Spectrum Realty & Property Management

Negative experience: Worst management company, My son accidently threw away my refund check cleaning out my car, he didn't realize it was still in the envelop. I have emailed them and texted them and no response, so I am expected to just loose that money when it is mine. And they took have of my deposit as it is already.

Negative experience: Kristen the one who handled my place is very rude and assumes I won’t be able to pay my utilities already assuming she will have to take it out of my deposit. Very unprofessional.

Fantastic experience: Nos encantó la casa.

Fantastic experience: I worked with this property management to rent a home and let me tell you Kristen is an absolute dream to work with! She was knowledgeable, patient, and very well informed. She walked me through every step and was such a delight to connect with. Though I ended up moving in a different direction, I would recommend this property management to anyone. They work hard to ensure everything is where it needs to be and really do want to take care of their renters. Thank you Kristen for the great experience!!!!!!!

Negative experience: Any company that has a MANDATORY "benefits package" is not going to be a good company to work with, they should more accurately call it "we want more of your money that we don't have to give to the property owners package." This $50 a month won't be the last nickel and dime charge you get hit with, you can count on that.

Fantastic experience: Fue muy fácil acceder a la casa todo muy bien explicado, los recomiendo

Positive experience: Great managing company.

Negative experience: I was very excited to see one of their properties, but when I arrived at the self-guided showing the location tracking services kept saying I was not at the right address. I checked it multiple times, called 3 times, texted the number they asked me to text, walked around the building to see if I could get the location to work, reset my phone, and messed around with my location services. I was there for over 20 minutes with no response or assistance in the scorching heat. I usually don’t write reviews, but please test out these automated systems yourselves before using them! And please be responsive if someone is having issues with the automated systems, especially as a rental company where communication is key.

Fantastic experience: Great place, well kept clean, nice people.

Fantastic experience: They were very nice at our showing and we are applying for the place hope we get it they were honest and showed us around in every room very good company to work with so far

Fantastic experience: We love this place!! We want to move in ASAP!

Negative experience: I rented a Spectrum property for just over a year, I had limited interactions outside of of few emails and phone calls with Kristen. As others have noted here, she is not a great communicator and is quite snippy in her responses. The online payment portal and maintenance/inspection process was simple, however, after moving out we were charged over $1000 in cleaning fees. I had the carpets professionally cleaned prior to moving and this was a new house with no kids or pets - the fees here seemed excessive. If Kristen were kinder and the fees, annual rent increases, and general renting requests were less aggressive, I would give a 4/5. As it stands, I would look for another property management company.

Fantastic experience: Setting up the showing was super easy. It was FANTASTIC not having someone escorting us through the property. The text message instructions were clear and all links and information was good and easy to use/understand. This is our preferred method for seeing properties.

Negative experience: I'm waiting on answers before I write this review.

Negative experience: The manager Kristen Henderson is ABSOLUTELY the worst. She is extremely rude, condescending, and spoke about her employees as if they were incompetent and didn’t follow her orders correctly. STAY AWAY

Negative experience: If you want to lose $100 come here. You get charged $100 for a application, you call them and they say they are waiting for more applicants. Next thing you know, you're not getting the place because you don't make a lot of money.

Negative experience: They say it's not credit score based it's all income based but they still check your credit. Make it make sense.

Positive experience: It was a huge hassle to see the apt via text msgs, lockbox, etc, It would have been much better to have a live human being there with us. Other than this, it was a nice place, good amenities, no washer/dryer though. Nice clubhouse.

Fantastic experience: Spectrum went above and beyond to make my transition a smooth one! I've been with Spectrum for almost 2 years and have loved working with them! They are friendly, and respond quickly whenever I have questions or need assistance... Will definitely continue to do business with and recommend them to anyone who needs property management, leasing, property buying/selling, or a quality place to rent!

Fantastic experience: Spectrum was wonderful to work with! Responsive, professional, and very easy - Which I need more of in my life! Will definitely do busy with again! A+++!!!

Negative experience: What waste of time and money I don't recommend leasing your property from this company.

Negative experience: Not really happy at all with the services I received.

Negative experience: I wouldn’t trust my property to these folks. They have horrible partners, I’m sure it saves money. To give you an example, the ceiling collapsed from water damage on a property I was renting, took the 6 weeks to fix the issue, leaving the property exposed to more water. Another issue, water leaking from the upstairs bathroom, the guy came and cut a hole in the ceiling and left, never came back, leaving the property exposed to more damage. They procrastinate on important repairs, like getting the property up to code and expect their tenants to hurry and get things done. The partners they work for specifically for tune ups is terrible! They don’t show up when they say they will and don’t complete the jobs so they come over and over again and sometimes they don’t even come. When they do come they do things like put air freshener on your dental floss, throw everything in a sink who cares if it’s candle wax on your dirty dishes and clean ones too. I also wouldn’t rent from them. You need to be home a lot to allow for these tune ups and no shows.

