FirstService Residential - Sacramento

Fantastic experience: I live in the Summit at Liberty community in Rio Vista managed by Stacy Coite, who is ably assisted by Tracy Ramsey and Anna Rocha. As a resident and a member of the Social Committee, I can honestly say that these ladies are superstars - responsive, professional, and always ready to listen. We’re so lucky to have such amazing partners.

Fantastic experience: We are so lucky here at Summit at Liberty to now have Stacy Coite, Anna Rocha and Tracy Ramsey. It is easy now to communicate with the office staff here at Summit. Thank you Stacy, Anna and Tracy for the smiles and the support!

Fantastic experience: I have know Bella Davis Smith for several years. As the first person guests and residents see upon entering our lodge, she greets everyone with a friendly smile positive attitude. She has been a very helpful and positive team member and always willing to help our social committee make successful events in our community. She has been a very positive and helpful member in our community. She helps make Four Seasons a wonderful place to live.

Fantastic experience: Tracy, Stacy and Anna are incredibly kind and always greet us with a friendly smile. We absolutely adore them.

Fantastic experience: Just want to give a shout out to the team. Stacy, Anna and Tracy for their fantastic communication and follow up.

Fantastic experience: As a resident of Summit in Rio Vista, I chair a couple of HoA committees and I am involved in a number of on-going non-HoA initiatives within this 55+ community. I cannot say enough good things about the FirstService staff serving our HoA. GM Stacy Coite’s arrival after the first of the year and the subsequent hiring of Tracy Ramsey and Anna Rocha to the Summit team, has had a huge positive impact on our community. I have seen firsthand how things have turned around and how our residents are benefitting from their presence. Since coming on-board, the long-standing adversarial and often disdainful relationship that existed between the residents and the staff has evaporated. Instead of experiencing talk-to-the-hand types of interactions from the staff, we now have a staff that readily extends a hand to help and does so with a big welcoming smile. Stacy, Tracy and Anna have been an absolute joy to work and partner with.

Fantastic experience: My experience with the HOA office here at Summit at Liberty has been consistently excellent. Every interaction I've had with Stacy Coite , Anna Rocha and Tracy Ramsey whether in person on the phone or via email has been handled with professionalism and clear communication. The team follows through on request, provide timely updates and treats residents with respect. Their work makes a noticable difference in the quality and stability of our community.

Fantastic experience: A huge shout out to the incredible HOA Management Team at the Summit at Liberty! I want to personally recognize Stacey, Tracy and Ana. They are the definition of professionals and truly caring. It makes a world of difference when you have the right people in the right places! From taking phenomenal care of our beautiful grounds, amenities, and supporting both the community members and the board, their dedication does not go unnoticed. Thanks for everything you do and kudos to the FS Staff!

Fantastic experience: Tracy Ramsey , Stacy Coite and Anna Rocha are outstanding ℹ cannot say how fortunate we at Summit at Liberty are to have them. They’re such a great team to deal with and take care of any matters right away. Kudos to our team!

Fantastic experience: To Whom It May Concern, I would like to share what a positive change and pleasure it has been to work with Stacy Coite, Tracy Ramsey, and Anna Rocha. As a four-year resident of Summit at Liberty in Rio Vista, I have worked with several HOA management teams over the years. I can confidently say that Stacy, Tracy, and Anna have been among the very best. Their professionalism, responsiveness, and dedication to the community have made a noticeable difference in the quality of service and support provided to residents. They consistently demonstrate excellent communication, follow through on commitments, and approach resident concerns with courtesy and efficiency. Their teamwork and commitment to maintaining a well-managed community are truly appreciated. I wanted to take a moment to recognize their outstanding efforts and express my gratitude for the positive impact they have had on our neighborhood. Summit at Liberty is fortunate to have such a capable and dedicated management team. Sincerely, Lisa Long-Arkoh 2119 Lavender Place Rio Vista Ca, 94571

