PMI Property Alliance
PMI Property Alliance, located in Windermere and proudly serving the greater Orlando area, is a premier full-service real estate asset management company dedicated to protecting and growing your property investments. With over 20 years of experience within the PMI franchise network, we combine local expertise with a global reputation for excellence in both residential and commercial property management.
We understand that owning rental property should be a source of passive income, not a source of stress. That is why we offer a comprehensive suite of services designed to handle every aspect of the rental cycle. From professional marketing that highlights your property's unique features to rigorous tenant screening using industry-leading technology, we ensure you attract high-quality residents who treat your home with care. We also handle rent collection, timely financial reporting, and proactive maintenance coordination, so you can enjoy peace of mind while your asset grows.
What truly sets PMI Property Alliance apart is our unwavering commitment to transparency and owner security. We provide state-of-the-art online portals that give you real-time access to your financial statements, maintenance requests, and lease documents. Furthermore, our robust guarantee program offers unique protections, including an Eviction Guarantee that covers legal costs up to $2,000 and an On-Time Rent Guarantee that reimburses your management fee if rent isn't deposited within ten business days. Whether you are an accidental landlord, a first-time investor, or managing a large portfolio, our locally owned team is here to maximize your ROI and simplify your ownership experience.
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: (closed)
Photos of PMI Property Alliance
Our comment from ImmoNetwork about PMI Property Alliance:
A Decade of Excellence in Property Management
PMI Property Alliance, based in Windermere, has established itself as a leading full-service asset management company serving the greater Orlando area. With over 20 years of experience within the PMI franchise network, the agency combines deep local market knowledge with a global reputation for excellence. Their primary mission is to protect and grow their clients' investments by transforming property ownership into a source of passive income rather than stress. By handling every aspect of the rental cycle, they ensure that both residential and commercial assets are managed with the highest professional standards.
What truly sets this agency apart is its unwavering commitment to **transparency and security** for property owners. They provide cutting-edge online portals that grant clients real-time access to financial statements, maintenance requests, and lease documents. Furthermore, their robust guarantee program offers unique protections, including a Lease Eviction Guarantee covering legal costs up to $2,000 and a On-Time Payment Guarantee that refunds management fees if rent is not deposited within ten business days. This level of assurance is particularly valued by investors who seek peace of mind alongside their returns.
Exceptional Personalized Service and Expertise
Client feedback consistently highlights the exceptional quality of personal attention provided by the team. Professionals such as Eneyda, Dean, and Michelle are frequently praised for their deep knowledge of the local real estate market and their ability to cater to specific client needs. Whether dealing with a first-time landlord, an accidental owner, or a portfolio manager, the team is noted for going above and beyond. Reviews often mention their patience, warmth, and ability to make complex processes feel simple and stress-free. Many clients appreciate that services are available in both English and Spanish, facilitating clear communication for a diverse range of property owners.
The agency excels in building strong, trust-based relationships. Clients describe interactions as professional, respectful, and highly responsive. The staff is commended for their diligence in addressing questions within hours or even minutes, ensuring that property owners always feel supported. This dedication extends to providing expert advice on maximizing return on investment and guiding clients through every step of the property lifecycle with clarity and care.
Efficient Operations and Tenant Satisfaction
PMI Property Alliance distinguishes itself through its rigorous and efficient operational processes. The agency employs industry-leading technology for professional marketing and tenant screening, ensuring the attraction of high-quality residents who care for their homes. The selection process is described as fast, careful, and thorough, prioritizing credit evaluation and the initial condition of the property to ensure long-term stability and fair agreements for all parties.
- Rapid Maintenance Response: Tenants and owners consistently praise the speed at which maintenance issues are addressed. Whether it is a plumbing emergency, an AC failure, or a appliance replacement, the team coordinates with technicians quickly, often resolving issues within a day or two.
- Seamless Move-In/Move-Out: The process of moving into or out of a property managed by PMI is frequently described as easy and smooth. The agency handles the administrative burden, making the transition less stressful for everyone involved.
- Proactive Communication: The company maintains an open line of communication, keeping both landlords and tenants informed about property conditions, lease terms, and any necessary actions. This proactive approach helps prevent misunderstandings and builds a positive community atmosphere.