Fantastic experience: We have appreciated the professional work done by Spectrum Realty & Property Management. It has been wonderful for us to have them take care of the minute details with our rentals. They have done a better job than we were doing, and we are getting more in rent. It was a great decision for us to go with them for our property management.

Fantastic experience: A tremendous property manager. I'm a remote investor and Traci and her team have been A+. She's helped in all facets of property management including managing a remodel/landscape - highly recommended as someone who knows how to look out for you as a business partner!

Fantastic experience: We tried working with another property manager in Salt Lake City for several years for our beautiful Victorian in the avenues which we were renting out. At one point we realized the manager cared more about appeasing the tenants than helping us maintain a good investment property. Traci amazingly appeared on the horizon and wow what a difference. She is SO professional. Her website and accounting system really helps us keep track of our property because we live out of stae. She, or one of her colleagues always answers the phone or else will return calls promptly. When repairs are needed, they are done within 24 hours. Such a great relief to have Spectrum Realty on our side!

Fantastic experience: Traci has been upfront, efficient, and accommodating with me as a property owner.

Fantastic experience: Traci has been my property manager for 15 years. I don't remember any problem of any kind with her. The house is always rented. She responds to any questions I have. What else do you want?

Fantastic experience: Thank you Spectrum for helping me through my problems and for simply taking care of things for me for about a decade...... -Ira

Fantastic experience: Long time owner, always had Spectrum manage it. We always have tenants, and the rent has reliably gone up. They contact us quickly for maintenance issues, and get good handymen to fix things. Easy 5 stars.

Fantastic experience: Best property management team I have worked with. They are great at rental, timely repairs that need to be made, and making sure the property owners are keep in the loop with the properties they manage.

Fantastic experience: Spectrum is fantastic! Any bad reviews are from tenants who didn't get what they wanted! If you are a landlord, Spectrum will take care of you!!

Fantastic experience: We have multiple properties managed by Spectrum around Salt Lake County and it has been a great experience. Thanks Traci!

Fantastic experience: I use Spectrum to manage my rental properties. They are responsive and give excellent follow up. They use the most current technology for advertising, key access, financial statements, and rent wires. I recommend them to all of my real estate clientele as well for their investment property management. They are fantastic!

Fantastic experience: Traci is very knowledgeable about real estate and is always easy to reach. She has my best interests in mind and I really appreciate that.

Fantastic experience: Spectrum has been an awesome company to work with. They have been managing my properties for years. I really appreciate the fact they are so responsive to my needs as an owner. They have always made great recommendations with property improvements as well as helping keep costs low. I really feel like they do a great job screening tenants and protecting me as much as possible. If you are looking for a company that is owner focused you need to call Spectrum. I highly recommended them and recommend them often.

Fantastic experience: This was our first time listing a property for rent and Traci took the time to answer all my questions patiently and completely. They are always very responsive to my requests and follow through on what they say they'll do. We've had our property manager by spectrum for almost six months now and I couldn't be happier with the service. Even when repair issues come up they make it super easy on me. They simply handle it, with my authorization. Very easy, which is what we were looking for when we decided we wanted our rental property professionally managed. I can't recommend Traci and her team highly enough.

Fantastic experience: Completely satisfied!

Fantastic experience: Spectrum Realty is great. I have worked with Traci over 10 years and she is always on top of the properties she manages with us. We have a lot of Trust and confidence in her and in the company. They have a team of people that have always been professional and a network of contractors that give you a fair price on things that need to be done. Property Management is a tough job and she does this with firmness and fairness.

Fantastic experience: Spectrum Reality is a great property management company.

Negative experience: I'm definitely not a hateful person, nor am I out to hurt anyone....but HOLY SMOKES dealing with Spectrum was rough. Guys, it was just really difficult. The texts we got from them were condescending (to say the least) and we felt like we were not being heard. On the bright side: the discomfort we faced with Spectrum caused us to search out better living situations. We are ultimately grateful for our experience and will love telling our kids about the terrible living conditions we had as a newly married couple.

Fantastic experience: Working with Spectrum has been a blessing in disguise.

Fantastic experience: Tracy is great to work with! I would highly recommend Spectrum to everyone I know.

Fantastic experience: Spectrum is such a wonderful property management company. They are very knowledgeable and thorough.

Positive experience: So far... I’m meh. I’ll update as I go along.

Fantastic experience: Have trusted Spectrum with my Property for over 6 years now and the service has always been 5 stars!!! Great team of people.

Negative experience: I’m not surprised to see a bunch of one star reviews especially when dealing with Traci. I’d rate my experience below zero if they had the option. The short lived experience I had with her created nothing but unnessary and time consuming nonsense. She called and dropped a bomb on me then she ran and hid. She actually blocked my phone calls from her personal phone as well as the main line for the agency. That is just the most childish behavior and it is without a doubt conduct that nobody in her profession should try to copy. I’m submitting a complaint to the State. If she has a state issued license I hope they revoke it because she is simply not competent, ethical or deserving of her profession.

