. Shockingly, we were not), until they finally decide to end your lease after one year because they decide they want to hike the rent up. We almost took legal action multiple times, but of course it never went through because the landlord (who we never once heard from or even seen his face) would not respond to requests. When I received the end of lease notice completely out of left field, I spent 10 minutes on hold on the emergency line while having a panic attack (again, the only line anyone picks up) before hanging up, calling right back and being responded to immediately. When I asked for an explanation, they said it's either we move out or deal with a rent increase of $400, which I'm pretty sure is not legal as rent in CT is only allowed to increase by 5% at a time. Instead of arguing, we're cutting our losses and getting out. This place is absolutely not worth fighting for, especially under such garbage management. I would rate 0 stars if I could.

Negative experience: BEWARE: This company has a very friendly agent (Gabe) who bends over backward to help you out when you're a prospective tenant, but disappears as soon as you place your security deposit. He made us promises while we were looking at the place, and then once we paid the security deposit, he literally stopped responding to us, and all his promises never came true. Secondly, this company works with a contractor who renovates apartments to look sparkling, but he cuts corners in ways that you don't notice until you move in. Our apartment was newly renovated and looked very nice. However, after a few weeks, I began noticing evidence of cheap workmanship and cut corners. Cheap cabinet hardware started falling off, sinks started leaking, I noticed holes in walls, and paint started peeling just months after repainting. It seems that this company tries to make properties look sparkling but doesn't truly care about quality. Furthermore, I found working with this company to be exceedingly difficult. After renting from this company for 12+ months, I am highly dissatisfied. I found this company to be unresponsive, uncommunicative, and incredibly slow. They completely mishandled our move-in, security deposit return, and were exceedingly difficult to reach about repairs, even large ones. I almost took legal action against them TWICE. I would NEVER work with them again.

Negative experience: DONT PAY THESE PEOPLE YOUR SECURITY WARNING THEY DONT CARE AS MUCH AS YOU DO THEY WILL WASTE YOUR TIME

Positive experience: I love these people great service ❤ ♥

Fantastic experience: I was very impressed by the the quality of the recently renovated apartment. There was good recessed lighting, and the kitchen and bathrooms were fresh and pleasant. I found the staff to be pleasant, and responsive to my concerns. the apartment was left clean, and my security deposit was returned in a timely fashion. Overall good experience. Would reccomend.

Fantastic experience: I'm currently living in one of Urban Haven Corp's apartments and I'm extremely happy! it was by far the nicest most modern apartment we looked at (we looked at many) modern bathrooms and kitchen, central air and they are a pleasure to work with and will respond asap whenever I had any issues. Best in NEW HAVEN by far!!

Fantastic experience: It is always a pleasure working with Urban Haven. Very honest, attentive, responsive and respectful. Strongly recommend giving Urban Haven a try.

Fantastic experience: Really lovely staff and super helpful!

Fantastic experience: I lived at one of their properties for 2 years. The move in and move out process was very smooth The unit was newly renovated with Central AC and a brand new kitchen and bathroom. The security deposit was returned in a timely fashion. I would strongly recommend.

Fantastic experience: Renting an apartment that was newly renovated. Central heat and AC is great. Beautiful large kitchen was perfect for us. Great value for the Westville neighborhood in New Haven. Happy with our neighbors upstairs and downstairs and the management uses the Appfolio platform for maintenance which is smooth and simple. Been renting for 2 years. Very happy overall with our choice.

Fantastic experience: Rented an apartment and it was a pleasure living here. The management was really good and responsive. Thank you guya

Negative experience: The broker Avi is very rude and will try anything to keep your security deposit. NOT 1 THING WAS FIXED THE WHOLE TIME THERE. THANKS FLAVIA! Save yourself the stress and look elsewhere

Negative experience: Would give zero stars if I could. Do not rent from Urban Haven. Management is rude and unresponsive. Had to file a report with the Livable City Initiative because they refused to do emergency maintenance on our building and unit many times. Brought up a concern with chipping (possible lead) paint in our unit at 542 Chapel Street because I am pregnant and they brushed us off, said that every building in New Haven has lead paint (lol). Communal washer and dryer does not work at 542 Chapel Street and they refused to fix it even after all tenants sent a letter to the landlord. If you need some entertainment, look up their history in New Haven housing court! They are truly slumlords. Avoid them at all costs.