A Trusted Partner for Investors and Owners
Overall, PMI Property Alliance is regarded as a top-tier property management firm that delivers on its promises. Clients appreciate the combination of professional rigor with a personal touch. The agency is not only responsive to immediate needs but also focused on the long-term health and value of the property. For those looking for a reliable partner to manage their real estate assets, PMI Property Alliance offers a comprehensive solution that balances financial performance with exceptional customer service. The overwhelming majority of reviews reflect high satisfaction, recommending the agency for its integrity, efficiency, and dedicated team.
PMI Property Alliance: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,7 out of 5 from 64 reviews
Negative experience: Very unprofessional and inconsiderate management company I’ve been in a 80+ degree’s house for the past week that they are currently managing and have not done anything about it they claim everything is fine and now don’t even have the decency in returning my calls I’ve been waiting for 3 days for a reply back and still nothing
Fantastic experience: Excelente trato muy amables nos ayudaron y explicaron todo Eneida eres un sol Dios te bendiga siempre
¡Muchas gracias por sus lindas palabras! Nos alegra saber que tuvo una excelente experiencia y que Eneida pudo ayudarle y explicarle todo durante el proceso. Agradecemos su confianza y sus bendiciones. ¡Le deseamos lo mejor y esperamos poder servirle nuevamente!
Fantastic experience: Muy satisfecha me atendió muy bien Eneida y gracias por contestar todas mis inquietudes y llamadas
Hi Maureen,
Thank you for taking the time to leave a review. We're delighted to hear that Eneida provided you with excellent service and was always available to answer your questions and calls. We truly appreciate your trust and look forward to assisting you again in the future!
Fantastic experience: Excellent support from start to finish. Even as an Austrian, they made it very easy for me—I highly recommend them.
Thank you Daniel! We're happy you are having a great experience. We work with many international clients and strive to take the stress out of the process.
Fantastic experience: Eneida es toda una profesional. Me ayudó en todo momento con amabilidad y siempre disponible. Con ella no hay dudas . Es la mejor para renta y compra de casas . Me atendió en español . Es una persona muy especial y educada . El proceso fue rápido y seguro . Me encantó que me atendiera ella la verdad . La recomiendo muchísimo
Muchas gracias por sus amables palabras y por recomendarnos. Nos alegra saber que Eneida pudo brindarle una atención profesional, cercana y en español durante todo el proceso. Fue un placer atenderle y agradecemos sinceramente la confianza depositada en nuestro equipo.
Fantastic experience: Moving process was so easy, we’re so Happy that we choose PMI Property Alliance. Recommend
Hi Miguel,
Thank you for your kind words and recommendation. We’re delighted to hear your move-in experience was seamless and truly appreciate the opportunity to serve you.
Fantastic experience: Eneyda, was absolutely WONDERFUL! She showed incredible patience—actually, long-suffering patience—during a pretty tense time, when I was definitely a bit much. But you’d never guess it from her calm and warm demeanor. She’s knowledgeable, attentive, and her communication is truly top-tier. Highly recommended! ⭐️⭐️⭐️⭐️⭐️
Hi Renee,
Thank you so much for your thoughtful review. We’re delighted to hear Eneyda provided such patience, care, and exceptional communication throughout the process. Your encouraging words and recommendation are truly appreciated.
Fantastic experience: We’re 1 month into our new place and can’t be happier with the care Eneyda and the PMI team provided. Though still early, move in was a breeze and any minor issues encountered were addressed quickly. Eneyda is a superstar, incredibly responsive and helpful. Moving is stressful. So thankful to have a trustworthy team to make it easier.