Fantastic experience: It's been a pleasure working with the General Manager Stacy Coite, Tracy Ramsey, and Anna Rocha and the outstanding job they do every day. The onsight management team makes themselves available to both residence and builders. They're always approachable, responsive, and willing to help. They consistently go above and beyond to provide excellent service, communicate effectively, and create a positive, supportive environment for everyone. They genuinely care about the people they serve. Working with their team has been a great experience! Thank you

Fantastic experience: This year, 2026, has been great since adding to our Rio Vista HOA Management team and staff, three awesome ladies. Our 55+ community has been impacted in a significant and positive manner by Stacy Coite, Anna Rocha, and Tracy Ramsey. All of whom offer over the top customer service, problem resolution and responds in a timely manner to homeowner questions and requests. Our community climate has changed for the better with their employment. I’m excited to interact with each of them because all have approachable personalities and demeanor, and treat the residents with respect. Thank you very much.

Fantastic experience: Bella Smith-Davis' smile and cheerful greeting is always a pleasure when you come into the Lobby at Four Seasons. It makes you feel a part of the friendly community.

Fantastic experience: We have a new team at our First Services management company- Tracy, Stacey and Anna. It is a pleasure to see their happy faces and their positive attitude in trying to meet the needs of the community. We have noticed and appreciate their efforts! Here is to a long continued partnership with our residents.

Fantastic experience: Tracy Ramsey front desk at Summit At Liberty Rio Vista is awesome, super friendly, knowledgeable, and very approachable. Keep up the good works

Fantastic experience: Since Stacy Coit, Ana Rocha and Tracy Ramsey (Summit in Rio Vista) have joined, we’re headed in the right positive direction. They are knowledgeable, respectful, friendly and always willing to assist in any way possible. It’s always a pleasure to speak and interact with them. Looking forward to the future with them and First Serve.

Fantastic experience: Tracy Ramsey at the Summit at Liberty HOA office is awesome! Very helpful & friendly! Anna Rocha the assistant manager also super great! Now Stacy Coite the General manager is very knowledgeable and fast with getting the answers for you. These new crew at Summit at Liberty in Rio Vista California the best! 7/2/2026... keep up the good works! God Bless

Fantastic experience: I’m writing about Tracy Ramsey at Summit at Liberty in Rio Vista. Tracy is a perfect compliment to our front office. She smiles all the time and greets people in a friendly manner, always. She eager to help whomever she can whenever she can. She’s also a very positive person. Everyone I know loves her and is glad she’s here working with our community. Thank you for hiring her!!

Fantastic experience: Stacy Coite has been the General Manager here at Summit at Liberty for the past 6 months and she has done wonders in that short time! She is approachable and clearly knows how to manage a 55+ community HOA. She has built a great team with Anna Rocha as the Assistant General Manager and Tracy Ramsey as the Resident Services Associate. All three women are friendly and knowledgable and are helping to get our fairly new community up and running as it should be. We are lucky to have them!

Fantastic experience: I live in Four Seasons, El Dorado Hills, Ca. It is a senior community and a wonderful place to live! One of the reasons is our wonderful staff. A stand-out is Bella Davis-Smith. She is always genuinely friendly and helpful. Since this is a senior community sometimes we need more help and she is always there for us. ♥️ Pamela Berg

Fantastic experience: General Mánager, Stacy Coite at Summit at Liberty HOA, is so professional, easy to work with and has helped make changes to help the community move forward. Thank you Stacy!

Negative experience: I'm the original owner of a property in Natomas Meadows. Purchased the house from Lennar in 2018. I've never rented it to anyone, it's my primary residence. My keyfob access to the pool and clubhouse has been deactivated. I've been sending emails and calling to fix this problem and can't seem to get anywhere. I've never missed a payment to the HOA. I pay over $1k per month in property tax for this community. I should have access to the facility that I'm paying for. I'm ready to sell my house and get away from this neighborhood because of this unresponsive HOA management company.

