Colorado Property Management

Positive experience: I probably would not have written a review at all, but I recently had an issue with our property management company and not being notified of communication from the company regarding my property. I reached out to Craig for help who was very empathetic and understanding of our situation as a military family, and we were able to come to a resolution. I’m very thankful for his professionalism and the time he took to make things right.

Negative experience: UPDATE: The response below justifies the mark of PREDATORY- the previous HOA did not fine for the items that were present when the unit was purchased SEVEN years ago! These issues arose 6 years after ownership and change to this HOA! They responded because this post is gaining engagement! And presence in their reviews! This company is a PREDATORY Agency - We have been in the same home for 6 years. Since this company came in they have manufactured issues that were present when we purchased the unit. The door was white when we bought the unit, made us paint it brown last year, we had A/C units in the windows since we moved in. This year fined for no braces. Even though they are screwed in inside the bedroom. Last year they made us take down our patio lights that have been up since the summer we moved in 2020. They then fine and fine you $75 to mail a letter for a "infraction" that was in place for over 5 yrs. ALL RESIDENTS BEWARE!!! AWFUL COMPANY FOR HOMEOWNERS!!!

Negative experience: I would highly suggest you do your research before buying or renting a place that is managed by CPSM. We live in the Castlewood Ranch HOA. The HOA “Common Area” backs to our backyard. There is an infestation of prairie dogs decimating the land behind our houses. With no where to go, these rodents are moving in to our backyards and have frequently been seen throughout the neighborhood in residents front yards. While the HOA is in direct violation of the bylaws, neighbors are left to deal with this on our own. The pictures do not do the amount of devastation to the land justice.

Negative experience: I've had several issues with CPMS, I just don't think they are good at the customer service part of their jobs, but this last interaction really takes the cake. My ac completely stopped working and needed to be replaced, but my entire condo community has roof units so a crane is necessary to remove old equipment and install a new one. I contacted them immediately after speaking with the contractor to see what could be done about ensuring the parking lot was clear so the crane could get in and they responded right away offering to send an email blast to all the residents and placing cones out to block off the parking spaces needed for the crane. Several days went by and I hadn't heard or seen anything from them so I sent a follow up email. Still nothing so morning of I called to remind them AGAIN they hadn't done what they promised to do (but it really was too late at that point) and they responded by trying to blame me for not getting them the information they needed and completely absolve themselves of any accountability. Too bad for them I had the time stamped emails sent to four different people in their office so I really don't know four different people all missed the mark on this and then had the audacity to blame me.

Negative experience: Zero stars -- stay far way. CPMS as a group is negligent, unprofessional, incompetent, unresponsive, rude… I can’t conjure enough pejorative professional terms to describe my HOA’s experience with CPMS. Not only is their customer service horrible and response time abysmal, taking weeks to months to respond to or resolve simple requests, but they refused to fulfil the terms of our contract and quit when we insisted that they do so. As a final act of incompetence, they hired a painter to mar the face of our community with a botched job, paid him despite explicit guidance to withhold payment until the issue was corrected, and then refused to correct the issue themselves. Further they threatened to sue us if we told the community about their failure to perform (we informed the community regardless). The only reason we did not sue them for breach of contract is because we were far beyond tired of their poor management, or rather their mismanagement of our community. You can't coerce an agency into performing satisfactorily when they are committed to poor performance. Contracting this group would be a very poor decision for your community. Look elsewhere.

Negative experience: Similar experience to other reviewers, not impressed with knowledge, selective issue notifications, incorrect information given and received. Friendly people but that doesn't cut it when you hired to represent a community.

Negative experience: The worsts

Negative experience: I’m extremely disappointed in this management company. Important updates are often unclear and delayed, leaving residents confused. Many decisions lack basic logic, resulting in inefficient processes that could easily be improved. The management company needs to enhance communication and implement effective processes. Our community deserves better.

Negative experience: People hate HOAs for a reason and these people are no exception.

