illume Property Partners

Negative experience: ★☆☆☆☆ — Two weeks of follow-ups and unfulfilled promises to call My experience as a prospective residential tenant left me seriously disappointed with this property management company’s communication and leasing customer service. * Two weeks of communication without a substantive phone conversation. My initial voicemail received a text response, but getting someone on the phone to discuss the rental property proved unsuccessful. * Multiple promised follow-up calls never happened. Despite repeated follow-ups and requests from me, the promised calls did not materialize. * Basic rental questions remained unanswered. I wanted to discuss the property, clarify leasing details, and arrange a viewing. A text acknowledgment does not replace the phone conversation repeatedly requested. * I communicated my plans to visit on Saturday and requested a property tour. Even after explaining my availability, I was still chasing a response to move the process forward. As a property owner and real estate investor with a substantial commercial and residential portfolio, I understand how important responsive property management is. I was seeking to lease a fourth home while building a new home in the area and was prepared to have a serious discussion about this rental. For prospective tenants, this experience raises concerns about getting timely answers during the rental application and leasing process. From a rental property owner’s perspective, it also raises concerns about how prospective renters are being handled. Based on my direct experience during this two-week period, I would not recommend this company to either prospective residential tenants or property owners seeking property management services. Following through on a promised phone call is a basic professional expectation.

Fantastic experience: Marie and Josh and every one in the company are amazing. Reply on time. Very caring and helpful. I would recommend then for any tenants or landlord.

Fantastic experience: Illume has managed my property and kept up the occupancy without me having to worry about it! Kelsey is always on top of things and very communicative. Would highly recommend!

Fantastic experience: Kelsey is great! Thank you for your help! 5 stars!

Fantastic experience: Kelsey has been so helpful through the application process, and helped us find a great new home!

Negative experience: I was very disappointed with my experience with Illume Property Management. When I signed with them, I genuinely believed they would be a great company to work with. Unfortunately, that was not my experience. Over the course of my contract, they were unable to find a tenant for my property. In addition to the monthly $100 management fee, I was charged numerous extra fees for routine tasks, including $178 for checking and organizing keys, replacing batteries, and metered parking while showing the property; $130 to inspect my home after renovations; and $195 for meeting my neighbors to retrieve keys for the insurance adjuster. Because I live in another state, having a reliable and proactive property manager is essential. Instead, I found myself paying what felt like constant nickel-and-dime charges on top of the monthly management fee. By the end of my contract, I had spent approximately $2,000 in fees without having secured a tenant. I ultimately terminated the contract five months early because they had not rented the property, which also required me to pay an additional $540 early termination fee. Based on my experience, Illume Property Management did not live up to its claims of commitment to excellence and quality care for its clients. I had hoped for a professional partner who would effectively manage my property and help secure a qualified tenant, but unfortunately, that was not the outcome. I do NOT recommend this company for property management.

Fantastic experience: I live on the east coast but have two rental properties in Oregon. When one of them unexpectedly became vacant, I needed someone to find, vet, and sign up a new tenant for me. Illume came highly recommended and my experience with them has been fantastic! Marie has gone so far above and beyond the call of duty that I don't know how to describe it. She has made what could have been an anxious and grueling process an absolute pleasure. I literally could not have done this without her and Illume. I recommend them unconditionally.

Fantastic experience: Illume Property Partners has managed my property for 16 years. They have always had my best interest at heart both financially and in their quality of service. Equally important, they carefully balance the personal needs of everyone involved. We recently concluded a complex tenant situation. Sally communicated everything clearly. She was always available when I needed help and understood my needs. We settled everything in the best way possible. I appreciate the expert assistance and the compassionate attention to everyone involved. Illume Property is my management partner.

Fantastic experience: As far as Property Management groups go, Illume Property Partners is by far one of the best! I don’t have a single bad thing to say about this Property Management group. Both the executive manager and the owner of the rental that I was in for six years were accommodating, understanding, and very responsive. Every time or if there was an issue, action was immediately taken to ensure a great outcome for both the owner and myself through Illume Property Partners. Though my lease did not end on good terms due to my own fault, the outcome to my story turned out to be amazing with the help of the owner and Illume Property Partners. I ended up having to leave my lease with back owed rent in an amount well over most, which resulted in my family and I be coming homeless. I was able to come to an astounding settlement amount in which helped my family and I get out of our homelessness crisis. If anybody is looking for an amazing, friendly and family oriented Property Management Group, Illume Property Partners is the one for you. If I could give them more stars, I hands-down would. Thank you for the six years you gave me!