Negative experience: Very unprofessional and unresponsive staff. I rent a property managed by this HOA everytime I try to get in communication with management to assist me for inquiries about vehicle variance payments it’s really hard to get a response. Sent different emails to the community administrator about issues with my vehicle being threatened to be tow when I was told I was in the variance list. I’ve called multiple times to see if they had received my payment via mail but they never answer my questions and just say someone from management is gonna call back and they never do. Experience with them is very frustrating and communication is nonexistent.

Negative experience: The worts management company,They never notify us about violation and never back to me with the phone call or email when I request a several time to call me to resolve the problem and they did not.

Negative experience: They sound very nice on the phone but when they make an expensive mistake that costs a renter a large some of money they turn into someone else. This company refused to take ownership of a $425 mistake they made and left us paying the bill. Instead of just paying us the money they owed us for their mistake we were told we had to have the owner of the property contact them and then it would be submitted to the HOA board for approval with no guaranteed resolution. This tactic is common in a lot of businesses. They make it so difficult to be reimbursed for their mistake that most people give up and don't even try. It's dishonest and crooked and I hope I never have to deal with this company again. Update: They responded to this review but did not reference our situation. They mistakenly thought we were someone else. We paid for a variance and were told by their staff person we could park in the HOA. The next day the HOA towed one of our vehicles. Their staff person obviously didn't get this info to the security folks as she said she did. But did she own the mistake? No. Instead, she stuck us with consequences.

Fantastic experience: We are residents of Heritage Lakeside in Elk Grove, Ca. and recently changed management companies to FirstService Residential. I had a challenge with the autopay between my bank, the old mgt. company and new mgt. company. I was getting frustrated until our new manager, Jessica Smillie, jumped in. Once Ms. Smillie got involved, the situation was resolved in a matter of days. Thanks Jessica!

Fantastic experience: Brandon Johnson was recently added to our team at Crosswoods HOA. What great fit! He came in and immediately took care of business -- assisting residents, addressing issues with ease and created a well oiled machine. His attention to detail is only surpassed by his amiable enthusiastic personality

Negative experience: Our community at fourseasons westshore in natomas did have Jessica Smilie as our life style coordinator. When she left, they brought in a new manager who does nothing to enhance our neighborhood. He spends a majority of his time in his office, but it's his rude and down right nasty attitude to residents that has hurt this community. There isn't a week that goes by that someone says how much Jessica is missed here. So, those of you who have Jessica as part of your hoa are very very lucky. And the reason for one star does not pertain to Jessica, but to the current management at fourseasons westshore natomas.

Fantastic experience: It’s been a while since Jessica Smillie was at Four Seasons at Westshore, but we were remembering how great it was when she was here. As treasurer of the Events committee I worked closely with her. She was very knowledgeable and paid attention to detail. She was always professional but she was also warm and welcoming. She genuinely cared about the well being of our community and all of its residents, and went out of her way to help in any way she could.

Fantastic experience: I am a Fitness vendor who has worked with General Manager, Jessica Smillie at multiple Homeowners Associations, the most recent is at Heritage Lakeside. She is a true professional and builds great relationships with residents and vendors. She is one of a kind and Heritage Lakeside is so lucky to have her!!!

Fantastic experience: Machelle Gardner has done an outstanding job serving our community. She helped bring on a new security company, ensured our playgrounds were up to code, cleaned up years of records, improved customer service, and streamlined the architectural review process. The list goes on and on. Many neighbors have told me this is the best management experience they have ever had, and they credit Machelle for her professionalism, responsiveness, and genuine care. She has made a lasting difference in our community, and we are very grateful for her service.

Fantastic experience: Our company works with Jessica Smillie at Heritage Lakeside. She is always professional, upbeat and responsive to both the clients needs and vendor interaction.

