Revelation Community Management

Negative experience: I contacted "customer service," to inquire when the community dumpster would be replaced for my community (which I provided the name of and my address so they could confirm the information they gave me). "Starla," told me then that it was *my* job to contact the waste company and get the dumpster replaced and to pay the fee to have it replaced. I told her that no, that is Revelation's job as the dumpster, pool, lawn care, and exterior of the community I live in has multiple units and is not a normal neighborhood. She continued to argue with me that Revelation's only job is to "handle the paperwork." I had to ask for a manager, multiple times. Finally she had a manager came on the line and told me that she would need to speak to the community manager. When I asked to speak to the community manager, she refused to let me speak to her after I confirmed that it was still Cassandra Dickson. This is not the first time I've had this issue with this company. The amount of money that I pay and get poor service like this and poor response when I had damage to the exterior of my house is ridiculous.

Fantastic experience: Revelation Community Management contracted with the Bluff Villas Condominium Association in Lake Wylie, South Carolina a few months before I was elected President. During the two years I served as president I work closely with the property manager turning around the inherited financial and insurance challenges. Under RCM, they guided the board in finding new insurance and we were able to more than double our reserve. I found RCM to be highly effective and very knowledgeable of the business and administrative practices of HOAs. Their commitment to our property was outstanding and commendable. I highly recommend RCM.

Fantastic experience: Easy to work with

Negative experience: This company is so negligent it doesn't even deserve 1 star. They consistently ignore emails, refuse to answer issues addressed in emails, and act like they are your authority when in fact you pay for their service (forcibly via HOA). Over the last 10 years we have suspected them of falsifying financial records and skimming money off of our community's savings. They are rude in meetings and will tell property owners to be quiet or insinuate that they don't know what they're talking about. The elitist and sketchy attitude of the employees is disgusting. Do not use this company. I know people in other neighborhoods who are also stuck with RCM and they all hate them. Edit: They are responding to one particular issue here (leaving out lots of details) and I am speaking to 10 years of recurring issues with this company. For the today's correspondence, they have not answered all emails or provided "all information they have". For this one issue out of many over the last 10 years, they refuse to notify property owners of criminal activity going on by renters. They've insisted they can't forward my email to the rental manager because of privacy, however they have no issue sharing it with the entire world on google. They are refusing to remove this information are using it as leverage to make me remove my honest review. That speaks mounds to their lack of ethics. Nothing I have said is unfactual. In regards to financials - I said we've suspected and that is factual. When it has been inquired about you've refused to provide documentation and we've been unable to investigate it without proper authority. Audit results have never been provided to homeowners and when we've asked about access to detailed financial records we've been refused. You've only granted access to detailed records to board members, who have previously been on the side of not forcing you to be transparent. Reserve studies have not addressed the suspicions and questions previously asked about our accounts. These questions are always brushed over and ignored at meetings. Hence, it is factual that we suspect you. You can't ensure what you're doing is in line with governing documents because you haven't READ the documents - as admitted by your team at the last meeting when they called me (who HAS read the documents) a liar. Don't insinuate that i'm lying when I'm not. I have countless emails over the last 10 years supporting my opinion of this subpar company. I hope their response here illustrates exactly what I'm saying. update 7.22 This company continues to ignore the facts about this debate. They have argued to the state they have not done what they did in fact do in regards to publishing my name and street address. They continue to assert that my review is only speaking to one conversation when I have stated repeatedly that it is a review of TEN YEARS of experience. They have no moral compass about privacy. In another turn of events, the owner seems to have married our ex HOA president, that took us years to get removed from the board....seems like a convenient relationship no? No wonder their contract kept getting renewed.

Fantastic experience: I have worked with RCM management as an HOA board member for about 10 years and they have been amazing to work with. They provide great support for our board and community, respond quickly and help us navigate through difficult situations. I would highly recommend RCM as a Management company.

Fantastic experience: Courtney was wonderful to work with on a recent project we did!