Negative experience: I had a very negative experience with this property management company. From the very first day, the property was in unacceptable condition: there were cockroaches, accumulated dirt, old and dirty carpet, damaged walls where the TVs were supposed to go, and overall a neglected and unsanitary environment. During our time living there, maintenance service was terrible. When we had a flood, they didn’t show up in time, which led to mold forming in multiple areas. The ceiling was left damaged and never repaired—we had to take care of it ourselves. The air conditioning system broke down several times, and they were never quick to respond. Other maintenance issues were either ignored or delayed for days or even weeks. Communication with the management was very difficult, and at times the treatment was rude and unprofessional. They constantly tried to charge for everything, even for issues that were clearly their responsibility. They also did not provide pest control services, and we had to pay for it ourselves, even though it wasn’t mentioned in the lease agreement. At the end of the lease, we returned the property fully cleaned, painted, and with the carpet professionally cleaned, yet they still charged us excessive and unjustified fees. I will be including photo evidence of everything mentioned above to support my claims. In summary, this company provides poor customer service, is irresponsible with maintenance, and has an overall abusive attitude toward tenants. I absolutely do not recommend them.
Hi Ady,
We take resident feedback seriously and always strive to provide a professional and respectful experience. While we do not discuss the details of any former resident’s account publicly, we do feel it is important to note that many of the statements made in this review are extremely inaccurate and do not reflect the documented condition of the property or the history of the tenancy.
Security deposit deductions are not made arbitrarily. Any deductions are assessed in accordance with the lease agreement and applicable law, and are based on the condition of the property at move-out. In this case, a portion of the security deposit was retained due to issues related to the condition and upkeep of the home that went beyond normal wear and tear.
We understand that move-out charges can be frustrating, but we stand by our process, our documentation, and our commitment to treating all residents fairly and consistently. We remain committed to professionalism and transparency in all resident matters.
We wish you well and all the best moving forward.
Respectfully,
Dean
Fantastic experience: I’m very pleased with the service provided by my real estate team during the rental process of my property. The selection of the tenant was fast, efficient, and carefully managed, prioritizing responsibility and long-term stability. Important factors such as credit evaluation and the initial condition of the home were taken into account, resulting in a fair agreement that benefits both parties. I appreciate the professionalism and transparency throughout the entire process, which helped establish clear commitments from the beginning. Overall, a very positive experience!
Thank you Mauricio! I'm glad that you find value in our systems and processes. We're happy to have you as our client.
Fantastic experience: I’ve worked with Dean and Eneyda for years and couldn’t be happier with their exceptional service. Eneyda, in particular, provides an unmatched level of care in Central Florida. She’s incredibly responsive, addressing questions or issues within hours (sometimes minutes!) with thorough, detailed solutions. Her knowledge, diligence, and dedication make her a pleasure to work with—she goes above and beyond to ensure everything is handled seamlessly. Highly recommend this team for their outstanding property management!
Thank you for this review Ruslan. It means a lot to get this positive feedback from one of our valued clients. We appreciate the opportunity to manage your properties.
Fantastic experience: I found my dream home and I can’t believe how easy was the process, thanks to Eneida for answering all the questions that I had and made this process the less stressful possible! If you need a house go with her!!
Thank you for your feedback! I'm glad Eneyda helped make this process and moving easier and less stressful for you and your family.
Fantastic experience: PMI Property Management managed my leased home for 2 years. Dean was thorough and found a great tenant for my beloved little house. The staff were always responsive even in time of staff shortages. Dean is pleasant, respectful and professional. I highly recommend PMI if you're looking for a property manager.
Thank you very much for this review Maggie. I'm glad you were happy with our services and responsiveness. It was great working with you. We appreciate the opportunity.
Fantastic experience: This was me and my girlfriends first rental together and Eneyda made the process very easy. She always responded quickly and helped us understand everything. She was very personable and also professional. She still is helping us with any questions after we have moved in.
Hi Orlando, Moving is stressful enough as it is, so we're glad to be able to make it go as smoothly as possible. Thank you for your review and feedback. We're happy to hear that you're happy with our services.
Fantastic experience: "I highly recommend this place to live! The management and owner truly care about the property and their tenants. I've lived here for 2 years, and it's been a great experience. The location is excellent, the area is clean, and the community is well-maintained. Overall, it's a wonderful place to call home!" Thank You Property Manager Eneida For Everything Happy Holidays
Thank you Sharo! We're happy to hear that your experience has been positive. It's been a pleasure to have you as a tenant for the past couple of years.