Fantastic experience: My husband and I really appreciate Jessica Smillie at Heritage Lakeside. She is very responsive to our needs and questions. She gets the job done and helps anywhere she can. She listens and shows concern for everyone in our beautiful Heritage Lakeside. She has been a great asset to our community.

Fantastic experience: I am new to the Heritage Lakeside Community. Many of the people have been very friendly towards me, especially the HOA manager Jessica. She's been very helpful in getting me paperwork that I need and getting acquainted with the community. I really appreciate her and her help. She always answers my emails in a timely manner and is kind to me. I'm very happy the HOA here has such a nice manager. Thank you

Fantastic experience: I am really pleased with the responsiveness of Jessica Smillie who's working with the Heritage Lakeside community! She's a true gem compared to our previous manager who worked with a different management company.

Fantastic experience: Jessica Smillie, at Heritage Lakeside, is the best! Friendly, efficient and competent only begins to describe her many attributes. Ask anyone in the community and they will readily agree. First Residential...good choice in hiring this top-notch employee! And good job managing Heritage Lakeside! We are lucky to have your team handle our very many needs.

Negative experience: The company does not know how to do Their job. They ignore residents problems .

Fantastic experience: Leslie Carballo is the perfect mix of professionalism, kindness and execution all in one! She is a rare gem who exemplifies true service in every sense of the word, which is so rare now in any industry! And her attitude is second to none! Leslie will always stand out in service/hospitality, and we will miss her so much at HS in Roseville. The corporate offices of FSR are lucky to have her and soon they will realize how unique her skills and work ethic are. I give her the highest of compliments for her contributions, and we all thank her for making life easier daily for HS residents!

Fantastic experience: Heritage Lakeside is truly blessed to have Jessica Smillie as general manager. Since her arrival I have been most impressed with her attention to detail, sense of urgency and follow through. She is NOT afraid to get her hands dirty, nor challenge the status quo! As a former administrator I recognize exceptional talent when I see it, and Jessica checks all of the boxes. Professional, personable, competent, and not afraid to roll up her sleeves! Trust me, her skill set is a rarity in today’s market…

Fantastic experience: I have lived in Heritage Lakeside for 7 years with 4 managers. In my opinion, Jessica Smillie is the best person we have had! She has a positive attitude and she is always willing to help. Our community is fortunate to have her and her skills.

Fantastic experience: I am just amazed at the awesome job Jessica Smillie does for the Heritage Lakeside Community. She is very responsive, keeps us informed in record time of events that are occurring and maintenances that take place. She is a great person to interact with - professional, warm and friendly. I am so pleased at how well we are taken care of when we make requests. She is certainly a keeper.

Fantastic experience: I've a vendor at Heritage Lakeside in Elk Grove, and Jessica has been my point of contact for several months now. She has been helpful, organized, and personable each time we've interacted. I do work at a few other similar communities, and Jessica has the other guys beat!

Fantastic experience: As members of two separate committees at Heritage Lakeside, it has been a pleasure for my wife and I to have the opportunity to work with our HOA Property Manager, Jessica Smillie. Her dedication to her job and our community has been greatly appreciated as she listens and addresses concerns that are brought to her attention. Her professionalism is greatly appreciated. Kena

Fantastic experience: In the short time Jessica Smillie has been our HOA property manager at Heritage Lakeside, she has accomplished lots. She has shown strong leadership and organizational skills and, most important, awesome customer relations with all members and guests of the community.

Fantastic experience: Jessica is our office manager. She is very friendly and knowledgeable about managing our HOA. She works with our committees and does a great job helping both the committees and individual residents. FSR has great resources when a question comes up. I would recommend their service to any HOA

Fantastic experience: Jessica has been very busy since her first day at Heritage Lakeside. She’s very organized, has implemented weekly communication emails and is holding all of the vendors accountable. As for all of our committees, everyone has gone through training, it’s very obvious that she pays attention to details. Best of all, she’s raised the bar on our vendors, they’re being held accountable and overall appearance of our community has improved.