Fantastic experience: As a board president, I have worked with several HOA management companies over the years, and I can confidently say that Robin, Cassandra and the entire team at RCM stands out for their professionalism, expertise, and commitment to excellence. From the very beginning, they demonstrated an exceptional understanding of community association management and quickly became a trusted partner to our Board. One of the most impressive aspects of their service was how seamlessly they guided us through a complex management transition. What could have been a stressful and disruptive process was handled with remarkable organization, communication, and attention to detail. They developed a clear transition plan, kept the Board informed every step of the way, went out of their way to assist, and ensured that residents experienced minimal disruption. Their knowledge of HOA operations, governing documents, financial management, vendor relations, and compliance requirements has been invaluable. They are proactive, responsive, and consistently thorough in addressing issues before they become problems. The Board appreciates their ability to provide thoughtful recommendations while respecting our role in decision-making. What truly sets them apart is their collaborative approach. They work exceptionally well with the Board, listen carefully to concerns, and provide practical solutions backed by experience and sound judgment. Their professionalism, transparency, and dedication have significantly improved the efficiency of our community’s operations. I highly recommend RCM to any association seeking a knowledgeable, detail-oriented, and reliable management partner. Their expertise made a complicated transition feel manageable, and their continued support has been instrumental in helping our community thrive.

Fantastic experience: I am pleased to recommend Cassandra Dickson, CMCA, AMS, and Revelation Community Management for their exceptional professionalism, expertise, and commitment to community association management. Cassandra consistently demonstrates a high level of integrity, responsiveness, and attention to detail in all aspects of HOA administration. Her extensive knowledge of community association operations, financial oversight, governance, and homeowner relations has proven invaluable in supporting effective board leadership and fostering well-managed communities. Throughout our interactions, Cassandra has exhibited outstanding communication skills, a collaborative approach to problem-solving, and a genuine dedication to serving both boards and homeowners. She approaches challenges with professionalism and fairness while maintaining a strong focus on compliance, transparency, and sound management practices. Revelation Community Management reflects the same commitment to excellence, providing dependable support and innovative solutions tailored to the needs of the communities they serve. I confidently recommend Cassandra Dickson and Revelation Community Management to any homeowners association seeking knowledgeable, ethical, and highly capable management professionals.

Fantastic experience: RCM has been excellent to work with. Our community is over 30 years old and had always been self-managed, so we needed a lot of help getting things in order — books, rules, guidelines, collections, communication, and just the overall structure of the community. Cassandra, Marissa, Robin, and everyone else we have worked with at RCM have been amazing. Cassandra especially has been a wealth of knowledge, and I fully trust her guidance. She has helped us navigate things the right way and has made the process much easier than it otherwise would have been. RCM has been a great partner for our Board and our community. They are professional, responsive, knowledgeable, and truly care about helping communities operate better. I would absolutely recommend them to any HOA or community looking for strong management support.

Negative experience: This management company took over my neighborhood recently (Bryton Crossing), and while I had hopes, a walk around the neighborhood performed by me today revealed the following areas needing addressed: landscaping (dead grass, dead shrubs, broken shrubs, dead trees, patchy grass, etc. (some areas covered with just hay), ant hills, many weeds), broken glass in parking lots, abandoned cars that are tag-less, cars pulled up on unmarked spots including sidewalks and grass areas behind and around homes, broken sports equipment abandoned in sports fields, trash throughout, open septic and water access holes where covers have not been replaced for some time and broken basketball goals in the road. Yet, where is the “management” company and the HOA that you pay so much for? UPDATE 5/18/2026 PER REVELATIONS REQUEST "we would welcome you to revisit your review as these updates and improvements continue to take shape" 5/18/2026- Vehicles that are inoperative and tag-less are still on the property. No changes. The landscaping still unchanged as stated in my original posting throughout the neighborhood. The basketball goal broken and unpleasant to the eye causing the community to look untidy and unkept, still there. This management company's response to the above... "we don't know who owns the car, neither does the board." "The goal is not specifically listed in the CCRs therefore, nothing can be done." THIS COULD BE YOUR MANAGEMENT COMPANY-- PHOTOS AND VIDEOS WILL BE POSTED IN MY NEXT UPDATE.

