Maxfield Property Management CRMC®

Fantastic experience: Maxfield property has been really good to us. We've been renting a house with them for 3 years now and I've been very pleased with the service. They respond timely and kindly to any issues. It's nice to know if you need something there is somebody to respond and assist. Quality company!!!

Fantastic experience: I’ve had a great experience with Maxfield Property Management, and I especially want to recognize Logan and Katie for all the help and attention they gave my family throughout the process of finding our new home. Logan was extremely helpful from the beginning. He took the time to understand what we were looking for, answered our questions, and genuinely helped us until we found the right home for our family. Katie was also very attentive and helpful throughout the process, making everything much easier and less stressful. What impressed me most was that we never felt like we were just another application or another tenant. There was real care and attention throughout the process, and that makes a huge difference when you are trying to find a place that your family can truly call home. We are very happy with the house we found, and we also feel that the rent is fair and reasonable for the property and the area. I truly appreciate everything Logan, Katie, and the Maxfield team did for us. Finding the right home can be stressful, but having people who are responsive, patient, professional, and willing to help makes the entire experience much better. I would definitely recommend Maxfield Property Management to anyone looking for a home. Thank you, Logan and Katie, for taking such good care of us and helping our family find the right place to call home!

Fantastic experience: It’s the best real estate in the state of Utah.

Fantastic experience: Logan always treats us with courtesy and attentiveness; they are the best.

Fantastic experience: Very responsive and hires fantastic vendors!! Helpful for all of our needs. Mason is great!!

Fantastic experience: This townhome was really nice and spacious. We liked it a lot.

Negative experience: The worst company ever.

Fantastic experience: Logan and the team have been great to work with, they are quick to respond and eager to answer questions we have. We have worked with them for a little over a year now and are happy to continue.

Fantastic experience: Maxfield has been great to work with thus far as an owner! Very responsive, give great details, and makes the experience very hands off!

Fantastic experience: Maxfield property management has taken such good care of me and I’ll never forget how much they have helped me in my time with them! Robert and Kaitlynn have been particularly incredible and they have gone above and beyond to make sure I’m happy and comfortable. If anyone is ever looking for a place or looking for a property management company I will 10/10 recommend them to everyone I know! Thank you for making my first time living on my own a really easy and comfortable process!

Fantastic experience: Easy to communicate with. The place clean.

Negative experience: HORRIBLE CUSTOMER SERVICE. rude and dismissive. Don’t actually want to help—don’t care to.

Fantastic experience: Very smooth process, easiest navigation when looking for a place. High on recommendation and consideration.

Fantastic experience: Smooth booking system when looking for rentals and being able to tour. Application process has been great as well.

Fantastic experience: Best property management group I’ve dealt with in Utah. Friendly, fair, and responsive to tenant requests and inquiries. Would recommend to a friend!

Fantastic experience: Manuel from Maxfield. Responded next day, as my report was after hours, with an appointment already scheduled for the following day. Seem less and very efficient.

Fantastic experience: Last service request was handled quickly and the Plumber selected was great with communication etc. I added a second request last minute and it was also taken care of in 1 visit. Thank you.

Fantastic experience: I’ve been working with Maxfield Property Management for over 3 months, the experience has been nothing short of excellent. Logan/Team are responsive and professional. I highly recommend them to anyone looking for reliable property management.

Fantastic experience: Logan has been an absolute DREAM to work with. I’d recommend him to anyone. He has been kind, transparent and efficient throughout our time working together. Thank you for everything, Logan!

Negative experience: Impossible to get anyone on the phone to talk to. Tried going to a viewing and was there for nearly 2 hours on hold trying to get in. I was hung up on several times and transferred around. They also make you pay to get your pet a profile on some website whether or not you get approved. Don’t waste your time with here

Fantastic experience: Quiero solo saber si el bassement viene incluido en el alquiler

Fantastic experience: I have loved working with the property management staff! They are always quick to respond and care about their tenets.

Fantastic experience: Thank you Maxfield!!

Negative experience: Any company that has a mandatory "benefits package" is just greedy, and are only out to milk as much money as they can from tenants, and owners. If it was a true benefit it would not be mandatory.