Fantastic experience: Jessica has been a blessing to Heritage Lakeside. Great organizational skills, has implemented a weekly email to all of the residents to keep us updated on any changes. She has an open door policy, is very attentive to our needs and quickly addresses any issues which might arise. Most importantly, she’s evaluating the services which we contract out. Our new vendors are now giving us a better service and at a lower cost. That’s important since every resident is on a fixed income, thank you Jessica.

Fantastic experience: We’ve lived in the beautiful community of Heritage Lakeside for a little over 2 years. Jessica Smillie is an awesome Office Manager. She is involved in whatever is going on in the neighborhood as well as answer questions regarding issues they need to be taken care of. With her Weekly Updates she keeps us informed as to the status of recent items. Her professional yet personal attitude is an important quality that we see regularly. She is a pleasure to work with and we’re very lucky to have her at Heritage Lakeside. Elaine Lagge

Fantastic experience: What a great job Jessica Smillie has done for the Heritage Lakeside Association. She truly is a Gem, shining bright for our community. Her knowledge, her experience and her initiative to get the job done is commendable. She is always willing to go the extra mile together to the bottom of the issue in a timely manner. A true asset to all of us. As a board member, a breathe of fresh air that we all appreciate!

Fantastic experience: One of the best Assistant Community Managers I’ve met at First Service Residential is Leslie. Her passion for her work and commitment to the residents she serves is always evident. She is always in a good mood and makes her customers feel seen and valued.

Fantastic experience: I’ve worked in home development and general contracting for a while. My family also recently purchased a building portfolio and have being looking for management positions. I had the pleasure of speaking to Alyssa. She is very informative and helpful, after our consultation I felt that my property was going to be in the right hands. I would leave six stars if possible.

Fantastic experience: Spoke with Alyssa Aguilar, she was amazing.

Fantastic experience: Leslie Carballo was a significant member of our Heritage Solaire staff. Her warm spirit and outgoing personality became our ambassador! She greeted us and knew our individual names. Her knowledge assisted residents all day long. She made sure to follow up as needed. Hearts were broken at her departure. She is a valuable asset to any organization and FSR is very fortunate to have her!!!

Fantastic experience: Leslie who previously worked at the Heritage Solaire Community in Roseville is amazing! She goes above and beyond to help all clientele and makes it her duty to ensure all matters are handled in a professional manner. Her smile is always showing and her knowledge of the industry is admirable.

Fantastic experience: I have lived here in the community for 4 years now. It is lovely here. I especially appreciate Leslie Carballo at the sol center. Always a warm welcome from her and she is quick to anticipate and go above and beyond for any needs that pop up. She is a true professional, yet makes you feel like family with her warmth and sincere care. Thank you Leslie for your wonderful service!

Positive experience: My husband and I are residents of Heritage Solaire in Roseville. We love our community and have made many friends. Special shout out to Assistant Manager Leslie Cabella, a rock star. No matter what’s going on Leslie always greets everyone by name and with a smile and cheery hello. It’s not easy with a bunch of older adults who complain about everything. Quani Bates deserves a shout out too. Both Leslie and Quani have moved on and we miss them dearly. These 2 ladies deserve a 5 star review but I took one star off for current manager who is not friendly, rarely smiles or even speaks to us. I hope she is not the reason staff is leaving but I do wonder……..

Fantastic experience: I was helped by Alyssa Aguilar she's responsive and communicates well. Her dedication and expertise have made a significant positive impact. Alyssa is an invaluable asset!

Fantastic experience: Writing on behalf of Leslie Carballo! A delightful young lady that addressed the homeowners of Heritage Solaire with professionalism, knowledge and helpfulness, along with her continued smiles that would light the entire entrance of our front desk! Your company just hired a wonderful asset to your company!