Negative experience: This is one of the worse companies to deal with, they lack any type of communication skills including letting the tenant know that they're is going to be system issues. When they do call you back they will get an attitude with like your disturbing.

Negative experience: Is this place a scam? Can't seem to get ahold of anyone ever. Also tried to go to their official office and there was no one there during office hours.

Negative experience: LOL. SEE THE "OWNER" RESPONSE - SO OBVIOUS IT'S JUST MORE BOT-GENERATED BOILERPLATE! IF you yearn for dozens of AI-generated high pressure marketing texts - then you'll be happy to be a tenant or landlord of one or more of their managed properties. Entire business operation appears AI-run with no actual humans involved! Got it, many GenZ prefer algorithms to humans, but, really, what GenZ has the $$ to do business with this company? And. Commit the error of contacting the company through their internet real estate "partner," you know, one of the big three real estate internet-only hyper-aggressive listing services, guess what? You'll also be the recipient of dozens of texts and emails from those same organizations, you don't even have to unclick or click anything, you get 'em whether wanted or not wanted. Ain't AI wonderful? NOT!!!

Fantastic experience: I am just now moving into a property managed by Illume Property Partner, therefor my review is not about the experience of living in their property, instead it is about the process of moving in. I want to Call out Marie by name. I had so many technical questions in so many different aspects of the lease and move in. Marie, who was thrown into helping me, even though it was outside of her job duties, stepped up amazingly. At no point did I feel pushed off or like I needed to wait for the Leasing Agent to come back to handle me. Marie used her recourses to search and find answers to all of my questions. In a world where finding a combination of problem solving, work ethic, and initiative is nearly impossible, I am so impressed.

Fantastic experience: Michelle has been great. Very kind, patient and helpful. Thank you so much

Fantastic experience: Chad has consistently showed up for every issue we’ve had moving into our new place. He goes above and beyond to make sure we’re comfortable. Even addressing issues we hadn’t known at the time. 10/10 service and appreciate him endlessly.

Fantastic experience: I called for help with a flood in the basement and Chad came out within a couple hours and took care of the water heater hose. He took photos and kept in touch with updates. Really appreciate his quick response and updates.

Fantastic experience: Michelle was a great asset and so much help for my roommates and I. When it came time to alter our lease and change tenants, she went out of her way to guide us through the process to make it as seamless as possible.

Fantastic experience: moving in has been very easy and fast! Our requests for maintenance have been answered right away! This place is very quiet and a very nice little community!

Negative experience: If I could give zero stars I would. I’m an owner and have had nothing but issues with this company. Constant fees from them make it so I can never even end up covering the mortgage. Charged me four times, twice for $65 to make keys and put random $300 “set fees” on my account and won’t explain what they mean! They won’t return calls or emails. I have to badger them to reply and give me straight answers about their fees and what exactly I’m getting charged for. Still have not received a straight answer and it’s been two months of me asking. It’s been a horrendous experience as an owner I can’t image what it would be like to rent a property from them. Told me I wasn’t allowed to be in contact with my tenants. I’m reading through all of the other reviews and I’m so upset I didn’t do this earlier and saved myself the headache—others are clearly having the exact same issues from the owner side. I’m sure they will reply with some lies or “I’m sorry you feel this way” comments and then do nothing to fix the actual issue. ** update ** Looks like I got the exact response I was expecting. All of which are complete lies. It’s very clear they care about their appearance on reviews because the respond here in less than 12 hours of posting yet I can’t get a call back about the home I’m paying them the manage. I, in fact, have several emails and calls out to them asking all of the same questions I’ve been asking for months which they won’t answer. I have only receive vague non answers to any and all questions and all concerns. I have never asked for a “replacement” key to my house. They re-keyed my home and are supposed to send me a copy. Of which, I had to remind them to send and I have never received. Note, that I have four key fees on my account. Two of which are $65, one for $18 and another for $40. But of course they refuse to give me clear answers on what each is for. I also have two fees one for $300 and another for $400 that are “set fees” which they won’t explain. All that they are replying is lies. I can post screenshots of everything. Though they have been in very little contact with me it is only when I reach out several times. The Sally woman talks in circles and never makes any sense, never addressing the issue which is her terrible response time and lack of clear answers to my completely warranted questions, confusion and concerns. If she does offer a solution, she never executes on it and I have to remind her about the things she said she’d do.

