Neuhaus Realty Inc.

Fantastic experience: My fiancé and I began looking for our home in September 2024 and had a poor experience with the first two agents we used. We were looking for a new agent and stumbled upon Kim Dimino in February 2025 at an open house. Though that house was not for us, I am so thankful we went. Immediately, we clicked with Kim and decided to work with her. From the start, Kim had excellent, thorough communication and ensured we toured homes that fit our needs. We looked at countless homes together and ended up making a handful of offers before we found our perfect home. Each time, Kim efficiently organized showings, paperwork… literally everything. She was so organized and on top of things that we did not have to worry about anything falling through the cracks. After seven months of working with Kim, an offer was finally accepted and even at that point, Kim continued to communicate with us everyday and was on top of what we needed to move along in the closing process. Homebuying can be an intimidating experience, especially as first time buyers, but Kim made the experience very easy for us! Kim, thank you for helping us find our home!!! We appreciate your patience and professionalism through this process! For anyone looking to buy or sell, you will not regret your choice working with Kim!

Fantastic experience: Michelle Connelly is the best realtor ever!! Professional, caring and the hardest worker. I am so glad that I had the opportunity to work with her. Thank you Mimi for having the best realtors at your firm!

Fantastic experience: Mr. Samir was the most patient and fantastic agent we’ve had. He stood by us and even helped us make sure we get the right place. I’ve never met someone like him who is seriously not only dedicated to his job but dedicated to help his clients. Thank you to Mr. Samir for everything and he is definitely the best of the best.

Fantastic experience: I was not familiar with the area of Staten Island But Sam from Neuhaus Realty went above and beyond to find the right home for a great price.

Fantastic experience: Natalie Pancetti did a fantastic job from the time we signed on with Neuhaus Reality to the closing. Natalie always went that extra mile to make sure the house was ready at the spur of the moment. She gave it that personal touch from the first day. Phones calls from to New York to Florida were right on the tee. Natalie you are a godsend to the realtor world. You work hard and work hard for your client. Thank you from the bottom of our heart. Our best regards always !!! Bill Waxman and my daughter Simone Waxman

Negative experience: My uncle passed away earlier this year. We have been paying the rent on time and cleaning out the appartment. When we called to tell them we were finishing up and would be out by the end of the month, they sent a construction crew that day to demolish everythinbg inside and throw away everything remaining. They got rid of personal belongings and lied when asked about it. "Everything from the apartment was taken to the basement and locked away for you." - Mimi Neuhaus This was a lie, it was all given to their "contractors". My son went to retrieve the possessions from the apartment and was told that nothing was there for him other than a rusted toolbox they found in the trash from the apartment. Very weird how 6 custom fishing rods and two reels were not in the trash with all of the other stuff from the appartment. When my son asked what contractor they used so he can get in touch, he was told they usually pick up "workers" from Richmond road and Amboy to do their work, not an actual contractor. So no we have no way to find the men who cleaned out the apartment. The Manager Mimi is not helpful at all and was even heard saying "Don't tell them anything!" to the super. The super Daniel was nothing but helpful and apologetic, but with Mimi pulling the reins, nothing productive came of my son's visit. Embarrassment of a business.

Negative experience: Don't let your relatives die or they come in and throw away anything in the apartment. My uncle passed at a hospital. We told them we would be vacating by the end of the month. Went to the apartment that day to find the entire thing gutted and empty. All personal possessions nowhere to be found in the trash, so they were taken by contractors. Management didn't even know a construction crew went in. 0 communication, no reimbursement, items were supposed to be in the basement holding area but the contractors took them instead.

Fantastic experience: Katja was fantastic at reassuring and informing me during the home buying process by finding me everything and more I could have asked for in my dream home. There was never a call or text she missed and worked around the clock to ease my nerves of my first time home buying. 5 stars is not enough 10/10 for Katja’s works⭐️

Fantastic experience: Samir is the only professional real estate I have ever worked with, he has always supported me with any decisions.He has patience with us. he has great experience.He always doesn't have his mind as a real estate but as a friend that helps guide you to your right choice.

Fantastic experience: Mr.Samir Ahmed is very Patient, went above and beyond throughout the whole Process. He is the right person to help you find your dream home. Thank you Samir for your hard work

Fantastic experience: I want to thank SAMIR for the great job that he did for us. He did an extremely quick sale for us. I was amazed at how helpful and friendly he accomplished everything for us from soup to nuts.

Fantastic experience: I want to thank Samir Ahmed for helping me to buy my new house. He has a lot of patience and respect all his clients. He really worked very hard with me till we reached the closing date. Thank you Samir and I highly recommended him for his experience and his knowledge.

Fantastic experience: It was a pleasure working with Lisa Massetti on the property that I sold in 2022. She was diligent, detail oriented, and had my property sold in no time flat! With competing offers!!