Fantastic experience: Marsha and her team are by far the best management company I've seen through any of the HOA communities I've lived in. They genuinely care about your community and will bend over backwards to do what is right. The CPMS team is responsive, kind, community-building, and they are always up to date on the most recent HOA requirements. The very limited negative reviews here are clearly from those who didn't want to follow their own HOA declarations, bylaws, or guidelines. Instead of running for the Board and changing the things they don't like, people too often take it out on the management companies who work at the direction of the Board. CPMS provides an extremely professional service while still remembering that we are a community first.

Fantastic experience: Always helpful.

Negative experience: Cant even answer their phones. EDIT: 3 YEARS LATER: STILL will never answer phone...ever. The website is full of glitches. Every Month I get a late fee because they days 5 DAYS to process a payment? Every Month Its an issue even paying on the site. Cant make a payment from my phone. On the Off chance you do get ahold of someone they are rude. I"m so sick of dealing with this place it literally ruins my day every single month when I have to pay money to a management team that wont even respond to emails or pick up a phone.

Negative experience: This company has been robbing me for years. All they do is take money , they don't take care of the property, majority of the units flood every time it rains due to terrible outdoor maintenance and I've seen better basketball courts in jails. I plan on selling and moving if we can't vote them out and get a better property management company.

Negative experience: Never answers their phones at the office during office hours and never responds to emails. Finally got someone to answer and they were so rude. I can't believe they have someone like that answering their phones

Negative experience: Extremely unpleasant, unprofessional and rude. Not sure if it's Colorado thing or this business is like that!?

Fantastic experience: I have worked with Craig for over seven years now. Craig and his whole staff have always been a pleasure to work with. They are very professional and polite to deal with. I would highly recommend them.

Fantastic experience: This management company has been helping our community through a difficult time. We've had a startling lack of transparency, unilateral rule enforcement and lack of leadership. Actions from our board have resulted in costly lawsuits and stagnant forward motion in the development of key infrastructure in our neighborhoods. Through it all, Colorado Property Management has been patient, thoughtful and professional. I highly recommend them. Don't wait until after your HOA is hit with a million dollar lawsuit for board member misconduct. Call them now.

Fantastic experience: Good property management services

Fantastic experience: I Read through all the reviews people wrote and it got me to wondering if some of the negative and I said some of the reviews are from people that don't live in the communities that The Colorado Management Specialists,Inc service. I live in Canterberry Crossing and when I see how many company's have names close to The Colorado Property Management Specialists, Inc I wonder if they know who manages them. I have lived in Canterberry for 20 years and do handyman services and most of my customers are homeowners and realtors that live and sell homes in Parker. I see and deal with customers in HOA's with other management company's. I see what happens when management company's don't enforce the covenants as written. I see what happens when they don't and that is why I give give them the highest rating. I have Realtors asking me for referrals all the time. They say that CPMS is the easiest company to deal with when selling or buying a house in Canterberry. Look at any of the properties they manage and you will see the difference in the look and feel of the community.

Fantastic experience: I received prompt, professional service from Colorado Property Management. I was having payment processing issues and Lisa was kind enough to help straighten out the situation! Also, property is looking better than ever! Thank you!

Fantastic experience: I don't post reviews very often, but this interaction warranted it. I misplaced my wonderful coupon book for quarterly payments and then realized I was a week late for the payment. I asked a question about the online registration and within minutes was sent the link and how to complete the process. Wow! Thank you for being so accommodative and responsive.

Negative experience: Absolutely the worst property management company I have ever worked with. Slow to respond, selective enforcement, disinterested staff, and no resolution to issues after several calls. Difficult to work with at best. Please choose another company to represent your property and interact with your tenants and residents. ***Update on 3/16/21*** I pay $250/mo for CPMS to manage the exterior of my home. After the snow storm, the opposite side of the street was completely clean the first day. Second day no one came near my end of the street to do any sort of snow removal. Had to shovel 5 feet of drifted snow off my front steps and 3 feet of drifted snow off my driveway. CPMS sent an email before the storm stating that snow removal would happen as possible. No updates or plans for removal were shared with residents after the storm. Run hard and fast away from these people.