Fantastic experience: Michelle at Illume was absolutely fantastic! We needed to find a new home quickly, and she made it happen. She arranged a tour right away, answered all our questions patiently, and helped us through the entire application process incredibly fast. It was such a smooth experience. Plus, their resident portal is one of the best I've ever used - so convenient. If you're looking for a new place, I highly recommend working with Michelle and illume!

Fantastic experience: They were very helpful and fast getting me I to one of their properties. Moved from TX and I had only a couple days to find a place and was worried until I decided to call Illume Property Partners. I would highly recommend this company if your looking very fast very respectful and communication ill give a 10...

Fantastic experience: While I ended up having to leave the apartment Illume managed, all of my interactions with them were pleasant and professional. They run a tight ship, and they were always responsive and helpful whenever any kind of issue came up. I would rent an apartment they manage in the future, if the opportunity arises.

Fantastic experience: I have been residing in a rental from illume (the tristan) for the past couple of years, I just moved out but I wanted to leave a review because of how outstanding this company is with their rentals. Any maintenance requests I had were completed so quickly and I feel so lucky to have had that. Overall a great experience in the rental process and I highly recommend.

Negative experience: Rented from this place for a year at 365 15th St. SE in Salem The windows were painted shut, the unit had mold growing under the kitchen sink and the bathtub in that apartment has little to no water pressure. The communication on Illume's part is sloppy to say the least. An employee of theirs required my spare key to do checks on my apartment and informed me the locks would be broken and replaced if I didnt comply. Failure to return the key to their offices in Portland (according to them) result in additional rent payments. They are unable to be seen on the weekend, preventing those with a normal schedule from returning their keys without taking time off work. Attempting to call Illume typically results in a maze of extensions that always end in someone not being available to take your call. Overall my experience with Illume has been terrible and I suggest looking elsewhere for a place to live. It is my sincere hope that these apartments are condemned and the owner is forced to bring the house to a more livable standard.

Fantastic experience: Muy atentos y rapidos a la hora de dar respuestas en cuestion de un dia todo fue satisfactorio y ya tengo renta

Fantastic experience: I you all for having me as your tenant love this company. I feel so safe and clean environment. The Tristan building is the best that I ever known and I’m not going nowhere. I really appreciate Sally and all her employee workers Michelle Marie and all the maintenance people Chad & Juan and others. I was was very helpful supported on time for everything have a blessed day and thank you again

Fantastic experience: I've been living at one of their properties for several years and management has always been helpful and understanding. And the maintenance technicians have been great!

Fantastic experience: Excellent service. They give you effective and fast follow-up. It is a very nice community to make my home.

Negative experience: Dont even bother with this PM. Scheduled a showing with themat one of their properties waited around 20 minutes at the property waiting for someone to show up no one did! Not to mention attempted to get into contact with someone at their office through a phone call rather then the automated texts I was receiving but was sent straight to voicemail everytime!! Extremely unprofessional and inconsiderate of peoples time dont even bother wasting your time with them!!!!!

Negative experience: Disappointed with sally and everyone at Illume property management. Their failure to rent out my property led to financial loss. Poor communication and hidden fees added to the frustration. Switched companies and had my property rented within a week at a better rate that they offered with only 100 management fee per month . Avoid if you value your property and peace of mind.

Negative experience: This PM doesn't know what's going on with their own properties. I made an appointment for a showing on one of their properties. I was receiving text from 3 different numbers, emails from 2 different emails, all seem to contradict eachothers information. Tried to call to talk to someone in person. Went to a voicemail that didn't let me leave a voicemail. Then received another text saying they can't receive phone calls or make phone calls. In the middle of filling out the application (thank goodness I haven't gotten to the application fee yet), I get a text saying the property is no longer available and a link for a listing that they said was "nearby". It was not nearby and the specs were completely different. It was an apartment, not a house, the sq footage was way smaller obviously etc. Then a minute after that, I get another text apologizing and saying that property is also no longer available and they were mistaken. Also that they have no other properties available at this time and to go on their website to check for available properties.......what? I'm so confused. I let them know that they way they handled this situation in the short time I have been dealing with them, we are unlikely to rent from their company. If this is how they handle people they are trying to get to rent from them, imagine what it would be like once you are actually a tenant? Dodged a bullet I guess? Too bad.