Fantastic experience: I highly recommended Neuhaus Realty, I’ve worked with Lisa Massetti and I can’t thank her enough!! From the beginning to end she did an outstanding job! Her hard work, dedication, passion, and went above and beyond to help my family and I out..I can’t thank her enough!! She is truly one of a kind and anyone that needs residential/commercial real estate she is the one and Neuhaus Realty!! Best real estate company out there!! Thank you again!

Fantastic experience: Unequivocal, The best in the Biz Anna.Seddio & Lisa Massetti are well informed and professionals when it comes to navigating the Buy & Sell Side.

Fantastic experience: Very great customer service and system.

Fantastic experience: I am writing this review for Realtor Rosario Ursua working at Neuhaus Realty. Just had a loan closed with Rosario within 30 days. She is an excellent Realtor and has very good negotiating skills. She is a 1st time Home Buyer Specialist and gets better with every deal. She is very responsive and follows up very quickly and cares a lot about her clients. I am very impressed with the awesome job!!! Great job Rosario!!

Negative experience: Tuve que llamar como 20 veces para que me digan información de la casa y al final nada de información. Mal servicio.

Fantastic experience: Great real estate company One of the best on staten island today

Fantastic experience: I normally don’t write a review but working with Tammi Ramos was amazing after my other listing with a different realtor expired and working with several agents in the past was a waste of time. It was a blessing finding her. From the first day she was determined to sell my house and went above and beyond with any issues that arose. I honestly could say that if it wasn’t for her persistence I would of not been able to sell my house with the issues I was having. She is very knowledgeable, motivated and very professional. She was on top of things and kept me informed through the entire process. She responded back promptly to any call or emails. She’s literally available 24/7. It doesn’t matter how many questions I would have she would have the answer and make me feel comfortable with the entire process. I would highly recommend her with selling or finding your dream home you will not be disappointed.

Negative experience: I would not even give a 1 star to that realty. Customer service doesn't exist, rude and unpleasant on the phone, would never deal with them.

Fantastic experience: Working with Tammi Ramos made the experience of buying our first home a flawless one! She was so motivated and determined to find us a home that fit US! She answered all our questions, addressed all our concerns and literally walked us through the whole process from the beginning until the keys were in our hand! Highly recommend!!

Fantastic experience: I can't describe in enough words the amazing job Tammi Ramos did for us, we had a stressful time finding the right house until we found Tammi, with her charisma she helped us find the house of our dreams. She guided us patiently step by step specially since we are first time home buyers. We found a lot bumps in our morgate process and she was our angel sent from the sky "literally" she gave us a lot of good points and advise that made the process more easy I couldn't ask for more, she's bilingual, knowledgeable and looking for your best interest always quick and available 24/7 when we need her. She'll fight for you until you are sitting down signing the closing papers .I highly recommend her, she is the best choice, You are going to thank me later!! I'm very grateful Tammy, you are our angel best agent from Staten Island.

Negative experience: We’ve been trying to get in touch with the listing agent Giovanna Cardinale since February 25 to a schedule a showing. I also called yesterday and was told they will have her call me back. Not sure if maybe because there are too many potential buyers so she just doesn’t want to answer and show anymore.

Fantastic experience: Our sales agent ToniAnn LaCava Pitcheralle worked tirelessly under the strict COVID-19 guidelines. Her personality & professionalism gave us a sense of security knowing she would get our home sold and at a price we expected. We knew right away when we saw our listing with the professional pictures that ToniAnn was committed to doing everything necessary to help us sell our home. Thank You, Bob & Roseann

Fantastic experience: Michele shares with her professional demeanor an abundance of knowledge about the myriad of real estate transaction details along with a vibrant personality filled with enthusiasm, tireless energy, a “can do” attitude and quite obviously a passion for her work. She demonstrated access to a wide array of resources to promptly address issues. She possesses exceptional communication skills, always prompt with returning calls and was consistently on time for appointments. I offered Michele what I considered a daunting task; sell a home in the midst of the public health crises. And she put the aforementioned personal characteristics to the task, worked the days and hours necessary to accommodate prospective buyers schedules to show the house and property while keeping me informed throughout. Through the few months I never lost an ounce of confidence that she would succeed. And in the end of this journey, made so uniquely pleasant by this thoughtful and kind woman, I received exactly what I needed when it all began. A wealth of gratitude your way Michele!!

Fantastic experience: I had a great experience with Samir who sold my house. He is the best agent I have ever worked with. He is professional, knowledgeable and gets the job done. I highly recommend him and will come back to work with him again and again. I can't thank him enough.

Fantastic experience: I was very fortunate to have Susan DePalma help with we my home search. I was unfamiliar with the area and she did great finding me the right place in the right neighborhood. Susan provided me with a wide array of properties and was very detailed with her knowledge of each individual neighborhood. She made the entire process very smooth and was there to answer questions at each step. I'd highly recommend Susan to anyone looking for a home or selling in the area.