Fantastic experience: Fui atendida desde principio por la Srta. Eneyda Florez. Joven muy atenta, cordial y dedicada. Ha sido una muy agradable experiencia el trato y respeto recibido de du parte. Hoy estoy cerrando contrato lo cual ha sido muy llevadero pir sus atenciones 24/7. Recomiendo se comuniquen con ella para experimenten esa bella experiencia que ayuda a lograr sueños. Gracias Srta. Florez.
Gracias por su amable resena
Fantastic experience: We rented from PMI for a year - sadly we were not able to renew our lease due to the homeowner deciding to move into the house. Dean and his crew have been amazing throughout and I would highly recommend them.
Glad we could be of service. Thank you Jenny!
Fantastic experience: Eneyda has been very helpful and prompt throughout our rental process. She even helped me find a home that was not on the market yet when the one I originally wanted was already rented. She is always there to help with a smile!
Thank you Lilly!
Fantastic experience: Excelente atención muy buen servicio siempre muy atenta recomendada 100%
Thank you Mr.Soto!
Fantastic experience: I highly recommend PMI Property Alliance to anyone looking for a fantastic property management service! Call them now! I am so impressed with the customer service I receive. The team is professional and always helpful. They always go above and beyond to make sure I am satisfied. Since working together, I have noticed a positive impact on my investment properties and will only work with PMI Property Alliance going forward!
Great to hear Devin! Thank you!
Fantastic experience: My experience with Eneyda was exceptional from the start to the end of the process of searching for my new rental home. From our first interaction, Eneyda proved to not only be deeply knowledgeable about the real estate market but also incredibly attentive to my specific needs and preferences. She stood out for her clear and constant communication. She was always available to answer my questions, provide me with timely updates, and guide me through every step of the process with professionalism.
Glad to hear that Sebastian. Thank you for the feedback!
Fantastic experience: I appreciate being with this company they really work fast they make sure you’re comfortable. They make sure your property is in good hands they make sure the property has everything you need their excellent I really love this company. Thank you for having me as your renter. They are the best. Specially, with Mr Dean.
Thank you Mrs.Soto! I'm happy to hear your experience was positive
Fantastic experience: Excellent service, my family and I are delighted with the house and Mrs. Eneyda's attention is fabulous, 100% recommended
Fantastic experience: Only the best. See you around, PMI Property Alliance!
Fantastic experience: Excelente trato
Fantastic experience: We've been renting in Clermont, FL for about 6 months now & PMI is our management company for the house we are renting. They did an excellent job in getting our rental application approved quickly! Also after we moved in we saw that they do an excellent job in getting back to us quickly with any maintenance request! We just recently had to get a new fridge because the old one stopped working. They worked as quick as they could with the owner of this house & got us a new fridge delivered within a few days. Great work! Would definitely recommend PMI to rent from or use if you have a house you need managed. Thanks again PMI!
Fantastic experience: Dean will take good care of your property at a very reasonable fee.
Fantastic experience: Excellent company!! Dean Mkolic is an exceptional property manager with years of experience in his field. I would recommend this company because of their reliability, communication and professionalism for anyone who needs a proper property management company.
Fantastic experience: PMI has been pretty easy to work with and the tenant portal has everything in one place (billing, online payments, repair requests, etc). They have been responsive for the couple of repair issues we’ve had. One was a plumbing issue and the other was an AC stopped working. In both cases they responded quickly and had a technician out the next day and repairs were completed in a reasonable time. Also the communication has been excellent. We typically own our homes and renting is not our favorite thing, but I definitely appreciate their model and making it easy for us.
Fantastic experience: PMI always solving any issue right away. Best rental company to deal with!!
Fantastic experience: Honestly, I’ve dealt with a few rental companies, but PMI is by far the best one. Michelle has been such a great help, and everyone we have interacted with has been beyond sweet and kind. Thank you so much for being awesome and helping us get the home we are currently renting!
Fantastic experience: They were very easy to work with, helped us find a very nice home and complete the process in a timely matter. Michelle was very charming and easy going. Great experience would recommend
Fantastic experience: Great experience PMI property Alliance always response at all our requirements thanks
Much appreciated George! Thank you for your feedback
Fantastic experience: My Vacation rental experience with PMI property Alliance was great. The facilities were well kept and the apartment was super clean throughout. If I had any issues Dean was right on it and he was very accommodating. Thanks !!