Fantastic experience: Best staff out of any property management company I have ever experienced! Everyone is so happy and kind, it’s contagious!

Fantastic experience: Moving from Seattle to the coast and looking for a rental. Kim Seaburg was so very helpful!

Fantastic experience: Great rental property to work with. Application process was clear & straightforward. Move-in was smooth and easy. Any needed repairs were handled quickly and professionally! Kim Seaberg in Gearhart was great to work with! And Chad, who did the repairs showed up on time always and fixed everything quickly! Overall a good experience!

Fantastic experience: Very respectful and professional. Made our moving process so smooth and stress free. Definitely recommend:)

Fantastic experience: Una compañi de renta confiable, personal es profesional y amables. Siempre estaban atentos a responder mis preguntas o requerimientos. Estamos muy agradecidos por la oportunidad que me brindaron..siempre me comunique con Kim y ella soluciono mis inquietudes. GRACIAS.

Fantastic experience: I love to live here

Fantastic experience: Nice company, manages my complex well.

Negative experience: I set up a reservation to view an apartment that i was attempting to lease. I set it up an appointment through a link that I received. When i showed up at listing no one was there, I called every number and extension on there website and no one answered. Five hours later they notified me that the apartment was no longer available. What a lack of professionalism. They had an entire morning to cancel on me, I quit my entire day plans to attend this showing, and they pull this on me, unbelievable. No wonder they have horrible reviews.

Negative experience: If you’re deciding between property management companies in the Oregon area I would suggest going anywhere else. This company, specifically property managers like Sally Warren and others who managed my parents rental home- withheld egregious amounts of money and scammed us of our deposits for months until we realized how little we received. It’s disheartening that we chose to go with a minority and women ran organization and it being absolutely awful. Hopefully they collectively improve, we’ll try and not let one bad experience dissuade us and others from home ownership

Fantastic experience: My experience with Illume Property Partners was great . They provide a good custumer service and quality maintenance. Mary West from the Leasing office is very nice and she communicates very well. Would absolutely recommend!

Fantastic experience: Chad is the best maintenance guy by far, shows up on time and gets the job done!!! Illume is really good company...

Fantastic experience: I have been living at my place for over a year now and have been surprised at the response time on the repairs I have placed over this past year. I wanted to personally thank Chad for being such a great repair/maintenance guy. He goes above and BEYOND the expectations in the repairs; he’s incredibly creative in fixing the issues that pop up in my unit. That guy deserves a huge raise (two times over). It’s refreshing to have someone consistent and trustworthy in the repairs of my home this past year. Thanks again Chad, you’re the best!

Negative experience: Good luck ever getting a response back from them. They double charged me for rent in August. I have reached out to them and they did get back to me saying its fixed only for the double charges and late fees still appearing on my account. Sally will never call you back no matter how many phone calls or voicemails you leave her. AWFUL.

Negative experience: Very rude snide women disrespectful and unprofessional don't know how she works here you can see her reflection in the reviews glad we found someone else to work with that was more professional and respectful

Fantastic experience: Chad did a excellent job today he is the best maintenance man ever. He did a great job on the lights.

Negative experience: Horrible company to rent from won't answer calls. Takes way to long to get back to you. Maintenance never gets done on time. Sally the office manager does nothing for you and they don't comply with your lease signed. Huge red flags with this company be aware

Negative experience: This is the worst company I have ever rented from. They are not complying with the rental agreement. It took 2.5 years for them to "fix" a really bad leak in our utility room. Which, they never even completed. The ceiling is torn out and all that is there now is foam boards that are currently falling off! We have not had proper trash service since January and it is supposed to be included in our rent. We have called and emailed countless times. Still, no garbage can. We've had to set our garbage on the curb, in bags since January! Last week they billed us for the garbage service, that they are supposed to pay and maintain. The grounds are unkept, which is also included in the lease. This company is horrible! I am hoping this review actually gets their attention, as they have not held up their responsibility of the lease for the entire time we've lived here! We've had no return phone calls, or emails, regarding these issues. We have lived here since 2018, and it has just gotten worse! We have been patient and kind, but this is how we get treated.

Fantastic experience: Just had the team out from illume Property and so glad I did - they replaced the railing on our porch, stabilized our back staircase, and stained both our decks & stairs on both sides of the house. They finished in half the time! Looks great and had wonderful communication with the owners throughout the process.