Fantastic experience: Heritage Solaire in Roseville, CA was blessed to have Leslie Carballo serving at our front desk until recently when she accepted another job with FSR. We miss her warm smile, can-do attitude, and ability to put up with the occasional cranky resident. She is one in a million!!!!!

Fantastic experience: The Heritage Sol Community center, Roseville staff member Leslie Carballo is a pleasant, friendly and welcoming employee. She is definitely missed.

Fantastic experience: I called in this morning, Alyssa was wonderful and informative. Kindest customer service I have received in a very long time! Thank you

Fantastic experience: Alyssa was very helpful and informative during the entire process. Her help was greatly appreciated.

Fantastic experience: Alyssa at the Gold River location was so kind and very knowledgeable!

Fantastic experience: Alyssa at the front office has been such a big help, always going above and beyond.

Fantastic experience: I was anxious but, Alyssa made the process simple for me.

Fantastic experience: Alyssa is so helpful I literally couldn’t have without her, she’s the best at what she does

Fantastic experience: Called and spoke with Alyssa Aguilar she was upbeat and friendly.

Fantastic experience: One of the employees helped me out and she is a sweet heart I believe her name is Alyssa thank you for helping me I appreciate you

Fantastic experience: Administrator Leslie Carballo is spectacular! She continues to maintain her efficiency and professionalism without compromising her friendly nature. I wish all administrators were as good as Leslie.

Fantastic experience: We are residents at Heritage Solaire and were so sorry to see Leslie Carballo leave our community. Leslie always greeted everyone with a smile and showed them respect. She was always quick to respond and a tremendous help in solving any issues. We would love to have "her" back one day, as our Community Manager. Thank you, Gary & Bernie Fazzio

Fantastic experience: From my experience with FirstResidential Services, for the last four years, their staff has always provided excellent services to our Heritage Solaire HOA and at our Clubhouse in Roseville. As a homeowner in our community I have found the FSR staff to be diligent, professional, approachable and responsive. I'd like to give Leslie Carballo who was the Assistant Community Manager here (prior to accepting an opportunity elsewhere with FSR) a big shoutout for providing exceptional service, and always with a very friendly demeanor. You never had to explain twice about what you needed - she'd make a note of it and the job would get taken care of in a few days. She always took the time to research also, before answering a question. Thank you Leslie, and you will be missed!

Fantastic experience: A big shout out to Leslie Carballo of FRS. I have had worked with Leslie at my community and she has always been helpful and very knowledgeable about her leadership role. She is wonderful

Fantastic experience: The professionals who work at the Retreat at Westpark in Roseville have lots of patience in answering questions, listening to the concerns of the residents. They are very prompt in getting back with answers. Laura, Christina and Shannon are very kind and helpful abd solution-oriented. The support staff are also very professional and helpful.

Fantastic experience: FSR is the most professional and proactive management company! It is a pleasure to partner with them!

Positive experience: It is just o.k. It is somewhat difficult to navigate all the prompts. I just wanted to talk to someone and had to leave a message.

Fantastic experience: Laura Young, GM for FSR-SAC at Del Webb’s The Club at Westpark, West Roseville is excellent. Since she arrived earlier this year things at The Club have gotten better. She’s action-oriented, strategic, good follow-through, listens to our residents, supports and cares for her staff, works well with the Board for the betterment of the community, and has great leadership and design qualities. She’s very insightful and budget conscious. Her transition as GM for The Club has been seamless. As residents for 10 years, we are very pleased.

Negative experience: AVOID them as your HOA. They'll treat you like tenants in your own house! Lots of headaches and troubles...

Fantastic experience: I am a homeowner at heritage Solaire in west Roseville. Brittany Velazco is our HOA general manager. She is a rock star Very sweet, always responds in a timely manner I can’t imagine putting up with a bunch of old folks that have nothing better to do but complain about something. If there was a term in the dictionary that says Best HOA manager, Brittany’s picture would show up. She is the best.

