Redwood Residential Property Management

Experiencia fantástica: Redwood Property Mgmt has been managing my home for almost a year. They are efficient and professional. Very pleased with the company.

Experiencia negativa: Recently had a bad experience. Drove by our property and found our beautiful front yard over grown with weeds and my apricot tree was dead. I cried. We hired someone to cut the tree down and pull out all the large weeds. I talked to the renters and asked them to please start watering. I will have to start coming down (an hour and a half away) to check on our property. What use is having a property manager?

Experiencia negativa: Great with follow through advice and guidance

Experiencia positiva: The transition from the previous property management company and Redwood was seamless on my end. Fortunately, I have few problems with the property I own but, when I need to contact Redwood about something, I get assistance in a timely manner.

Experiencia fantástica: These are good people to work with and I trust their ability to manage my properties well.

Experiencia fantástica: Really appreciate all that Redwood Residential has done for me and my tenants. Thank you for your A+ service.

Experiencia negativa: My experience with this property management company was the most stressful I’ve had in 10+ years of renting, on top of an already stressful out-of-state move. After receiving my holding deposit and signature on the Holding Deposit Agreement - which seemingly does nothing to protect the prospective tenant nor outline when a lease must be delivered - there was no movement from them. Calls went straight to voicemail. It took the below email to receive the lease, which although finally sent before the 5pm deadline, I couldn’t in good conscience sign - instead paying for last-minute furniture storage and temporary housing while I look in person rather than be locked into a 1-year contract with a company that justifies poor operations by citing a requirement to send the lease “within 72 hours of the scheduled move-in date” (I’m assuming they mean at least 72 hours prior to scheduled move-in date). I can’t imagine that this is standard or tenable for anyone moving/shipping from out of state. Despite being told that I lost $804.83 of the $2,000 holding deposit (“we have confirmed that the owner is entitled to 10 days of prorated rent, as your application was withdrawn”) and the enormous stress that this has added, I feel like I dodged a bullet. I wouldn’t recommend this property management company to anyone - prospective tenant or property owner.

Experiencia negativa: My property manager who I inherited prior to Redwood Residential owning the company is fantastic. The rest of the company leaves a lot to be desired. I often get emails from other property managers telling me they are going to be my new property manager due to confusion in the office. I have yet to speak with Michael the owner since he refuses to answer or return any emails or phone calls.

Experiencia fantástica: I am happy with the new managers of my property. Caseworkers Christine and Lorena are terrific and always very helpful.

Experiencia fantástica: We couldn't ask for a better property manager than Christine Schild! She has gone above and beyond in handling current issues with our rental property and advising us on how to avoid future problems. We feel lucky to have found her.

Experiencia fantástica: Christina is a gem and has served us so well over the years. On the basis of her management, I would highly recommend your company

Experiencia fantástica: Good communication, helpful owner portal. Served as general contractor for pre-occupancy improvements and work was well done.

Experiencia fantástica: Very professional property management services. Sarah O'Brien and Mike Tavis are very good property managers; they both have been very helpful and responsive to my calls and requests. I would definitely recommend this company for property management services.

Experiencia negativa: Pretty unprofessional on viewing their rentals and waisted our time at a property we were supposed to look at and the confirmation said multiple times that we confirmed a 4pm viewing and when we get there no one showed up only to reach out to let the know we were at the property and they said they left because it was for 3:30

Experiencia positiva: They are generally ok. I get confused with the accounting and distributions. For instance, this month they distributed $100 more than usual (and what the rental income would support) and I have no idea why. I’ll have to wait until the monthly statement comes out to really know why. I’d like to know the rationale for the distributions and how and why they retain or distribute cash that’s really unrelated to the current income. I’d like more transparency.

Experiencia fantástica: Good customer service. Thank you!

Experiencia negativa: I made an appointment with this company to see an apartment. Even though I provided my cell number and told them what days I was off work, they emailed my work email to cancel just a few hours before. Too lazy to bother to call or text my phone number even though they knew that I was not at work that day. I drove quite a distance to see the apartment and no one was there.

Experiencia fantástica: I have had great experience working with Michael, Sarah and Kendall. In my opinion best in the county.