Thank you Daniel. Always a pleasure having you visit. Hope you can we can see you again soon.
Fantastic experience: Dean is very professional,great service!
Thank you Chen. I'm glad you're happy with our services.
Fantastic experience: Extremely professional
Thank you Alex, much appreciated!!
Fantastic experience: Had the pleasure of renting a home through PMI Property Alliance during a very emotional time. Everything was handled quickly and smoothly and the house was great! Circumstances arose that meant relocating. I had the pleasure of working with Michelle to help take care of not just moving out but helping me remotely with any issues that came up. Michelle was always cheerful, understanding and more than willing to go out of her way to get things done. I would recommend PMI Property Alliance to anyone looking to rent their next home.
Thank you Kathy. We're here to provide quality service and I'm glad you had a great experience.
Fantastic experience: Thanks to PMI Property Alliance, my property is in good hands. Excelent
Thank you for the kind feedback!
Fantastic experience: They answered my questions very concisely and clear, and made sure to follow up with me in order to talk about my experience. The market we are in is crazy right now, and so stress is at an all time high, and PMI communicated very effectively in order to address any concerns. They gave me a chance to express my own, and they also owned theirs, so if you want to work with a team that is earnest in what they say and delivers— give this business a chance. Thank you again and I appreciate the transparency in how you run your business.
Thank you Stephanie! We appreciate your review and detailed description of your experience.
Fantastic experience: Dean is very helpful. I was a first time landlord and Dean made it so easy for me. He put up with my endless questions and took care of every detail. I can’t imagine using someone else.
Fantastic experience: Dean is a very responsive and capable property manager. As a tenant, we were well taken care of and we loved the home we rented.
Fantastic experience: Dean has been a gift from heaven with how easy he made everything. He even EXCEEDED my expectations. I know my property is in good hands!
Thank you David! I'm very happy to hear you are having a great experience with our service.
Fantastic experience: I appreciate Dean taking care of my property. He is very professional, patient, and courteous. I know I can count on him and highly recommend him for those who are looking for a good property management.
Hi Donna, thank you so much for your compliments. We are looking forward to continuing to work with you into the future.
Fantastic experience: Dean over PMI is just awesome. I just bought my first investment property and he was able to provide advice on rentals, etc. Very easy and professional staff to work with
Hi Juan! We appreciate your trust in us to take care of your investment. We hope to be there and assist you in finding another property. Thank you for your feedback.
Fantastic experience: Trusted source for property management services... very professional.
Thank you Jason! Glad to hear you're happy with our services
Fantastic experience: Thanks PMI and Dean, my first rental property I just had great experiences. Excellent services and friendly staff. He always attended and helped promptly. I definitely recommend your services !!
Thank you Marcello! We are grateful for you kind feedback.
Fantastic experience: I did a referral from one of our clients and they just emailed us about their outstanding service, they are not only responsiveness against any need from their tenant but they are focused on maximizing the owner ROI.
Thank you Mr.Hernandez! We appreciate your thoughtful review.
Fantastic experience: PMI Property Alliance is a top rate Property Management company. They have the knowledge and know how to get things done right the first time. I highly recommend them!
Philip Ashby, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!
Fantastic experience: PMI is the first property management company I've ever used, and I couldn't ask for a better experience. Dean is very responsive and always happy to answer any of my questions. His hands-on approach ensured both my properties were rented timely. Dean's professionalism and knowledge of the industry make him an excellent property manager. I highly recommend.
Thank you Mrs.Kay! We take pride in what we do and it means a lot to see it being appreciated. I look forward to continuing to work with you into the future.
Fantastic experience: Thank you Dean and PMI Property Alliance. Great service! Very professional.
Thank you Andrew! It's our pleasure working with you.
Fantastic experience: Good experience renting with Dean, highly recommend
Thank you Alfonso!!
Fantastic experience: Excellent to work with. Investor minded.
We appreciate your kind review Jeremy Brenneman. We look forward to mutual success for years to come.
Fantastic experience: Very Well Recommended PM company to use
Thank you Shlomo! We appreciate your kind review.
Fantastic experience: PMI Property Alliance is great to work with. They know their business.
Thanks Robert!
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