Fantastic experience: There is so much to say about dealing with Marsha Miller and her team at CPMS. If words describe how she runs that organization and treats her vendors,staff & customers they would be the following: Professional, Integrity, Honorable,caring,forgiving,community driven and most of all a commitment to be the best everyday. We have learned so much in watching how she handles situations that it amazing to be a part of. We always will do what we can here at HBS to support such a fine person and company on a daily basis. Keep up the great work, as business in America should always be ran with the passion that CPMS offers to it's vendors and customers. Michael Mink/HBS

Fantastic experience: I had some recent violations I needed to resolve with the association and was able to resolve them quickly and professionally, specifically with John Gallagher. He was helpful to me and my concerns and I was very happy with the outcome of our work together. Looking forward to working with them in the future as needed. Thank you!

Fantastic experience: Tina Martinez bent over backwards to assist me. Her professional and very rapid responses to address the issues I was experiencing are the model of true customer service.

Fantastic experience: I live in a very large condominium community. Over the years our homes and surroundings suffered from delayed maintenance. When CPMS was hired as management for our community change began to happen. CPMS worked with our board to make a huge difference. In about four years our community has become more and more well cared for. I am sure that our property values have risen in addition to becoming a nice place to live.

Fantastic experience: We have been working with Craig and his team for the past 3 years on a major renovation project at one of their properties. The attention to detail and compassion for his communities is impressive. He cares about his residents and making sure their issues are addressed. He looks out for his communities best interests. He manages with fairness and integrity which was appreciated.

Fantastic experience: Craig Miller is very knowledgeable with all facets of property management and construction services. When working with Craig and Marsha they showed great customer service and quick to response times when dealing with both customer and vendors. Great company to work with!

Negative experience: Avoid this company!! Raises rates by $100 a month without any warning. Constantly sending violations that are not valid. Doesn't even keep the property clean & will harrass you, but ignore you when a maintenance/hoa request is needed. And that lady in the office... i wont state what name i have for her online!

Negative experience: Unable to get a return phone call or returned email after 10 attempts including a personal visit to their office. Unfortunate customer service.

Fantastic experience: Property management companies serve the community by upholding the covenants, rules and regulations that have been enacted by our boards. That is not always an easy task but CPMS gets things done! They ensure that our common areas are well maintained as well as ensure homeowners maintain their homes so that our property values remain high. Office staff have always been professional and helpful. If they don't have an immediate answer, they research and follow up promptly. CPMS rocks!

Fantastic experience: I wonder if people really know what a management company does. When a run down mismanaged HOA or condo complex calls in the real professionals that's when the real work starts. Enforcing the laws and rules. Its painful when owners find out there isn't any money in the reserve account because THEY failed to go to board meetings and become active in how there interests were and are being managed. When your roofs leak the decks are falling off and your past company miss managed all your money you want to blame the the real professionals that come in and get the work done. That's like blaming the bank when you spend all your money foolishly and get overdraft notices in the mail and write bad reviews on social media about the mean old bank.. Maybe you could organize your neighbors and show up at meetings and add to the conversation.

Fantastic experience: The staff at The Colorado Property Management Specialists have always acted with the utmost professionalism and thoroughness during my experiences with them. Whenever there has been a question or issue, they've made sure to research and come up with the most appropriate answer or resolution. As far as property management companies go, I'd put them at the top of the list.

Fantastic experience: Excellent property management company. Very professional and easy to work with. Highly recommend.

Fantastic experience: My experiences have been great. I've been on the board of one of our community's sub-HOAs for years and they always keep us informed, organized and aware, and they are open to new suggestions to help modernize ways of doing business.