Fantastic experience: Illume is amazing ....they are not only professionals at what they do: Helping you watch over your properties or adding onto your home or making updates to your home, they are also very community involved. They care about the communities that they are situated within. This is a gift that many companies don't offer. Thanks for being involved and CARING.

Fantastic experience: I highly recommend Illume Property Partners for all home needs, large and small. The owners Erlin and Brennan and great to work with as is their full team. Highly recommend them!

Negative experience: I find the Illume property manager to be nonresponsive most of the time. I emailed him a number of times only to find that he does not respond or only responds reluctantly when I remind him that I am waiting for an answer to my questions. I think he prefers to do business on the phone when there is no record. This company needs management and customer service improvement.

Negative experience: I would give you a zero, but that's not possible so I give you a one. I lived in a house with my now fiancé and two other roommates. I moved from a completely different state and had no idea the madness I was stepping into. I lived in a house managed by Illume for a total of three months and am still to this day paying off a $1,400 "security deposit reconciliation." Illume threatened us that if we didn't pay the original amount of $2,800 (yes, this is after deducting the $3,100 security deposit that was paid at the sign of the contract) they would report that as a debt to a credit agency (which was illegal at the time due to covid-19). The other two roommates never responded to the email and so my fiancé and I were left to negotiate this insane balance. After months of emails back and forth, we cut the balance in half and negotiated to pay it over 12-month installments. We had some serious issues with one of the roommates in that she claimed her income was affected by covid and wasn't able to pay the last months of rent. We had a lawyer investigate further and found out the roommate was receiving alimony from her husband who has a job in software engineering (not affected by covid) and she actually went to court to petition for an increase in her alimony. Spoke with illume several times over the phone (DON'T EVER DO) and via text/email discussing that this roommate had made a false claim. This same roommate squatted in the house for TWO MONTHS after the end of the contract and illume ended up having to give her a court-ordered eviction notice. In the end, my fiancé and I paid our last months rent (even though we had already moved out because we had enough of the madness) IN ADDITION TO THE OTHER ROOMMATES RENT and are almost done paying off this security deposit reconciliation. There's so many more horrid details I could share about this company but I will just leave it at this, AVOID THIS ILLUME AT ALL COSTS.

Negative experience: Since illume requested me to let them know where exactly they "fell short" I wanted to make sure this was seen, so others can know how exactly this company operates. One NEVER communicate anything with them by phone. In writing only, they really do believe in their receipts her (except for the carpet they insisted had a 10 year warrenty). My husband made the mistake by asking for proof of charges over the phone, we lived in a five unit complex and he wanted to see the water and trash bills they said they where dividing up equally between the units. We never did see that bill, our trash about half a dozen times didn't get picked up because they forgot to pay it. Multiple times we got multiple months water bills added to our rent instead of just the current month, which added a significant amount to our rent. The icing on the cake was when my 4 month old daughter tragically passed away. We emailed them of the situation and that we would be vacating immediately since our lease was up anyway. We got condolences from the company and also a three thousand dollar bill for cleaning (our family quickly packed up for us so I do not doubt that is was not move in ready) and carpet replacement. So on top of planning and paying for funeral, we also got to argue that after 5 years of use the carpet could not be worth that and they insisted this carpet had a 10 year warrenty, that they would not provide any information on because it was our "burden to prove" I believe the term used was. They where nice enough to lower the cost to 1500 for the move out expenses. Do with this information what you will. I'm finished being angry over 1500 dollars, call me a liar do whatever you like, just wanted to share my experiences.

Fantastic experience: We had a great experience with illume who managed a house we rented. They were always quick to approve fixing anything that needed it, their web portal was simple and effective, and they were always responsive and courteous. I can’t think of anything negative at all.

Fantastic experience: Great in what they do!

Negative experience: Called to speak with Nash, understandably one can be upset if there is no communication, but before you make a rude comment about the call maybe be profesional and try and see where they are coming from first.

Fantastic experience: I have bought, sold and leased properties for over 30 years and I can honestly say that working with Sally at Illume was one of the best experiences I have ever had! She was prompt, Professional and a sheer delight to work with! I hope I am fortunate enough to work with them again in the future. This company gets full stars from me and Sally gets a Ten! Thank you Illume for a wonderful experience!

Fantastic experience: Very professional and responsive. I was in the process of moving and my new place fell through, they offered to accommodate me for another month without a commitment to a new lease. Also very happy with my experience in recieving my deposit! High quality homes with high quality management! Thank you so much Sally