Experiencia fantástica: RRP has been an amazing “partner” for over 6 years. Mike Tavis and his team are not just another property management company but a committed group of capable and expert professionals… over the years they have been personally invested in ensuring that my real estate investment has been positioned, promoted, and maintained in the most effective, profitable, and hassle-free way!!! Cheers to the team, and a sincere thanks to all!

Experiencia fantástica: For the short time with Redwood Residential, I have found everything going very well. I appreciate the continuing relationship with the Oakmont staff.

Experiencia fantástica: Great job. Christine is always on top of everything

Experiencia fantástica: Kendall responded quickly to issue

Experiencia fantástica: I have satisfactory relations with the management company. They relate fast and well to both the owner and the renters

Experiencia fantástica: Professional management company with excellent communication I am a landlord and my tenant and myself are very satisfied

Experiencia fantástica: All good. I have worked with Mike T. for many years. He, and everyone else, has been helpful and pleasant. DW

Experiencia negativa: I submitted this complaint on their website and did not receive any responses. Former resident of a complex they managed in Austin, Texas. Dear Redwood Residential, I am writing to submit a formal complaint regarding the management of Wilder Apartments, Austin, Texas, during your oversight of the community. The combination of neglect, misleading public statements, and consistently poor communication needs to be addressed. To start, the ongoing pool closure has been mismanaged. It has been inaccessible for several months, and residents were never given clear or honest updates about the expected timeline. As the sale of the property approached, it became apparent that investment in the community experience was no longer a priority. During this time, a member of your staff posted a public response to a Google review from resident Molly Mitchell that stated: “As a gesture during this time, we are offering residents a $100 ResortPass credit. While we understand this doesn’t fully replace the experience of having our pool available, we hope it provides a meaningful alternative in the meantime.” That offer was never communicated to residents in any official capacity. No emails, no notices, no updates. It appears the statement was made solely to reduce public criticism, not to provide a genuine solution. If this notice did go out, I did not receive it. My roommate stated that she did not receive an email with the credit either. Was this notice only sent to residents that complained to management? Or did they not share it with us because we didn't renew our lease that was set to end on July 10th? Either way, a large property management company should not be so petty in how they engage with paying residents that are not receiving a promised service. Beyond the pool issue, your team consistently demonstrated a lack of professionalism in communication. Many of the emails were rude in tone, unclear in content, and often contained mistakes that required multiple follow-ups from residents. For example: Instructions regarding curtain requirements were confusing and inconsistent. A garage audit was scheduled and then quietly canceled. I was not notified of the cancellation and had to reach out to get that information. I also attempted to pick up my garage clicker on three different occasions. Each time, it felt like I was contacting your office for the first time. Access gates were broken frequently, including the breezeway to the gym and exterior entry gates to the property. These were security concerns, yet the tone of messages about them was often dismissive or indifferent. While I want to acknowledge that your maintenance team was generally responsive and helpful, there were still lapses. My bathroom was re-caulked with clear caulk applied over uncleaned, cracked white caulking, which left the job looking permanently dirty and unprofessional. Additionally, when my roommate’s bathtub was resurfaced , neither Wilder maintenance nor the contractor informed us that the apartment needed to be vacated during the process. We left the windows open due to the smell, but we were not properly advised of the health or safety implications. Apparently, we should not have been in the home while this was happening. Both of us have respiratory issues and experience chronic migraines. Lastly, I found it inappropriate that your former property manager, Nechelle K., posted a personal Google review of the complex after several negative ones had been submitted by residents. That is not how transparent or professional management responds to valid criticism. My lease ends on the 10th of July. The aforementioned events are part of the reason I chose not to renew my lease at this complex. I will NEVER stay at another Redwood Residential property if this behavior is reflective of your company as a whole.

Experiencia fantástica: They were have done a great job of preparing our rentals for new tenants.

Experiencia fantástica: No issues at all. Kendall has been very clear and thorough with what needed to be done with the property and paperwork.

Experiencia fantástica: Christine Listened to our needs and requests. Very friendly and professional!

Experiencia negativa: Pure frustration. I will never own another rental property after working with this company.

