Market Solutions Property Management

Fantastic experience: Dana is the best!

Fantastic experience: Tessa is literally the best. Super responsive and helpful.

Negative experience: Probably the most unorganized rental company I’ve ever dealt with. It’s like they never know what’s going on. If something breaks, you have to fill out a questionnaire and send a stupid amount of pictures. It’s almost like they are trying everything in their power to not have someone come out and fix it. We signed a lease renewal in July of last year, somehow they lost it? So we had to sign another lease for August and now our lease ends this October 31st? Seems kinda sketchy. Not to mention, the water bill. In our lease, it stated that we would be paying for water, but never were billed for it. So a year into living in the rental, we got hit with a 2000$+ water bill from the landlord. And they tired to blame us but this wouldn’t have been a problem if they would’ve done their job, which is billing us for what we owe. And today was the last straw, we had a walk through scheduled for a certain time, without any updates and past the allotted time we agree upon, and without any updates about the delay or rescheduling the walkthrough, we had to take matters into our own hands and contact the rental company ourselves; just to be told they don’t know what’s going on and they’d call back. Although it’s not the woman’s fault who I spoke to on the phone, this is the most ridiculous two years I’ve rented from a company who has terrible management skills. I don’t even like writing reviews but this one was warranted and needed. If you can avoid renting from this company, I’d strongly advise so.

Fantastic experience: Very professional. I would recommend working with them. The entire team is very knowledgeable and will help.

Negative experience: **TENANTS BEWARE** I looked at and viewed a property that was being listed for a private landlord using this company. I decided to move forward with applying to the property I viewed and when I got the lease there were several issues. This company's standard copy and paste lease agreement suggests several things that go from legal gray areas all the way to lines that felt to me potentially in conflict with Ohio laws. All things that don't matter if everything goes well during a lease, but raised concerns for me about whether those items would be enforceable under Ohio laws. Upon seeing these issues, I asked for several clarifications on how those clauses would be handled, because the wording was vague enough for me to only assume whether they aligned with Ohio laws. Laurie Heidman responded that she would have to "check with the owner regarding my requests", that she would not be able to revise the lease itself but add addendums that clarify the clauses in question, and that she was going to start showing the property again. She immediately put the property back up for viewing, and never responded with any follow ups when I was fully ready and willing to sign a lease but asked for clarifications. I also enquired about another property during this time and was informed that property was self managed by a laywer and that they would be potentially more stringent than the landlord at the property I was already looking at. Overall a very negative and unprofessional experience. I will avoid any property managed by this company and heavily advise against anybody I know viewing any properties through them, especially any being managed by Laurie Heidman.

Fantastic experience: Great company. Friendly knowledgeable staff

Fantastic experience: I recently had the pleasure of working with KW Chervenic Property Management as an out-of-state investor for a property I had in Cleveland, and I can’t say enough about how exceptional their service was. From start to finish, they made managing my property seamless and stress-free, despite being miles away. Their team was incredibly responsive, always addressing my questions and concerns promptly with professionalism and a positive attitude. The entire staff was a pleasure to work with. They made managing a property much easier than I expected. Their outstanding communication and dedicated team truly set them apart (I've had really bad experiences with others). I highly recommend KWPM to any investor, especially those managing properties from afar—they’re simply fantastic!

Fantastic experience: As a tenant, my experience with this property management company has been nothing short of excellent. Every person I’ve interacted with has been kind, responsive, and professional. Anytime I’ve had a question or concern, it’s been addressed quickly and thoroughly. Special shoutout to Lorain—she is truly the BEST! Always so friendly, helpful, and a joy to speak with. I’m genuinely grateful for the team here and the support I’ve received during my time living at this property.

Fantastic experience: I had an amazing experience working with Destiny Dean - she made everything so easy & quick!! Always polite & professional, I appreciated her thoroughness and timely responses. The whole KWCR office has been a pleasure to work with & I highly recommend them!

Negative experience: Would give 0 out of 5 stars. Worst property management I have ever dealt with. The owner and staffing are useless in any situation you bring to them. Would not recommend

Negative experience: Do not hire this company to manage your property. They are at best indifferent and at worst completely incompetent. As an investor, they will lose you money. Every time I reached out to them, I had to send multiple emails, text messages, or voice mails before any one responded. Every time I reached out, it seemed like I had to speak to a different person, no one ever knew what was going on. Laurie Heidman, the property manager, was particularly terrible. Every time I asked her to do something there was an excuse for why it could not be done. Her emails to me "got lost" all the time. She could not inspect the properties or talk to the tenants because she got a flat tire, was sick, or had childcare issues. Regardless of the request, there was always an excuse as to why it could not be done. When a tenant moved out, she failed to inspect the basement where they left a bunch of furniture and trash, but she returned their entire security deposit without discussing it with me, forcing me to pay to remove the trash. Repairs and inspections always took way longer than estimated. She let a unit sit unlisted for 2 weeks after being renovated because no one from maintenance told her the property was ready to list. She never followed up despite knowing the property repairs had been finished. When she did list vacant units, the listings were only posted on a few sites and had errors that took multiple calls/emails to correct. Likely due to their minimal effort, I had a unit sit vacant for months. As soon as I hired a new property manager, it was rented in less than 10 days at the same price. They forgot to register the properties with the city, as is required for every rental property every single year, costing me hundreds of dollars in fines. I could list more examples, but I think my point is clear. Hire literally any one else to manage your property.

