Thomas Payne, REALTOR - Century 21 Signature Real Estate in Urbandale, IA

Fantastic experience: Thomas went the extra mile for us on more than one occassion. Our experience was pleasant and without duress. He was available and worked for solutions.

Fantastic experience: friendly knowledgeable and professional

Fantastic experience: Thank you, Thomas, for your exceptional help throughout our home search and buying experience. Your attention to detail and proactive approach truly set you apart. You are a rockstar realtor, and we couldn’t be happier to have had the opportunity to work with you to find our home!

Fantastic experience: I had the pleasure of working with Thomas to find our next perfect home. Thomas was a great listener, hearing what our wish list was for the perfect house, but also was knowledgeable in asking the right probing questions to ensure he knew what to look for. We had not purchased a home in several years, so Thomas was wonderful in setting expectations and answering questions all throughout the process. Again, it was a pleasure working with him, and I will be actively referring him out to my friends and family when they're looking for their next perfect house!

Fantastic experience: I would highly recommend Thomas to anyone! He made the process of selling our old home and buying our new home super easy! We appreciated the prompt communication, knowledge, and experience he brought to the table which resulted in a smooth subject to sale purchase of our new home.

Fantastic experience: I had the pleasure of working with Thomas on a recent transaction, and it was a great experience from start to finish. His communication was excellent throughout the entire process. Clear, timely, and proactive—which truly makes a difference in keeping everything moving smoothly. Thomas was professional, organized, and easy to work with at every step. He stayed on top of details, responded quickly, and approached everything with a solutions-focused mindset. That kind of collaboration goes a long way in making the experience better for everyone involved, especially our clients. I’m grateful we had the opportunity to work together and successfully get this one across the finish line. Looking forward to working with him again in the future!

Fantastic experience: Thomas was a great realtor to work with. He's helpful, professional, and knowledgeable. We had a tight window we wanted to find a house in and he worked with to enable that buy to happen. I would highly recommend Thomas Payne for your next real-estate venture!

Fantastic experience: Thomas impressed me from our first conversation, throughout the process, and continues to this day even though it's been months after all was finalized! I felt very comfortable with Thomas. He was always upfront and honest with me. Thomas was very patient and understanding, despite my MANY questions along the way. He took the time to guide and educate me, and ensure I understood and was at ease with everything. Thomas was readily available and quick to respond. He was focused yet fun, and kept my stress level down. Thomas made this major event, manageable and successful, for which I am forever grateful! I highly recommend Thomas and would not hesitate to choose him again if I were to buy/sell in the future. In choosing Thomas, you will be in good hands with a knowledgeable agent and caring person, who works hard for you, and makes you feel like his only client. Top notch in every way!!!

Fantastic experience: I had the absolute pleasure of working with Thomas Payne and I can’t recommend him enough! From our very first conversation, he made me feel supported, understood, and confident that I was in great hands. Thomas took the time to really listen to my needs and preferences, and it was clear that he was genuinely invested in finding me the perfect home—not just making a sale. Every step of the way, he was patient, responsive, and went above and beyond to ensure I felt comfortable and informed. I’m so grateful for the experience and will absolutely turn to Thomas for any future real estate needs!

Fantastic experience: We’ve used Thomas several times with our real estate needs. Thomas is very easy going and knowledgeable. We love bouncing different ideas and scenarios off of him. We’re happy to have him as our realtor and would recommend him to anyone.

Fantastic experience: Thomas was there with me thru the whole process of getting my house ready to sell it and looking for a new place to leave while I was an emotional wreck. My husband had a horrible car accident so I was doing this all on my own. Thomas listened to me and knew what I needed and he delivered. This realtor was not just awesome at his job but was so caring. My husband is doing well now and we both love our house. Thank you so much Thomas for everything you did for us!

Fantastic experience: Thomas is professional, extremely knowledgeable, always available for questions. His real estate skills and guidance put us at ease.