Fantastic experience: I have only had the pleasure of working with Marsha with CPMS, her response time and willingness to go the extra mile is unprecedented in the management community. We have all had managers who are just there to collect a paycheck and couldn't care less about the upkeep of the property or addressing our concerns to the board. I assure you CPMS is not that type of management company. I understand that the HOA board has the final say and is in control of the communities purse strings, but it takes a manager who genuinely cares about their communities to approach the board and sometimes apply pressure if the concerns of the communities are not being put first. I'm fortunate to have a manager who works for a company who looks out for the communities they are hired by. It is the boards responsibility to perform general maintenance and upkeep on the property so that down the road we don't need major construction projects costing us all thousands. I have seen Marsha out on the property noting areas of concern before they become a problem I have spoken with her while she was onsite performing inspections ensuring that the contractor who performed the work, did what we paid him to do. CPMS is new to our community and our last management company performed most of their responsibilities from their office where ever that was. we are glad to have CPMS as our new management company and hope they are here for us for a long time to come.

Fantastic experience: Great experience with this HOA Management company. They're professional and responsive.

Fantastic experience: Great property management service and by far the most affordable for our homeowners.

Fantastic experience: I sat on a HOA board within a community that used CMPS for seven years, and can't say enough good things about them. Professional, consistent, and efficient are words that come to mind. I ultimately stepped down from the board to make room for another homeowner that wanted to serve.... when does that happen? CPMS does an outstanding job of maintaining a community and ensuring compliance with covenants. I suspect the negative reviews come from people who have difficulty with covenants in general, but our property values have increased at a rate greater than the surrounding area in the twenty years that I've owned in the community.

Negative experience: They fail to pay the bills for repairs on the exterior of the building that we pay $400 to maintain. We have no flowers, trash everywhere, and pay $400/month for what exactly? All of the owners of the units have had nothing but hell dealing with this company. Edit: 1 year later, they charged all owners AGAIN $1,800per year because they don't know how to handle their money.

Fantastic experience: I was frustrated that they didn't answer the phone or call me back after leaving messages SOOO, I picked a number other than Zero and was fortunate enough to have reached Craig. I was calling to set up auto-pay and to fix an outstanding charge which included a late fee. I had no idea I had missed payments for an assessment. Long story short, Craig waived the fee and helped me to set up auto-pay so that something like this doesn't happen again. Super responsive and helpful.

Fantastic experience: Fantastic Property Management company. I've seen both sides of the fence with this company. I've had experience with them as a tenant that's needed to call them to have items fixed, and I'm now also on the HOA board and they manage our community. We've had some bad experiences with other property management companies and our community really turned the corner when CPMS cam on-board and started managing our HOA Association. In all instances, they shine. Very responsive to calls and/or emails. Their integrity is top-notch. I simply can't say enough positive things about this company.

Negative experience: Frustrating, unresponsive, do not answer phone calls or return them. Making my home buying experience stressful. Requested a phone call two times today and that never happened. They were able to email me but contradicted their answer about fencing. A fenced yard is crucial to our arrival as we are moving with a child who has autism that wanders and we are unable to get clarification on our yard to get things ready for him. Working in the property management for 14 years I understand follow up can take 24 hours but I specifically requested a phone call to knock out my questions and continued to get emails that were not helpful.

Negative experience: They never return calls or emails, but will keep writing you up for nothing. Worst customer service ever!! Pathetic!

Positive experience: I've called and left voicemails plenty of times to try and get a hold of someone. Everytime I call during business hours no ones picks up and I get forwarded to their answering machine. It's a shame that I pay 350$ a month for my HOA only to have management never answer or return my call. It makes me wonder why I pay so much for HOA to a company that fails to even simply pick up their phones. It goes to show how well "managed" my property and the surrounding area is. If you can, avoid purchasing a home within this company's HOA management. UPDATE: After FINALLY getting a call back, and a follow up call the next day, they where able to wave a late fee due to a misunderstanding within the terms of my HOA payments. Granted they took forever to get back to me; they made things right and deserve a better rating. Very polite and punctual once contact was established.

Fantastic experience: Best property management company in Colorado!

Fantastic experience: Excellent Management Company. CPMS working with our Board of Directors has been a real asset our community and property