Fantastic experience: We are thrilled with the service Revelation provides. Very helpful, easy to work with, and communicate with!

Negative experience: Revelation Community Management has limited customer service availability. In practice, this makes it difficult for residents to get timely assistance. For example, their office closes at 12:00 PM on Fridays, which significantly reduces access to support at the end of the week.

Positive experience: We've been trying to get the HOA to register us for over a month and we have called dozens of times. We finally got someone to promise we would receive an answer but she never called. Difficult to reach and just don't help clients navigate their internal processes. Update: after receiving this review we were called and finally were able to register. Changed the # of stars to 3 after they were helpful enough to get this finally sorted.

Fantastic experience: I had the pleasure of working with Cassandra on a recent project for one of the communities she manages, and the experience was outstanding from start to finish. Cassandra was professional, responsive, and detail-oriented, making the entire process smooth and efficient. She communicated clearly, coordinated everything seamlessly, and ensured that the project was completed without a hitch. I highly recommend Revelation Community Management and look forward to working with Cassandra again in the future!

Fantastic experience: I would like to thank Cassandra of RCM for the job she does. It is an impossible task to work within the company rules and meet the demands of the community. She juggles this ball well.

Fantastic experience: Revelation Community Management has managed our HOA for the last 14 years and we absolutely love them. They provide all the services we need and help our board of directors enforce the bylaws/CCRs and have helped us tremendously with our collections. We are extremely pleased with how they respond and conduct their business with us. We can trust them to know the legalities the board needs to follow.

Fantastic experience: We had made the transition from one company to Revelation and have not regretted it for a moment!! They have been hands on throughout our transition and I know we are in a better place as an organization. As a Board member, I would recommend them to anyone who wants the best for their homeowners!!

Fantastic experience: Ongoing process but so far, Cassandra has been so helpful and responsive. We are absolutely impressed by her ability to reign everything and everyone in as a new-to-us management company.

Fantastic experience: As a board member I was on the board that hired Revelation community management after our previous management company could not get the job done( Vendors weren't getting paid, incorrect information was passed to homeowners, incorrect information was relayed to the board, lack of response to the board). Cassandra and team hit the ground running and has now worked with two different boards to get our association on the correct path it needs to be on to sustain our aged community. I appreciate their efforts and dedication. I would recommend them to any board looking for a more professional management company.

Fantastic experience: The team at RCM is top-notch professional! It's a tough job upholding the governing documents and requirements while also building relationships. I have found them to be focused on doing the job well and working hard on relationships. Bravo!

Positive experience: I called to see what the policy was. About parking an RV in my driveway over Christmas. I don’t own an RV I have never had an RV in my driveway. We don’t even park cars in our driveway. They are in our garage. Then the next day I receive an email stating that I am in violation of HOA standards. I had to email them pictures and videos proving I do not have anything in my driveway . This is all over me asking if it was an option. **update 10.30.23 Denise from Revelation called me and took full responsibility for the letter. She said it was a mistake in communication. I appreciate the response.

Negative experience: The worst HOA company! Throughout my time as a homeowner prices increased by a significant amount each year. Also, if you look through the expenditure documents, a large portion went to them and in hindsight very little to other areas. They also were VERY RUDE! AVOID AT ALL COSTS

Fantastic experience: They are professional and provide excellent customer service.Very responsible, provides helpful tips and keeps homeowners aware of important items. I have spoken with Cassandra and she is very knowledgeable in our HOA documents and has been very helpful, friendly and professional. Highly recommend them if you are looking for a Management Company that truly cares about the residents in a community.

Fantastic experience: Thank you for taking care of our request immediately and helping Ballyliffen Dr. and our neighborhood look great!

Fantastic experience: Love living in Timberlake Community.

Fantastic experience: Quick response re my concerns. Professionalism was outstanding.

Fantastic experience: Very nice and helpful.

Fantastic experience: Friendly and Effective help in navigating architecture approval issues.

Fantastic experience: RCM is the best! Incredibly professional and an absolute pleasure to work with.

Fantastic experience: So far so good. Service is great. They always get back to me if I call with a problem.