Fantastic experience: Susan DePalma has helped me several times in the past when buying, listing and selling real estate. She has always gone above and beyond the expectations of an ordinary real estate agent. She is meticulous when it comes to details, time lines and schedules. I highly recommend her to anyone looking to buy, sell or rent property!

Fantastic experience: Susan DePalma went ABOVE and beyond to make sure my fiance and I found our dream condo. She worked tirelessly ironing out paper work and even worked ALL day on her day off for us!! She is truly an asset to this company and is amazing at what she does. I HIGHLY recommend her for all of your realty needs. We cannot thank her enough for all of her hard work ♥️

Fantastic experience: I just closed on a townhouse I had listed with Susan DePalma. It wasn't an easy sale but Susan went very out of her way to ensure the deal closed, doing everything in her power to make it happen. I would highly recommend Susan for her diligence, skill and honesty!

Fantastic experience: Very good experience with Neuhaus. Started off with owner calling me after I sent a website request. Then she assigned us an amazing realtor, Laura Catuogno. We could not have gotten a better realtor! Laura has amazing local knowledge, is very familiar with the market, and really helps you along the entire process. We highly recommend, she made the sale of our house and finding a new home a smooth experience.

Fantastic experience: Very helpful and friendly service

Fantastic experience: Best realty office

Fantastic experience: I was fortunate enough to come across Lana (Svitlana Malinnikova) from Neuhaus Realty. As a first time homebuyer, I was clueless in Real Estate market. Lana was able to understand my situation, my needs and my budget. She was able to show me different properties within my budget range and clearly presented me with pros and cons of every one of them. Thanks to her recommendations, and knowledge, my first offer was accepted right away. Lana (Svitlana) was also able to recommend a professional attorney, and a mortgage broker who made my home buying process quick, simple, and stress-free. Highly recommended!

Fantastic experience: We worked with Michael Yanni to purchase our parents a home and could not be any happier. Michael was patient, professional and experienced. He was very easy to work with and his pointers on every home we saw were spot on. Highly recommend!

Fantastic experience: Great Realty great staff.. broker found me an apartment within 7 days and it was nice

Fantastic experience: I highly recommend Lana Malinnikova to anyone seeking Realtor. She is very professional, responsive and kept us up to date with all the details. I really felt she looks out for the best interests of her clients.

Fantastic experience: Great people excellent service immediate callbacks ....Lisa m is great sells houses

Fantastic experience: While the process of selling our home was more difficult than we had imagined, Dave Bonamo, enthusiastic and well prepared, could not have been a better agent or Neuhaus a better agency. Dave gave us excellent guidance. He is knowledgable, honest, trustworthy, personable, endlessly patient, and incredibly generous with his time over the course of several months. He answered every question and explained every part of the process clearly and thoroughly. Selling a home can be challenging, but working with Dave made it as painless and straightforward as possible. He was great to work with, reliable, and an outstanding individual. If we were to move again, I wouldn’t hesitate to work with Dave again or give him anything but the highest recommendation.

Fantastic experience: I have worked with Jeanne Volpe on a total of 3 transactions - 2 purchases and 1 sale - there is no one better and I am an industry veteran with 25 + years in the Real Estate Industry.

Fantastic experience: Mimi is amazing, kind, and professional.

Fantastic experience: Number 1 Realty on Staten Island!

Fantastic experience: Stephanie is an amazing agent, from our very first meeting to the day of the closing (and after) she was extremely helpful, answered all of our questions and is a very experienced agent! Overall a very positive experience! Thank you, Stephanie!

Fantastic experience: Our realtor Kristina kept us informed every step of the way. She also accompanied all showings which made our lives so much easier. She went in detail with the buyers. I would definitely use her again and Neuhaus. They take confidentiality very serious.

Fantastic experience: Our realtor Kristina is awesome!!!. She listed our house and within 5 days had it sold for above asking price. Kristina ia great to deal with, has tons of experience and is liked by the other realtors because of her fairness. And she is always available.

Fantastic experience: I've sold and bought with Neuhaus Realty. Our agent was Carl Neuhaus. There was no car salesmen mentality with Carl Neuhaus. He was honest and did not pressure us when it was clear that we didn't like a house. He knew exactly how to price our house. We sold our house very quickly because he was spot on with the asking price. Similar houses in our area stayed on the market for months and were eventually reduced below the price that we had gotten for our house. Would definitely use him again

Fantastic experience: Neuhaus Realty is truly an amazing real estate company. After working with their agents to find a new home, it became very clear to me how informative and educated they are about the local market. They provided detailed information and guidance through the entire process. Thank you Neuhaus!