Fantastic experience: Lester Ashford is excellent at his work and friendly with people. He is pleasant to be around.

Fantastic experience: The maintenance man at Anatolia club house is amazing, he’s extremely nice and always helpful.

Fantastic experience: The staff at Anatolia are the greatest!!! Lester Ashford, the maintenance tech, keeps this location in tip top shape. I visit there almost daily and is greeted with a warm welcome on All occasions. Thank you Anatolia!!!

Fantastic experience: I attended Mother’s dat at Whitney Ranch this year. I don't have enough words to express how happy I was with decor, food, theme, fashion show, DJ, it was just superb! Loved the idea of having horse as the theme was Kentucky derby. Really liked the idea of inviting some vendors with beautiful dresses. 360 deg pictures idea was loved by all my friends. We all had great time!

Positive experience: All I can say is that I hope they approve our project quickly...

Negative experience: This company has been horrendous at their job. I've been dealing with an incredibly disruptive tenant next door to me for an entire year and this HOA has done almost nothing about her. On my first day moving into my home the neighbor stuck her head out of her unit and told me I better not be moving in here. She then told me she was going to shoot me and pushed a shopping cart she had near her door into the back of my truck, all while cursing and screaming at me. Naturally I called the police, but when they arrived she hid in her apartment until they left. Since then she has consistently screamed racial slurs and curse words day and night as loud as she can in here unit, she strung extension cords from the outlet by the breakers into her apartment, she shut the power off to the lights that line the parking area and she had two actual homeless people living on her patio. These homeless people constantly argued and yelled at each other, left trash everywhere, broke one of the windows and would harass and glare at me when I would come and go from my apartment. For months I called my First Service Residential rep to complain sometimes 4-5 times in a row until they would answer the phone. They would always give me the excuse "we're looking into it". I recorded this woman screaming with my phone several times and mailed them the SD card with those video files. And still nothing was done. I've spoken about this issue several times at the board of directors meeting and usually get very little info if any about what they are doing about this. Now they did contact the owners of the unit and had the homeless people and all of their belongings removed from the patio, but they still come back every day(apparently they have keys to the gates surrounding the complex, and the entry code to the main drive in gate). The rep for our community is always changing, it's always a new person. At one of the board of directors meetings the district manager for FSR was present and I explained the situation to him as well, he assured me that the problem was being dealt with, that was several months ago and still nothing has changed. It's going on an entire year since I've been complaining about how horrible it is to live next to this person and all the violations she commits, and FSR doesn't seem to care enough to remedy this issue. All of my friends and family can't believe that an HOA who are usually know for being strict and overbearing is turning a blind eye, or at the very least dragging their feet dealing with this person. There are plenty of other problem that they arnt addressing in the complex but to me the crazy lady next door is all I care about. Bottom line - DO NOT CHOOSE FIRST SERVICE RESIDENTIAL TO BE YOUR HOA!!!

Fantastic experience: this is up level area high class living your dreams can true life i hope i'm next

Negative experience: Consistently, the absolute worst customer service experience that I have ever had the misfortune of being a part of. FirstService Residential has cured me from ever buying into an HOA community again. Emails fall on deaf ears and are seldom responded to without at least one follow up email. Talking to someone (other than an answering machine) is hardly a rewarding experience. I have never walked away from a phone call feeling that my issues are going to be addressed. Employees, in my experience, seem disinterested and un-empathetic to your concerns. I am dumbfounded as to how anyone can have a pleasant experience with this company. I long for the day that I no longer have to deal with FirstService Residential and they become a distant nightmare.

Fantastic experience: Jacyln, is a true professional. Always get great service and quick response to all my questions. All of the staff I have dealt with, as well has been very respectful and considerate. Thank you for the wonderful services you provide... Keith

Negative experience: I can't believe we pay for the harassment and little else. They drive around to look for infractions. Paid hall monitors. They're worse than bill collectors.