Negative experience: This was perhaps the worst rental experience of my career. Derek went out of his way to make things difficult for my young family in so many ways at some point I had a full list. I’m trying to forgive, though it’s healing to share. Maxfield Property Management Company has gone back on its word of absolving the, god bless them, extremely excessive Move-OUT fees sending credit companies barking at my door. Rent began for us at $1295. Derek at Maxfield Property Management continually shortened our renewal leases, jacking up the price $100 or so each time until we were paying $1750 for the same crummy, mold filled-more on that later- house (617S800E SLC). When my husband came down with RSV, that landed him in the hospital for 15 days with pneumonia, Derek promptly refused to handle rent assistance paperwork in a timely, some might say civil, manor. We had assistance and finished our rent in full until the end of our lease. I’ll never give them another cent and I hope you choose wisely when considering who holds your family’s precious dreams in their hand. I’d say to someone considering working with these folks as a property manager, would you prefer someone in your house who is feeling under the gun or someone who values their property and it’s well being..?.. Oh yeah, my mattress, upon moving out was tilted torward the wall for a week. In that short time the mattress sprouted white fuzzy mold, as did the wall. We had to throw it away. We’d been sick for months and couldn’t recover from our illnesses to the point it lead my husband to several invasive procedures. Think hard before choosing your landlord or property manager as they are the ones you will be working with closely for several years. Good Luck, we’ve all recovered, hope you seek elsewhere for a property agent. Specifically: 4/4/2021 Derek threatened me with a $75 fee for not being present for workers he had sent to my house without telling me. Kids and I all had Covid at the time. According to the lease “INSPECTIONS AND PROPERTY VISITS. Inspections and Property Visits: Landlord intends to visit the Property on a regular basis to stay informed as to its condition. Tenant agrees to cooperate with this program and agrees to schedule inspections during regular business hours. If Tenant insists on after hours (or a specific day/time) visits (evenings, weekends or holidays) Tenant agrees to pay $50 per event.  Tenant may be present for inspections but is not required to be. 5/4/2021 -no notice of workers Derek threatened us with a “no cause eviction after I asked for 24 hours notice if workers were to be in my home. I had sent strange men away from my door that day because they weren’t expected. He later said he had sent there. By the way: Customer Review Fairness Act It is illegal for a company to use a contract provision that bars or restricts the ability of a person who is a party to that contract to review a company's products, services or conduct. It is illegal to impose a penalty or fee against someone who gives a review.If you are being threatened for your review Maxfield Property Management is subject to financial penalties as well as a federal court order. Please report them to the Federal Trade Commission and the Utah state Attorneys General.

Fantastic experience: Very clean, very easy, and a beautiful property!

Negative experience: Non refundable $500 holding fee. What's a holding fee? Well, it's a small amount of money paid to temporarily secure a product or service, like a rental property, by taking it off the market for a specific period while the buyer or tenant completes necessary checks or finalizes details. Being non refundable means if the buyer backs out the landlord doesn't loose out on potential sales or inquiries while the apartment is off the market. GREAT, THIS MAKES SENSE. What DOESNT make sense is when the fee is paid and the potential tenant doesn't hear back from the landlord for days after being told to wait just 24-48 hours. What DOESNT make sense is when the fee is paid and the landlord STILL has the listing up on 3 different websites (don't worry, we have screen shots and time stamps). So WHY is the deposit not given back to the potential tenant after you failed to provide simple services with it? I mean you didn't lose out on potential customers with the listing still up did you? If you fail to provide a service with money that was paid, then you are stealing money. Plain and simple. The only reason why that money would be non-refundable is if the potential tenant backed out last minute and wasted your time. Not you wasting theirs.

Negative experience: Stay away or you'll find them going no contact after taking money. Everything you would expect from corporate property management.

Fantastic experience: Excellent service

Fantastic experience: Excelente empresa, muy eficientes y diligentes

Fantastic experience: Gustavo and the team are excellent. But it's hard to get a human here. The entire process from visiting a property to the final steps of leasing is done on-line. I was bombarded with email and text messages. It was a bit much. That being said the property I rented was immaculate and showed way better than other similar properties I saw in Sugar House.

Fantastic experience: I recently became a tenant of MaxField property. The move-in process was seamless!! Most things are done electronically so it was quick and to the point. Every maintenance request I have submitted has been addressed in a very short amount of time. In a word, MadField is efficient. I should note that they are entering me into a drawing for leaving a 5-star review. That aside, I have meant everything I have said. The only thing I wish was different was I would like some in-person contact after signing the lease so they could show me around and answer any questions. But really I’ve loved my brief stay at a MaxField property.

