Yellow Brick Management

Negative experience: don't waste your time, unprofessional, false advertising, they only care about how much money you have

Fantastic experience: Yellow Brick Management has been crucial in helping homeless veterans and their families get housed. They've provided so many opportunities for people to get back on their feet, and have been an absolute pleasure to work with while advocating for those who have served. Dilayla has been a godsend and is so informative and caring. Thank you Yellow Brick for allowing veterans with housing needs be safe, happy healthy and successful!

Fantastic experience: This was my 2nd time working with not only YellowBrick Property Management but also with Delilah! It's taken me a few months to leave this review because life has been hectic and busy but I can now leave a thorough review!! YellowBrick as a property management company is fantastic. The viewing, application, approval, lease signing and move in process were quick and easy. They are also fantastic when it comes to maintenance! They respond quickly to maintenance calls and they properly and thoroughly complete the jobs. They have a landscaper who cuts my grass and maintains my yard for me and they provide sand/salt in the winter! Now, I worked directly with Delilah while moving into both YellowBrick units! She made the process stress free, easy, convenient, smooth and was an absolute delight to work with!! I love this property & the property management company and plan to stay here with my babies for a good long while!

Fantastic experience: Yellow Brick has been outstanding client of ours for a while now. They have responded to their issues and addressed issues as needed, and make sure the tenant is happy and if issues are being addressed and resolved in a timely matter.. for anyone looking for an apartment or rental building I would look up yellow brick right away from what I’ve seen as a contractor. They treat their people right.

Fantastic experience: My experience with yellow brick has been great..Dilayla is extremely helpful and cheerful.. emails are responded to immediately. All the properties I visited were well maintained, modern and most newly renovated. I plan on staying at the property for a very long time, I feel secure with the management team.

Fantastic experience: Great people here matt is the best

Negative experience: Stay far far far away very deceitful, lies, Unprofessional they do not disclose any info that they are aware of. I have Their attorneys email shows they had never been on the property or premises, but in the very next paragraph, he says Kevin was in the doorway for the smoke certificate that he paid . They were also receiving numerous violations from the city paying fines on that particular house. It did not take the cop to even get to the top of the stairs, before he deemed possibly a deceased person or someone in dire need of medical attention. That’s how strong the stench of the house was But Kevin was in the doorway and didn’t report it. There is a fire certificate issued, and which now they claim was unofficially, reported by The fire inspector of the conditions of the house. All the egress were blocked Impeded. The city Springfield came out to the same house showing and stating the lack of fire detectors that the fire certificate showed. They Knowing Sold a Condemned house I have also quoted the judges wording of this being a public fiasco. Below find the doorways and which Kevin stood clearly shows the conditions Also, the judges remarks also their lawyers contradicting as to whether or not they were on the property or they weren’t.

Negative experience: Seen an apt, got an email to apply one week later. Was asked for all our info and had to take time off of work to get additional information requested. Turned down two other apts thinking we got this one due to them reaching out to us. They went crickets until 4/2. We didn’t get the place… but even better we have no where to go next month because our landlord is renting our apt for May. Thank you yellowbrick for all YOUR HELP! Couldn’t have been homeless without you

Negative experience: No one is ever available

Fantastic experience: They work really hard to partner with owners to review and decide on the best path forward in regards to fixes, updates, appropriate rents and more. They use their experience and knowledge to help the decision making process easier

Negative experience: They buy broken down properties for cheap, put minimal work into them and then rent them. Might look good at first glance, but look closer. They also try to make their own "laws" and "regulations" when it comes to renting. Maintenance men will let themselves right into your apartment with no warning.

Fantastic experience: Awesome peeps

Fantastic experience: My whole experience has been amazing. I was so pleased with the service I received from yellow brick management. Dilayla went above and beyond to help me. I’m thankful for everything this company did for me.

Negative experience: horrible management that abuses their tenants.

Fantastic experience: Great staff God Bless

Fantastic experience: Dilayla at the front desk has been amazing thanks you

Negative experience: AVOID AT ALL COSTS! I’ve never had a more unprofessional experience than trying to rent a commercial storefront from YellowBrick. They routinely took a week to respond to emails — or didn’t respond to emails at all (so we had to stop by their office). It took them a month to get us a sample lease and another month to answer questions we had about common area maintenance. The tenant relations team was unable to do their job — the icing on the cake was their inability to open a lease with track changes ‍♂️. Gabby Voorhies (tenant relations) and Jessica Sicard (maintenance) were rude and berated us when we tried to ask legitimate question. I’ve never been treated so badly. The only good thing I can say is Dilayla at the front desk was very pleasant. I feel bad that she has to work in this kind of environment.

Fantastic experience: YellowBrick has been great. Two thumbs up

Fantastic experience: Been a tenant for years and have had great serivce.