Experiencia fantástica: Our property manager Christine is fantastic. So compassionate, and so thorough. What could be a better combination? Do you

Experiencia fantástica: Excellent attention to detail, clear timely communication, true professionalism. Thank you!

Experiencia fantástica: Quick efficient and great at communicating. I don’t live close to my property so it’s great to know it’s in capable hands. Rates are reasonable and they placed someone in the home within a month of it being available to rent.

Experiencia fantástica: Our experience with Redwood Residential has been very positive. Reports and payments are timely, and requests for repairs have been well managed.

Experiencia fantástica: Extremely responsive and helpful whenever I have questions.

Experiencia fantástica: Excellent service, knowledgeable, and very fair, strongly recommend them to manage your properties.

Experiencia fantástica: Redwood Residential Property Management is very courteous and professional company. I have nothing but good things to say about them. We have always been treated very well and feel like we are in very good hands. I would highly recommend them to anyone.

Experiencia fantástica: Frank has been my property manager for almost 20 years. No complaints from me nor my tenants. When issues come up, Frank is on it. I 've always trusted his recommendations and appreciate the first class service he has always delivered.

Experiencia positiva: The staff are nice. They have an app that makes it very easy to pay rent and report maintenance issues. They are pretty prompt with maintenance issues. I would rent a house again from them or use them for property management needs.

Experiencia positiva: Never seem to receive owner monthly statements as when money is deposited and work orders.

Experiencia fantástica: My payments are always on time and they handle all the issues I have not been called once with an issue I looking forward to the walk through in dev:January since they will be there a year thank you I do need to know if the vents have been taken care

Experiencia fantástica: Very professional company and excellent staff To accommodate all types of rentals.

Experiencia fantástica: I am very happy with your service..

Experiencia fantástica: Redwood Property Management has been attentive to our ownership needs, and have a good team that is always responsive.

Experiencia fantástica: In the past, I have always self-managed my properties. I hired Redwood Residential Property Management in 2017 and have never been sorry. I am confident in their hands-on management style, checking with me on any significant purchases or repairs. I feel comfortable turning it over completely to them to make good decisions on my behalf.

Experiencia negativa: They’ve managed the property where I have rented and lived at for over 11 years for the past three years. I’ve been requesting for them to fix the heater that never worked fix holes in the exterior wall, fix mold, and not up to code electrical. I have reached out via email phone. I’ve reached out to our property manager, I’ve reached out above him. I was promised a call by the supervisor I have had to call again due to issues here at the house and issues with our property manager (manager ) from Redwood property management and waiting for them to address this and reach back out to me and they have not , been trying to push forward this issue to a supervisor for over a month now with absolutely no luck No one has reached out to anyone in our unit to try and rectify this or to fix any of the issues addressed.

Experiencia fantástica: I am a renter and have worked with Redwood Property Management for about 3 months. I have found them to be reliable, professional, efficient and friendly. The other day I lost my keys and couldn’t get into my home. RPM got going immediately and stepped up to the plate. Luckily someone found my keys and quickly got them back to me so ultimately I didn’t need further help from RPM to fix the issue. But, it is reassuring to know that they were ready to take care of the issue quickly. Thank you Christine and the team at RPM!

Experiencia fantástica: excellent service, a quick respond and knowledgeable about real estate and management, I am very happy with them.

Experiencia fantástica: Mike Tavis has been extremely helpful during this whole rental process.

Experiencia fantástica: Very responsive and extremely professional. The experience from the beginning has been outstanding. I would highly recommend using Redwood Residential.

Experiencia fantástica: My experience with Redwood Residential Property has always been exceptional. The team at RSP are professional, courteous, attentive and responsive. Thank you for all that you do. Sincerely Your Nomi

Experiencia fantástica: Doing great!

Experiencia fantástica: i found this company online, i would say they're doing excellent service. I truly recommended people to choose this company.

Experiencia fantástica: Easily navigated website, looking forward to working with the team to find our new home

Experiencia fantástica: I have used Redwood Property Mgmt over the last few years. High professional, responds quickly, provides timely updates. Highly recommended!

Experiencia fantástica: Very responsive and competent. Highly recommend.

Experiencia fantástica: Very pleased with Redwood is handling our property and taking care of any issues that occur.