Fantastic experience: Maintenance requests are timely and efficient.

Fantastic experience: Awesome Company and very knowledgable!

Fantastic experience: Set up a conference call right away to discuss our community needs.

Fantastic experience: Maxfield was wonderful assisting me in my process of moving out. They were extremely patient, understanding and assisted in any way they could. I had a few issues with some items during move out and they did everything in their power to help and make the transition easy and stress free. I would recommend them to any and all tenants. They communicate quickly and help ease any stress. 10/10 service.

Fantastic experience: Clean. Directions were easy. Liked that the tour was self guided.

Negative experience: The fact they respond to defend themselves but do not respond to thank the positive review clients tells you all u need to know about this company. Blame games and no accountability seems to be there company moto!

Fantastic experience: Gustavo was very responsive,helpful and so kind. Gustavo costumer service was very good, he answered all my questions, he was always available when I ask something, thanks Gustavo.

Fantastic experience: Gustavo was very responsive and helpful in a time of need. Gustavo customer service was exemplary. He responded promptly to my inquiries, was always available when I needed assistance and went above and beyond to ensure that my experience was smooth and stress-free.

Fantastic experience: Felix, in accounting at Maxfield Property Management, was invaluable assisting me both yesterday and today with complex matters. His promptness in finding solutions, and his patience and experience are exceptional.

Negative experience: This company is one of the shadiest companies. Derek is nothing but a bully who intimidates tenants of properties he is involved with. It is a real shame.

Negative experience: I posted a review upset about a few things and they responded exactly like I assumed they would. I originally stated frustrations about not responding to maintenance orders, not receiving the landscaping we were told we would in our lease for several months (I stated 6 in my review but it was closer to 8) and the security deposit company they use being very shady. I wanted to make a response to their response but it seems like you're unable to which works out great for them so they can try to discredit every negative review and have no consequences. Basically they tried to make it sound like I was lying about not receiving the landscaping services that where in our lease for months by stating that they have records of mowers coming by from May-Oct of 2023 however we moved in Oct 2022 so they actually just proved me right. They also claimed that we never filed a maintenance request which I know is false because we filled out two maintenance requests one for the door to the garage because the handle fell off the first time we tried to open it and a second because we had a concern about the tile in the master bathroom being improperly done and we we afraid that water was leaking into the walls. They never responded to the maintenance order so we actually spoke with Derrick in person when he came to do an inspection. The door handle was an easy fix and he was able to just do it then and we showed him the shower and he agreed it was concerning and they would send someone. They never did and when we moved out a bunch of our stuff had mold spores on it. So I'm going to assume we were correct about the water leaking into the walls and causing mold. Finally there claim the Rhino insurance company is a reputable company means they either didn't do any research or they don't care. I attempted to contact Rhino after they charged my card multiple times when I tried to just make a singular payment. All numbers to contact the company are disconnect and they do not respond to emails. If you give them your card information they will take money you didn't authorize. Thankfully, my bank was able to return the funds to me because they took out over a thousand dollars. I understand Rhino is a separate company but it is partially their responsibility when they refer people to this company. My other frustration about the dishonesty and shadiness of Maxfield is their responses to any negative comment. They try to paint everyone that leaves a negative review as a lazy unclean tenant who's just bitter about paying for some damages. It is incredibly upsetting when a company believes they can do no wrong. There's a reason all the positive reviews are almost exclusively from owners and the negative reviews from renters. I stand 1000% by what I said. Never in a million years would I recommend renting from them. And I'm positive they'll make a response to this trying to discredit me but I said what I needed to say. If you choose to rent from them I'd be very careful. They used to be called Gorilla rentals, look up the reviews for them under that name and you'll see just why they had to rebrand. They are a horrible company that has been getting the same criticisms for years but are totally unable to admit any fault so they will continue to be awful. *their response is the same response to my first review

Fantastic experience: Excelente lugar

Fantastic experience: Viewing process is quick and user friendly. The property was clean. Services and communication are excellent.

Negative experience: This is by far the worst property management company I have ever had to deal with. We just moved out of a house we rented for the past year and had nothing but problems with the property. Mold was inside the house and a lot of old water damage. They refused to do anything about it until we moved. Derek is a very rude and unprofessional person, always belittling the person he’s talking to.