Fantastic experience: Thomas is so personable, knowledgeable and is simply amazing at what he does. He helped us sell our first home and find our lovely home in our dream neighborhood while seamlessly tackling challenges along the way. Such a great experience start to finish with the best realtor! - Lisa & Chris

Fantastic experience: Thomas is a true gem of a Realtor in Central Iowa! He takes excellent care of his clients from start to finish (any beyond) He is always a joy to work with when we have mutual homebuyers. Professional, personable, and consistently goes the extra mile!

Fantastic experience: Thomas might be the best realtor we have worked with in our longtime experience with buying/selling homes over the past 30 yrs. Professional, thoughtful, communicative, careful when he sees something may not line up with our preferences, and demonstrated his experience with finding the right fit in the right neighborhood for his buyer. Appreciated his consistent effort and genuine concern for seeing the best possible outcome in a competitive marketplace. He just gets it, highly recommend.

Fantastic experience: Thomas provided excellent and caring service! He also answered all of concerns to upgrade our house for sale!

Fantastic experience: The most amazing real estate agent ever! All of my family and I have used Thomas as our agent and he always delivers. He is very supportive and helpful along the whole process of buying a house. He always has your best interests in mind and is always very quick and responsive. I wouldn't trust anyone else with buying or selling a house other than Thomas.

Fantastic experience: Thomas demonstrated exceptional professionalism and expertise in handling a challenging property sale that had been severely damaged by vandalism. Despite the difficult circumstances, his patience and unwavering commitment to ensuring the property was sold at the right price stood out. Thomas meticulously managed the process from start to finish. He helped gather quotes for repairs, and worked closely with the county to provide me with a comprehensive recap of what needed to be done. Throughout the process, we received several lowball offers, and there were moments when I questioned the true value of the property. Thomas remained positive, advocating for a higher offer that ultimately proved to be much more beneficial. His attention to detail, deep knowledge of the market, and exceptional communication skills made him a pleasure to work with. Additionally, his kindness and professionalism made a stressful situation much more manageable. I highly recommend Thomas for anyone in need of a reliable and skilled realtor. A special shoutout to his coordinator, Sarah, whose support was invaluable throughout this process!

Fantastic experience: I first met Thomas in 2017 when I was looking to buy my first house. Thomas was diligent in the pursuit of the right fit and was always a pleasure to hang out with whilst looking for a home. Fast forward to 2023 and Thomas helped us find our second home and we are very happy with our choices in both homes and assistance along the way. I could not recommend Thomas more to anyone looking to find a house in the Des Moines metro and surrounding areas. I can say that Thomas has not only been a fantastic asset in the real estate market, but also as a great friend to both myself and my wife. He has left such a lasting impact that we also convinced him to be our officiant in our wedding! He truly wants the best for everyone he meets and will do whatever it takes to make a positive impact on others’ lives.

Fantastic experience: Thomas rules ! I was crazy scared when buying my first house because there's so much I didn't know about when it comes to owning/ buying a house. Was nice to feel safe during the process. Also he got us on national TV (house hunters) which was a lot of fun!

Fantastic experience: Thomas is a joy to work with - and ever so patient. We worked with Thomas for over a year trying to relocate from OK back to IA. He worked with us every step of the way, spending countless hours looking at homes with us on multiple weekends, conducting numerous virtual tours for us when we couldn't be there in person, learning what we liked and disliked really quickly, and feeding us potential homes to check out on our next trip up (or virtually!). Thomas never got impatient or pushy with us, and when the time came for us to decide that after all this time, we just couldn't make it work - he was the most understanding person about it all. He didn't make us feel bad about the decision that was right for our family - and in fact, was positive about working with us in the future. As he said, he isn't giving up on us yet. Thomas is wonderful and if you're looking for a realtor, don't even think about anyone else - he's simply the best!

Fantastic experience: Thomas has been our realtor and genuine friend through several real estate transactions. He is fantastic. He uses the latest techniques and technology to make your purchase and sale the best it can be for you. I highly recommend Thomas.

Fantastic experience: Thomas was the best realtor we could have asked for. He was knowledgeable, thorough and unbelievably patient. Four years later, he still checks in monthly, provides undated info on our property and invites us to social gatherings. We couldn’t have asked for a better experience!