Fantastic experience: I find Denise to be easy to work with and provides a sense of ownership in ensuring our neighbors is served.

Negative experience: For some reason every year upon my insurance renewal, RCM makes it very difficult for me to prove the proper coverage. My insurance company and I finally figure out what is being asked of us then we submit it and everything is fine. Then the next year we have to go through it all over again. My insurance company doesn't change anything, yet every year something else needs to be done. We have Allstate for goodness sake. Surely we're not the only homeowner in the Stillwater community that has this problem.

Fantastic experience: Have worked with all 3 of these ladies and they are an incredible team of professionals. They are extremely knowledgeable, passionate about their communities, and determined to excel as the best management company. I'd say they've hit the mark! Truly a wonderful company to partner with. Thanks ladies.

Fantastic experience: Expressed real concern for our problem.

Fantastic experience: Marissa Harris, our Community Manager was really fantastic and guided me a lot. I would just like to thank Marissa for being very prompt, supportive and responsive! She is a excellent manager and I bet management is in safe hands. Thank you Marissa, you are a Rockstar!

Fantastic experience: I enjoy working with RCM they are friendly and very professional which makes it so easy to work with..

Fantastic experience: best one

Fantastic experience: Excellent customer service.

Fantastic experience: I’m actually a renter of the Steelcroft community. I called one time regarding pool access and the helpfulness was amazing. Answered all questions and provided me everything I needed.

Fantastic experience: Wonderfull place!!!

Fantastic experience: Marissa was quick to respond to a request for gate repair...recurring problem there. She has ordered another service call. Thank you!

Negative experience: AVOID Marissa Harris and Revelation Community Management AT ALL COST! Miserable company and person to do business with. Just think about your worst nightmare with your HOA Management company and Marissa and RCM are it!

Negative experience: This is not a kid friendly neighborhood. Although we have many playful happy children that love outdoor activities the HOA is against that. If you have a kid I would find a more kid friendly neighborhood that doesn't mind children playing outside.

Fantastic experience: Amazing service and team!

Fantastic experience: This is the most professional management group I have ever dealt with. I currently have both our home as well as a vacation home. Over the years I have dealt with at least six or eight such management firms, some good and some not so good. These folks are the best.

Fantastic experience: Glad to know we have them managing our community. Prompt responses and easy to pay HOA dues on their site. Great team!

Fantastic experience: Mrs. Harris has provided exceptional service and our community is in much better hands that the typical big business management companies.

Negative experience: Inflexible, unsupportive, and not professional. Would not recommend using this firm for management of any property large or small.

Fantastic experience: The team at Revelation Community Management know their stuff! They are knowledgeable about every aspect of managing residential communities - legal, financial, physical structure, and education. They act with the best interest of the entire community in mind (always), even when individual homeowners fail to assume their own personal responsibility within the covenants legally agreed upon. If you want to feel confident that your community is managed by a company with vast experience, I can recommend RCM with great confidence.

Negative experience: Very abrasive people to do business with. Would not recommend.

Negative experience: Marisa, Jessica and Elizabeth are all horrible at customer service and executing support for our community that supports engaged homeowners wanting to better their community. Would not recommend at all.

Negative experience: Marissa does not take the time to understand our community's CCRs. She quickly jumps to placing fines on neighbor's homes without understanding the full scope of the issue. Avoid Marissa and RCM at all costs.

Fantastic experience: Being part of an HOA board i have enjoyed working with Revelation so far. Always responsive and they explain all the legal stuff in a way that a normal person can understand it.

Fantastic experience: I have enjoyed working with this company, reps have always been responsive and provided support to help the board function. Highly recommend

Negative experience: This company is not doing the job. Not sending me one time bill, and then blaming me not receiving it. After I paid the bill on the second date, not updating me with any late fee and let is sit on the account for several months till I asked for statement for other purpose and found out there are hundreds of dollars late fee and interest sitting there and they never email, call or mail to me about my account status. The company is finally fired by our community due to their poor performance. Definitely not recommend to any community. So be aware if your community uses this company.