Fantastic experience: I've had the pleasure of getting to know and working alongside Derek and found the experience to be highly professional, extremely courteous and top notch! If you're looking for a property management professional to manage your rental property look no further, you won't be disappointed!

Fantastic experience: Had a great experience with the move in! All my questions and issues were solved or answered quickly and professionally. I love my new home and recommend using Maxfield.

Fantastic experience: The staff at Maxfield is great and I highly recommend them. They worked with me to accommodate my needs.

Fantastic experience: I've known Maxfield for a long time. They know their stuff and do a good job.

Fantastic experience: First time owners here - Derek was awesome. He walked us through the whole process, calmed all our fears and answered all of our questions thoroughly and promptly. We got our house totally prepped, cleaned, painted and everything and a new tenant all within a few weeks which is amazing!

Fantastic experience: Theyve been great to work with, theyre very responsive if you use email/text, they always get right back to me. Moving in has been a delight, theyre super helpful and try to help you the best they can, they really go above and beyond to help their tenants. Definitely recommend!

Negative experience: You are able to post a negative review and not be fined, no matter what your lease says. Do not rent from this company. This company used to be Gorilla Rentals and if you search, you can still find the reviews that shows just why you shouldn't rent with this company. Trying to get ahold of this company is insanely difficult, especially when something goes wrong at the property. Save yourself the time, money and stress and don't rent with this company.

Negative experience: If you are looking into renting a home from this management company, DON’T. I truly can not express it enough. Derek Seal is the most unprofessional person I’ve ever met in my life. I believe he thinks he’s untouchable because of how he speaks down to people. Customer Review Fairness Act It is illegal for a company to use a contract provision that bars or restricts the ability of a person who is a party to that contract to review a company's products, services or conduct. It is illegal to impose a penalty or fee against someone who gives a review.If you are being threatened for your review Maxfield Property Management is subject to financial penalties as well as a federal court order. Please report them to the Federal Trade Commission and the Utah state Attorneys General.

Fantastic experience: I was a co-signer on a rental that was managed with this company. Circumstances required us to terminate the rental agreement early. They were good to work with and very professional. Thanks.

Fantastic experience: Derick is very professional, yet down to earth. He helped me when he could have chosen not to. He went above and beyond to make sure That. I was given every chance possible to have a great experience. He came in and fixed and cleaned up the apartments where I live. Thank you Derick. Please keep up the great job that you and your team at Maxfield are doing. We as residence appreciate it.

Fantastic experience: Helps me so I don't have to deal with any renter hassles

Fantastic experience: I rent my townhome with Maxfield and have had a great experience. Everything is quick and on time. My renters seem to like the online portal which simplifies the whole experience.

Fantastic experience: This is a QUALITY property management company which has managed and sold properties for me for years. It is affiliated with a full service real estate brokerage which I've used for finding and selling homes and office condominiums. I highly recommend this company.

Fantastic experience: Derek is the beat property manager on the planet.

Fantastic experience: Maxfield Property Management (formerly Gorilla Rents) has managed my duplex for several years. They look out for my property and as an owner that is VERY important!! I had damage as a result of the windstorm during the summer of 2020. They handled every aspect of the clean up and repair, including communicating with the insurance company and getting the roof replaced after the damage. I highly recommend you give them a try, especially if you want to be relieved of the stress of property management.