Fantastic experience: Thomas is trustworthy, sincere, and extremely likeable. As a real estate agent he "knows his stuff". He's a great guy to have in your corner.

Fantastic experience: Thomas is one of the most genuine real estate professionals that I’ve had the pleasure to work with. He operates with a “client first” mentality that is truly unique in a commission driven industry. That paired with his experience, expertise, and being a genuinely good person make him stand out of the crowd. Highly recommend.

Fantastic experience: Thomas is so wonderful! He has been able to make the home buying process so easy and was honest with us every step of the way! We found our dream home!

Fantastic experience: Thomas Payne is a great Realtor and someone you can trust. I’ve worked with him professionally and know him personally. You would be in good hands hiring him as your Realtor!

Fantastic experience: Tom is dedicated to finding you what you want, where you want it, at the best price he can find. He is an excellent realtor who genuinely cares about you and a person and your future home.

Fantastic experience: Thomas is very knowledgeable and very personable. He is patient to work with you to find the right home for you. I highly recommend him.

Fantastic experience: Thomas is currently helping us with our 3rd move! Many people talk about moving and how stressful it is, but I can genuinely say Thomas takes a lot of stress out of the equation. He is very knowledgeable, provides sound guidance, and gives the best service anyone could ask for. Thank you Thomas for helping us again and again with moving!

Fantastic experience: Thomas deserves 10 stars!! This is our 3rd time working with Thomas and he does not disappoint. He has made our buying and selling process a breeze! He is extremely knowledgeable, thorough, quick, and a fun person to work with. You can tell he enjoys and prioritizes his work and his clients! We will never use anyone else!! You will be so glad you chose Thomas!

Fantastic experience: Thomas helped us buy our current home and I recommend him to everyone I know. He was so professional and helpful during the whole process. He is the best realtor I have ever worked with!

Fantastic experience: We have worked with Thomas for 2 moves now. He and his team have been fantastic in every way. They have made both the purchase and selling processes as smooth and painless as possible!

Fantastic experience: Thomas Payne is a fantastic realtor! He is friendly, personable, and really listens to what people are looking for in a home. I would highly recommend using Thomas Payne to find your next home!

Fantastic experience: Thomas was incredible to work with. He was timely with communication, always willing to show us a house, and edplaiejd everything thoroughly. I have recommended him to many friends and family and will be using him again when the time comes!

Fantastic experience: Thomas is a wonderful realtor! Between investment properties and primary residences he has handled many transactions for us over the years. Highly recommend!

Fantastic experience: Thomas makes things happen! He has a can do attitude and knowledge to overcome tough situations. We have worked with Thomas multiple times and it's always a pleasure. You'll never regret using Thomas, you'll only regret not using him sooner! Thanks Thomas, we appreciate your hard work!

Fantastic experience: We bought and sold our house with Thomas and both experiences were great! He’s is very knowledgeable, organized, and answers all our questions promptly. I would highly recommend him for buying or selling to anyone.

Fantastic experience: We absolutely loved working with Thomas during our real estate adventure! From selling our old home to purchasing our new one, everything was streamlined and easy to follow. Thomas empowered us with knowledge and wisdom but never pushed us one way or another! I would highly recommend him to ANYONE looking to buy or sell their home. His professionalism and care make for a stress free, reassuring and seamless experience!

Fantastic experience: Five STARS are not enough to express the exceptional professionalism, dedication, compassion Thomas displayed during this journey. From the beginning he "Mr. Wonderful " took me under his wings and guided me thru the highs and lows bringing me to a safe landing. I now rest in my new home. Amazing Man.

Fantastic experience: As first-time home buyers we worked with Thomas, and we are so grateful we picked him. We had numerous questions about the process (sometimes the same questions as before, because I forgot the answer) and Thomas was patient and gracious through it all. We really felt like Thomas took our thoughts and goals seriously, and we couldn’t have asked for a better guy to walk with us through our first buying process. Thank you, Thomas!

Fantastic experience: Thomas was such a big help with finding the right property for us! He is always eager to help, kept us in mind as new properties came up, and was willing to show us any of the properties we were interested in. Would definitely use him again for future real estate needs!!