Negative experience: These are the most rude and unhelpful group of unprofessionals I ha e ever encountered. I am beyond thrilled to be moving out a community they manage. Marissa with the company in particular is single handedly the rudest "business person" I have ever dealt with. Thankfully the entire community feels the same way about these people and the board is meeting to hire a new company. Oh, and I aways paid dues on time, never had a complaint written up, or any warnings. This experience is only from calling to ask typical questions of a HOA management company.

Fantastic experience: I've been involved with several HOA Management Companies over the past 17 years and have never encountered a more professional and service-oriented company than RCM. Issues are handled promptly and courteously, and homeowners have confidence that when they contact RCM their concerns will be heard and questions answered. Highly recommend.

Fantastic experience: Best management company in the Charlotte area! I have served on multiple HOA Boards, and have had mediocre experiences at best. When our Association contracted with Revelation Management, we knew immediately our experience was going to different. With their competent management and leadership, we have been able to address some serious financial issues, and have substantially improved maintenance and conditions within our community. As a Board member, the burden of Association leadership was lifted and has made our jobs as volunteers much easier! It's been an amazing experience! I highly recommend the Revelation team.

Fantastic experience: I am part of a HOA board of directors that hired Revelation Community Management in 2012 and it was one of the BEST decisions we ever made. We were self-ran for many years, so I know firsthand the work that goes into operating an HOA. We eventually hired a property manager and all was well, but they kept having such a turn-over in employees that left us neglected and seemingly always starting from scratch. Truthfully, until we hired on with Revelation Community Management we did not even know what we were missing out on. Marissa is a wealth of knowledge! She is totally supportive of the board's needs and is always finding ways to enhance services to continue to meet our needs. She is aware of HOA laws and able to direct the board in a manner to limit liability. AND, Revelation Community Management delivers all the board's monthly reports on time! I have never once had to go behind asking why a report was late or correct mistakes. Marissa always responds to my emails. Usually within the hour. And, even late at night from home, which I have told her is unnecessary. That's just how good she is! I highly recommend any board out there searching for someone to relieve the stress and workload of running a HOA to give Marissa a call. You will not regret it! If I could give 10 stars, I would!!

Fantastic experience: I have enjoyed and appreciated working with Revelation Community Management for the past 3 years. They have worked hard to help us maintain and develop a flourishing community in South Charlotte. They respond promptly to all correspondence, are extremely professional in all aspects of the business, very knowledgable about homeowner associations and the covenants for my community. If you are looking for a community management team to work with your community, I would look no further. Revelation Community Management is professional and competent and I look forward to working with them now and in the future.

Fantastic experience: I have been working with RCM for 2 years as an HOA Board member and have nothing but positive experiences. They are very responsive and professional to our requests. I would highly recommend them to other HOA's whether they are new developments or just looking for a change in property management company's.

Fantastic experience: Revelation Community Management has always provided excellent management services to our community in all aspects. While the home is South Carolina could cause problems for me since I reside in another state, RCM has always taken care of any concerns in a professional and prompt manner. If you are considering purchasing a home in a community that RCM manages you may expect your home values to be well protected by a professional and competent community management company who cares about and manages even the details.

Fantastic experience: Despite what hot heads have said regarding Revelation and Marrisa, I find the company to be the upmost professional and sympathetic when dealing with communities. People need to remember that Revelation is there to manage, it is the HOA that sets the covenants and regulations for each community. People have absurd expectations of customer service, and often it boils down to PEOPLE DO NOT WANT TO BE ACCOUNTABLE to anything but wish to do whatever they want when they want. If you move into a neighborhood and sign a contract agreeing to abide by the covenants of that neighborhood, than it should not come as a shock when you are held in violation for disregarding said covenants. Also, I have known on a first-hand account Marissa and Revelation Community Management's willingness to work with homeowners (through the HOA) to resolve fees. Liens are a last resort when all options have been exhausted and the homeowner has made no willingness to communicate and come to an agreement. Don't form your opinion of Marissa or RCM based on people that don't want to be held accountable or can't simply follow directions. Be responsible adults. Funny how the people that are responsible and meet their obligations tend to never have problems with HOA or RCM.