Negative experience: The home Ive been living in for years was foreclosed and then purchased by Ruby Realty but managed by yellowbrick. Very unproffesional people and rude. I've never met landlord and all they want is money money money. Anything that needs fixing they want to charge you for it even if its not ur fault it's broken. They think just because they own property they can use their key whenever they want even if your not home to enter. I'm being evicted just because they want to sell house vacant and expect me to find something over night. Not once was I offered another 3 bdrm and because of the eviction now its even harder to find a place. Crazy how these companies can take advantage of certain situations and no one to help us

Fantastic experience: Tiene bueno apartamento

Negative experience: I set up a time to view the apartment on 12/22. I viewed the apartment and ask the agent what next. He says if interested email the email you been emailing with your interest. I do just that on 12/23. I send a couple emails and no reply. Once I drive to the office and look at the sign on their door, that's when it clicks I been sending it to the wrong email. No thanks to the agent doing the showing who showed no interest in being there. Came exactly at 4:30 and never provided the correct email address. I send an email to the correct email and they respond with " that apartment is already locked in". I wasn't given the chance to be properly considered. Please don't waste your time. These people are clearly after people's information and have no interest to actually rent you an apartment. I would give them a 0 as a review if I could. Don't even waste your time calling according to their recorded message, their voicemails are got monitored and you will not be called back.

Negative experience: You're better off anywhere else, they will treat you/charge you like a tenant, but expect you to fulfill the role of homeowner as well. Shady and greedy, I recommend any property that isn't managed by them. (EDIT: contrary to what someone else has said here, I do not have a history of terrible reviews. I am honest in every one, and this is my honesty regarding Yellow Brick, from what I've seen my friend go through here.)

Negative experience: When the maintenance people show up they are polite and helpful. BUT good luck getting a hold of anyone. Their voicemail is full they don’t answer phones, ignore emails for weeks. Seriously they are so frustrating I don’t know why landlords use them unless they are trying to avoid fixing your problems. Super annoying. The company before Atleast picked up their phones. No accountability. I could go on and on. Just poorly run. I don’t think they have enough workers.

Positive experience: Good selection and service

Fantastic experience: Very friendly and professional staff. Willing to work with you to get you into the rental that you are interested in. Very responsive with communication about available units, and guiding you through the process.

Positive experience: I have read all of the poor reviews of this management company and wanted to add a positive response. Although my rent is a little costly, I have a great relationship with the management company and they are very responsive to my needs. They have come to fix the things that I have asked in a prompt manner and even came and did an inspection of my property when I asked to a little extra to be completed to make the house more comfortable and the yard more desirable. I have found that you just need to communicate with them and be a partner in your communication and desires and they are great! I do with there was a number that you got a person during the day to talk through things with but again they always get back to me fairly quickly.

Negative experience: Stay far away from this company if you are renting. They buy rundown properties, do the bare minimum to bring them up to code then charge crazy rent prices. They will also sit outside the building and record your windows open in the winter, claim your wasting heat or take videos of your trash and post them on tiktok

Negative experience: Not only do they go through the tenants trash But also stand out side the buildings making sure people don’t open a window, if I’m paying to live in a place and want fresh air, I should be allowed to do so with out my rent increasing the next month. The stalking, the filming and going through people trash is and invasion of privacy and extremely uncomfortable and pretty sure that’s not legal. Stay far away

Negative experience: They're slum lords my kitchen light has been broken for 2 weeks and they keep telling me they're going to fix it and haven't They're quick to take your money but getting them to do anything is impossible

Negative experience: I applied for a 2bedroom . Because I didn’t have paper work from the court stating I get money from my child’s father they denied me and then referred me to a low income program. I felt like they were rude and referred me there thinking bBecause I made 850 less than what they were asking for and I Receive 1000 more than what they were asking for. Overall this company is really not a good one

Positive experience: Missed a appt for showing and I basically received a essay email... "They rent to people who usually respect their time". As if I were disrespectful. I'm a government employee. I hold an important position. I could not just leave my work when something I'm in charge of is priority. My apologies but if you can't respect me then I can't respect you. I'm no longer interested in this company.

Fantastic experience: Todavia no e tenido el placer de conocer el personal de Yellow Brick espero en dios que todo salga bien

Positive experience: This is by far the best place to get a single family to an 3 bedroom apaetment affordable housing for amazing people office staff is nice and polite maintence amazing and highly trained

Negative experience: Very rude managed improperly.

Fantastic experience: Good people.

Negative experience: There are all. Mest up in the head first they say they have apartment. Available. And then they say ..no. I cant belive this

Fantastic experience: I GAVE FIVE STARS SO YOU CAN SEE WHAT THEY ARE REALLY LIKE. NOT EVEN ONE STAR DESERVED. THE OTHER PEOPLE WHO ARE RATING PROBABLY WORK THERE. Disgusting experience with YellowBrick. THEYRE SLUM LORDS. THEY love struggling families. As a domestic violence victim I was not allowed to go back to my ex's dwelling because the lovely woman at YellowBrick said "no that's not OK" its not okay that out of fear of being abused again we left my x and all our stuff then he moved out and at that time we could get our stuff safely with a police officer. There was trash in every hallway, drug transactions, homeless people broke the downstairs door to sleep in the hall way, two of our windows didn't even lock, whole apartment complex smelled of weed and cigarettes, bug infestations (roaches, bed bugs, mice) like 7 children who lived above us who literally ran marathons up there. They took three months to fix an outdoor light bulb. Yellow brick says free parking but our car was towed. They prey on struggling families and were always very rude when we tried speaking to them.

Fantastic experience: As a current tenant I cannot speak highly enough of this company. Terrific group of hard working, dedicated individuals working to clean up the city of Springfield and creating beautiful homes for their tenants!