Fantastic experience: Thomas helped us immensely in purchasing our first home back in 2019. While one would think that it would be easier the second time around, it was not! Fear not, Thomas was there every step of the way for our second purchase including sale of our home earlier this year, and could not have made it any easier! He was just as thorough and easy to work with this time around. He answered all of our questions in a timely manner, and more importantly he showed up with a plan to get our house sold which he more than executed on. The only problem is that Thomas helped us find our forever home, so we may not be able to work with him again if all goes well! :-) Regardless, I would recommend him to anyone who is in any stage of their homebuying or selling journey!

Fantastic experience: Thomas is a joy to work with. He was not just in for his commission from the sale but was determined to help me find the property that was right for me. He was friendly, personable, and professional. He made the home buying process as stress free possible. I would recommend trusting Thomas to find you your dream home too.

Fantastic experience: Thomas was fantastic! I was a first time home buyer and Thomas took the time to make sure I understood everything about the buying process. Also, Thomas was honest and direct with me. Along with suggesting homes that fit our criteria, He had no problem telling me when I was looking in the wrong area or if there were any red flags in the homes we visited.

Fantastic experience: Thomas and his team provide excellent service every step of the way of buying or selling a home. I was impressed with the use of social media advertising used for the sale of my home, and pleased that my home sold in the matter of days. Thomas pays attention to your goals in your home search or sale and advocates for your best interest.

Fantastic experience: Thomas helped sell our house very quickly. He was always easy to get ahold of as well. I think we called him at 9:30 pm on a Sunday to clarify a few details and he was extremely helpful and willing to go the extra mile at all times. I highly recommend!

Fantastic experience: Thomas is a true advocate and educator to his clients. Highly recommend!

Fantastic experience: Great experience! He was very helpful! Even got someone to mow our lawn for us during the moving process.

Fantastic experience: Thomas and his team was great help throught the whole home buying process. I highly recommend them to anyone looking to buy or sell a home.

Fantastic experience: Thomas one of the best to do it. He treats his former house buyers and first time buyers with care. He gets to know his clients personally and loves to stay connected with you in the long run. If you are looking for a new home, I highly recommend Thomas for the job.

Fantastic experience: Thomas does a great job of guiding clients through the buying process. If it's your first time buying or your 100th, you'll be in good hands.

Fantastic experience: My husband, Luke, and I have thoroughly enjoyed working with Thomas to find our perfect home. He has guided us through buying our first home and taught us so much about the process. It was so easy to search for homes through the Century21 House portal and schedule showings on a 1 day notice. He really listened to what we wanted and we were able to find our home very quickly! We even received hand written notes and a few starter packing supplies as a gift after our inspection. I highly recommend working with Thomas if you are in the market to buy a home in the Des Moines area

Fantastic experience: Worked with Thomas to sell our house. He was great! He knew the process, listened to our needs and was always prepared. He was the best!

Fantastic experience: Thomas is amazing and so easy to work with!! He sold our house even before it was put on the market. Which was fantastic since we have 3 kids so we didn't have to work hard to keep it super clean for multiple showing. I have recommended him to everyone I know since then. If you want someone that will work really hard for than he IS your man. 😄

Fantastic experience: By the end of our house buying adventure Thomas felt more like a friend who 100% has your back than someone who's just conducting business. He truly gets to know you and what you're looking for. Plus he loves to answer questions, which as first time home buyers there were a lot! You definitely want Thomas in your corner when it comes to buying a house.

Fantastic experience: Knowledgeable, honest and attentive. Thomas goes above and beyond for his clients. I would recommend him to friends and family without hesitation.

Fantastic experience: We worked with Thomas on a purchase earlier this year. He went above and beyond for us through the entire process. We are so thankful for all the work that he put in to make sure our best interests were looked after. Cannot wait to work with him again!

Fantastic experience: Thomas is extremely professional and super knowledgeable! He goes above and beyond for his clients because he really truly cares about them! To him, building the relationship with his clients is the top priority! He loves his job and he loves his clients!