Experiencia fantástica: Excellent service, and very knowledgeable about real estate.

Experiencia fantástica: Mike is very courteous, professional, always in communication with you. We're very happy with his service, fee, and the company. Thank you.

Experiencia fantástica: It's great working with the Redwood Residential Property Management! They took care of advertisement, finding tenants, cleaning and repairs for tenants to move in. They also take care of any issues that arise. They sent out owners statement every months and listed out in detail any income and expenses. They work very fast in finding tenants and take care of everything!

Experiencia negativa: Significant lack of accurate communication.

Experiencia fantástica: Great service: professional and prompt. Always keeps our best interest at heart. Thank you!

Experiencia positiva: I had a situation with a challenging neighbor who was renting a house from Redwood Residential. I reached out to RRPM several times with no response, but eventually received a response after leaving a public review. It's worth noting that it took an extended period of time to get the assistance I needed, which was somewhat frustrating. This was a peaceful neighborhood where the people coexist harmoniously. However, things changed when RRPM rented the house next door to another homeowner. The renter's music was consistently at an ear-splitting volume, even with all our windows and doors shut. It often made it difficult to enjoy activities like movie nights or family dinners without being drowned out by the obnoxious bass. This situation was beyond disruptive. To add to the frustration, these neighbors consistently lacked consideration for others. They frequently blocked the community basketball hoop, obstructed the mailboxes, and even parked in a way that completely blocked my driveway, making me late to pick up my child from school. It took several more months of dealing with this challenging neighbor and several complaints later for them to move out. I'm not sure if it was a voluntary move or an eviction, but either way, the situation was eventually resolved. I don't know if management directly resolved the situation, but they did try to assist, and their reputation is important to them, so that's something. In the end, I'm neutral about my experience with RRPM. They did eventually address the issue, but it took an extended period of time and a public review to get their attention. If prompt resolution had been achieved, it would have saved me a lot of stress and frustration. If you decide to choose RRPM, I would suggest clarifying expectations for response times and issue resolution. I do think they care greatly about their reputation and will work with you to maintain a good standing with their customers, which is reassuring.

Experiencia fantástica: Best property management company in Santa Rosa!

Experiencia fantástica: Highly recommended!

Experiencia fantástica: Great company with great people. They are transparent and reliable. A+!

Experiencia fantástica: Just started working with this company on managing my property. No complaints so far. All the details are in the contract you will sign. Just be ready to ask questions in case you are uncertain with anything.

Experiencia fantástica: I have worked with Redwood management for about 2 years now. Michael has always responded quickly to any communication, and has taken care of any issues quickly. The team is very professional, and have kept my place rented, so far, to reliable renters!

Experiencia positiva: Hard to get a hold of, girls in the office can't answer a question, vary flustration when you want a quick answer. Home owner

Experiencia fantástica: thank you .

Experiencia fantástica: Redwood Residential Property Management did a wonderful job placing new renters in my rental property. Their efficiency, clear and consistent communication and friendly staff helped make the process practically effortless on my part. Their screening process is thorough, therefore, I have tenants that pay on time and are respectful of my property. I recommend them 100%.

Experiencia fantástica: Over the years RRPM have taken care of any problems or repairs quickly and successfully. The records and reports have been accurate.

Experiencia positiva: I'm happy day-to-day, but we've had a problem with the HOA. I haven't gotten updates about changes to fees, and they sent the arrears to collection. This created some trouble for me because I have a security clearance to maintain. The HOA claims that they are informing you of these things. I have changed that contact. I'd ask that you let me know about everything going on. Thanks.

Experiencia fantástica: Great property management.

Experiencia fantástica: Very good property management firm. Responsive, knowledgeable, and very competent

Experiencia fantástica: We've been working with Redwood Residential PM for a couple of years now and so glad to have them manage our property. They are professional and responsive. Wish we had done this sooner.

Experiencia fantástica: Competent and friendly and effortless.