Negative experience: Failed to place tenants for over a month. Told me there was a tenant ready to move in, and did not have them sign any documents, so tenant pulled out day prior to move-in and there was no security deposit. Person responsible for leasing the property missed refrigerator delivery twice, despite directly being the one to schedule it. I spoke with manager, Toni, regarding a remedy for loss of rent and risk of property damage due to vacancy and nothing was offered.

Negative experience: I’m not satisfied with them my place looks a mess holes I’m ceiling electrical problems and no one seems to care

Negative experience: Let's do the math shall we? High maintenance bids + slow tenant placement + frequent accounting errors + high fee's + staff that's overworked so they don't care = Where did all my cash flow go? Staff is incentivized to send vendors who charge high bc they get a %. They charge 1 full month for tenant placement and it can take a while. Fee's, errors, attitudes.. No thanks. Hard pass.

Negative experience: Where do I start with this company??? I started to deal with such unprofessional place of management a couple of months ago for my boss from New York City, the agent Laurie Heidman never returned our calls nor answered emails or messages, she had never went out to check the property nor listed any of the vacant places for lease. Everyone is a lair, unprofessional always claims how busy they are oh please your located in Ohio how busy can you be!!!!! There happy to take your money and never provide you with any documents to back up there work nor get the job done as they claim. They never collected rent on time from tenants. A tenant left the premises with paying rent for three months and the management never cared come to our surprise we didn’t know until a couple of days ago what a shame. They should be responsible it happened under their watch. The worst experience ever. Please be aware of this company Keller Williams property management.

Negative experience: They don’t take care of anything. Prepare to take care of any problems you have with your RENTAL property by yourself. And they’re all rude. TERRIBLE company

Fantastic experience: Great to work with. Always quick to respond and willing to help. Enjoyed having them manage my rental property.

Fantastic experience: Friendly staff who are quick to communicate, and have thus far been very helpful in managing our property. I would certainly recommend them based on our experience so far!

Fantastic experience: Team is very helpful and prompt with answers and information.

Fantastic experience: 100% use them! We currently live overseas- i sent an email to ask a year ago if they were interested in managing our property In Copley. I have NEVER regretted it-- from the owner's initial response - to Cullen's amazing management of our property and back to Trisha in the lease department. EVERYONE is great on this team- USE THEM!!!

Fantastic experience: I have been a customer for over 8 years. I have and am very pleased with the service I have received from Jim and his staff. I find them to be very responsive and eager to find to creative solutions to maximize my profits from this investment property. When I expand my portfolio they will be the first call to help me find, analyze and procure my next one! Thank you Jim, Kelly, Toni, Katie, Courtney, Trish and Cullen. You're the BEST!

Fantastic experience: Went in to drop off my rent and they are always very friendly and very helpful

Positive experience: Excellent communication and work done in time!

Fantastic experience: I've worked with the Keller Williams Property Management team for over a year now and am very impressed with their service. They manage over 40 doors for us and are on top of all the properties.

Positive experience: They collect my rent.. What else is there to say.... They are very friendly and helpful... I like that about them.

Fantastic experience: Keller Williams property management has provided excellent customer service. The KW Team handles our property rental needs with exceptional professionalism and consistent efficiency. I highly recommend them.

Fantastic experience: We have used this team as our primary property management in northeast Ohio for several years. They are great in communication and have done an excellent job managing our units.

Fantastic experience: Katie is great! I am very happy with her real estate service

Negative experience: The office never returns my calls, I went 2 weeks without heat in mid December and have yet to hear back from the office after 2 days of constantly calling them about raccoons in the basement. I would never suggest anyone rent through this company. It's astounding they oporate with such a lack of communication between renters and landlords. Terrible

Negative experience: They make you apply before even being able to view a property. Spend $60 just to view one property is ridiculous. If all companies did this you would be spending between $300-$500 just to find an apartment. Just avoid them until they realize their properties aren’t as great as they think they are.

Fantastic experience: Two of my friends rented a property from Keller Williams Chervenic Property Management and overall is was a great experience. They were very helpful at the beginning of the process with showing the property and assisting us with securing the house. Throughout the lease they were always easy to contact and checked in here and there to see how we were doing. I would highly recommend them for future work going forward!

Fantastic experience: I'm a RE agent in the area looking for a property manager for the Cleveland area and I came across DeVonna. She was very accessible, returned my call promptly, and provided information to me so I can share with my investors.