Fantastic experience: We are very pleased with this company. Our last management company was particularly bad. We live 2000 miles away. When we visited family, we always drove by our house and then called and wrote the management company with things we observed in a drive-by, like a need for paint, a need for roof inspection/replacement, removal of a sapling growing against the foundation, dead lawn, etc. City management contacted us two different summers with threats of fines if the yard were not cleaned up and watered. Friends in the neighborhood contacted us about possible drug dealing. Our complaints and comments were always ignored. For years, our place was neither inspected nor physically visited until shortly before we fired the company. Our renter moved out, claiming that she didn’t feel safe there, but she wanted us to let her adult son remain rent free in return for doing “some work” around the house. We refused. The neighbors had complained about drug use there, and a computer search revealed a prison sentence, etc. The family left the place in total shambles. Cupboard doors and drawer fronts missing. Interior doors gone, toilet gone (management had finally removed it because it was cracked and leaking. Floor and subfloor had to be replaced.) Our house was empty for almost a year because management claimed that they couldn’t find anyone to work on it. Finally, in advance of a visit to the area, we did research on line and contacted approximately 20 rental companies in the area. We set up appointments before heading out. Once there, we spent three days driving around Salt Lake Valley extensively interviewing different management companies. We narrowed it down to three and chose this one. We are very satisfied. When we finally got in, we met our new manager there. He walked in, sniffed, and immediately said that it needed to be checked for meth. We had just paid the old company to replace carpeting throughout and totally paint everything. New manager was right about the meth. The new, never walked-on carpeting had to be trashed and the place totally repainted after being cleaned and cleared by a company that takes care of meth contamination. We ended up suing the previous management company. When we went to mediation, they told a lot of lies about us—things like claiming we were new renters and didn’t understand the cost of maintaining a home. Fortunately, we had a great deal more experience than their lawyers realized. We were able to defend ourselves with lots of documentation; among other things, we had been renting the place for over forty years and had had both good and bad renters over the years. This new manager took care of all that clean-up, totally rehabbed the place, and had it rented within about 3-4 months, even with the time it took to have it tested for meth and then cleaned up. It is now renting for considerably more than it was before. This new manager takes care of minor repairs and emergencies immediately. He contacts us to ask about more expensive things he sees that need attention, like old, rusting-out window wells. He runs credit checks on prospective renters. He does inspections. To sum up, we are very pleased with this company. We think other owners will agree; bad renters will disagree. Interesting side note: One of the companies we interviewed--a national one--was cheaper than the others. They said that they would be glad to take our place over once the it was cleaned up and repaired. (At that point, we didn’t yet know how bad it was inside, only that it needed a lot of work.) When we pointed out that we couldn’t very well do that from 2000 miles away, they offered to give us the name of their handyman so we could hire him. It was easy to eliminate that one! We were looking for a management company, not a rent collector.

Fantastic experience: I have worked with this real estate mgmt company for many years, and have had a great experience the entire time. They respond quickly and efficiently to all my property needs, and keep me updated with any concerns. I highly recommend Maxfield Property Mgmt.

Fantastic experience: Derek is very prompt in his responses, and he is always professional. He knows everything--from the laws to the trends to the practical how-to in home buying, selling, renovating, and rentals. I trust him 100% for my real estate business, and I recommend him often and very highly to others.

Fantastic experience: Derek Seal of Maxfield Property Management was my real estate agent for several years and found 5 excellent properties for me to buy. Two of them were distressed properties. He purchased one for me at an auction on the court house steps. The other needed substantial rebuilding. He helped me buy them at a deep discount and then recommended contractors to rebuild/refurbish them. He thereafter was our agent to management those properties along with our daughter. His fees were fair. He is very knowledgeable and experienced. Our relationship helped me earn a lot of money! I highly recommend him!

Fantastic experience: I was fortunate enough to be referred to Maxfield Property Managment several years ago to manage a couple of homes in Utah. We had moved out of state for my job and it was too difficult to manage them from afar and ended up costing me far more than their management fees. They have been the single best decision I have made in purchasing income real estate and I would recommend them to any one looking for a property management company. I would also recommend them if you're a tenant looking for a fair and reasonable landlord. They make sure the properties are well maintained and that your rights as a tenant are protected.

Fantastic experience: I've owned rental properties for 20 years in several states with several property managers. Derek and his team are fantastic. I fairly recently switched to Maxfield and my only regret is I didn't do it much sooner. Don't settle for a mediocre property manager!

Fantastic experience: As an owner I never had to worry about my property, Maxfield were always managing everything, and only if there was a big issue to contacted me. I would use them again and again, and I always recommend them.

Fantastic experience: Maxfield property management is very responsive and very professional. They have been taking cate of us for years.

Fantastic experience: Maxfield Properties company is wonderful - helpful - responsive. I've really appreciated working with this company.

Fantastic experience: We've worked with Derek and his team for nearly a decade, and wouldn't change anything about our experience with him and Maxfield. He communicates very quickly and clearly, uses excellent judgement when screening potential tenants, and is very conscientious when recommending maintenance or improvements. We'll very gladly go to him again for future property management needs!

Fantastic experience: Very helpful and responsive and always willing to answer any questions that we ask thanks sooo much

Fantastic experience: Maxfield Property Management is a gift to our HOA. They are fair and help to raise the quality of our neighborhood, even when we have neighbors that are so intent on breaking rules and disrespecting our community. We appreciate their professionalism and responsiveness!