Experiencia fantástica: Great company! They have managed my property for years and will be for years to come

Experiencia negativa: While they did take care of some issues with our rental property, I can not recommend them as a property management company. When pressed to to their job in total, we got an email stating our business relationship should end. This was at the end of a tenant’s lease with considerable damage to our property. Tenants didn’t take care of the property inside or out. Our landscaping was never cared for, which means the management company wasn’t checking to make sure this would happen. Covid should not be an issue for this because one can simply drive by to see how the yard was in disrepair. The gentleman in charge of our account needed to be micromanaged to do his job, which he did not care for. I’m the end, he was rude. Once we asked them to do their part of our contract, we got push back. Before that, they were perfectly content to take our money.

Experiencia fantástica: no complain

Experiencia fantástica: Hamburguesa hawaiana

Experiencia fantástica: I leased a house in for almost 3 years (until owner died and house was sold) with Alysha Rios as the Property Manager. Alysha is a truly outstanding PM who I recommend without qualification. Her professionalism, efficiency, and cordial manner were highly valued by both myself and the owner.

Experiencia fantástica: Love it

Experiencia positiva: As a long time renter and grateful tenant in Sonoma County, I can say that RRPM is by far the most difficult property management company to work with. We pay a premium for a beautiful home but we make at minimum, 2 requests to get any 1 maintenance request done. When fences or trees are the maintenance at hand, even the neighbors who are involved in the work (property) tell me that RRPM is impossible to get a reasonably prompt response from.

Experiencia fantástica: Frank and all staff at Redwood Residential strive to ensure property need are met.

Experiencia fantástica: Michael, Frank and Karina are everyone at Redwood are amazing! They're always wiling and ready to help and answer any questions. They're taking good care of everyone all around and that's highly appreciated. Thank you so much RRPM for having such great people at the company!

Experiencia fantástica: Super professional, fast response, excellent advice. I strongly recommend Redwood Residential. I used them to find a tenant for one of our properties and will definitely use them again!

Experiencia fantástica: Redwood Residential has been managing our rental property for three years and they have been great. We recommend their services to any property owners seeking rental property management.

Experiencia fantástica: Michael and the staff at Redwood Residential Property Management have always been professional and available to assist me with the management of my rental property.

Experiencia positiva: Very good and professional. Receive the monthly statement on time every time. The tenant left at end of year, by Feb, they were able to find new tenant. They also did proper credit check in advance, so never had late rental payment. Sometime, they may not be easily reachable but i can understand since they are managing many properties. Highly recommend their service.

Experiencia fantástica: Michael did a great job getting a new tenant in only 21 days.

Experiencia positiva: I find my questions are answered and issues addressed promptly. I feel confident having my account here.

Experiencia fantástica: High peace of mind knowing Redwood is on the job.

Experiencia fantástica: I have had excellent service from Michael Tavis

Experiencia fantástica: Very easy to work with. They found myself and girlfriend the perfect place, in the perfect budget.

Experiencia fantástica: We've been very satisfied with Redwood Residential Property. Wonderful to work with everyone there. Mike was very quick and responsive with our request and had the property listed and rented within couple of weeks. Also, Marla has been great with our any questions or concerns and has gone above and beyond with our some requests. Not to mention Karina with her prompt response on any question related to the reports. I highly recommend if you are thinking about working with RRPM.

Experiencia fantástica: We are totally pleased with Redwood Residential Property Management. You have helped us immensely with the advertising, vetting, and signing of new tenants, coordinating repairmen and services, communicating with tenants, and handling inspections and the transition of tenants. You have been available to confer when needed and your experience and established working relations with variety of trades and service people has been a big aid to us. I appreciate your attention to the legal requirements as well as it helps us assure we are in compliance. You have greatly eased the stress and hassle of being a landlord. It has been well worth it. Our tenants also told us they were very happy with your services. With out any hesitation, we strongly recommend your firm and services to anyone who needs property management.

Experiencia fantástica: Great property management. They handle all 8 of our rentals and they’ve taken so much work off my plate. Thank you Michael and all the staff at Redwood.

Experiencia fantástica: The property manager is very responsive to requests from the tenant and the landlord. She helped professionally solve the shared fence repair issue between the tenant and the neighbor.

Experiencia negativa: RPM is the worst I hired profesional cleaners and left the home I rented from them cleaner then it was when I moved in and they still kept my deposit and threatening to sent me to collections to actually pay them money for charges they made up total crooks is what they are