Negative experience: First, I was asked to pay the security deposit via venmo which was odd. Refused cheques. Money order only if i could drop it off in person (I was out of town), and finally offered paypal/ zelle as an option. I needed a place, pickings were slim, I was starting work immediately after moving to CT, so went with paypal, because there is some form of protection as opposed to just sending money. I chose the 'goods and services' option. They asked why didn't I choose the 'family or friends' option as they were charged 3% by paypal, I told them they were family or a friend. They subtracted that 3% from my security deposit of $1300. Over the year, there was a handful of repairs and issues with the place, nothing major, took ages to hear back from them, but nothing too awful, just annoying. Left the place spotless at the end of June, including removing furniture left by the previous tenant as I was told that I would be charged for anything left behind. Took a video of the entire apt that was clean and debris free before leaving as the management had refused to do a walk through together saying it was not their custom, that they did a walkthrough later after the tenant had moved out. Got my security deposit cheque July 31st, minus 3% for that paypal service charge and an additional $150 for 'cleaning fee'. The persons I got in touch with at the office weren't sure why I was charged this. Took a week to finally hear back from them after calling everyday and emailing, and was told via email that 'we send a crew cleaning after each tenant move out, especially right now because of coronavirus. In your case we can do a credit of $50 on the cleaning fee'. It was never stipulated in my lease. Was never notified of this in the months leading up to moving out (was in constant communication with the realtor company regarding furniture left behind by a previous tenant). Rather dishonourable to charge a departing tenant a surprise 'covid cleaning fee'. They never got back to me about refunding the whole security deposit. Update October 2020 (3 months later): after enlisting a lawyer's help, obtained refund for the $150.

Fantastic experience: Great people! They are friendly, super kind and professional! The property I chosen was amazing: everything was brand new, clean and safe!! I would return to urban haven as soon as possible!! Great deal with them!

Negative experience: THEY WILL SCAM YOU ‼️‼️‼️THEY TAKE Deposits Before Your Approved Don’t Waste Your Time with them overpriced RunDown Apartments

Fantastic experience: The 3 bedroom I rented was gorgeous. Stunning hardwood, heated bathroom floor, granite countertops, matching stainless steel appliances. They have an ap you can use to pay your rent and submit maintenance requests. I would rent with them again.

Positive experience: They're okay

Negative experience: Was supposed to get a tour of a vacant apartment a 1:30pm on a Sunday near Wooster Square. The realtor was a no show. Then at 3pm (ninety minutes late!), he texted to say he would arrive in 10 minutes. I had stayed in the area to have lunch, so I agreed to meet, but he never came. I waited another 30 minutes! He never wrote or called again to apologize or explain. I would never do business with this company, under any circumstances.

Negative experience: Honestly save yourself the headache. The realtor said things that weren’t true, left out important information and seldomly had answers to simple inquires. The staff in the office overall weren’t kind. The receptionist went out of her way to be rude on several occasions. They never transmitted clear nor concise messages. The apartment was seemingly nice when viewing it for a couple of minutes. After moving in we realized that we possibly made a huge mistake. They cut MANY corners when reconstructing the apartment. Despite being told that we would get a washer and dryer, the message then changed to we wouldn’t. There were pest (roaches to be exact), plumbing constantly broke down, we have maintenance issues weekly. And it is honestly so over priced for a very VERY mediocre apartment and unprofessional staff. Maintenance is also appearently unavailable on the weekend so if you’re having a problem like say a power outage over the weekend, you have to deal with it until they get back in on Monday. Yup, that’s right spend your weekend home in darkness, until business hours on Monday. I would under no circumstance recommend this company nor their apartments.

Negative experience: This is the worst business ever. No one is ever available to do anything on Saturdays. We have a power outage!!!!!!