Negative experience: I was shocked with their lack of knowledge about their own property. Upon arival in my appartment I had no heat for 4 days because they didn’t know my appartment had a separate furnace which they told me only had one for both units. It was 50 degrees indoors in the middle of winter and I had just moved to Utah with no one else to stay with. Problems persisted with two instances of flooding which the repair man was slow to fix the problems. Pipes were not to code. The owner of the property forclosed the property and spectrum without telling me called me to inform a new owner. There was a serious lack of communication and the expereience was so bad that I wish I could give negative stars. For compensation they were supposed to reduce rent. After asking multiple times they finally gave me a tiny $50 credit which really not enough for the inconveniences in those 4 moths. Be careful before signing a lease with this company.

Negative experience: We only rented from them for a 8 months. Good news is they were prompt to send someone out to fix major issues, like the water heater breaking. Bad News: When we moved out, we spent 2 days deep cleaning the house - going so far as to clean behind the stove and fridge - which looked like they had never been cleaned before. Traci still charged us $200 cleaning fee. I asked for what and the receptionist just said "deep cleaning" was written on the work order. It was for 2 people to clean 4 hours, but we had neighbors tell us they were only there an hour. I am not sure what they cleaned because we left it clean with freshly shampooed carpets. I called multiple times to get more information and dispute the claims, but I NEVER received a call back and was always told Traci was out and the receptionist couldn't help me. They did not do a walk through with us when we moved in or out... they did send someone who took pictures after we moved out, but they didn't write anything down, nothing was documented except through pictures. I will not rent from them again.

Fantastic experience: Spectrum Property Management is an amazing company to work with. If you are looking to have rental properties managed, give them a call and they will always provide the best level of service for the best price.

Negative experience: I wasn't even able to get through an application or tour with this company before all the red flags were going off. Using Rentler to find the property, I emailed to request a person to schedule a tour with. The response sent an automated message with a link to schedule the tour. I clicked the link, which lead to many intense and out of the ordinary questions. After I answered those and scheduled the tour appointment, I received a text message requesting my personal identification information. I tried to call the number and was unable to get to a person. I emailed them again and was greeted with only an automated response. There was no way to talk to a person to make sure my personal information wasn't just being sent to a scammer. I chose not to respond to the text and planned on showing up, as I scheduled, then received another text less than 3 hours later informing me the appointment would be cancelled if I didn't send the info today. I sent a response text explaining I can easily provide the info on site but didn't feel comfortable sending it without even talking to someone. There was a quick response to that stating that my appointment was cancelled. To even VIEW a property they manage! Wow. I don't know who they are but if they want to cancel the chance at getting a property rented out without offering some way to help me to feel safe in relaying my own info (Drivers license, ssn, etc) then I, in no way, trust them with a place I want to live. This was a really weird and sketchy experience with them and I will make sure that my future interest in rental properties will not be theirs.

Fantastic experience: Tracy and her staff are very personable and respectful of the people they come in contact with. They work hard so that all her clients are satisfied. Have heard several stories that she has helped with including an eviction that would have taken lots of time. Would recommend if you are moving out of state and is going to rent out your house as well as if you have a large portfolio.

Fantastic experience: Absolutely Awesome. Their team is so responsive, friendly, and professional. We've been renting from them for only a couple months and everything has gone so smoothly. We had one small leak in our home and they were there the same day.

Negative experience: We just finished up our correspondance with Spectrum Realty, and Traci Worthington. Our experience with them was awful. The only good thing to come out of it, was that we surprisingly got most of our deposit back. From day one, we were not happy with them. We rented from someone who insisted on using this company, so it was never our choice to use them. Throughout our two years living there, and having to deal with this company, we received nothing but mixed messages and snide and condescending remarks. we got reprimanded for fixing our washer, when we did not use their guys to do so. Then another time, went through the proper channels to get our microwave fixed, and they reprimanded us again. This time because it was our fault and our responsibility to fix it, and not their responsibility. So NO consistency whatsoever. Things like this happened throughout the time we lived there. Then, we get kicked out by our landlords, for no fault of our own. This is of course their right to do so, but that experience was less then ideal. If you do work with them, and I would NOT recommend it, plan on not getting any help. The only thing I can say is our fault, is they did send us the proper paperwork early on, and we had missed it. But we continually asked to get a list of what was going to be deducted from our deposit, and they refused to give it, until I threatened a lawsuit. They went past the 30 day legally allotted time frame, then blamed it on us. Honestly, this is the worst company we have ever had to deal with. They do not know how to properly run their business and are difficult to work with. I would absolutely not recommend this company to anyone.

Fantastic experience: Fantastic service. Traci managed our family home while we were in Australia for two years with work. Despite the timezone, she was always quick to respond through iMessage, email or even by phone. Traci and her team went above and beyond to find new renters and avoided the house being empty for even a week. Spectrum completely removed any concern with property management and I have recommended them to several people and will continue to do so. Great company. Thank you Traci!